About Zoho BugTracker

BugTracker by Zoho is a cloud-based bug tracking solution designed for businesses of all sizes. Key features include bugs automating, bugs viewing, file sharing, bugs dashboard, forums, time tracking and user administration.

BugTracker allows managers to record bugs with details such as severity and due date and assign them to users. These bugs can be viewed and tracked. Reporting allows users to keep track of logged as well as resolved bugs. An email notification keeps the team informed about the creation of and updates regarding bugs.

Users can create their own fields and workflows. An interface used by an organization can be personalized with the configuration tools offered by BugTracker. The solution can be integrated...


Read More

Supported Operating System(s):

145 Reviews of Zoho BugTracker

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 20 of 145 results

Do you use this product?Write a review

September 2018

User Profile Picture

Geetika from Creo Softech

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2018

Zoho Bug Tracker

Very Good.

Pros

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

September 2020

Logan from The Fulham Group

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Love this bug tracking software

Love the product and for the money, great investment.

Pros

It was so easy to use and setup new user to account.

Cons

Free software database space is small. Hit it after logging less than 50 bugs.

Reasons for Choosing Zoho BugTracker

Price of product and easy of use

Reasons for Switching to Zoho BugTracker

It was painful to use, forgot how to write formulas. No way to attach logs to bugs

June 2021

John from Coding 88

Company Size: 51-200 employees

Industry: Education Management

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Simple yet powerful

Overall, I think we will stick with this tool for awhile.

Pros

The UI/UX is very easy to follow, very intuitive.

Cons

None so far, I just have to explore the advance features more.

Reasons for Switching to Zoho BugTracker

UI/UX

August 2019

Dan from Jeroboam Group

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2019

Zoho Bugtracker

Pros

I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team.

Cons

We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue.

February 2021

Alvaro from Alcaldía de Medellín

Company Size: 501-1,000 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Resolviendo errores de manera ágil con Bugtracker

Pros

La herramienta posee todo lo necesario para la gestión de errores. Se integra fácilmente con otras herramientas. Me permite generar reportes de una manera ágil

Cons

En el momento no le encuentro cons a la herramienta.

August 2020

Dwi Agus from PT.ICP Cipta Prima

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Best bug tracker for me

Good bug tracker than other, but still have a cons. but everything its ok. Zoho bug tracker give me what I need

Pros

I like this Zoho bug tracker because the price it's not expensive but, there is no option to get plan unlimited storage. This software really easy to use and have a good widget

Cons

There is no option to get plan unlimited storage. and option account level less complete

Reasons for Choosing Zoho BugTracker

Because the price and interface zoho it's number one from other

May 2019

Gerald from In-Detail

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Effective Bug Tracking

Super easy tracker and report. Follow progress and make sure the coding team are picking up what I'm putting down.

Pros

Its really easy to use, you can dive right in.

Cons

Nothing at this stage - loving it so far.

Reasons for Choosing Zoho BugTracker

Was a better offer and was already familiar with ZOHO.

May 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

May 2020

Exactly what I was looking for

In cooperation with different small enterprises on different projects, I use BugTracker mainly as a structured checklist.

Pros

I am excited about the ease of customization and the ease of use.

Cons

As i am using Bugtracker for inter-company communications on issues, bugs and task, the project related aspects are overhead.

Reasons for Choosing Zoho BugTracker

Best cost benefit ratio, easy start, no installation required.

September 2018

User Profile Picture

Vikram from CrimsonLogic Global eTrade Services

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

Zoho's BugTracker for Issue/Bug/Change Management

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Pros

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

May 2021

Yaniv from Northrop Grumman

Company Size: 10,000+ employees

Industry: Defense & Space

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2021

Surprisingly helpful

I get easily paranoid about missed bugs and this program has given me peace of mind .

Pros

It lets you treat debugging as a project with tasks and the email reminders are very useful . Can also be used on images ,not just text code .

Cons

Doesn't do really well with exporting the reports and you have to move them manually .It also takes a while to really get used to the UI .

March 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Bugtracking made easy

Very easy to onboard. We were on Jira before... this is much easier to use.

Pros

UI/UX is easy to pickup LOTS of features that you need, and none wasted on features that aren't necessary.

Cons

Price is higher than I would expect, but not out of the question.

Reasons for Choosing Zoho BugTracker

Seamless integration and webooks

Reasons for Switching to Zoho BugTracker

Integration with CRM/Helpdesk

April 2018

Vincent from Cascade Receivables Management LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price

My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho.

Pros

My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Cons

Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

November 2020

David from DMIC

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great System for Bug Tracking

Pros

Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors

Cons

nothing to report that was bad, am very happy

Reasons for Choosing Zoho BugTracker

Slimmer easier to use

August 2019

Gary from Retail Clarity

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Changed our development team productivity

This product has changed our development team productivity immensely!

Pros

Ease of use, comments and attachments, delegation

Cons

Nothing.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2018

Instantly Spots and Tracks Bugs You Don’t Need

Pros

I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don’t need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

Cons

My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

October 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2017

Powerful features with Simple interface

Pros

I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Cons

Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

November 2019

Rajib from Bajaj

Company Size: 1,001-5,000 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Kanban chart is convinient to track

Very good

Pros

Kanban view card is very easy to track and manage

Cons

Not able to export report in excel for the bugs

Reasons for Choosing Zoho BugTracker

Simplicity

August 2019

Rajbabu from Ten Digital Services

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2019

Excellent Defect Management Tool

Excellent Defect Management Tool. It has all the features we were expecting.

Pros

User Interface and User Experience is cool. Ability to manage the defect on the go using mobile apps. Ease of customizing workflows

Cons

Cost is slightly higher than other vendors.

Reasons for Choosing Zoho BugTracker

User Interface is better

December 2019

Mark from Zest Group

Company Size: 51-200 employees

Industry: Computer & Network Security

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Zoho Bugs

Smashing

Pros

It does everything you need in a simple way and is quick and easy to track and test bugs in one place. Love the chat on each bug facility and mobile app.

Cons

Nothing to date, it's going very well. So far so good

Reasons for Switching to Zoho BugTracker

too clumsy and slow to use

May 2020

Paul from CheckProof

Company Size: 11-50 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Good, Basic Bug Tracker

It's better than Trello for tracking bugs!

Pros

It's quite easy to learn. Low administration load.

Cons

Could use more control over workflow, for example, I wish that we could automatically send the bug back to the reporter when we resolve.