Sifter is a cloud-based bug and issue tracking solution designed for large and midsize businesses. It offers backlog management, issue tracking, ticket management and release management within a suite.
Sifter allows users to include screenshots when submitting issue tickets, and tickets can be submitted through the app or via email. Users can also add attributes to ticket requests such as assignee, milestone and category. These tickets can be tagged with different levels of importance such as critical, high, normal, low and trivial to help prioritize issues.
Sifter’s text search functionality can search in the subject, description and comments of a ticket to locate a specific issue. It integrates with software and services such as GitHub, Beanstalk and Bitbucket, which enables programmers to collaborate on their coding work.
A support documentation library is available. Sifter is available for purchase with a tiered monthly subscription.
Steve from Reminderband, Inc.
Employees number: 11-50 employees
I've used Sifter for the last 6 years. We'll sometimes explore other options, but always come back to Sifter because of its ease-of-use and simplicity for both the person logging the issue as well as the person resolving the issue. Every time an update is made to the issue, the relevant individuals are notified via email. If you want to issue a call-out to someone, you include their name with the @ symbol in the message, and they also get notified. Enter a subject and a description when you log the issue, and Sifter takes care of the rest. I also like that Sifter host the software--it doesn't require a server installation maintained by me.
Not a whole lot of changes to the product over the years. The home page has the same image that has been there forever.
If you want to hit the ground running with bug tracking simplicity, this one is it.
Jordan from Root Inc.
Before using Sifter, we had a haphazard process of emailing bugs from clients, and trying to track them in a spreadsheet. You can probably tell how terrible that was.
Everyone along the process is happy with Sifter. Project managers are happy with how easy it is to create issues, and how easily they can see what the status is. Our developers love it because of the centralized location of all issues, and it lets us integrate with our favorite tools like Github!
I should also mention the ridiculously high level of customer service we've received from the team. We never wonder if this is the right peice of software.
No longer do bugs fall through the cracks of nested email threads. Sifter keeps everything tidy and everyone being friends!
Kyle from Proposify
I've been using Sifter for over three years, and it's something my team and I rely on every day to keep track of issues with our SaaS product.
The UI is clean and uncluttered, and it's easy to create tickets, categorize and assign them, change their status, move them to a milestone and basically keep them organized.
The API allows our Beanstalk account to integrate with Sifter, so issues are synced with code changes in our repository.
The only thing I wish is that you could check off issues and change their status/milestone/category/assignee at once, which they assure me is on their product roadmap.
Finally, the customer support is incredible. Any time I've needed to contact support over the years (which wasn't often because the product is solid), I've had service that is above-and-beyond what I expected in terms of speed, friendliness and helpfulness.
Without the clunkiness and complexity that plague other bug trackers, Sifter is perfect for development teams that want a simple, elegant solution.
James from Filtro
Sifter is an incredibly valuable tool for my company. We use it for everything from basic task management to quality assurance testing. Our developers, designers, and project management teams love it. The app is well thought out from top to bottom. I've been using it for 3 years now and have nothing but good things to say about it.
Kurai from Afrosoft
I love using Sifter. It allows me to manage and organize myself around the issues I need to do. The simplicity and ease of use of this application is wonderful. Issues don't get clustered in a hard to read format. Search and filtering of issues is excellent.
I also love the daily summary report which shows me the work I did the previous day. Also of value to me is how I can track the history of an issue and all the train of thought that is attached to an issue. I totally love this application because it's so relevant and yet simple to use.
Ben from Niche
Highly recommended. Beautiful product, created very intentionally to be simple and without feature bloat. Excellent for small and medium sized teams.
- Excellent design, making it pleasant to use; compare screenshots of Sifter to those of Jira or YouTrack and you'll see what I mean.
- Excellent for a small team that needs core issue tracking features and no clutter
- Intentional product decisions that force you to have good practices
--> Example: they only send email notifications you when you REALLY need them, ensuring that you don't start to ignore Sifter emails
--> Example: you can't add a custom status such as "On Hold" or "Pending". This forces you to talk to your team and figure out what to do with a tricky issue. You can't cop out.
- Customer support is the best I've ever had. The founder, Garrett, will personally respond with a thoughtful message within minutes or an hour at most. Absolutely phenomenal. Sometimes he'll even implement your suggestion instantaneously!
- As your team grows, you may find that you want more complex and messy features, such as tagging, ordering issues by exact rank rather than priority level, integration with a build server, custom email notifications, integration with a screen shot capture, integration with project management software, grouping issues into releases (without creating a whole new project for them), etc. However, Garrett is constantly working on making the product flexible while still dead simple.
Adrian from vzaar.com
Sifter is simple ticket tracking.
And I use simple in a good way, because honestly why would you want it to be complicated. Complicated is hassle. and Hassle is bad.
We use sifter to effectively manage your development tickets. We can assign them easily to different members, and easily have multiple people contribute to the discussion.
This allows the team to spend most of their time developing and not managing the ticket system, which is great.
Thom from Do a backflip
- Recently I had some non tech savvy clients logging issues. They found the whole thing easy to use and not once did I have to explain how to use Sifter.
