--- title: "Best Bug Tracking Software - 2026 Reviews & Pricing" description: "Find the best Bug Tracking Software for your organization. Compare top Bug Tracking Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/bug-tracking/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Bug Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Bug Tracking Software of 2026 Updated October 21, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 132 results ### Compare Products Showing 1 - 25 of 132 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zoho Sprints](/project-management/zoho-sprints-profile/) - Overall rating: 4.5/5 - Reviews: 302 - Starting price: $0.00 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Zoho Sprints is an agile project management platform that supports both Scrum and Kanban frameworks. It helps teams plan and prioritize work in the backlog, execute work on [Read more](/project-management/zoho-sprints-profile/) #### Features ##### Best rated features - Code Repository Integration: 5/5 - NPS of Customers: 5/5 - For IT Project Management: 5/5 - Commenting/Notes: 5/5 ##### Worst rated features - Billable & Non-Billable Hours: 1/5 [See all features](/project-management/zoho-sprints-profile/#key-features) #### Pricing ##### Free - Price: $0.00 - This plan is free of cost and comes with 3 users. ##### Starter - Price: $12.00/year - The Starter plan starts at $1/month/user (billed annually) for up to 12 users. This plan does not ##### Elite - Price: $3.00/month - The Elite plan starts at $3/month/user (billed monthly) or $2.50/month/user (billed annually) for up [See full pricing details](/project-management/zoho-sprints-profile/#pricing-and-plans) --- ### [GitHub](/project-management/github-profile/) - Overall rating: 4.8/5 - Reviews: 6,210 - Starting price: $4.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be [Read more](/project-management/github-profile/) ##### What users love - Efficient collaborative code sharing - Flexible private repository options - Organized project tracking features ##### To take in mind - Steep learning curve for beginners - Expensive for teams and features - Limitations with large files #### Features ##### Best rated features - Code Development: 5/5 - Lifecycle Management: 5/5 - Multi-Language Scanning: 5/5 - Team Management: 5/5 ##### Worst rated features - Kanban Board: 1/5 - Feedback Management: 3.5/5 - Real-Time Analytics: 4/5 - For Small Businesses: 4/5 [See all features](/project-management/github-profile/#key-features) #### Pricing ##### Free - Price: Custom - Pricing available upon request ##### Team - Price: $4.00/month ##### Enterprise - Price: $21.00/month [See full pricing details](/project-management/github-profile/#pricing-and-plans) --- ### [ClickUp](/project-management/clickup-profile/) - Overall rating: 4.6/5 - Reviews: 4,639 - Starting price: $0.00 - Best for: Enterprise businesses - Free trial: Not available - Free demo: Not available #### Overview ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, [Read more](/project-management/clickup-profile/) ##### What users love - Centralized project organization tools - Customizable team collaboration hub - Flexible and detailed task tracking ##### To take in mind - Lag and slow load times - Steep learning curve for newcomers - Overwhelming and confusing alerts #### Features ##### Best rated features - Bug Tracking: 5/5 - Guest Access: 5/5 - Change Management: 5/5 - Knowledge Management: 5/5 ##### Worst rated features - Issue Auditing: 2/5 - Negative Feedback Management: 3/5 - Lead Generation: 3/5 - Overtime Calculation: 3.4/5 [See all features](/project-management/clickup-profile/#key-features) --- ### [QA Wolf](/bug-tracking/qa-wolf-profile/) - Overall rating: 5.0/5 - Reviews: 77 - Starting price: $0.00/year - Free trial: Not available - Free demo: Not available #### Overview QA Wolf is a hybrid AI testing platform and managed service that helps software engineering teams at companies of all sizes catch bugs before code reaches production. The platform [Read more](/bug-tracking/qa-wolf-profile/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Third-Party Integrations: 5/5 - Test Script Reviews: 5/5 - Activity Tracking: 5/5 ##### Worst rated features - Real-Time Analytics: 