JIRA Software


 

JIRA Software is an issue and project tracking tool designed for software development teams of all size, across all industries. Backed by over a decade of experience, the newly released JIRA Software combines JIRA’s historically popular workflow mapping and issue tracking with several agile development capabilities.

These new capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a rich set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a Web-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Development panel
    Development panel
  • JIRA - Release hub
    Release hub
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

1,997 Reviews of JIRA

 

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Software Advice Reviews (230)
More Reviews (1,767)

Showing 1-20 of 230

Ross from NetPotential
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great project management tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's a really great project management tool for managing tasks. It's feature rich and give's you lots of flexibility on what tasks you can put into it.

Cons

The thing I hate the most about it is attaching an image. It doesn't let you paste the image directly in the WYSIWYG editor. This was working when we had jira setup in our local server but was gone when we had to migrate to their online jira.

Review Source
 
 

Cedric from Coveo
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

A complete agile management service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very flexible
Has a rich API
Customizable

It's a wonderful tool for small or big teams.
Quick to learn.

Cons

A little slow
The price could be much lower for small teams like 5 or less.
Can't share metadata between teams like releases

Review Source
 
 

John from 2600Hz
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Standard tool for managing software projects and assets, gets the job done but needs some polish.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Does a pretty good job of allowing for a simple or a data rich agile envirnoment for project and issue tracking. It helps that its also a standard so most folks are familiar with.

Cons

I really am having a difficult time with the new interface. It drives me nuts and after several months I still feel I'm doing more clicks than I was before.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Best Bug Tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use. Very reliable and fast. Good price. New features. Good integration with GitHub. Mobile app.

Cons

There is almost no issue with JIRA software. The only thing is the pricing which is changed recently. The limit does not match to our team so we have to pay for the next tier. However, with the previous plan, we were paying way lower because it was per user.

Review Source
 
 

Sajid from Zameen.com
Specialty: Real Estate
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

An excellent tool for sprint management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use is definitely a plus. It allows you to highlight existing issues and track progress on them. Moreover, the way projects, tasks and issues are integrated make project management extremely easy.

Cons

One thing JIRA can improve on is allowing the user to manually choose the current status. I.e Marking an issue ready to test should not have a prerequisite of all the other stages that are predefined. Other than that, it's a golden tool for project managers.

Review Source
 
 

Raewyn from Team FF
Specialty: Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

JIRA - help you create better software with less drama

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

JIRA can look intimidating to start but the onboarding process is great and once you get used to the tool it's simple and yet powerful to use.

Cons

For non-techie people it can feel intimidating to understand the terminology and how everything fits together but once you get past that it's one of the best tools I think you can use.

Review Source
 
 

Viktor from Softwerk AB
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We were using Youtrack before and then switched to Jira because it has more functionality we need (especially when it comes to configure custom workflows.). We are using it already almost a year and I think it was the right choice.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very configurable, you can customise a lot of stuff.
Being able to edit tickets in bulk.
Supports epics.

Cons

Price, I think it is most expensive tool on the market.
There should be easier way to see previous sprints, and issues they contained.

Review Source
 
 

Michael from Riskalyze
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Excellent metrics, endlessly complicated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is endlessly customizable and can work in any type of time and task tracking environment. If setup properly

Cons

Highly complicated. I'm just glad I'm not the person that had to configure everything for us. We relied heavily on guess and check

Review Source
 
 

Myca from United Methodist Communications
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Incredible Functionality -- Too Big for Small Teams

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Without a dedicated PM, it can quickly derail into chaos. Smaller teams are better off with something like Basecamp or Teamwork, where you're capturing the higher level details and working through the specifics on a more individualized basis.

Pros

The range of functionality within JIRA is truly astounding, and for large teams working with complex software builds, it's probably the best bet -- or even the only way to go. It's very easy to drill down deep into the details to capture every nuance that needs to be communicated between business teams and engineers/developers. Great for projects where there's a hardcore, dedicated PM.

