HubSpot Sales Software


 

HubSpot Sales is a cloud-based sales automation software designed to build, automate and accelerate the sales process. The solution allows sales personnel to connect with promising leads and convert them into successful deals. HubSpot Sales allows automating business communication by defining a sequence of personalized follow-up emails and reminders. With the real-time engagement updates, users receive notification as soon as the customer opens an email or click on a campaign link.

HubSpot Sales also offers CRM tool to record and log clients details, conversations and engagement history. With ready to use insight, businesses will have the information on campaign's performance and buyer’s interest. Sales teams can build and manage multiple sales pipelines and monitor activities going on through different stages of the sales process. The solution offers an interactive dashboard that displays the performance of sales teams and targets achieved.

HubSpot Sales also integrates with HubSpot CRM and HubSpot Marketing to deliver an exhaustive sales management suite. Collectively, the suite allows businesses to track entire marketing and sales funnel.

 

HubSpot Sales - Communicator
 
  • HubSpot Sales - Communicator
    Communicator
  • HubSpot Sales - New prospects
    New prospects
  • HubSpot Sales - Sidekick integration
    Sidekick integration
  • HubSpot Sales - Timeline
    Timeline
  • HubSpot Sales - Deal and task board
    Deal and task board
  • HubSpot Sales - New contact
    New contact
Supported Operating System(s):
Web browser (OS agnostic)

888 Reviews of HubSpot Sales

 

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Software Advice Reviews (192)
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Showing 1-20 of 192

JASON from SecZetta
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Hubspot is exactly what it promises to be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free tool. Sales people liked using because of all the smoke and mirrors around the data. Sales people apparently liked knowing who opens emails and visits the website.

Cons

Nothing is free. They charge for everything and are limited in what they deliver. Purchases thinking I was going to be able to manage marketing to sales lead generation but ended up needing to manage all their charges instead of the lack of features.

Review Source
 
 

Igor from SteelKiwi Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Decent sales CRM with space for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need "easy to use" and not a super expensive CRM that does all the basics & some more, HubSpot can be a good choice. Just don't expect something as massive as SalesForce and as user friendly as Pipedrive.

Pros

HubSpot CRM is pretty easy and intuitive to use. The company information also gets pulled automatically, which is a nice touch. Another cool feature is setting up email sequences, which can be customized and scheduled to fit your clients and best open times. You also receive a notification about how many times and when the email was opened by the client.

Cons

HubSpot is pretty popular and might be blacklisted in most spam filters which is why we get bounced emails quite often. The user interface sometimes might feel a little clunky and I've occasionally run into a few glitches. The reporting tool is sometimes difficult to understand and clearly analyze the results of a certain campaign.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Best for small to medium teams

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy integration with Google. Very low price compared to Salesforce. Good support team. Straightforward procedures.

Cons

Performance issue with templates when sending emails from Gmail. Lack of ability to easily schedule sending an email to a huge number of recipients. For instance, we cannot ask the system to have a list of users and send email to them at random time intervals.

Review Source
 
 

Larzel from Kunevich & Lau
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I had an issue importing contacts on Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hubspot used to be good but this experience was really bad.

Pros

Usually I can get Customer Service right away. I usually get the happiest and friendliest people from Hubspot help me out.

Cons

Names and emails was not appearing. I was trying to explain to the customer support what I did.

Review Source
 
 

Naveed from Technovert
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Hubspot for Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall its a pretty good software for straightening up your sales process

Pros

- Easy to use software
- Lots of good functionalities
- Well structured system to carry out the sales process

Cons

- Not very customizable
- Sometimes creates issues while using the inteface
- Support system not very good

Review Source
 
 

Amy from Streamlined Accounting Strategies
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

For a free application, it's pretty darn good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Worth giving it a try!

Pros

I like that it's free, and it's free without setting crippling limitations. It lets you actually use the software without paying for the full version. I'm excited to start using the integrations - namely the Proposify and Google Calendar integrations, which both look promising. After about a month of use (and testing probably a dozen CRMs), I definitely see Hubspot sticking around. It's simple, and you can scale up your subscription as you start to need more features. This is well-designed, simple software.

Cons

Honestly, considering I we are using the free plan at work, I don't have any complaints. I would definitely pay for a QuickBooks Online integration, and am hopeful that one is coming eventually.

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

The best CRM available

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can tailor your outreach to the things you know they are most interested in because the HubSpot CRM gives you all that information in one single Contact Record.

