--- title: "Thryv Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Thryv. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Thryv is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/thryv-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Marketing Automation Software](https://www.softwareadvice.com/marketing/automation-comparison/) / [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) / Thryv Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/thryv-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/thryv-profile/alternatives/) # Thryv User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 538 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 343 reviews (64%) - 4 stars: 96 reviews (18%) - 3 stars: 29 reviews (5%) - 2 stars: 9 reviews (2%) - 1 star: 61 reviews (11%) ### Most mentioned pros - The Thryv platform has allowed us to consolidate services that were managed by five or more different platforms (CRM, communications, invoicing, website management, scheduling) into one integrated and highly customizable platform. - I love Thryv because it keeps everything I need to manage customer communication, reviews, and daily tasks in one easy-to-use place, which saves me time and makes my work more organized. - The security for Thryv we have no problems with and the value for the money is top notch. If we have a problem with anything we can either have a text conversation or call them up and they will resolve the issue as soon as possible. ### Most mentioned cons - The interface is not as intuitive as it could be and there are limited options for the upload when working with larger files. - The mobile app crashes on my older Android phone. - I initially was quite happy with Thryv as a CRM, but as time went on, using the system became increasingly frustrating due to performing consistently on a desktop (Mac or PC), having to start to pay for extra features, and the overall quality, or lack of quality, I was receiving for my monthly subscription. ## Thryv customer reviews Showing reviews 1-25 of 538 (page 1). ### When you're the best , it shows! - Overall rating: 5/5 - Reviewer: Jeanne E. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From their first call, they were exceptionally different from all of the other HARD SALE companies I was interviewing. I interviewed with 15 companies. Their exceptional listening skills and website design. The team performed beyond my expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pleasant atmosphere of the entire team. They listened and produced beyond my expectations. The meetings were direct and to the point, and they were considerate of my limited abilities. #### Cons That they got my face wrong on my homepage photo. The photo depicted a more youthful face, which is appealing to my ego. The hair, clothing and setup were perfect, basically; the overall photo was great; it just isn't my face. #### Reasons for switching to Thryv Because there is no comparison in design, features and ease of use. The sales approach was handled professionally with no " act now "pressure. Also, the many features and the immeasurable value it will bring to my business. #### Vendor response Thank you so much for your thoughtful review! We're thrilled to hear that our team stood out through listening, collaboration, and delivering a website that exceeded your expectations. Knowing you compared multiple companies and felt our approach was professional, pressure-free, and focused on your goals means a great deal to us. We also appreciate your sense of humor about the homepage photo! šŸ˜Š We always want your website to feel authentically you, so if you'd ever like to update the image, your team is happy to help make sure it reflects exactly how you'd like to be represented. Thank you again for choosing Thryv and for trusting us with your business. We look forward to continuing to support your growth! Replied July 2026 --- ### Former employer utilizing Thryv daily - Overall rating: 5/5 - Reviewer: Lara R. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thryv has been a really helpful tool in my day-to-day work. Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and keep our marketing running smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Thryv because it keeps everything I need to manage customer communication, reviews, and daily tasks in one easy-to-use place, which saves me time and makes my work more organized. #### Cons The only thing Iā€™d like to see improved is having Pro editor included in the Business Center, since that would make the platform even more convenient and efficient. #### Reasons for choosing Thryv I was a Business Advisor for 5 years and a Corporate Sales Trainer for 3 years implementing the software to local business and new hires. #### Vendor response Thank you for sharing your experience and for your many years of involvement with Thryv. It's especially meaningful to hear feedback from someone who has worked closely with the platform and helped businesses successfully implement it over the years. I'm glad to hear that having customer communication, reviews, social media, listings, campaigns, and website tools all in one place helps keep your day-to-day work organized and efficient. Helping businesses simplify their operations and save time is exactly what we strive to do. I also appreciate your feedback regarding Pro Editor. Suggestions like yours help us understand where additional convenience and efficiency could create even more value for our customers. Thank you again for taking the time to leave a review and for your continued support of Thryv. We truly appreciate your perspective and partnership! Replied June 2026 --- ### Thryv helps me Thrive! - Overall rating: 5/5 - Reviewer: Catherine S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features. #### Cons Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade. --- ### Cancel while you can. - Overall rating: 1/5 - Reviewer: Dale Q. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered No performance from their advertising. They will do what they want when they want even when you say do not renew me. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING about Thryv was a good experience. I would not recommend using them for anything. You can tell them not to renew but they will do it anyway and tell you how you owe them for 2 more years. #### Cons I told account manager not to renew me because I was selling my business. He did it anyway. Probably to get a commission. Now they want me to pay for 2 years. They refuse to go back to recorded calls and hear me tell him not to renew me. They say to file an out of business letter and have the new owner take over the payments. The new owner doesn't want to advertise with them. It's all a scam to milk you out of whatever they can. 100 percent stay away from this company. --- ### Excelling with Thryv - Overall rating: 5/5 - Reviewer: Tammy C. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this is a well-rounded solution that excels in task management while maintaining strong customer support, good security practices, and solid value for money. It is a dependable choice for both individuals and teams looking for efficiency and reliability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product provides a strong balance between cost and functionality and a offers a great value. Users can expect helpful guidance and reliable customer support. The interface is easy to understand and use. #### Cons The option to post videos to all the platforms is below average and could be upgraded. The interface is not as intuitive as it could be and there are limited options for the upload when working with larger files. #### Reasons for choosing Thryv I believe Thryv was chosen because of the appointment and call tracking component. #### Vendor response Thank you for taking the time to share your experience and for highlighting the value, support, and functionality you've found with Thryv. We're especially glad to hear that our appointment scheduling and call tracking capabilities helped make Thryv the right fit for your business. Our goal is to help small businesses save time, stay organized, and manage customer interactions from one centralized platform, so it's great to know those tools are making a difference. We also appreciate your feedback regarding video posting, file uploads, and overall usability. Customer input plays an important role in how we continue to improve the platform and enhance the experience for businesses that rely on Thryv every day. Thank you again for your trust in us. We're grateful to be part of your business journey and look forward to continuing to support your growth and success. Replied June 2026 --- ### A great, fully integrated multi-service platform for small business operations - Overall rating: 5/5 - Reviewer: Alan H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have been very satisfied with the Thryv platform. It performs all services it provides well, and at a competitive price point for our small business. The customer support has been consistently very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Thryv platform has allowed us to consolidate services that were managed by five or more different platforms (CRM, communications, invoicing, website management, scheduling) into one integrated and highly customizable platform. Switching to this solution saved us over $500 monthly. Customer service is excellent. They are easy to reach, responsive and will go the extra mile to ensure any issue is solved to our satisfaction. This has sometimes included rewriting code. #### Cons Because it a very customizable multi-service solution, company wide adoption was a relatively slow process due to its complexity, and proficiency required taking full advantage of Thryv's educational and support process. #### Reasons for choosing Thryv Both price and greater functionality of the basic system #### Reasons for switching to Thryv Our move to a single, fully integrated solution (Thryv) allowed for both savings and functional efficiencies. #### Vendor response Thank you for sharing your experience! We're glad to hear that Thryv helped consolidate multiple business tools into one integrated platform while delivering meaningful cost savings and operational efficiencies for your business. As a former CSM myself, I was especially excited to hear that our customer support team has been responsive and committed to helping you succeed. We know that adopting a highly customizable platform can take time, and we're continually investing in education, onboarding, and support resources to help businesses maximize the value of everything Thryv has to offer. We appreciate your trust in Thryv and are grateful to be part of your business growth journey. Replied June 2026 --- ### Thryv is the best out there! - Overall rating: 5/5 - Reviewer: Kristy D. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Thryv has been great! I have tried many other CRMs and software to manage my business and Thryv has by far been the best, easiest and least expensive option. I have completely customized all my fields and can track everything I need to right from one place. I highly recommend this software to anyone that will listen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can manage my whole business in one location. I can keep track of my clients and what stage of the sale they are in, do invoicing, track commissions, schedule appointments, have a website and social media content created and posted for me. It's all in one place and easy to manage. #### Cons I feel like pricing keeps going up quite frequently and the social media content does have to be tweaked periodically because it is not always completely accurate. #### Reasons for switching to Thryv I switched because everything that I needed to run my business was scattered across many different platforms, it was not as user friendly, wasn't always compatible with each other and when I did the math actually cost more than consolidating with Thryv. #### Vendor response Thank you for sharing your experience and for trusting Thryv to help run your business. It's especially rewarding to hear how consolidating multiple tools into one platform has helped simplify your day-to-day operations. From managing leads and tracking sales opportunities to invoicing, scheduling, social media, and customer communication, our goal is to help business owners save time, stay organized, and manage every stage of the customer journey from one centralized platform. We also appreciate your candid feedback regarding pricing and social content accuracy. Insights like yours help us continue improving the experience and delivering even greater value to our customers. Thank you for highlighting the