PestPac Software

3.92 / 5 (151) FrontRunners®

Our advisors have recommended this product 13 times in the last 30 days

About PestPac


PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff.

PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modules like GPS tracking and route optimization to enhance product capabilities.

The service performance measurement tool helps businesses gain insights into new opportunities and monitor their service quality. The solution can also be accessed using PestPac Mobile application available for both Android and iPhone devices. Field technicians can time in and out of service appointments, add proof of service, get directions for service location, and accept customer signatures and payments with PestPac mobile apps.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

151 Reviews of PestPac

Average User Ratings

Overall

3.92 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(73)

4 stars

(36)

3 stars

(15)

2 stars

(6)

1 stars

(21)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 151 reviews

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March 2019

Jennifer from Larue Pest Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

March 2019

PestPac - How we feel after using for 3 years...

Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Pros

I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Cons

The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do.

PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done.

Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it.

If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

February 2018

Lawrence from Kingsway Inspections

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2018

Better than what is available from others, but technologically outdated user experience.

Better than alternatives, but average user experience overall.

Pros

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Cons

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.
>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.
>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.
> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.
> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

September 2016

Ramon from MightyMite Termite Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Even with minor bugs, I'd still recommend PestPac

I started working with PestPac via handheld only as a Pest Tech. Then I worked with it for 2 years as an administrative assistant. I transferred to a company that hired me as a Department Administrator. Dealing with PestPac at a management level and an employee level are 2 very separate things. Dealing with it as a technician I was only utilizing it's minor functions with limited access to what I can and cannot do. As an administrator, I have noticed I am utilizing it some of the reports every day. The reports could definitely use some work, but I understand it's a work in progress.

Pros

Customer service. Workwave has definitely got better customer service support than other software companies. I worked with PestPac before for about 2 years. After that I dealt with Workwave and had to help start another company up. Since working with them, I'm learning to adapt to the new technology and the customer service is great. I don't understand how people can complain because all I do is call them up or email them and I get a response usually within the day. If they can't solve a problem right away, they figure it out, and then call me back and teach me how to do it.

Cons

Only issue I'm really noticing is that with the old technology (Motorolla handheld devices), most of the routing on the handhelds seem easier because they can route their day on a map. But with the new iOS (iPhone 6) it seems like there isn't a map for them to work off of. Nor does it give them directions to another property. Other then that, I'd still recommend PestPac to small and large pest control companies.

March 2019

Marsha from Budget Pest Control, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great tools and addition to any pest control company

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Pros

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally.
Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Cons

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

October 2017

Haley from Thorn

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

October 2017

Could use some improvement

Really great software overall, but it is on the pricy side.

Pros

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

March 2019

Alison from Barefoot Mosquito and Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2019

PestPac Review

Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

Pros

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps.
Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high.
I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great.
Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Cons

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

January 2018

Richard from Pest Control

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2018

PestPac - Great software for independent pest control owners/operators!

Pros

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

September 2016

Joseph from Pest at Rest LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great Product - Must Have

Pestpac has been a great value to my company. I am able to access it from my desktop and mobile phone. With the Marathon Mobile app I no longer need to email each technician their route. They can view, update notes, and even upload photos and documents. Saving time and money.

Pros

It's software allows you to file several city and state mandatory reports seamlessly. Track technician activity to the minute and submit reports to customers instantly via email. It has saved me time and energy and provides customers more control of their account that I could have given them prior to using it.

Cons

I wish the community portal had more answers to the questions that are posted. If they did, this would significantly reduce if not eliminate many calls that come through the customer support line.

March 2019

Michelle from Doggy Detail

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

March 2019

It works...when it wants to

It works for what we are currently doing but there are so many bugs and issues it makes it difficult

Pros

It works sometimes. Allows us to keep track of our customers and billing is fairly simple.

Cons

The software is extremely buggy. Pages take forever to load. Sending the customer the email to set up their online profile takes forever to send and half the time it tells you there was an error. You used to be able to view all statements before sending them out to ensure there were no errors on them. Now if the customer is set up for emailed statements you get a warning that the customer is not set up for bulk printing. Found a bug where the division got wiped out on all of our customers so we had to go in and fix the problem and no one could ever figure out how it happened.

March 2019

Sylvia from Rose Pest Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Pest Pac Review

I have watched Pest Pac grow over the many years and see that their goal has always been to work for their customers. They have always made it possible to rewrite programs to serve the customer's needs. The customer service has always been willing to help and work on a project as soon as possible. They keep the customer posted on any updates when a problem does arise and get it solved with speed and efficiency. Always achieving the best results for the customer.

Pros

Pest Pac is easy to navigate and read. The updates come regular and if any problem occur they get right on it and get the issue fixed. They are achieving daily to make things better for everyone.

Cons

I really don't have any cons as I have been using Pest Pac since 2003 and it grows with your company. They are achieving daily to make things better for everyone.

March 2019

Jessica from Allure Pest Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support