PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff.

PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modules like GPS tracking and route optimization to enhance product capabilities.

The service performance measurement tool helps businesses gain insights into new opportunities and monitor their service quality. The solution can also be accessed using PestPac Mobile application available for both Android and iPhone devices. Field technicians can time in and out of service appointments, add proof of service, get directions for service location, and accept customer signatures and payments with PestPac mobile apps.

PestPac dashboard
PestPac dashboard

PestPac dashboard

Scheduling

Scheduling

Route optimization

Route optimization

Mobile management

Mobile management

Paperless reporting

Paperless reporting

Bait station tracking

Bait station tracking

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



92 Reviews of PestPac

Overall rating

3.5 / 5 stars

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Showing 1 - 20 of 92 reviews

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Brian from warwick pest control

Industry:  Pest Control

Number of employees:  1 employee

Ease-of-use

Functionality

November 2018

Not a good choice of software very invasive and outright rude

this company is no good for the sole proprietor I hope anyone that does decide to use them has alot of time to spend on the phone

Pros

I did not find any pros If I has 10 or more employees this program might work out but for the small one man show it is not a good choice just my opinion they need to get people that arent always trying to upsale

Cons

rude not willing to explain there way or no way I had set up training online the lady was yelling at me on the on the phone because i didn't know what to do and then they want a lot of money every month its all a sales gimmick

Review Source

Heidi from JP Pest Services

Number of employees:  201-500 employees

Ease-of-use

Functionality

August 2018

A bit intimidating at first, but...

It took a solid 6 weeks or so to really get the hang of it, but now I would be lost without it. It is very thorough with providing all of the information that a pest control company might need to run a successful business.

Pros

Lots of features. Easy to use. Very detailed. Great list of reports and functions.

Cons

Can be a bit intimidating when you first start to learn the software.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

August 2018

constant issues

Pros

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Cons

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

Review Source: GetApp

Ashlee from Kartchner Property Management

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I used this when I worked in an office selling pest control and it came in handy

Pros

I liked that it was pretty consistent and very user friendly. I was able to get things done easily because I felt like it was easy to maneuver.

Cons

I didn't like how it would pull up peoples information sometimes and it would glitch out. It also sometimes was very slow at times

Review Source: Capterra

Joelle from American Baptist College

Industry:  Pest Control

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

April 2018

New use experience

In the short amount of time I have used Pestpac (1 month) I have found it to be a reliable, user friendly program.

Pros

This product provides an easy way to manage your clients, chemicles, and service. It takes the work out of chronicle application rates and it makes up selling secondary services much easier.

Cons

Once you close an appointment it's hard to re-open it. This makes it harder for people with fat fingers who tend to hit the wrong buttons.

Review Source
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Very useful

Pros

Super helpful to scheduling routes, invoicing, follow-up calls, and overall tracking / maintaining customer list & information.

Cons

Not the most user friendly, because it is such a big piece of software.. but customer support is very useful to assist.

Review Source: Capterra

Lawrence from Kingsway Inspections

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Better than what is available from others, but technologically outdated user experience.

Better than alternatives, but average user experience overall.

Pros

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Cons

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.
>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.
>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.
> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.
> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

Review Source: Capterra

Rhonda from Premier Pest Control

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Awesome industry related software

Customer support has always been great! They will help you resolve any issues that you may have or even if you made a mistake, they help you fix it! I would highly recommend this software.

Pros

Everything you need in one place. Calling, texting, emailing and scheduling...easy as 1-2-3! Customer support is outstanding as well.

Review Source

Richard from Pest Control

Ease-of-use

Value for money

Customer support

Functionality

January 2018

PestPac - Great software for independent pest control owners/operators!

Pros

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Review Source: GetApp

Laurie from Certified Pest Management, LLC

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Pestpac software for pest control company

Overall it has been a good investment. Knowledge of the software is the key.

