--- title: "Jira Software Overview 2026 - Features & Pricing" description: "Review of Jira Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/project-management/atlassian-jira-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Project Management Software](https://www.softwareadvice.com/project-management/it-comparison/) / Jira Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/atlassian-jira-profile/alternatives/) # Jira Review From $7.91-$44,000/month Free version Free trial 5 plans Updated August 31, 2026 Written by [Alejandra Aranda](https://www.softwareadvice.com/resources/author/alejandra-aranda/) Content Analyst Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/) Team Lead, Content Wondering if Jira is right for your organization? Our IT Project Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Jira 4.4 [(15467)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Pros: - Project management - Customizable workflows Cons: - Performance issues - Steep learning curve Pricing Starting at $7.91 per user per month ### What is Jira: Jira is a business process management software that allows teams to track bugs and defects, plan projects, organize sprints, and manage a development lifecycle. It's built for Agile and Scrum product development and includes workflows, Kanban boards, due dates, timesheets, and more. ### Why we like Jira: Jira is a highly-rated software with a user rating of 4.4/5 stars. Reviewers value the sprint planning, training management, and defect tracking features. They also mention its user-friendly interface and robust integrations with tools like Slack, Figma, and GitHub. ### Who should use Jira: Jira is commonly used by developers, engineers, and IT teams needing project management. Overall, 49% of Jira reviewers have between 2 and 200 employees, highlighting its potential value for smaller teams. Wondering if Jira is right for your organization? Our IT Project Management Software selection experts can help you in 15 minutes or less. ## Jira User Interface ## Popular Jira Alternatives Main Product Jira 4.4 [(15467)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [Clockify](https://www.softwareadvice.com/hr/clockify-profile/) 4.8 [(9261)](https://www.softwareadvice.com/hr/clockify-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.69Value for money - 4.59Customer support - 4.59Functionality Pricing Starting at $4.99 per month Get Price Alternative Product [Asana](https://www.softwareadvice.com/project-management/asana-profile/) 4.5 [(13660)](https://www.softwareadvice.com/project-management/asana-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.40Value for money - 4.33Customer support - 4.38Functionality Pricing Starting at $10.99 per month Get Price Alternative Product [Trello](https://www.softwareadvice.com/project-management/trello-profile/) 4.5 [(23599)](https://www.softwareadvice.com/project-management/trello-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.55Value for money - 4.31Customer support - 4.32Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6099)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) 4.6 [(4622)](https://www.softwareadvice.com/project-management/clickup-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.59Value for money - 4.53Customer support - 4.57Functionality Pricing Starting at $10.00 per month Get Price ## Jira Overview Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease. Users can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work. Jira's powerf... ul goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows. Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos. ## Jira Pricing and Plans Starting price: $7.91 per month Free Trial Free Version Free $0.00 per month Plan includes: - 2 GB File Storage - Summary Views - Backlogs - Reports and Dashboards - Calendar - Timeline - Unlimited Goals - Unlimited Issues Standard $7.91 per user, per month Plan includes: - 250 GB File Storage - User Roles and Permissions - External Collaboration - 1700 Automation Rules - Multi-region Data Residency - Unlimited Forms - Unlimited Projects - Customizable Workflows Premium $14.54 per user, per month Plan includes: - Unlimited Storage - Cross-team Planning - Dependency Management - Customizable Approval Processes - 1000 Rule Runs - iOS and Android Apps - Project Templates - Reports and Team Insights Enterprise Pricing available upon request Plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automation Rule Runs - Up to 150 Sites - Anonymous Access - Capacity Management - Scenario Modelling Data Center $44,000.00 flat rate, per year Plan includes: - Active/Active Clustering for High Availability - Annual Term License + Maintenance - Atlassian-Supported Disaster Recovery - Environment Control - Optimized for AWS or Azure Deployment - Project and Issue Archiving - SAML 2.0 and Openid Connect Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Jira's Pricing Plans We've dug deep into Jira's pricing plans to help you determine which one aligns best with your team's needs and budget. We've also outlined the key advantages and limitations of each plan. Jira offers four distinct pricing tiers: the Free plan, the Standard plan, the Premium plan, and the Enterprise plan. Each tier is designed to cater to teams of different sizes and with varying requirements, so understanding the nuances of