JIRA Software


 

JIRA Software is an issue and project tracking tool designed for software development teams of all size, across all industries. Backed by over a decade of experience, the newly released JIRA Software combines JIRA’s historically popular workflow mapping and issue tracking with several agile development capabilities.

These new capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a rich set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a Web-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Development panel
    Development panel
  • JIRA - Release hub
    Release hub
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

1,046 Reviews of JIRA

 

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Software Advice Reviews (216)
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Showing 1-20 of 216

Otavio from Nvestly
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very functional, slow and hard to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very flexible
Highly functional
New interface is clean
Solid search
New team cares about building better product

Cons

Very cumbersome to set up
Requires tons of customization
Incredibly slow, with each click taking 5 seconds, which is literally an amount of time that advertisers pay for
Bad Ux still prominent

Review Source
 
 

Irene from Software
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Service Ticket Platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

JIRA is a great platform for engineers who handle service tickets as well as non technical users in customer service, sales, and marketing. JIRA helps our collaboration and efficiency among these cross-functional teams.

Cons

I think everything about JIRA is great but the pricing can be a bit steep for small organizations, since they charge based on the amount of users. Perhaps they should provide different user type licenses, as it is a bit unfair to charge the same amount for those who actively use the platform and those who seldom use the platform.

Review Source
 
 

Robin from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Lots of features leaving some things to be desired for QA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how much I can do in Jira–track hour allocations, projects, sprints, epics and all less pieces of work, as well as hours, history of work done and much more.

Cons

I don't like the formatting options, and often open a Google doc where it's so much easier to format and add screen shots.

Review Source
 
 

Robert from Robert Spare Consulting
Specialty: IT Services
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Great ticket and workflow solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to create a ticket with all the required information (configurable) or collect tickets from email or JavaScript API. The workflow and permissions are highly configurable and permissions are as well. All configurations can be managed across a single or multiple projects.

Cons

Even with all the configurable fields, sometimes you still have to ask for information that isn't given by the submitter of the issue; but, that's hardly the fault of the software!

Review Source
 
 

Phillip from SHS
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very easy to understand and use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use of the product. You are able to create bugs/tasks/Story/Epic pretty easily. You are able to select priority and assign it to a teammate if needed.

Review Source
 
 

Andrew from Vivint
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Jira is a top tier project management tool that makes company wide project awareness and tracking easy.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The visibility of the projects to others in my department and on my team makes it so much easier to manage expectations. Setting goals and tracking content development has never been particularly difficult, but keeping everyone in the loop and making sure the right people are aware of the current status of working projects is one thing that makes Jira so great.

Cons

Occasional hiccups with the status of projects. Sometimes we just don't understand the full functionality of the lanes you can put your projects in. It is nice to have extra features, just hard when you don't understand all of them.

Review Source
 
 

Paul from SOTI Inc.
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great tool for large scale projects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Good user interface while maintaining large technical depth. We have almost all our teams using it, from the most tech savvy to the least tech savvy and all seem to be able to use the tool effectively and exploit it's features as much as their skill allows them to. As our team keeps growing and placing new demands on the system we have not seen problems with performance or features lacking.

Cons

We have tried to develop a few custom plugins to maximize our use of the product but found their documentation for plugin development had errors and was not well updated. We usually needed to end up searching stack overflow to find out how to fix some of them.

Review Source
 
 

Phillip from NetPotential
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Fully functional online project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great value for money for small teams. Highly recommend.

Pros

I like how this product is very affordable for small teams - especially if you host the software on your own internal network.
I like how you can get 3rd party plugins to extend the software.
I like how you can have either a cloud based automatically updated version of the software or a self-hosted version.

Cons

I don't like that there is no good built-in WYSIWYG editor when editing project details and comments. You can get 3rd party ones but these have bugs and are limited in features.
To learn the software, there is a steep learning curve - especially if you want to use the moderate/advanced features.

Review Source
 
 

Matt from Keller Williams
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

The only way to properly manage a deployment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

JIRA allows me to manage bugs, issues and deployments with total transparency. You can see the status and history of issues you are working on and handing off projects is a seamless process. It also allows for plugins to slack and trello that we also use.

