PestPac Software


 

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff.

PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modules like GPS tracking and route optimization to enhance product capabilities.

The service performance measurement tool helps businesses gain insights into new opportunities and monitor their service quality. The solution can also be accessed using PestPac Mobile application available for both Android and iPhone devices. Field technicians can time in and out of service appointments, add proof of service, get directions for service location, and accept customer signatures and payments with PestPac mobile apps.

 

PestPac - PestPac dashboard
 
  • PestPac - PestPac dashboard
    PestPac dashboard
  • PestPac - Scheduling
    Scheduling
  • PestPac - Route optimization
    Route optimization
  • PestPac - Mobile management
    Mobile management
  • PestPac - Paperless reporting
    Paperless reporting
  • PestPac - Bait station tracking
    Bait station tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

73 Reviews of PestPac

 

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Software Advice Reviews (43)
More Reviews (30)

Showing 1-20 of 43

Tina from Galan, Inc
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Performance on this product is unreliable, continuous problems, support is useless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't waste your money or time.

Pros

nothing

Cons

Description states compatible with most tablets; this was untrue so we purchased all new tablets from recommended list. On a good day, product is extremely cumbersome & time consuming. After using successfully for a few months product experiences frequent service interruptions, everything from logging you out once job is started to gps not working to sluggish performance. Extremely frustrating for technician trying to get through the day. Support tries to blame it on user error & signal, both of which have been tested and found to be fine. This product indeed this company are not recommended.

 
 

Kelly from Healthy Homes
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features like running credit cards on field and auto entering tax codes when adding customers are what we absolutely have to have.

Cons

This software is not user friendly and takes a long time to learn the ins and outs. I have seen there will be a lot of changes next month so I'm hoping this will help.

 
 

Susan from Jankowski Pest Control Service, LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent Technical Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff are always there to answer questions and deliver the information understandable

Pros

Geared towards pest control industry and has everything I need. The software is streamlined to what I have been searching for.

Cons

Very large system and takes time to learn. Unfortunately I do not have the time to sit and complete the training in a more timely manner. Therefore I have to input all the information very slowly.

 
 

Anthony from Moreno's Pest & Weed Control Services
Specialty: Property Maintenance
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Pest control software review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Better pricing curve for small companies would definitely would be advantages.

Pros

The software is very easy for the support staff users. I like the no nonsense format and clear details at your fingertips.

Cons

The major hurdle for a startup company would be the pricing schedule. It's a tad high for an entry level pest control business.

 
 

Laurie from Certified Pest Management, LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It has been very difficult to use, where as, I am a Quickbooks user and it is so different. I only use, (know how to use, a small fraction of what the software capability is)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

What really would be nice is to have a one on one in person at my desktop training or a class in town. I have a hard time to take extra hours out of my day to study video training, where I feel I still may not quite get it. I would though make a point to take time out of my day to go to an actual class, where I feel it would be beneficial.

Pros

Reports- Keeps track of the chemical use. I like that my applicator can input information, while working in the field. I like the automated emails and how it separates the bill- to from the location of service. I like the way the invoices and statements look.

Cons

Time consuming to learn how this software works. Over the phone training is not for me. Although the one on one is very nice, but I feel Webinars would be a better way to educate.

 
 

Garrett from All Star Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not user friendly at all. Terrible UX. Shady Company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The girl that trained me on how to use the product was really nice and very responsive. Ever since I've told them I want to cancel though it's been an absolute nightmare being passed along from one department to another.

Cons

It's like working with a windows 95 throwback. Every task is difficult. Nothing is intuitive. Here's the best part... the company won't let you back up your own data. You have to pay someone at pestpac to do that for you.

 
 

Ben from Axiom
Specialty: Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

This software is archaic and does NOT work. They support is terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

Pros

It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business.

Cons

Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can.

 
 

Anthony from ARD Pest Control LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Pest Pac 1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Pest Pac software is everything in one for a start-up company or an established company. The software can grow as your company continues to grow and the customer service is ongoing and excellent.

Pros

The ease in which it helps to manage almost every aspect of a day for a pest control company.

Cons

The cost for training, once past the initial stage having the training staff either come to you or sending your people out to Pest Pac is very expensive.

Advice to Others

This software is for serious players only. It is what you need both now and in the future for growth.

 
 

Alan from Active Pest Control, Inc
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

PestPac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PestPac has so many features and setup options. Very powerful software.

Pros

Reporting

Cons

Integration of forms and company drafted templates.

Advice to Others

Anything becomes easy with some practice.

 
 

Bill from The Neuse Termite and PestControl, Inc.
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

PestPac software has helped us to become a better, more organized company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find the software to be very user-friendly. The variety of reports makes it easy to find out the information you want. As with any software, you get out what you put in. When I do need support, I find a friendly rep on the other end that seems engaged with and knowledgeable about the software.

Pros

I find nothing but Pros

Advice to Others

Do yourself a favor and go with PestPac. Its the last software you'll purchase.

 
 

Elizabeth from Brussell Exterminating
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Used to be great, but has declined over the years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint.

Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports.

Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Pros

Mature company that was a been in the service industry for a while.

Cons

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

Advice to Others

Try Pest routes or Service Pro

 
 

Alain from BBF Services LLC
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Easy days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to learn for everybody easy to use no more messy paperwork

Pros

Easy to use
Lots of information for the tech

Cons

Chemical used memory for the accounts

Advice to Others

Must have for any size business.

 
 

Brian from warwick pest control
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Lied to from the get go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well lets start with the sales guy Jeremy he must have called me a couple time a day before i would answer then there was the clarity for a short time I didnt need this software so I dropped out but again SMOOTH TALKING JEREMY Talked me into staying hence tellling me I could print invoices with out buying there invoices Then they did a 2 training videos this is not an easy program Wendy acted as if I were annoying her cause i dodnt know what to do

Pros

I thought printing invoices and chem report but no

Cons

crooks liers and out the ruin the little guy

Advice to Others

DO NOT USE PESTPAC

 
 

Maria from All N One pest
Specialty: Pest Control

September 2016

September 2016

Great software, not user friendly, and Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It has most options and items under one roof offers many functions that you can learn as you need them

Likes Least

It sends invoices to customers as soon as invoices are released. Customers receive invoices that htey have paid at service time but credit cards post second and are not applied at time of release and emails going out. We get a lot of customers telling us they paid already, why are we getting this email etc. saying we owe?? frustrating!!!
their route opt feature is not user friendly and very expensive

Recommendations

ease of use, and how many items do you offer under one roof

 
 

Karina from Del Valle Termite and Pest Control Specialists, LLC
Specialty: Pest Control

September 2016

September 2016

New Small Pest Control Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The best part is the Mobile App for this software. It is very user friendly.

Likes Least

The setting up of the company templates/list. You have to set up everything in each individual section.

Recommendations

For the most part it is user friendly on the desktop but the Mobile App is the simplest. Awesome job!

 
 

Joey from Pitbull Pest Control, Inc.
Specialty: Pest Control

September 2016

September 2016

Without Pest Pac, we wouldn't be the company we are.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Without Pest Pac, there would be no way we could manage our current Workforce. Our small office staff of 3 people would never be able to route new services, dispatch emergency calls and handle our $1.5M+ business. It is easily scale-able; so as we grow, so does our Pest Pac software.

Likes Least

I feel they are a bit behind in the native app development. Not in comparison to other pest control software....just in general. The current version is only 2 years in the making and I think that this is about 5 years behind the curve. It's great as is, but I wish they were farther along.

Recommendations

Pest Pac is great for smaller companies or larger organizations.

 
 

Barbara from Pauls Pest Control
Specialty: Pest Control

September 2016

September 2016

Very efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

"I've been using PestPac since 2004 and have experienced many many changes and upgrades. Marathon Data and Work Wave do an excellent job of keeping PestPac efficient in maintaining industry specific records and reporting with continuous upgrades and listening to the suggestions of their customers who have used the program long term."

