Jira

RATING:

4.4

(13000)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Starting price: 

$7.75 per month

Free trial: 

Available

Free version: 

Available

Jira roadmap
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Jira Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jira

1 - 5 of 11,980 Reviews

Jakob

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Functional and Effective but not Pretty

User Profile

Stephen

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Enterprise Task Management

Jira is a strong, industry-standard project management and task tracking service that is flexible enough to allow different types of teams (software, legal, IT, etc.) to work on the same platform.

PROS

Jira has a strong SaaS-based offering that makes the administration and operation of the product simple and easy. The software has multiple options for viewing tasks (from project-task style to Kanban style) which allows different teams to be flexible and use different formats.

CONS

The difficulty of running the hosted version of the software with custom plugins is almost unacceptable for enterprise-grade software. The concept that enterprise project-management software requires dedicated IT assets to service and maintenance increases the overhead of the software to unacceptable levels. If a deployment requires a host, non-SaaS version of the software with custom plugins, reconsider.

Reason for choosing Jira

While monday.com and Asana are strong contenders, the ecosystem around Jira and strong integrations platform make the Atlassian ecosystem more compelling.

Reasons for switching to Jira

Trello was currently in use and another Atlassian product. The overhead of Trello and the lack of integration with different partner services made it a much less compelling purchase to continue to make.

Esther

Writing and Editing, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Jira

I can't say it has been good or bad but apart from its high cost and some complex features, it can handle all kind of issues. It's also good in bug tracking and project management

PROS

The good thing with jira is its agility and scrum management. Jira provides solutions that enables team to build framework in whichever project method they wish to use. Agile tools like roadmap and report integration helps team to track projects in various ways

CONS

It's a bit challenging to new users because of its numerous advanced features and its cost is very high compared to other softwares

Reasons for switching to Jira

It is more user friendly than jira and manages a wide range of projects

Dhruv

Computer Hardware, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2023

Great for large orgs that are able to do a heavy time investment

Neutral

PROS

The ability to scale and automate is impressive

CONS

To setup and implement from scratch required unreasonable amount of time

Reason for choosing Jira

I did not

Muhammad

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed June 2023

Jira is need of companies

Jira is superb. Its not a tool, its need of companies as they can not mange the things without it.

PROS

Well Jira is always about tickets and assignment to people for me. Its easy for me to break down tasks and then assign to people and get it done on time bases. Also to see the situation of projects

CONS

Its a little complex UI but I will say Jira have a lot of features in it so being heavy or complicated is natural.

Reasons for switching to Jira

Trello is easy but it can mot handle big projects