JIRA Software


 

JIRA Software is an issue and project tracking tool designed for software development teams of all size, across all industries. Backed by over a decade of experience, the newly released JIRA Software combines JIRA’s historically popular workflow mapping and issue tracking with several agile development capabilities.

These new capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a rich set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a Web-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Development panel
    Development panel
  • JIRA - Release hub
    Release hub
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

1,247 Reviews of JIRA

 

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Software Advice Reviews (149)
More Reviews (1,098)

Showing 1-20 of 149

Shahram from Hamsoo IT Consultants
Specialty: Management Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

JIRA is a winner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We' are using Atlassian JIRA ver 4.x
No other Agile tool stands out. It's a decent issue tracking tool.
Project's teams are more effecient wirh jira.

Pros

All in one!
JIRA is an excellent platform for managing Projects, Issues Bugs.
User friendly and easy to use.

Cons

1-Hard to setup...
2-Too many features.
JIRA is simply too overwhelming for some teams, providing a vast array of features that are not required.

 
 

David from ICU Medical
Specialty: Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Excellent defect and bug tracking software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software offers great dashboards, clear status, and metrics. It makes logging a bug or defect very easy, and it is highly customizable to allow you to capture the data that you need.

Cons

There is not much negative about this software. It would be nice to have some additional dashboarding and metrics functions that would be nice for aggregating data across multiple projects. Today, it is mostly project focused.

 
 

Jaime from Inode Technology
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Jira rocks!

Pros

Must if you are in Software Development! The ease of use of it is unparallel. Software is great and support is awesome!

 
 

Eve from Northwell
Specialty: Research & Development
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Terrible JIRA Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

The customer support does not actually provide support. They do not determine the cause of issues and instead just close tickets. There is no way to call to troubleshoot.

 
 

Igor from SteelKiwi Inc.
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great functional software but might be pretty intimidating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't imagine myself using something other than Jira for issue tracking at this point. However, if you are new to it, don't expect to be proficient with it in a day or even a week. However, it is well worth learning how to use Jira efficiently.

Pros

Jira offers a full package required for team collaboration. All the features are easily installed, so you can have a task manager, chat, wiki, code repository, etc. set up all at once. I have also not encountered any major bugs during my 4 year usage of the software.

Cons

Setting Jira up will most probably require a dedicated administrator services. Configuring this juggernaut is no laughing matter and some of my colleagues have had a very long adaptation period to its workflow.

 
 

Daniela from Jellyvision
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

With the right administrators, a great tool for cross functional project management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excellent for implementation tasks that require multiple teams. Essential as a"checklist" to ensure everything gets done every time.

Cons

Not intuitive at all. Difficult to learn. Requires process memorization for even simple tasks. Without administrators facilitating the use of different features, it would be hard to use.

 
 

Madhu from TruRatePro
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I have used this while working for a startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good to use all the tools for an organization are in one place

Pros

This is very affordable and start up friendly. Most parts it is easy to use. Also, you can get all the required tools in one place for enterprise.

Cons

Very difficult to understand some of the configurations. We had really hard time user level access for different projects that we had.

 
 

Karthic from MITRA Biotech
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Jira: Top Draw Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Excellent and simple UI
2. Less learning curve
3. Efficient tool to track bugs
4. Various functionalities to support Agile and Waterfall method.

Cons

There is not much in terms of cons for this tool but for a few. The tool is focussed on IT industry while in my purview it can extend to other industries.

 
 

Sarah from Jokes4Miles
Specialty: Marketing Dept
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great for IT, less okay for admin or other tasks but still usable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-Creating and tracking issues is easy. Having an assignee and a reporter feature is incredibly helpful.
-There's a bit of a learning curve, but once you get used to it, it's pretty easy to use day-to-day.
-Slack integration for issues
-Ability to watch an issue you're not assigned to
-Many different ways to set up workflows depending on project needs

Cons

-There's a lot of information when you first get started. It can be difficult to learn, and the guides are quite dry and hard to navigate.

 
 

Amit from Damco Solutions Pvt Ltd
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Ultimate tool for Managing team and progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am recommending peoples who are looking for project management tool.

Pros

Jira is very good tool for a small and big organization. It help us to manage your task and time very well. Project management is very much useful to make a project success. Task tracking and progress is one of the best feature of JIRA. You can track task effort and velocity of project and resource.

