JIRA Software


 

JIRA Software is an issue and project tracking tool designed for software development teams of all size, across all industries. Backed by over a decade of experience, the newly released JIRA Software combines JIRA’s historically popular workflow mapping and issue tracking with several agile development capabilities.

These new capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a rich set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a Web-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Development panel
    Development panel
  • JIRA - Release hub
    Release hub
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

2,469 Reviews of JIRA

 

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Software Advice Reviews (248)
More Reviews (2,221)

Showing 1-20 of 248

Gargi Singh from Nyu
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Project Management made easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You would love the interface this software offers. It is so easy to use , maintain and manage issue tracking in a project was never simpler.

Cons

Sometimes it could get over complicated due to the rich feature set. But that being said, it is still worth the effort.

Review Source
 
 

Thakshika from University of jafna
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

PROJECT MANAGEMENT SOFTWARE YOU CAN TRY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

task tracking and performance tracking is very easy with this software. We can define our own workflow and manage them. Dashboard management is also very easy and you can have several dashboard at a time.

Cons

Mobile version is not good at all very hard to use this mobile version they should consider this fact.

Review Source
 
 

Dipesh from Northern Illinois University
Specialty: Financial Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Best tool to manage your product issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

JIRA can be customized to a extent of user requirement. You can create dashboards in this tool, as well as you can manage your project. The best part is comprehensive features to log an issue. You can also add attachments to the defect logged.

Cons

This tool needs better UI. There are lots of dropdowns and selections for each entity you log into the tool. JIRA is also missing the tight integration with other tools. The latest version of JIRA has performance issues.

Review Source
 
 

Stacy from Health and Housing
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Powerful Project Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the number of customizable fields and the advanced reporting options are fantastic. The mobile features are also a big plus.

Cons

It does get a little pricey for larger companies with the self-hosted plans as the cost increases with the number of users.

Review Source
 
 

Anisha from Accenture
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Popular project management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

JIRA has this feature where companies can select additional plug-in(functionality) and pay accordingly which is cool.

Pros

Work-flow configuration is made easy.
If you have their cloud service, it is easy to run.
It is powerful, flexible and easy to use with good customization.
easy to separate projects.

Cons

Takes forever to load pages-app is super slow.
Over-complicated and less user-friendly.
Although project and work items can be tracked separately, the switch between boards in JIRA Agile is in a way that one often falls out of context.

Review Source
 
 

Manish from HCL
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Jira - defect tracking tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1) Easy to use and configure
2) provide varied features which help team
3) Helps in team collaboration

Cons

1) Sometimes having large number of features leads to confusion for team member, who is looking for a specific functionality
2) Should be available for all the major locals
3) There is still room for better interface which is more user friendly

Review Source
 
 

Sachin from Wayfair
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Project management made a lot easier than expected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The amount of project completed and how well can it be tracked can be seen here in real time. Which team member is working on what and is how far into it's completion can be a beauty to watch on here.

Cons

It can be a little difficult to set it up at first, but the more time you spend with it, the better it gets for handling. not exactly a con, one can say.

Review Source
 
 

Ritchea from Software Industry
Specialty: Architecture
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Best Tool for task Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please provide a community open source edition.

Pros

Real easy custom filters to using Query Language.
Best tool for manage your task and give you option to view your logs
You can give status and estimate to your task
Easy integration with build tools

Cons

Not very secure, two way authentication needed as some task have sensitive information.
it is expensive for team

Review Source
 
 

Corinne from Level Office
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Helpful if Used Correctly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Jira is a great way to keep up to date on tickets that are open and need attention. I used Jira on a daily basis. It is great to know what the status is of any issue thats been created in Jira. It is also nice to be able to add viewers to the ticket in case additional eyes need to be on the issue.

Cons

Sometimes it is necessary to continue to comment on the Jira ticket to bump the issue back to the top of the list. It is slightly redundant that they send email every time you respond to the ticket as well.

Review Source
 
 

Kyle from Automotive
Specialty: Software / Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Great Tool for Managing Flow of Work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I used this tool for managing communication and project flow for the onboarding of a joint venture software. The software was very detailed and had great tracking of status, ownership, and management of process. Reporting was stellar.

Cons

The challenge with the product was more so the team that was managing it than the software itself. Our side of the venture didn't control access, so we got locked out from making changes and updating things as many as we would have liked.

Review Source
 
 

Brian from Keller
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

An absolute must have for management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It allows me to track my team, get regular updates and stay informed on the day to day of my employees.

Cons

The software could probably use a facelift. It also isn't the quickest to figure out. Overall it is excellent for the value.

Review Source
 
 

Gina from Sporting Goods
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easiest type of software I've ever used of it's type, easy to learn and teach to a large team all at once.

Cons

I've had limited experience with the product do far but I haven't personally found many issues thus far.

