Thryv Software

3.83 / 5 (181)

Our advisors have recommended this product 81 times in the last 30 days

About Thryv

Thryv is a cloud-based customer relationship management (CRM) solution designed for small businesses across various industry verticals. Features include appointment scheduling, billing and invoicing, contact management, reputation management, lead management, social media management and more.

Thryv helps users to manage interactions with their clients, run marketing campaigns and manage activities on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars and book appointments from a single location.

Additionally, Thryv features a payments module that helps users to send customized quotes, estim...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

178 Reviews of Thryv

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(93)

93

4 stars

(38)

38

3 stars

(11)

11

2 stars

(4)

4

1 stars

(35)

35

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 178 results

February 2019

Betty J. from Ruff Rubs Canine Massage Therapy and Acupressure, LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

One of the best business investments Ive made!

Phenomenal!!

Pros

Its practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!

Cons

Nothing I can think of. Its all fabulous!

Response from Thryv

Replied May 2019

Hi Betty, Such amazing feedback! Thank you for choosing Thryv as the all-in-one software for your small business! - Ed

January 2020

Curtis from Allen Designs

Company Size: 1 employee

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Thryving

I love it, my clients love it. Its been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.

Pros

Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Cons

Very little. Importing client list. Setting up correct Address for email confirmation response.

December 2019

Michael from Smart Money Network

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2019

Great all-around business building system

We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!

Pros

Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.

Cons

The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.

February 2019

Doug from Great American Door & Screen

Company Size: 1 employee

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

February 2019

Caution

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Pros

I like that it advertised on over 60 sites supposedly

Cons

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Response from Thryv

Replied March 2019

Hi Doug, I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns. Thanks, Ed

January 2019

Academy Frame from Academy Frame Co LLC dba Academy Art & Frame Company

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2019

Thryve review

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Pros

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Cons

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.