# Best IT Ticketing Systems Software - 2026 Reviews & Pricing > Find the best IT Ticketing Systems for your organization. Compare top IT Ticketing Systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/crm/it-ticketing-comparison --- [Home](https://www.softwareadvice.com/) / IT Ticketing Systems Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best IT Ticketing Systems Software of 2026 Updated July 9, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 201 results ### Compare Products Showing 1 - 25 of 201 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) Claritysoft is a cloud-based customer relationship management (CRM) solution designed for midsize and large enterprise businesse...[Read more about Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** ([253 reviews](https://www.softwareadvice.com/crm/claritysoft-profile/reviews/)) **70** recommendations Free trial Free version Integrations Integrations Gmail Google Calendar +5 more +4 more +3 more Claritysoft CRM's Best Rated Features 5.0Campaign Management See All Claritysoft CRM's Worst Rated Features Third-Party Integrations See All [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation soluti...[Read more about SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** ([81 reviews](https://www.softwareadvice.com/marketing/salesnow-profile/reviews/)) **35** recommendations Free trial Free version Integrations Integrations Mailchimp Gmail +3 more +2 more +1 more SalesNOW's Best Rated Features 5.0Forecasting See All SalesNOW's Worst Rated Features 4.0Quotes/Estimates See All [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local governments work as o...[Read more about Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) No reviews yet **23** recommendations Free trial Free version Integrations Integrations Trimble Cityworks +0 more +0 more +0 more [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) Quickbase is a work management and application platform designed to help organizations centralize and manage complex projects an...[Read more about Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) **4.4** ([332 reviews](https://www.softwareadvice.com/crm/quick-base-profile/reviews/)) **20** recommendations Free trial Free version Integrations Integrations Google Analytics 360 Microsoft Outlook +46 more +45 more +44 more Quickbase's Best Rated Features 5.0Territory Management See All Quickbase's Worst Rated Features Templates See All [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing aut...[Read more about Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** ([6982 reviews](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)) **19** recommendations Free trial Free version Integrations Integrations Zoho Social Google Ads +68 more +67 more +66 more Zoho CRM's Best Rated Features 5.0Client/Property Matching See All Zoho CRM's Worst Rated Features Deal Management See All [Symphony](https://www.softwareadvice.com/accounting/integratouch-symphony-profile/) An Inc. 5000 fastest growing private company, recognized by Gartner as a top viable vendor for Integrated Revenue and Customer M...[Read more about Symphony](https://www.softwareadvice.com/accounting/integratouch-symphony-profile/) **5.0** ([1 reviews](https://www.softwareadvice.com/accounting/integratouch-symphony-profile/#reviews)) **17** recommendations Free trial Free version [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses mana...[Read more about SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** ([245 reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/)) **14** recommendations Free trial Free version SAP Customer Experience's Best Rated Features 5.0Customer Complaint Tracking See All SAP Customer Experience's Worst Rated Features 3.0Campaign Planning See All [SalesOutlook CRM](https://www.softwareadvice.com/crm/salesoutlook-crm-profile/) SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft...[Read more about SalesOutlook CRM](https://www.softwareadvice.com/crm/salesoutlook-crm-profile/) **4.3** ([71 reviews](https://www.softwareadvice.com/crm/salesoutlook-crm-profile/reviews/)) **14** recommendations Free trial Free version Integrations Integrations Microsoft Excel Microsoft 365 +8 more +7 more +6 more SalesOutlook CRM's Best Rated Features 5.0Mobile App See All SalesOutlook CRM's Worst Rated Features 3.50Referral Tracking See All [Workbooks](https://www.softwareadvice.com/crm/workbooks-crm-profile/) Workbooks is the 'No-BS' CRM. Workbooks designs, develops and implements its own software, which is targeted specifically at m...[Read more about Workbooks](https://www.softwareadvice.com/crm/workbooks-crm-profile/) **4.3** ([112 reviews](https://www.softwareadvice.com/crm/workbooks-crm-profile/reviews/)) **10** recommendations Free trial Free version Integrations Integrations Box Zapier +8 more +7 more +6 more Workbooks's Best Rated Features 5.0Search/Filter See All Workbooks's Worst Rated Features Alerts/Notifications See All [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4083 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Aha! Ameyo +205 more +204 more +203 more Zendesk Suite's Best Rated Features 5.0Configuration Management See All Zendesk Suite's Worst Rated Features Client Portal See All [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution....[Read more about HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** ([195 reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations Google Analytics 360 Pipedrive +5 more +4 more +3 more HelpCrunch's Best Rated Features 5.0Real-Time Monitoring See All HelpCrunch's Worst Rated Features 3.0Canned Responses See All [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) NetSuite is an AI-powered cloud-based business management suite that incorporates ERP, financial management, CRM and eCommerce f...[Read more about NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** ([2052 reviews](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations BambooHR Microsoft Outlook +18 more +17 more +16 more NetSuite's Best Rated Features 5.0"What If" Scenarios See All NetSuite's Worst Rated Features CPA Firms See All [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multip...[Read more about Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** ([825 reviews](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Salesforce Platform Vonage Contact Center +16 more +15 more +14 more Salesforce Service Cloud's Best Rated Features 5.0File Sharing See All Salesforce Service Cloud's Worst Rated Features Compliance Management See All [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Fie...[Read more about Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) **4.4** ([5834 reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Microsoft Excel LinkedIn for Business +23 more +22 more +21 more Dynamics 365's Best Rated Features 5.0For Real Estate See All Dynamics 365's Worst Rated Features 3.50Lead Scoring See All [Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/) Flowlu is a cloud-based, all-in-one business management solution designed for teams of all sizes and industries. Whether you're ...[Read more about Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/) **4.8** ([387 reviews](https://www.softwareadvice.com/project-management/flowlu-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Stripe +23 more +22 more +21 more Flowlu's Best Rated Features 5.0Time Tracking See All Flowlu's Worst Rated Features Data Security See All [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote acc...[Read more about ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** ([1898 reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)) Free trial Free version Integrations Integrations Freshdesk ConnectWise PSA +7 more +6 more +5 more ScreenConnect's Best Rated Features 5.0Annotations See All ScreenConnect's Worst Rated Features Customizable Reports See All [The Mortgage Office](https://www.softwareadvice.com/crm/the-mortgage-office-profile/) The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processin...[Read more about The Mortgage Office](https://www.softwareadvice.com/crm/the-mortgage-office-profile/) **4.8** ([285 reviews](https://www.softwareadvice.com/crm/the-mortgage-office-profile/reviews/)) Free trial Free version Integrations Integrations QuickBooks Enterprise Microsoft Word +3 more +2 more +1 more The Mortgage Office's Best Rated Features 5.0Online Applications See All The Mortgage Office's Worst Rated Features Credit Reporting See All [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. St...[Read more about LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** ([1786 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)) Free trial Free version Integrations Integrations BigCommerce ProjectManager +105 more +104 more +103 more LiveAgent's Best Rated Features 5.0Corrective and Preventive Actions (CAPA) See All LiveAgent's Worst Rated Features File Transfer See All [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/) Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guid...[Read more about Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/) **4.7** ([258 reviews](https://www.softwareadvice.com/crm/yonyx-profile/reviews/)) Free trial Free version Integrations Integrations Zendesk Suite Oracle B2C Service +29 more +28 more +27 more Yonyx's Best Rated Features 5.0Help Desk Management See All Yonyx's Worst Rated Features Single Sign On See All [Asset Panda](https://www.softwareadvice.com/inventory-management/asset-panda-profile/) Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and mai...[Read more about Asset Panda](https://www.softwareadvice.com/inventory-management/asset-panda-profile/) **4.6** ([1364 reviews](https://www.softwareadvice.com/inventory-management/asset-panda-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Azure Freshservice +19 more +18 more +17 more Asset Panda's Best Rated Features 5.0Billing & Invoicing See All Asset Panda's Worst Rated Features Equipment Management See All [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and contr...