4/5 - Data Visualization: 4/5 [See all features](/bug-tracking/qa-wolf-profile/#key-features) --- ### [TestMu AI](/product/41699-testmu-ai/) - Overall rating: 4.6/5 - Reviews: 547 - Starting price: $19.00/month - Best for: Bug/Issue Capture - Free trial: Available - Free demo: Not available #### Overview TestMu AI (formerly LambdaTest) is a full-stack Agentic AI Quality Engineering platform that helps teams test intelligently and ship faster, trusted by 18,000+ enterprise customers [Read more](/product/41699-testmu-ai/) ##### What users love - Comprehensive cross-browser coverage - Streamlined and efficient workflows - Responsive and helpful assistance ##### To take in mind - Expensive for smaller teams - Occasional slowdowns and lag #### Features ##### Best rated features - Task Scheduling: 5/5 - Assignment Management: 5/5 - Cross Browser Testing: 5/5 - Customizable Fields: 4.8/5 ##### Worst rated features - Generative AI: 3.5/5 - Performance Testing: 3.8/5 - Assessment Management: 4/5 [See all features](/product/41699-testmu-ai/#key-features) #### Pricing ##### Kane CLI Starter - Price: $19.00/month - 2,000 credits/month (launch offer: 4,000). Everything in Free, plus more credits for authoring and ##### Kane AI (Web) - Price: $199.00/month - 1 Agent · Pricing Model: Flat Rate (per Agent) · Per Month ##### Real Device - Price: $25.00/month - The plan is billed annually. Price is for 1 Parallel Test (Parallel tests indicate the number of [See full pricing details](/product/41699-testmu-ai/#pricing-and-plans) --- ### [CaseCamp](/project-management/casecamp-profile/) - Overall rating: 4.7/5 - Reviews: 153 - Starting price: $25.00 - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview CaseCamp by DevelopScripts is a cloud-based project management solution designed for businesses of all sizes. The product caters to both in-house as well as outsourced IT [Read more](/project-management/casecamp-profile/) #### Pricing ##### Basic - Price: $25.00 [See full pricing details](/project-management/casecamp-profile/#pricing-and-plans) --- ### [BrowserStack](/automation-testing/browserstack-profile/) - Overall rating: 4.6/5 - Reviews: 776 - Starting price: $39.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview BrowserStack is a cloud-based software testing platform that helps development and QA teams across technology, e-commerce, and media industries test websites and mobile apps across [Read more](/automation-testing/browserstack-profile/) ##### What users love - Comprehensive browser and device coverage - Streamlined and scalable testing processes - Authentic real device validation ##### To take in mind - Expensive for small teams - Occasional lag and slow sessions - Session timeouts and workflow interruptions #### Features ##### Best rated features - Compliance Management: 5/5 - Visual Analytics: 5/5 - Activity Tracking: 5/5 - Commenting/Notes: 5/5 [See all features](/automation-testing/browserstack-profile/#key-features) #### Pricing ##### Live - Desktop - Price: $39.00/month - Single user plan ##### Live - Desktop & Mobile - Price: $49.00/month - Single user plan ##### Live - Team - Price: $175.00/month - Starting from 5 users [See full pricing details](/automation-testing/browserstack-profile/#pricing-and-plans) --- ### [GoodDay](/project-management/goodday-profile/) - Overall rating: 4.7/5 - Reviews: 149 - Starting price: $6.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview GoodDay is a cloud-based project management solution that caters to businesses of all sizes across various industries. Features include idea management, resource management, [Read more](/project-management/goodday-profile/) #### Features ##### Best rated features - Visualization: 5/5 - Business Process Automation: 5/5 - Dashboard: 5/5 - Time Tracking: 5/5 [See all features](/project-management/goodday-profile/#key-features) --- ### [Bordio](/project-management/bordio-profile/) - Overall rating: 5.0/5 - Reviews: 48 - Starting price: $5.99/month - Free trial: Available - Free demo: Not available #### Overview Bordio is a new project management solution designed to optimize team productivity and streamline project workflows. Here you can create projects, schedule tasks, and collaborate [Read