--- title: "Planview AdaptiveWork Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Planview AdaptiveWork. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Planview AdaptiveWork is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/clarizen-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Planview AdaptiveWork](https://www.softwareadvice.com/project-management/clarizen-profile/) / Planview AdaptiveWork Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/clarizen-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/clarizen-profile/alternatives/) # Planview AdaptiveWork User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 84 reviews (47%) - 4 stars: 76 reviews (43%) - 3 stars: 11 reviews (6%) - 2 stars: 3 reviews (2%) - 1 star: 3 reviews (2%) ### Most mentioned pros - It sets me up very well for coordinated workflow management, workplace connection and collaboration. - It has multiple key functionalities for any organization, such as project portfolio planning, intelligent resource management, email interaction, and mobile collaboration, as well as being excellent for project financial management. - It is excellent that Planview AdaptiveWork provides all the necessary contracting contracts and helps calculate the actual delay periods for claims. ### Most mentioned cons - It sometimes takes a long time to load and it can be slow. - Syncing from/to Salesforce can be buggy sometimes - It doesn't integrate with any of the other programs we use . ## Planview AdaptiveWork customer reviews Showing reviews 1-25 of 177 (page 1). ### Planview AdaptiveWork, an efficient way to manage our project portfolio and increase visibility. - Overall rating: 5/5 - Reviewer: Marianela F. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Planview AdaptiveWork is robust and effectively scalable. It has features and implementations that distinguish the brand and is widely adopted in multiple organizations.It has multiple key functionalities for any organization, such as project portfolio planning, intelligent resource management, email interaction, and mobile collaboration, as well as being excellent for project financial management. In general, its use creates an immediate positive impact on organizations, which are favored by increasing visibility and optimizing the use and collaboration of company personnel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Planview AdaptiveWork is an excellent platform for managing a large portfolio of projects without losing visibility into multitasking, making it ideal for fast-paced business environments. Additionally, we can quickly visualize those activities that require the most attention from project managers by quickly inspecting our Gantt charts or boards, and this follow-up can be related to the financial plan, resource management, or even registration and validation. of project milestones.With Planview AdaptiveWork we can make a comprehensive follow-up of our projects and reduce the costs associated with supervision since it guarantees efficient planning, execution, and control, in addition to the fact that it has the ability to make very complete reports for stakeholders. #### Cons Planview AdaptiveWork is a very complete tool, capable of giving us 360-degree visibility, and it is easy to use by experienced project managers and trained in this branch of knowledge, however, it may be for those who do not know the theory in detail. In project management, it is a bit laborious to familiarize yourself with capacity planning, versioning, API support, critical path, and more.That being said, it is a great platform, developed to manage both small projects and project portfolios, and allows collaborative work in the organization. #### Reasons for switching to Planview AdaptiveWork Planview AdaptiveWork is widely used and recommended on the Web and by project management professionals. --- ### 'A Robust, Present-day, Web-based Collaborative Management Tool' - Overall rating: 5/5 - Reviewer: Angela A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered It sets me up very well for coordinated workflow management, workplace connection and collaboration. Ensuring seamless operations and streamlined activity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very useful for workplace coordination, connecting staff and enabling real-time visibility in projects. A Robust Tool with useful functionalities that make work management and collaboration easy. #### Cons Reporting needs to be more intuitive. There's technical issues with its search functionality as well. #### Reasons for switching to Planview AdaptiveWork Previous Platform had difficulties setting up, had a steep learning curve, challenges with notifications. Reason why. --- ### Robusta Project Portfolio Management GURU that has Offline Access Capabilities ~ by Director of S&M - Overall rating: 5/5 - Reviewer: John. P. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Planview AdaptiveWork allows me to create Gantt timelines for real-time product launches and campaigns. I also like how Planview AdaptiveWork streamlines project collaboration and business process management under one roof. #### Cons I can’t even recall the last issue that I encountered while using Planview AdaptiveWork and I have used it for nearly five years now. --- ### PM tool is not bad, but integrated time/expense/invoice processing did not work. - Overall rating: 1/5 - Reviewer: Jonathan O. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We got very little benefit from this software, as it did not perform as expected. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Project management tool is comparable to MS Project. Users that are looking for a subscription PM product rather than purchasing MS Project may benefit from this software, but I am not sure if all PM features are available out-of-the-box at cheaper subscription levels. #### Cons Although the PM tool is comparable to MS Project, it also comes with a level of complication also comparable to MS Project. Full functionality of PM (i.e. including resource management) requires buy-in by all departments/users in the company, and this is difficult to acheive in large or diverse organizations. Our company implemeted this software with the goal of bringing project management together with time reporting, expense reporting, and invoice processing. The purpose of implementing Clarizen was to have a centralized system where we could report project status by including all relevant metrics on the project in a list or detailed view, e.g. planned time vs. actual time, planned cost vs. actual cost, and project manager comments/narrative on goal vs. result. This purpose was never realized. Clarizen underestimated the work effort to develop customizations, which resulted in the time module never being completed, the expense/invoice modules were cumbersome to use, the related approval workflows had many problems, and support from Clarizen management was almost non-existent. We are now taking a different approach. No longer do we believe that one system can handle all our needs, and so we have adopted different systems with some integration between them to try to bring together all project-related data. --- ### Efficient PPM with Offline Access Capabilities: Planview AdaptiveWork - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Planview AdaptiveWork allocates robust PPM (project, portfolio management) capabilities in one place. I like the centralized project collaboration board which streamlines business processes through workflow automation. #### Cons Planview AdaptiveWork is the KING of PPM, I crown it because it is the only tool I have used so far with offline access. --- ### The best tracking project system. - Overall rating: 5/5 - Reviewer: Jesus F. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered It is an amazing project tracking system, has help us to improve the tracking of our projects and avoid delays. To add notes or comments to task and projects help to find issues and help us to increase the quality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. You can assign the resources for a project easily, see their advance and request progress report. With few clicks you can get a global stand point of a project and see risk point and define next steps to do. You can integrate it with outlook and get your contacts. You can access from any device. #### Cons There is not a desktop application, would be nice to count with that. --- ### A mostly positive experience. - Overall rating: 4/5 - Reviewer: Sean F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 6 months - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered We are implementing Clarizen as a project management tool for the entire organization but starting in the Information Technology and Performance Improvement departments. Our goal is to capture all project requests and projects in one place for review, approval, management, and reporting. Clarizen has mostly met our expectations so far. Most of the items that have not met our expectations are minor. We are still early in our implementation so there are still lessons to learn in our journey. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 #### Pros 1. Unlimited email-only users. Resources that infrequently or rarely work on projects can report progress via email without consuming an expensive license. 2. Email and/or API integration with work order systems. Clarizen doesn't charge an expensive license to integrate it with other systems. 3. A modern-looking user interface with an emphasis on social media-like collaboration. 4. Lots of options for charts and graphs for reporting. 5. Can import spreadsheets and MS Project workplans. 6. Lots of training and support webinars every week. 7. Pre-recorded online training via the Clarizen University. #### Cons 1. Support seems slow to respond to support requests. 2. There is currently a bug they haven't fixed yet that requires you to keep resetting column widths in reports and dashboards. They don't stick. 3. Their online self-help knowledge base seems new and thin. 4. They don't have a feature I used in other project management software to identify the last (most recent) note, comment, etc. on an item. This can be worked around via user training or some custom workflow programming but it would be nice if they built it in as others have. --- ### Everything we needed to take our team to the next level - Overall rating: 4/5 - Reviewer: Bryce V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed to evaluate how we could best deliver a quick first time to value for our customers on our implementation team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clarizen enabled our team to effectively manage the numerous projects we had while surfacing the insights we needed to make business decisions. #### Cons Like any software that is aimed at solving complex business problems, Clarizen had so many features that it became overwhelming to our team during implementation. When a business has to undergo major changes to their operations, it needs the transition to be as easy as possible. This is more of a critique for most large software solutions as opposed to just Clarizen. --- ### Clarizen a great Project Management Tool - Overall rating: 