Cons

Although simple set up is easy, more advanced features take a lot longer to learn with steep learning curve. Too many reporting bugs

Review Source
 
 

Mike from Curo Health Services
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Great CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall my initial impressions of this product are great. I'm hoping to be able to utilize this tool to its fullest capacity.

Pros

I have recently started using this tool and its great. The ease of use and my ability to quickly learn how to use this software have been great. I can see many benefits as I continue to utilize this.

Cons

I don't have any as of now, the setup was easy, the customer service was great and I'm excited to see how this tool leverages my business.

Review Source
 
 

Christian from Cloudbridge Consulting GmbH
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Its getting there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HubSpot CRM is a completely free tool to use with optional upgrading to a paid version. The free version is very effective and even used by our mid-market clients.

Cons

It still lacks customizability and needs to improve on team structures and managment. I strongly believe these downfalls will be fixed in near future

Review Source
 
 

Natasha from Enercept
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HubSpot has been a great addition to our company. We are able to watch how a project goes from start to finish within our company. At any given time you can see what process the project is in. It's great for our sales team who are working remotely.

Cons

We have struggled with figuring out how to get projects from our old system into HubSpot easily. Sometimes intertwining them is a struggle.

Review Source
 
 

Tom from Solaray Energy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A great tool for inbound marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hubspot sales is a fantastic tool to help turn leads into sales on the back of inbound marketing. We biggest pro is how it drives efficiency in repetitive tasks, allowing our sales guys to get more done in a day. Things such as email templates, snippets and follow up sequences are easy to implement and big time savers.

Cons

There isn't much we don't like. It is set up to facilitate b2b sales with prospecting etc, so there is a lot of functionality we don't use in residential sales that would be good to turn off.

Review Source
 
 

Erica from Starlink Realty Int'l
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Easy to use and update contacts in the CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It keeps all of your contacts' engagement in a chronological order that is easy to search and update.

Cons

I would have liked an entry for a physical address. Other than that, I have yet to use the numerous additional lead stages, am unfamiliar with the wording.

Review Source
 
 

Miguel from Doctor Directory, LLC
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The CRM That Just Simply Works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use HubSpot to manage my clients and potential clients, as well as tracking my marketing attempts. The CRM tool is amazing and my favorite piece is the integration with Gmail. Using notifications, HubSpot tells me when my messages have been opened by the recipient. It helps me keep track of the effectiveness of my messages at all times.

Pros

HubSpot's biggest pro here is the fact that their CRM product is free... always! But it gets better because HubSpot can integrate this free product with their other products such as Sales and Marketing. It's integration with Gmail gives you real-time status on what is happening with your emails. This feature is also available for Outlook users. HubSpot also provides company insights to your newly added contacts. Using some of the data you enter for your contact, HubSpot is able to mine for additional details on that contact from public records, allowing you to have a more complete view of your contact.

Cons

There is a slight learning curve to how the program works. Not that it is difficult, but that it is not as intuitive. But fear not, their support and resources are great in assisting with that, should you encounter any issues.

Review Source
 
 

Mark from Mark Burlinson Leadership Coaching
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Easy to set up and use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It can be hard work to keep track of customers, especially for the small business or solo-preneur. But Hubspot makes it easy with contact import, email integration and many other pros.

Cons

I was not able to take advantage of the setup consultation, and as a result my learning curve for the software has been harder than I would have liked.

Review Source
 
 

Euniece from Articulate Communication Publications
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Confusing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Those we engaged were kind and knowledgeable. We were able to achieve the goals we wanted and found out we wanted others which were easily achieved in the wake.

Pros

Customer Service is above reproach. The product is not user-friendly for non-techies but there is someone to assist you when necessary.

Cons

The language is high end for those not familiar with the 'analytics' verbiage and for newbies to the business of 'influence' in social media.

Review Source
 
 

Heidi from Safetec of America, Inc.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Excellent tool to help grow leads and increase your marketing outreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since we started using this CRM it has not only enabled our department to better our communication with our prospects and customers but also create useful content that we are able to track through CTAs, forms and better our lead stream. It is hard to believe what our marketing strategy used to look like before this CRM. I strongly recommend anyone looking for a CRM to do their research and see what options are out there. HubSpot was the perfect fit for us and our growth has been amazing in the few short years we have had it.

Pros

This CRM allows you to better target your audience(s) and easily segment prospects, customers and engaged leads. This platform is the brains for any marketing strategy and is a must-have tool for those wanting to streamline and automate their efforts. Establishing great email campaigns, gating content with forms and creating a blog presence are just a few of the many benefits to having this CRM. You are also able to work with directly with HubSpot account managers to help with your growth and any questions you may have.

