# Jira Software Overview 2026 - Features & Pricing > Review of Jira Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/project-management/atlassian-jira-profile --- [Home](https://www.softwareadvice.com/) / [IT Project Management Software](https://www.softwareadvice.com/project-management/it-comparison/) / Jira Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/atlassian-jira-profile/alternatives/) # Jira 2026: Benefits, Features & Pricing Updated June 25, 2026 Written by [Alejandra Aranda](https://www.softwareadvice.com/resources/author/alejandra-aranda/) Content Analyst Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/) Team Lead, Content Wondering if Jira is right for your organization? Our IT Project Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Jira 4.4 [(15410)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Pros: - Project management - Customizable workflows Cons: - Performance issues - Steep learning curve Pricing Starting at $7.91 per month ### What is Jira: Jira is a business process management software that allows teams to track bugs and defects, plan projects, organize sprints, and manage a development lifecycle. It's built for Agile and Scrum product development and includes workflows, Kanban boards, due dates, timesheets, and more. ### Why we like Jira: Jira is a highly-rated software with a user rating of 4.4/5 stars. Reviewers value the sprint planning, training management, and defect tracking features. They also mention its user-friendly interface and robust integrations with tools like Slack, Figma, and GitHub. ### Who should use Jira: Jira is commonly used by developers, engineers, and IT teams needing project management. Overall, 49% of Jira reviewers have between 2 and 200 employees, highlighting its potential value for smaller teams. Wondering if Jira is right for your organization? Our IT Project Management Software selection experts can help you in 15 minutes or less. ## Jira User Interface ## Popular Jira Alternatives Main Product Jira 4.4 [(15410)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [Clockify](https://www.softwareadvice.com/hr/clockify-profile/) 4.8 [(9248)](https://www.softwareadvice.com/hr/clockify-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.69Value for money - 4.59Customer support - 4.59Functionality Pricing Starting at $4.99 per month Get Price Alternative Product [Asana](https://www.softwareadvice.com/project-management/asana-profile/) 4.5 [(13596)](https://www.softwareadvice.com/project-management/asana-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.40Value for money - 4.33Customer support - 4.38Functionality Pricing Starting at $10.99 per month Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6067)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Trello](https://www.softwareadvice.com/project-management/trello-profile/) 4.5 [(23551)](https://www.softwareadvice.com/project-management/trello-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.55Value for money - 4.31Customer support - 4.32Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) 4.6 [(4597)](https://www.softwareadvice.com/project-management/clickup-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.59Value for money - 4.53Customer support - 4.57Functionality Pricing Starting at $10.00 per month Get Price ## Jira Overview Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease. Users can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work. Jira's powerf... ul goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows. Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos. ## Jira Pricing and Plans Starting price: $7.91 per month Free Trial Free Version Free $0.00 per month Plan includes: - 2 GB File Storage - Summary Views - Backlogs - Reports and Dashboards - Calendar - Timeline - Unlimited Goals - Unlimited Issues Standard $7.91 per user, per month Plan includes: - 250 GB File Storage - User Roles and Permissions - External Collaboration - 1700 Automation Rules - Multi-region Data Residency - Unlimited Forms - Unlimited Projects - Customizable Workflows Premium $14.54 per user, per month Plan includes: - Unlimited Storage - Cross-team Planning - Dependency Management - Customizable Approval Processes - 1000 Rule Runs - iOS and Android Apps - Project Templates - Reports and Team Insights Enterprise Pricing available upon request Plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automation Rule Runs - Up to 150 Sites - Anonymous Access - Capacity Management - Scenario Modelling Data Center $44,000.00 flat rate, per year Plan includes: - Active/Active Clustering for High Availability - Annual Term License + Maintenance - Atlassian-Supported Disaster Recovery - Environment Control - Optimized for AWS or Azure Deployment - Project and Issue Archiving - SAML 2.0 and Openid Connect Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Jira's Pricing Plans We've dug deep into Jira's pricing plans to help you determine which one aligns best with your team's needs and budget. We've also outlined the key advantages and limitations of each plan. Jira offers four