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About Thryv
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The end-to-end client experience software for growing small businesses Get the job, manage the job, get paid and get credit online with Thryv.
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Thryv User Reviews
OVERALL RATING
Showing 1 - 5 of 401 reviews
Desiree
Company size: 2 - 10 employees
Time used: Less than 6 months
Review Source: Capterra
April 2021
Worth every penny!

John
Verified reviewer
Company size: 1 employee
Industry: Insurance
Time used: Less than 6 months
Review Source: Capterra
June 2020
Crafting your message
I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.
Pros
I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.
Cons
Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.
Reasons for choosing Thryv
I had a good feeling from the start; I just trusted [SENSITIVE CONTENT HIDDEN] and it's worked out well.
Reasons for switching to Thryv
I just needed one place for everything - not a bunch of singular solutions.

Response from Thryv
Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor
Replied June 2020
Gina
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
May 2022
RWFE Thryver
My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.
Pros
The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.
Cons
It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.
Reasons for choosing Thryv
Brendan Quinn and I met and he gave me a walk-through the software and he made it very easy to understand.

Response from Thryv
Hi Gina, thank you for your review! We are excited that your experience with Thryv has been going great. Excited to see that communicating has become easier. Also, your suggestion is a great idea, I will send this to our team for them to look into! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied May 2022
Michelle
Company size: 1 employee
Industry: Financial Services
Time used: Less than 6 months
Review Source
May 2022
Nothing but problems
Wish I never started with Thryv. I'll be looking elsewhere.
Pros
If the system worked properly every day or even most days, it would be great. Conceptually, the software would do almost if not everything a solopreneur needs to run a more efficient business.
Cons
I have had nothing but problems with Thryv from day one, literally. Integrations didn't integrate. Documents didn't load. The app doesn't open. I've deleted and uploaded the app on my phone numerous times, updated the phone, turned the phone off and on. Still stuck trying to open. On occasion, even the website doesn't open on my computer. There have been so many problems, I can't even remember them all anymore. I've wasted so much time trying to get Thryv to work, both by myself and with customer support, that it's maddening. I've asked for a discount because of the problems and got no reply. I was sold partly on the fact that I could integrate other programs, only to find out (after I signed the contract and paid money) that Thryv does not have the capability to answer questions the way the other form does -- so NO INTEGRATION. I don't intend to renew when my 6 month contract ends, which is a shame, because there is a lot of potential for the product to be great. It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if they market it well enough it will sell, and then hoping their support team can fix the bugs later, or just not caring about the client experience because they'll get their 6 months' worth of money and run. Glad I only took the basic package to limit the damage.

Response from Thryv
Hi Michelle, we deeply apologize for your experience with Thryv so far. Would you mind sending me an email to gabriel.vasquez@thryv.com, with your account information? I would like to send this over to our Executive Claims team for further assistance. - Gabe
Replied May 2022
Mark
Company size: 1 employee
Industry: Management Consulting
Time used: Less than 12 months
Review Source: Capterra
May 2022
MY go to platform for business manageent
Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day.
Pros
The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.
Cons
The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)
Reasons for choosing Thryv
[SENSITIVE CONTENT] provide such wonderful, clear explanation of the software and showed how this single tool would do everything I needed all in one place.
Reasons for switching to Thryv
Consolidation of tools to a single, integrated platform.

Response from Thryv
Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow. We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied May 2022