each is essenti... al for making the right choice for your organization. \*\*Free plan\*\* Jira's Free plan is perfect for small teams just starting out with project management. It supports up to 10 users and offers a generous set of features, including unlimited goals, projects, tasks, and forms. You can view your work in various formats like backlog, list, board, timeline, calendar, and summary. Basic reporting and dashboards are also included, plus the plan comes with 100 automation rule runs per month and 2GB of storage. If you need help, the Atlassian Community is always there to support you. \*\*Pros:\*\* - \*\*No cost:\*\* Perfect for teams on a tight budget or just starting out. - \*\*Ample features:\*\* Provides a solid foundation for project management with unlimited projects, tasks, and forms. - \*\*Flexible views:\*\* Adapt to your team's preferred way of working with multiple view options. \*\*Cons:\*\* - \*\*User limit:\*\* This plan is capped at 10 users, which may be restrictive for growing teams. - \*\*Limited automation:\*\* Only 100 automation rule runs per month, which may not be sufficient for complex workflows. - \*\*Community support only:\*\* No dedicated support from Atlassian, which means users would need to rely solely on the community for assistance. \*\*Standard plan\*\* The Standard Plan is a step up, offering additional features and support for up to 50,000 users at a single site for $7.53 per user, per month. It includes everything in the Free plan, plus user roles and permissions, external collaboration, and multi-region data residency. You also get 1,700 automation rule runs per month and a whopping 250GB of storage. For Standard users, Atlassian provides customer support during local business hours. \*\*Pros:\*\* - \*\*Scalability:\*\* Accommodates up to 50,000 users at a single site, making it suitable for large organizations. - \*\*Enhanced security:\*\* User roles, permissions, and multi-region data residency ensure better control and compliance. - \*\*Improved support:\*\* The Standard plan comes with Atlassian customer support during local business hours. \*\*Cons:\*\* - \*\*Per-user pricing:\*\* Costs can add up quickly for larger teams. - \*\*Fairly limited automation:\*\* 1,700 automation rule runs per month may not suffice for automation-heavy workflows. - \*\*No 24/7 support:\*\* Support is limited to local hours only with no priority support for critical, time-sensitive issues. \*\*Premium plan\*\* For organizations requiring advanced features and superior support, the Premium plan delivers at $13.53 per user, per month. It includes everything from the Standard plan, plus Atlassian Intelligence AI features, cross-team planning, dependency management, and customizable approval processes. You also get per user automation limits (up from overall organization automation run limits) at 1,000 automation rule runs per user, per month, unlimited storage, 24/7 premium support ,and a 99.9% uptime service level agreement (SLA). \*\*Pros:\*\* - \*\*AI-powered insights:\*\* Leverage Atlassian Intelligence for data-driven decision making. - \*\*Cross-team collaboration:\*\* Facilitate planning and manage dependencies across teams. - \*\*Extensive automation:\*\* 1,000 automation rule runs per user, per month cater to complex workflows. \*\*Cons:\*\* - \*\*Higher cost:\*\* The per-user price is almost double that of the Standard plan. - \*\*Limited to one site:\*\* Unlike the Enterprise Plan, the Premium Plan is restricted to a single site. - \*\*No product requests:\*\* Users can’t manage how and when team members create Atlassian products. \*\*Enterprise plan\*\* The Enterprise plan is tailored for large-scale deployments and comes with a custom pricing model. It includes everything from the Premium plan, plus cross-product insights with Atlassian Analytics and Data Lake, advanced admin controls, enterprise-grade identity and access management, unlimited automation rule runs, support for users operating from up to 150 sites, 24/7 support for all issues, and a 99.95% uptime SLA. \*\*Pros:\*\* - \*\*Comprehensive insights:\*\* Gain a holistic view of your organization with Atlassian Analytics and Data Lake. - \*\*Robust security:\*\* Advanced admin controls and enterprise-grade identity and access management ensure the highest level of protection. - \*\*Unlimited automation:\*\* No restrictions on automation rule runs, enabling fully automated workflows. \*\*Cons:\*\* - \*\*Custom pricing:\*\* Lack of transparency in pricing may make budgeting and cost comparisons challenging. - \*\*Feature complexity:\*\* The extensive feature set may be overwhelming for teams with simpler needs. - \*\*Annual billing only:\*\* Unlike other plans, the Enterprise Plan is only available with annual billing, leading to less flexibility in terms of upfront payment. \*\*Conclusion\*\* After analyzing the pricing plans offered by Jira, it's evident that they provide a range of options designed to cater to the unique needs and budgets of various organizations. \*\*For startups and small teams:\*\* the Free plan is an excellent choice, as it offers essential features without any cost for up to 10 users. However, as your team grows and requirements expand, the Standard plan becomes a more suitable option, providing additional functionality and support at an affordable