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BugHerd

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots. With...Read more about BugHerd

Asana

Asana is a comprehensive project management tool that offers a range of technical features to streamline workflows and enhance collaboration within teams. With its user-friendly interface and robust capabilities, Asana provides or...Read more about Asana

Zoho Sprints

Zoho Sprints is a cloud-based product roadmap solution for businesses of all sizes. The solution is designed to be used by agile teams and offers features such as user dashboards, reporting, scrum boards, timers and timesheets. Zo...Read more about Zoho Sprints

Airbrake

Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue tracking...Read more about Airbrake

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Rollbar

Rollbar is a cloud-based bug tracking and monitoring solution that caters to organizations of all sizes. Rollbar supports multiple programming languages and frameworks like JavaScript, Python, .NET, Drupal, Wordpress and Pyramid. ...Read more about Rollbar

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DevTrack

Devtrack is a cloud-based development and bug tracking solution that provides businesses, development methodologies and facilitates communication between coding and testing teams. The solution ia also available for on-premises dep...Read more about DevTrack

test IO

test IO is cloud-based bug tracking solution for small, midsize and large enterprises. The solution enables testers to discover bugs and retrieve details in order to generate a better solution. test IO is able to integrate with ex...Read more about test IO

4.6 (7 reviews)

Retrace by Netreo

Retrace is a cloud-based application performance management solution. It is designed for developers at organizations of all sizes and provides bug tracking, data aggregation and automatic alerts. The solution provides an acti...Read more about Retrace by Netreo

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Planio

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during softwa...Read more about Planio

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Sifter

Sifter is a cloud-based bug and issue tracking solution designed for large and midsize businesses. It offers backlog management, issue tracking, ticket management and release management within a suite. Sifter allows users to ...Read more about Sifter

Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be dep...Read more about Issuetrak

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Raygun

Raygun is a cloud-based networking monitoring and bug tracking application. It is suitable for large and midsize organizations across a variety of industries and offers crash reporting, user monitoring, user tracking, deployment t...Read more about Raygun

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LambdaTest

LambdaTest is a cloud-based testing solution that helps development teams in organizations to manage their software testing and patch release processes. Key features include live browser testing, resolution display testing and mul...Read more about LambdaTest

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Instabug

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting. Users are provided with customizable software developer kits (SDKs...Read more about Instabug

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Backlog

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtaskin...Read more about Backlog

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ReQtest

ReQtest is a cloud-based bug tracking solution that helps testers and developers to manage test cases and get real-time updates on various routines in the testing process. Key features include visual bug reporting, requirement man...Read more about ReQtest

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Wrike

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike

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W3Dart

W3Dart is a visual bug reporting and feedback management tool for web designers, web developers, SaaS businesses and startups. It works similar to a sticky note on websites, which will only be visible to logged-in users. With...Read more about W3Dart

5.0 (5 reviews)

zipBoard

zipBoard is an innovative review and approval solution that provides project efficiency and collaboration for design, eLearning, web developers, marketing, and construction professionals worldwide. Since 2015, zipBoard has made th...Read more about zipBoard

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MantisBT

MantisBT is a cloud-based issue management and bug tracking solution designed for software development organizations. The solution helps team members to collaborate on projects and share software development progress with internal...Read more about MantisBT

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Buyers Guide

Last Updated: March 16, 2023

Bug tracking software allows teams to track and resolve bugs that arise during a project. These systems help centralize and standardize issue management processes. They are most often used for software and web development projects.

This guide will help you understand the role of bug tracking tools within the larger project management market, so you can make a more informed purchase. We'll cover:

What Is Bug Tracking Software?

Common Features of Bug Tracking Software

The Vendor Landscape

Benefits of Bug Tracking Software

Key Considerations for Bug Tracking Software Buyers

What Is Bug Tracking Software? 

Similar in function to task tracking solutions, bug trackers are specifically designed to separate bugs from regular project tasks and prioritize them appropriately. Capabilities vary, but these systems typically follow these steps:

Bug Tracking Process

Bug-Tracking-Process

Submit: Work order is created by a project team member, or through an IT ticketing system or emailed service request from a customer or end user.

Process: Bug is assigned to a team member, prioritized by importance and labeled according to status, e.g., ''new'' or ''reopened.'' The system classifies the bug, e.g., ''security'' or ''user interface.''

Track: Employee tries to resolve the problem and provides frequent status updates, e.g., ''blocked,'' ''testing'' or ''reviewing.''

Report: Bug tracking systems can offer valuable information about issues, how quickly they're resolved and more. These insights help in planning future projects.

Common Features of Bug Tracking Software

Common capabilities of bug tracking systems include:

Custom fields

Ability to customize fields, views and workflows to your team and business needs.E.g., add a corresponding customer ID number to bugs submitted by customers.

Time tracking

Tracks time to resolution: how long the bug has been open, if it's past due, percent complete, etc.

Collaboration tools

Upload files to tickets, post comments and receive email or in-app notifications. Some platforms include interactive discussion forums with similar collaborative capabilities.

Dashboard

View individual or team dashboards to monitor status and progress of open bugs. Some platforms include an activity stream or notification center on the dashboard.

Reporting and analytics

Track progress of open bugs and milestones reached. Visualize and document trends regarding the quantity, severity and category of bugs, team productivity and more.

Knowledge base

Centralized repository of solved and unsolved bugs with notes about resolutions etc. that teams can refer to, learn from and add to.

Integration with code repositories

Connect code repositories (e.g, Git or SVN) to bug tracking software so source code updates from the repository are automatically reflected in the bug tracker.

The Vendor Landscape

Bug tracking software is available in both on-premise or cloud-based solutions. Typically, bug tracking can be purchased in one of the following ways:

Offered in suite,as one application included as part of a comprehensive project management (PM) system. Purchasing a PM platform that includes issue management helps ensure that bug tracking is fully integrated with other key project management processes, such as scheduling resources and project tracking. This integrated environment allows data to transfer seamlessly between applications, increasing visibility and keeping everyone on the same page. Some examples are:

Best-of-breed, or stand-alone. A business may choose to purchase bug tracking best-of-breed for several reasons. For example, their current PM platform may not offer bug tracking—or, perhaps it does, but doesn’t have all the features their team needs. Businesses purchasing best-of-breed solutions should first ensure the bug tracker integrates with the other software systems their team uses: Namely, their PM platform, but also their code repository or communication tools, such as Slack. Examples of this include:

Additionally, because bug tracking tools are critical for software development teams—who typically use agile project management methods—it is commonly included with Scrum and Kanban project management solutions. For example:

Benefits of Bug Tracking Software

Bug tracking software provides teams with several benefits, such as:

Improved organization: Work order requests and resolution strategies are centralized and automated, adding structure to team workflows and standardizing bug management strategies.

Increased productivity: Assignments and progress toward resolution are displayed on dashboards, making it obvious if someone falls behind or if bottlenecks occur. Users know what bugs they are responsible for, and the priority and due date. This helps increase project efficiency and improve performance.

Useful insights: Reports and analytics help create permanent project and issue management records that can influence future business decisions.

Key Considerations for Bug Tracking Software Buyers

Here are the top things to keep in mind when choosing a bug tracking solution:

  • Powerful yet simple workflow. Workflow management is an important functionality of bug tracking software. An effective system will help you catch issues early and offer resolutions faster. To gauge the efficiency of the workflow, check how it helps you do the following tasks:

  • Capture and report. The system should allow you to raise tickets, ask questions, discuss issues and share ideas on a centralized platform.

  • Prioritize and assign. There could be a number of issues at one time. The solution you choose should help you create priority lists and assign the most important tasks first.

  • Resolve and review. Workflows should be designed to help you push issues toward resolution. Additionally, an effective review system should be in place, which allows you to catch any bugs that may have slipped through the cracks.

  • Ease-of-use. An efficient bug tracking solution is one that can be used with little to no special training. A simple dashboard with a drag-and-drop workflow helps employees—even those without any technical knowledge—create tickets and track their status. On the other hand, a cumbersome solution with functionalities that demand technical expertise of its users can be a tremendous strain on your company’s time.

  • Open source or paid software. There are many free, open source software solutions available, but they come with certain limitations. For instance, you must host the software on internal servers and manage its maintenance. This is not much of an issue for small businesses, but as your business grows, you need a solution that automates the tracking of thousands of tickets. At that level, you need a flexible solution that can be customized to your needs and offers back-end support.