--- title: "Successware Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Successware. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Successware is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/successware-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Plumbing Software](https://www.softwareadvice.com/field-service/plumbing-software-comparison/) / [Successware](https://www.softwareadvice.com/field-service/successware-profile/) / Successware Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/successware-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/successware-profile/alternatives/) # Successware User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 4.4/5 - Value for money: 4.0/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 36 reviews (47%) - 4 stars: 25 reviews (32%) - 3 stars: 10 reviews (13%) - 2 stars: 3 reviews (4%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Specially I like Invoicing and Billing feature of this software which allow us to create quick and accurate reports for our clients. - Successware is a highly efficient and customizable business management software that offers wide range of features to make it an ideal solution for businesses looking to improve their business performance. - Successware Software is a Game-Changer for our company that offers comprehensive business management tools to make our work more easy and efficiently. ### Most mentioned cons - It is not the most user friendly software. ## Successware customer reviews Showing reviews 1-25 of 77 (page 1). ### Robust, but there's a learning curve - Overall rating: 5/5 - Reviewer: Amanda B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like the program and all it has to offer our business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we can handle so many parts of our business with this software, from invoicing to our customer database; a wide range of reports from equipment installed to job costing. I appreciate it being hosted in the cloud so that I can access all our files from anywhere as long as I have internet access. #### Cons It looks and feels a bit antiquated. It's not very intuitive. Could use a facelift. #### Reasons for switching to Successware SW21 was more functional and offered more that we wanted/needed for our growing business. --- ### Successware21 Review - Overall rating: 4/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Some users have difficulty navigating the software with due process, meaning they cannot follow all of the guidelines we have set in place and user errors do happen. I'm sure this is common with any software.. Overall good experience, can export invoices, track phone calls, and follow jobs to close. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software can be great for the right business and individuals. The processes we've put in place within Successware21 couldn't really be done for our business with any other software on the market. I'm not saying Successware21 is amazing because it's not, but as an an individual I prefer the old-school style of data reporting essentially tabular data models. The combination of the styling and the specific business solution it provides would be what I like most about the software. #### Cons There are some limitations within the boundaries of the developers who created the software.. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails. And, we've had to customize a few integrations for our PBX system. #### Reasons for choosing Successware It had what the business needed specifically within our processes. --- ### SuccessWare21 - Overall rating: 4/5 - Reviewer: Lynn T. - Industry: Package/ Freight Delivery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered We have continued to use the software for a long time. They listen to our enhancement requests (especially support team, which is appreciated). Customer service support at times has been a bit short and come across like we should know what we don't and be a bit snippy about it with an attitude "You don't know that? or why are you doing it that way?" #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We've been using SW21 for a long time, almost 20 years. It's great that it does everyone in one system! #### Cons The look is a bit outdated. it's difficult for new people to learn --- ### Best software for a growing HVAC company - Overall rating: 5/5 - Reviewer: Terri W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience has been exceptional. The initial learning curve can be steep but the rewards are endless. We have been using this software since 2014 and have never regretted the decision. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most beneficial part of the software is the integrated accounting and the reporting that comes with it. We are able to see how the business is doing on a daily basis, and compare it to our goals and KPI's. The reporting has endless possibilities - there are standard reports, but you can also build your own reports if there is something specific you want. #### Cons We are looking forward to the updated look and feel of the software that they are currently working on. #### Reasons for switching to Successware We wanted a software package that included not only dispatching and customer management but also had the accounting built in. We researched all other options at the time and there wasn't any other option that ticked all the boxes. --- ### Great all-inclusive program - Overall rating: 5/5 - Reviewer: Cheryl C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compared to the bare-bones program we used previously, this has allowed us to streamline our office tasks and stay on top of job cost. It was a bit of a learning curve to get going with it in the beginning 6 years ago, but I am so used to it now and love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient. #### Cons There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program #### Reasons for switching to Successware We needed to integrate more information and scheduling, which QB never allowed for. --- ### SW21 - Overall rating: 5/5 - Reviewer: Shelly E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it, bu it does a lot and maybe too much which can make it difficult to use all the reports it has. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It’s integrated with other softwares and one software for account and dispatch #### Cons It doesn’t have a remote software so techs can use it in the field. We need to game another software software so techs can use in the field. #### Reasons for choosing Successware One software vs having two softwares for dispatch and accounting #### Reasons for switching to Successware To have one software for accounting and dispatch --- ### Buy It!!! - Overall rating: 5/5 - Reviewer: Debbie G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can run reports on everything. We are able to follow jobs, estimates and so on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. It runs our business without any headaches. Beats the other by far. It is fun to use to. #### Cons Nothing. It did everything that I needed and more. #### Reasons for choosing Successware It was the best of the best. #### Reasons for switching to Successware It did not have a dispatch program for our Technicians. Our Techs can bill from their phones with this program and so much more. --- ### SuccessWare21 Helped us grow and grew with our business effortlessly - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Without exception, the platform is solid. With 20 or so users supporting 44 employees both in the office and in the field, we're connected and seamlessly care for the client from phone call to field visit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rock-solid stability, zero failures of any kind in 16 years. It also handles our AR/AP with ease. Good reporting and data access. One entry point for client data that is shared across entire company from client inbound calls, invoicing and marketing. Plus, inventory, dispatch and CSR use, it's super proficient and easy to use. We started at $2m in 2003 and now at $10m, Successware is right there with us. #### Cons Unable to save reports as templates to run the same each time. Field interface somewhat limited. #### Reasons for choosing Successware After evaluating several offerings, SW21 was the only one that could run the company, each department and industry from one program. Accounting, customer service and dispatch are flawless. Others considered recently are more skewed to how the software "looks" rather than a true enterprise solution. Successware21 is still the leader in functionality and actually makes running a complex business easier. Data access is key. #### Reasons for switching to Successware Prior product was only really for dispatching. We needed a suite of products like SW21 to manage our growing business. SW21 training and implementation teams made it easy. Ongoing support is the best in the industry. SuccessWare21 has worked across all MS Windows updates and workstation upgrades. --- ### SW21 One Hour & Ben Franklin Mt Airy MD - Overall rating: 5/5 - Reviewer: Gillian C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with SW21 for 19 years and have been extremely pleased with the software performance and capabilities. As technology has developed SW21 has continued to maintain the software on a state of the art platform and continues improving and enhancing the ease of use and its capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SW21 covers our accounting and dispatching needs for our both residential service companies. Support is just a phone call away with the capability for them to log into my system to help solve any issues. Usually these issues are tasks that I don't perform very often or we have made a mistake that needs to be corrected and we are at loss how to correct. SW21 is a true accounting system, nothing like some competitors that allow modifications to $ after the fact. Extremely pleased with our decision from 2000, yes we have been with SW21 for 19 years! #### Cons As a franchise owner we have a daily managers report that needs to be generated and information inputed into a corporate website. We have to run numerous reports to generate the information and then key in the information into a separate website. I would like this to be automated, at least one report to generate in lieu of three to obtain the necessary information. #### Reasons for switching to Successware When our business grew to a certain level Peachtree software was unable to handle the number of client information we needed to maintain. Peachtree also had no dispatching capability. #### Vendor response We do have KPI and DMR reporting available within the software. One of our representatives will reach out to you to go over them. Thank you for your input! Replied August 2019 --- ### Perfect Field Work Management Solution. - Overall rating: 5/5 - Reviewer: Valarie V. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Project management solution and nice system for project cost management, billing and workflow easy management product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The easy scheduling using Successware, perfect tool for invoicing and excellent for the easy payment processing. Successware can easily manage various important information, project financial easy management, and great time tracking software. #### Cons Got nothing to complaint about Successware capabilities, or the easy of getting started with all the functions. --- ### All In One Software to Manage Your Sales Reports - Overall rating: 5/5 - Reviewer: Mitali A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Successware is the perfect solution you need to manage your firm and sales reports with most powerful features. The software offers features like Real Time Data Tracking and Billing & Invoicing to generate accurate reports. It will help you to analyse your reports and give an ideas to improve your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is very easy to use and manage your reports through features provided by the software. It help us to manage our sales reports using Work Order Management, Maintenance Scheduling, Real Time Data and Billing & Invoicing features of the tool. #### Cons I was not facing any difficulties with the software till now. --- ### Does it's job. But could be better. - Overall rating: 4/5 - Reviewer: Charles H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once I figured everything out(took a very long time) it is great. But still get frustrated when I have to change something. It does it's job. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Reporting is great. Call/dispatch board works good. #### Cons To many steps to complete 1 task. Very long learning curve for new employee. Does not have many extra features(store pictures, options for quoting....). No direct field worker access. They have to use a 3rd party app. It works well but could be better. #### Reasons for choosing Successware Franchise had it already --- ### SuccessWare 21 Revies - Overall rating: 4/5 - Reviewer: Ken D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a CPA working for a Plumbing/Heating company and like that the accounting package is very robust and secure. Having come from a QuickBooks environment this is far more advanced and professional. #### Cons There are one or two accounting issues they have yet to work out so that the company financial statements follow GAAP. #### Vendor response Ken, Thanks so much for your kind words! We appreciate the positive feedback. You know we are here for you if and when you need us! Replied September 2019 --- ### Successware 21 for service provider - Overall rating: 4/5 - Reviewer: Gunnar G. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well rounded product. Just needs a face lift and nav improvements. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Multi functional. C all aspects of business from dispatch to accounting and payroll. #### Cons Navigation is not clear. A tab or drop down function would be mare familiar to most users. Never sure if I should use top and bottom nav or if the field is active. #### Reasons for choosing Successware Other operators in or field recommended it. --- ### First log on - Overall rating: 5/5 - Reviewer: Jack E. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Successware 21 since 1996. As the first ever logon to the web base program I have never looked back. We have built our business around Successware 21. It has done everything we could ask for. #### Cons I would like to see Remote become a more stable application for field use. It has improved greatly over the past year. --- ### A Platform Worthy of Consideration - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Successware provides an excellent solution for daily operational needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Complete solution for our firm. Excellent interfaces to third party apps #### Cons Somewhat dated. Learning curve somewhat high #### Vendor response Mark, Thank you for your honest review. We appreciate our customers and respect your opinion! We thank you for your continued business. Replied August 2019 --- ### LIKE SHREK- LOTS OF LAYERS - Overall rating: 4/5 - Reviewer: LISA H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BETTER REPORTING, CLEAR FINANCIALS, TASK PRICING #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FINANCIAL SYSTEM IS TOP NOTCH, SET UP OF EMPLOYEES AND DISPATCH BOARD ARE EASY TO NAVIGATE #### Cons IT HAS SO MANY LAYERS OF FUNCTIONALITY- YET, THE PROJECT MODULE CANNOT INTERFACE WITH THE SERVICE SIDE OR SWREMOTE --- ### Outdated - Overall rating: 1/5 - Reviewer: Debbie T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is outdated and in desperate need of a total overhaul #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros There is nothing that is good about this software. We work around and make it work best we can. #### Cons The reports are difficult to create for the information that is needed. --- ### Solid Software - Overall rating: 4/5 - Reviewer: Timothy G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Love the ability for the employees in the field and in the office to share and enter data. #### Cons It is not the most user friendly software. You have to be fairly experienced to really navigate the features. --- ### GREAT PRODUCT - Overall rating: 4/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros THE EASE OF USE. IT IS RELATIVELY QUICK TO LEARN TO DO ALL NECESSARY TASKS WITHIN THE PROGRAM. #### Cons IT DOESN'T HAVE CERTAIN FEATURE THAT NEWER PROGRAMS DO. IE. TEXTING CUSTOMERS WITHIN THE PROGRAM. --- ### Overall covers about all that we ask of the program. - Overall rating: 5/5 - Reviewer: Bill E. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, easy to train. I can get most of the information I need simply because it's so easy to find it. #### Cons Unable to go directly from purchase order to job costing. Commission/bonus is affected by parts costs, it would be easier to go directly from a purchase order created from a job to that invoice and recalculate commissions related to parts cost. --- ### Summers - Overall rating: 4/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very pleased with succeswate running my business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dispatch portion of the software is great #### Cons Financial portion is a bit cumbrous to use --- ### Not that good - Overall rating: 3/5 - Reviewer: Bob S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It handles flat rate pricing, price books #### Cons No Job Costing and the overall accounting is terrible --- ### Successware 21 platfor - Overall rating: 3/5 - Reviewer: Jackie A. - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used for awhile now, but not fond of the platform. Have found work around on issues. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Accounts Payable Module and Payroll Module are pretty easy to use. Works for our service department team #### Cons Job costing and progress billings are an issue. Duplication of cost on reports. --- ### Great software for accounting! - Overall rating: 4/5 - Reviewer: Mariah W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The accounting side, great reporting, payroll functions, etc. #### Cons Complicated set up, not able to change agreements once they are created. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/successware-profile/reviews/?page=2) --- Successware Reviews, Pros and Cons - 2026 Software Advice