Bug Tracking Software

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New Relic

New Relic One is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident managem...Read more about New Relic

BugHerd

FrontRunners 2022

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots. With...Read more about BugHerd

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Raygun

Raygun is a cloud-based networking monitoring and bug tracking application. It is suitable for large and midsize organizations across a variety of industries and offers crash reporting, user monitoring, user tracking, deployment t...Read more about Raygun

4.37 (19 reviews)

monday.com

FrontRunners 2022

monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. The platform offers solutions for a wide range of use-cases such...Read more about monday.com

Backlog

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtaskin...Read more about Backlog

4.51 (79 reviews)

Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financi...Read more about Slack

BugReplay

BugReplay saves you time by creating the perfect bug report: a recording of your screen synchronized with all the diagnostic data that engineers need to diagnose and fix issues fast. Our innovative bug reporting and productivity t...Read more about BugReplay

5.00 (7 reviews)

Xebrio

Xebrio is a SaaS-based project management software which covers every phase of project development from requirement analysis to deployment. Xebrio helps teams achieve maximum productivity by enabling precise and comprehensive requ...Read more about Xebrio

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ClickUp

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ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries. Features include communication and collaboration tools, task assignments and statuses, alerts and a task toolb...Read more about ClickUp

Userback

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Userback is a visual feedback solution and is the fastest way to collect feedback on your website, web app and creative projects. With Userback it’s easy to collect high-quality feedback directly from your website with annotated ...Read more about Userback

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Asana

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Asana helps teams orchestrate their work at scale—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different d...Read more about Asana

Helix IM

Helix IM is the foundation for Agile lifecycle management, providing traceability to all requirements, development artifacts and engineering change data across disciplines, projects and teams. Helix IM makes it easy to track proje...Read more about Helix IM

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Anywhere

Anywhere is a cost-effective alternative to Monday.com, ClickUp or Asana for agencies doing projects for multiple clients, specially designed for agencies working on SEO, Project Management, IT, Software Development, Digital Adver...Read more about Anywhere

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Zoho Sprints

Zoho Sprints is a cloud-based product roadmap solution for businesses of all sizes. The solution is designed to be used by agile teams and offers features such as user dashboards, reporting, scrum boards, timers and timesheets. Zo...Read more about Zoho Sprints

SpiraTeam

SpiraTeam is a project management solution that offers collaboration and quality assurance tools for businesses of all sizes and within all industries. The solution can be deployed either in the cloud or on-premise and is compatib...Read more about SpiraTeam

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Jira

FrontRunners 2022

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project r...Read more about Jira

RevDeBug

RevDeBug offers out-of-the-box debugging for microservices. Instantly find the code that broke your service, even for hard to reproduce errors. Users can understand every request, outlier and problem without additional logging an...Read more about RevDeBug

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JunoOne

juno.one is simple and effective! Our mission and vision We passionately believe in the power of ideas to change attitudes, lives and, ultimately, the world. Our vision is to make software development better for everyone, so busi...Read more about JunoOne

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Volley

Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and improve design QA processes for websites. Using the administrative dashboard, professionals can view all ongoing...Read more about Volley

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QA Wolf

QA Wolf is a simple, fast, and free end-to-end testing tool, fully optimized for the entire team. With QA Wolf, users can create tests right in their browser and collaborate with their team in real-time. Testers can invite team me...Read more about QA Wolf

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Buyers Guide

Last Updated: July 06, 2022

Bug tracking software allows teams to track and resolve bugs that arise during a project. These systems help centralize and standardize issue management processes. They are most often used for software and web development projects.

This guide will help you understand the role of bug tracking tools within the larger project management market, so you can make a more informed purchase. We'll cover:

What Is Bug Tracking Software?
Common Features of Bug Tracking Software
The Vendor Landscape
Benefits of Bug Tracking Software
Key Considerations for Bug Tracking Software Buyers

What Is Bug Tracking Software? 

Similar in function to task tracking solutions, bug trackers are specifically designed to separate bugs from regular project tasks and prioritize them appropriately. Capabilities vary, but these systems typically follow these steps:

Bug Tracking Process

 

Bug Tracking Process

Submit: Work order is created by a project team member, or through an IT ticketing system or emailed service request from a customer or end user.