flexibility of Thryv's customization capabilities and for sharing how moving away from disconnected systems has helped streamline your business while reducing overall costs. We're grateful for your recommendation and look forward to supporting your continued success. Replied June 2026 --- ### Review of Thryv - Overall rating: 5/5 - Reviewer: Phillip W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great experience. The account representative is great. Heā€™s helped tremendously and offers me additional add ons but doesnā€™t apply pressure for me to sign up for the add ons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of features that allow me to operate my business. The text and email campaigns are easy to use and very beneficial. Also, my account rep [sensitive content hidden] is always very attentive and knowledgeable when I need him or need to ask questions. #### Cons Their social media platform needs work for sure. I wasnā€™t a fan of their social media platform and we tried to work with them but ultimately had to use a different company for that. #### Reasons for choosing Thryv The account rep was knowledgeable and very patient when explaining things. #### Reasons for switching to Thryv I wanted a company that would handle our website, online booking system, and offer a CRM. #### Vendor response Thank you for sharing your experience with Thryv! Weā€™re glad to hear the platform has helped support your business and that the text and email campaigns have been easy and effective to use. We also appreciate your kind words about your account representative. Providing knowledgeable, attentive support without pressure is exactly the experience we strive for. Thank you as well for the honest feedback on the social media platform. Weā€™re always working to improve, and insights like yours truly help us continue evolving our solutions. We appreciate your trust in Thryv and look forward to continuing to support your business! Replied May 2026 --- ### Great start as a new client - Overall rating: 5/5 - Reviewer: Tyrell T. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience so far has been nothing short of exceptional. Everyone delivers on their promises, respectful of time, and work collaboratively at every step. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everyone that I have encountered in Thryv has been extremely professional, genuine, and knowledgeable. Everyone's time is respected and valued. #### Cons As a new business owner this new partnership is extremely important to me. I am just eager to complete the onboarding and see the results of our partnership. #### Reasons for choosing Thryv Andrew. He was patient with me while working on dates and times to connect. He is genuine, we made a connection, and he showed real world client examples of the success I could have with Thryv. #### Vendor response I really appreciate you sharing this perspective, Tyrell. We spend a lot of time listening to feedback across reviews, social, and conversations so we can better understand whatā€™s working and where we can improve. Thatā€™s what helps us continue evolving the platform and making sure youā€™re getting real value from it. Glad to hear this approach is making a difference, and if thereā€™s ever anything you want to dive deeper into, Iā€™m here to help. Replied April 2026 --- ### Useful all in one platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Thryv is convenient because it combines several business functions in one place. It helps reduce the need to switch between different tools throughout the day. #### Cons There are a lot of features, so the platform can feel a little overwhelming initially. Some parts of the interface could be more streamlined. --- ### Impressive Customer Service and Good Tools - Overall rating: 4/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though. #### Cons Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly. #### Reasons for switching to Thryv I wanted a more inclusive package to get everything wrangled into one spot. While I enjoyed FreshBooks tremendously, I couldn't do any CRM, Social Media postings, etc... #### Vendor response Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe Replied August 2022 --- ### An easer scheduling manager - Overall rating: 5/5 - Reviewer: Patrick G. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have realized great benefit by using Thryv. The online scheduling for the client and myself is a vast improvement on what I had in the past. I would definitely recommend this software for others who are looking for an appointment management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At first I was skeptical that Thryv could be the one scheduling management that would help me keep track of my appointments. When I really got down to using it, I was upset with myself that I had not started using this earlier. I now find it to be an essential part of my business. I am an older guy and I have had trouble comprehending other past appointment management systems. With Thryv, the ease of use for the client to schedule appointments and myself for approving and manually scheduling has been wonderful. I can't say enough good things about Thryv. #### Cons A feature I feel that is missing is the ability for the client to pay me on the spot. #### Reasons for switching to Thryv Podio was not robust enough to management my database of clients #### Vendor response Hi Patrick, thank you for your kind words, and not sure if you knew, but we offer ThryvPay that allows you to take payments whenever and wherever you are, you can even send a link to receive the payment. Here is a link with more information. - Gabe https://www.thryv.com/features/thryvpay/ Replied July 2023 --- ### Poor Customer Support, still withdraw full price from your account even though they said not - Overall rating: 2/5 - Reviewer: Jenny L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros If you have a full-time staff to use this software to run your business then it should be okay. #### Cons 1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv. #### Reasons for choosing Thryv Their sales rep got my information as soon as I registered with the State of Florida. Her demo seems to meet all my needs with the price of $199 and she promises that I just call the customer service number to make any update to my WebSite and it will get happen right