per-user price. \*\*For established businesses and enterprises:\*\* the Premium and Enterprise plans are the ideal solutions. The Premium plan offers advanced features, unlimited storage, and enhanced support, making it perfect for larger teams with complex projects. For organizations with even more extensive requirements, the Enterprise plan provides the highest level of customization, security, and dedicated support. When selecting the most appropriate plan, organizations should carefully consider factors such as team size, project complexity, storage needs, and budget. By aligning these aspects with the features and benefits offered by each plan, businesses can ensure they choose a solution that not only meets their current demands but also supports their future growth and success. ### Compare Pricing Compare pricing across our most frequently recommended IT Project Management products. Software options Starting price\* User rating [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) $9.00 per month 4.49[(3541 reviews)](https://www.softwareadvice.com/project-management/smartsheet-profile/reviews/) **73** recommendations [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) $10.00 per month 4.37[(3038 reviews)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) **70** recommendations [Project Insight](https://www.softwareadvice.com/project-management/project-insight-profile/) $9.00 per month 4.49[(94 reviews)](https://www.softwareadvice.com/project-management/project-insight-profile/reviews/) **38** recommendations [Striven](https://www.softwareadvice.com/project-management/striven-profile/) $35.00 per month 4.82[(130 reviews)](https://www.softwareadvice.com/project-management/striven-profile/reviews/) **15** recommendations [Teamwork.com](https://www.softwareadvice.com/project-management/teamwork-pm-profile/) $9.99 per month 4.51[(941 reviews)](https://www.softwareadvice.com/project-management/teamwork-pm-profile/reviews/) **11** recommendations \*Defined as the price above any available free plan ## Jira Features Drawn from insights across 15467 verified reviews, we've outlined Jira's best and worst rated features and how they stack up against the average rating. Jira's score Category average Jira's Best Rated Features To-Do List 4.79 4.10 category average Training Management 4.71 4.48 category average Bug/Issue Capture 4.70 4.61 category average Jira's Worst Rated Features Budget Management 3.70 3.58 category average Idea Management 3.97 3.97 category average Iteration Management 4.0 4.50 category average - Popular features found in IT Project Management Drag & Drop Issue Management Prioritization Project Planning Requirements Management Resource Management Status Tracking Task Management Time & Expense Tracking Workflow Management - More features of Jira Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Ad hoc Reporting Agile Methodologies Alerts/Notifications API Application Management Approval Process Control Approval Workflow Assignment Management Audit Trail Authentication Backlog Management Bar Chart Budgeting/Forecasting Budget Management Bug/Issue Capture Bug Tracking Build Log Business Process Automation Calendar Management Campaign Management Campaign Scheduling Campaign Tracking Capacity Management Change Management Charting Checklists Cloud Computing Collaboration Tools Color Codes/Icons Commenting/Notes Communication Management Compatibility Testing Compliance Management Compliance Tracking Configurable Workflow Configuration Management Continuous Delivery Customizable Dashboard Customizable Fields Customizable Reports Customization Dashboard Data Connectors Data Import/Export Data Modeling Data Visualization Debugging Deployment Management Document Management Due Date Tracking Email Alerts Email Marketing Email Tracking Employee Database Employee Management Employee Scheduling File Sharing Filtering For Developers Forecasting For IT Project Management Forms Automation Forms Management Game Development Gantt/Timeline View Goal Management Goal Setting/Tracking Graphical User Interface HR Management Idea Collection Idea Management Ideation Incident Management Integrated Development Environment Inventory Management Issue Scheduling Issue Tracking Iteration Management Kanban Board Log Collection Marketing Automation Marketing Calendar Media Planning @mentions Messaging Milestone Tracking Mobile Access Mobile App Mobile Development Monitoring Multi-Channel Marketing Multiple Projects Online Time Clock Percent-Complete Tracking Personalization Planning Tools Portfolio Management Predictive Analytics Private Dashboards Process Change Tracking Process Management Process Modeling & Designing Product Data Management Productivity Tools Product Lifecycle Management Product Roadmapping Progress Reports Progress Tracking Projections Project Management Project Planning/Scheduling Project Scheduling Project Time Tracking Project Tracking Project Workflow Public Dashboards Purchasing & Receiving Quality Assurance Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Recurring Issues Recurring Tasks Release Management Release Planning Reminders Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requirements Review Resource Allocation Resource Scheduling Risk Management Roadmapping Rules-Based Workflow Scheduling Screen Sharing Search/Filter Single Page View Software