distinct pricing tiers: the Free plan, the Standard plan, the Premium plan, and the Enterprise plan. Each tier is designed to cater to teams of different sizes and with varying requirements, so understanding the nuances of each is essenti... al for making the right choice for your organization. \*\*Free plan\*\* Jira's Free plan is perfect for small teams just starting out with project management. It supports up to 10 users and offers a generous set of features, including unlimited goals, projects, tasks, and forms. You can view your work in various formats like backlog, list, board, timeline, calendar, and summary. Basic reporting and dashboards are also included, plus the plan comes with 100 automation rule runs per month and 2GB of storage. If you need help, the Atlassian Community is always there to support you. \*\*Pros:\*\* - \*\*No cost:\*\* Perfect for teams on a tight budget or just starting out. - \*\*Ample features:\*\* Provides a solid foundation for project management with unlimited projects, tasks, and forms. - \*\*Flexible views:\*\* Adapt to your team's preferred way of working with multiple view options. \*\*Cons:\*\* - \*\*User limit:\*\* This plan is capped at 10 users, which may be restrictive for growing teams. - \*\*Limited automation:\*\* Only 100 automation rule runs per month, which may not be sufficient for complex workflows. - \*\*Community support only:\*\* No dedicated support from Atlassian, which means users would need to rely solely on the community for assistance. \*\*Standard plan\*\* The Standard Plan is a step up, offering additional features and support for up to 50,000 users at a single site for $7.53 per user, per month. It includes everything in the Free plan, plus user roles and permissions, external collaboration, and multi-region data residency. You also get 1,700 automation rule runs per month and a whopping 250GB of storage. For Standard users, Atlassian provides customer support during local business hours. \*\*Pros:\*\* - \*\*Scalability:\*\* Accommodates up to 50,000 users at a single site, making it suitable for large organizations. - \*\*Enhanced security:\*\* User roles, permissions, and multi-region data residency ensure better control and compliance. - \*\*Improved support:\*\* The Standard plan comes with Atlassian customer support during local business hours. \*\*Cons:\*\* - \*\*Per-user pricing:\*\* Costs can add up quickly for larger teams. - \*\*Fairly limited automation:\*\* 1,700 automation rule runs per month may not suffice for automation-heavy workflows. - \*\*No 24/7 support:\*\* Support is limited to local hours only with no priority support for critical, time-sensitive issues. \*\*Premium plan\*\* For organizations requiring advanced features and superior support, the Premium plan delivers at $13.53 per user, per month. It includes everything from the Standard plan, plus Atlassian Intelligence AI features, cross-team planning, dependency management, and customizable approval processes. You also get per user automation limits (up from overall organization automation run limits) at 1,000 automation rule runs per user, per month, unlimited storage, 24/7 premium support ,and a 99.9% uptime service level agreement (SLA). \*\*Pros:\*\* - \*\*AI-powered insights:\*\* Leverage Atlassian Intelligence for data-driven decision making. - \*\*Cross-team collaboration:\*\* Facilitate planning and manage dependencies across teams. - \*\*Extensive automation:\*\* 1,000 automation rule runs per user, per month cater to complex workflows. \*\*Cons:\*\* - \*\*Higher cost:\*\* The per-user price is almost double that of the Standard plan. - \*\*Limited to one site:\*\* Unlike the Enterprise Plan, the Premium Plan is restricted to a single site. - \*\*No product requests:\*\* Users can’t manage how and when team members create Atlassian products. \*\*Enterprise plan\*\* The Enterprise plan is tailored for large-scale deployments and comes with a custom pricing model. It includes everything from the Premium plan, plus cross-product insights with Atlassian Analytics and Data Lake, advanced admin controls, enterprise-grade identity and access management, unlimited automation rule runs, support for users operating from up to 150 sites, 24/7 support for all issues, and a 99.95% uptime SLA. \*\*Pros:\*\* - \*\*Comprehensive insights:\*\* Gain a holistic view of your organization with Atlassian Analytics and Data Lake. - \*\*Robust security:\*\* Advanced admin controls and enterprise-grade identity and access management ensure the highest level of protection. - \*\*Unlimited automation:\*\* No restrictions on automation rule runs, enabling fully automated workflows. \*\*Cons:\*\* - \*\*Custom pricing:\*\* Lack of transparency in pricing may make budgeting and cost comparisons challenging. - \*\*Feature complexity:\*\* The extensive feature set may be overwhelming for teams with simpler needs. - \*\*Annual billing only:\*\* Unlike other plans, the Enterprise Plan is only available with annual billing, leading to less flexibility in terms of upfront payment. \*\*Conclusion\*\* After