I've really liked Skimmer so far, their customer service is awesome and everyone I've spoken with has been so helpful. If they don't know the answer to my question they take the time to find the answer and call me back. It's so comforting knowing I can call and speak directly to a human every time I call, or email.

Skimmer is tailored so well to the pool industry and has helped us manage our cleaning technicians so much more efficiently. I can see a quick snapshot where everyone is at in their day and know exactly what is going on at each pool in a second.

Their scheduling for repair technicians isn't great yet, but I'm hopeful for their new update on the software coming soon. I would just like to have a calendar to see how many repair jobs are on for the day instead of just a list of jobs, having it that way makes it really hard to schedule efficiently.

I rate SKIMMER 10/10 across the board. Not only is the product amazing, their customer service is next level. I have never reached out to them and been disappointed with the result. Any issues (most self inflicted) has been handled quickly and with a smile on their face. This is what every service based company should aim for.

I really have no complaints about SKIMMER. It has allowed me to minimize the tedious tasks that I was handling. I have moved just about every aspect of my company over to SKIMMER in some form or fashion. From maintenance routes and service calls to everyday scheduling (regardless of what it is for). I couldn't do what I do in a day without SKIMMER

What I like least about SKIMMER is I didn't find it sooner. I have been using them for I believe close to 4 years now. Just in the first month of use, I noticed a dramatic decrease in missed tasks, or overlooked issues.

No benefits, just pain. We are moving away from Skimmer. It is a horrible product.

The ease of implementation. The app is intuitive.

Several. The app is buggy and for the first year of use, whenever we would complain about a software issue, Skimmer personnel would blame us - either our internet connection wasn’t good enough, we were out of date on updates, or the software wasn’t intended to be used with Chrome. They would never accept responsibility. Invoicing within the program has been promised for more than a year. It still is t ready. Now, the ability to transfer invoicing to Quickbooks is broken. It has been broken for more than a week and all we get is “sorry for the inconvenience.”

It's not over complicated and it's very "human", the pool industry is a bunch of 10 point words that no one really has an answer too without googling it. With skimmer if you have good training and are certified in your department. It's straight from the book and simple. Building your company with this program has changed my life, and truly made me live out my dream. If Skimmer endorsed us, I'd probably pass out. Haha, thank you guys for all of your hard work. Keeping things simple in the world right now is hard, and you guys have nailed it.

The RECORDKEEPING is phenomenal, if you use this software correctly you can literally have no loose ends when a customer or any employee disputes something. Skimmer covers all of our "evidence" on all repairs, cleans, before and after pictures with captions for our service guys has been a game changer. Our sales in repairs are through the roof because of it, when the customer sees the repair tech send photos of detailed issues with parts, and is then able to explain why is massive.

Having to email the work order to complete the job is awful, to be frank we have 100's of work orders completed but the customers don't want an email from a repair when they are already getting pool cleaning emails, and invoices after.

100000/10

The best thing to happen to the business side and routing side of the pool industry.

Havent found something to not like. Honestly.