Cons

The look is a little outdated, but this is something you quickly get over when you notice the great capabilities.

 
 

Christian from Pandora
Specialty: Advertising & PR
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Dated look, but still working well

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Searching capabilities on this system are robust. We use this to upload just about everything, so there is a ton of files in the system, but you can easily find what you are looking for by category and keywords.

Cons

The look is a little outdated, but this is something you quickly get over when you notice the great capabilities. It takes a second to get used to it, but a great system once you learn the in's and out's.

 
 

Bonnie from B Noble Consulting
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great product, enables strong collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Quick linkage of similar issues, great separation of projects making it easy to assign people to teams/permission work, easy integration with Jira Service Desk and Confluence for Knowledge Base creation

Cons

The written documentation is well done and the product demos are strong. Difficult to engage in human conversation to work through issues. Preference seems to be only for emails

 
 

Luiz from Unicorp Informatica Industrial Ltda
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Everything in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very flexible with good support and lots of documents and training materials, I strongly reccommend.

Pros

Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.

Cons

The prices are not customized, so after 10 users you need to buy 25 even if you only need 15 users, and if you need more than 25 the next step is 50 so you can get trouble if your team does not grow so fast.

 
 

Parvez from SGC Services Pvt Ltd
Specialty: Accounting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Great team management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

you can still benefit from the agile features that JIRA offers. Card view in particular is a great interface whether you're organizing tasks, or trying to grasp the big picture.

Cons

Managing individual permissions is a nuisance that can be avoided with role based security. JIRA falls short by not allowing admins the option to set this up.

 
 

Gyula from Indusol
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Task and bug tracking made easy with Atlassian JIRA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, can be used to achive a lot of tasks.

Pros

Well built software for all your bug/issue tracking. Can be used for PM purposes in case of lots of reaccuring tasks. Customizable with plugins and extensions. Also you can build your own plugins.

Cons

The best plugins are pricey. The system is priced on the number of active users, so it can be expensive. The system realy shines with Crowd and Confluence, but they are also priced on the number of active users.

 
 

Kelly from Rosetta Stone
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

JIRA review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I utilize this tool to report and track any IT related tickets. It has helped our organization create more efficient processes.

 
 

Rick from Daxko
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Does everything we need but can be slightly complex for administrators if customized heavily

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you have a simple project with limited workflow needs, Jira is probably too much of a tool for you. It does have out of the box settings that are simple, but we do not use those default settings so I cannot speak to how easy those are to use.

Pros

The tool provides powerful Query capabilities so that I am always able to find what I need. Everything in the system is customizable (some thing simpler than others) and this is perfect for making sure you are not backed into a corner, but can also make it complex to administer if you only do admin tasks every few months.

Cons

Once you have it setup, you rarely need to return to the administrative tasks, but when you do, you often have to relearn how things are configured. It's not a huge deal, but complexity naturally increases with flexibility.

 
 

Jeff from M+W U.S., Inc.
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent Functionality and Incredible Task Tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excellent functionality, no issues or hiccups when entering or searching information. Features work every time. Tracking issues and tasks is easy and record keeping is simple.

Cons

Every update to a task generates a new email notification, which can fill inboxes quickly. Ideally a single email with a summary of changes by a single user would be received instead.

 
 

Davinder from Damco
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Nice to track task & resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like this product

Pros

This is very user friendly product. The work flow management is great. The design, look and feel is also really nice. Navigation is good. Management on the boards is quite slick!. Custom define workflow.

Cons

Hard to find a down side for this product but only the point on which I face the difficulty is report chart.

 
 

Paul from MW Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Useful Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it's been a great tool

Pros

Keep track of all items related to a project. I don't have very much else to say. So I will just fill this in.

Cons

Searching can be at times a bit difficult. I don't have very much else to say. So I will just fill this in.

 
 
 
Showing 1-20 of 1,098

George from Lambda Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Software development classics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Atlassian Jira is go to tracker for software development companies that reached certain scale. Looks like Atlassian is updating all their products so you can expect it to get more modern experience.

Pros

Incredibly configurable, a lot of people already familiar with it

Source: GetApp
 

Mikka from Stash Invest
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best out there doesn't necessarily means the best?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Jira for bug tracking and project management for over a year. Based on other solutions out in the market this is definitely the best offered at the moment, however there is still room for improvement.

Pros

The two main pros are:
- Customizable: can create / remove any fields
- Integration: can integrate with most popular systems such as Salesforce, Trello, Github, etc.