4/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 6 months - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered My team has used Clarizen for a little over a year now. I cannot say enough good things on how well it has done for my team and organizing the implementations of our Software. My team from an employee level up to management are able to use Clarizen to run their individual days and teams. We implement time and attendance software for clients and use Clarizen to organize our Projects with our specific timelines that we have. Clarizen makes it easy for employees to know exactly where they are at with all of their clients and allows management to easily track the progress of their teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros Customization. I cannot say enough on how exceptional the Clarizen technical team is with taking our needs and making them happen in the system. One specific example is I formulated a scoring system for incoming clients that based upon how they were going to use our system would be given a "complexity" score so that I could assign higher level clients to my best employees and lower level clients to my lesser experienced employees. Clarizen took my request that I submitted and within a month had the entire scoring system automated and up and running giving me a fantastic tool to use daily. #### Cons Pricing. Clarizen needs to be able to add options on as fixed costs instead of raising the overall monthly rate. My team doesn't use every aspect of the program so when I need more of just one option in the system I shouldn't have to pay for a higher level across the board with more of all their options when I need just one. I am hoping that can change in the future to meet individual client needs. --- ### SAAS based project management platform, scalable, with team collaboration, great dash-boarding - Overall rating: 5/5 - Reviewer: Peter K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use scalable Social Service and Support customizations Updates Adaptability Financial Management #### Cons Cost Agile framework needs attention Reporting Graphs are limited in selection limited amount of Graphs per report Scheduling options are limited to 24 reports , 1 per hour --- ### We can manage time, and financial affairs and track project progress accurately. - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The high-quality automation provided by Planview AdaptiveWork helped us prepare schedules in detail, as well as when making updates, we can extract all the information that expresses the fact of project completion, and we can also find expected delivery dates, as well as we can calculate delays, and manage the financial affairs of the project efficiently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros with Planview AdaptiveWork, We can understand the project's actual situation and manage all our projects with high accuracy. Preparing time programs by Planview AdaptiveWorkis very organized and helps link activities and areas with correct relationships. Scheduling is done automatically to find the start and end dates for activities. It is excellent that Planview AdaptiveWork provides all the necessary contracting contracts and helps calculate the actual delay periods for claims. As for calculating the exact completion percentages and comparing them to the planned ones, Planview AdaptiveWork is excellent for this purpose. We can also follow up on the financial affairs efficiently, and the reports and charts that we prepare by Planview AdaptiveWork help to understand the project's financial situation properly. #### Cons It is not easy to use, as a planning and scheduling specialist needs to understand all the tools and how they work correctly. Anyone who wants to take advantage of Planview AdaptiveWork's potential should spend appropriate time learning and training. --- ### Love Clarizen! - Overall rating: 5/5 - Reviewer: Bill C. - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered My organization selected Clarizen from a wide array of project management software options just over 2 years ago and we're very happy with our decision. We're a training organization, so slack built into most projects is used up before we get the handoff. This means we must be very efficient and well-coordinated. Clarizen gives us what we need all in a single application. Social, email, file attachment/link to work items... prevent us from checking multiple sources for information. We've customized Work Plans and documentation templates our project managers use to quickly execute tasks. The social functions have replace our Outlook email and we've found that makes projects much more transparent and eliminates hidden agendas that often hit projects. Clarizen support is phenomenal! We have a dedicated expert that currently meets with us every other week and I get quick resolution to any issue posted to their Support Request Center. The dedicated expert has been especially helpful as we're constantly customizing the system to the point that it will soon become the training department's operating system with schedules, timesheets, project plans... everything right in Clarizen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All in one; Social, Work Plans, Scheduling... #### Cons The User Guide is useless. --- ### Effective & Customisable Project Management Tool - Overall rating: 5/5 - Reviewer: Jonathan B. - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Clarizen has moved us from spreadsheet based project management to collaborative, efficient portfolio management. Adopting Clarizen was straight-forward and it was quick to see the