# Bugzilla Software Reviews, Demo & Pricing - 2026 > Review of Bugzilla Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/bug-tracking/bugzilla-profile --- [Home](https://www.softwareadvice.com/) / [Small Business Project Management Software](https://www.softwareadvice.com/category/3618-small-business-project-management/) / Bugzilla Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/bugzilla-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/bugzilla-profile/alternatives/) # Bugzilla 2026: Benefits, Features & Pricing Wondering if Bugzilla is right for your organization? Our Small Business Project Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Bugzilla 4.1 [(136)](https://www.softwareadvice.com/project-management/bugzilla-profile/reviews/) Pricing Pricing available upon request ### About Bugzilla Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services. Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed. Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar. Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list. Bugzilla is available in multiple languages such as Spanish, Japanese, French and German. Wondering if Bugzilla is right for your organization? Our Small Business Project Management Software selection experts can help you in 15 minutes or less. ## Bugzilla User Interface ## Popular Bugzilla Alternatives Main Product Bugzilla 4.1 [(136)](https://www.softwareadvice.com/project-management/bugzilla-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.33Value for money - 3.95Customer support - 4.01Functionality Pricing Available upon request Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15401)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [GitHub](https://www.softwareadvice.com/project-management/github-profile/) 4.8 [(6182)](https://www.softwareadvice.com/project-management/github-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.63Value for money - 4.34Customer support - 4.66Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [TestMu AI](https://www.softwareadvice.com/bug-tracking/lambdatest-profile/) 4.6 [(545)](https://www.softwareadvice.com/bug-tracking/lambdatest-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.43Value for money - 4.53Customer support - 4.58Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho Projects](https://www.softwareadvice.com/project-management/zoho-projects-profile/) 4.5 [(862)](https://www.softwareadvice.com/project-management/zoho-projects-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.39Value for money - 4.22Customer support - 4.40Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Mattermost](https://www.softwareadvice.com/workflow/mattermost-profile/) 4.4 [(168)](https://www.softwareadvice.com/workflow/mattermost-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.63Value for money - 4.38Customer support - 4.25Functionality Pricing Starting at $10.00 per month Get Price ## Bugzilla Pros and Cons We analyzed 136 verified reviews for Bugzilla to find out what actual users really think. Select to learn more Straightforward For All Users Bugzilla is widely recognized for its simplicity and user-friendly design. Users find it easy to navigate, with little to no learning curve, making it accessible even for beginners or those without technical backgrounds. Its basic layout allows teams to get started quickly and manage tasks efficiently. Outdated And Unattractive Design Many users feel Bugzilla's user interface is old-fashioned, visually unappealing, and not aligned with modern design standards. The interface can be confusing, hard to customize, and lacks responsiveness, making it less enjoyable and sometimes harder to use, especially for new users. ## Bugzilla Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bugzilla Features - Features of Bugzilla Activity Tracking Alerts/Notifications Audit Trail Backlog Management Bug/Issue Capture Bug Tracking Collaboration Tools Customizable Fields Customizable Reports Issue Tracking Milestone Tracking Multiple Projects Prioritization Progress Tracking Project Management Real-Time Notifications Reporting/Analytics Status Tracking Task Management Workflow Management ## Bugzilla User Reviews Overall Rating 4.1 Ratings Breakdown 5 29% 4 56% 3 15% 2 1% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.3 Customer support 3.9 Functionality 4.0 Sahil S. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed September 2019 Bugzilla for bugs 4 I have used it for almost one year and have very good experience for this bug tracking software. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Bug management software basically used to create and track the bugs in the application . It chart and graphs feature is very useful to see the progress of the bugs. Cons: It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking. Read More Sarath R. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed August 2019 A Great bug Tracking Software tool 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Bugzilla tool has always been is one of the best bug tracking tool, i used this tool around 2 years Easy to logging issue and tracking this tool every one easy to understanding Cons: Bugzilla bug tracking tool lot of features is available, but some attachment file size limited Read More VR Verified Reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Review source Reviewed September 2019 Best tool for keeping development team and Support team on same page 5 It has help to reduce bad experience , earlier we reduce to forget about bugs but now we can keeptrack of all bugs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: we are saas based software and provide 24\*7 support to our customers. Manytimes we receive bugs which we created on bugzilla and it is assigned to respective developer . This has streamlined our process . Automated email are sent to customers when bug is resolved. Cons: nothing as of now just one thing that software gets slow at time apart from this nothing i can think of Read More Ankit S. Verified reviewer Telecommunications Used daily for less than 2 years Review source Reviewed November 2017 Good and versatile tool for bug filing with REST API support but it has customization limitation. 