Sifter Software


 

Sifter is a cloud-based bug and issue tracking solution designed for large and midsize businesses. It offers backlog management, issue tracking, ticket management and release management within a suite.

Sifter allows users to include screenshots when submitting issue tickets, and tickets can be submitted through the app or via email. Users can also add attributes to ticket requests such as assignee, milestone and category. These tickets can be tagged with different levels of importance such as critical, high, normal, low and trivial to help prioritize issues.

Sifter’s text search functionality can search in the subject, description and comments of a ticket to locate a specific issue. It integrates with software and services such as GitHub, Beanstalk and Bitbucket, which enables programmers to collaborate on their coding work.

A support documentation library is available. Sifter is available for purchase with a tiered monthly subscription.

 

Sifter - Issue attributes
 
  • Sifter - Issue attributes
    Issue attributes
  • Sifter - Ticket submission
    Ticket submission
  • Sifter - Project list
    Project list
  • Sifter - List of issues
    List of issues
  • Sifter - Track milestones
    Track milestones
Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of Sifter

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Steve from Reminderband, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Tried and True Bug Tracking Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Sifter for the last 6 years. We'll sometimes explore other options, but always come back to Sifter because of its ease-of-use and simplicity for both the person logging the issue as well as the person resolving the issue. Every time an update is made to the issue, the relevant individuals are notified via email. If you want to issue a call-out to someone, you include their name with the @ symbol in the message, and they also get notified. Enter a subject and a description when you log the issue, and Sifter takes care of the rest. I also like that Sifter host the software--it doesn't require a server installation maintained by me.

Pros

Simplicity!

Cons

Not a whole lot of changes to the product over the years. The home page has the same image that has been there forever.

Advice to Others

If you want to hit the ground running with bug tracking simplicity, this one is it.

Source: Capterra
 

Jordan from Root Inc.

September 2015

September 2015

No More Bugs Falling Through Cracks

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Before using Sifter, we had a haphazard process of emailing bugs from clients, and trying to track them in a spreadsheet. You can probably tell how terrible that was.

Everyone along the process is happy with Sifter. Project managers are happy with how easy it is to create issues, and how easily they can see what the status is. Our developers love it because of the centralized location of all issues, and it lets us integrate with our favorite tools like Github!

I should also mention the ridiculously high level of customer service we've received from the team. We never wonder if this is the right peice of software.

No longer do bugs fall through the cracks of nested email threads. Sifter keeps everything tidy and everyone being friends!

Source: Capterra
 

Kyle from Proposify

June 2015

June 2015

Simple, beautiful issue tracking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Sifter for over three years, and it's something my team and I rely on every day to keep track of issues with our SaaS product.

The UI is clean and uncluttered, and it's easy to create tickets, categorize and assign them, change their status, move them to a milestone and basically keep them organized.

The API allows our Beanstalk account to integrate with Sifter, so issues are synced with code changes in our repository.

The only thing I wish is that you could check off issues and change their status/milestone/category/assignee at once, which they assure me is on their product roadmap.

Finally, the customer support is incredible. Any time I've needed to contact support over the years (which wasn't often because the product is solid), I've had service that is above-and-beyond what I expected in terms of speed, friendliness and helpfulness.

Without the clunkiness and complexity that plague other bug trackers, Sifter is perfect for development teams that want a simple, elegant solution.

Source: Capterra
 

James from Filtro

February 2015

February 2015

The best app for Issue Tracking, Quality Assurance, and Task management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sifter is an incredibly valuable tool for my company. We use it for everything from basic task management to quality assurance testing. Our developers, designers, and project management teams love it. The app is well thought out from top to bottom. I've been using it for 3 years now and have nothing but good things to say about it.

Source: Capterra
 

Kurai from Afrosoft

October 2014

October 2014

Brilliant

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love using Sifter. It allows me to manage and organize myself around the issues I need to do. The simplicity and ease of use of this application is wonderful. Issues don't get clustered in a hard to read format. Search and filtering of issues is excellent.

