Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.
Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.
Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.
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Kenneth from Medical Supply
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees
Zendesk seems to be the best customer support platform there is out there. There is a reason why so many major companies use Zendesk. Now we've also joined and have only positive experiences so far!
At first it was a bit of a sudden shock period as we no longer had to deal with so many incoming customer inquiry calls. It made us nervous as we thought we were just receiving less customer contact until we found out that with Zendesk we no longer had to deal with so many calls!Review Source
Ben from Fatsoma Ltd
Number of employees: 201-500 employees
Value for money
Good cost effective solution, but not flexible enough for us.
Good value software which a lot of large companies seem to use.
Software seemed a bit restrictive and ultimately my company went with Freshdesk, as the integration into our website was smoother.