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JIRA software

3,062 reviews(4.0/5)
3,062 reviews(4.0/5)

JIRA Software is an issue and project tracking tool designed for software development teams of all size, across all industries. Backed by over a decade of experience, the newly released JIRA Software combines JIRA’s historically popular workflow mapping and issue tracking with several agile development capabilities.

These new capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a rich set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a Web-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Solaris , Web browser (OS agnostic) , Windows 2000 , Windows 8

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3062 Reviews of JIRA

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Great for tracking issues but cumbersome

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    JIRA requires a learning curve for the user but despite its UI and busy visuals, JIRA no doubt keeps great track of your overalls companies standings.

    Pros

    I enjoy JIRA's ability to flesh out issues that need addressing and logging the information. Using JIRA has helped us prioritize issues arising in the workplace and organize solutions effectively. As a smaller company (15-20 employee's) I can vouch that JIRA's approach to managing issues is a game changer. It's also compatible with Agile, which makes tracking large projects related to issues even easier.

    Cons

    While I do find JIRA's capabilities useless, it's unfortunately not exactly user friendly. The UI is very cumbersome and busy. The page to fill out an issue is chalk full of tabs, jargon and menus. This makes the average employee a bit overwhelmed when using JIRA. While these programs are mainly used by devs to solve technical issues/improvements, most people will be confused by the form. There's a case to be made that these things can be taught, however it doesn't excuse the fact that much of the form doesn't need to be filled out for smaller issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • MOHAMED from Apple Inc

    Number of employees: 51-200 employees

    August 2018

    JIRA a great bug tracker

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use to have the software installed in our company as a change management and collaborative tool, it comes with the great features like the confluence work as a document repository, activity tracked to manage and collaborate work with other team members. Apart from that JIRA has a great way of designing workflows to resolve bugs, way to issue management and triage them. Moreover, it can be integrated with the code repository like Bitbucket to show code changes and comes integrated with Bamboo to show build activity. It works on JQL a powerful query building language using in order to search various activities happening throughout the issue database. It has added feature call Greenhopper which is an addon that makes it possible to follow work to implement on Agile methods, there are several addons that facilitate QA task as well, JIRA market place has hundreds of Addon that you can use for various tasks.

    Cons

    Its cost incrementally increases when the number of users increased

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    August 2018

    Very easy to use ,great echo system that completes other requirements.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    this is a great product that allows us to focus on the work and skip the configuration/installation phase [specifically at the SaaS model ]

    and the ability it has to support other products seamlessly

    Cons

    price begins to be a concern when you consume more plugins and multiple users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    Best of breed in ticket management

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Tons of functionality, that can be customized with tons of plugins! Can be bought with a server license or SaaS.

    Cons

    Some plugins are not worthy the investment and they can break your Jira instance on a server License.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    August 2018

    Jira is great with improvement space

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    web based, enterprise integration. Great search functionality

    Cons

    from time to time, it is slow.
    it is hard to find the ticket created with proper tags.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Freaking Jira!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I use jira daily and it is the most confusing, messed up thing from a user’s perspective.

    Pros

    I don’t like anything about jira. I hate it so bad!

    Cons

    Everything! You can’t ever do what you think you should be able to do from wherever you are in the app. Want to update story points? Forget about it. Want to click in a story description and edit it? You can but it won’t automatically save when you click out of the text box. Want to format text in a text field? Good luck.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Power packed enterprise task management software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a enterprise level task management tools i think it a great tool to spend money on. As it efficiently done the work for managing tasks, grouping and dashboarding them.

    Pros

    1) Support for a large number of business software integrations like confluence, bamboo and stash.
    2) Easy to use user interface and configurable customization options

    Cons

    Although it has lot of overwhelming features and functionalities but configuring it and setting up flows takes up a lot of time. A lot of learning effort is required to carefully create new workflows or edit existing ones which might require a special individual resource for full time administration. So a lot of setting up and administrating effort.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Good tool to help manage your projects

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Helps me manage a wide range of projects and tasks.