Cons

JIRA's pretty massive for a smallish dev team, perhaps 5-10 people or less. The level of granularity that must be captured to make the platform usable is probably more overhead than a truly agile team would want to take on.

Review Source
 
 

Karthic from MITRA
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

JIRA - One Stop Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Be it waterfall or agile model, jira can be easily adopted to either methodology. It makes it easy to define our own state and assign responsibilities according to our project. This can be utilized across different industries.

Cons

Not really many cons. Many similar products are available in the market. The UI can be little bit more intuitive and appealing to the end users.

Review Source
 
 

Matt from Vetter Software
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Comprehensive and accurate management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simply put, JIRA is easy to use. Requiring little or no training, it's an effective tool for project management tasks - ranging from engineering to human resources. It's real-time editing functions make it a valuable tool for managing group or team meetings.

Cons

The formatting can be clunky at times, as it doesn't alway behave intuitively. Many of us non-millennials were raised on MS Word, so we expect document formatting to work a certain way, and needless to say, JIRA doesn't behave that way. Too much trial and error to format entries.

Review Source
 
 

Sam from ExtremeTix
Specialty: Advertising & PR
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great to communicate web development work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend JIRA for any team that needs to collaborate on digital issues.

Pros

We use JIRA to create tickets for issues that need to be resolved. Add all important items to your ticket (explain the issue, CC coworkers, add images, etc) and see the activity of your ticket all the way through the process until the issue is resolved.

Cons

The interface can seem intimidating when you first log in. But after some practice, you learn where things are within the software to get things done.

Review Source
 
 

Joebe from Ultradata
Specialty: Web Design / Development
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

An excellent traffic management tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend JIRA to any company looking for an affordable ticketing software. The rewards you reap from this system, far outweigh any minor niggles that crop up.

Pros

JIRA allows for a continued, engaged flow of communication between colleagues and clients. As a traffic manager and digital producer, it allows me to know the capacity of my team at a glance and assign tasks to the right person the first time.

From a project perspective, it acts as a one stop shop for all documentation and tasks and allows my team to communicate effortlessly with our clients. The permission levels among users means tickets can be passed around and worked on without clients being bothered with endless notifications regarding the workflow.

JIRA allows you to view details at both a granular and more general level as well as acts as an archive for all work undertaken by particular users or within particular projects and sprints.

Cons

It does take a while to master the creation of filters, projects and workflows and the default settings are not fit for everyone but the great thing is your JIRA admin user can amend all details to match exactly what your company needs from the tool.

Review Source
 
 

Jeremy from Sarcos
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Easy setup - open source

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Need a bug tracking system that is on premise and self hosted, this is the perfect solutions. This a web application, users will login through a web browser on the same network, super ease of use for larger teams.

Cons

JIRA is such a robust product, it can be a lot for smaller teams, it is expensive, but rich with features. Some other competitors offer simpler systems for fraction of the cost.

Review Source
 
 

Grace from SofTrek Corporation
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

JIRA is a super-useful tool, even for marketing departments

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our marketing dept configured JIRA to work for us even though it's designed for software engineers. By creating swimlanes that conform to our creative and planning processes, we can track where projects are and who's responsible. It's easy to report on epics and to filter issues to create your own personal task lists. I've occasionally had to use the bulk change function, and that could be a bit easier to use. You also have to bounce around a lot from screen to screen sometimes, which makes it a bit inefficient. The search function is not a happy situation, either.

Pros

Using JIRA issues and epics has helped our marketing department become much more organized. We can easily see the entirety of our ongoing project and keep up to date on every issue associated with it.

Cons

It's heavy duty, so sometimes we have to go to our administrator to set up something that seems easy to do but isn't.

Review Source
 
 

Sunny from IdealUser
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

JIRA full value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i think JIRA is a very powerful and very helpful tool. it has lots of functionality to improve business. I also love the support and the fact that they are always interested in making their product exceed expectations.

Cons

i dont have any cons for this product. there are some things that an off-the-shelf product will never deliver.

Review Source
 
 

Aparanji from Igs
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Awesome tool for project management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great tool

Pros

Easy to understand
We can customise according to our needs
Very much for for agile methodologies
Easy to maintain

Review Source
 
 

Whitney from Zillow Group
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Fine, not great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Is easy to use, no frills. We use it specifically to file bugs and prioritize them by urgency. The process of submitting a ticket is rather simple, and easy to do. I like being able to drag and drop files/screenshots and have an ongoing conversation within the ticket.

Cons

The user interface is rather cumbersome for how little it offers. Could use simplification and better ux experience.

Review Source
 
 

Chris from Marketing and Advertising
Specialty: Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

JIRA Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There's a lot to the software and there's a lot that can be done with it. If there's something it currently doesn't do, it most likely can be requested to have implemented. If you know what you're doing, it can handle many projects with ease when setup properly.

Cons

Not the most intuitive in some respects. There's a lot of functionality that isn't used in our case, but that's not so bad since it's very configurable.

Review Source
 
 

Wendy from CACI
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Robust & fairly flexible tool, with extensive functionality, a huge user community, and decent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

I can't speak to the 'value' factor, as I don't deal with the pricing/licensing aspect, but is a very powerful tool that manages to maintain a high degree of usability .

Pros

This tool is extremely capable, with a great deal of configurability and extensibility. Its widespread acceptance as tool-of-choice for issue-tracking means they do a lot of things right, and there's a vast number of users and administrators that actively participate in their forums and problem-reporting system. It's documentation, of both the product's GUI and its API's, is well above average.

Cons

Despite the impressive support for field customization and powerful search & filtering features, there are still some glaring limitations, such as the JQL 'cascadeOption' method's lack of support for wildcarding (or an 'any' keyword, even though it HAS a 'none' feature). Ongoing evolution of some interfaces or API's can present somewhat of a 'moving target', but they can't be accused of 'resting on their laurels' or letting the product get 'stale'.

Review Source
 
 
 
Showing 1-20 of 1,767

Daniel from Specright

April 2018

April 2018

I love that this gives a link between sales and engineering.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like that it gives an engineering approach to this. It makes it extremely easy to have communication between sales and engineering.

Cons

The only part that is difficult is that it takes some time for external groups to get the hang of the process. It takes proper onboarding, but the team is great at helping!

Review Source: Capterra
 

Justin from Global Financial Credit, LLC

April 2018

April 2018

For something everyone uses, I would think it'd be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After the initial investment of time to learn and customize the program, it's been working out fairly well for the IT team to get ticket requests from the company and to keep track of them. The filters are MUCH more useful than queues so I recommend to only use those to keep track of tasks.

Pros

Great way to keep track of tasks and have customers or coworkers submit tickets to a department like IT. Having it hosted in the cloud is much better than running it locally on a server. We've done both. It takes MUCH less time to maintain. We can focus on customizing it in other ways. They offer contractors to help you set it up, for a reason, it's a bit of bear to customize to your needs if you really want to streamline processes.

Cons

It has a steep learning curve and it did much less than I thought out of the gate. I expected worklog reports but you have to get a plugin for that. I expected checklists in tasks, but you have to pay a monthly subscription for that plugin as well. After you add several plugins to make it do what you though it would do out of the box, then that's your real cost. It took a lot of time to learn how to use the program and customize. We still don't know everything that would help us.

Review Source: Capterra
 

Vincent from Cascade Receivables Management LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Crazy Amount of Features Make This Software Difficult to Setup & Maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's inexpensive, it looks nice and it is HIGHLY customizable. It also integrates with their fantastic Confluence product (online documentation). I have used JIRA in two companies. If it's minimally customized, it's pretty easy to use for basic project, task and bug tracking.

Cons

The versioning is very confusion when you're trying to look up solutions in the documentation. Their support is also slow to respond and it's all via email (in my experience, not sure if this is true everywhere). The software was SO customizable, we ended up spinning our wheels trying to make project specific workflows only to have it only kind of work. We ended up changing products and are very happy with the new one.

Review Source: Capterra
 

Oleg from iDwell

April 2018

April 2018

Great experience. Have used jira for several products.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Main dashboard is customizable for any need.
Can have multiple dashboards which can be shared with team members.

Cons

Customization takes some time.
No mobile version (so, the webapp is not responsive).
Filters are tricky.

Review Source: Capterra
 

Jan from Marketing & Advertising

April 2018

April 2018

Proter software for project management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very feature rich software one of the best solutions for enterprises. The new design if very elegant.

Cons

The mobile app could be working better. Implementation inside team is a challenge, like with any complex software.

Review Source: Capterra
 


April 2018

April 2018

probably to most techy project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

you can share and delegate tasks with team members on jira, as well as integrate code base from your repo

Cons

the most techy setup, not easy to use, and steep learning curve when setting up.. only used for software teams, overkill for anything else!

Review Source: Capterra
 

Tanja from Soulcentric LLC

April 2018

April 2018

Really rich service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Jira has a very clean and simple web interface, it pleasing to use for the users. Software that has many advantages for our team. The first and most important is that with the help of Jira, we easily find and fix errors in our work. The second is that it works remotely, Jira helps us to document and track our daily work. You can easily manage all our mistakes, tasks and projects. No problems with copy/pasting images, attachments, and formatting stories to look right.

Cons

If multiple people are in a ticket, then they are in the ticket. Also, I do not like when you open a large Gantt chart, it does not automatically transfer you to the current date.

Review Source: GetApp
 


April 2018

April 2018

Jira is a good tools to track progress of projects based on the stories created.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Is easy to use to track progresses of projects, new stories, and also bug list without communication needed.

Pros

Developers can check the stories created by the PM or bug from the QA. Comments are added in to describe about it.

Developers also can add in stories points to let the PM know how long it gonna takes for the task and for PM to have a better view to track on it.

PM get know whats is in progress and whats the developers currently on without asking. And for the testers can based on the ready for review section to do testing.

Cons

Abit slow and less responsive on the newest version of jira.

The new customisation is confusing.

Review Source: Capterra
 


April 2018

April 2018

Great software for Tickets or project tracking

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great for project tracking and breaking up big projects into smaller tasks. Give management and easy look to see how things are going.

We set up a Helpdesk ticket portal that allows users to submit tickets, comment on them and see the progress as our Helpdesk guys work on them.

Kanban board is great to see flow of To Do, In Progress, Waiting or Done tickets.

Cons

They have changed the UI two times since I started using the product, can be frustrating to get used to the new UI but has overall been great in the end.

Review Source: GetApp
 

Jonathan from Circle with Disney
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Jira is a complex app that has helped our engineering and design teams organize our streams of work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has helped our teams align and coordinate work in ways that we wouldn't have been able to before.

Pros

This software has incredible complexity that has helped us to organize our work around projects and sprints and disseminate information to anyone relevant to a particular piece of work.

Cons

It has some legacy UI debt and it is also a complex app with a steep learning curve. That being said, it helps us tame our complex projects and it is absolutely worth the investment.

Review Source: Capterra
 

Douglas from Snowdrops LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When you need to update many tasks, we can use the "Bulk Change" option, which is present in the right-click of the menu. This is a good tool for saving time when we have more than 8 or 10 tasks to change immediately. Searching for questions in JIRA is very simple, because it has JIRA Query Language. It is extremely customizable, both in terms of customizing the tickets themselves, and with how you can use workflows to manage the process. We use JIRA as the main tool for tracking errors.

Cons

Since there is so much functionality, the Jira can be stunning. Many commands require only task management, rather than a fully integrated platform, because of this, Jira also works a little slow.

Review Source: GetApp
 


April 2018

April 2018

I use Jira to track development of my software projects, as well as my personal to-do list.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Issue tracking, task prioritization, overall improvement in organization and project management.

Pros

I love using Jira so much that I've been using it to track my personal to-do lists, alongside any software related projects that I'm working on! I find that most project-management softwares I've tried are too feature heavy, which turns me off before I can really get on board with using it.

Jira may include a ton of features beneath the surface, but it's easy to jump right in and start using it right away as well! I look forward to continuing to grow with this system as myself and my team continue our use. Some of my favorite features include:

- Clean + customizable dashboard
- Easy to add items to backlog + plan sprints
- Doesn't overwhelm me with options / unnecessary features
- Encourages me to stay on task + validates with burndown charts, etc

Cons

I don't have any real complaints about Jira - I've tried a few other similar systems and never end up staying on board for long because I've found that they make things more confusing/distracting for me than they were prior to using the system. Jira lacks all of problems that have turned me off from other product management softwares. I can safely say that I will stay using it moving forward.

Review Source: Capterra
 

Nilesh from Principal, Pune

April 2018

April 2018

Great tool for keeping track of team's work...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jira is easy to install. Very useful to track the issues. Easy to navigate through, drag and drop makes it more easy. various reports helps in tracking quarterly progress.

Cons

tracking is easy when the team size is less that 9. not good for team having more number of team members. runs slow sometimes.

Review Source: Capterra
 

Max from MyXplor

April 2018

April 2018

Best option for large teams in a slim market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality is good and it works very well to create tasks, track progress, and prioritise across large teams especially when working in different offices.

Cons

The login process is the worst, still can't believe the experience. User interface is functional but design leaves a lot to be desired. Design has been recently improved and it's better, but still lags other software like trello.

Review Source: Capterra
 


April 2018

April 2018

Our team utilizes JIRA daily to manage workflows

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software allows all of our team members to work collaboratively on projects. It also eliminated our need to maintain separate meeting agendas thanks to easy tagging features.

Cons

The software requires a lot of prior planning to set up workflows. Once you are able to do so, however, it becomes beyond valuable.

Review Source: Capterra
 


April 2018

April 2018

Good tool for complex teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jira is a great ticketing system, especially for complex teams who's work is very task-oriented. You can assign levels of tickets that all relate to the highest parent ticket, and also link tickets together

Cons

If there are more than three levels of tickets, the software gets hard to use as you can not create sub tasks after the third most layer

Review Source: Capterra
 

Saurabh from Magicbricks.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Agile, flexible and one of the best defect tracking tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

JIRA's project Dashboard for tracking all the stories/defects is really effective. JIRA is extremely customizable, especially when compared to others. JIRA reports well. While we did find some holes in what we were able to report on, 90% of what we needed was there and readily accessible once a user was familiar with the reporting structure.

Cons

JIRA is far too cumbersome. The learning curve to become proficient was sharp enough to cause several of our less technical people to give up learning how to truly utilize the tool, and keep things very basic. There are quirks with how JIRA chooses to think of business process that make the creation of some work flows more difficult and the path to engineer them less than intuitive.

Review Source: GetApp
 

Marcin from StethoMe Sp. z o.o.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good softwarefor bigger teams and projects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

You can do almost anything you want with your project - any part of your team/company could use JIRA

Cons

Don;t try if you are not 25+ people. To complex for small teams, and need a lot of time to master using it

Review Source: Capterra
 


April 2018

April 2018

I use it for tracking and monitoring project issues through comments attachments instead of email

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great tool for issue monitoring and tracking by saving the time to discuss issues in a meeting or via email

Pros

Highly effective in tracking issues
Ease of installation
Good user interface mostly drag and drop of tasks .
Tracking and monitoring issues through dashboard(status,severity)

Cons

Little bit slow
Not very user friendly(administration settings)
Lacks some features(issue reporting should be detailed more,assignment of tasks within a team)

Review Source: Capterra
 


April 2018

April 2018

Incredibly Powerful Management Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jira is incredibly full featured and powerful. I love the Jira Query Language, which allows me to build all sorts of reports and track the team's improvement over time.

Cons

There's quite a learning curve. No mobile app (or if the there one it's not good). Hard to customize communications preferences.

Review Source: GetApp