Review Source
 
 

JC from FloSports
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great for escalating and bugs to appropriate team members

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great for implanting a system of hierarchy throughout a team for assigning engineering tickets and other assignments.

Cons

Creating a ticket can sometimes be confusing and it's hard to assign to the correct people sometimes.

Review Source
 
 

Aparanji from Igs
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Jira is very good tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this tool

Pros

Good for project management,good for test case management,Good for Automation tracking,Boards are great

Cons

Nothing as such it gives great features to customize as per our needs and also makes it very user friendly

Review Source
 
 

Dani from Education
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Great software, could just use some updates.

Pros

It’s a great collaborative software. We used it in our process to create software with an agile methodology. The basic functions were pretty easy to use and each member of our team knew specifically what to do.

Cons

I would have liked to have assigned subtasks to users. The backend can get a bit complex for a first time user without training. It wasn’t always intuitive.. even when we were trying to purchase more users.

Review Source
 
 

Donald from Rialto
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Useful For Tast Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Many of our department head directors use Jira for task management among their teams. It has been massively useful for keeping everyone on track and accountable.

Cons

The software is not very intuitive to use. It seems a bit cluttered and not well laidd out. An improvement here would be nice.

Review Source
 
 

Daniel from draftingdan
Specialty: IT Services
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Track the Task

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Properly used in combination with the Confluence app, a good email, and a video conferencing service this will allow you to run a remote team of developers and designers with all the tools.

Pros

This is great for tracking tasks. Tasks can be related to each other and part of a bigger project. You can see the history of who has commented on the task and been assigned to the task. You can watch tasks that are assigned to others. It keeps the entire task history in one place.

Cons

Don't break the tasks down to small or it will be difficult to use the program. Any files that will be needed for multiple tasks on a project need to be either added to every task, or put into a single task that is marked as holding the files. If the project gets too large, files linked to just one task can get lost.

Review Source
 
 

Samuel from Bilden Group, LLC
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great for time tracking!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

JIRA is very customizable and works very well for software development organizations. Tickets are easy to create and custom workflows can be created to manage the flow of tickets in the system.

Cons

Add-ons are nice but can be add to the bottom line. Technical knowledge and expertise is required to manage most features of the system.

Review Source
 
 

Dealdiane from NetPotential
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A very good issue tracking system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

A very good issue tracking system especially when used together with Altlassian's suite of products. We chose this product since cost-wise, it's one of the most attractive option (we're a small team) and we love it's ease-of-use as well.

Cons

Lacking some of the integrations that github has. Workflows are a bit of a hit and miss but that I guess is just how we setup the project.

Review Source
 
 

Lynn from Excel Software Services, Inc.
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good project managment addon if you use BitBucket

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to tie tasks to issues in BitBucket repositories. It was very easy to set up and start using. The email notifications and ability to invite clients for collaboration was a feature not found in our other project manager.

Cons

If you need the ability to customize or integrate directly, this is not the software for you. While we loved the user interface and features of Jira, we ended up moving to another platform (now also owned by Atlassian) because we couldn't get it integrated successfully with our custom billing and time software.

Review Source
 
 
 
Showing 1-20 of 2,221

Joel from EVERFI
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

using JIRA is the best way to keep my product team on the same page with my customer success team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. JIRA has a simple learning curve so it's easy to learn how to use and really easy to train others on how to use it as well.

Cons

It's hard to search for past tickets in JIRA. Once completed tickets start to build up, you start to see duplicates because it's hard to search for past work.

Review Source: Capterra
 

Uday from Calsoft
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Best tool for Project Management and Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless bug and defect tracking
Intuitive user interface
Powerful filtering and search
Project overview with various graphs,charts and dashboards

Cons

It gets complicated as team size grows
Hard to setup and configure
Not suitable for agile projects
Sometime slow and not responsive

Review Source: Capterra
 


June 2018

June 2018

It's very much built for and great for engineers. It's not super great for other teams.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's helpful to see conversations and track bugs/tasks/feature improvements/etc. all in one place. I depend on the email updates quite a bit to stay on top of things.

Cons

The UI is really bad. It's not a simple interface and there are times (like kanban boards) where things can't easily be organized. There needs to be an archive feature for kanban boards so that finished tasks don't sit in a resolved column forever.

Review Source: Capterra
 

Dominic Vikram from Gigster
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

JIRA is what everyone uses but few know how to use well

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I do really love project management software and the interface improvements help make JIRA easier to use.

Cons

Still I can't ever really figure out how to use JIRA effectively so I remain a passive user rather than an administrator of it.

Review Source: Capterra
 

Aritra from GO-JEK Tech
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Feature packed product management tool to stay on top of your tasks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has helped me a lot in organizing projects in the way I want and assign tasks to my team members and keep proper track of who is doing what and in how much time.

