--- title: "zipBoard Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of zipBoard. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if zipBoard is a good fit for you!" source_url: "https://www.softwareadvice.com/bug-tracking/zipboard-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [zipBoard](https://www.softwareadvice.com/cms/zipboard-profile/) / zipBoard Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/zipboard-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/zipboard-profile/alternatives/) # zipBoard User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 92 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 41 reviews (45%) - 4 stars: 43 reviews (47%) - 3 stars: 7 reviews (8%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I liked the selection of tools available for bug capture and issue management. - This is the best and easy software to show your data to your subordinates and clients, it also tracks your previous record and helps you to maintain your information. - Pros were being able to organize our project into easily digestible chunks, make timelines and have all members view them, assign tasks to individuals, and even be able to take a screenshot and comment directly on the screenshot for all to see - this made it much easier for people to know what you're talking about! ### Most mentioned cons - The customer support chat interface was difficult to use and support wasn't always able to provide solutions to my problems. - Also, having the issues all show up on one page got very confusing. - Awsome for team collab around visually focussed projects like web design. Once you try it, you'll never want to go back to typing out all the bugs and feedback in an email or chatbox (and then also trying to interpret what someone is trying to tell you). ## zipBoard customer reviews Showing reviews 1-25 of 92 (page 1). ### Still on the way to be a great tool - Overall rating: 4/5 - Reviewer: Rodrigo S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great tool since we migrated from google docs to this, great visual aids and a perfect way to control assignments, versions, etc. Very recomendable but still a few fixes to be done. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The visual aids and features it has for both the reviewer and the creator of the content. Ease of use for most of the review tools Very easy to use Interface #### Cons Still needs to be polished, when the task list is updated, it automatically moves back to page 1, that is really bothering while working. On the Pin and add comment screen, navigation is a little complicated, most of the people use left click to navigate, but here, it adds a pin that cannot be erased, it only erases if you don't fill anything on it. #### Reasons for switching to zipBoard It was a company desicion. --- ### An Excellent Tool for Developers and Testers - Overall rating: 4/5 - Reviewer: NaveenKumar N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros zipBoard has very intuitive user interface. Once the user is onboarded, they do not need any manual or help documentation to get started. Workflow is very easy to implement starting from creating project till the signing off from the client. Those who want to start your career as freelancer or web agency, I highly recommend zipBoard. #### Cons I wish the design can be much more fluid in terms of navigation and performance. We cannot see the lag in the naked eye, but it can be improved. --- ### Great idea, Great features. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered zipBoard has provided a easy to use interface for working with Website notes, I am having issues getting my other coworkers to use it, but I simply love it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I love the idea of zipBoard, adding notes to a website is something I have needed in my life for a long time. #### Cons Unfortunately, getting my clients and other coworkers to use yet another tool is problematic. --- ### Still a kid in features - Overall rating: 4/5 - Reviewer: Aravind G. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Average #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The concept of the applciaiton is good, but needs to add some more features , as of now the applciation is lack of reports #### Cons Screenshot review - as it is not addign any value, it is better on clicking it should open the same page to see on live. --- ### Great for long distance freelance - Overall rating: 5/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've recently left a full time job and started doing contract freelance work. I also moved across the country, so some of my clients are in my former place of residence. Working remotely, when you can't just pop into a client's office to walk through a project, can be challenging. Zip board allowed us to easily talk through aspects of a site design project, and offer on the fly comments and feedback. It made my life a whole lot easier, allowed the project to flow much more smoothly, and allowed my clients to feel confident that they were still deeply involved in the process, despite me living in another province. The tool is very easy to use, which comes in handy as clients are not always the most tech inclined. Eliminated the need for awkward, stumbling phone conversations where they tried to describe in words things of a visual nature - they could easily screenshot and comment as needed. Would highly recommend #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Incredibly easy to use and for me, and for my clients. #### Cons I didn't really run into anything that I disliked --- ### Young but promising piece of project management tool - Overall rating: 4/5 - Reviewer: Taranjeet S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am collaborating on a small website with a team of developers and a few stakeholders who just want to see the progress by being notified. What brought me to zip board was their plan 1 free project plan and the fact that I can easily attach screenshots to tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros - Ease of collaboration on tasks and keeping stakeholders notified. - Very responsive customer support #### Cons - Many snags. Although they don't bother me because none of them is a blocker and I see the team working fast on their backlog. --- ### A great tool to have available. - Overall rating: 5/5 - Reviewer: Erich R. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When we first started using Zipboard, there weren't really any other tools that would accept a SCORM file and allow users to make comments on the individual course screens. Since then, they've added some significant features and it continues to get a lot of traction in our organization. #### Cons I don't love that it needs a browser extension to capture course images, but I understand why it does. That can trip up some reviewers, though. --- ### Good Concept, Poor Execution, Has Potential - Overall rating: 3/5 - Reviewer: Cori A. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Another huge plus about zipboard is their customer service. Very responsive, helpful, and where they can make immediate tweaks or improvements, they did. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros zipBoard has an extremely intuitive dashboard and is very easy to setup. Managing users and projects is perhaps more simple than any other product I have used for web and app testing. Allowed us to test elearning courses and websites easily. #### Cons However, actual execution of a project is kind of buggy. Our users tended to log repeat bugs and not have good visibility into what others were reporting, and we had lots of duplicate issues or screenshots. The logging of bugs and management of them was a lot more complex and cumbersome than the rest of the platform. --- ### Really nice but lack on usability - Overall rating: 3/5 - Reviewer: Anna S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is really nice to use, has all the feature I need to display bugs and rate and see the road it took #### Cons If I'm not a admin I can't delete something, can't see the history of something, the comments don't scroll with the page, little things like that --- ### Zipboard revolutionized my daily workflow.. - Overall rating: 5/5 - Reviewer: M. B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mind blowing. I'd recommend this to my family, friends, relatives and pets (just kidding!). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - My time efficiency has quadrupled within 30 days - No side effects #### Cons - My productivity is almost too much and people are complaining that I'm doing too much work. --- ### zipBoard is an excellent support and task management tool - Overall rating: 5/5 - Reviewer: Beth E. - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementing zipBoard into our development process has taken the team from using antiquated manual processes to an easy to use, globally accessible, online process. The application is flexible in how projects are set up and managed. zipBoards environment allows multiple projects to be set up and managed uniquely; where other tools force a specific method for everything, zipBoard gives you and your team some elbow room. The views into your projects are also extremely helpful, there are multiple ways to view what is going on within the project, and the client and the internal team can both access the data while still preserving the integrity and security of internal information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the strong points of the application is the ability to review the web based content, images, documents, or PDFs as the end viewer/learner. It allows the reviewer to experience the process from the actual finished viewing perspective. The ease of use is also very impressive, the reviewer selects the link and they are immediately directed to the presentation/web site/document/etc. It's just simple. From a task management perspective, the application is also extremely simple and logical. Customer or client feedback is easily reviewed and processed. Internal feedback is also incredibly easy to process, and with the actual location of any reported issues pinned to the task, resolution and validation is intuitive. #### Cons There really isn't any; the application is easy to use, intuitive, and consistently reliable. --- ### All in one features - Overall rating: 4/5 - Reviewer: Ivan H. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Happy with my usage. Ideal for ideation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to use, useful and collaborative #### Cons Need to get used to the interface and familiarity with the tools #### Vendor response Hello, Ivan! We appreciate your review! We're happy you find our platform easy, useful, and collaborative. We understand your feedback about needing time to adjust to the interface and learn the tools. We offer interactive tutorials, video demos, and a comprehensive knowledge base to help you get started quickly. We're also constantly working to improve the UI and make it more intuitive. We encourage you to explore the available resources and contact our support team for assistance. With time and exploration, we believe you'll find the platform increasingly valuable. Replied December 2023 --- ### Collaboration and Tracking Made Easy - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My team had a very positive experience with zipBoard being able to track our progress, assign tasks, etc. I would definitely recommend others check it out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used the software for tracking our website update project that includes 4 separate websites. Pros were being able to organize our project into easily digestible chunks, make timelines and have all members view them, assign tasks to individuals, and even be able to take a screenshot and comment directly on the screenshot for all to see - this made it much easier for people to know what you're talking about! #### Cons The only con I saw was that it took a little bit of effort to understand all of the features, and use them appropriately. Honestly, though, that's probably my fault than Zipboard's. They have a great feature suite, even for freemium users! #### Reasons for switching to zipBoard zipBoard has more features. --- ### Great Tool for Basic Annotation, Quick Engagement - Overall rating: 5/5 - Reviewer: Russ B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool, would use it again as needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was quite easy to set up and figure out, and let me do all of the things I wanted to do to communicate with my team. #### Cons The only thing that would be better (but I suspect is quite difficult), would be to annotate a living copy of the website, instead of individual image captures. You lose a bit of the navigational feel while doing the annotation and commenting on it, but that's not a particularly big issue, just a "nice-to-have". #### Reasons for choosing zipBoard Free and easy to use. --- ### Such a time saver - Overall rating: 5/5 - Reviewer: Nathan W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awsome for team collab around visually focussed projects like web design. Once you try it, you'll never want to go back to typing out all the bugs and feedback in an email or chatbox (and then also trying to interpret what someone is trying to tell you). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros LOVE zipboard. (Free to use for basic needs, too). For most projects, software like Asana or Monday might be enough. For team collaboration projects that center around visual projects like website design, this is a game-changer. Helped save so much time to just point an arrow at an object on a webpage and say something like "this needs moved to the right side and color changed to brand red". It's all about the show, less tell, and tons of time is saved because of it. #### Cons Some of the UI could be a little better. But overall it's easy enough to use and quickly figure out that it's not an issue. --- ### Surprises that keep on coming - Overall rating: 4/5 - Reviewer: Alexandre N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeping track of all the feedback to development team giving accountability when the feedback is applied #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease to use, trackable tasks to my developers bridging the communication on between members of my team #### Cons I was initially driven to try the slack integration but the excess of messages for each one of the tasks was too overwhelming. I wish you could send at most 1 message per capture or allow the reviewer to control when to send the messages --- ### Solves a problem. UI is annoying - Overall rating: 5/5 - Reviewer: David S. - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Highly recommend for someone that needs this problem solved. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Completely solves a problem that no one else solves. Let's me visually orient my bugs #### Cons UI is really really bad. buttons are all over the place, icons are too small, uploaded images don't work sometimes. Screenshot taking is horrible --- ### best app for reviewing app - Overall rating: 5/5 - Reviewer: Aldo R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. all bugs fixed in team with zipboard quick and easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros easy to use the best for managing and resolving bugs on web app and site #### Cons payment method is not easy could be better with stripe or direct payment on paypal --- ### Great way to beta testing feedback - Overall rating: 5/5 - Reviewer: Melissa V. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company needed a way to incorporate feedback from clients to our development team. zipBoard makes getting feedback from users easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros How easy it is to incorporate feedback from clients. #### Cons There really wasn't anything about the software that we didn't like. --- ### Easy to Navigate - Overall rating: 4/5 - Reviewer: Melissa D. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are working with an external vendor to complete a review and automation of a training course. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to Navigate an you could pinpoint where a comment or change was needed. #### Cons It may exist and I just used the software a coup of times, but it would be beneficial to be able to keep a copy of the context and changes. When working with a lot of contributors, it was getting complicated to see what changes were made and what ones may have been missed, without having the previous version as a comparison. --- ### Very user friendly - Overall rating: 5/5 - Reviewer: Emre O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent product - makes my life much easier. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have the Google extension that makes it so easy to plan for and implement iterations on our elearning projects. #### Cons Customers sometimes have the "oh no, another app to add to my daily" process attitude that's sometimes hard to overcome. --- ### A very useful tool for Designers and UI Developers - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool did exactly what I wanted: Help me communicate with the UI developer what issues I'm able to see. I definitely see zipboard as being a tool that I use frequently, especially while working with remote teams. #### Cons A few improvements on the usability of the platform would go a long way. --- ### A little clunky - Overall rating: 4/5 - Reviewer: Kathleen S. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm a client; the vendor has provided it. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It's great to be able to review and post information and have it categorized and prioritized. #### Cons I don't see what its advantage is over a basic spreadsheet. We end up with multiple entries with the same topic from multiple users, so there needs to be a better way to organize the input. I find it annoying having to click on the dropdown menus to categorize what the feedback is--it would be good to be able to choose a default one, as most of my comments tend to be in one vein. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Fady H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked the collaboration piece as it was easy to work with my team on exactly what we needed for a new landing page. #### Cons Probably the number of menu options and features. Once I figured them out, it was great to have them but it took a little bit to figure them out. --- ### Good Collaboration Tool - Overall rating: 5/5 - Reviewer: Leona L. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for free trial - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It provides the features to collaborate with different teams when you are all reviewing and evaluating a project/product/website, etc. #### Cons The filtering in the dashboard might need some more love from the developer. ## More reviews [Next reviews](https://www.softwareadvice.com/cms/zipboard-profile/reviews/?page=2) --- zipBoard Reviews, Pros and Cons - 2026 Software Advice