Likes Least

I feel like at times I know the program better than the customer service agents but that has come from many years of experience with PestPac.

Recommendations

I have not ever used another pest control software so I have no basis of comparison but PestPac has so far done everything that we need it to do for scheduling and maintaining records.

 
 

Peyton from Peyton's Pest Prevention
Specialty: Pest Control

September 2016

September 2016

This is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Likes Least

There is nothing that I dislike about this service.

Recommendations

There are some others out there like this but this company continues to evolve and improve.

 
 

norm from cranbrook pest control
Specialty: Pest Control

September 2016

September 2016

PESTPAC soft ware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

"This system is one of the best I have used the support we get is excellent and above none other. The system has a few bugs but the support teams are working hard to help Cranbrook Pest Control to fix them... I recommend this system highly to any pest control company."

Likes Least

nothing this is one of the better programs used in the pest control industry

Recommendations

get this product you won't be disappointed we have used it for ten years and would be lost with out it

 
 

Tyrell from Dean's Pest Control
Specialty: Lawncare

August 2016

August 2016

Pestpac has worked fairly well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy for techs in the field. Lots of help up front getting started.

Likes Least

All has been good. Supports after the initial start up period has been a little laxkibf.

Recommendations

Software works best in conjunction with someone in the office delegating work, if everybody is in the field all day and only in the office in the evenings things are a bit more difficult. Entering new customers in the field is kinda difficult as you are not allowed to enter all info from the mobile app.

 
 
 
Showing 1-20 of 30

Rhonda from Premier Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Love PestPac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy working with PestPac. It is an easy system to learn and manages everything for you! The support team and on-boarding specialist are very knowledgeable and help you every step of the way! I would highly recommend!

Pros

Everything! The office staff is able to stay in contact with the techs in the field with the mobile app.

Source: Capterra
 

Guy from Sprague Pest Solutions

February 2017

February 2017

Adequate system for smaller businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PestPac has a lot of thought and effort put into it and it helps get the job done. It is mostly geared toward small companies who lack the capabilities to do custom software design. It works as a basic ERP in the sense that it does field service as well as billing. It links to quickbooks if you prefer an external billing system but quite frankly I think you'd be better off saving the money and just using PestPac.

It falls short when you start to expand and require a lot more custom workflows and company specific needs. They take the "good for the goose, good for the gander" approach and system customizations (if seen as favorable) become stock in the product after a period of time. This means that the rest of the industry gets to benefit from your companies ideas. This isn't inherently bad but it can damage competitive advantage.

From a database and design perspective they are using outdated technology and their database could do with a re-write. Tables are often used for multiple situations which can led to a lot of jury-rigging of fields.

If you are a small company that needs data and needs to get the job done PestPac will perform well for you and elevate you beyond competitors who are using paper tickets.
If you are a larger company who strives to use their own secret sauce you will be better served getting a more generic service platform and customizing it to your needs.

Source: Capterra
 

Corey from Addison Pest Control of Texas

December 2016

December 2016

The Absolute best software and SERVICE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service Workwave provides is golden. We were a small company with limited resources to invest in an IT department. The software is amazing. The service is even better! The whole process from implementation to database management to support maintenance has been absolutely awesome!

We are a much larger company now. We are very efficient and our customers love us. The inside secret is Pest Pac.

Pros

Ease of use.
Ease of implementation.
Awesome follow-up support.

Cons

Everything! There's hasn't been one issue with the product and the support.

Source: Capterra
 

Mike from The Master Exterminators, Inc

November 2016

November 2016

PestPac by Workwave

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a small business it is extremely important for us to be as proficient as possible in our customer service, scheduling and accounting. PestPac provides us with the tools necessary to accomplish this with a multitude of functions within the program. I can assure you if you are able to implement even the basics the program has to offer you will be more successful in your business. A must have for your business and its future success!

