Bug Tracking Software

Finding software can be overwhelming. We've helped hundreds of project teams find bug tracking software so they can centralize work order requests and prioritize tasks.

Showing all 50 products

Wrike FrontRunners 2020

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f... Read more

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Raygun

Raygun is a cloud-based networking monitoring and bug tracking application. It is suitable for large and midsize organizations across a variety of industries and offers crash reporting, user monitoring, user tracking, deployment t... Read more

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monday.com

monday.com, an award-winning collaboration and project management platform, helps teams plan together efficiently and execute complex projects to deliver results on time. monday.com team management and task management tool allows ... Read more

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Backlog FrontRunners 2020

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtaskin... Read more

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Airbrake

Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue tracking... Read more

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Asana FrontRunners 2020

Asana is a cloud-based project and task management solution that enables teams to collaborate, communicate, and manage several tasks and projects. It can help teams meet project deadlines while tracking the completion of all tasks... Read more

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Rookout

Rookout is a bug tracking platform designed to help DevOps teams and software developers troubleshoot live codes across monoliths, microservices, cloud-native and serverless architectures. The solution enables administrators to tr... Read more

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Bugfender

Bugfender is a cloud-hosted remote logging tool that enables you to find bugs before your users do. Get fast remote access to your mobile or web application logs for any user in real-time - wherever they are in the world. Bugfend... Read more

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Zoho Sprints

Zoho Sprints is a cloud-based product roadmap solution for businesses of all sizes. The solution is designed to be used by agile teams and offers features such as user dashboards, reporting, scrum boards, timers and timesheets. Zo... Read more

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BugHerd FrontRunners 2020

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots. W... Read more

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SpiraTeam

SpiraTeam is a project management solution that offers collaboration and quality assurance tools for businesses of all sizes and within all industries. The solution can be deployed either in the cloud or on-premise and is compatib... Read more

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Smartlook

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary featur... Read more

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Centercode

Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management, discussions... Read more

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ClickUp

ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries. Features include communication and collaboration tools, task assignments and statuses, alerts and a task toolb... Read more

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Jira FrontRunners 2020

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create projec... Read more

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ProWorkflow

Founded in 2002 and acquired by ProActive Software Ltd in 2003, ProWorkflow is a cloud-based project management and time tracking software that caters to companies of all sizes. ProWorkflow includes all the features of a trad... Read more

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Rindle

Rindle is a cloud-based project management solution for small and midsize businesses that allows users to automate project workflows, distribute and assign tasks to team members and follow progress. Rindle organizes tasks, project... Read more

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Zoho BugTracker

BugTracker by Zoho is a cloud-based bug tracking solution designed for businesses of all sizes. Key features include bugs automating, bugs viewing, file sharing, bugs dashboard, forums, time tracking and user administration. ... Read more

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zipBoard FrontRunners 2020

zipBoard is a visual bug tracking and design feedback tool that helps eLearning and web development businesses create tasks, organize projects and track user activity, among other processes. It enables staff members to assign task... Read more

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Rollbar

Rollbar is a cloud-based bug tracking and monitoring solution that caters to organizations of all sizes. Rollbar supports multiple programming languages and frameworks like JavaScript, Python, .NET, Drupal, Wordpress and Pyramid. ... Read more

Caspio

Caspio is a cloud-based application development solution for organizations of all sizes. The platform is suitable for industries such as health care, media, government, education, nonprofits, consulting, churches and community ass... Read more

BugzillaFrontRunners 2020

Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web servic... Read more

InstabugFrontRunners 2020

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting. Users are provided with customizable software developer kits (SDKs... Read more

MantisBT

MantisBT is a cloud-based issue management and bug tracking solution designed for software development organizations. The solution helps team members to collaborate on projects and share software development progress with internal... Read more

GoodDayFrontRunners 2020

GoodDay is a cloud-based project management solution that caters to businesses of all sizes across various industries. Features include idea management, resource management, milestone tracking, Kanban boards, Gantt charts and more... Read more

TaigaFrontRunners 2020

Taiga is a cloud-based and on-premise agile project management tool that enables project teams to easily and effectively work together whether they use Scrum, Kanban, Scrumban or just want to track issues. What makes it stand out ... Read more

Stackify APM+

Retrace is a cloud-based application performance management solution. It is designed for developers at organizations of all sizes and provides bug tracking, data aggregation and automatic alerts. The solution provides an acti... Read more

LambdaTest

LambdaTest is a cloud-based testing solution that helps development teams in organizations to manage their software testing and patch release processes. Key features include live browser testing, resolution display testing and mul... Read more

