So far, so good. Overall, feeling it's an excellent value for the price and service provided.

Having everything in one place. QA, devs and other remote team members outside the team are communicating a lot faster without losing any time on explaining/ adding logs or more info because you get it all in the bug report. A nice addition is having Shake Crash and the real-time chat.

A few things are missing to be perfect in the JIRA integration, but with their public Roadmap, I hope we'll get there in the future. More customization would be a plus (UI reporting), but nothing you can't live without.

Shake is easy to use and helps us better understand each incoming bug report, even the most complex ones. It became a vital part of our quality assurance process.

Shake helped us upgrade our existing bug reporting process to a whole new level. Thanks to its easy-to-use bug reporting product, we managed to squash more bugs than ever before, resulting in a much more stable app. A must-have for any mobile development team, and great integration with Jira and Slack!

There’s nothing I currently don’t like about this software

Their team is exceptional when it comes to customer support. The customers' needs are taken very seriously and even their [SENSITIVE CONTENT] gets his hands dirty to help them.

It's easy to setup and once it runs it doesn't need any maintenance support. The UX is very intuitive and our users love the shake-to-report functionality and the annotations they can draw onto the screenshots.

Nothing really. We have one issue with our integration into ClickUp, but it isn't a deal breaker.

We were searching for an alternative solution to our used software. At that point allot of other solutions were too expensive or too complicated to use. After running a free trial, we decided to go with a payed plan. Main reason was the dashboard that gave us detailed infos to fix issues that users reported. And also simplicity of the bug reporting controller used in our apps. They have a very good responsive support team that takes care of you if you need any help.

Easy to use. Helps us understand users complex bug reports.

There were some minor issues along the way. But support team is amazing, so that was sorted really fast. Nothing to complain.

It was so reasonably priced with great and fair upscaling bands. We had regular check ins with [SENSITIVE CONTENT] who could not have been more helpful and we gathered a great deal of immediate data that we used regularly thereafter that we would not have had a chance to gather had it not been for Shake. We would definitely have continued with Shake if our project had continued to a customer trial as planned.

There was nothing we didn't like at the stage we were using it at

Shake has allowed us to gain real insight into real issues our users were having during our beta phase, then later during QA. Rather than spending weeks to try and figure out what went wrong, we're right on top of things and have fixes out in no time.

It's incredible how easy it was to set up Shake with our existing Flutter application, especially given how new Flutter is to the market. In a few lines you'll have your first reports coming into a beautifully designed dashboard. Compared to Crashlytics, for example, the reports are so much more useful and descriptive — including a whole history of what actions the user took up to that point, logs, and metadata.

There's not that much to remark on. The few times we did have questions, their customer support helped us straight away.

Totally positive, an agile team who really responds to the requests and are open to cooperation.

The big plus over the competition is that shake doesn't charge extra for seats and integrations. This allows all of us to be together and collaborate on issues seamlessly.

There is a feature that we've been waiting for many months and they are quite late on delivering it.

Shake was super easy to set up, plus the UI looks great and integrates nicely into our product. Shake makes bug reporting a lot simpler, previously our support team would have to request screenshots from users but now they can easily attach them as part of their bug report.

We would love to see an integration with Linear or custom webhooks

Ease of use, I set it up in 10 minutes. I tried everything out chatted with the customer support, that responded to my question in minutes. After a week, it was clear that Shake SDK was a must! No more never-ending chat, Slack, Whatsapp, JIRA tickets, emails with colleagues, devs, QA team, and clients... With Shake, it's all accessible in one place, everything you need. With Shake, we have a smooth collaboration process for every issue/bug or change that a client wants in the mobile app. The time we used to spend in chaos - is channeled into developing new features, polishing existing ones, and brainstorming new ideas. And the new real-time chat brought it all together.

A possibility to have more graphs, stats, and data that can be easily exported for clients. However, they have a Public Roadmap for feature requests, so that should be something to look forward to in the future.

I've been very happy with the software, customer service, and experience. I've been a customer for nearly a year and have logged hundreds of bugs. It has been pretty much flawless.

Big fan of the easy installation and experience of reporting a bug. Tons of metrics associated with each bug gives more insight into the bug cause.

It would be great to have an app or other mobile notifications. Right now, it is only email notifications and they don't contain a ton of information. I'd love to see the reporter email or even be able to respond directly like intercom.

Significantly simplifies issue reporting, resulting in both realtime and rich feedback that our team appreciates. Quality of our products are much better, problems resolved early.

