All Thryv Reviews
1-25 of 495 Reviews
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Desiree
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed April 2021
Worth every penny!
John
Verified reviewer
Insurance, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Crafting your message
I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.
PROSI love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.
CONSWell, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.
Reason for choosing Thryv
I had a good feeling from the start; I just trusted [SENSITIVE CONTENT HIDDEN] and it's worked out well.
Reasons for switching to Thryv
I just needed one place for everything - not a bunch of singular solutions.
Vendor Response
Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor
Replied June 2020
John
Professional Training & Coaching, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Thryv is the superior online small business management platform.
Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.
PROSOften, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.
CONSThere is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.
Reason for choosing Thryv
The unparalleled business solutions all in one package and integrated, and the customer support.
Vendor Response
Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe https://www.facebook.com/groups/highthryvers
Replied March 2021
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed March 2019
All Glitter and No Substance
We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.
PROSThryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.
CONS1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.
Vendor Response
Hi, It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way. Thank you, Ed
Replied April 2019
Curtis
Design, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Thryving
I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.
PROSAccessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.
CONSVery little. Importing client list. Setting up correct Address for email confirmation response.
Reason for choosing Thryv
Great personal customer service and value. Easy navigation. Overall solid product. Thank you, I can now keep Thyrving!
Reasons for switching to Thryv
Unexpected rate changes, little costumer service. Not the best value for what you’re looking for.
Vendor Response
Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor
Replied April 2020
John
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2022
Impressive Customer Service and Good Tools
Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.
PROSI love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.
CONSWhew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.
Reasons for switching to Thryv
I wanted a more inclusive package to get everything wrangled into one spot. While I enjoyed FreshBooks tremendously, I couldn't do any CRM, Social Media postings, etc...
Vendor Response
Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied August 2022
Garrett
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
A Huge Help for Small Businesses
Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.
PROSI love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.
CONSThryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.
Reason for choosing Thryv
Thryv met my early needs better than either, but I need to use PestRoutes as well now that my company has grown because it offers some mission critical technology that Thryv doesn't, and likely will never, offer because Thryv is not specific to my industry.
Vendor Response
Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas. - Gabe
Replied August 2020
maher
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great Product Great Support
enrollment for our school and engagement for our families
PROSI liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!
CONSI am pleased with the software cannot think of anything
Reason for choosing Thryv
I was trying to use both systems and it was much better to use Thryv and have all of these items coordinated and maintained in one central location- being able to load documents and easily share them with families is incredibly useful
Vendor Response
Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied April 2021
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
Great for simple CRM needs
Thryv collects client's contact info, and with their webhooks, I can easily import them where I need them.
PROSI really like how we can capture potential clients info into the system and then start marketing to them.
CONSIf you have a current client, say a parent, and that parent has more than one child that needs to be in the system, you can't automatically have the 2nd child and no entered into the system. Also, if you are having them register their children for services, it is VERY VERY confusing because the system is not set up well for multiple "Sub" Clients.
Reason for choosing Thryv
Well, I'm actually going BACK to Flowlu after our 6 month contract because it's not working well for our sub-clients
Reasons for switching to Thryv
I needed more than just project management
Vendor Response
Hello, thank you for your review and feedback. We would like to see if there is a way to resolve this issue. If you could send me an email to, gabriel.vasquez@thryv.com, and send me some more details, I can send it to our team for further assistance! - Gabe
Replied April 2022
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Yes, You Can Do It All
I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.
PROSYou can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.
CONSSo much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.
Reasons for switching to Thryv
Though it cost more, it does everything I need and more and, therefore, is a much better value. Think of it. This bad boy even tells when the best time is for you to post on Facebook based on its analysis of those who engage with your posts.
Vendor Response
Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe
Replied August 2020
Kelly
Photography, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
New to thryv
The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.
PROSI can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.
CONSHard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.
