JIRA is an issue and project tracking tool designed for software development teams of all sizes, across all industries. JIRA combines workflow mapping and issue tracking with several Agile development capabilities.

These capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at various stages of the development life cycle. JIRA integrates with developer tools, and teams can utilize various APIs as well as marketplace add-ons to configure the solution for their needs.

JIRA is available as a cloud-based or on-premise solution and is compatible with multiple operating systems. It also offers a mobile app.

Pricing is per user, per month. Support is available through an online support portal, online documentation and tutorial videos.



4,612 Reviews of JIRA

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 4,612 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

December 2018

Lots of features, not intuitive at all

Pros

Seems pretty customizable, and covers many bases. Works very quickly. Lots of capability and efficiencies. Can batch update . . . anything . . . about issues. Great filtering.

Cons

Its an acquired taste, mainly because you have to spend a lot of time with it to get used to where all of the options are. Its not very intuitive. I have to say, I've used it for awhile and its so non-intuitive that I'm still confused at what I'm looking at sometimes. But when it works for you, it really works. Just need to memorize all the odd locations for things.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Highly configurable and powerful product management tool

Many of our developers where already familiar with JIRA and especially likes its integration with GitHub. There was a relatively short learning curve for them

Pros

JIRA allowed us to adapt the system to mirror our internal agile dev procress

Cons

It's easy to get lost in the system and navigate to pages/places that aren't useful and it's difficult to get back to where you started.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Jira

Organization was nice to have everything in one place.

Pros

I liked that we were able to navigate and find what we were looking for.

Cons

As an outside I don't think it would be easy to navigate without someone walking you through.

December 2018

Vaibhav from WSP

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Jira Review

The experience was good and it helped a lot to segment projects segment projects, track issues. It is also a important tool for projects using Agile methodology.

Pros

It is a very useful tool for a team following an agile methodology
Automate processes with Jira’s robust set of APIs
It has filters which can be created using its Jira Query Language (JQL)
It can be integrated with Developer tools for end to end tracebility.
It can be used by QAs and Developers.

Cons

1.When a form is embeded outside of JIRA that would upon submitting, create a new JIRA task.
That task when used for submitting a ticket then once the ticket is closed there is no automatic way to inform requester about its resolution.

2. Sometimes small window gets opened if we click on Jira window by mistake sometimes and this is a irritating.

3. There is a 10mb attachment limitation.

December 2018

Jennifer from The University of the Arts

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

5 of 5

December 2018

JIRA is right for the right team and project

Pros

JIRA is a robust piece of project management and web development software. Harnessed correctly it and ALL of its features can be a huge asset to any team or project.

Cons

JIRA needs it's own expert to use and modify. It is too robust for some users and can be confusing.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

JIRA

Pros

It was nice for our company to switch to JIRA to track our projects.

Cons

It can be somewhat difficult to get started.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Best for Scrum projects

Our developers love Jira so I am happy as a purchasing manager

Pros

That we were able to link our Agile scrum alwith our project management and this helped manage some complex projects we have had over the last few months

Cons

They should create some easier dashboards

December 2018

Ryan from Northwest UAV

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Got issues? Get JIRA!

Pros

It's so simple and incredibly powerful. Full-out admiring is likely a full-time job, but once your workforce starts using it, they'll be clamoring for it's utility with reporting and managing the lifecycles of other issues.

Cons

The learning curve to be a basic user is as simple as your admin built it. This is important to remember. If your customers are having difficulty using it, you need to own that shortcoming and fix it. No matter how stubborn and personally attached the creator is.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

A tool Everyone is using but that is not for Everyone

I never got to work with it the way I wanted. I found it hard to maintain and painful to setup. I would not recommend it, but I know it is very famous amount Video Game Studios, making it accessible, in a way.

Pros

Jira has a very large community of users and is very famous among many Video Game Studios. It offers a lot of options and a very good support.
It offers a very good deal for very small Studios.

Cons

The licenses are very expensive if you need more than 10 users, there is no "in between", and it makes it a powerful but very expensive tool. On top of that, it's not "hand on", and even if it offers a lot of options, getting it to work for/with you takes time and patience.

December 2018

Chase from 365 Sport

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Straight Forward and Effective

Pros

We use this site at work to catalog our tickets for technical and dev support. The interface is incredibly useful to describe a problem in detail and for a support technician to weed out what's really needing to be fixed.

Cons

Nothing really negative to add. I think it's UI is pretty intuitive.