I also love the daily summary report which shows me the work I did the previous day. Also of value to me is how I can track the history of an issue and all the train of thought that is attached to an issue. I totally love this application because it's so relevant and yet simple to use.

Source: Capterra
 

Ben from Niche

July 2014

July 2014

Excellent design, pleasant to use, incredible customer support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommended. Beautiful product, created very intentionally to be simple and without feature bloat. Excellent for small and medium sized teams.

Pros:

- Excellent design, making it pleasant to use; compare screenshots of Sifter to those of Jira or YouTrack and you'll see what I mean.

- Excellent for a small team that needs core issue tracking features and no clutter

- Intentional product decisions that force you to have good practices

--> Example: they only send email notifications you when you REALLY need them, ensuring that you don't start to ignore Sifter emails

--> Example: you can't add a custom status such as "On Hold" or "Pending". This forces you to talk to your team and figure out what to do with a tricky issue. You can't cop out.

- Customer support is the best I've ever had. The founder, Garrett, will personally respond with a thoughtful message within minutes or an hour at most. Absolutely phenomenal. Sometimes he'll even implement your suggestion instantaneously!

Cons:

- As your team grows, you may find that you want more complex and messy features, such as tagging, ordering issues by exact rank rather than priority level, integration with a build server, custom email notifications, integration with a screen shot capture, integration with project management software, grouping issues into releases (without creating a whole new project for them), etc. However, Garrett is constantly working on making the product flexible while still dead simple.

Source: Capterra
 

Adrian from vzaar.com

July 2014

July 2014

Simple, hassle free, ticket tracking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sifter is simple ticket tracking.

And I use simple in a good way, because honestly why would you want it to be complicated. Complicated is hassle. and Hassle is bad.

We use sifter to effectively manage your development tickets. We can assign them easily to different members, and easily have multiple people contribute to the discussion.

This allows the team to spend most of their time developing and not managing the ticket system, which is great.

Source: Capterra
 

Thom from Do a backflip

July 2014

July 2014

Sifter is easy to use, flexible, and reliable.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

- Recently I had some non tech savvy clients logging issues. They found the whole thing easy to use and not once did I have to explain how to use Sifter.
- I've been using Sifter on and off for over three years and I've never experienced any issues with slow speed or features not working.
- If you ever did have a problem, then you just email customer support and you received a friendly email within 24 hours.

Source: Capterra
 

Mathijs from Wrep

August 2012

August 2012

Amazing support, great features and less is more

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Try it out! I've used MantisBT, Flyspray and Fogbugz before Sifter, Sifter wins because of simplicity. It's so easy to get an issue in that you always will do it and there is no excuse in not getting a issue in! The lack of custom fields will be a great win when you have a team that trusts each other in filling in enough details to help itself out.

Try it and see if it works for you! Don't hesitate to contact the creator himself, the support is always quick and nice. :)

Pros

One of the strongest points of Sifter is the simplicity and ease of use of the product. Compared to other issuetrackers and bugsystems you have almost no buttons, fields and things to configure. That's great, because it makes it extremely fast to do things and makes sure everybody puts everything is into Sifter.

Other pro's:
+ Quick and on the spot support (80% of the time within 2 hours, 100% of the time within 24 hours out of about 25 contact moments)
+ Almost no learning curve
+ Milestones and categories give great flexibility in ordering issues in a project
+ Data export possible
+ Simple issue statuses make things simple
+ Great for small teams and teams that grow somewhat larger
+ Beanstalk integration!