    Cons

    Can be difficult to figure out how to use on your own, the more experience with it, the better. For someone like me who doesn't use it daily, I turn to my coworkers for any questions/concerns that I have.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Great software for large teams

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It integrates with various other services, allowing you features such as creating a new branch directly from a work ticket.

    Cons

    At first it was unclear how to change the status of an active ticket. Not intuitive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pavel from Acumatica

    Number of employees: 201-500 employees

    August 2018

    Team syncing now is better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Team status syncing is solving now is better

    Pros

    Ticket management process became more clear, transparent and easy
    Integration allows to reduce administrative efforts

    Cons

    Some useful search requests can't be done via JQL only via extra plugins which can cost lots of money

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Rick from Vista Irrigation District

    Number of employees: 11-50 employees

    August 2018

    Excellent Product, Easy to Use and Easy to Configure

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This software works great for tracking all of our assets, contracts, and open issues. I highly recommend it.

    Pros

    I love how using this product day to day is intuative and works right out of the box.

    Cons

    Adding custom labels within the software can be confusing and combersome.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Benjamin from Solution Design Group

    Number of employees: 51-200 employees

    August 2018

    Good for Project Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has really helped provide visibility into the projects and give management the ability to forecast work better.

    Pros

    I really like how easy this is to use. I also, like the cloud version that I can tie into O365/Microsoft Teams to get full collaboration.

    Cons

    The learning curve on admin can be kind of steep. Once you get this down, though your good to go.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • assem from Qurba

    Specialty: IT Services

    Number of employees: 2-10 employees

    August 2018

    Jira product for software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it has a very good interface for the scrum and Kanbans boards .
    it helps to engage directly with team.

    Cons

    so times it is down and cannot find your tasks.
    at first it is very difficult to coop with.
    need to rearrange the views.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Love Jira, but it still may be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am as a Project-Manager need a lot of tool to measure and control. Jira mostly has that stuff, but for the developers it's not quite convenient to use it.

    Cons

    Usually, the team don't want to get into that stuff

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Artem from AT&T

    Number of employees: 2-10 employees

    August 2018

    Great for larger teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Complete solution for project management, especially well tailored to software development. Love Bitbucket integration!

    Cons

    A bit pricey for smaller teams; some may find it a bit bloated with non-essential features not really applicable in smaller companies workflows.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Stan from Capstone Publishers

    Number of employees: 201-500 employees

    August 2018

    Good for software projects, not as good for general project management

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Our company uses JIRA really well for specific project development and software development projects. We also try to use it in Marketing for managing all projects, which doesn't work as well because it feels like we're trying to make it do something it's not meant to do (or do well).

    Pros

    Web interface is clean and you can easily close projects, set up alerts, and have different views.

    Cons

    There's almost too much there for the casual end user. I get two alerts for every step in the process: one provided the text update that's posted, another one for the status update. Should be able to do that in one step.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michelle from Children's National Health System

    Number of employees: 5,001-10,000 employees

    August 2018

    Easy way to submit and track web tasks

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Simple form that allows employees to submit web requests/tasks. Great project management tool to assign, track, edit tasks to get things done efficiently.

    Cons

    Not the most visually appealing interface.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Solid Case Management Testing Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    JIRA allows users to 1) create custom issue types; 2) create a single workflow for multiple actions; and, 3) create rich reports.

    Cons

    JIRA has some cons: 1) users are unable to test specific functionality; 2) can only integrate with testing frameworks using a CI serve; and, 3) there is no traceability reporting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Matthew from PetSmart

    Number of employees: 5,001-10,000 employees

    August 2018

    Great agile tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Use it daily

    Pros

    So many options for managing workflows and statuses!

    Cons

    Only drawback are permissions related not with the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Jira Software Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use this software inhouse to track issues and assign different support techs to it . The team really likes Jira as it tends to save us a bunch of time on unnecessary emails and calls

    Cons

    It can be pretty complex to start off. Initial training should be provided

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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