December 2018

Alexandra from Elovation Design

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Not as great as I would like

Not good enough for what I need it to do. There are some UX issues I have with the overall process flow and it seems more difficult than it needs to be to find anything.

Pros

Its nice that you can identify something as a bug and assign it to people as well as break it down into sprints. Being on a software team the layout is super useful for what we do, and that way we always know what still needs to be done to push something to production.

Cons

It's actually really difficult to find things once they are created. I had created a couple of stories which were each assigned numbers and when I tried to go back and find those stories later they didn't show up on the board. As you move through sprints, things get backed logged and it can be difficult to keep track of where things are at.

December 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great tool for softwaredevelopment and testing

Pros

Easy to use bugtracking, featurerequests, teamcollaboration, feedback,... Click and drop attachments, export requirementslists to excel, easy use of tags and filtering are just some of the many great features.

Cons

It would be helpful to be able to manage tags to standardize used terminology.

December 2018

Kavita from Amobee

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The ease and simplicity

Pros

Easy to use, we just email and it goes where it needs to. Assigned to the right person.

Cons

Nothing that I have come across. Seems as it works well.

December 2018

Matt from Instructure

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Excellent even for Customer Success

Pros

I use JIRA for issue tracking as well as a way to have other departments reach out with requests for my team. I enjoy working with JIRA due to the flexibility of the tool and host of features. Working within dashboards to create a queue for my team's request from other departments has been a game changer.

Cons

JIRA can sometimes be so flexible that it becomes cryptic. My team is one of the less technical users in JIRA, so other teams (like engineering and technical support) who live and die by JIRA often develop processes that become tribal knowledge. The training I have received on JIRA has been minimal which may also help make the experience better in the future as I learn more about the available options.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

The best AGILE pm tool

We are managing all projects on Jira where also we use other atlassian tools like confluence etc.

Pros

Focus of this tool on agile execution is really great, there are lot of functionalities that enable advanced monitoring of software development process, specific tasks. If you need advanced analytic you can find it very easily and extracr all details about your software process.

Cons

This is one of the rare tools that are from my point of view perfect.

December 2018

Marta from Legal Education

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Complicated

Not my favorite

Pros

Nice to be able to manage multiple projects on one board

Cons

Difficult to use at times, board becomes overwhelming

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

December 2018

Complex but useful

Pros

JIRA gave our team the ability to effectively manage software bugs and customer reported bugs from identification to fix.

Cons

It was fairly complex. I am sure there are more elegant solutions out there that allow growing customer success teams to more easily onboard users.

December 2018

angela from Ticket Monster

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

JIRA review

Pros

JIRA is ideal for managing software development. Easy to use with tons of helpful tools for your team.

Cons

I have no negative comments about JIRA.

December 2018

Kent from Jixiti

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

A developers perspective of Jira

I have enjoyed using Jira at work. It helps keep our team on the same page and gives insight into what everyone else is doing. My opinion is that they have hit the mark in a big way and they just have some cleanup/maintenance issues to take care of.

Pros

1) Jira is performing well in the industry which results in lots of people integrating with them. The most impactful for us was the integration done with Zenddesk our ticketing system. Our support engineers are able tie Zenddesk tickets to our Jira issues and when issues are updated, so is the Zenddesk ticket. Very Cool!

2) Notifications were very well done in Jira. There is an in-app notification system (A bell in the bottom corner) but they can also be sent via email. They also are very smart about sending you only updates that involve you so that you are not notified too much.

3) Smart task ordering and prioritizing that work well in a development environment.

Cons

Most of the cons that I noticed are rather nit-picky however I believe there is room for lots of improvement.
1) Give for example the sprint page. There is a little star in the upper right corner. If I hover over the star I get a description that says 'Star'. That is not a great description of what that button will do for me. Users are dumb and won't figure things like that out on their own.

2) I think the UI is a tiny bit clunky. I see lots of wasted space here and there. Often times there are things that do not seem that important that seem to take up a lot of space. Also I'm not a big fan of huge collapsable side menus.

3) The many features that are offered in Jira make for a steep learning curve.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

JIRA - Manage Product Development Easily

We use JIRA to manage our product development to track bugs and validate issues to escalate to our engineers. It makes our processes effective and efficient and our bosses can check to see the stage we are in without having to send out a long email chain.

Pros

Agile product management is beneficial to track product development and bug tracking. Nice interface and easy to use once you explore, or get shown how it works. Pricing is fair for lots of users.

Cons

If you aren't familiar with SCRUM and Agile then this product will be very confusing.