Source: Capterra
 

Shawn from NaturalCare Pest Solutions

November 2016

November 2016

Super Robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PestPac is so robust, you'll have way more capability than you can likely use, unless you're doing 10 million dollars and up. It is definitely too much for a one man business, but perfect for mid to large sized companies. Usable and efficient for sure.

Source: Capterra
 

Corey from Addison Pest Control of Texas
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

PestPac is the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PestPac has been very instrumental in helping us organize and manage our company. The software is comprehensive, very functional and user friendly. We could not operate at the level we do, with so few employees without PestPac. We estimate we would need an additional 2-3 employees to manage our back office without the software. In addition, we estimate we get between 30-40% more production out of each field tech due to the organization and route optimization capabilities of PestPac.

Pros

Very user friendly.
Thorough and very comprehensive!

Cons

None. We have not had one negative thing to say about pest PAC in over the 10 years we have used it. It is ingrained into the culture of our company.

Advice to Others

Use it! You'll be glad you did.

Source: Capterra
 

Ramon from MightyMite Termite Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Even with minor bugs, I'd still recommend PestPac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started working with PestPac via handheld only as a Pest Tech. Then I worked with it for 2 years as an administrative assistant. I transferred to a company that hired me as a Department Administrator. Dealing with PestPac at a management level and an employee level are 2 very separate things. Dealing with it as a technician I was only utilizing it's minor functions with limited access to what I can and cannot do. As an administrator, I have noticed I am utilizing it some of the reports every day. The reports could definitely use some work, but I understand it's a work in progress.

Pros

Customer service. Workwave has definitely got better customer service support than other software companies. I worked with PestPac before for about 2 years. After that I dealt with Workwave and had to help start another company up. Since working with them, I'm learning to adapt to the new technology and the customer service is great. I don't understand how people can complain because all I do is call them up or email them and I get a response usually within the day. If they can't solve a problem right away, they figure it out, and then call me back and teach me how to do it.

Cons

Only issue I'm really noticing is that with the old technology (Motorolla handheld devices), most of the routing on the handhelds seem easier because they can route their day on a map. But with the new iOS (iPhone 6) it seems like there isn't a map for them to work off of. Nor does it give them directions to another property. Other then that, I'd still recommend PestPac to small and large pest control companies.

Advice to Others

Keep in mind what this software was designed for actual field work use. A lot of the reports could use a little more work to make it easier to find and organize some things, but I still prefer this software to say Salesforce when it comes to overall use. Recurring services: one time, yearly, biannually, monthly, bimonthly, alternate monthly, weekly, etc. Keep in mind that you're able to take payments through PestPac as well. Very useful to have for when you're swamped with calls to the office, you don't want to miss a payment, but the technician can easily take the payment over the handheld device. If this software could customize a report for instance to get multiple data in one report rather than have to run multiple reports for the same thing. For instance, I have to check accounts receivable to find out how much money is owed, but then I have to run another report to find out how much money was collected that day. It'd be nice to be able to combine these two reports.

Source: Capterra
 

Joseph from Pest at Rest LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great Product - Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pestpac has been a great value to my company. I am able to access it from my desktop and mobile phone. With the Marathon Mobile app I no longer need to email each technician their route. They can view, update notes, and even upload photos and documents. Saving time and money.

Pros

It's software allows you to file several city and state mandatory reports seamlessly. Track technician activity to the minute and submit reports to customers instantly via email. It has saved me time and energy and provides customers more control of their account that I could have given them prior to using it.

Cons

I wish the community portal had more answers to the questions that are posted. If they did, this would significantly reduce if not eliminate many calls that come through the customer support line.

Advice to Others

For new comers in the pest control world they may not be able to afford or even need the software if they are a 1 man show. Perhaps they can make a version just for people like that. Like a pestpac starter edition or something.