Pros

Easy invoicing, posting, and emailing. Great selection of reports; Keeps track of chemical use, which is very helpful whereas I will need an end of year report for the Maine Dept. of Agriculture. Mobile friendly.

Cons

It took me awhile to understand the basics; I have not grown beyond that. Complicated....We haven't had the time to use all the data the is available to us . I would like to get tips to help us expand out knowledge of the software.

Review Source

Martir from Ortiz Pest Control

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

I liked using pest Pac for my business.

Pros

Very detailed work and keeps track of all your chemical use and notes and billing. The mobile app is good too.

Cons

A little high in price. They charge for adding other things like ipm service . They have a lot of tables to fill out before using. Not for small company.

Review Source

Richard from Rid X Pest Disposal

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Expansive program but difficult to navigate

Decent program, widely used nut could be more streamlined and user-friendly

Pros

Has many features and functions, lots of settings to choose from and ability to go mobile is very useful

Cons

Difficult to navigate through and set up. Customer service doesn't always respond in a timely manner and can sometimes be vague in their response

Review Source

JENIN from GREEN PEST CONTROL

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

THIS IS VERY USEFUL FOR SMALL BUSINESS

Pros

*HELPFUL IN YOUR DAY TO DAY SCHEDULING
*VERY HELPFUL IN INVOICING
* MAKING FOLLOW UPS
*MAINTAINING CLIENTS LIST

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Review Source

Haley from Thorn

Industry:  Pest Control

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Could use some improvement

Really great software overall, but it is on the pricy side.

Pros

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Review Source

Paul from Black Widow Termite & Pest Control Corp.

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The PestPac platform is an end to end solution for the business.

Pros

The ability to drill down in the data is great. The program is easy to use day to day, and offers many features to control the business. The new native mobile application is the future.

Review Source: Capterra

Tony from Big Blue Bug Solutions

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

PastPac has allowed ur company to save money in the routeing of out techs and sales staff.

It has helped us to better manage our service staff to better serve our customers

Pros

I love the best fit feature, which allows our CSR's to know very quickly which tech can respond to a service call the quickest.

Cons

We haven't had the time to use all the data the is available to us . I would like a few tips to help us expand out knowledge of the software.

Review Source: Capterra

Tina from Galan, Inc

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Performance on this product is unreliable, continuous problems, support is useless

Don't waste your money or time.

Pros

nothing

Cons

Description states compatible with most tablets; this was untrue so we purchased all new tablets from recommended list. On a good day, product is extremely cumbersome & time consuming. After using successfully for a few months product experiences frequent service interruptions, everything from logging you out once job is started to gps not working to sluggish performance. Extremely frustrating for technician trying to get through the day. Support tries to blame it on user error & signal, both of which have been tested and found to be fine. This product indeed this company are not recommended.

Review Source

Kelly from Healthy Homes

Industry:  Pest Control

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Great software not user friendly

Pros

Features like running credit cards on field and auto entering tax codes when adding customers are what we absolutely have to have.

Cons

This software is not user friendly and takes a long time to learn the ins and outs. I have seen there will be a lot of changes next month so I'm hoping this will help.

Review Source

Susan from Jankowski Pest Control Service, LLC

Industry:  Pest Control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Excellent Technical Support

Support staff are always there to answer questions and deliver the information understandable

Pros

Geared towards pest control industry and has everything I need. The software is streamlined to what I have been searching for.

Cons

Very large system and takes time to learn. Unfortunately I do not have the time to sit and complete the training in a more timely manner. Therefore I have to input all the information very slowly.

Anthony from Moreno's Pest & Weed Control Services

Industry:  Property Maintenance

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

May 2017

Pest control software review

Better pricing curve for small companies would definitely would be advantages.

Pros

The software is very easy for the support staff users. I like the no nonsense format and clear details at your fingertips.

Cons

The major hurdle for a startup company would be the pricing schedule. It's a tad high for an entry level pest control business.


Displaying 1 - 20 of 92 reviews