more](/project-management/bordio-profile/) #### Features ##### Best rated features - Content Management: 5/5 - Issue Tracking: 5/5 - Status Tracking: 5/5 - Reminders: 5/5 ##### Worst rated features - Traditional Methodologies: 4/5 [See all features](/project-management/bordio-profile/#key-features) #### Pricing ##### Basic - Price: $5.99/month - This plan is best for teams and organizations [See full pricing details](/project-management/bordio-profile/#pricing-and-plans) --- ### [Feedbucket](/bug-tracking/feedbucket-profile/) - Overall rating: 5.0/5 - Reviews: 37 - Starting price: $39.00/month - Free trial: Available - Free demo: Not available #### Overview Feedbucket is an easy-to-use website feedback and bug-reporting tool. Get more effective feedback and bug-reporting process for all web development and design projects. Using the [Read more](/bug-tracking/feedbucket-profile/) #### Features ##### Best rated features - Issue Tracking: 5/5 - Feedback Management: 5/5 - API: 5/5 - Surveys & Feedback: 5/5 [See all features](/bug-tracking/feedbucket-profile/#key-features) #### Pricing ##### Pro - Price: $39.00/month ##### Busines - Price: $89.00/month [See full pricing details](/bug-tracking/feedbucket-profile/#pricing-and-plans) --- ### [Userback](/project-management/userback-profile/) - Overall rating: 4.8/5 - Reviews: 71 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster. Whether you're a software developer, product [Read more](/project-management/userback-profile/) #### Features ##### Best rated features - Negative Feedback Management: 5/5 - Third-Party Integrations: 5/5 - Survey/Poll Management: 5/5 - Customer Segmentation: 5/5 ##### Worst rated features - Widgets: 2/5 - Feedback Management: 3/5 - Alerts/Notifications: 3.2/5 [See all features](/project-management/userback-profile/#key-features) #### Pricing ##### Free Forever - Price: $0.00/month - For early-stage teams needing just the essentials. ##### Team - Price: $29.00/month - For growing teams managing feedback more effectively. ##### Business - Price: $79.00/month - For scaling teams needing more advanced tools. [See full pricing details](/project-management/userback-profile/#pricing-and-plans) --- ### [Smartlook](/product-analytics/smartlook-profile/) - Overall rating: 4.7/5 - Reviews: 136 - Starting price: $0.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and [Read more](/product-analytics/smartlook-profile/) #### Features ##### Best rated features - Collaboration Tools: 5/5 - Text Analysis: 5/5 - Engagement Tracking: 5/5 - Search/Filter: 5/5 ##### Worst rated features - Dynamic Content: 2/5 - Screen Activity Recording: 4/5 [See all features](/product-analytics/smartlook-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - Ideal for startups & small projects. Use this plan to monitor websites & mobile apps. ##### Pro - Price: $55.00/month - This plan is specifically designed to cater to the needs of mid-market companies. ##### Enterprise - Price: Custom - Pricing available upon request - This plan presents a comprehensive and effective solution for large businesses. [See full pricing details](/product-analytics/smartlook-profile/#pricing-and-plans) --- ### [Zoho BugTracker](/file-sharing/zoho-bugtracker-profile/) - Overall rating: 4.7/5 - Reviews: 172 - Starting price: $0.00 - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview BugTracker by Zoho is a cloud-based bug-tracking solution designed for businesses of all sizes. Key features include bug automating, bug viewing, file sharing, bugs dashboard, [Read more](/file-sharing/zoho-bugtracker-profile/) #### Features ##### Best rated features - Issue Management: 5/5 - Issue Tracking: 5/5 - Backlog Management: 5/5 - Alerts/Notifications: 5/5 ##### Worst rated features - Configurable Workflow: 1/5 - Customizable Templates: 1/5 - Access Controls/Permissions: 1/5 [See all features](/file-sharing/zoho-bugtracker-profile/#key-features) #### Pricing ##### Free Plan - Price: $0.00 - Forever free for upto 3 users ##### Standard - Price: $4.00/month - Upto 10 Projects 5 Project Templates ##### Premium - Price: $7.00/month - No upper limit Unlimited Projects 120 GB Storage space [See full pricing details](/file-sharing/zoho-bugtracker-profile/#pricing-and-plans) --- ### [Shortcut](/project-management/clubhouse-profile/) - Overall