Pros

I have been using JIRA for several years now and must say that I love all the powerful features that let me control and easily visualize how my team is working on different tasks. It is really easy to break down projects into atomic tasks and assign them properly. It provides me with almost everything I need to manage my projects - that can be small personal projets or large projects in my organization.

Cons

It can take some time and effort for someone new to JIRA to understand and learn it. The pricing is also a bit on the higher side. I won't say these are deal breakers in any way, but something that slightly bothers me. Otherwise, must say it is a fantastic product.

Review Source: Capterra
 

Lisa from National Organization for Rare Disorders
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Strong Platform for the IT Ticketing and Project Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have the ability to log in a work ticket for tech issues. Our IT department is able to track solutions while communicating to the project issuer of their progress. Team leaders use it for quarterly reports for Sr Management.

Pros

This is a basic yet solid application for project management. It can be customize-able, and has the ability to show great project/user results for data-driven reports. Very useful for tech-driven teams.

Cons

Very simple user interface. Doesn't have too much flair, bells and whistles like other fancy pay for project management programs.

Review Source: Capterra
 

Hans-Eric from SKILLSdox Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

A great task managing solution for software dev teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Probably the best solution on the market to manage agile team work flows.

Pros

It is a great solution for managing agile project tasks. It is highly customizable, and can be configured to work with any agile teams work flow. Has great support with the rest of the Atlassian software products, such as bitbucket, and confluence.

Cons

Has a large learning curve. It takes time to learn how the software works and how to manage work flow properly.

Review Source: Capterra
 


June 2018

June 2018

Awesome ticketing system that has great customizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manage workload, track time spent, push through sprints and keep team up to date extremely easily.

Pros

Easy to learn and manage. Integrates with LDAP for authentication and permissions are very granular. The customizations are limitless.

Cons

Customizations generally require an add-on. Although the original product is relatively cheap, adding on all of the necessary add-ons can increase costs, especially those that were not expected/budgeted for.

Review Source: Capterra
 

Martin from TMW Systems

June 2018

June 2018

Developers love this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think the ease of use and overall interface. Developers like it a lot and it has changed the way they collaborate.

Cons

Cost can become a factor. Probably the higher cost is not deal breaker since it's very useful to developers.

Review Source: Capterra
 

Ryan from BookingBug
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

JIRA is the industry standard development management system, streamlining process in all projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlining the development process and saving serious time while working on complex projects involving many different departments and interests. JIRA is a one-stop tool for optimization of the development process and will immediately be felt across any business taking advantage of the platform.

Pros

The ticket management system is easy to use, intuitive, and logical. The Epic / Story / Ticket format allows for easy management of different tasks in projects, and allows project managers and developers to interface seamlessly and easily. JIRA has many pre-built templates for projects and includes functionality for building ticket templates of your own, further optimizing a time-consuming process. The editing and tagging of different tickets allows for incredible amounts of accountability when working, especially between different departments.

Cons

The JIRA interface can be bland, though it is functional. While JIRA does have many capabilities that go beyond basic ticket management, without a full hands-on tutorial it can be very difficult to find extra features and take advantage of them. While JIRA is versatile and can integrate with many platforms, there are some issues with those integrations and troubleshooting them can become quite cumbersome. Our business used Aha! and stopped with the project management program due to issues with our JIRA, as an example.

Review Source: Capterra
 

Victor from Bemobi
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

It is the compass to guide the teams on the execution of their tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The teams are all aligned and uo-to-date to all the tasks running throught the company

Pros

It is the base of our tasks organization. Every team has its own dashboard, and it gives us a full visual-real time statuses of all the issues we have open.
Seriously, I don't see ourselves working without this tool anymore.

Cons

The system and dashboards could be not too freindly for a begineer. It lacks a 'welcome tour' to help new folks get used to it.
Sometimes I don't receive a notification of an issue I'm tagged in. Seems to be a bug or malfunction.

Review Source: Capterra
 


June 2018

June 2018

I have used Jira both as part of a team of developers and also as a Project Manager managing a team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jira helped us to more easily manage multiple teams of software developers and gather feedback from end users for several large applications that we were developing which were at various stages of completion and usability. We were able to use our available resources in a much more optimal and seamless manner, which helped us to complete projects and resolve issues more quickly, easily track the status of specific tasks across multiple projects/teams and monitor productivity at various levels. Ultimately, this allowed us to both reduce development costs and complete our projects more quickly which in-turn increased our business revenue.

Pros

Jira is a very powerful tool for managing teams of software developers working on one, or even multiple projects simultaneously. It is very robust and feature-rich, with features such as setting up/managing individual tasks, coordinating development efforts across tasks/developers to maximize team productivity, managing/tracking issues & bugs, gathering feedback from non-technical users via Jira user stories and managing project backlogs. There in also embedded support for Scrum & Kanban boards, although I haven't personally worked with those features. The custom workflows allow users to setup and manage their projects & teams according to the needs of their business and their preferred software development framework and management style. Jira is a very comprehensive, all-in-one tool for managing smaller teams of only a few people, all the way up to very large teams of 100+ stakeholders.