away. She never mentions there was a waiting period of 10 - 15 days (I am not 100% sure from my memory but it's not instance). After I signed the agreement then I can't cancel but stuck and frustrated. #### Reasons for switching to Thryv They provided everything including updating my website. Great customer services and responsibility to meet my needs. They understood that I'm extremely busy with my work schedule 7 days a week, and they accommodated my needs. They are willing to schedule a time to work with me to make sure the website meet my need and I can chat with their customer service to get the issue resolved. If I decide to add additional features and they will have a sales rep call me on my convenience, do the DEMO and explain the price until I'm clear of what I get, what option do I have to cancel if I am not satisfied with the new function? #### Vendor response Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor Replied April 2020 --- ### Review of account - Overall rating: 5/5 - Reviewer: Idania J. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have received good leads and enjoy the contacts i have made. All is great since beginning with Thryv #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is always available. Especially [sensitive content hidden] our rep. Security is key too. My clients love uploading to our portal. #### Cons Nothing i dislike about my experience and would not change anything. Been happy with all the system has offered #### Vendor response Thank you for the kind words, we really appreciate you taking the time to share your experience. Weā€™re glad to hear the support has been there when you need it and that the client portal is delivering a secure, seamless experience for your customers. Hearing that youā€™re generating good leads and building strong connections is exactly what we aim for. If you ever want to build on that momentum or explore additional ways to grow, Iā€™m always here to help. Replied April 2026 --- ### Making My Job Easier with Thryv - Overall rating: 5/5 - Reviewer: Deanna R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As the Account Manager and Content Creator for our company, I find it very easy to work with and through Thryv to push our message out. To be found on the internet more readily and to push content out through social media is a big win. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We appreciate customer support and the ease of invoicing. Summer does a great job of managing our appointments, covering the basics and going over new products. The ease of creating our social media content through the portal makes this process so much easier and streamlined. #### Cons I would appreciate if Thryv took more time to preview new products. Like the AI. I found it and started using it without really knowing how best to use it. Again, Summer is GREAT, and sent me a link. Hopefully this will help me better use this new tool. Better communication before changes are made. #### Vendor response Thank you so much for taking the time to share this, Deanna. Thatā€™s exactly the experience we want to create. Also, I love hearing the shoutout to Summer, Iā€™ll be sure to pass that along. Itā€™s great to know sheā€™s been a strong partner in helping you navigate both the day-to-day and new features. Thanks again for being part of Thryv and for sharing such thoughtful feedback! Replied April 2026 --- ### Scheduling sucks - Overall rating: 4/5 - Reviewer: Zaimah M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Iā€™m paying 433.00 per month, but Iā€™m not getting any results. None at all only Potential employee employees calling me not consumers. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like when they communicate with me and keep in touch with me not just take my money and I donā€™t hear anything #### Cons My account manager havenā€™t reached out to me to set an appointment and Iā€™m needing to talk to him. I am disappointed about that we should meet at least once or twice a month. #### Vendor response Thank you for sharing your feedback. We appreciate hearing what is working well, and we're glad to know you value consistent communication and support from our team. We're sorry to hear that your experience has not met your expectations, particularly regarding account engagement and the results you've seen so far. Building a strong partnership with our customers is important to us, and we understand how frustrating it can be when you feel disconnected from your account team. We would welcome the opportunity to learn more about your experience and ensure the right team member connects with you to review your goals, account activity, and next steps. Please reach out to me directly with your business information so that I can help to steffie.bell@thryv.com Thank you for your feedback and for being a valued Thryv customer. Replied June 2026 --- ### Great team - Overall rating: 5/5 - Reviewer: Lita M. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love working with them. They are timely when I have questions and they follow up quickly. Well worth the investment #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of #### Cons Had several appointments to collaborate and it took a few times to get the right team for my needs met. --- ### There are better CRM's out there. This one will leave you stranded. - Overall rating: 1/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeperā€™s findings, was told to tell me that, ā€œit must be the clientā€™s fault,ā€ and that they would not be paying for any of the bill to correct the problem. I was then told that the problem ā€œhad been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.