A fantastic, Grade-A project management tool...

Great product

I love it for managing cross functional projects

Pros

I love how customizable it is. I can adapt it to suit almost every need.

Cons

Reporting is limited and can’t be automatically exported

Great Project Management Product for Small and Midsize firms

Pros

Our company tried other project management tools in the past without much success (lack of adoption). However, wrike was the first tool all of our various departments embraced because it is easy to use, powerful, and can be configured to work the way we do. I can't imagine how we lived without this tool for so long.

Cons

We have very few complaints about Wrike. We have figured out how to make it do everything we need it to.

Wrike for small businesses

Pros

It's flexible and there are multiple ways to look at projects/task depending on how users like to see things. For example as a list, Gantt chart, table or Boards which is really handy as we have designers and programmers who work very differently. The decision to go with Wrike was also skewed by the ability to have external collaborators join the team. The ability to add custom fields makes it easy to add information required. Different views enable tasks to be seen by project, person, folder etc. Being able to track time on each task is also really useful and easy for everyone. New features are being rolled out frequently and Wrike is fast catching up on the areas I thought were lacking initially.

Cons

The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal. This was the first time we used a Project Management system to this extent, so this may be more of a user error issue. The "CRM" workaround I don't think is worth the trouble. The pricing model is the one that I think lets Wrike down the most. I understand the reason for a minimum of 5 seats, but every increment after this is in 5 seats as well. For a small business, this is a real issue in my view. This is also the case for additional features, many of which are only used by Admin, but are invoiced for each seat.

Maybe It's Just Me...

IT implemented this system to handle project/programming requests and communicating with other departments about these projects. As an outside department, Wrike has been clunky to use.

Pros

I appreciate that Wrike allows us to manage projects with our IT department. The dashboards are helpful for prioritizing projects.

Cons

It is very easy to get "lost" in Wrike and to have a hard time finding a project, file, etc. The interface is clunky and not user friendly, IMO. I am simply an end user, but I have heard from many other end users in other departments who feel the same way. It could be that my use of the product for a few hours every week is not sufficient to become efficient with it. But after working with the software for a few years, I would have expected to have a much easier time with it, especially with my extensive experience with Excel, VBA macros, SQL queries, Outlook, and implementing other event software solutions for our organization. Wrike just isn't that fun or intuitive...