About Rollbar

Rollbar is a cloud-based bug tracking and monitoring solution that caters to organizations of all sizes. Rollbar supports multiple programming languages and frameworks like JavaScript, Python, .NET, Drupal, Wordpress and Pyramid. The solution can also be deployed on premises at the user end. Rollbar provides automatic error grouping based on an error's root cause and also gives users an option to customize these grouping rules. Notification filters help users to set and prioritize notifications by error type. The solution also offers workflow control capabilities that allow users to tag issues as active, resolved or muted. Rollbar enables users to track their deployments, provide information in the form of graphs, manage timeline and maintain deployment history. The ...

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Rollbar User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 259 reviews

Inderjeet

Company size: 5,001 - 10,000 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Great Tool

User Profile

Daniel

Verified reviewer

Company size: 2-10 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

July 2020

Rollbar does its job and then gets out of your way (until you need it)

Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.

Pros

Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in. It reports errors well, it's reliable, the API and libraries are super flexible. I'm sure I only use about 20% of the overall functionality.

Cons

Nothing that I *overly* dislike about Rollbar. I think that some of the UI could be improved a bit on the admin dashboard, some things are really nit-picky like I don't like the way that text or lines wrap in certain places. Any complaints I have would be bordering on trivial.

Reasons for switching to Rollbar

Found the previously used product to be more and more frustrating over time (if I recall correctly, they went through one or more acquisitions, and there was a period of time where it became very frustrating to use... it's quite possible that all of that has been resolved).

Alfredo

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Thanks to Rollbar we are able to provide proactive customer support

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well. The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

Pros

Very powerful tracing at an individual level, easy to set up, very advanced querying capabilities, smart errors grouping, telemetry feature is quite powerful, the integration with slack is very good with a native experience. Github integration is also great.

Cons

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well. The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

Reasons for choosing Rollbar

Cheaper and more specialized in the problems we wanted to solve: Realtime error tracking: it completes our feedback loop to detect errors as soon as we deploy new code. Its deployment integrations make it easier to guess what deploy introduced the bug. Debugging: the individual level tracing allows us to easily debug reported bugs. It is easy to enrich the errors with customers' properties that we can later filter by. Proactive customer support: notify customers about errors that probably they haven't noticed but we have already solved.

Ayhan

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

July 2020

Unusable product with no customer support

My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job. I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds. Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email. I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.

Pros

It allows me to track some bugs and act quickly.

Cons

Lack of customer support and the bad user interface.

Anonymous

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2022

Nice tool for error tracking and logging

It is integrated with my project I use it to track bugs, log info and improve performance.

Pros

It is easy to use, UI is great, easily integrated with my project. easy to send errors and logs.

Cons

UI for seeing the occurrences of an item needs some work, sometimes there are a lot of fields in an occurrence and the horizontal slider was given all the way to the end which is inconvenient.

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