rating: 4.6/5 - Reviews: 363 - Starting price: $0.00/month - Best for: Task Progress Tracking - Free trial: Available - Free demo: Not available #### Overview Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamline communication between team members. It enables users to [Read more](/project-management/clubhouse-profile/) #### Features ##### Best rated features - Assignment Management: 4.9/5 - Task Editing: 4.8/5 - Task Tagging: 4.8/5 - Multiple Projects: 4.8/5 ##### Worst rated features - Issue Tracking: 3/5 - Access Controls/Permissions: 3/5 - Bug Tracking: 3/5 [See all features](/project-management/clubhouse-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This is always free and is a project management tool for small software teams. All ongoing work is ##### Team - Price: $8.50/year - The plan enables software teams to collaborate on workflows. ##### Business - Price: $12.00/year - The plan caters to modern software teams and includes all features offered in Team plan. [See full pricing details](/project-management/clubhouse-profile/#pricing-and-plans) --- ### [Marker](/crm/marker-profile/) - Overall rating: 4.8/5 - Reviews: 55 - Starting price: $39.00/month - Free trial: Available - Free demo: Not available #### Overview Marker is a visual feedback and bug reporting tool. Marker is designed for software teams that want an easy way to capture and share visual feedback. Marker allows users to take [Read more](/crm/marker-profile/) #### Features ##### Best rated features - Bug/Issue Capture: 5/5 - Task Management: 4/5 - Ticket Management: 4/5 - Dashboard: 4/5 ##### Worst rated features - Alerts/Escalation: 3/5 - Workflow Management: 3/5 - Collaboration Tools: 3/5 - Project Management: 3.5/5 [See all features](/crm/marker-profile/#key-features) #### Pricing ##### Basic - Price: $39.00/month [See full pricing details](/crm/marker-profile/#pricing-and-plans) --- ### [Shake](/bug-tracking/shake-profile/) - Overall rating: 5.0/5 - Reviews: 29 - Starting price: $0.00one time - Free trial: Not available - Free demo: Not available #### Overview Shake helps mobile and web development teams know if a build is actually safe to ship, backed by real device data instead of guesswork. Ideal user: Product, QA, and engineering [Read more](/bug-tracking/shake-profile/) #### Features ##### Best rated features - Bug/Issue Capture: 5/5 - Alerts/Escalation: 5/5 - Dashboard: 5/5 - Ticket Management: 4.9/5 [See all features](/bug-tracking/shake-profile/#key-features) --- ### [LogRocket](/application-performance-manage/logrocket-profile/) - Overall rating: 4.9/5 - Reviews: 28 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience. Using LogRocket, software teams can [Read more](/application-performance-manage/logrocket-profile/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Usage Tracking/Analytics: 5/5 - Conversion Tracking: 5/5 - Funnel Analysis: 5/5 ##### Worst rated features - Visual Analytics: 2/5 - Engagement Tracking: 3/5 [See all features](/application-performance-manage/logrocket-profile/#key-features) #### Pricing ##### Basic - Price: $99.00/month [See full pricing details](/application-performance-manage/logrocket-profile/#pricing-and-plans) --- ### [Caspio](/bpm/caspio-profile/) - Overall rating: 4.6/5 - Reviews: 249 - Starting price: $300.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Caspio is an AI platform for building custom business applications: the databases, portals, dashboards, and workflow tools organizations rely on to run operations. Describe the [Read more](/bpm/caspio-profile/) ##### What users love - Responsive and helpful support team - Versatile feature-rich platform - User-friendly database creation ##### To take in mind - High cost for premium editions #### Features ##### Best rated features - Real-Time Data: 5/5 - Digital Signature: 5/5 - Workflow Configuration: 5/5 - Progress Tracking: 5/5 ##### Worst rated features - Membership Management: 1/5 [See all features](/bpm/caspio-profile/#key-features) #### Pricing ##### TEAM - Price: $300.00/month - Robust features to digitize and automate processes. ##### BUSINESS - Price: $600.00/month - Premium capabilities to drive operational excellence. ##### ENTERPRISE - Price: Custom - Pricing available upon request - Next-level performance, security and SLA. [See full pricing details](/bpm/caspio-profile/#pricing-and-plans) --- ### [BugHerd](/project-management/bugherd-profile/) - Overall rating: 4.7/5 - Reviews: 65 - Starting price: $42.00/month - Free trial: Available - Free demo: Not available #### Overview What is BugHerd? BugHerd is a visual website feedback tool for web agencies and web development teams. It makes it easy to collect, organize and resolve website feedback in one [Read more](/project-management/bugherd-profile/) #### Features ##### Best rated features - For Creative Agencies: 5/5 - Workflow Management: 5/5 - Backlog Management: 5/5 - Issue Tracking: 5/5 [See all features](/project-management/bugherd-profile/#key-features) #### Pricing ##### Standard - Price: $42.00/month - The BugHerd Standard Plan is for up to 5 users. You can subscribe to a monthly plan ($50/month), or ##### Studio - Price: $67.00/month - The BugHerd Studio Plan is for up to 10 users. You can subscribe to a monthly plan ($80/month), or ##### Premium - Price: $125.00/month - The BugHerd Premium Plan is for up to 25 users. You can pay monthly ($150/month), or be billed [See full pricing details](/project-management/bugherd-profile/#pricing-and-plans) --- ### [Usersnap](/bug-tracking/usersnap-profile/) - Overall rating: 4.8/5 - Reviews: 48 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Companies such as Red Hat, [Read more](/bug-tracking/usersnap-profile/) #### Features ##### Best rated features - Response Management: 5/5 - Customizable Forms: 5/5 - Customizable Templates: 5/5 - Access Controls/Permissions: 5/5 [See all features](/bug-tracking/usersnap-profile/#key-features) #### Pricing ##### Startup - Price: $99.00/month - Free 15-day trial available with no credit requirement. ##### Company - Price: $189.00/month - Free 15-day trial available with no credit requirement. ##### Premium - Price: $329.00/month - Free 15-day trial available with no credit requirement. [See full pricing details](/bug-tracking/usersnap-profile/#pricing-and-plans) --- ### [Volley](/collaboration/volley-profile/) - Overall rating: 4.7/5 - Reviews: 69 - Starting price: $8.00/month - Free trial: Available - Free demo: Not available #### Overview Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and improve design QA processes for websites. Using the [Read more](/collaboration/volley-profile/) #### Features ##### Best rated features - Project Management: 5/5 - Real Time Editing: 5/5 - Dashboard: 5/5 - Mobile Access: 5/5 [See all features](/collaboration/volley-profile/#key-features) #### Pricing ##### Basic - Price: $8.00/month [See full pricing details](/collaboration/volley-profile/#pricing-and-plans) --- ### [Webvizio](/bug-tracking/webvizio-profile/) - Overall rating: 5.0/5 - Reviews: 20 - Starting price: $28.00/month - Free trial: Available - Free demo: Not available #### Overview Webvizio is a single platform for clients, managers, and dev teams to leave visual feedback & effectively collaborate on web development projects. Teams can leave visual feedback [Read more](/bug-tracking/webvizio-profile/) #### Features ##### Best rated features - Multiple Projects: 5/5 - Assignment Management: 5/5 - Reporting & Statistics: 5/5 - Prioritization: 5/5 [See all features](/bug-tracking/webvizio-profile/#key-features) #### Pricing ##### Starter - Price: $28.00/month - Pro collaboration features for freelancers & small teams. ##### Advanced - Price: $76.00/month - Unlimited capabilities and flexibility for larger organizations. [See full pricing details](/bug-tracking/webvizio-profile/#pricing-and-plans) --- ### [HelpSpace](/crm/helpspace-profile/) - Overall rating: 4.8/5 - Reviews: 30 - Starting price: $25.00/month - Free trial: Available - Free demo: Not available #### Overview HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly [Read more](/crm/helpspace-profile/) #### Features ##### Best rated features - Real-Time Notifications: 5/5 - Content Management: 5/5 - Task Progress Tracking: 5/5 - Task Management: 5/5 ##### Worst rated features - Customer Database: 3/5 - Catalog Management: 4/5 - Reporting/Analytics: 4/5 [See all features](/crm/helpspace-profile/#key-features) #### Pricing ##### Basic - Price: $25.00/month [See full pricing details](/crm/helpspace-profile/#pricing-and-plans) --- ### [Twproject](/project-management/twproject-profile/) - Overall rating: 4.9/5 - Reviews: 24 - Starting price: €4.89/month - Free trial: Available - Free demo: Not available #### Overview wproject: the complete, flexible and easy-to-use project management software Twproject is the project management solution designed for those who want to manage structured and [Read more](/project-management/twproject-profile/) #### Features ##### Best rated features - API: 5/5 - Idea Management: 5/5 - Risk Management: 5/5 - Data Import/Export: 5/5 ##### Worst rated features - Reporting/Project Tracking: 3/5 - Real-Time Notifications: 3.5/5 - Collaboration Tools: 3.5/5 [See all features](/project-management/twproject-profile/#key-features) #### Pricing ##### Basic - Price: €4.89/month - Unlimited projects and all starting feature to manage projects at ease. Gantt chart, time sheet, [See full pricing details](/project-management/twproject-profile/#pricing-and-plans) --- ### [Bird Eats Bug](/bug-tracking/bird-eats-bug-profile/) - Overall rating: 4.7/5 - Reviews: 49 - Starting price: $10.00/month - Free trial: Available - Free demo: Not available #### Overview Bird Eats Bug Chrome extension captures bugs with screen recording and auto-recorded technical logs. This allows engineers to identify the issue a lot faster and cut unnecessary [Read more](/bug-tracking/bird-eats-bug-profile/) #### Features ##### Best rated features - Bug/Issue Capture: 4.8/5 - Screen Recording: 4.8/5 - Screen Capture: 4.6/5 - Access Controls/Permissions: 4.5/5 ##### Worst rated features - Workflow Management: 3.7/5 - Task Management: 3.8/5 - Annotations: 4/5 - Ticket Management: 4/5 [See all features](/bug-tracking/bird-eats-bug-profile/#key-features) #### Pricing ##### Starter - Price: $10.00/month ##### Premium - Price: $20.00/month ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/bug-tracking/bird-eats-bug-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/bug-tracking/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/bug-tracking/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/bug-tracking/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/bug-tracking/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/bug-tracking/?__ai_markdown=true&page=6) ## Popular Comparisons [ Asana vs Jira ](https://www.softwareadvice.com/project-management/asana-profile/vs/atlassian-jira/)[ Caspio vs GitHub ](https://www.softwareadvice.com/bpm/caspio-profile/vs/github/)[ Wrike vs ClickUp ](https://www.softwareadvice.com/project-management/clickup-profile/vs/wrike/)[ BrowserStack vs TestMu AI ](https://www.softwareadvice.com/compare/41699-testmu-ai/vs/200650-browserstack/)[ JIRA Service Management vs Rollbar ](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/rollbar/) ## Your Guide to Top Bug Tracking Software, November 2023 Software Advice uses reviews from real software users to highlight the top-rated Bug Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Ruttl](https://www.softwareadvice.com/bug-tracking/ruttl-profile/) - [Bugasura](https://www.softwareadvice.com/issue-tracking/bugasura-profile/) - [Bird Eats Bug](https://www.softwareadvice.com/bug-tracking/bird-eats-bug-profile/) - [GoodDay](https://www.softwareadvice.com/project-management/goodday-profile/) - [Asana](https://www.softwareadvice.com/project-management/asana-profile/) - [Backlog](https://www.softwareadvice.com/issue-tracking/backlog-profile/) - [Shortcut](https://www.softwareadvice.com/project-management/clubhouse-profile/) - [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) - [Zoho Projects](https://www.softwareadvice.com/project-management/zoho-projects-profile/) - [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) - [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Bug tracking software allows teams to track and resolve bugs that arise during a project. These systems help centralize and standardize issue management processes. They are most often used for software and web development projects. This guide will help you understand the role of bug tracking tools within the [larger project management market](https://www.softwareadvice.com/project-management/), so you can make a more informed purchase. We'll cover: [What Is Bug Tracking Software?](#WhatIsBugTrackingSoftware) [Common Features of Bug Tracking Software](#CommonFeaturesofBugTrackingSoftware) [The Vendor Landscape](#TheVendorLandscape) [Benefits of Bug Tracking Software](#BenefitsofBugTrackingSoftware) [Key Considerations for Bug Tracking Software Buyers](#KeyConsiderationsforBugTrackingSoftwareBuyers) ## What Is Bug Tracking Software?  