analyzing the pricing plans offered by Jira, it's evident that they provide a range of options designed to cater to the unique needs and budgets of various organizations. \*\*For startups and small teams:\*\* the Free plan is an excellent choice, as it offers essential features without any cost for up to 10 users. However, as your team grows and requirements expand, the Standard plan becomes a more suitable option, providing additional functionality and support at an affordable per-user price. \*\*For established businesses and enterprises:\*\* the Premium and Enterprise plans are the ideal solutions. The Premium plan offers advanced features, unlimited storage, and enhanced support, making it perfect for larger teams with complex projects. For organizations with even more extensive requirements, the Enterprise plan provides the highest level of customization, security, and dedicated support. When selecting the most appropriate plan, organizations should carefully consider factors such as team size, project complexity, storage needs, and budget. By aligning these aspects with the features and benefits offered by each plan, businesses can ensure they choose a solution that not only meets their current demands but also supports their future growth and success. ### Compare Pricing Compare pricing across our most frequently recommended IT Project Management products. Software options Starting price\* User rating [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) $12.00 per month 4.49[(3520 reviews)](https://www.softwareadvice.com/project-management/smartsheet-profile/reviews/) **42** recommendations [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) $10.00 per month 4.37[(3017 reviews)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) **41** recommendations [Project Insight](https://www.softwareadvice.com/project-management/project-insight-profile/) $9.00 per month 4.49[(93 reviews)](https://www.softwareadvice.com/project-management/project-insight-profile/reviews/) **36** recommendations [Planview ProjectAdvantage](https://www.softwareadvice.com/product/390454-Planview-ProjectAdvantage/) $760.00 per year 4.41[(66 reviews)](https://www.softwareadvice.com/product/390454-Planview-ProjectAdvantage/reviews/) **21** recommendations [Teamwork.com](https://www.softwareadvice.com/project-management/teamwork-pm-profile/) $9.99 per month 4.51[(940 reviews)](https://www.softwareadvice.com/project-management/teamwork-pm-profile/reviews/) **20** recommendations \*Defined as the price above any available free plan ## Jira Features Drawn from insights across 15410 verified reviews, we've outlined Jira's best and worst rated features and how they stack up against the average rating. Jira's score Category average Jira's Best Rated Features To-Do List 4.79 4.12 category average Training Management 4.71 4.41 category average Sprint Planning 4.70 4.48 category average Jira's Worst Rated Features Budget Management 3.70 3.60 category average Idea Management 3.97 4.0 category average Product Lifecycle Management 4.0 3.76 category average - Popular features found in IT Project Management Drag & Drop Issue Management Prioritization Project Planning Requirements Management Resource Management Status Tracking Task Management Time & Expense Tracking Workflow Management - More features of Jira Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Ad hoc Reporting Agile Methodologies Alerts/Notifications API Application Management Approval Process Control Approval Workflow Assignment Management Audit Trail Authentication Backlog Management Bar Chart Budgeting/Forecasting Budget Management Bug/Issue Capture Bug Tracking Build Log Business Process Automation Calendar Management Campaign Management Campaign Scheduling Campaign Tracking Capacity Management Change Management Charting Checklists Cloud Computing Collaboration Tools Color Codes/Icons Commenting/Notes Communication Management Compatibility Testing Compliance Management Compliance Tracking Configurable Workflow Configuration Management Continuous Delivery Customizable Dashboard Customizable Fields Customizable Reports Customization Dashboard Data Connectors Data Import/Export Data Modeling Data Visualization Debugging Deployment Management Document Management Due Date Tracking Email Alerts Email Marketing Email Tracking Employee Database Employee Management Employee Scheduling File Sharing Filtering For Developers Forecasting For IT Project Management Forms Automation Forms Management Game Development Gantt/Timeline View Goal Management Goal Setting/Tracking Graphical User Interface HR Management Idea Collection Idea Management Ideation Incident Management Integrated Development Environment Inventory Management Issue Scheduling Issue Tracking Iteration Management Kanban Board Log Collection Marketing Calendar Media Planning @mentions Messaging Milestone Tracking Mobile Access Mobile App Mobile Development Monitoring Multi-Channel Marketing Multiple Projects Online Time Clock Percent-Complete Tracking Personalization Planning Tools Portfolio Management Predictive Analytics Private Dashboards