ā€ Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It initially seemed really well organized and easy to onboard with. #### Cons Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management. --- ### Needs a little tweaking, but all in all not a bad product - Overall rating: 4/5 - Reviewer: Melanie A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product was very easy to learn and implement. The customer service people are pleasant. #### Cons I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well. #### Reasons for switching to Thryv We were looking for a system to help with marketing and email campaigns. #### Vendor response Hi Melanie, thank you for your review and valuable feedback. It is always great to hear how you are enjoying Thryv and how we can improve. I will be passing this information on to our team. - Gabe Replied July 2023 --- ### HIPAA Compliant Reminder System Plus Web and Social Media Posts - Overall rating: 5/5 - Reviewer: Pamela E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They do all the work, they taught me how to use the product, they still check on me randomly and are ALWAYS so nice, upbeat and happy to help - the full Disney Experience!! You HAVE to check out their CONNECT conference, when they bring in major business speakers from across the globe to give you their hints, tricks, tips and business success secrets. Worth joining just to attend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have. #### Cons In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone. #### Reasons for choosing Thryv Thryv won me on the full service, one stop operation and price! They came out to me for installation/set up, no set up over the phone (well some, but minimal for tweaking small changes). They checked on me at least seven times to get me up and fully able to operate the program in the first couple of weeks. They call me when they have new features & services, included services to make my pages better, like notify my clients about holidays, special events, etc. Finally, I know my Thryv reps by name, so thanks [SENSITIVE CONTENT HIDDEN]. #### Reasons for switching to Thryv I left DemandForce due to pricing. I'm a small (very small) business and I was in the same price range as one who contacts over 5000 clients, when my database was under 500. My patients did not even notice the change! I left ChiroOnline because once you are set up, you never hear from them again. No check ups, no updates, just an email to see the instructions if you contact them to make any changes. Constantly dropping my pages (where to download paperwork) and other factors. #### Vendor response Hi Pamela! Thanks for the awesome feedback. We love having you and the team at Love your Healthy Life as part of the Thryv family! Please let us know if you're ever needing assistance, or have additional feedback for us! -Chandlor Replied June 2020 --- ### Very poor customer service - Overall rating: 2/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response. My recommendation is to explore other companies as I have now and am very happy with results and spending much less. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up. #### Cons Never had a chance to use it. Poor management and training.a #### Reasons for choosing Thryv Sold on false promises. Bad decision on my part. If you are a small business with less than 5 employees like me, there are much better options out there rather that Thryv and costs are only $50.00 monthly rather that $350.00. Better results #### Vendor response Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe Replied March 2021 --- ### Great Company to Manage Your Website/Marketing - Overall rating: 5/5 - Reviewer: Kayla E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everyone at Thryv is awesome! From the quick email responses for changes to our website or other questions, to the detailed instructions we got during our in-person meeting w/ one of your reps, we have nothing but great things to say! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to do website edits and communicate with patients. The people who work at Thryv are very nice and helpful if you need anything. #### Cons Scheduling feature (not interested in recommending changes as we prefer to do the scheduling ourselves) and trying to sign our patients up for promotions and marketing just by sending us a message. #### Vendor response Hi Kayla, thank you for your kind words! It is always great to hear that you are able to make edits to your website with ease and can rely on our team to make sure things get done! I want to get a little more information from you to see if we can get a solution to help your patients sign up for your promotions. Can you send an email to gabriel.vasquez@thryv.com with more details? I will send this to our team for further assistance! - Gabe Replied April 2022 --- ### Great product! - Overall rating: 4/5 - Reviewer: Kyle H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned. #### Cons Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software. #### Reasons for switching to Thryv Townsquare media was horrible they had listings displaying incorrectly and were not fixing those let alone were not listen to the things we requested them to fix or post. They never posted anything. Best thing we did was switch! #### Vendor response Hey Kyle, thank you for your review. It makes our day when we hear how easy it is to navigate Thryv. I will also take your suggestion back to our team, thank you for your feedback. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe Replied June 2022 --- ### Great Company - Overall rating: 5/5 - Reviewer: April J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted to better looking and usable website with being able to integrate all of our social media to one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software onboarding was extremely easy, Great social media management, You can change anything you need to from your dashboard. #### Cons Nothing yet so far everything has been great #### Reasons for switching to Thryv Hibu was horrible #### Vendor response Hi April, thank you for the review, and glad to hear that you are up and running with Thryv! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe Replied July 2021 --- ### Thryv - Overall rating: 5/5 - Reviewer: Courtney G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From the onboaring call support that we had to set up thryv was fantastic, and the foolow up support which we still receive is wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thryv is so easy to use and the amount of things you can get it to do for you is incredible. #### Cons cant fault Thryv, any issue we may have had were rectified buy the support staff. #### Vendor response Hi Courtney, thank you so much for your review, we truly appreciate it! If you ever need assistance or a refresher on Thryv, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe Replied August 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/thryv-profile/reviews/?page=2) --- Thryv Reviews, Pros and Cons - 2026 Software Advice