Source: Capterra
 

Robert from Markle Termite & Pest Management
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Want to grow your business... Here is the answer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product, if used correctly will not only help you manage your customer base but will also provide vertical depth to your business.

Pros

Their RouteOp feature is the answer to immediate increased bottom line growth for your business.

Cons

No CRM or marketing automation; leads and sales process needs additional development

Advice to Others

Start Small.... Understand your current business model and how PestPac can bring value to it.

Source: Capterra
 

james from Peyton's Pest Prevention
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

This is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Source: Capterra
 

Dorothy from Armor Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

I really like pest pac!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used several pest routing software systems, and Pest Pac is by far the best. I love the fact that all users can access the information, and the tutorials are extremely helpful. The fact that I can utilize the tutorials when I need them, on my schedule, is awesome. I recommend pest pac all the time.

Pros

It is super easy to use. It has a lot of features in house, as well as mobile functionality out in the field too.

Cons

Sometimes I have to leave a message for their support team when I have a question, but they always get back with me normally by the end of the day.

Advice to Others

Obviously not all programs are meant for all businesses, but if you understand your business needs you'll be able to insure Pest Pac meets them.

Source: Capterra
 

Nelson from Magic Pest Control

September 2016

September 2016

Best pest control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love PestPac do to anytime we need help with the program you're always there to back us up and walk us thru the program. It's nice to have a company that answers the call for help right away!"

Cons

Nothing it's great company to work with

Source: Capterra
 

Danielle from New Technology Pest Management, Inc.

May 2016

May 2016

So frustrated with this program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using PestPac since it was in DOS form (yes before Windows). I have been through all of the growing pains and have never been so disappointed. They are so confused with their own growth that nothing is stable (they even keep changing their name). Instead of focusing on one aspect and expanding that until it works, they have so many projects going that nothing works properly. I have to log into one website to do daily work. I have to log into another website to print invoices. I then have to log into yet another website to use a route mapping program and to access my employee timesheets. Pestpac's constant answer: "We know that is an issue and hassle and we are working on it." I am so tired of hearing that phrase. Although they have made customer service more accessible and everyone is friendly, if you can't make your program run properly then don't distribute it. I realize after new releases, that there will be glitches. However, I can't believe that I have to use 3 different websites just to do my daily work. I thought their community site would be beneficial for the consumer to let PestPac know what's wrong but if you look most of the known issues have "under consideration" or "in progress" for correction. Those "in progress" issues are mostly a year or more old. Create a program that works in its entirety and quit adding new things until you have the system running smoothly to begin with. By the way, as I have been looking into other companies, PestPac's costs and extra costs are extremely high compared to their competitor's. Time for a change.

Source: Capterra
 

Nathan from D-Termination Pest Control

April 2016

April 2016

They promised me the moon, but didn't deliver.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My company is 80% multi family residential service. PestPac promised me we could go mobile with their multi unit module(costs extra). We input the customer and site information as was instructed to us by their multi unit on-boarding specialist. The system immediately started to time out and give error messages. When I called support, they told me I was entering too much info into the system and was going to have to enter less areas. I needed all the areas entered as it's required by our state regulatory agency. Support told me they were going to fix it. 12 months and $7,000 later, it's still not fixed.

For our single family routes, the mobile worked great. If we were only servicing single family homes PestPac would've worked perfectly for us.

We have cancelled PestPac.

Source: Capterra
 

ben from Insectek Pest Solutions, Inc.

March 2016

March 2016

I would never, ever recommend this software to anyone. Actually, maybe my competitors...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using pestpac for 3 years and it hasn't changed since we started. Thats right, no meaningful updates, new technology, etc. It seems like this software code was written in the 80's when computers were pretty limited. Also, the programmers/people in charge have tried to make it so complex with multi-step processes for even small tasks. It is filled with redundancy and no intuitiveness. I think the code is so old and complicated that they can't bring themselves to trash it and build it from the ground up. I rue the day we signed an agreement with this company. Here are 3 things that pestpac will cause to happen to your business:

1. Lose money (Yes, the opposite of what good technology should do. You will lose money by hiring additional admin staff as well as very high software and add-on "module" costs.)
2. Spend hours and hours with multi-step tasks to do things that could be done with a few clicks with modern software.
3. Extreme frustration when thinking about how successful, lean and automated your company could be if pestpac provided a better technology solution.