Process Change Tracking Process Management Process Modeling & Designing Product Data Management Productivity Tools Product Lifecycle Management Product Roadmapping Progress Reports Progress Tracking Projections Project Management Project Planning/Scheduling Project Scheduling Project Time Tracking Project Tracking Project Workflow Public Dashboards Purchasing & Receiving Quality Assurance Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Recurring Issues Recurring Tasks Release Management Release Planning Reminders Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requirements Review Resource Allocation Resource Scheduling Risk Management Roadmapping Rules-Based Workflow Scheduling Screen Sharing Search/Filter Single Page View Software Development Source Control Spend Management Sprint Planning Stakeholder Defined Attributes Sub-Task Management Supports Scrum Surveys & Feedback Tagging Task Editing Task Planning Task Progress Tracking Task Scheduling Task Tagging Team Collaboration Team Management Templates Third-Party Integrations Ticket Management Timeline Management Timesheet Management Time Tracking To-Do List Traceability Traditional Methodologies Training Management Transcripts/Chat History User Management Utilization Reporting Vendor Management Version Control Visualization Visual Workflow Management Web App Development Web/Mobile App Development Whiteboard Widgets Workflow Configuration ## Jira Integrations Based on 15410 verified reviews, we've identified products most frequently integrated withJira. GitHub Integration rated 4.7 from 262 reviews Microsoft Outlook Integration rated 4.5 from 98 reviews Zendesk Suite Integration rated 4.7 from 58 reviews GitLab Integration rated 4.6 from 52 reviews Microsoft Teams Integration rated 4.6 from 49 reviews JIRA Service Management Integration rated 4.4 from 49 reviews See all 146 integrations ## Jira Key Sentiments We analyzed 15410 verified reviews for Jira to find out what actual users really think. Most Positive Sentiments Team collaboration 70% Positive 22% Neutral 7% Negative The platform helps teams stay organized and maintain transparency across departments by centralizing projects in one workspace. Collaboration features enable shared project management, task coordination, and efficient communication. Integration with external tools further supports smooth teamwork and enhances productivity for both internal teams and external partners. Project management 67% Positive 24% Neutral 8% Negative Jira accommodates large, multi-project environments and supports diverse methodologies, making it adaptable to different organizational needs. Comprehensive tracking and planning tools allow teams to monitor progress, organize tasks, and optimize execution from start to finish. Its flexibility ensures businesses can manage projects across industries without sacrificing control or visibility. Task management 62% Positive 15% Neutral 23% Negative The platform supports detailed task assignment and delegation, enabling teams to prioritize, set deadlines, and automate repetitive work for greater efficiency. Progress monitoring tools help maintain visibility into project status, ensuring responsibilities are clear and nothing is overlooked. These capabilities allow teams to stay organized and deliver projects on time. Least Positive Sentiments Training and learning curve 29% Positive 49% Neutral 22% Negative Configurable workflows and project templates enable teams to tailor processes to their specific needs, but mastering advanced features requires significant time and training. Non-technical users often struggle with onboarding, as the platform’s complexity makes proficiency difficult without dedicated instruction. This can slow adoption and increase reliance on support resources. User management 32% Positive 37% Neutral 31% Negative Role-based access and permission settings help manage team privileges and automate notifications for smoother collaboration. However, managing permissions can be challenging due to unclear settings, license restrictions, and the complexity of user rights administration, which often complicates both setup and ongoing management. Ease of use 55% Positive 33% Neutral 12% Negative While the platform offers extensive functionality, navigation can feel overwhelming for new users. The interface is often described as complex and unintuitive, making it difficult to locate specific tasks or features. The abundance of options complicates onboarding and slows adoption, creating challenges for teams unfamiliar with advanced project management systems. ## Jira User Reviews Overall Rating 4.4 Ratings Breakdown 5 55% 4 36% 3 7% 2 1% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.3 Customer support 4.2 Functionality 4.4 DG Danny G. Verified reviewer Computer Software 201-500 employees Used weekly for more than 2 years Review source Reviewed June 2026 Great software for managing engineering projects 5 Previously 4 I don't use it as much now that I'm in Sales vs. Customer Success but it's still helpful for understanding the current progress of engineering projects. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use for managing complex engineering projects when it comes to internal communication and scrum organization. Cons: It can be a bit cumbersome to navigate depending on how it's set up in each organization. It has gotten much better in ours. Read More LF Lauren F. Verified reviewer Logistics and Supply Chain 2-10 employees Used weekly for more than 2 years Review source Reviewed June 2026 Good Project Management Tool and Strong Visibility 4 Overall, Jira is a useful tool for managing projects and cross-functional work. It has good visibility into priorities and ownership, and does a good job of providing project status to help keep teams aligned. While it can become complex if too many workflows and custom fields are added, it is effective for tracking work and improves accountability across teams. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Jira does a good job keeping projects organized and making it clear who owned what. Its helpful for tracking tasks and managing priorities into project status across teams. I especially liked having everything in one place rather than trying to manage work through email and spreadsheets. Cons: Jira can become overwhelming if it isn't set up well. Some teams create too many workflows and ticket types so there are too many custom fields that make simple tasks more complicated than needed. Reasons for switching to Jira As projects became more complex, we needed better workflow management and task tracking across multiple teams. Jira provided more flexibility when working with project at scale. Read More SS Sam S. Verified reviewer Telecommunications 11-50 employees Used monthly for less than 12 months Review source Reviewed June 2026 Jira is Good 5 Previously 4 Ratings Breakdown 3 Ease of use 5 Functionality Pros: What I love most about Jira is its sheer power and unmatched structure for handling heavy, complex development. Its sprint planning and backlog grooming are best-in-class, making it incredibly easy to map out roadmaps, track story points, and monitor team velocity with precise burndown charts. The ability to build highly customized workflows that map to our exact engineering processes is a lifesaver. Plus, the deep, native integration with dev tools like GitHub and automated triggers means tasks move seamlessly without manual overhead. It is the ultimate gold standard for keeping technical, cross-functional teams perfectly aligned. Cons: Jira’s biggest strength is also its biggest flaw: it is incredibly bloated and complex. The learning curve is brutal, and setting it up feels like a full-time job—if you don't have a dedicated admin, it quickly turns into a cluttered nightmare. The interface can be painfully slow and counter-intuitive, often requiring way too many clicks just to update a simple task. It’s clearly built for software developers, so trying to onboard non-technical teams like marketing or HR is an uphill battle. It’s an administrative beast that often feels like it's managing you, rather than helping you manage the work. Read More Debojyoti M. Verified reviewer Computer Software 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2026 good for trackin but too slow sometimes 4 its basically the industry standard right now. even tho its a bit slow i dont think ther is any other tool that handles complex projects as good as jira does. we use it every day at work n it keeps everythin organized, just wish it was a little faster and less clunky. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: the best thing about jira is the way it handles tickets n backlogs. like if ur doin agile or kanban it just works perfect. we use it wth bitbucket integration so seein PR links directly in the ticket is a huge time saver. plus u can customize the workflow to basically anythin u want. Cons: honestly jira is just way too heavy. sometimes it takes forever to load a single page which is annoying when u just wanna check a task. also the UI can be super confusing for new people. like ther are so many buttons and settings hideing everywhere... its a bit of a steep lerning curve if u ask me. Reasons for switching to Jira trello was just too basic for our complex dev cycle n jira has way better board control. Read More TG Tushar G. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2026 Strong Project Collaboration and Task Management Platform 4 My overall experience with Jira has been positive. It has helped improve project collaboration, team collaboration, and task management across multiple projects. The platform is flexible and offers useful reporting features that help track progress and identify bottlenecks. Although there is a learning curve, it becomes easy to use once the team is familiar with the workflows. It delivers solid value for money and has been a reliable tool for managing day-to-day activities. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Jira has been very useful for task management and project collaboration. It allows teams to track work efficiently, assign responsibilities, and monitor progress through customizable dashboards. The platform supports strong team collaboration and integrates well with other tools. Overall, it provides good value for money considering the features available. Cons: While Jira is powerful, the interface can sometimes feel complex for new users. Setting up workflows and permissions may require some learning and administrative effort. Customer support is helpful, but response times can vary depending on the type of issue. Reasons for switching to Jira We needed better workflow management, project tracking, and reporting capabilities. Jira offered more customization options and better support for managing larger projects and cross-functional teams. Read More CM Craig M. Verified reviewer Hospitality 501-1000 employees Used monthly for less than 2 years Review source Reviewed June 2026 Efficient Project Management for Tourism IT Development 4 My overall experience with Jira has been very positive. It provided excellent visibility into project progress, streamlined collaboration between teams, and helped keep our tourism IT development projects on track. Its agile features made sprint planning and task management efficient, contributing to smoother project delivery and better team coordination. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: What I liked most about Jira was its ability to keep our tourism IT development projects organized and transparent. It made sprint planning, task tracking, and cross-team collaboration much easier, helping us deliver platform enhancements and integrations on schedule. Cons: One downside of Jira is that it can feel overly complex for smaller tasks, with too many configuration options and workflows. In our tourism IT projects, new team members sometimes needed extra time to learn and navigate the system effectively. Reasons for switching to Jira Cost was I significant reason, audio calibration with other organisations using Jira Read More MY Matthias Y. Verified reviewer Computer Software Self-Employed Used monthly for less than 6 months Review source Reviewed June 2026 A complete tool 4 Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: I like that you can do a lot, its better than Trello bit can be too much sometimes. But it's a great tool to know to organize. Cons: It can be a bit long to learn at the start, especially with the GitHub integration for example, but it's doable. Reasons for switching to Jira To test some new things, and since its the same company that makes the tools, its a logical choice. Read More Burri N. Verified reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Review source Reviewed May 2026 Easy and efficient to use 5 Overall, my experience with Jira has been positive. It is a reliable platform for managing tasks, tracking project progress, and improving team collaboration. The customization options help adapt workflows based on company needs, and the platform supports better organization, transparency, and productivity across projects and teams. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like using Jira because it simplifies project and task management for teams. The platform is easy to use and helps track progress, assign tasks, and manage workflows efficiently. Its project and team collaboration features improve communication and keep everyone aligned on priorities and deadlines. I also find the dashboards and reporting features useful for monitoring project status and productivity. One of the best things about Jira is that it can be customized according to company requirements, making it adaptable for different teams and workflows. The diagram creation and integration capabilities also help visualize workflows clearly and improve overall coordination. Cons: One thing I least like about Jira is that it can feel complex for new users due to its many features and customizations. Navigation sometimes becomes overwhelming with multiple boards and fields. Certain reports and dashboards also require additional learning and setup, especially in heavily customized company environments. Read More Aniket k. Verified reviewer Banking 11-50 employees Used daily for less than 12 months Review source Reviewed May 2026 Reliable project tracking tool with a learning curve 4 My overall experience with Jira has been positive. I used it mainly for bug tracking and managing sprint tasks in an Agile environment. It helped the team stay organized and made it easy to track the status of issues. In the beginning, it felt a bit complex, but after getting used to it, it became an important part of our daily workflow. It improved coordination between testers and developers and made project tracking more structured and efficient. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: What I liked most about Jira is its strong task and bug tracking system. It makes it easy to assign issues, track their progress, and manage them efficiently within the team. The Agile boards (Scrum/Kanban) are very helpful for sprint planning and daily tracking. I also liked the ability to customize workflows and dashboards, which gives better visibility of the project. Overall, it really improves team collaboration and keeps everything organized. Cons: What I liked least about Jira is that it has a steep learning curve, especially for beginners. The interface can feel a bit cluttered and confusing at first. Setting up workflows and configurations takes time and isn’t very straightforward. Also, performance can sometimes slow down when working on large projects, which can affect productivity. Read More Hadi B. Verified reviewer E-Learning 10000+ employees Used daily for more than 2 years Review source Reviewed April 2026 A Powerful Tool for Structured Support and Project Management 5 Overall, Jira has been a reliable and essential tool in my day‑to‑day work as a Technical Product Support Coordinator. It allows me to manage customer issues efficiently, collaborate with developers, and maintain clear audit trails for every task. Once configured properly, it significantly improves team coordination and transparency. Despite the complexity, the benefits outweigh the challenges, and it remains one of the best platforms for structured issue and project management. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Jira provides a highly adaptable and robust platform for handling technical workflows. Its customizable boards, automation features, and integration capabilities make it a great choice for bringing different teams together. From my perspective in product support, I’ve found it straightforward to follow issues from their first report all the way to resolution, always knowing who’s responsible and how things are progressing. The powerful search and filtering tools (JQL) are a huge help when managing lots of tickets. Cons: It can take a while to get used to Jira, especially if you’re new or need to dive into advanced setup and workflows. Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started. Read More Showing 1 - 10 of 15410 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) ## Jira FAQs - Is Jira worth the cost? Based on nearly 1,000 verified Jira reviews on Software Advice, users have mixed opinions on Jira's cost and pricing structure. Smaller teams and startups appreciate the free tier, which offers basic functionality with unlimited goals, projects, tasks, and forms. Other reviewers find the higher-tier plans too expensive and confusing, and price hikes are large between tiers. - What is the main use of Jira? The main use of Jira is for product and software development teams to plan sprints, assign tasks, and analyze progress. Jira comes with ready-made templates for Scrum and Kanban and methodologies, allowing users to assign responsibilities and due dates. It is also an efficient bug-tracking system so users can log and prioritize bugs, assign them to engineers, and integrate with other development tools to push changes live. - Is Jira difficult to learn? Across thousands of verified Jira reviews on Software Advice, a 4.1-star ease of use rating highlights that opinions are mixed. Positive reviews mention a visual, customizable interface that feels easy to navigate. Other reviewers find that Jira has a steep learning curve, and its interface isn't intuitive for new users. Negative reviews mention Jira's mobile app is limited and frequent platform updates make it confusing. ## Jira Popular Comparisons [Clockify vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clockify/)[Asana vs Jira](https://www.softwareadvice.com/project-management/asana-profile/vs/atlassian-jira/)[monday.com vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/monday-com/)[Trello vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/trello/)[ClickUp vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clickup/)[Wrike vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/wrike/)[Notion vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/notion/)[Basecamp vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/basecamp/)[GitHub vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/github/)[Smartsheet vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/smartsheet/)[Zoho Projects vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/zoho-projects/)[Confluence vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/confluence/)[Evernote Teams vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/evernote/)[Todoist vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/todoist/)[Airtable vs Jira](https://www.softwareadvice.com/project-management/airtable-profile/vs/atlassian-jira/)[Nifty vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/nifty/)[Miro vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/miro/)[Quire vs Jira](https://www.softwareadvice.com/compare/4315-atlassian-jira/vs/94514-Quire/)[Teamwork.com vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/teamwork-pm/)[OpenProject vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/openproject/) [Compare All Alternatives](https://www.softwareadvice.com/project-management/atlassian-jira-profile/alternatives/) Stuck Between Options? 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