Extremely intuitive for everyone. Our QA team and 100's go test-users of our mobile apps (development and staging versions) can simply shake the phone and capture issues or suggestions for the app. Took my development teams less than one hour to integrate within our apps. We have used Shake within native iOS, native Android and Flutter (iOS and Android). I was able to integrate Shake data into our Customer Satisfaction System within a few minutes (Using Atlassian JIRA) so we have a single pipeline.

It would be great to offer bulk pricing so that we can consider using Shake for all our products.

Shake helped us make sense of incoming user feedback in an entirely new way, allowing us to capture user pain points with our app and solve them a lot quicker.

Shake’s SDK is just an overall pleasure to use. The setup is easy, and its UI is free from unnecessary clutter. It literally takes seconds to submit feedback, with the rest of the data being gathered in the background. This sped up our QA process immensely!

Haven’t found anything I dislike so far.

Overall, Service has been 9.9/10. This tool has really streamlined production issue investigation and identification!

Just like the title says, shake does a great job of bringing the user to the developer. Having a glimpse into what users are seeing when they report issues really provides the needed context. Integration was simple and the features provided are well designed.

The only thing that needs improvement is the navigation of and filtering of issues in the dashboard could be more intuitive. Currently, it puts everything all in one space that can be searched and navigated, but I think there could be an opportunity for improvement with this.

Quick to answer any support questions

I love the logging submitted with the reports. Helps us identify bugs and better understand what the user is trying to do and where they are struggling. Users aren't always the most technical and articulate in accurately describing their issues. With Shake, they can describe their issues but the Shake report does all the communicating on their report.

Compatibility with SwiftUI would be a huge improvement

Really good experience and the [SENSITIVE CONTENT]/team has been super helpful. Recommend it!

Very easy setup which had us up and going right away. We are in a critical moment with our product where we are beta testing the app. We have asked all of our beta testers to use the shake funcionality to report bugs and the same goes for our QA tester. In shake bugs, the team can in a good overview see which bugs that are there and which that are left.

Honestly nothing. I have asked the team and we are very happy.

Our users can send us bug reports very easily and intuitively. Even if someone doesn't notice the initial message at least when he makes a screenshot it will be noticed by opening a ticket. From the developer side we have a clean overview of our bugs and all device data we need for it.

Very very easy integration and clean Dashboard UI

Sometimes the page Dashboard doesn't load but a refresh solves this very quick

Easy bug reports, straight from the users themselves Easy-to-use interface to diagnose and sort reports

Some features were still in development throughout our time using the system, so bugs were present. However, this is more a result of the stage of their development than the product themselves.

Shake has allowed us to more confidently diagnose user's bug reports. It's also much easier for them to submit bug reports! Win-win!

The SDK is incredibly easy to integrate, and the utility you get out of the service, as it regards to your ability to solve customer problems, is awesome!

No issues to speak of, the team is open to feature requests that may add value to your business.

Amazing! [SENSITIVE CONTENT] has been extremely hands on and thoughtful in his approach to our use case!

I love the ease of use and implementation and the pricing is so competitive it is really hard to beat!!

No way to chat/reply to customers directly yet, but I know that this is on the roadmap.

Easily added to existing iOS app. Customisable, but also works out of the box. Great customer support.

No dislikes so far. We would like to have a direct chat with bug reporter. Shake team is open to suggestions and will implement it in the next release.

Easy to use and integrate into our daily processes.

Video recording is not fully intuitive, we couldn't make it work :)

Ease of use and the availability for cooperation between developers, QA and end users.

Minor integration problems, but solved very very quickly in cooperation with customer support.

Before shakebugs I had to screenshot all my app issues, upload them to Figma, create a Jira ticket, and link to the Figma board. Now I can just shake my phone. With the amount of time Shakebugs has saved me, I've learned how to speak 5 new languages, ski double black diamonds, and read 100 new books. I honestly can't reccommend this product enough.

I haven't had any issues yet! I wish they had a 6 month plan but that's about it.

Shake allowed our QA and dev teams to get in sync with each other, which led to faster and more efficient debugging.

Shake really helps our team to report and debug issues faster. The thing I like most is the simplicity of reporting bugs, and the powerful feature set for our developers.

Had a bit of trouble with deployment, but nothing their customer support couldn’t help out with.

Support was second to none. [SENSITIVE CONTENT] goes the extra mile to ensure customers have a smooth experience. The in app reporting is seamless helping users let us know when something isn't quite right.

I'm excited for the continued improvement. What exists now works well and I'm excited as each update makes it work better.