What are IFS Field Service Management users saying about the software?
Read what people like you have said about using IFS Field Service Management software through verified user reviews
User Review Highlights
4.48
22 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution."
"You can customize the functions inside IFS to where you feel like you are creating your own software."
"Nice to know we are working with a company that is ahead of where we are."
"It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check."
"Being so full of features it makes it complex to start using the system. The learning curve is difficult to master and will take you and your team quite some time to get used to it."
"Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly."
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Showing 1 - 22 of 22 reviews

Burak
Verified reviewer
Company size: 501-1,000 employees
Industry: Telecommunications
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
IFS is Perfect
I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.
Pros
IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Cons
Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web.
FRAZ
Company size: 201-500 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Innovative ERP that is challenging the Norms of ERP industry
I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.
Pros
It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .
Cons
It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
Reasons for choosing IFS Field Service Management
It has more features to offer when it comes to tackle big projects and manufacturing processes.
Reasons for switching to IFS Field Service Management
To explore more depth in the field of Manufacturing and process oriented through an ERP that can provide solutions for the maximum satisfaction to the customer
Celso
Company size: 1,001-5,000 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
September 2018
IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.
Pros
Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.
Cons
We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.
Emilia
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2017
Concise, supportive and efficient
It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.
Pros
Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.
Cons
A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
Roger
Company size: 201-500 employees
Industry: Industrial Automation
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
August 2018
Meets our needs with many features we still need to integrate
Pros
Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.
Cons
Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.
Paul
Company size: 201-500 employees
Industry: Glass, Ceramics & Concrete
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
User, support and administrator for 3 years as end user customer
Upgraded from old ERP software to give better financial and manufacturing reporting
Pros
simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants
Cons
Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable
paul
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2018
used for several years, found to be very usfull and packed with features
Pros
the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due
Cons
at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around
Drew
Company size: 51-200 employees
Industry: Automotive
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
August 2018
Functional and configurable software
Pros
Easy to program. Configurable options that are approachable for SQL and XML writers. User creation, roles and rights assignment are a breeze.
Cons
Difficult to train for older users. Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.
Allison
Company size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Training is Necessary but Figured It Out Fast
Pros
I really like how everything is connected within this software so usually if I have a problem with it, I can figure it out quickly.
Cons
A definite learning curve with this software. Expect to ask a lot of questions at first.
Anonymous
Company size: 201-500 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
So much functionality
Pros
All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.
Cons
Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.
Yumiko
Company size: 201-500 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
IFS Review
Pros
You can customize the functions inside IFS to where you feel like you are creating your own software.
Cons
It's bothersome to open it sometime since you cannot pin it to task bar.
Deb
Industry: Accounting
Time used: More than 2 years
September 2016
We are happy with FSM except for not being able to scan inv numbers
Pros
Dispatching our plumbers and merging with Quickbooks
Cons
We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.
Dave
Company size: 201-500 employees
Industry: Industrial Automation
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
August 2018
IFS FSM in the Machine Tool WOrld
Pros
FSM is highly adaptable. The software allows us to modify the software ourselves where other software require their staff to make changes with a cost to us. We have been able to adapt the software to meet our business needs.
Cons
The dropship solution provided out of the box does not match our business model. We have been able to over come this hurdle with a small amount of custom code provided by IFS.
Mike
Company size: 51-200 employees
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
August 2018
Solid product for field service management
The Sales and Management team at IFS are committed to making each install successful. They are very willing to work to get customers where they need to be.
Pros
Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy
Cons
Business rule creation is not intuitive Customer Portal lack a significant amount of functionality needed Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box.
Lydia
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 6 months
February 2017
Works Great
Pros
Easy to use layout, tracks technicians on a map, works well with Quick Books.
Cons
Doesn't sync sometimes, design looks outdated.
Steve
Company size: 1,001-5,000 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
August 2018
New User
Too early to say as we are new to IFS. Time will tell. Once we are fully implemented we can give a better review of FSM field service management.
Pros
Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP.
Cons
Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin.
Rudy
Industry: Consumer Services
Time used: Less than 6 months
May 2015
Very satisfied with FSM
Pros
The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.
Cons
The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.
Claude
Company size: 1,001-5,000 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
August 2018
Configuration adventure
Pros
Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution
Cons
Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle
Palash
Company size: 1,001-5,000 employees
Industry: Machinery
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Best ERP System that I have used.
Pros
All information can be found in one place instead of playing around in multiple screens. You can setup searches,shortcuts too to make your life easier.
Cons
The ability to customize it further would be great!
Emilio
Company size: 201-500 employees
Industry: Automotive
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
IFS ERP
We are switching from a 20 year old system so IFS really is a big leap in the right direction. Understanding it’s basics is key to avoid its complexity.
Pros
IFS is an erp I other so many features. Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Cons
Being so full of features it makes it complex to start using the system. The learning curve is difficult to master and will take you and your team quite some time to get used to it.
Beth
Verified reviewer
Time used: Less than 12 months
Review Source: GetApp
December 2016
Aaron
Time used: Free Trial
Review Source: Capterra
March 2017
Very good and very good functionality
Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done