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: 1\. Bug reporting and tracking is easy 2. Email notifications can be enabled 3. Sorting of bugs is easy Cons: 1\. Dashboard customization is not available 2. UI needs improvement because lot of scrolling fields are present Read More Prasuk D. Verified reviewer Computer Software 501-1000 employees Used daily for less than 6 months Review source Reviewed December 2018 One of the best bug tracking softwares out there! 4 The software is free and provides some features are not there even in the paid softwares. This could be best choice for smaller organizations. Ratings Breakdown 5 Ease of use 4 Functionality Pros: There are a few things I would like to specifically point out: - Easy to Use, I had no experience of any bug tracking software before using Bugzilla and it turned out so easy and user-friendly. - Ability to filter out columns as per requirements, for example, the severity of bug, reporter, assignee etc. Cons: \- I felt that there should be an option to delete the comments within a period of time. - The column filtering could be made more user-friendly by adding checkboxes as in other management tools. - The attachments could be displayed in a better way (like a thumbnail). Read More Muhammad Yousuf H. Verified reviewer Computer Software 10000+ employees Used daily for less than 12 months Review source Reviewed April 2021 Best open source bug tracking solution 3 Bugzilla is best open source solution for tracking issues. I have used it my previous company and was quite satisfied with it. Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 3 Functionality Pros: Tracking issues in better way is one of the most challenging task in software industry. Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution i can customize it for my need. Highly recommended if you want to design customize flow for issues tracking. Cons: Although bugzilla provides all the features to handle tasks and user stories but product name give impression that it is specific to bugs only. This create confusion among new employees and they hesitate in using it for tasks and user stories. Read More Olga K. Verified reviewer Publishing 1001-5000 employees Used other for more than 2 years Review source Reviewed October 2019 USed to love it 3 It was helping to keep bugs and all the issues, but it was seriously lacking a lot of functionality that any software company needs. No idea if it's any better today as I've been only using Jira for years by now. Ratings Breakdown 3 Ease of use 3 Functionality Pros: i didnt know any better and we could only wish for something like Jira :) It didnt exist then, so Bugzilla kind of worked for us, even though it was very buggy in those years. Cons: It was failing pretty often, not much functionality at all, only some very basic functions. Comparing to Jira today, it was a very beginning of such products. Read More nuwan c. Verified reviewer 11-50 employees Used weekly for less than 2 years Review source Reviewed July 2018 Bugzilla is a most well-known bug tracking tool. 4 To get an idea about the bug tracking tool, this will be very useful. I report my first ever bug in Bugzilla. Ratings Breakdown 5 Ease of use 4 Functionality Pros: 1\. Easy to use & understand the system. 2. Can manage the release versions & multiple projects. 3. Highly customizable for the bug tracking perspective. 4. Most of the major features are included. 5. Can export the bug list to a several documents types. 6. Can view the overall bug status. Cons: 1\. UI should need to improve. Sometimes it feels boring to use the system. 2. Animated gifs are not supported. Read More Lahiru S. Verified reviewer Computer Software 11-50 employees Used weekly for less than 2 years Review source Reviewed July 2019 A ideal product to track your bug history for Tester and Developers 4 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: 1.) The best thing is the simplicity of the User Interface, anyone can easily understand. 2.) Ability to Establish workflows for the escalation process to track down. 3.) It is an opensource tool which can be accessible for any user. Cons: 1.) Not cloud-based, if we have the option to do real-time collaboration this would be much effective. 2.) If it is a dashboard option provided, this would be much better to get the holistic situation at a glance. 3.) Reporting is not up to the mark Read More John E. Verified reviewer Information Technology and Services 10000+ employees Used weekly for more than 2 years Review source Reviewed April 2019 Very easy to use defect tracking tool 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Functionality Pros: It has an interface that is simple and easy to use. Email notifications are usually received very quickly. Workflow is easy to customize using the check feature. It's open source, which means there's no licensing fees. Cons: The UI, though simple and easy to use, feels a little bit old and needs to be upgraded. Read More Showing 1 - 10 of 136 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/bugzilla-profile/reviews/) ## Bugzilla Popular Comparisons [Jira vs Bugzilla](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/bugzilla/)[GitHub vs Bugzilla](https://www.softwareadvice.com/project-management/bugzilla-profile/vs/github/)[TestMu AI vs Bugzilla](https://www.softwareadvice.com/project-management/bugzilla-profile/vs/lambdatest/)[Asana vs Bugzilla](https://www.softwareadvice.com/project-management/asana-profile/vs/bugzilla/)[YouTrack vs Bugzilla](https://www.softwareadvice.com/project-management/bugzilla-profile/vs/youtrack/)[ClickUp vs Bugzilla](https://www.softwareadvice.com/project-management/bugzilla-profile/vs/clickup/)[Wrike vs Bugzilla](https://www.softwareadvice.com/project-management/bugzilla-profile/vs/wrike/) [Compare All Alternatives](https://www.softwareadvice.com/project-management/bugzilla-profile/alternatives/) ## Other Top Recommended Small Business Project Management Software [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) **4.5** (3515) Recently recommended **50** times [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3009) Recently recommended **48** times [kintone](https://www.softwareadvice.com/project-management/kintone-profile/) **4.7** (153) Recently recommended **27** times [NetSuite SuiteProjects Pro](https://www.softwareadvice.com/project-management/openair-profile/) **3.9** (43) Recently recommended **15** times Stuck Between Options? 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