benefits. Managing many projects simultaneously across many customers and project types is now possible and manageable. Our development team have a much easier time of knowing what they should be working on in disparate cross-company project teams. The accompanying iPhone and Android apps help ensuring time-sheets are kept updated and communications are not missed. It is hugely customisable in regards to setting up simple forms, workflows with notifications and visual aids. We've been able to recreate our own methodologies in Clarizen. The only issue we have had is reaching the limit of custom fields possible without moving to the unlimited license model. Support has been excellent and dependable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great for time tracking and expense reports - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used Clarizen for 10+ years and it is easy to create and manage projects for time tracking to better understand where our hours are spent, as well as for client billing. We also use it for Expense reports, which is nice to be able to do it all within one platform. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Super easy to track and submit hours, including setting up as many projects as necessary. #### Cons Certain reports are only available to certain licenses, not allowing basic licenses to see things like time tracking reports for project management or PTO. --- ### Enterprise grade PSA Solution - Overall rating: 5/5 - Reviewer: Leo L. - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered As our organization grew we knew need to migrate from our existing PM tool. We initiated an exhaustive search to find the best solution for our business. There are hundreds of "PM" tools out there of various shapes and sizes. We quickly narrowed this down to a handful of potential partners. We found Clarizen to be the best fit for our business. Clarizen accomplished 80% of our requirements out of the box. Because of the solutions extreme flexibility we were able to develop custom workflows to meet the rest of our requirements. Clarizen is scaleable to meet our growing business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely flexible in all aspects of the solution. The end user can customize the views to best fit his specific work requirements. Sys Admins can configure the system to provide custom functionality. Software updates occur regularly and they provide meaningful enhancements and bug fixes. Support has been great. #### Cons Honestly, not come to mind. --- ### Clarizen as a PMO tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We use Clarizen for Task creation, Task execution , status tracking and reporting. We use this for customer case management especially when it is escalated. Great tool overall. #### Cons While this is a friendly tool, JIRA / Service now is much better with respect to issue tracking. Clarizen could improve there. --- ### Strong PPM with excellent customization - Overall rating: 4/5 - Reviewer: Todd T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The core PPM capabilities of Clarizen are very strong, but the biggest game change for us has been the 'custom objects' capability. This feature has allowed us to completely replace a legacy product management tool, running it as an integrated component of our Clarizen setup. Product and Project objects are linked together within a single system so that many business processes (item set-up, pricing approvals, product portfolio management) are happening within the same space as project management for new products. #### Cons Generally speaking, more functionality drives complexity in the user interface, and Clarizen is no different. It results in steeper learning curves vs. less full-featured solutions. Our hope is that Clarizen Go will help us solve this challenge for ordinary collaborators. --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: John T. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered We used Clarizen for our project management. It is easy to learn, user friendly and our employees love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendliness of Clarizen can not be beat. Recently, our company moved to Clarizen for project tracking and the transition couldn't have been easier. Employees rave about the ease of the system. #### Cons If i had to choose, the disconnect between Projects and tasks on the same view. It would be nice to have these without the need of workflows to integrate them. --- ### Clarizen review - Overall rating: 5/5 - Reviewer: DMitri T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very easy to track time and keep projects organized. #### Cons Does not have great options to export the timesheets into other formats. --- ### For Enterprise PM and Collaboration Software, there is nothing better. - Overall rating: 5/5 - Reviewer: Gareth B. - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered Experience: We have been using Clarizen now at Hachette UK since 2015 and I must say it has enhanced the way we work dramatically. Gone are the days of having numerous spreadsheets, project plans and SharePoint issues logs, now we have one centralized application for our Programme of Projects, Milestones and Tasks, plus collaborative discussions within Clarizen itself, with a full history. Pros: + Excellent Project & Work Item management. + Powerful Enterprise discussion module which link into everything Clarizen does, from Projects to issues. + A customisation engine to build custom workflows, fields, views and even your own HTML/Javascript front end panels (for your own Forms etc). + Reporting and Dashboards, again with custom reporting. + A best-of-class Customer Services and community and quick responses. + A public product Roadmap which you can contribute to, with regular releases with new functionality. + Rich API for developers to hook into. + Growing community of Clarizen users and an App Marketplace of customisations, built using Clarizens own custom engine. + Collaboration extends to users outside of Clarizen itself (Sharing reports & widgets). Cons: - Clarizen sells Agile support. Yes there is a Team board, burndown charts etc, but the implementation is not good. - The amount of options available can be overwhelming until you have got to grips with the product. - Security groups within Clarizen needs to be out of the box and not a custom workflow. At the moment, there isnt a simple way of creating confidential Projects. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Very good cloud-based project management software - Overall rating: 4/5 - Reviewer: Guy M. - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I've been using Clarizen for time reporting and project management. Almost 200 users are required to use it, and while the time reporting module of the system is rather mediocre, the project management capabilities are impressive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Highly configurable User friendly Great user experience #### Cons Lacking time reporting module Slow response from customer support (might be days) --- ### Excellent PPM - Overall rating: 4/5 - Reviewer: Joseph K. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Compared all PPM solutions we have used in the past Clarizen provided a much needed increase in reporting and customization to meet our needs. It allows us to not only track the additional information we need but report on it in a way that make portfolio review much easier that it had previously been #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Modern look and feel, customization, and reporting. #### Cons External collaborator option is too expensive, e-mail tracking and integration for capturing communication customers who are not users in Clarizen is limited --- ### Great tool for collaboration - Overall rating: 4/5 - Reviewer: Alan C. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Great product that allows for a ton of flexibility. It's been great to be able to customize for the specific needs of each team, yet still have all teams in the same product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The level to which you can customize, create custom actions and workflows, etc. is the best part of the product #### Cons Implementation can be tricky. Your instance starts with everything turned on, it would be better to start with a minimal instance and turn things on as you need to implement. --- ### Clean interface, pretty easy to set up; social aspect excellent - Overall rating: 4/5 - Reviewer: Ryan H. - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked Clarizen's product. I've used other large PM software products and Clarizen's offering was easier to use overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very clean, it's very flexible and fits with many processes. It was pretty easy for us to customize to what we needed. The social functionality was great, it lead to improved team interaction and teamwork. I really liked that. The reports were good, and again pretty easy to set up. Creating custom fields to report on was easy. Support was good, I think our consultant was very flexible and helped us with things even he wasn't used to; he was very open to our processes and helped us make them happen in the tool. He was very responsive as well. #### Cons Seemed a bit expensive, and for our needs we found that any license except the most expensive was pretty useless. The levels of functionality in the lower licenses didn't help us at all. We ended up getting all licenses at the highest level. --- ### Great Project Management tool for my software implementation team! - Overall rating: 4/5 - Reviewer: Brian B. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered My team has been using Clarizen for a little over a year now and I cannot say enough good things about them. My team implements time and attendance software for companies across the country and using Clarizen as a daily tool to track the progress of those implementations has been great. What I am most impressed about with Clarizen is their ability to tackle new challenges. An example is my team has levels of employees based upon experience. One thing that we wanted to try do and then accomplished in Clarizen is writing a "Complexity" scoring system so that when we entered in new clients and put their information into Clarizen they were given a score based upon certain criteria so that when we assigned new clients to our employees we could assigned the easier clients to the lesser experienced employees and the tougher clients to the more experienced employees. It has worked out fantastically for us and that is just one example of many where we brought an idea to Clarizen and they made it happen. One thing that I continue to stress to Clarizen is a need for better Outlook integration. Whether it is a better streamlined emailing option or calendar enhancements it can be improved upon. Overall we have been very happy with the experience so far, enough so that we have brought a new division of our company onto Clarizen and look to possibly expand it even further in the future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/clarizen-profile/reviews/?page=2) --- Planview AdaptiveWork Reviews, Pros and Cons - 2026 Software Advice