Development Source Control Spend Management Sprint Planning Stakeholder Defined Attributes Sub-Task Management Supports Scrum Surveys & Feedback Tagging Task Editing Task Planning Task Progress Tracking Task Scheduling Task Tagging Team Collaboration Team Management Templates Third-Party Integrations Ticket Management Timeline Management Timesheet Management Time Tracking To-Do List Traceability Traditional Methodologies Training Management Transcripts/Chat History User Management Utilization Reporting Vendor Management Version Control Visualization Visual Workflow Management Web App Development Web/Mobile App Development Whiteboard Widgets Workflow Configuration ## Jira Integrations Based on 15467 verified reviews, we've identified products most frequently integrated withJira. GitHub Integration rated 4.6 from 268 reviews Microsoft Outlook Integration rated 4.5 from 99 reviews Zendesk Suite Integration rated 4.7 from 58 reviews Microsoft Teams Integration rated 4.6 from 53 reviews GitLab Integration rated 4.6 from 52 reviews JIRA Service Management Integration rated 4.4 from 49 reviews See all 148 integrations ## Jira Key Sentiments We analyzed 15467 verified reviews for Jira to find out what actual users really think. Most Positive Sentiments Team collaboration 70% Positive 22% Neutral 7% Negative The platform helps teams stay organized and maintain transparency across departments by centralizing projects in one workspace. Collaboration features enable shared project management, task coordination, and efficient communication. Integration with external tools further supports smooth teamwork and enhances productivity for both internal teams and external partners. Project management 67% Positive 24% Neutral 8% Negative Jira accommodates large, multi-project environments and supports diverse methodologies, making it adaptable to different organizational needs. Comprehensive tracking and planning tools allow teams to monitor progress, organize tasks, and optimize execution from start to finish. Its flexibility ensures businesses can manage projects across industries without sacrificing control or visibility. Task management 62% Positive 15% Neutral 23% Negative The platform supports detailed task assignment and delegation, enabling teams to prioritize, set deadlines, and automate repetitive work for greater efficiency. Progress monitoring tools help maintain visibility into project status, ensuring responsibilities are clear and nothing is overlooked. These capabilities allow teams to stay organized and deliver projects on time. Least Positive Sentiments Training and learning curve 29% Positive 49% Neutral 22% Negative Configurable workflows and project templates enable teams to tailor processes to their specific needs, but mastering advanced features requires significant time and training. Non-technical users often struggle with onboarding, as the platform’s complexity makes proficiency difficult without dedicated instruction. This can slow adoption and increase reliance on support resources. User management 32% Positive 37% Neutral 31% Negative Role-based access and permission settings help manage team privileges and automate notifications for smoother collaboration. However, managing permissions can be challenging due to unclear settings, license restrictions, and the complexity of user rights administration, which often complicates both setup and ongoing management. Ease of use 55% Positive 33% Neutral 12% Negative While the platform offers extensive functionality, navigation can feel overwhelming for new users. The interface is often described as complex and unintuitive, making it difficult to locate specific tasks or features. The abundance of options complicates onboarding and slows adoption, creating challenges for teams unfamiliar with advanced project management systems. ## Jira User Reviews ## Jira customer ratings - Overall rating: 4.4/5 - Total reviews: 15,467 ### Rating distribution - 5 stars: 8,569 reviews (55%) - 4 stars: 5,550 reviews (36%) - 3 stars: 1,133 reviews (7%) - 2 stars: 148 reviews (1%) - 1 star: 67 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.3/5 - Customer support: 4.2/5 - Functionality: 4.4/5 --- ### Powerful Agile Tracking with a Steep Learning Curve - Overall rating: 4/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Jira provides unmatched customization, robust tracking, and comprehensive reporting for managing technical development cycles. It excels at scaling complex agile workflows, though it requires substantial configuration and ongoing maintenance to prevent workflow bloat and keep it accessible for non-technical users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Keeps your original stance—recognizes Jira's industry-leading Agile tracking, robust reporting, and deep workflow automation, while accounting for its ongoing complexity and steep learning curve for non-technical users. #### Cons Jira is so customizable that instances easily become clogged with redundant custom fields, rigid permission schemes, and hyper-complex workflows. Maintaining standard reporting often requires a dedicated Jira administrator just to keep the setup usable. --- ### Jira: Best Software Ticketing System - Overall rating: 5/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like that Jira has its own markup language. It is easy to use, easy to customize, and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think Jira is the best ticket system on the market. I like how it is easy to customize testing work flows for easy team collaboration. #### Cons Honestly, out of all the systems, I cannot say I have a complaint. They even offer free membership up to 10 users! #### Reasons for switching to Jira Easier to use and cheaper. Trello was hard to figure out and lacked features that JIRA has. --- ### Handles large payloads well and UI is basic - Overall rating: 4/5 - Reviewer: Chinthaka J. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The platform can be integrated and scaled with other key ecosystems such as M365, and Azure. Handles large workloads very well and is stable #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Jira is one large ecosystem. Being a platform company we make use of the Jira service management which is for ticketing system and confluence for documentation and knowledge management #### Cons The graphical user interface is pretty basic and bold across all platforms, however can be cuatomized heavily --- ### Good Project Management Tool and Strong Visibility - Overall rating: 4/5 - Reviewer: Lauren F. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Jira is a useful tool for managing projects and cross-functional work. It has good visibility into priorities and ownership, and does a good job of providing project status to help keep teams aligned. While it can become complex if too many workflows and custom fields are added, it is effective for tracking work and improves accountability across teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Jira does a good job keeping projects organized and making it clear who owned what. Its helpful for tracking tasks and managing priorities into project status across teams. I especially liked having everything in one place rather than trying to manage work through email and spreadsheets. #### Cons Jira can become overwhelming if it isn't set up well. Some teams create too many workflows and ticket types so there are too many custom fields that make simple tasks more complicated than needed. #### Reasons for switching to Jira As projects became more complex, we needed better workflow management and task tracking across multiple teams. Jira provided more flexibility when working with project at scale. --- ### Powerful and Highly Customizable Agile Project Management - Overall rating: 5/5 - Reviewer: Bea B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Jira is that it is a necessary powerhouse for software development teams. It provides the structure and accountability needed to scale Agile practices effectively across an organization. When configured well, it creates total transparency between product, engineering, and management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jira’s greatest strength is its unmatched customizability for Agile workflows. Whether you follow Scrum, Kanban, or a hybrid approach, Jira can be tailored to fit your exact process. The ability to create complex workflows, automate repetitive tasks (via automation rules), and configure distinct issue types allows teams to work exactly how they want. #### Cons Its steep learning curve and complexity. Jira is not an intuitive tool for new users, setting it up correctly requires a dedicated administrator, and onboarding new team members often takes significant time. #### Reasons for switching to Jira I transitioned from Wrike to Jira primarily to align with our client's current project management ecosystem. While Wrike is an excellent tool, Jira offers a higher level of robustness and granular customizability that is often required for complex, enterprise-level software development. --- ### Quick to learn, easy to use, a lifesaver - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful. It saves us a lot of time and using it across the company means an elimination of so many MS products that can be lost or stored in a way that gate keeps and silos a bit too much. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I first started my job I had never used Jira or any Atlassian products before. So I came in totally green and had to be trained on it. It took about a month to fully understanding it, but once I did it was just great. Very easy to use. Terrific at guiding my assignments across departments. Using it to communicate with both our field users and our office staff, for various departments and projects is wonderful. And it scales really well for bigger and smaller projects. #### Cons I think it can get a little too granular at times and if you aren't careful, people can map out projects in a way that isn't as helpful as it could be. I mostly charge that to copy of a copy training and not learning from the support staff at Jira itself. --- ### Reliable Project Management with Room for Better Email Handling - Overall rating: 4/5 - Reviewer: Komal G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I have worked with Jira for about two years, primarily using it for ticket management and team collaboration. Overall, my experience has been positive. I especially liked the email customization options, which helped tailor notifications and workflows to our team's needs. One challenge I experienced was with email-based ticket creation and status tracking. At