Reason for choosing Thryv
Thryv was able to do what I needed for scheduling and the customer service to help set up
Reasons for switching to Thryv
I wanted to schedule and invoice together. I needed specific scheduling for Real Estate photography that they could request a day / time, that part has been great.
Vendor Response
Hi Kelly, thank you for your review. It's great to hear that you can do everything from one platform! Thank you for your feedback on the invoicing layout. If you could, can you send me an email to gabriel.vasquez@thryv.com with more details? I can pass this along to our team. - Gabe
Replied May 2022
Melanie
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Playful Paws review
The employees associated with Thry were good at what they did, but just were not able to get the software program to where I needed it to be. I was not happy with being told that the software would work for my business, then after signing contract locking me into 6 months of payments seeing that the employees were not able to get the software to work for me as needed.
PROSThe only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business.
CONSThe software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well.
Reason for choosing Thryv
I was told that this software would work for my business, but it did not. Was mislead.
Reasons for switching to Thryv
It had a few payment and invoice features that my current software program did not have.
Vendor Response
Hi Melanie, thank you for your review and feedback. We apologize for the experience you had with Thryv. If you would like to provide us with more details, you can send them to gabriel.vasquez@thryv.com. - Gabe
Replied June 2022
Pamela
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
HIPAA Compliant Reminder System Plus Web and Social Media Posts
They do all the work, they taught me how to use the product, they still check on me randomly and are ALWAYS so nice, upbeat and happy to help - the full Disney Experience!! You HAVE to check out their CONNECT conference, when they bring in major business speakers from across the globe to give you their hints, tricks, tips and business success secrets. Worth joining just to attend!
PROSFirst, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.
CONSIn the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.
Reason for choosing Thryv
Thryv won me on the full service, one stop operation and price! They came out to me for installation/set up, no set up over the phone (well some, but minimal for tweaking small changes). They checked on me at least seven times to get me up and fully able to operate the program in the first couple of weeks. They call me when they have new features & services, included services to make my pages better, like notify my clients about holidays, special events, etc. Finally, I know my Thryv reps by name, so thanks [SENSITIVE CONTENT HIDDEN].
Reasons for switching to Thryv
I left DemandForce due to pricing. I'm a small (very small) business and I was in the same price range as one who contacts over 5000 clients, when my database was under 500. My patients did not even notice the change! I left ChiroOnline because once you are set up, you never hear from them again. No check ups, no updates, just an email to see the instructions if you contact them to make any changes. Constantly dropping my pages (where to download paperwork) and other factors.
Vendor Response
Hi Pamela! Thanks for the awesome feedback. We love having you and the team at Love your Healthy Life as part of the Thryv family! Please let us know if you're ever needing assistance, or have additional feedback for us! -Chandlor
Replied June 2020
Nick
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great overall software that offers a lot of value!
It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.
PROSOverall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.
CONSThe mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.
Vendor Response
Hi Nick, Wow! Thank you for leaving this great review and feedback. It is great to hear that you are getting the value out of Thryv by using it every day. Thryv will continue to evolve and will continue to improve our App. To stay up to date, you can leave a suggestion in your Thryv Dashboard and follow the topic. You will notifications when updates have occurred. For any other assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied April 2021
Annette
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
2+ years user, new small business owner that is not computer savvy
Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?
PROSAuto pilot features help so I can continue my full-time job while my business is in its infancy stage.
CONSThe website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.
Reason for choosing Thryv
No time to look elsewhere. Thryv is sufficient for now. Web team is 24/7 so more available around my full time schedule.
Vendor Response
Hi Annette, I am sorry to hear about this. Can you send an email to gabriel.vasquez@thryv.com? I will be able to send this to our Executive Claims team for further assistance. - Gabe
Replied August 2022
Monica
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Dipping my small business toe into CRM
I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!
PROSI needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.
CONSI dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).
Reason for choosing Thryv
Cost, simplicity and support (relationship with my former Dexmedia/YP sales rep.)
Alice
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Thryv = Transforming how we do business!
Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.
PROSWhat I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.
CONSCustomer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.
Kevin
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Our business is Thryving!
The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.
PROSI love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.
CONSI think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.
Reason for choosing Thryv
Do a demo and you’ll see why.
Vendor Response
Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied October 2022
Quille
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Thryv has helped me thrive!
Overall experience comparable to other systems is fantastic!
PROSThe thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.
CONSNot much. Wish it was cheaper, but it’s worth every penny! ;)
Vendor Response
Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe
Replied October 2020
Tim
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2021
Very poor customer service
Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response. My recommendation is to explore other companies as I have now and am very happy with results and spending much less.
PROSDid not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.
CONSNever had a chance to use it. Poor management and training.a
Reason for choosing Thryv
Sold on false promises. Bad decision on my part. If you are a small business with less than 5 employees like me, there are much better options out there rather that Thryv and costs are only $50.00 monthly rather that $350.00. Better results
Vendor Response
Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied March 2021
Jonathon
Facilities Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Excellent for scheduling, invoicing, and social posts; not great for web editing.
Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.
PROSIt makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.
CONSThe web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.
Vendor Response
Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe
Replied August 2022
Dr Robert
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2018
Customer Service is the worst imaginable
Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.
PROSI’m able to respond to customers quickly
CONSCustomer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.
Vendor Response
Hello Dr. Howell, Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client! - Ed
Replied September 2018
Donna
Facilities Services, 11-50 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
Worst experience
Never. Never. Never. purchase this product. They want to mention the 6 month contract I signed. However, in order to have a fully executed contract - I agree to use product for 6 mos. But they have to deliver a quality and functional product. They did not. This is the worse thing I've ever wasted money on in my 13 years of business. I have had to pay my bank to stop payment for future payments. As of today, I have not gotten refunded my initial down payment from the launch (if that's what you want to call it) of the product 6 weeks ago. Worse 6 weeks of my life.
PROSThere was nothing I liked about this experience. It was hands down the worst I've ever had purchasing software. Everyday was a new promise and a new lie. No integrity whatsoever from anyone in the company. Customer service was horrible and no one I worked with was knowledgeable about fixing anything.
CONSWe purchase this software. Nothing worked. They promised integration with QB Online. It took from March 3 to March 13 to sync my QB client database into Thryv. Then, there were thousands upon thousands of duplicates that they expected our staff to spend time deleting. After weeks, we finally got ready to launch Thryve. It would not integrate with QB from the App Market. We couldn't get an email to verify our email so that we could send automated campaigns. Google wouldn't integrate nor our social media which is another reason for purchase - to get reviews from our clients. By the time we cancelled after 6 weeks, not only did we not get to use Thryv for one single transaction, but it then integrated thousands of duplicates into our QB online. I have just spent 12 hours deleting duplicates and I'm not even half way through my client database.
Vendor Response
Hi Donna, I'm so sorry to hear about your dissatisfactory experience. I wanted to let you know that I've contacted our Head of Product Services and someone on the team is looking into your account now. They will be reaching out to you soon. Let us know what else we can help you with and again, I deeply apologize for the trouble. -Chandlor
Replied April 2020
Jenny
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Disappointed, Don't waste your time or money
For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.
Reason for choosing Thryv
If I could leave no stars I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.
Reasons for switching to Thryv
If I could leave no stars I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.
Vendor Response
Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to gabriel.vasquez@thryv.com, with your account information and any other details, I can send it to our team for further assistance. - Gabe
Replied September 2023
Kyle
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Great product!
Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.
CONSWish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.
Reasons for switching to Thryv
Townsquare media was horrible they had listings displaying incorrectly and were not fixing those let alone were not listen to the things we requested them to fix or post. They never posted anything. Best thing we did was switch!
Vendor Response
Hey Kyle, thank you for your review. It makes our day when we hear how easy it is to navigate Thryv. I will also take your suggestion back to our team, thank you for your feedback. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
Replied June 2022