Cons

Sometimes can get quite cumbersome, if you're not used to the tool, or are tech savvy it may be hard to use filters and reporting.

Advice to Others

Overall, the pros outweigh the cons, just take into consideration a learning curve when first implementing.

Source: GetApp
 

Bruce from New Zealand Post Group
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

JIRA best cross functional change & issue management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

JIRA have come a long way in the last handful of years by increasing their product offering with Agile Project & Kanban management features. It's an easy to use incident and bug management tool that my business use extensively. I'm a strong advocate of JIRA. We use Mantis currently for project bug tracking & management but I find mantis less friendly and views are not as good as JIRA. JIRA's reports is a winner also.

Pros

More than just a bug and incident management tool which provides more benefits in one place.

Cons

The only con is the older version currently in use by my business is outdated.

Advice to Others

I have recommended to my businesses management to upgrade to the new Agile capable version of JIRA and suggested that once it's fully adopted to consider moving project defect management away from Mantis.

Source: GetApp
 

Abhijeet from Vodafone India Services Pvt. Ltd.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Awesome for agile methodology !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are using it for daily basis in our organization!
User friendly
More efficient
Must needed for Scrum and task assignment

Cons

Retrospective and reports are not that much good as compare to other features.
I would suggest if we can overcome on this it will be powerful tool :)

Source: GetApp
 

Joe from Tenderfield Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Ease of use and it works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to micro-manage my dev team within a sprint time frame.
The team is communicating well within the organization and we can access the Jira board anywhere anytime.

Pros

simple and clear
works on all smart devices

Cons

Cheap if you have a team of 10 but once you go over 10+ the price will kick in.

Advice to Others

Try it out and set up on your server.

Source: GetApp
 


August 2017

August 2017

Great for Software Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent for managing tickets, backlog, sprints, version releases. Easy to use with permission controls for all users. Allows delegating of tasks and responsibilities.

Pros

Straightforward, built for software development.

Cons

New UI is quite the change, not as intuitive as the old one.

Advice to Others

JIRA is the best for managing product development and issues.

Source: GetApp
 

Maria from OAM

August 2017

August 2017

Experience as a business user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

As a business user, it is easy for me to keep track of the tickets I issued, as well as keeping up to date with the status or progress.

Cons

I don't have anything to complain about, except perhaps the pricing is a little bit steep I heard from my colleagues.

Source: GetApp
 

Jelena from Orioly Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Once it is set up right, it is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jira is made for managing develeper teams, IT companies. In our startup, we use it differently in the IT department and in our marketing department to manage, monitor and control each team mate work load.

Cons

As far as I know, you need an IT person to set it up. So it is really useful if that person administering and setting up Jira 1) knows what you want from it (ideally the decision maker in the company understands how Jira works) and 2) knows how to make it happen in Jira.
That's the most difficult part, setting Jira up.

Source: GetApp
 

Stephen from IT Dynamics (Pty) Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Jira Software - Task Management Deluxe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Needs development and thorough training to be used properly. Once it is set up and being used, it is magic for managing all your tasks.
It has a full list of features and add-ons, but it can be confusing because it can be made to seem all things to all men.

Pros

Web-based, Kanban Board

Cons

Requires a developer to set up properly

Advice to Others

Make sure you liaise with a consultant and get proper training on how to use this product. Properly implemented, it will revolutionise your bus9iness!

Source: GetApp
 

Michael from Spark New Zealand
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

Perfect for agile teams, can print tickets for physical boards

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Almost limitless customization options, I've seen different project managers organise a team's workflow in numerous totally different ways.

Really good integrations with other Atlassian software products.

Supplements a physical board very well, including the option to print cards at an ideal size for real-world usage.

Cons

Limitless customization is a double-edged sword. As a user, not administrator of JIRA I am often stuck when attempting to do anything but the simplest task. Depending on the competence of the Project Manager with JIRA, this can be a big or very small issue.

It would be good if JIRA could integrate more smoothly with non Atlassian software. While I understand the business reasons for making things difficult with say, GitHub and Slack integrations, it doesn't improve my feelings towards the product as a user.

Source: GetApp
 

Peter Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great overall team management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a long term JIRA user, I have been able to use many of the different features to the benefit of our team. I have changed roles now and no longer directly manage a team but am seriously considering how I can use it for my own purposes.

