Jira

RATING:

4.4

(13000)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Starting price: 

$7.75 per month

Free trial: 

Available

Free version: 

Available

Jira roadmap

Jira Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jira

1 - 5 of 12,589 Reviews

Jakob

Sports, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Functional and Effective but not Pretty

User Profile

Mirza

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Jira can help you tremendously if user the "right" way, or you can shoot yourself in the foot

I really like it, as I can configure it to suit my needs, I'm constantly reviewing the testing process in our company, making changes to the workflow, adding custom fields, etc.

PROS

It's rich in features it offers and it's amazingly configurable, two organizations can have Jira installations that are nothing alike!

CONS

It's not a big issue for me, but I think they should offer more best practices in terms of templates for less experienced users to save them from headaches - they are already taking steps in this direction. Since it's a very large product there are some inconsistencies, doing the same thing in two different parts of Jira can feel like a very different experience.

Reason for choosing Jira

There are a lot of people who know how to use it, both regular and advanced users.

Reasons for switching to Jira

Jira is the industry standard and it was more affordable at the time as well.

Vanessa

Program Development, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2024

best tool for complex multi-project work

Very positive, helps teams manage their work in flexible and adaptable ways. Vastly improves communication as well.

PROS

Being able to filter and view tasks across boards is a very powerful aspect of Jira. In addition to that the custom dashboards are wonderful.

CONS

It can be a bit difficult user experience to perform some tasks, however with perseverance you can do a lot with this tool.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2024

Deployment Options

In general i like it. The agile methodology support.

PROS

That you can use it with cloud, server or data center and the specific edition or plan you choose. Keep in mind that pricing depends of what you choose.

CONS

Not tool is perfect some disadvantages are the complexity and learning curve. Customization challenges and performance issue with large instances.

Sandeep

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Effective Test Management

PROS

Effort tracking resource assignment Well organized dashboard Reporting Email notification Integration with various tools Supports Automation through APIs test Case Management Confluence Day to Day tracking Bitbucket compatibility

CONS

As a overall experience its really great test management tool, dont have any concerns

Reasons for switching to Jira

JIRA has better integrations like testcase and Automation tools Scalability