Cons

- No write API! To bad, there is no write API yet, so no cool useful 3rd party apps. :(
- No code in issues possible, you can't type HTML in a issue and code snippets don't format. Good to protect you from typing large parts of code, bad if you need to share a error message or small snippet quickly.
- Sifter gets quite regular updates and sometimes this changes the interface quite a bit, prepare to adjust and stay flexible when an update rolls out and learn to live with is
- Not the cheapest option. You have to pay some money for the service, there are cheaper alternatives with more features, but please do give Sifter a try and think about if it's earning you more then it costs

Source: Capterra
 

Luis from projekt202

August 2012

August 2012

Easiest Bug Application Around!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend this application to anyone for managing Action Items and bugs/issues on a project.

Pros

My clients and team all love using Sifter. Very easy to use and feature-rich enough to get the job done efficiently.

Cons

None that I've found.

Source: Capterra
 

Aaron from Electric Pulp

August 2012

August 2012

Sifter is a big part of our workflow

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From our clients to our team, everybody who uses Sifter loves Sifter. It's become an important part of our project cycle; we use it for QA on nearly every project prior to launch. We're going on our fourth year of heavy use, and I can't recommend it highly enough.

Pros

Sifter is exceptionally easy to use. This is important because we expect our clients to use it as well, so the tools have to make sense without instruction.

Cons

I can't come up with any cons.

Source: Capterra
 

Ron from icrunchdata

August 2012

August 2012

Simple. Intuitive. Robust. - Highly Recommend!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been a Sifter customer since its inception. This is simply the best cloud based software tool that exists for project and task management. I spend countless hours in Sifter each week, and I could not be happier with it. The Sifter Team continues to impress and roll out new enhancements weekly. Their support is nothing short of fanatical. This is truly Apple-inspired intuitive design. A+++++

Pros

Simple. Feature Rich. Intuitive. Incredible User Experience, and even better support! Cost effective, Fast!

Cons

Honestly? None. Sifter is a truly remarkable cloud based tool for our entire development team.

Source: Capterra
 

Zach from Magoosh

August 2012

August 2012

Amazing for small teams

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As far as I know, there's no better issue tracker for small teams than Sifter

Pros

Feature set is small and well-designed
Responsive support
Good integration with popular repository hosts
Easy for non-technical team members to use

Cons

Don't use this for huge enterprise-y systems across multiple departments.

Source: Capterra
 

Sean from Fluent, Inc.

August 2012

August 2012

The best issue tracker available

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sifter is an extremely well designed, dependable service that I would honestly recommend to any company even non-technical enterprises.

Without Sifter, there is doubt that my organization would be weaker.

Pros

Superior design
Extremely easy to use and manage
Always improving
Great customer service

Cons

I seriously can't think of anything other than some minor personal preferences

Source: Capterra
 

Wade from Updrift

August 2012

August 2012

Simple, straightforward issue tracking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've spent many years of working with issue trackers having features that may add to a bulleted list of features on their marketing site, but aren't useful in the least. Sifter goes against the grain by focusing on the issue. Pure and simple.

And Sifter's simple enough to use that I don't have to give each client a course in how to record an issue and they don't waste time trying to figure it out.

Pros

I love the simplicity of Sifter. It's biggest plus. Other trackers include a lot of stuff that ends up being unused and does nothing more than cluttering up the screen.

It also forces your attention on issues, not prioritizing and categorization, tagging, etc. Although it limits those options, they've spent a great deal of thought in breaking them down into only what you need. And they're right.

It works great with only email. You can do a lot simply by responding to Sifter emails. Including reassigning and re-prioritization.

The UI is a dream. Never had to explain it to a client at all.

Cons

Some may see the inflexibility of prioritization as a minus. It's really not.

No custom fields. Sifter has posted their thought process about excluding any custom fields. While you could operate very well without any, if it's a true deal breaker for you, you'll have to look elsewhere.

Source: Capterra
 

Ryan from Happy Cog

August 2012

August 2012

Best choice for the internal team and for the clients.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sifter has been core to our development workflow on client projects.

Pros

Clear user interface, great support, easy to manage bug and issue tickets.

Cons

The only con was integration with other tools (like version control service Beanstalk) but that was addressed in a previous update.

Source: Capterra