--- title: "WellnessLiving Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WellnessLiving. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WellnessLiving is a good fit for you!" source_url: "https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [WellnessLiving](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) / WellnessLiving Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) Reviews [Alternatives](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/alternatives/) # WellnessLiving User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 613 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 435 reviews (71%) - 4 stars: 85 reviews (14%) - 3 stars: 22 reviews (4%) - 2 stars: 26 reviews (4%) - 1 star: 45 reviews (7%) ### Most mentioned pros - Their cloud-based app makes everything feel effortless—from appointment scheduling to reminders and class bookings. Whether you run a gym, spa, or salon, the platform keeps everything organized and professional without the stress. - On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice! - I value how this system is able to have multiple users, and users with different modalities (pilates, osteotherapy, ect). When one therapist needs SOAP notes they can access this option. ### Most mentioned cons - I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) - Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) - The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) ## WellnessLiving customer reviews Showing reviews 1-25 of 613 (page 1). ### Wellness Living is the best! - Overall rating: 5/5 - Reviewer: Gareth N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Couldn't ask for a better software partner! The software has all the needed functions and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio. #### Cons nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need. #### Reasons for choosing WellnessLiving It fit our requirements better than the other options #### Vendor response Hi Gareth, Thank you so much for the wonderful review! We are thrilled to hear that WellnessLiving has been a great fit for running your yoga and fitness studio. It is especially great to know that our customer service and the wide range of features are helping support your day to day operations. We truly appreciate your recognition of our team’s efforts to address issues quickly and continuously improve the platform based on the needs of businesses like yours. Feedback like yours motivates us to keep building tools that help studios grow and operate smoothly. Best regards, Benjamin K. Replied March 2026 --- ### [sensitive content hidden] the Customer Success Manager is great - Overall rating: 4/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a mix. On the positive side, my Customer Success Manager, [sensitive content hidden], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, [sensitive content hidden]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. #### Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. #### Reasons for choosing WellnessLiving I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told #### Reasons for switching to WellnessLiving was not up to date with many features i needed #### Vendor response Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K. Replied June 2026 --- ### I am glad I made the switch! - Overall rating: 5/5 - Reviewer: Laura A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I am definitely satisfied with the overall functioning. I think it is user-friendly, and when I have questions, the A. I bot always offers me the right answer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the weekly training virtual sessions so I can use the software to its full potential. I like being able to have multiple schedule widgets, and I appreciate the patience from the staff. #### Cons There is not much to dislike; however, I do wish the User Apps had fewer glitches. That has been recurrent but not terrible. #### Reasons for switching to WellnessLiving Initially, pricing, but now I am glad I did so, because I like Wellnessliving features way better --- ### Recommend WellnessLiving for class bookings - Overall rating: 4/5 - Reviewer: Destinee W. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client. #### Cons There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal. #### Reasons for switching to WellnessLiving Was looking for more features than MindBody was offering. #### Vendor response Hi Destinee, Thank you for taking the time to share your feedback. We’re glad to hear that scheduling classes and events has been simple for you, and that the branded mobile app and SMS features are helping you stay connected with your clients and enhance their experience. We’re sorry to hear about the challenges you’ve faced with bugs and support responsiveness. That’s certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Since we’re unable to identify your account here, please reach out to us directly so we can review this in detail and assist you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied March 2026 --- ### Happy and Loyal customer. - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I am a happy customer and would reccomend them to anyone in need of booking and billing software. I highlight the customer serviec. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service. #### Cons I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps. #### Reasons for choosing WellnessLiving I received better customer service from WL and the price is better. #### Vendor response Hi Melissa, thank you for sharing your experience and for choosing WellnessLiving for your yoga studio. We truly appreciate the time you took to compare platforms and are grateful that our customer service and value stood out to you. We are glad to hear that our team has been patient and supportive when assisting you with freezing memberships and adjusting future billing cycles. These workflows can sometimes feel complex, and your feedback helps us continue improving clarity and ease of use. Our team is always happy to walk through these steps with you and ensure everything is set up correctly for your business. It means a lot to us that you would recommend WellnessLiving to others and highlight our customer service. Supporting studio owners like you is exactly why we do what we do. Best regards, Benjamin K. Replied February 2026 --- ### DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it. - Overall rating: 1/5 - Reviewer: Sally G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. *Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. *They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. *Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) *I can't use membership features like promised *The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. #### Cons **COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. *Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. *Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) *I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job *You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. *The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. *Not intuitive to people that have used similar industry specific software for years. *Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. *I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. *Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. *Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. *With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. *Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. *You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. #### Reasons for choosing WellnessLiving Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now. #### Reasons for switching to WellnessLiving Appt confirmation texts, adding more staff to my schedule without additional charges #### Vendor response Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K. Replied June 2026 --- ### They don't let you cancel - do NOT recommend - Overall rating: 1/5 - Reviewer: Katie G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. #### Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. #### Reasons for choosing WellnessLiving MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed. #### Vendor response Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. Replied April 2026 --- ### RUN FROM THIS SOFTWARE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE. #### Cons I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business. #### Reasons for switching to WellnessLiving At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features. #### Vendor response Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K. Replied March 2026 --- ### Too Many Games - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a fairly difficult package to set up - requiring lots of work around. Ultimately, it became less and less reliable and I had to move to something else. Even now, I cannot get ahold of anyone in customer service to provide my 30 day notice not to renew. This is a perfect example of what it's like working with these guys. Everything is a huge hassle. I faithfully paid my subscription fees until the agreement ended - but they make it impossible to get in touch and provide the required notice not to renew. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Originally, it was more reliable than our previous software package. As time went on, it became increasingly less reliable. #### Cons The product had too many down times, and the customer services was incredibly difficult to access. Even now, I've transitioned to a new software package, and I cannot reach anyone to provide my 30 day notice not to renew my contract with WellnessLiving (by design I'm sure). #### Reasons for switching to WellnessLiving Reliability was a huge problem with Mind Body. #### Vendor response Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding system reliability and reaching our support team. Your feedback is important to us, and we would like the opportunity to look into this further and ensure your concerns are addressed properly. A senior member of our Customer Success team would be happy to review your situation and assist with the next steps. Please feel free to reach out to us directly so we can help resolve this for you. Best regards, Benjamin K. Replied March 2026 --- ### WellnessLiving Helps My Studio Thrive - Overall rating: 5/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It has been a very positive experience using WellnessLiving. I am running my business solo, and the system helps to keep me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WellnessLiving elps to seamlessly run my business with helpful integrations, automations and mobile booking app. #### Cons I have not had a single negative experience using WellnessLiving- I have no complaints or cons to mention. #### Reasons for choosing WellnessLiving positive reviews, pricepoint, customer service --- ### Fantastic System for our Fitness & Dance Studio - Overall rating: 5/5 - Reviewer: Fiona A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered An excellent overall experience, the customer service is really good - any queries are answered quickly and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Wellness Living for around 3 years now and it works so well for our Fitness and Dance studio. It is easy to operate for both staff and clients, through our website or App and it is constantly being updated with new features and improvements. We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc. Wellness Living also provides a vast range of different reports that are invaluable in helping us assess our ongoing performance and also plan our future strategies. Would highly recommend. #### Cons We really haven't found any negatives aspects to working with Wellness Living #### Reasons for switching to WellnessLiving Better features and cost effectiveness - great customer service #### Vendor response Hi Fiona, thank you so much for taking the time to share your experience with WellnessLiving! We are absolutely delighted to hear that the platform has been a strong and reliable partner in running your Fitness and Dance studio over the past three years. Knowing that both your team and your clients find the system easy to