All Raygun Reviews
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Patrick
Program Development, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use.
Collection of Performance-Data and Crashlogs.
PROSWith only two Lines of Code I get all the Crash-Information for my Xamarin Apps. It Detects Common Errors and if Performance Tracking is on, Detects Bottlenecks that affect your User's Experience. I would compare it to Jira, on how the Errors appear and get Tracked.
CONSThat it shows me, that my code is still not perfect...
Reasons for switching to Raygun
I left a Company with a Testing Team and extreme Bureaucracy and in my new Company I have Access to Raygun. So I am Comparing a Testing Team with Jira and our shitty Bureaucracy to Raygun: Shitty Bureaucracy forced me to write a UI Test with JIRA XRAY for every Feature and Bug with a complete manual on wich button to press with screenshots. Then if a Tester has some time (wich they dont) they would run that test. But mostly we did the testing our self because our pointy haired manager would let the sprint fail, because of not done tests. All in all, there was to much overhead. With Raygun we instantly get notified if something new happens and can deploy a fix faster than doing the testing ourself. Also it's far more cheaper.
Yassine
Human Resources, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2022
The worst RUM software
I would not recommend using Raygun: It's time and effort wasted. Better to use New Relic, Datadog, Scout or Sentry
PROSThe website/marketing looks good but the solution is terrible.
CONSThe customer support is not helpful. The metrics are not correct. The user interface is difficult to understand. There are many misleading information. This solution is not usable.
Reason for choosing Raygun
The price seemed better
Reasons for switching to Raygun
Raygun is not usable and full of errors.
Charles
Medical Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Know your problems before your users
Raygun helps us watch and track errors and find issues before our users do. When users do report issues often we can gather all the details we need directly from Raygun without having to go into details with the user.
CONSSometimes the event grouping does not work exactly as expected but that could be user error.
Reasons for switching to Raygun
The biggest reason is we use custom error codes in e application. Rollbar did not allow us to easily search for those errors in a timely manner.
Daniel
Verified reviewer
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2023
A brilliant tool that has helped debugging and developing
We have been using Raygun for several years and it has been brilliant.We have Raygun set up in all of our dev environments and it has been easy to setup and it's our "go-to" tool if an error occours.It has been the first thing we implement in all of our solutions for error tracking.
CONSMy only downside to Raygun is that I have noticed that when looking at a particular exception with a large amount of exceptions it can be hard to find a specific exception - would be nice if there was a graph similar to the one on crash reporting main screen that the user can use to select specific time frames to see error count rather than going back to the crash reporting main page to change the date time.
Muhammad
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Raygun
Very easy to integrate with any system. Hardly miss any error as long as we pass the request to raygun. And no rate limiting is great. Although I wouldn't wanna keep hitting raygun all the time :D
CONSIt could become difficult go through each each and every instance of an issue, would be great to have a more concise reporting around a single issue a better snapshot/image/overview of an issue.
Shoeb
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2020
Very helpful software
Overall i find it very helpful in tracking and debugging the errors, have played an important role in improving the quality of product.
PROSI like how the errors are classified per app. And the level of detail provided for the error, like the users affected, history of the error etc.
CONSNot able to send notifications to people when a particular error reoccurs.
Navneet
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
The Raygun Review
My overall experience with Raygun is awesome.
PROSSetting up a raygun is very easy and very easy to use use. Once set up can you easily track bugs and exceptions. You can easily debug those and get the root cause so that can be solved.
CONSThere is nothing to dislike about this software.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2020
Good product
Raygun is really easy to track all the errors.
CONShave to set up multi app for diffrent envs
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2020
My experience of Raygun
We use Raygun in our company to provide client side error logging. We have integrated it with Slack, so that it automatically posts an error channel when an error occurs. I have used it for the last few months.I find the UI intuitive, it provides detailed error information, and I can easily see where the error has occurred.
CONSSomething that can be harder to figure out in some cases, is what exactly the user did for the bug to occur.