UsersnapFrontRunners 2020

Usersnap is a customer experience and feedback management solution that helps businesses of all sizes archive projects, track latest trends, capture screenshots with comments and drawings and more on a centralized platform. Team m... Read more

DoneDoneFrontRunners 2020

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization ... Read more

YouTrackFrontRunners 2020

YouTrack is a project management tool that can be adapted for any business process. All in one tool for project management, task tracking, using agile boards, managing knowledge base, building reports and dashboards. Unlike other ... Read more

ReQtestFrontRunners 2020

ReQtest is a cloud-based bug tracking solution that helps testers and developers to manage test cases and get real-time updates on various routines in the testing process. Key features include visual bug reporting, requirement man... Read more

Planio

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during softwa... Read more

Sifter

Sifter is a cloud-based bug and issue tracking solution designed for large and midsize businesses. It offers backlog management, issue tracking, ticket management and release management within a suite. Sifter allows users to ... Read more

Lean Testing

Lean Testing is a cloud-based and on-premise bug-tracking and test case management solution that allows business to streamline testing for their website, mobile application and software projects. Users are able to submit and custo... Read more

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W3Dart

W3Dart is a visual bug reporting and feedback management tool for web designers, web developers, SaaS businesses and startups. It works similar to a sticky note on websites, which will only be visible to logged-in users. With... Read more

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test IO

test IO is cloud-based bug tracking solution for small, midsize and large enterprises. The solution enables testers to discover bugs and retrieve details in order to generate a better solution. test IO is able to integrate with ex... Read more

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DevTrack

Devtrack is a cloud-based development and bug tracking solution that provides businesses, development methodologies and facilitates communication between coding and testing teams. The solution ia also available for on-premises dep... Read more

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TrackJS

TrackJS provides error logging for front-end web applications. It monitors the users' browser to show developers detailed telemetry and context when errors occur. Organizations can filter and ignore noisy errors to expose the real... Read more

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Koala

Koala is a bug tracking software designed to help web developers, copywriters, UI/UX designers, web gaming developers and web designers include screenshots and browser information while sharing feedback. The platform enables teste... Read more

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Axosoft

Axosoft Agile Project Management Software is a collaborative platform suitable for businesses of varying sizes and industries seeking a synergistic tool to track projects from start to finish. Key features of Axosoft include ... Read more

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GitHub

GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments inclu... Read more

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JIRA Service Management

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery ... Read more

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Xebrio

Xebrio is a SaaS-based project management software which covers every phase of project development from requirement analysis to deployment. Xebrio helps teams achieve maximum productivity by enabling precise and comprehensive requ... Read more

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SprintGround

SprintGround is a cloud-based project management solution designed for small and midsize businesses. The product caters to both IT companies as well as in-house IT teams. It allows users to organize their work, collaborate with th... Read more

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Zoho Projects

Zoho Projects is a cloud-based project management solution designed for small and midsize companies. It offers project scheduling and budgeting, which allows project managers to define project tasks, assign them to their teams, es... Read more

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CaseCamp

CaseCamp by DevelopScripts is a cloud-based project management solution designed for businesses of all sizes. The product caters to both in-house as well as outsourced IT development teams. It offers resource management, budgeting... Read more

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Clubhouse

Clubhouse is a cloud-based project management platform that helps small to large enterprises manage tasks and streamline communication between team members. It enables users to create stories that comprise of features, bugs or cho... Read more

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Shake

Shake is a bug and feedback reporting tool for mobile apps that supports Android, iOS, Flutter, and React Native. It helps development and QA teams submit and solve bug reports faster. Each bug report arrives already pre-filled... Read more

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TASKBOSS

With TASKBOSS you have the tool at hand to support and accompany you in your daily work, for yourself, your company and your team. Save time by being able to focus on your tasks. The feature set in TASKBOSS has a modular structur... Read more

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Buyers guide


Last Updated: March 15, 2021

Bug tracking software allows teams to track and resolve bugs that arise during a project. These systems help centralize and standardize issue management processes. They are most often used for software and web development projects.

This guide will help you understand the role of bug tracking tools within the larger project management market, so you can make a more informed purchase. We'll cover:

What Is Bug Tracking Software?
Common Features of Bug Tracking Software
The Vendor Landscape
Benefits of Bug Tracking Software
Key Considerations for Bug Tracking Software Buyers

What Is Bug Tracking Software? 

Similar in function to task tracking solutions, bug trackers are specifically designed to separate bugs from regular project tasks and prioritize them appropriately. Capabilities vary, but these systems typically follow these steps:

Bug Tracking Process

 

Bug Tracking Process

Submit: Work order is created by a project team member, or through an IT ticketing system or emailed service request from a customer or end user.

