IFS Field Service Management vs Smart Service

RATING:

4.5

(23)

IFS Field Service Management has 23 reviews and a rating of 4.5 / 5 stars vs Smart Service which has 269 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (23)
4.3 (269)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 2, 2022
May 8, 2024
Pros/Cons
  • Pros

  • IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements).
  • Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution.
  • Cons

  • Customer Portal lack a significant amount of functionality needed.
  • It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
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  • Pros

  • Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access.
  • The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers.
  • Cons

  • This is time consuming and causes errors if the new job is not scheduled as recurring.
  • It doesn't seem to back up what is done after you post a job. You then have vague information available.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

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FrontRunners

2017

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1 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos