Great for tracking issues but cumbersome
Value for Money
JIRA requires a learning curve for the user but despite its UI and busy visuals, JIRA no doubt keeps great track of your overalls companies standings.
I enjoy JIRA's ability to flesh out issues that need addressing and logging the information. Using JIRA has helped us prioritize issues arising in the workplace and organize solutions effectively. As a smaller company (15-20 employee's) I can vouch that JIRA's approach to managing issues is a game changer. It's also compatible with Agile, which makes tracking large projects related to issues even easier.
While I do find JIRA's capabilities useless, it's unfortunately not exactly user friendly. The UI is very cumbersome and busy. The page to fill out an issue is chalk full of tabs, jargon and menus. This makes the average employee a bit overwhelmed when using JIRA. While these programs are mainly used by devs to solve technical issues/improvements, most people will be confused by the form. There's a case to be made that these things can be taught, however it doesn't excuse the fact that much of the form doesn't need to be filled out for smaller issues.