THRYV is helping my business grow

Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business.

Pros

Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns.

Cons

There are some functions that I don't use in my business and I feel they clutter my dashboard.

A Huge Help for Small Businesses

Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

Pros

I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

Cons

Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

Poor Customer Support, still withdraw full price from your account even though they said not

I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Pros

If you have a full-time staff to use this software to run your business then it should be okay.

Cons

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

Thryv is the superior online small business management platform.

Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Pros

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Cons

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Great Product Great Support

enrollment for our school and engagement for our families

Pros

I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!

Cons

I am pleased with the software cannot think of anything