navigate, whether through the website or mobile app is exactly the kind of feedback we strive for. It is fantastic to hear how you have been able to tailor your class packages and memberships with ease and that our reporting tools are helping guide your business decisions and growth strategies. We take great pride in providing an all-in-one platform that empowers businesses like yours to operate smoothly and scale confidently. Our product team is always working hard behind the scenes to roll out new features and enhancements based on valuable feedback from partners like you. Best Regards, Benjamin K. Replied April 2025 --- ### Wellness Living software review - Overall rating: 5/5 - Reviewer: Edgardo O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered This is the 3rd software company that I have used, and I am definitely pleased with it. they are constantly adding features to better serve their customers which in turn helps our customers. Price wise is about the same as others. Support has been top notch every time I have interacted with them. This alone is hands down one of the best reasons to use them. I've been a customer since 2023 and I have recommended them to others as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system itself has so many options. Price is on par with others. Support is unbelievably helpful. Constantly upgrading the system. #### Cons Price can be slightly lower to really leverage against competitors and to entice companies to use their software vs others. Set up, because of so many options, was very frustrating. Once they were able to get support on the phone with me, they spent hours making sure everything was set up including follow ups. #### Reasons for choosing WellnessLiving The price was lower and wellness living had More options #### Reasons for switching to WellnessLiving The price was lower on the credit card fees. More Options. #### Vendor response Hi Edgardo, thank you for your detailed review and for choosing WellnessLiving as your software solution! We are thrilled to hear that our wide range of features, competitive pricing, and top-notch support have made a positive impact on your business. It’s great to know that our continuous upgrades are helping you serve your customers better! We also appreciate your feedback on pricing and the initial setup process. Our goal is to provide the best value possible while ensuring a robust and feature-rich platform. We understand that setup can be complex due to the many customization options, and we’re glad our support team was able to assist you through the process. Cheers, Benjamin K. Replied March 2025 --- ### Wellness works for most apt businesses! - Overall rating: 4/5 - Reviewer: Isis G. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Most problems are solvable with workarounds if they do not develop a solution for you right away. Overall the program solves a lot of our customer account management problems in a secure way. It also solves a lot of scheduling issues and teacher management issues. The learning curve is quite steep however and you need tech savvy staff to use the program and personally, I recommend assigning a team lead. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Wellnessliving is a dynamic UI for small businesses that focus on appointments, classes and retail add ons. I liked that once you understand the logic of the UI you can easily manage workarounds for your business regardless of what type of business it is. #### Cons The program is fitness-centric so sometimes there are limitations in the program especially around payment plan styles which we found frustrating. #### Reasons for choosing WellnessLiving Wellnessliving had more features that suited a music school at the time. #### Reasons for switching to WellnessLiving It was insanely expensive and super complicated. #### Vendor response Hi Isis, We would like to take opportunity and thank you for sharing your feedback. We’re happy to hear that our platform has been a great solution for managing appointments, classes, and retail add-ons, and that once familiar with the system, it provides flexibility for different business needs. Your insights into customer account management and scheduling efficiency are truly appreciated! We also acknowledge your feedback regarding payment plan styles and the fitness-centric nature of the platform. We’re always looking for ways to make our software more adaptable across industries, and your input helps us prioritize future improvements. If you have specific enhancements in mind, we’d love for you to submit feature requests through our Community Forum. We appreciate your support and look forward to continuing to help your business thrive! Our 24/7 support team is always here if you need assistance reach us anytime at support@wellnessliving.com. Best regards, Benjamin K. Replied March 2025 --- ### Way better than our last CRM - Overall rating: 5/5 - Reviewer: Cameron E. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall its a huge improvement for our team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a fan of Wellness Living compared to our last CRM. I appreciate the quick improvements that are made when enough people make a suggestion. #### Cons I do feel like the reports that are available can be a little limiting at times for pulling specific metrics. I also wish it had more official invoicing capabilities. Some client types we work with get funding from government programs and require official invoices that we have to go outside of the system for. Other than that we love it #### Reasons for switching to WellnessLiving The other CRM was very limiting and didn't allow virtual integration #### Vendor response Hi Cameron, thank you for your great review! We're so glad to hear that WellnessLiving has been a huge improvement for your team and that you appreciate our commitment to continuous improvements based on customer feedback. Your experience is exactly what we strive for helping businesses run smoothly with a system that evolves to meet their needs. We appreciate your feedback on reporting and invoicing. We understand the importance of having more robust invoicing capabilities, especially for businesses that work with government-funded clients. While we offer various reporting tools, we recognize that every business has unique requirements, and we’ll be sure to share your insights with our development team for future enhancements. It's fantastic to hear that you love the system overall! If you ever need assistance or have more suggestions, our 24/7 support team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied March 2025 --- ### Making things right? - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered While searching for new software, they reached out to me and seem to be working hard to keep my business and make things right. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The company is working hard to earn my business back, and I am changing my score based on that. I will update again if things continue to move in the right direction. #### Cons Since writing this review, the company has given me a lower rate, lowered my merchant fees, and given me a dedicated email I can reach out to if I’m not getting a quick response. #### Vendor response Hi Jeff, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your concerns and review your experience in more detail. A senior member of our Customer Success team will be reaching out to you shortly to discuss your feedback and explore how we can best assist you. Best regards, Benjamin K. Replied June 2026 --- ### Choose Wellness Living - Overall rating: 5/5 - Reviewer: jennifer g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with WellnessLiving has been very positive. It’s easy to use, well organized, and the reports are helpful. The setup process was smooth and straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and user-friendly. Simple booking and membership management. Helpful reports that show membership revenue and total visits. Smooth onboarding and setup process. Everything is organized in one place. Reliable and works consistently. #### Cons Takes a little time to learn all of the features but that is a normal part of the learning process. Wellness Living’s customer service had multiple meetings with me to navigate everything and was super helpful. #### Vendor response Hi Jennifer, Thank you so much for sharing your positive experience with WellnessLiving. We’re glad to hear that you’ve found the platform easy to navigate, well organized, and reliable, and that the booking tools, membership management, and reporting features are helping you stay on top of your revenue and visits. It’s also great to know that your onboarding experience was smooth and that our team was able to support you through multiple sessions to ensure you felt confident using the system. We truly appreciate your feedback about the learning curve as well. With a feature-rich platform, it can take a bit of time to explore everything available, and we’re always happy to help you uncover tools, shortcuts, and reports that can further streamline your workflow and save time as your business grows. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Replied January 2026 --- ### A Must-Have Platform for Any Fitness Business - Overall rating: 5/5 - Reviewer: Tyler R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve been with WellnessLiving for over two years, and it’s been a vital part of our operations. It makes managing our members, schedules, payments, and marketing efforts smooth and centralized. The continuous innovation and feature improvements keep us confident that we’ve made the right long-term choice for our business. I wouldn’t hesitate to recommend it to other gym or studio owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about WellnessLiving is how seamlessly everything is integrated. From client management and billing to email and SMS communication, it handles everything in one place. It’s incredibly intuitive and has saved us hours each week. The automation features alone are worth it. #### Cons There’s a bit of a learning curve in the beginning because there’s so much functionality, but once you get the hang of it, it becomes second nature. Their support team is also very responsive, which helps a lot during onboarding. #### Reasons for switching to WellnessLiving poor functions and poor customer service #### Vendor response Hi Tyler, Thank you so much for your wonderful review! It’s incredible to hear that WellnessLiving has become such an essential part of your operations over the past two years. We’re thrilled that the all-in-one platform, centralized management, and automation features are helping you save valuable time each week — that’s exactly what we’re here for! We also appreciate your feedback about the initial learning curve. With so many powerful tools available, it can definitely take a moment to get comfortable, but we’re happy to hear our support team has been able to help along the way. If there’s ever anything more we can do to support your continued success, please don’t hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied December 2025 --- ### Love this Platform - Overall rating: 5/5 - Reviewer: Gabrielle C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Wellness Living for over three years now for a small business and I absolutely love it! It is easy to navigate, and any issues I have are easily fixed with customer support. I also had the presence team design my website and it turned out even better than I envisioned it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Wellness Living is easy to navigate. Plus you can set up the account for whatever type of business you have. #### Cons In Wellness Living it can be difficult to contact someone directly about solving issues. You typically have to chat with AI. #### Reasons for switching to WellnessLiving Because Wellness Living had a better rate. #### Vendor response Hi Gebrielle, Thank you so much for your continued trust over the past three years, Gabrielle. We’re thrilled to hear that WellnessLiving has been a strong fit for your small business and that you find the platform easy to navigate and adaptable to your needs. It’s also wonderful to know that your experience with our Presence team exceeded expectations and that your website turned out exactly how you envisioned. We appreciate your honest feedback regarding contacting support. While our AI chat is designed to provide quick answers and immediate guidance, we understand that sometimes you may prefer direct assistance. Our live support specialists are always available to step in and help resolve more detailed or account-specific concerns. Your feedback helps us continue improving the balance between speed and personalized support. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied February 2026 --- ### Awesome App! - Overall rating: 4/5 - Reviewer: Christina K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with the app and have used it as a member to a gym and as an employee! It is both user friendly and informative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that WellnessLiving is a quick and easy booking tool for members. The staff can also access all the information needed in one spot! #### Cons Sometimes the WellnessLiving app glitches and needs to be refreshed often. Otherwise, the app is great! #### Vendor response Hi Christina, Thank you so much for your thoughtful review! We're glad to hear that you’ve had a great experience using WellnessLiving both as a member and an employee. It’s wonderful to know the app helps you access everything quickly and easily. We also appreciate you sharing your feedback about occasional app glitches. Our team is continually optimizing performance, and refreshing the app usually does the trick — but if you ever notice patterns or specific issues, please feel free to reach out so we can look into it. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Replied November 2025 --- ### [sensitice content hidden] Ekstasis Strength and Conditioning Review, via Membership Coordinator Trevor Bradley-Dade - Overall rating: 5/5 - Reviewer: Trevor B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overwhelmingly positive. I'm struggling to think of aspects I'd like to see upgraded... the customer care has been super good to us. And I find that the AI chatbot is more well-equipped than any of its peers to respond to complex, detailed inquiries. The Membership Duration rules need some more flexibility (offer days as well as weeks, months, etc.) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy [sensitice content hidden]!) and they always very gracious and generous with their time. We could not have shifted to a membership model successfully without their guidance! I have called countless times since and have always been met with courteous assistance. I also appreciate how many different features the WellnessLiving platform offers. Like any system, it does have its limitations, but those have not really held us back from anything we've wanted to do in any significant way. The more I learn about how to utilize WellnessLiving, the more my appreciation for it grows. I've worked with some its competitors in the past (such as MindBodyOnline) and had much poorer experiences. #### Cons When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations. We had to go with a 1-month Membership Duration instead between automatic renewals, which of course resulted in variance amongst some members' automatic renewal dates, as a consequence of certain months having a different number of days. This made renewal dates for those clients less predictable. Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis #### Vendor response Hi Trevor, thank you so much for your thoughtful and detailed review! We’re truly honored to be a part of your journey at Ekstasis Strength and Conditioning, especially during such a pivotal transition to your new membership model. It’s fantastic to hear that our support team was able to guide you through it, we’ll be sure to share your kind words with the reps who worked with you. Your feedback about the flexibility around membership durations is incredibly valuable. We understand how important predictable renewals can be for both business operations and member experience. While the current system is based on calendar months, your suggestion to incorporate fixed “30-day” duration options has been noted and will be passed along to our product team for consideration as we continue to enhance our platform. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Thanks again for your continued trust, Warm regards, Replied June 2025 --- ### Best in the industry - Overall rating: 5/5 - Reviewer: Marissa H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve used all the major fitness studio software platforms over the years, and I’ve been with WellnessLiving for a few years now. Hands down, it’s the easiest and most user-friendly system I’ve worked with. The layout is super modern and intuitive, which makes a big difference when you’re in it every day. One of my favorite features is that you can message clients directly from within the platform- this has been huge for us in keeping communication organized and consistent!!! The reporting is really solid and easy to pull what you need, and our clients love how simple the app is to use on their end :). Overall, it’s just a really well-rounded system that supports us and our clients experience in a big way. I’ll never go back to MB!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love being able to message clients through the platform. You can message client groups, classes, etc. Can integrate with other platforms such as Zapier. #### Cons The reporting capabilities are so great, but sometimes can get complicated and confusing. This is probably my issue though! #### Reasons for switching to WellnessLiving Cost, integration, client communications #### Vendor response Hi Marissa, thank you so much for taking the time to share such a thoughtful and enthusiastic review! We are absolutely thrilled to hear that WellnessLiving has been your favorite platform after working with multiple fitness studio software systems. It means the world to us that you find the layout modern, intuitive, and supportive of your daily operations, especially when you're using the system so frequently. We are especially glad that the built-in client messaging and group