Process: Bug is assigned to a team member, prioritized by importance and labeled according to status, e.g., ''new'' or ''reopened.'' The system classifies the bug, e.g., ''security'' or ''user interface.''

Track: Employee tries to resolve the problem and provides frequent status updates, e.g., ''blocked,'' ''testing'' or ''reviewing.''

Report: Bug tracking systems can offer valuable information about issues, how quickly they're resolved and more. These insights help in planning future projects.

Common Features of Bug Tracking Software

Common capabilities of bug tracking systems include:

Custom fields Ability to customize fields, views and workflows to your team and business needs.E.g., add a corresponding customer ID number to bugs submitted by customers.
Time tracking Tracks time to resolution: how long the bug has been open, if it's past due, percent complete, etc.
Collaboration tools Upload files to tickets, post comments and receive email or in-app notifications. Some platforms include interactive discussion forums with similar collaborative capabilities.
Dashboard View individual or team dashboards to monitor status and progress of open bugs. Some platforms include an activity stream or notification center on the dashboard.
Reporting and analytics Track progress of open bugs and milestones reached. Visualize and document trends regarding the quantity, severity and category of bugs, team productivity and more.
Knowledge base Centralized repository of solved and unsolved bugs with notes about resolutions etc. that teams can refer to, learn from and add to.
Integration with code repositories Connect code repositories (e.g, Git or SVN) to bug tracking software so source code updates from the repository are automatically reflected in the bug tracker.

The Vendor Landscape

Bug tracking software is available in both on-premise or cloud-based solutions. Typically, bug tracking can be purchased in one of the following ways:

Offered in suite,as one application included as part of a comprehensive project management (PM) system. Purchasing a PM platform that includes issue management helps ensure that bug tracking is fully integrated with other key project management processes, such as scheduling resources and project tracking. This integrated environment allows data to transfer seamlessly between applications, increasing visibility and keeping everyone on the same page. Some examples are:

Best-of-breed, or stand-alone. A business may choose to purchase bug tracking best-of-breed for several reasons. For example, their current PM platform may not offer bug tracking—or, perhaps it does, but doesn’t have all the features their team needs. Businesses purchasing best-of-breed solutions should first ensure the bug tracker integrates with the other software systems their team uses: Namely, their PM platform, but also their code repository or communication tools, such as Slack. Examples of this include:

Additionally, because bug tracking tools are critical for software development teams—who typically use agile project management methods—it is commonly included with Scrum and Kanban project management solutions. For example:

Benefits of Bug Tracking Software

Bug tracking software provides teams with several benefits, such as:

Improved organization: Work order requests and resolution strategies are centralized and automated, adding structure to team workflows and standardizing bug management strategies.

Increased productivity: Assignments and progress toward resolution are displayed on dashboards, making it obvious if someone falls behind or if bottlenecks occur. Users know what bugs they are responsible for, and the priority and due date. This helps increase project efficiency and improve performance.

Useful insights: Reports and analytics help create permanent project and issue management records that can influence future business decisions.

Key Considerations for Bug Tracking Software Buyers

Here are the top things to keep in mind when choosing a bug tracking solution:

  • Powerful yet simple workflow. Workflow management is an important functionality of bug tracking software. An effective system will help you catch issues early and offer resolutions faster. To gauge the efficiency of the workflow, check how it helps you do the following tasks:
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    • Capture and report. The system should allow you to raise tickets, ask questions, discuss issues and share ideas on a centralized platform.
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    • Prioritize and assign. There could be a number of issues at one time. The solution you choose should help you create priority lists and assign the most important tasks first.
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    • Resolve and review. Workflows should be designed to help you push issues toward resolution. Additionally, an effective review system should be in place, which allows you to catch any bugs that may have slipped through the cracks.
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  • Ease-of-use. An efficient bug tracking solution is one that can be used with little to no special training. A simple dashboard with a drag-and-drop workflow helps employees—even those without any technical knowledge—create tickets and track their status. On the other hand, a cumbersome solution with functionalities that demand technical expertise of its users can be a tremendous strain on your company’s time.
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  • Open source or paid software. There are many free, open source software solutions available, but they come with certain limitations. For instance, you must host the software on internal servers and manage its maintenance. This is not much of an issue for small businesses, but as your business grows, you need a solution that automates the tracking of thousands of tickets. At that level, you need a flexible solution that can be customized to your needs and offers back-end support.