Pros

Speed, reliability and customisation ability

Cons

Very few cons. I was very happy with the product and used it for 10 plus years through to 2017

Advice to Others

Technical ability of all stakeholders to ensure adequate engagement.

Source: GetApp
 

John from Bosch Software Innovations
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Can't live without it

Product Quality

Product Quality
Quality

JIRA helps me organize tasks and priorities, and it has really adopted to the agile methodologies. I can look at the backlogs of my projects and other projects and get a sense of what needs to happen next.

Pros

easy to learn, great search capabilities

Cons

access control can be a bit crazy

Source: GetApp
 


June 2017

June 2017

I'm more like a bug reporting and watching user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that JIRA is very easy to use, even for a non technical person like me. I have also had older colleagues who struggle to use MS office some time that have no issue or problem using JIRA.

Cons

I cannot think of anything bad to say, maybe because I haven't used JIRA so intensively. But one thing I have heard of from my colleagues is that the pricing can be quite high for small and medium companies as it's based on individual accounts and they may not be able to afford.

Source: GetApp
 

Bartley from Pexlify Enterprise Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

It's good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great app in the cloud that I use daily for project management and business analysis. It's great for getting and keeping teams with complex work on track and customer focussed

Pros

really useful for large and sall teams alike

Cons

not easy to add in documents and assets to the top of the project, difficult to filter info, really difficult to set up pages just the way you want them

Advice to Others

setup a small and short life cycle project with one or two members

Source: GetApp
 

Ruth from Glasshat
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great for managing product development work and teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to manage the work and communication with an offshore development team. Also easy to integrate with other platforms such as Slack and Moqups.

Pros

Once you get the hang of Jira then you realise that it's actually pretty easy to use. It really helps me to effectively manage the work of an offshore team, and work rarely gets missed or overlooked. Online support time if you have a problem is quick and the answers are often pretty good.

Cons

It's hard to get started and requires a few weeks of regular use before you start to feel confident that you're using it properly. It also doesn't look very nice from a visual UI point of view and I find the reports hard to digest. You definitely need someone else in the team to show you how to use Jira in order to get the most out of it.

Source: Capterra
 

Scott from SITA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Feature rich, a little hard to learn for new users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows our team to track bugs and enhancements.

Pros

Supports most development models (Sprint, Kanban, Waterfall). Each release seems to be better than the last.

Cons

Some things that you'd think would be simple can be difficult to figure out. This is normal for software that's had to merge new features while maintaining backward compatability..

Source: Capterra
 

Travis from University of South Florida
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

Jira fits the development work of our business process management team very well!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I especially appreciate how flexible Jira has been for the multiple teams/pods of developers in our larger unit. Jira is THE place where the POs are creating user stories every day, our developers working on them and logging their efforts/questions/etc, and our scrum master uses both during stand-ups and for tracking each team's velocity.

Cons

The flexibility at times has been challenging as the configuration can be difficult to get just right, and often applies to all boards created in Jira. Sometimes we've wanted to do something specific for one team and/or to make a change during a Release, but we've needed to wait until the current Release ends before making changes.

Source: Capterra
 


May 2017

May 2017

JIRA is a must, but it's cripplingly feature-heavy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Wonderful way for Biz & Dev sides of a business to collaborate. Our Company had some transparency issues (like most relatively successful startups), JIRA eliminates these by allowing me, a PM, to go in and see every single Dev sprint that we have.

Would definitely recommend, and I see how companies, especially with 200+ employees, can use JIRA to make business (internal business) more efficient.

Source: GetApp
 

Alex from TCC, Verizon Authorized Retailer
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

JIRA -great for programmers and managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It took a while to figure out how to use JIRA but once I got into it and saw how it could be customized and how it facilitated collaboration, I became a big fan.

Pros

It's great for collaboration and seeing how progress is going on a project, as well as reporting on issues that a team is working on. It's great for maintaining the history of work on a project/software project.

Advice to Others

Put some time into learning how to use the product. If you are a manager of a team work with your team to figure out how to best use it and train some power users.

Source: GetApp
 

Cesar from Periscope Holdings Inc.

May 2017

May 2017

Great way to organize development team and process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Simple
Straightforward
The software is easy to implement since the offer on prem and cloud versions.

Cons

Too Simple
Some people on our business side find it difficult to navigate and get their tickets lost.

Source: Capterra