communication tools have made such a meaningful impact on your workflow. Keeping everything in one place to streamline communication is one of our core goals, and we love hearing that this feature is helping your studio maintain consistency and organization. Your feedback about our reporting tools is truly appreciated as well. While we’re proud of the flexibility and depth they offer, we also recognize there can be a learning curve. Warm regards, Benjamin K. Replied May 2025 --- ### Great service! - Overall rating: 5/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered From start to finish the staff was super helpful and walked me through everything in the set up process. I have been able to make customizations as needed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is amazing and I love that it is a more affordable option for small studios like us! #### Cons There are some technical things to get used to and sometimes glitches, but nothing too big to handle! I wish the app was not so expensive. #### Vendor response Hi Rachel, Thank you so much for sharing your experience! We’re delighted to hear that our team supported you every step of the way through setup, and that you’ve been able to customize WellnessLiving to fit your studio’s needs. It’s also wonderful to know that our pricing structure has made a positive difference for your business, supporting growing studios like yours is exactly what we strive for! We appreciate your feedback regarding occasional glitches and technical adjustments. We’re continually working to enhance stability and performance, and feedback like yours helps us prioritize improvements. As for the branded app, we do understand the concern, it’s built to help elevate your business with a premium client experience, but we’re always exploring ways to deliver even greater value. Best Regards, Marylee B. Replied December 2025 --- ### Great software for a small buisness - Overall rating: 5/5 - Reviewer: Shawn E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered This has been one of the best software suites I have used for my company, it easily handles scheduling, client profiles, notes, and cashing out people. The best part is all the therapists can see their schedules for the day right from their phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great scheduling, therapists can see their scheduled appointments, can do your notes using your phone, etc. #### Cons it can be difficult to get used to when using it on your phone. #### Vendor response Hi Shawn, thank you for taking the time to share your experience! We’re so glad to hear that WellnessLiving has been one of the best software solutions for your business. It’s great to know that features like scheduling, client profiles, SOAP notes, and mobile access are making a positive impact for both you and your team. We appreciate your feedback regarding the mobile experience. While we’re happy that your therapists are able to conveniently view their schedules from their phones, we also recognize that there’s always room to improve the overall mobile usability. Your insight helps guide our ongoing development efforts—we’re constantly working on refinements to make sure the app is as intuitive and seamless as possible. Thank you again for your support, and please remember: Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied May 2025 --- ### Wellness Living x Adaptive Exercise - Overall rating: 5/5 - Reviewer: Dane S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic. I've used this software for about 6 years and have enjoyed the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and simplicity of manipulating the client schedule is fantastic. I'm also a huge fan of the variety of reports we can generate and the mobile app. #### Cons Nothing. They've made big improvements over the past year or two. #### Vendor response Hi Dane, thank you so much for sharing your kind words and for being with us for over six years, that truly means a lot to our entire team! We are thrilled to hear that you enjoy the ease and flexibility of managing your client schedule, and that our reporting tools and mobile app have been helpful to your operations. It is always great to know that the improvements we continue to roll out are having a positive impact on your experience. Your feedback is incredibly valuable to us, and we are so happy WellnessLiving has been a great fit for Adaptive Exercise. If there is ever anything you need, or if you would like to explore new features that may enhance your workflow even more, please do not hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied April 2025 --- ### Wellness Living is a Very Robust System - Overall rating: 5/5 - Reviewer: Susan B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Spend the time getting to know the system in the beginning so you utilize all that wellness living has to offer. It can only help your business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The app function is cool, easy to use and my students love it. #### Cons The system is very robust with a ton of functionality so it takes time to learn all that you need to know, but their support staff is friendly and very helpful. #### Vendor response Hi Susan, thank you for sharing your honest feedback. We genuinely feel sorry to hear that WellnessLiving didn’t fully align with your needs. We strive to create an intuitive platform, but we understand that every business operates differently. We do appreciate that you found the app easy for students to use! We’re also concerned to hear that your support experience wasn’t always as helpful as it should be. We have already initiated an internal process to understand where we could have done better. A senior member of our team will be reaching out to better understand your concerns and see if there’s anything we can do to improve your experience. If there’s anything we can assist with in the meantime, please don’t hesitate to reach out at support@wellnessliving.com. We truly value your feedback. Best regards, Benjamin K. Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/?page=2) --- WellnessLiving Reviews, Pros and Cons - 2026 Software Advice