times, a small issue—such as an incorrect or missing email subject or keyword—could prevent a ticket from being generated or updated correctly. I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency. Overall, Jira is a powerful and reliable project management tool with excellent collaboration and task management features, though I believe the email handling and reporting experience could be made more intuitive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I liked most about Jira was its strong project and team collaboration features. It made task management simple with customizable boards and clear progress tracking, helping everyone stay aligned. I also found it easy to use after getting familiar with the interface. Jira offers good value for money considering its features, and the customer support resources and documentation were helpful whenever I needed assistance. Additionally, integrations with diagram tools made it easier to visualize workflows and plan projects effectively. #### Cons The feature I liked least was the status reporting. While it provides useful information, I found some reports to be more complex than necessary and not always easy to customize or interpret at a glance. A simpler and more intuitive reporting experience would make tracking project progress even more efficient. --- ### The Ultimate Backbone for Agile Workflows and Sprint Management - Overall rating: 5/5 - Reviewer: Syed S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Jira has been highly positive. It serves as the undisputed backbone for our daily agile operations. Despite a steep initial learning curve for some users, its ability to streamline sprint planning, enforce workflow rules, and provide transparent reporting makes it an indispensable tool for keeping our development teams aligned and delivering value consistently #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Jira is its unparalleled flexibility in managing sprint backlogs and customizing agile boards. Setting up custom workflows, issue types, and quick filters allows our teams to map their exact processes perfectly. The drag-and-drop interface makes sprint planning and daily standups incredibly efficient, providing the team with clear, real-time visibility into their tasks. #### Cons While Jira is incredibly powerful, its sheer volume of features and configuration options can make the user interface feel overwhelming and complex for new team members. The learning curve can be steep, and navigating through extensive issue layouts or setting up advanced custom fields often requires significant administrative overhead to keep the workspace clean and intuitive. --- ### Best atlassian product - Overall rating: 5/5 - Reviewer: Bhumika H. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience is very good I am using jira since 2 years and it's a game changer whether to create tasks raise request to raise defects everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is very good and easy to create stories defects and to log work and to handle everyday tasks #### Cons Nothing everything is best about jira also with modern AI tools it works more effectively and efficiently --- ### A fantastic work management tool - Overall rating: 5/5 - Reviewer: Connor W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a great experience. It has allowed teams I’ve been on using Jira to manage and have more visibility for work in “work”, work coming down the pipeline, and work that has recently been completed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Jira expanding over many different industries - what I enjoy most about it is ease of use, visibility of work, and digestible interface. #### Cons On a larger team, with high amounts of work assigned coming through Jira for tracking - it sometimes was convoluted. With many tickets coming in per day for just myself, having an instant reference for every bit of work and what needs to be accomplished was sometimes a challenge. --- Showing 1 - 10 of 15467 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) ## Jira FAQs - Is Jira worth the cost? Based on nearly 1,000 verified Jira reviews on Software Advice, users have mixed opinions on Jira's cost and pricing structure. Smaller teams and startups appreciate the free tier, which offers basic functionality with unlimited goals, projects, tasks, and forms. Other reviewers find the higher-tier plans too expensive and confusing, and price hikes are large between tiers. - What is the main use of Jira? The main use of Jira is for product and software development teams to plan sprints, assign tasks, and analyze progress. Jira comes with ready-made templates for Scrum and Kanban and methodologies, allowing users to assign responsibilities and due dates. It is also an efficient bug-tracking system so users can log and prioritize bugs, assign them to engineers, and integrate with other development tools to push changes live. - Is Jira difficult to learn? Across thousands of verified Jira reviews on Software Advice, a 4.1-star ease of use rating highlights that opinions are mixed. Positive reviews mention a visual, customizable interface that feels easy to navigate. Other reviewers find that Jira has a steep learning curve, and its interface isn't intuitive for new users. 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