Cloud based , good collaborative environment for project management activities like plan and workflow. Cost effective solution.

Tracking is not easy, need some improvements on functionality. Interfaces development is not easy take long time.

One single platform where both project information and customer information meet, thanks to the Salesforce.com integration. This enables salespeople to keep a real-time view on margins and project progress, without them needing to ask a project manager for a status update or a meeting. The information is right there, up to date and accurate.

You need to make a solid business case and build a real plan to get the budget approved. Most companies have a lot of tools and some work together with others and... but none beat Clarizen if you ask me - it is a "one-stop" to get all information. So do the math to show you can save money by centralizing the tools, and that you can lower the time spent on managing different solutions. It helps if you show dashboards: management likes dashboards (and numbers). Clarizen was not so easy to explain to the whole team, it is a very complete solution. So we decided to "drip-feed" it to the teams.

Biggest benefit is "one source of truth".

The ease of use that comes from being a SaaS solution has been the strongest feature. In addition, because it is web-based, some of the configuration can be done using CSS, which does not take a lot of programmatic experience to implement.

As a PPM, there are still gaps (as of this writing) in some basic PPM functionality. The most glaring to me is the lack of Capacity Planning functionality. It can handle Resource Allocation, and Resource Loading, but if you are looking for a way to forecast out what your expected capacity for future work is, you can only do it through heavy configuration. As for configuration, it has pros and cons, but one of the more challenging limitations is in changing a custom field. If, for example, you decide that the data type on a field must be changed from string to number, you cannot simply change the data type. You must create a new field with the correct data type, find all the configuration instances where that field exists (in, for example, custom actions you've programmed Clarizen to take) and replace them, then delete the old field. It's a very clunky process. The last big con we have found is that there is no archiving of data. If you want to archive your data, you must dump everything out into a EDW of some sort. This is doubtlessly to keep the database slim, but that means that the system is always an "As Is" system, and you lose the ability to analyze trends.

I started using Clarizen 18 months ago to manage multiple complex projects and to corral a pool of shared resources. Out of the gate, Clarion performed well. But what I am most impressed with is the perpetual evolution towards great. Updates are delivered on a regular basis and deliver meaningful improvements.

At its core, Clarion is a strong project portfolio management tool. The social media element is seamlessly incorporated and has added a valuable dimension to project management. The resource management component is strong and just got stronger with the Summer '15 update. And, most important, Clarizen provides a high-availability SaaS platform. They haven't left me hanging.

I am still waiting for a mechanism to assign multiple managers to a task. Our projects span multiple shifts. I need a mechanism to allow all shift supervisors to adjust tasks and sub-tasks as needed. The pricing model could be improved. The number of customizations are limited in all except the Enterprise package. We use all three customizations in our package and, at times, turn some off so we can turn others on. Surely a better balance can be reached.