Cons

The only down side to JIRA is the same as it PRO side. It is so full featured it can become very difficult for people new to the platform to get up and running quickly.

Review Source
 
 

Lynn from Dish Networks
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

JIRA - Excellent Agile product lifecycle management.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Highly customizable allowing use by all stakeholders in the project management lifecycle. Makes Agile project management simple and straight forward.

Cons

Requires commitment from an organization to spend the time to customize it to the needs of everyone.

Review Source
 
 

rahul from NTTDATA
Specialty: IT Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

JIRA is a project management software that is quite popular

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

JIRA is designed to help users capture, assign, and set priorities to their work. It allows you to manage the whole process of application development making sure that all things are covered, from concept to launch

Cons

some time jira will work quit slow because of the traffic is high and multiple request comes form different domain

Review Source
 
 

Naveen from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Nice tool for Management Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is very much user friendly, too easy for reporting an issue and updating its status, especially attaching the screenshot very easily.

Cons

We never managed to put our marketing and design team issues in JIRA because it is way too much complex for the type of tasks they deal with.

Review Source
 
 

Daniel from JazzHR
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great Tool for communication!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Really love the sleek design and how easy it is to complete the tickets needed to communicate with my engineering/IT help desk. The ability to drag and drop files and screenshots is also incredibly helpful when needing to get information sent to other teams

Cons

One update they made on the design was to change the "Create" button and move it to a different part on the page. Although I now know where it is located, it was very frustrating that they would move the button and not at least put some sort of pop-up note to let us know where it had been moved to.

Review Source
 
 

Jack from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Powerful and Highly Configurable Software for Development and Issue Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I appreciate its strong integration between Service Desk (for reporting and communicating on issues), JIRA (for tracking progress through issues), and Bitbucket (for linking issues directly to source code).

Cons

Managing JIRA should be treated like a software design project of its own. Changes to the configuration can have undesirable consequences that take considerable work to backtrack.

Review Source
 
 

Savvy from Infobahn Softworld Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Decent Project Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the way Jira displays projects on Boards. It's easy to see who is assigned to what and what phase of the project the specific task is in.

Cons

The main thing I dislike about Jira is that we also use it for tracking time spent per person per project and our timesheets are generated out of that data.

Review Source
 
 

Sarah from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Lots of features leaving some things to be desired for QA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the easy of working through a filtered list of tickets as my to-do task for the day or week. I like the easy of use of the timesheet feature for tracking my daily hours on various projects.

Cons

I don't like the formatting options, and often open a Google doc where it's so much easier to format and add screen shots. I don't like that editing is sometimes within the ticket and sometimes it's a modal where formatting options are different.

Review Source
 
 

Deepak from Infobahn Softworld
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

One of the Best In Class Agile Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are countless integrations that it has and it has many products that it will integrate with so you can set up all kinds of tooling around it.

Cons

Some of the management aspects of projects and users is a little difficult to setup, but documentation has improved where it is not as painful as long as you read before you start.

Review Source
 
 

George from Infobahn Softworld
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

All the features that you could ever need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Jira is very flexible and has all the options you could ever need. It is a complex system but once you get used to working in it you can manage your day-to-day with great ease.

Cons

Much the same as other programs, there is a lot going on with Jira and data fields and functionality and can be scary to navigate around in at first.

Review Source
 
 

Maddy from Infobahn Softworld
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Good Product Development Management Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Jira is a great tool for identifying and tracking bug issues as well as organizing and executing new product development.

Cons

Really the only dislike is that it offers so many tools & capabilities, you can keep uncovering more efficient ways to use the service and platform which can be a little disruptive

Review Source
 
 

Jay from Infobahn Softworld
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

A complete project management tool for development teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I most like in JIRA is the transparency it provides us in our tech team. As a product manager, I have a clear view of what our team is working on and what I have planned for the next weeks.

Cons

We never managed to put our marketing and design team issues in JIRA because it is way too much complex for the type of tasks they deal with.

Review Source
 
 
 
Showing 1-20 of 830

Kamran from Waterless Auto Spa Hub (WASH)

February 2018

February 2018

Add a few features and this might just be the best software ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It integrates well with Confluence for team collaboration on bugs and projects. This allows us to have automated checklists in Confluence for testing, customization UI for external bug/project submission, lots of reports and metrics tracking. I feel its the best software a company can use for maintaining issuing bugs and managing the project. JIRA is also the tool to allow all of stakeholders to be more proactively to communicate transparently and especially development team to work on Agile/Scrum methodology perfectly

Cons

The thing i would like to overcome is that for certain mass like students who wants to learn the project management concepts are unable to get the proper insight in th free version. Cheaper alternatives also available. It takes you to the beginning date of one of the projects. In this case, I have to scroll all the way through to find today's date.

Review Source: GetApp
 

Arjun

February 2018

February 2018

Easy bug tracking for dummies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It integrates well with Confluence for team collaboration on bugs and projects. This allows us to have automated checklists in Confluence for testing, customizable UI for external bug/project submission, lots of reports and metrics tracking and automated task reminders that can link back to our documentation database

Cons

First time user is a little intimidating, (non Dev) bug pages can be a bit overwhelming with the amount of data presented and there is not always an easy way to filter the page for just that data you are looking for.

Review Source: GetApp
 

Lucas from Whirlpool Latin America
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Jira a good tool for those who use Agile Metodology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a good support for teams that used to use Kanban and want to merge to Scrum. It has a good mechanism to cover projects and share responsibilities.

Cons

In the beggining it's not very easy to learn how to use, but during the time you start using and learning how it works, this tool become excellent.

Review Source: GetApp
 


January 2018

January 2018

Great tool - needs better support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

JIRA can be highly customizable to meet a variety of business processes. We have teams across our company that have been able to create project boards or ticket tracking systems that match their needs - despite having very different workflows. Once the entire company uses it, it simplifies processes for everyone and creates transparency into where issues are at.

Cons

It was extremely hard for Atlassian/JIRA to change our billing contact, even after we contacted them and let them know the person who set up the tool had been gone 2+ years. They gave us the run-around and shut down our account without warning, leading to widespread panic early one morning. Their lack of phone support is terrifying in these situation as the tool has become integral to running our business and this was a big deal.

Review Source: GetApp
 

Max from Lucid Software Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Decently good-looking
-Tracks projects pretty well in general
-Collaborative
-Strong editing capabilities
-Works with a lot of file formats and types

Cons

-Not the most beautiful product out there
-Sometimes takes some learning to get started
-Does a bad job deciding when to send emails, although this could probably be customized

Review Source: GetApp
 


December 2017

December 2017

Perfect for teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a great project tool for teams who like to get things done. It helps divide up the work and get team members the information they need to complete the action on each ticket or continue the conversation to get what they need.

Cons

It does take a while to "get the hang" of it. The learning curve is high, but customer service is great and once you learn all that it can do, it's a very powerful tool.

Review Source: GetApp
 


November 2017

November 2017

A comprehensive project management tool for any technology company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having worked with an older version of Jira and implemented the new one, I am very happy with the product. Especially for technical teams it allows great level of detail and overall visibility of what's being done.
Very happy with the support we received during setup process.

Review Source: GetApp
 

Bartosz from 10Clouds
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Very good tool for Scrum/Kanban projects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jira has a lot of features that help with keeping the project running in Scrum/Kanban. Setting task owners, epics, story points and many other things is great. UI has changed a couple of weeks ago. For me it's better, cleaner.

It's also highly customizable, great advantage.

Cons

Jira is slow and that's the biggest pain e.g. when I'm trying to update a task or something like that. It's also not easy to learn as there are many things which require Scrum/Kanban knowledge and it has plenty of features.

Review Source: GetApp
 


November 2017

November 2017

Jira - Good for small team projects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Complete package with good functionality for users. It allows us to address almost every aspect of a project at once. Good notification functionality.

Cons

The UI is built for programmers not end users. Many of us on the site are not technical and the site could use a more visual orientation.

Review Source: GetApp
 

Paula X. from Duetto
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Amazing Project Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great collaborations tool, we use it to keep track of all of our open issues and improvement requests. Love that you can download raw data and create different categories. Very customizable. Workflow is great for out start-up company.

Cons

It can be buggy sometimes. Have not had the best experience with customer support and sometimes the filters don't work.

