Thryv Software

3.69 / 5 (95)

Our advisors have recommended this product 179 times in the last 30 days

About Thryv


Thryv is a cloud-based customer relationship management (CRM) solution designed for small businesses across various industry verticals. Features include appointment scheduling, billing and invoicing, contact management, reputation management, lead management, social media management and more.

Thryv helps users to manage interactions with their clients, run marketing campaigns and manage activities on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars and book appointments from a single location.

Additionally, Thryv features a payments module that helps users to send customized quotes, estimates and invoices to clients and accept payments via credit card. Thryv also offers mobile applications for iOS and Android devices and supports integration with multiple third-party applications such as QuickBooks, Gmail, Slack, MailChimp and more.

Services are offered on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

95 Reviews of Thryv

Average User Ratings

Overall

3.69 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(41)

4 stars

(25)

3 stars

(7)

2 stars

(3)

1 stars

(19)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 95 reviews

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September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2018

Thryv for HR use

We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Pros

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Cons

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Response from Thryv of Thryv

Replied October 2018

Hi, Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business! - Ed

February 2019

Doug from Great American Door & Screen

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

February 2019

Caution

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Pros

I like that it advertised on over 60 sites supposedly

Cons

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Response from Thryv of Thryv

Replied March 2019

Hi Doug, I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns. Thanks, Ed

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

March 2019

All Glitter and No Substance

We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.

Pros

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Cons

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

January 2019

Academy Frame from Academy Frame Co LLC dba Academy Art & Frame Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2019

Thryve review

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Pros

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Cons

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

November 2018

Dawn from Think Large Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

We work with Thryv.

I am very satisfied with the product and the company. We use Thryv heavily in our business.

Pros

It has everything that a small business needs, but sometimes they need some help learning all that Thryv does, getting it set up, running their email/text campaigns, interfacing with their website, managing their social media posts through Thryv - that's what we help with.
As a technical/database person throughout my career in corporate America, I highly recommend this product.

Cons

Customer service was not able to answer complicated questions until I asked for a supervisor and that only works during normal business hours. But then I got my answers.

Response from Thryv of Thryv

Replied December 2018

Hello Dawn, Be assured that we're constantly training our employees and working to improve Thryv to ensure the best possible experience for our clients. Thank you for providing your feedback. - Ed

February 2019

DIANE from Frontrange Florals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

February 2019

Thryv Frontrange Florals Review

I'm not sure I'm solving anything I couldn't with another CRM but because I like the website support and some SEM visibility I'll keep using it.

Pros

I like keeping track of my customers and where they came from.

Cons

The details and ease of use can be difficult and there are things that take a three step process which should take one, for instance adding a customer but not being able to add an appointment or document to the initial invite.

Response from Thryv of Thryv

Replied March 2019

Hi Diane, I'm sorry to know of the difficulties outlined in your review. Our goal is to make the process of utilizing Thryv for our clients as easy and simple as possible. We'll be reaching out to you to discuss your concerns and offer up any assistance we can. Thank you, Ed

February 2019

Shantele from Coon & Elmy, PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2019

Thry for small business

Has been a positive experience so far. Contact with clients has helped us a lot. Just wish it wasn't so expensive. The social media posts are good also, keeping my business on social media more than I have time to do.

Pros

Love the calendaring feature and how I can access my calendar from my phone. Love that it sends a text message to clients the day before and one hour before appointments to remind them. That has helped to cut down on the number of no shows that I have. It also helps keep a running client list with their telephone number and email address.

Cons

Cost. It's expensive for a small business.

Response from Thryv of Thryv

Replied March 2019

Hi Shantele, Your feedback is greatly appreciated! It is awesome to know how the features of Thryv are helping your business. The voice of the client is important to us - thank you for sharing, yours! - Ed

January 2019

Alanis from All American Door, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

The most user-friendly software for businesses

Pros

Our main goal was to get more organized with our in-home appointments, Thryv helps keep us on top of our schedule. We now can keep record of transactions, invoices, payments, and even texts messages to our main office line from each customer! Since we started using the software, our clients can not get over how much more professional Thryv makes our company look.

Cons

The one thing I like least about the software is that we can not send or receive photos when we text our clients from the software. If this feature could somehow be integrated, it would be much more beneficial!

Response from Thryv of Thryv

Replied January 2019

Hi Alanis, Feedback like yours helps us as we continuously work to improve upon the Thryv software experience. Thank you for choosing Thryv and for sharing your voice. - DexYP

August 2018

Catherine from C Shouse Embroidery

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support