- I've been using Sifter on and off for over three years and I've never experienced any issues with slow speed or features not working.
- If you ever did have a problem, then you just email customer support and you received a friendly email within 24 hours.
Paulo from Capterra
At Capterra, we use Sifter on a daily basis. I love how it's simple to use, yet powerful underneath. (For example, the system intelligently selects who should receive an email when an issue is updated instead of just spamming everyone who has access to that issue bucket.) And, of course, the support at Sifter is second to none.
- Excellent Customer Support (responsive and professional)
- Great balance between simplicity of the interface and necessary information density
- Active product that gets updates throughout the year
- Fine grained access control
- Intelligent emailing on updated issues
- Month-to-month pricing
No cons, seriously. That's how incredible the support is for Sifter.
Mathijs from Wrep
Try it out! I've used MantisBT, Flyspray and Fogbugz before Sifter, Sifter wins because of simplicity. It's so easy to get an issue in that you always will do it and there is no excuse in not getting a issue in! The lack of custom fields will be a great win when you have a team that trusts each other in filling in enough details to help itself out.
Try it and see if it works for you! Don't hesitate to contact the creator himself, the support is always quick and nice. :)
One of the strongest points of Sifter is the simplicity and ease of use of the product. Compared to other issuetrackers and bugsystems you have almost no buttons, fields and things to configure. That's great, because it makes it extremely fast to do things and makes sure everybody puts everything is into Sifter.
+ Quick and on the spot support (80% of the time within 2 hours, 100% of the time within 24 hours out of about 25 contact moments)
+ Almost no learning curve
+ Milestones and categories give great flexibility in ordering issues in a project
+ Data export possible
+ Simple issue statuses make things simple
+ Great for small teams and teams that grow somewhat larger
+ Beanstalk integration!
- No write API! To bad, there is no write API yet, so no cool useful 3rd party apps. :(
- No code in issues possible, you can't type HTML in a issue and code snippets don't format. Good to protect you from typing large parts of code, bad if you need to share a error message or small snippet quickly.
- Sifter gets quite regular updates and sometimes this changes the interface quite a bit, prepare to adjust and stay flexible when an update rolls out and learn to live with is
- Not the cheapest option. You have to pay some money for the service, there are cheaper alternatives with more features, but please do give Sifter a try and think about if it's earning you more then it costs
Luis from projekt202
I would recommend this application to anyone for managing Action Items and bugs/issues on a project.
My clients and team all love using Sifter. Very easy to use and feature-rich enough to get the job done efficiently.
None that I've found.
Aaron from Electric Pulp
From our clients to our team, everybody who uses Sifter loves Sifter. It's become an important part of our project cycle; we use it for QA on nearly every project prior to launch. We're going on our fourth year of heavy use, and I can't recommend it highly enough.
Sifter is exceptionally easy to use. This is important because we expect our clients to use it as well, so the tools have to make sense without instruction.
I can't come up with any cons.
Ron from icrunchdata
I've been a Sifter customer since its inception. This is simply the best cloud based software tool that exists for project and task management. I spend countless hours in Sifter each week, and I could not be happier with it. The Sifter Team continues to impress and roll out new enhancements weekly. Their support is nothing short of fanatical. This is truly Apple-inspired intuitive design. A+++++
Simple. Feature Rich. Intuitive. Incredible User Experience, and even better support! Cost effective, Fast!
Honestly? None. Sifter is a truly remarkable cloud based tool for our entire development team.
Zach from Magoosh
As far as I know, there's no better issue tracker for small teams than Sifter
Feature set is small and well-designed
Good integration with popular repository hosts
Easy for non-technical team members to use
Don't use this for huge enterprise-y systems across multiple departments.
Sean from Fluent, Inc.
Sifter is an extremely well designed, dependable service that I would honestly recommend to any company even non-technical enterprises.
Without Sifter, there is doubt that my organization would be weaker.
Extremely easy to use and manage
Great customer service
I seriously can't think of anything other than some minor personal preferences
Wade from Updrift
I've spent many years of working with issue trackers having features that may add to a bulleted list of features on their marketing site, but aren't useful in the least. Sifter goes against the grain by focusing on the issue. Pure and simple.
And Sifter's simple enough to use that I don't have to give each client a course in how to record an issue and they don't waste time trying to figure it out.
I love the simplicity of Sifter. It's biggest plus. Other trackers include a lot of stuff that ends up being unused and does nothing more than cluttering up the screen.
It also forces your attention on issues, not prioritizing and categorization, tagging, etc. Although it limits those options, they've spent a great deal of thought in breaking them down into only what you need. And they're right.
It works great with only email. You can do a lot simply by responding to Sifter emails. Including reassigning and re-prioritization.
The UI is a dream. Never had to explain it to a client at all.
Some may see the inflexibility of prioritization as a minus. It's really not.
No custom fields. Sifter has posted their thought process about excluding any custom fields. While you could operate very well without any, if it's a true deal breaker for you, you'll have to look elsewhere.
Ryan from Happy Cog
Sifter has been core to our development workflow on client projects.
Clear user interface, great support, easy to manage bug and issue tickets.
The only con was integration with other tools (like version control service Beanstalk) but that was addressed in a previous update.