Review Source: GetApp
 

Andrew from CafePress Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Solid tool, not quite as good as Rally

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It does a good job of adhering to Agile principals. Our organization uses it for "time entry" for exempt employees and we use the TimeTracker plugin from Everit which makes time entry easy.

Cons

Not as flexible as Rally, at least not from my experience. It does have flexibility but I guess I am just spoiled from using Rally.

Review Source: GetApp
 


October 2017

October 2017

One of the best project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using JIRA for several years. Is our critical system for managing projects, teams, issues and time tracking. We also use it to send reports to customers.

Pros

It is easy of use
Lots of features

Cons

Configuration is in some cases a bit difficult

Advice to Others

You can create a good solution using plugins

Review Source: GetApp
 

George from Lambda Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Software development classics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Atlassian Jira is go to tracker for software development companies that reached certain scale. Looks like Atlassian is updating all their products so you can expect it to get more modern experience.

Pros

Incredibly configurable, a lot of people already familiar with it

Review Source: GetApp
 

Mikka from Stash Invest
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best out there doesn't necessarily means the best?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Jira for bug tracking and project management for over a year. Based on other solutions out in the market this is definitely the best offered at the moment, however there is still room for improvement.

Pros

The two main pros are:
- Customizable: can create / remove any fields
- Integration: can integrate with most popular systems such as Salesforce, Trello, Github, etc.

Cons

Sometimes can get quite cumbersome, if you're not used to the tool, or are tech savvy it may be hard to use filters and reporting.

Advice to Others

Overall, the pros outweigh the cons, just take into consideration a learning curve when first implementing.

Review Source: GetApp
 

Bruce from New Zealand Post Group
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

JIRA best cross functional change & issue management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

JIRA have come a long way in the last handful of years by increasing their product offering with Agile Project & Kanban management features. It's an easy to use incident and bug management tool that my business use extensively. I'm a strong advocate of JIRA. We use Mantis currently for project bug tracking & management but I find mantis less friendly and views are not as good as JIRA. JIRA's reports is a winner also.

Pros

More than just a bug and incident management tool which provides more benefits in one place.

Cons

The only con is the older version currently in use by my business is outdated.

Advice to Others

I have recommended to my businesses management to upgrade to the new Agile capable version of JIRA and suggested that once it's fully adopted to consider moving project defect management away from Mantis.

Review Source: GetApp
 

Abhijeet from Vodafone India Services Pvt. Ltd.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Awesome for agile methodology !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are using it for daily basis in our organization!
User friendly
More efficient
Must needed for Scrum and task assignment

Cons

Retrospective and reports are not that much good as compare to other features.
I would suggest if we can overcome on this it will be powerful tool :)

Review Source: GetApp
 

Joe from Tenderfield Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Ease of use and it works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to micro-manage my dev team within a sprint time frame.
The team is communicating well within the organization and we can access the Jira board anywhere anytime.

Pros

simple and clear
works on all smart devices

Cons

Cheap if you have a team of 10 but once you go over 10+ the price will kick in.

Advice to Others

Try it out and set up on your server.

Review Source: GetApp
 


August 2017

August 2017

Great for Software Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent for managing tickets, backlog, sprints, version releases. Easy to use with permission controls for all users. Allows delegating of tasks and responsibilities.

Pros

Straightforward, built for software development.

Cons

New UI is quite the change, not as intuitive as the old one.

Advice to Others

JIRA is the best for managing product development and issues.

Review Source: GetApp
 

Maria from OAM

August 2017

August 2017

Experience as a business user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

As a business user, it is easy for me to keep track of the tickets I issued, as well as keeping up to date with the status or progress.

Cons

I don't have anything to complain about, except perhaps the pricing is a little bit steep I heard from my colleagues.

Review Source: GetApp
 

Jelena from Orioly Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Once it is set up right, it is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jira is made for managing develeper teams, IT companies. In our startup, we use it differently in the IT department and in our marketing department to manage, monitor and control each team mate work load.

Cons

As far as I know, you need an IT person to set it up. So it is really useful if that person administering and setting up Jira 1) knows what you want from it (ideally the decision maker in the company understands how Jira works) and 2) knows how to make it happen in Jira.
That's the most difficult part, setting Jira up.

Review Source: GetApp