Process: Bug is assigned to a team member, prioritized by importance and labeled according to status, e.g., ''new'' or ''reopened.'' The system classifies the bug, e.g., ''security'' or ''user interface.''

Track: Employee tries to resolve the problem and provides frequent status updates, e.g., ''blocked,'' ''testing'' or ''reviewing.''

Report: Bug tracking systems can offer valuable information about issues, how quickly they're resolved and more. These insights help in planning future projects.

Common Features of Bug Tracking Software

Common capabilities of bug tracking systems include:

Custom fields Ability to customize fields, views and workflows to your team and business needs.E.g., add a corresponding customer ID number to bugs submitted by customers.
Time tracking Tracks time to resolution: how long the bug has been open, if it's past due, percent complete, etc.
Collaboration tools Upload files to tickets, post comments and receive email or in-app notifications. Some platforms include interactive discussion forums with similar collaborative capabilities.
Dashboard View individual or team dashboards to monitor status and progress of open bugs. Some platforms include an activity stream or notification center on the dashboard.
Reporting and analytics Track progress of open bugs and milestones reached. Visualize and document trends regarding the quantity, severity and category of bugs, team productivity and more.
Knowledge base Centralized repository of solved and unsolved bugs with notes about resolutions etc. that teams can refer to, learn from and add to.
Integration with code repositories Connect code repositories (e.g, Git or SVN) to bug tracking software so source code updates from the repository are automatically reflected in the bug tracker.

The Vendor Landscape

Bug tracking software is available in both on-premise or cloud-based solutions. Typically, bug tracking can be purchased in one of the following ways:

Offered in suite,as one application included as part of a comprehensive project management (PM) system. Purchasing a PM platform that includes issue management helps ensure that bug tracking is fully integrated with other key project management processes, such as scheduling resources and project tracking. This integrated environment allows data to transfer seamlessly between applications, increasing visibility and keeping everyone on the same page. Some examples are:

Best-of-breed, or stand-alone. A business may choose to purchase bug tracking best-of-breed for several reasons. For example, their current PM platform may not offer bug tracking—or, perhaps it does, but doesn’t have all the features their team needs. Businesses purchasing best-of-breed solutions should first ensure the bug tracker integrates with the other software systems their team uses: Namely, their PM platform, but also their code repository or communication tools, such as Slack. Examples of this include:

Additionally, because bug tracking tools are critical for software development teams—who typically use agile project management methods—it is commonly included with Scrum and Kanban project management solutions. For example:

Benefits of Bug Tracking Software

Bug tracking software provides teams with several benefits, such as:

Improved organization: Work order requests and resolution strategies are centralized and automated, adding structure to team workflows and standardizing bug management strategies.

Increased productivity: Assignments and progress toward resolution are displayed on dashboards, making it obvious if someone falls behind or if bottlenecks occur. Users know what bugs they are responsible for, and the priority and due date. This helps increase project efficiency and improve performance.

Useful insights: Reports and analytics help create permanent project and issue management records that can influence future business decisions.

Key Considerations for Bug Tracking Software Buyers

Here are the top things to keep in mind when choosing a bug tracking solution:

  • Powerful yet simple workflow. Workflow management is an important functionality of bug tracking software. An effective system will help you catch issues early and offer resolutions faster. To gauge the efficiency of the workflow, check how it helps you do the following tasks:
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    • Capture and report. The system should allow you to raise tickets, ask questions, discuss issues and share ideas on a centralized platform.
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    • Prioritize and assign. There could be a number of issues at one time. The solution you choose should help you create priority lists and assign the most important tasks first.
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    • Resolve and review. Workflows should be designed to help you push issues toward resolution. Additionally, an effective review system should be in place, which allows you to catch any bugs that may have slipped through the cracks.
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  • Ease-of-use. An efficient bug tracking solution is one that can be used with little to no special training. A simple dashboard with a drag-and-drop workflow helps employees—even those without any technical knowledge—create tickets and track their status. On the other hand, a cumbersome solution with functionalities that demand technical expertise of its users can be a tremendous strain on your company’s time.
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  • Open source or paid software. There are many free, open source software solutions available, but they come with certain limitations. For instance, you must host the software on internal servers and manage its maintenance. This is not much of an issue for small businesses, but as your business grows, you need a solution that automates the tracking of thousands of tickets. At that level, you need a flexible solution that can be customized to your needs and offers back-end support.

FrontRunners

Your Guide to Top Bug Tracking Software, September 2020

Software Advice uses reviews from real software users to highlight the top-rated Bug Tracking Software products in North America.

Learn how products are chosen

Explore FrontRunners

“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.