Cons

Given the robust features and functions that Jira supports, there's a lot of depth and breadth to the software, so it can be somewhat complex and confusing to newer users, especially those who haven't worked much with project management tools previously. For project managers who are leading multiple teams simultaneously, things can get a bit overwhelming because the email notifications and project alerts can quickly start to become excessive, and there's no way to consolidate notifications across projects/teams.

Review Source: Capterra
 


June 2018

June 2018

Great for using in Scrum and agile projects. Ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

with JIRA ticketing and project managing can be super easy and manageable. Its great for using on SCRUM/AGILE projects or for just general ticketing issue requests for your company.

Cons

The system can be a very confusing sometimes, especially for anyone who has never used the tool, but once you get the hang of it. You will start seeing the benefit.

Review Source: Capterra
 

Vilma from Cueva Social
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Just excellent for working with teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have use Jira for mantains my projects organized, especially when I worke with groups of persons who needs to generated the feeling of being a team.

Pros

Jira is a complete software, it's really useful for communicating with all the members of your team. Also, this program, keeps tracking the team progress and maintains all the organization you need.

Cons

I have some issues with the functionality of the features. Sometimes I feel like they are too similars and I don't know which one is the right one for using.

Review Source: Capterra
 

Patrick from Les Idées De Fous Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very versatile and customizable issue tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it to track the progress and issues on all of our projects.

Pros

What really sold us to using Jira is the possibility to completely customize the issue workflows and screens, based on the issue type. There is also a huge amount of plugins which can be installed, and Jira can be easily integrated with Atlassian's other products (Confluence and Bitbucket).

Cons

So far, we've found very well-made plugins that satisfy some features which are not in the vanilla version of Jira. Event with a few plugins, the platform is very stable. There are only two minor things which are still missing for me personally :
- Archive past projets (without deleting them)
- Some way to easily and quickly visualize my ToDos. A dashboard widget would be great, but right now I'm using a few complex search rules. I'm quite picky for these kind of things...

Review Source: Capterra
 


June 2018

June 2018

I use JIRA at my job to get tickets assigned to me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is easy to see the tickets that are assignment to me on my dashboard. They show up on the side when I log in/

Cons

I do not like that JIRA recently switched over to a new platform. There are a lot of tools to use, but It takes a while to learn them all.

Review Source: Capterra
 


June 2018

June 2018

Make the development process easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Jira to manage our software development process.

Pros

The canban board is very convenient. Customization options is very useful and the customization process itself is easy.

Cons

Requires some training in order to use the software effectively. There are so many features, which can be overwhelming especially if you do not use half of them.

Review Source: Capterra
 

Yaruby from CONSIS (Consultoria de Sistemas)

June 2018

June 2018

It allows the organization of activities in a dynamic way, it also facilitates the estimation of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greater organization in the planning of activities and approximation in the execution times of the development of each of them, together with the application of the agile methodologies implemented for the development of the project.

Pros

The dynamic structure to organize the activities and the income of the estimation of the execution times of each task, since it facilitates the application of agile methodologies in software development projects.
Jira also allows the inclusion of those responsible for the development of each activity, in addition to notifying the person in charge of supervising it, facilitating an early detection of impediments and / or progress during the course of the tasks that are carried out.
Also, the integration of Git provides valuable help when verifying changes in the development of the source code. It also has the possibility of sharing information through files of different length (.txt, .pdf, word, .mp4, among others) in order to provide greater ease of understanding to the person responsible for carrying out the informed task.
In addition, this tool offers precise search filters, saving time in the handling of the interface to focus on what the user wants to obtain.

Cons

1- The synchronization time of Git with Jira slows down with some internet connections, limiting the use of the benefits of this tool in some users.
2- The user has a lot of freedom to make changes in all the modules of the tasks. Although notification of the change should be a hierarchy of charges to perform them.

Review Source: Capterra
 


June 2018

June 2018

Great project bug tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ticket software for tracking bugs. We are a SaaS company that needs to make sure bugs don't get lost in the mix and Jira helps us stay on top of everything in support.

Cons

User interface is kind of confusing until you work with it for a bit. Coming in and not knowing how to track tickets can be weird. But otherwise it's pretty intuitive.

Review Source: Capterra
 

John from Avigilon
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

We use this to track resolution of our open engineering issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good organization of data, plus good security

Pros

It allows us to track resolution of open engineering issues and can be assigned to different projects and groups. Allows access to only the right group of people.

Cons

It does take a while to fully learn how to use and navigate a Jira system and needs someone to administrate it.

Review Source: Capterra