Nikolaos
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2023
They charged me x10 times more this year
It's easy to use. Their dashboard is also clean.
CONSThey recently changed their pricing. I used to pay $4.8 per month and all of a sudden I am paying $48 per month because they gave me 10 times more events, which I don't use. I had 10000 events and I only used about 1000 of them. Now, they charged me for 100000 events and the price got 10 times more expensive. They only sent me one email a few months ago, which I didn't read. No other notification and certainly no confirmation. The email said that there will be a change in their plans and my plan would include more events. They forgot to mention that the price will be x10. I lost $480 for 2023 and they don't refund me, since they claim that this action is written inside their terms. Be extra careful before buying their services. Read their terms of service really carefully, because some day, you might lose money.
Reasons for switching to Raygun
Because I feel like Raygun stole my money and now they claim that this was part of their terms.
Erik
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Full insight in your application
The easy way to get it started in most programming languages and frameworks
CONSSometimes slow GUI at high activity hours
Mehrad
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Mehrad's review
It's a helpful software in my opinion
PROSIt's really helpful to detect the bugs real-time
CONSI think the integration is a bit tricky.
Christopher
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Great tool for application health checks
Its super helpful having a tool that allows me to offload the conscious effort of checking graphs, log aggregators, and similar health check mechanisms. Having a tool that alerts me when software is reporting abnormal behaviour allows me to better focus on my daily tasks. Aggregating reported errors, and providing historical data also helps with new team members being able to better understand the context around errors that may be new to them, and is great for identifying regression bugs.
CONSThere is very little that I can fault with Raygun, and in the times where I have needed additional assistance, the support staff have been prompt, friendly, and effective.
Raman
Marketing and Advertising, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2020
Worth buying
All exceptions in one place, can the affected services\machine names which is really good
CONS* Searching by multiple words doesn't work * Exceptions grouping stops working when any part of a stacktrace changes.
Shoab
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Extremely helpful platform in catching bugs otherwise gone unnoticed
We were looking for an error log management software and this has given us exactly what we need.
PROSThe ability to track almost any level of issues in our codebase that would otherwise need manual log reviews after deployment is super helpful. We can easily find edgecase scenarios in our production environment that we missed in our QA process allowing us to fix problems that would otherwise go unnoticed.
CONSNone that I can think of at the current moment...
Reason for choosing Raygun
Prior experience using it at another firm.
Nikolai
Defense & Space, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2020
Does what it's supposed to do
Easy to see stuff I might have missed, woo hoo.
CONSSometimes it spams more than I want it to.
Huy
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
A helpful tool for debugging.
Raygun provide detail about the issue happen with end user include their environment, product version, exception detail and other value information that we can use while investigate issues report by customers.
CONSThe filer need to improve. It is quite simple and hard to use for complex query.
Reason for choosing Raygun
N/A
Anonymous
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Great product that offers relevant insight into application crashes and errors.
Easy to use, full of features, very well documented, support multiple platforms and languages, it's extremely helpful when trying to understand the issues that clients face and be proactive in fixing them before they get reported.
CONSSoftware can be a bit costly for small business. Pricing model changed, became more expensive over time. Could potentially slow down the application requests but nothing noticeable.
Amir
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Raygun is good
I like raygun, it does exactly what I would like it to do.
PROSOne of the use cases of Raygun for our team is to find the errors of our software that cannot be reported by our end users. And it helps us a lot in terms of finding issues and solving them.
CONSRaygun could have more use cases, maybe some more features in the future to observe users behaviour?
gaurav
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
reygun
Raygun is the fantastic tool . we use it to test system fatal errors. We can log defects directly through jira integration.
PROSuser friendly and quick to report fatal errors - Issue logs - history and details - integration
CONS- my error tab is not working for me , every time i have to check in Active error tab
Arpit
10,000+ employees
Used monthly for less than 6 months
OVERALL RATING: