JIRA Software

Pros

I really like that it gives an engineering approach to this. It makes it extremely easy to have communication between sales and engineering.

Cons

The only part that is difficult is that it takes some time for external groups to get the hang of the process. It takes proper onboarding, but the team is great at helping!

After the initial investment of time to learn and customize the program, it's been working out fairly well for the IT team to get ticket requests from the company and to keep track of them. The filters are MUCH more useful than queues so I recommend to only use those to keep track of tasks.

Pros

Great way to keep track of tasks and have customers or coworkers submit tickets to a department like IT. Having it hosted in the cloud is much better than running it locally on a server. We've done both. It takes MUCH less time to maintain. We can focus on customizing it in other ways. They offer contractors to help you set it up, for a reason, it's a bit of bear to customize to your needs if you really want to streamline processes.

Cons

It has a steep learning curve and it did much less than I thought out of the gate. I expected worklog reports but you have to get a plugin for that. I expected checklists in tasks, but you have to pay a monthly subscription for that plugin as well. After you add several plugins to make it do what you though it would do out of the box, then that's your real cost. It took a lot of time to learn how to use the program and customize. We still don't know everything that would help us.

Pros

It's inexpensive, it looks nice and it is HIGHLY customizable. It also integrates with their fantastic Confluence product (online documentation). I have used JIRA in two companies. If it's minimally customized, it's pretty easy to use for basic project, task and bug tracking.

Cons

The versioning is very confusion when you're trying to look up solutions in the documentation. Their support is also slow to respond and it's all via email (in my experience, not sure if this is true everywhere). The software was SO customizable, we ended up spinning our wheels trying to make project specific workflows only to have it only kind of work. We ended up changing products and are very happy with the new one.

Pros

Main dashboard is customizable for any need.
Can have multiple dashboards which can be shared with team members.

Cons

Customization takes some time.
No mobile version (so, the webapp is not responsive).
Filters are tricky.

Pros

Very feature rich software one of the best solutions for enterprises. The new design if very elegant.

Cons

The mobile app could be working better. Implementation inside team is a challenge, like with any complex software.

Pros

you can share and delegate tasks with team members on jira, as well as integrate code base from your repo

Cons

the most techy setup, not easy to use, and steep learning curve when setting up.. only used for software teams, overkill for anything else!

Pros

Jira has a very clean and simple web interface, it pleasing to use for the users. Software that has many advantages for our team. The first and most important is that with the help of Jira, we easily find and fix errors in our work. The second is that it works remotely, Jira helps us to document and track our daily work. You can easily manage all our mistakes, tasks and projects. No problems with copy/pasting images, attachments, and formatting stories to look right.

Cons

If multiple people are in a ticket, then they are in the ticket. Also, I do not like when you open a large Gantt chart, it does not automatically transfer you to the current date.

Is easy to use to track progresses of projects, new stories, and also bug list without communication needed.

Pros

Developers can check the stories created by the PM or bug from the QA. Comments are added in to describe about it.

Developers also can add in stories points to let the PM know how long it gonna takes for the task and for PM to have a better view to track on it.

PM get know whats is in progress and whats the developers currently on without asking. And for the testers can based on the ready for review section to do testing.

Cons

Abit slow and less responsive on the newest version of jira.

The new customisation is confusing.

Pros

Great for project tracking and breaking up big projects into smaller tasks. Give management and easy look to see how things are going.

We set up a Helpdesk ticket portal that allows users to submit tickets, comment on them and see the progress as our Helpdesk guys work on them.

Kanban board is great to see flow of To Do, In Progress, Waiting or Done tickets.

Cons

They have changed the UI two times since I started using the product, can be frustrating to get used to the new UI but has overall been great in the end.

This software has helped our teams align and coordinate work in ways that we wouldn't have been able to before.

Pros

This software has incredible complexity that has helped us to organize our work around projects and sprints and disseminate information to anyone relevant to a particular piece of work.

Cons

It has some legacy UI debt and it is also a complex app with a steep learning curve. That being said, it helps us tame our complex projects and it is absolutely worth the investment.

Pros

When you need to update many tasks, we can use the "Bulk Change" option, which is present in the right-click of the menu. This is a good tool for saving time when we have more than 8 or 10 tasks to change immediately. Searching for questions in JIRA is very simple, because it has JIRA Query Language. It is extremely customizable, both in terms of customizing the tickets themselves, and with how you can use workflows to manage the process. We use JIRA as the main tool for tracking errors.

Cons

Since there is so much functionality, the Jira can be stunning. Many commands require only task management, rather than a fully integrated platform, because of this, Jira also works a little slow.

Issue tracking, task prioritization, overall improvement in organization and project management.

Pros

I love using Jira so much that I've been using it to track my personal to-do lists, alongside any software related projects that I'm working on! I find that most project-management softwares I've tried are too feature heavy, which turns me off before I can really get on board with using it.

Jira may include a ton of features beneath the surface, but it's easy to jump right in and start using it right away as well! I look forward to continuing to grow with this system as myself and my team continue our use. Some of my favorite features include:

- Clean + customizable dashboard
- Easy to add items to backlog + plan sprints
- Doesn't overwhelm me with options / unnecessary features
- Encourages me to stay on task + validates with burndown charts, etc

Cons

I don't have any real complaints about Jira - I've tried a few other similar systems and never end up staying on board for long because I've found that they make things more confusing/distracting for me than they were prior to using the system. Jira lacks all of problems that have turned me off from other product management softwares. I can safely say that I will stay using it moving forward.

Pros

Jira is easy to install. Very useful to track the issues. Easy to navigate through, drag and drop makes it more easy. various reports helps in tracking quarterly progress.

Cons

tracking is easy when the team size is less that 9. not good for team having more number of team members. runs slow sometimes.

Pros

Functionality is good and it works very well to create tasks, track progress, and prioritise across large teams especially when working in different offices.

Cons

The login process is the worst, still can't believe the experience. User interface is functional but design leaves a lot to be desired. Design has been recently improved and it's better, but still lags other software like trello.

Pros

This software allows all of our team members to work collaboratively on projects. It also eliminated our need to maintain separate meeting agendas thanks to easy tagging features.

Cons

The software requires a lot of prior planning to set up workflows. Once you are able to do so, however, it becomes beyond valuable.

Pros

Jira is a great ticketing system, especially for complex teams who's work is very task-oriented. You can assign levels of tickets that all relate to the highest parent ticket, and also link tickets together

Cons

If there are more than three levels of tickets, the software gets hard to use as you can not create sub tasks after the third most layer

Pros

JIRA's project Dashboard for tracking all the stories/defects is really effective. JIRA is extremely customizable, especially when compared to others. JIRA reports well. While we did find some holes in what we were able to report on, 90% of what we needed was there and readily accessible once a user was familiar with the reporting structure.

Cons

JIRA is far too cumbersome. The learning curve to become proficient was sharp enough to cause several of our less technical people to give up learning how to truly utilize the tool, and keep things very basic. There are quirks with how JIRA chooses to think of business process that make the creation of some work flows more difficult and the path to engineer them less than intuitive.

Pros

You can do almost anything you want with your project - any part of your team/company could use JIRA

Cons

Don;t try if you are not 25+ people. To complex for small teams, and need a lot of time to master using it

Great tool for issue monitoring and tracking by saving the time to discuss issues in a meeting or via email

Pros

Highly effective in tracking issues
Ease of installation
Good user interface mostly drag and drop of tasks .
Tracking and monitoring issues through dashboard(status,severity)

Cons

Little bit slow
Not very user friendly(administration settings)
Lacks some features(issue reporting should be detailed more,assignment of tasks within a team)

Pros

Jira is incredibly full featured and powerful. I love the Jira Query Language, which allows me to build all sorts of reports and track the team's improvement over time.

Cons

There's quite a learning curve. No mobile app (or if the there one it's not good). Hard to customize communications preferences.