Similar in function to [task tracking solutions](https://www.softwareadvice.com/project-management/task-management-comparison/), **bug trackers are specifically designed to separate bugs from regular project tasks and prioritize them appropriately.** Capabilities vary, but these systems typically follow these steps: ### Bug Tracking Process **Submit:** Work order is created by a project team member, or through an [IT ticketing system](https://www.softwareadvice.com/crm/it-ticketing-comparison/) or emailed service request from a customer or end user. **Process:** [Bug is assigned to a team member](https://www.softwareadvice.com/project-management/resource-management-comparison/), prioritized by importance and labeled according to status, e.g., ''new'' or ''reopened.'' The system classifies the bug, e.g., ''security'' or ''user interface.'' **Track**: Employee tries to resolve the problem and provides frequent status updates, e.g., ''blocked,'' ''testing'' or ''reviewing.'' **Report:** Bug tracking systems can offer valuable information about issues, how quickly they're resolved and more. These insights help in planning future projects. ## Common Features of Bug Tracking Software Common capabilities of bug tracking systems include: | Feature | Description | | --- | --- | | Custom fields | Ability to customize fields, views and workflows to your team and business needs.E.g., add a corresponding customer ID number to bugs submitted by customers. | | Time tracking | Tracks time to resolution: how long the bug has been open, if it's past due, percent complete, etc. | | Collaboration tools | Upload files to tickets, post comments and receive email or in-app notifications. Some platforms include interactive discussion forums with similar collaborative capabilities. | | Dashboard | View individual or team dashboards to monitor status and progress of open bugs. Some platforms include an activity stream or notification center on the dashboard. | | Reporting and analytics | Track progress of open bugs and milestones reached. Visualize and document trends regarding the quantity, severity and category of bugs, team productivity and more. | | Knowledge base | Centralized repository of solved and unsolved bugs with notes about resolutions etc. that teams can refer to, learn from and add to. | | Integration with code repositories | Connect code repositories (e.g, Git or SVN) to bug tracking software so source code updates from the repository are automatically reflected in the bug tracker. | --- ## The Vendor Landscape Bug tracking software is available in both on-premise or cloud-based solutions. Typically, bug tracking can be purchased in one of the following ways: **Offered in suite,**as one application included as part of a comprehensive project management (PM) system. Purchasing a PM platform that includes issue management helps ensure that bug tracking is fully integrated with other key project management processes, such as scheduling resources and [project tracking](https://www.softwareadvice.com/project-management/project-tracking-comparison/). This integrated environment allows data to transfer seamlessly between applications, increasing visibility and keeping everyone on the same page. Some examples are: - [Clarizen](https://www.softwareadvice.com/project-management/clarizen-profile/) - [Zoho Projects](https://www.softwareadvice.com/project-management/zoho-projects-profile/) **Best-of-breed,** or stand-alone. A business may choose to purchase bug tracking best-of-breed for several reasons. For example, their current PM platform may not offer bug tracking—or, perhaps it does, but doesn’t have all the features their team needs. Businesses purchasing best-of-breed solutions should first ensure the bug tracker integrates with the other software systems their