In closing, our days with pestpac are coming to a close. We have put it off because of the time consuming process of making a switch. How sad, that's the only thing that makes companies stay with pestpac, handcuffs and the pain of switching. Marathon or "workwave" should be ashamed of their product in the modern marketplace.

Source: Capterra
 

Juan from Total Extermination LLC

March 2016

March 2016

Stay away from this software if you are a small business!!!!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My company has been a Pestpac customer since 2009. I got into this software due to it was versatile and paper free to manage all our accounts, at least this was what we were told in 2009 when there was just a few competitors for pest control software. The paperless option is not totally paperless unless you gave money to pay, besides 4 licenses $225/m we had to pay $149/m extra to have the multi unit module, everything they have is extra, classes, phone calls, support, etc.
Recently, we were at the 2015 Pest Expo in NYC and found that there was a company Fieldwork who offers basically everything they offer for less plus a few months free trial, yes free.
As of today, we are more than satisfied with Fielwork, our technicians love it and this software is straigh forward.
The juicy part is when you want to cancel Pestpac/Workwave. We always though we had a contract for the first 12months since we never heard from them, no emails, no calls. We recently contacted accounting and what a surprise is when they tell you that you are under contract after 7 years of service. The contract automatically renews, what? Yes in these days when in some states "automatic renewals" are illegal specially when there is no notification of renewal. Our surprise was when we spoke to Annamarie from accounting who told us that we had to know the date our contract expires and send a cancelation request 30 days in advance, otherwise, we had to pay for the remaining balance. Not only that, we told her how could we know when a 7 year contract automatically renews, the least thing I need from you is a notification, we were told that "we have thousands of clients and we do not send notifications, it would be an endless task" what? I wish they have the same filosophy when it comes to payments, they basically care about your monthly payment and your obbligation to stay tied to them forever.
We are so regreated of not knowing this company earlier and being so mistaken for all these years. Hopefully, you guys do not make the same mistake

Source: Capterra
 

mike from forever green lawn and pest

March 2016

March 2016

THE WORSE PEST CONTROL SOFTWARE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

there is no pro all cons the worse support stay a way they tell you they are all it but never get the help or answers you need. I been in the business for 35 years and have had 4 programs and this is the worse. the best one that I ever had was pestwin but it isn't not web base and its no longer.so the one that I switch to was GORILLADESK and I like it much better then pestpac so im still paying on this piece of crap so buyer beware

Source: Capterra
 

Bekki from Big Time Pest Control

September 2015

September 2015

Customer Service and Routing is below par!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have utilized this software since 2009. Overall we have been happy, until recently.

Tech Support USED to be awesome, but over the past few months it has been terrible. I have had open requests for support for more than 20 days at times. My emails to follow up on these issues, go unanswered. I spoke to a Support Supervisor, and was basically told that new clients were taking a lot of time away from Tech Support! I would encourage them to invest time into tech help for existing clients or they would be losing them!

Additionally, I haven't found the routing software to be great. I have been unable to utilize it in a manner that is efficient.

Overall I'm becoming very frustrated with this software and will be considering other options.

Source: Capterra
 

Daniel from Broken Arrow Pest Control, LLC

February 2015

February 2015

I see things different. Many problems.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

Source: Capterra
 

Dodie from Aattaboy Termite & Pest Control

July 2014

July 2014

You can count on a fast response and quick resolution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were using several different programs to meet our scheduling, billing and document storage needs. PestPac has allowed us to consolidate everything into one program and has allowed our office to become more efficient and organized. The PestPac Customer Service is OUTSTANDING! You can count on a fast response and quick resolution.

Source: Capterra