[Read more about Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) **4.7** ([310 reviews](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/)) Free trial Free version Integrations Integrations Slack IT Glue +9 more +8 more +7 more Pulseway's Best Rated Features 5.0License Management See All Pulseway's Worst Rated Features Issue Management See All [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...[Read more about Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** ([753 reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)) Free trial Free version Integrations Integrations Jira Harvest +51 more +50 more +49 more Freshservice's Best Rated Features 5.0Investigation Management See All Freshservice's Worst Rated Features Multi-Channel Management See All [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an ...[Read more about Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) **4.7** ([149 reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Excel Microsoft Word +18 more +17 more +16 more Creatio CRM's Best Rated Features 5.0Task Management See All Creatio CRM's Worst Rated Features Landing Pages/Web Forms See All [Tracker](https://www.softwareadvice.com/crm/trackerrms-profile/) Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The sol...[Read more about Tracker](https://www.softwareadvice.com/crm/trackerrms-profile/) **4.7** ([186 reviews](https://www.softwareadvice.com/crm/trackerrms-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Outlook QuickBooks Online Advanced +21 more +20 more +19 more Tracker's Best Rated Features 5.0Lead Generation See All Tracker's Worst Rated Features Activity Tracking See All [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) function...[Read more about SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) **4.6** ([577 reviews](https://www.softwareadvice.com/crm/samanage-profile/reviews/)) Free trial Free version Integrations Integrations Dropbox Business Zapier +24 more +23 more +22 more SolarWinds Service Desk's Best Rated Features 5.0Customizable Fields See All SolarWinds Service Desk's Worst Rated Features Issue Auditing See All 1 [2](https://www.softwareadvice.com/crm/it-ticketing-comparison/?page=2)[3](https://www.softwareadvice.com/crm/it-ticketing-comparison/?page=3)[4](https://www.softwareadvice.com/crm/it-ticketing-comparison/?page=4)[5](https://www.softwareadvice.com/crm/it-ticketing-comparison/?page=5) ... [9](https://www.softwareadvice.com/crm/it-ticketing-comparison/?page=9) ## Popular Comparisons [ Dynamics 365 vs Zoho CRM ](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/392464-zoho-crm/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ Odoo vs NetSuite ](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/vs/odoo/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ Act! vs Apptivo ](https://www.softwareadvice.com/crm/act-crm-profile/vs/apptivo/) ## Your Guide to Top IT Ticketing Systems Software, November 2022 Software Advice uses reviews from real software users to highlight the top-rated IT Ticketing Systems products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) - [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) - [CXone Mpower](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [Vtiger CRM](https://www.softwareadvice.com/crm/vtiger-profile/) - [Maximizer CRM](https://www.softwareadvice.com/crm/maximizer-crm-profile/) - [ServiceNow Customer Service Management](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/) - [BlueCamroo](https://www.softwareadvice.com/crm/bluecamroo-profile/) - [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) - [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. As a business, you use a range of digital systems. To ensure the smooth functioning of these systems, you need a support team to resolve IT issues such as system bugs and software glitches. You can help your support team be more effective at their job by investing in an IT ticketing system. IT ticketing software automatically assigns incoming IT requests to the right service desk agent, helping your support team tackle IT requests from employees as well as customers. This guide will help you better understand the role of IT ticketing systems. It’ll explain how they fit into a general IT services management strategy, as well as what to consider when purchasing an IT help desk ticketing system. Here’s what we’ll cover: [What is an IT ticketing system?](#WhatisanITticketingsystem) [Common features of an IT ticketing system](#CommonfeaturesofanITticketingsystem) [What type of buyer are you?](#Whattypeofbuyerareyou) [Key considerations when purchasing an IT ticketing system](#KeyconsiderationswhenpurchasinganITticketingsystem) ## What is an IT ticketing system? IT ticketing software allows your IT department to track and consolidate support requests from your team in one easy-to-manage location. This type of software is extremely common and goes by many different names. [Incident management software](https://www.softwareadvice.com/incident-management/), incident tracking software, trouble ticket software, IT helpdesk software, and helpdesk ticketing system are just a few examples. Though there can be slight functional differences, all of these systems typically serve the following purposes: - Assign individual case numbers, or “tickets,” to each problem or issue reported by an end user. - Help process that ticket by assigning it to the support agent or department whose responsibility it is to address the particular problem it identifies. - Track the progress of the ticket as internal teams work toward a resolution. - Coordinate the work of different teams and the end user or customer, based on the ticket’s level of priority. - Provide a centralized, real-time view of the problems customers are having. - Offer insights into developing problems and help companies plan for future service needs. _Tracking the status of customer support tickets in_ [TeamSupport (Source)](https://www.softwareadvice.com/crm/teamsupport-profile/) ## Common features of an IT ticketing system While IT ticketing systems come in a variety of industry-specific platforms (more on those below), there’s a group of core features common to most. These include: **Ticket creation** Allows tickets to be created by employees (or, occasionally, end users) to initiate a service request. Some platforms can automatically create tickets from emailed service requests. **Ticket ownership** Maintains a record of each ticket’s ownership status, showing which agents have previously collaborated on it and which party is ultimately responsible for its resolution. **Automated handling** Ticket ownership is updated and (re-)assigned automatically, based on a company’s specific workflow and predetermined conditions. **Policy enforcement** Ticket policy enforcement helps make sure employees follow company policies and procedures. For example, it ensures they’ve completed all the necessary steps before opening, closing, or reassigning a ticket. **Knowledge base** A knowledge base is a centralized repository of information that agents can refer to, learn from, and add to when handling tickets and collaborating with co-workers. **Reporting and analytics** These tools measure the company’s ticket processing and provide insights into, for example, changes in ticket volume (which may suggest problems with a product) or the productivity of employees working on different types of tickets. **Custom fields** The ability to add custom fields to IT tickets lets companies tailor and expand the system’s capabilities to their own specific needs, the needs of their industry, or the needs of customers. ## What type of buyer are you? To make the right software purchase decision, you need to understand which buyer group you belong to and the group’s key concerns. Most buyers belong to the following categories: - **Small and midsize businesses (fewer than 1,000 employees):** These buyers are usually looking for an affordable solution that serves as a ticket management system for resolving employee or customer queries regarding IT issues. A cloud-based IT ticketing system with a low monthly or annual subscription fee is an ideal option for these buyers. - **Enterprise buyers (1,000+ employees):** These buyers are usually looking for a full-suite helpdesk ticketing system that comes with advanced functionality, such as the ability to add custom fields to tickets. They also need a system that offers integration capabilities with tools such as [human resources (HR) software](https://www.softwareadvice.com/hr/) for faster tracking and assigning of tickets. ## Key considerations when purchasing an IT ticketing system There are many different kinds of IT ticketing systems available on the market. To find the right one for your business, keep these considerations in mind: - **Niche ticketing management needs:** IT ticketing systems are often bundled with other software applications and suites. However, a niche ticketing system can be beneficial for certain business use cases. For instance, if you’re a software development company then a bug tracking solution, which offers ticketing functionality, can be your choice for servicing customer tickets. - **Employee service vs. customer service:** If you’re looking for a ticketing management system to manage service requests from only employees, then [help desk software](https://www.softwareadvice.com/help-desk/) can be useful as it bundles an IT ticketing system. But if you want a ticket system to help your customer support team handle customer issues effectively, then using [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/) would be a better choice. - **Total cost of software ownership:** The cost of IT support ticket software can rise when you want more features, such as live chat and a self service portal, besides ticket management. There can also be additional costs for services such as priority customer support, training, and user onboarding. Clarify all such costs during vendor discussions, so there aren’t any last-minute surprises. **_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or a recommendation. It was obtained from sources believed to be reliable at the time of publication._ ### Related IT Ticketing Systems Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)