team uses: Namely, their PM platform, but also their code repository or communication tools, such as [Slack](https://www.softwareadvice.com/remote-support/slack-profile/). Examples of this include: - [SpiraPlan](https://www.softwareadvice.com/project-management/spiraplan-profile/) - SprintGround Additionally, because bug tracking tools are critical for software development teams—who typically use agile project management methods—it is commonly included with [Scrum](https://www.softwareadvice.com/resources/project-management-scrum-tools/) and Kanban project management solutions. For example: - [JIRA Software](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) - [Pivotal Tracker](https://www.softwareadvice.com/project-management/pivotal-tracker-profile/) ## Benefits of Bug Tracking Software Bug tracking software provides teams with several benefits, such as: **Improved organization:** Work order requests and resolution strategies are centralized and automated, adding structure to team workflows and standardizing bug management strategies. **Increased productivity:** Assignments and progress toward resolution are displayed on dashboards, making it obvious if someone falls behind or if bottlenecks occur. Users know what bugs they are responsible for, and the priority and due date. This helps increase project efficiency and improve performance. **Useful insights:** Reports and analytics help create permanent project and issue management records that can influence future business decisions. ## Key Considerations for Bug Tracking Software Buyers Here are the top things to keep in mind when choosing a bug tracking solution: - **Powerful yet simple workflow.** Workflow management is an important functionality of bug tracking software. An effective system will help you catch issues early and offer resolutions faster. To gauge the efficiency of the workflow, check how it helps you do the following tasks: - _**Capture and report.**_ The system should allow you to raise tickets, ask questions, discuss issues and share ideas on a centralized platform. - _**Prioritize and assign.**_ There could be a number of issues at one time. The solution you choose should help you create priority lists and assign the most important tasks first. - _**Resolve and review.**_ Workflows should be designed to help you push issues toward resolution. Additionally, an effective review system should be in place, which allows you to catch any bugs that may have slipped through the cracks. - **Ease-of-use.** An efficient bug tracking solution is one that can be used with little to no special training. A simple dashboard with a drag-and-drop workflow helps employees—even those without any technical knowledge—create tickets and track their status. On the other hand, a cumbersome solution with functionalities that demand technical expertise of its users can be a tremendous strain on your company’s time. - **Open source or paid software.** There are many free, open source software solutions available, but they come with certain limitations. For instance, you must host the software on internal servers and manage its maintenance. This is not much of an issue for small businesses, but as your business grows, you need a solution that automates the tracking of thousands of tickets. At that level, you need a flexible solution that can be customized to your needs and offers back-end support. ### Related Bug Tracking Software - [Application Lifecycle Management Software](https://www.softwareadvice.com/project-management/alm-tools-comparison/) - [Application Performance Management Software](https://www.softwareadvice.com/category/4140-application-performance-management/) - [Automated Testing Software](https://www.softwareadvice.com/automation-testing/) - [Load Testing Software](https://www.softwareadvice.com/load-testing/) - [Observability Software](https://www.softwareadvice.com/observability/) - [Penetration Testing Software](https://www.softwareadvice.com/category/4745-penetration-testing/) - [Performance Testing Software](https://www.softwareadvice.com/performance-testing/) - [Test Management Tools Software](https://www.softwareadvice.com/test-management-tools/) - [User Testing Software](https://www.softwareadvice.com/user-testing/)