Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"It's really helpful to detect the bugs real-time"
"Raygun is really easy to track all the errors."
"Very easy to integrate with any system. Hardly miss any error as long as we pass the request to raygun. And no rate limiting is great. Although I wouldn't wanna keep hitting raygun all the time :D"
Cons
"Sometimes the event grouping does not work exactly as expected but that could be user error. "
"It could become difficult go through each each and every instance of an issue, would be great to have a more concise reporting around a single issue a better snapshot/image/overview of an issue. "
"That it shows me, that my code is still not perfect..."
Raygun Reviews
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November 2015
Gary from Raygun.com
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
November 2015
December 2020
Patrick from Softwareentwicklung Schittkowski GmbH
Company Size: 2-10 employees
Industry: Program Development
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
December 2020
Easy to use.
Collection of Performance-Data and Crashlogs.
Pros
With only two Lines of Code I get all the Crash-Information for my Xamarin Apps. It Detects Common Errors and if Performance Tracking is on, Detects Bottlenecks that affect your User's Experience. I would compare it to Jira, on how the Errors appear and get Tracked.
Cons
That it shows me, that my code is still not perfect...
Reasons for Switching to Raygun
I left a Company with a Testing Team and extreme Bureaucracy and in my new Company I have Access to Raygun. So I am Comparing a Testing Team with Jira and our shitty Bureaucracy to Raygun: Shitty Bureaucracy forced me to write a UI Test with JIRA XRAY for every Feature and Bug with a complete manual on wich button to press with screenshots. Then if a Tester has some time (wich they dont) they would run that test. But mostly we did the testing our self because our pointy haired manager would let the sprint fail, because of not done tests. All in all, there was to much overhead. With Raygun we instantly get notified if something new happens and can deploy a fix faster than doing the testing ourself. Also it's far more cheaper.
February 2018
Arpit from Autodesk Asia
Company Size: 10,000+ employees
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
February 2018
A Okish Tool to monitor your application
It is appropriate for a small size company having less applications.
Pros
The tool is easy to install and have support for a lot of language. The app is smooth, fast and responsive. The mail notification about something going wrong or occurrences of errors is very cool.
Cons
There are a lot of better tools in the market when compared to Raygun which provide better features and support - Stackify, SEQ, Crashalytics.
December 2020
Charles from Applied Statistics and Management
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Know your problems before your users
Pros
Raygun helps us watch and track errors and find issues before our users do. When users do report issues often we can gather all the details we need directly from Raygun without having to go into details with the user.
Cons
Sometimes the event grouping does not work exactly as expected but that could be user error.
Reasons for Switching to Raygun
The biggest reason is we use custom error codes in e application. Rollbar did not allow us to easily search for those errors in a timely manner.
December 2020
Muhammad from simPRO
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Raygun
Pros
Very easy to integrate with any system. Hardly miss any error as long as we pass the request to raygun. And no rate limiting is great. Although I wouldn't wanna keep hitting raygun all the time :D
Cons
It could become difficult go through each each and every instance of an issue, would be great to have a more concise reporting around a single issue a better snapshot/image/overview of an issue.
December 2020
Shoeb from simPRO
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
December 2020
Very helpful software
Overall i find it very helpful in tracking and debugging the errors, have played an important role in improving the quality of product.
Pros
I like how the errors are classified per app. And the level of detail provided for the error, like the users affected, history of the error etc.
Cons
Not able to send notifications to people when a particular error reoccurs.
December 2020
Erik from Sportion Media Group AB
Company Size: 11-50 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
Full insight in your application
Pros
The easy way to get it started in most programming languages and frameworks
Cons
Sometimes slow GUI at high activity hours
December 2020
Mehrad from SimPRO
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Mehrad's review
It's a helpful software in my opinion
Pros
It's really helpful to detect the bugs real-time
Cons
I think the integration is a bit tricky.
December 2020
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
4.0
December 2020
Good product
Pros
Raygun is really easy to track all the errors.
Cons
have to set up multi app for diffrent envs
December 2020
Christopher from Hail Media
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
December 2020
Great tool for application health checks
Pros
Its super helpful having a tool that allows me to offload the conscious effort of checking graphs, log aggregators, and similar health check mechanisms. Having a tool that alerts me when software is reporting abnormal behaviour allows me to better focus on my daily tasks. Aggregating reported errors, and providing historical data also helps with new team members being able to better understand the context around errors that may be new to them, and is great for identifying regression bugs.
Cons
There is very little that I can fault with Raygun, and in the times where I have needed additional assistance, the support staff have been prompt, friendly, and effective.
December 2020
Raman from dotdigital
Company Size: 201-500 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
December 2020
Worth buying
Pros
All exceptions in one place, can the affected services\machine names which is really good
Cons
* Searching by multiple words doesn't work * Exceptions grouping stops working when any part of a stacktrace changes.
December 2020
Shoab from Rugs USA
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2020
Extremely helpful platform in catching bugs otherwise gone unnoticed
We were looking for an error log management software and this has given us exactly what we need.
Pros
The ability to track almost any level of issues in our codebase that would otherwise need manual log reviews after deployment is super helpful. We can easily find edgecase scenarios in our production environment that we missed in our QA process allowing us to fix problems that would otherwise go unnoticed.
Cons
None that I can think of at the current moment...
Reasons for Choosing Raygun
Prior experience using it at another firm.
December 2020
Huy from QSR International
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
December 2020
A helpful tool for debugging.
Pros
Raygun provide detail about the issue happen with end user include their environment, product version, exception detail and other value information that we can use while investigate issues report by customers.
Cons
The filer need to improve. It is quite simple and hard to use for complex query.
Reasons for Choosing Raygun
N/A
December 2020
Nikolai from Dairy
Company Size: 51-200 employees
Industry: Defense & Space
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2020
Does what it's supposed to do
Pros
Easy to see stuff I might have missed, woo hoo.
Cons
Sometimes it spams more than I want it to.
May 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
May 2018
Great product that offers relevant insight into application crashes and errors.
Pros
Easy to use, full of features, very well documented, support multiple platforms and languages, it's extremely helpful when trying to understand the issues that clients face and be proactive in fixing them before they get reported.
Cons
Software can be a bit costly for small business. Pricing model changed, became more expensive over time. Could potentially slow down the application requests but nothing noticeable.
December 2020
Amir from SimPro Software
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2020
Raygun is good
I like raygun, it does exactly what I would like it to do.
Pros
One of the use cases of Raygun for our team is to find the errors of our software that cannot be reported by our end users. And it helps us a lot in terms of finding issues and solving them.
Cons
Raygun could have more use cases, maybe some more features in the future to observe users behaviour?
December 2020
gaurav from simpro software
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
reygun
Raygun is the fantastic tool . we use it to test system fatal errors. We can log defects directly through jira integration.
Pros
user friendly and quick to report fatal errors - Issue logs - history and details - integration
Cons
- my error tab is not working for me , every time i have to check in Active error tab
December 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2020
My experience of Raygun
Pros
We use Raygun in our company to provide client side error logging. We have integrated it with Slack, so that it automatically posts an error channel when an error occurs. I have used it for the last few months.I find the UI intuitive, it provides detailed error information, and I can easily see where the error has occurred.
Cons
Something that can be harder to figure out in some cases, is what exactly the user did for the bug to occur.