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great CRM at no cost!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

UI is intuitive and comes with many features. Customization to meet your needs. Primarily used it for lead generation, tracking communication, and email marketing. Reports are very beneficial. Take advantage of the app!

Cons

I wish adding on Sales Pro was a little more cost effective. Had some issues importing contacts. The manual data entry of contacts can take awhile. But ultimately it's free so if you're starting up go and try it.

Review Source
 
 

Charli from Forcura
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

HubSpot does it all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think HubSpot CRM is the way to go especially for smaller companies.

Pros

It's clean, relatively easy to use, and puts almost all of the functions needs for sales and marketing in one spot. It also has measures in place to ensure that the data is as clean and organized as possible. It makes collaboration between sales and marketing teams easy. They also provide in-depth training materials to help get going.

Cons

There are some features that are missing especially on the sales and CRM side. Reporting is not as customizable as Salesforce, but definitely cleaner and easier to set up.

Review Source
 
 

Irene from Software
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Free and intuitive CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Because HubSpot CRM is on the same platform with HubSpot Marketing, it helps our sales and marketing alignment.

Pros

HubSpot CRM is free and comes with many different functions, it is a very good tool comparing to other paid CRM tools in the market. The intuitive user interface helps first time users to pick up the platform very easily.

Review Source
 
 

michael from BizSell
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Free but not must user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-Free
-Many built-in fields
-You can link to all locations of your sales processes
-Blends easily with all your ongoing sales processes

Cons

-In free version you are not allowed to delete certain fields
-Not the most user friendly application

Review Source
 
 
 
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Showing 1-20 of 696

Mary from Consulting services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Best CRM both paid and free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hubspots crm is the #1 CRM of choice. We have used both the free and paid version and highly recommend either option! If you need a call option than the paid version will suit your needs.

Cons

The crm is great but you will not receive the best support unless you're a paying customer. Makes sense but we were looking to become a paid customer and they wouldn't answer my questions because I was on the free plan at the time.

Review Source: Capterra
 


April 2018

April 2018

Love HubSpot CRM

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I have been using HubSpot CRM for almost a year, replacing Pipeline Deals. It is the type of feature rich fully developed product you would expect from a company like HubSpot. Easy to add contacts, easy to manage deals. And you can't beat the price, FREE!

Cons

I want to be able to customize the lead lifecycle stage. HubSpot does not allow for a user to customize these fields. It is also quite annoying that the free plan only has 200 notifications per month. Thinking that a user would pay amount for a year for that feature alone is misguided.

Review Source: GetApp
 


April 2018

April 2018

Very efficient and useful cloud based CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How they are always making improvements to the software, and it's always open for business as it's hosted in the cloud

Cons

not many - would be good to integrate with other marketing apps. take a while to set it up correctly

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: April 2018

April 2018

 

Hello!

Thank you for taking the time to write this review and give us your candid feedback!

I'm glad to hear that you are a fan of the improvements we are making to the software, you can expect it to just keep getting better with time!

As far as room for improvement - I would love to hear more about your idea for integrating with other marketing apps. Are there any apps in particular you would like HubSpot to integrate with?

We'd love to hear more from you at the email address provided if you are open to continuing the conversation!

Thank you again for the review!

 

Jouly from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Good. It is a quite complete software since it allows to have a detailed control of the sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit is that you have control of the users and thus effectively attack potential buyers for the product being marketed.

Pros

I like it since it is quite intuitive when using it, it takes a really detailed control of the potential buyers and the business opportunities, in turn it has an extension that allows to synchronize the emails with the software and in this way work easily, has reminders that are very useful when you have many contacts, in general terms it is very good and practical.

Cons

The free version is quite limited compared to the pro version, I think it should be a bit more flexible or have more plans.

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: April 2018

April 2018

 

Hello Jouly!

Thank you for writing this review - we really appreciate your detailed feedback!

I'm glad to hear that you have found the software so intuitive and have made good use out of the extension!

As far as room for improvement, I would love to hear more about your thoughts on having more flexibility or more plans. Would you like to, for example, be able to only pay for the tools that you use within the product or how would you imagine the plans being structured that would work better for you?

In addition, I see that you have given Customer Support a 3/5 ranking - did you have a specific bad experience here or is there anything that can be done to make this part of your HubSpot experience better for you?

If you are open to continuing the conversation we would love to hear from you at the email address provided!

Thank you again for the review!

 


April 2018

April 2018

Full of features and integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HubSpot offers everything under the sun for a CRM, and a suite of integrations to help you fill in the gaps where needed.

Cons

It can be a little overwhelming, and expensive for smaller teams. Don't recommend "trying this out" unless you have a clear path and budget on a larger scale.

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: April 2018

April 2018

 

Hello!

Thank you for taking the time to write this review - we really appreciate your candid feedback!

It's great to hear that the CRM has been able to suit all your needs and that the integrations have further amplified your experience!

As far as room for improvement - could you please describe in a little bit more detail how the product is overwhelming for your - Is there anything we could do that would make the platform less overwhelming and easier to use for your?

In addition - out of curiosity - did your organization start on HubSpot with one of our paid products or did you begin with one of our free products such as the CRM or Marketing Free?

If you are open to continuing the conversation, we would love to hear from you at the provided email address!

Thank you again for the review!

 

Viviana from Fórjate

April 2018

April 2018

The platform to start marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Is a very complete and very helpful platform for small businesses, it allows you to control all aspects related to the marketing of your business, register a large number of contacts, send advertising via email, and keep track of all the steps of the marketing campaign until the sale

Cons

I have not found any defect so far, it allows you to integrate to different platforms and also works correctly and its price is justified for the function it does

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: April 2018

April 2018

 

Hey Viviana!

Thank you for the nice review - your feedback is invaluable to us!

I'm glad to hear that HubSpot has helped your small business get a good handle on your marketing efforts!

As far as room for improvement - I see you gave features/functionality 3/5 stars, are there certain features you would like to see within HubSpot that you do not currently see?

If you are open to continuing the conversation we would love to hear from you at the email address provided!

Thank you again for the review!

 

Douglas from Snowdrops LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Simple and awesome service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how you can visually see your transactions and their stages, and also add any information that is necessary for the transaction itself either for the company or in contact. We integrated it with our mail agent and automatically open new contacts directly on Hubspot CRM, which simplifies communication with our customers. Unlike other CRMs which require many clicks, or the creation of complex reports, to get to important data, HubSpot instantly gets you there.

Cons

After our requirements became more clear for the team of services, we were informed that we will need to invest in more expensive versions of the functions and settings of HubSpot CRM for Premium.

Review Source: GetApp
 


April 2018

April 2018

Best Free CRM Available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We all know Hubspot but were you aware that they offer a free CRM? This CRM is fully functional and perfect for scheduling tasks, calls, emails and closing the sale.

Cons

While the free version is great, to take advantage of calls within the crm you will need to upgrade.

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: April 2018

April 2018

 

Hello!

Thank you for taking the time to write such a nice review - we really appreciate your feedback and support!

I'm very happy to hear how happy you have been with the CRM - sounds like it really has helped you in your work!

As far the calling ability being a feature of the paid version, this unfortunately has to be the case in order to keep the CRM free.

If you have any other comments or concerns feel free to send them our way at the email provided!

Thank you again for the review!

 

Brittany from Destination Travel Network
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

HubSpot is helpful and the training videos are super helpful. It does get glitches often

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has helped me reach out to many clients. the tools help me manage my time much better and work SMARTER, NOT HARDER. I look forward to using this software for my personal side business as well.

Pros

I like that Hubspot has a sense of humor, it helps make this easy and fun to use. Snippets and templates and sequences are so helpful! Even when there are issues, your team handles it very quickly and we're back to work in no time!

Cons

You can't see info for your contacts if you're in the deals section. phone connectivity is spotty - it randomly stops working often.

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: April 2018

April 2018

 

Hello Brittany!

We really appreciate you taking the time to write this review - it is great to hear that you find the software to be not only helpful, but also fun!

I personally love the snippets and templates tools so I am glad to hear that you do too!

As far as the glitches you have been encountering periodically - when these do occur do you typically find that you call into Support or will file an email ticket? If you do both do you have a preference?

If you think of any other comments or concerns please feel free to send them our way at the email provided.

Thank you again for taking the time to write this review Brittany!

 

Tianna from Timeslide Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Suddenly, free but qualitatively!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I bet this product created for such greed people as me. I am not ashamed of this, I like money and I do not like to spend them. But still I understand that working process for sales managers without CRM it is just the big waste of time. Of course they will work and give some results but definitely it will not be as effectively as with CRM. So for me, the best thing here is the fact that it is free of charge. Design is also quite attractive, I bet you will not say that such software can be for free after the first look at it.

Cons

This is not very reasonable to complain on the free product, but if the development team can read my comment I would like them to pay attention to the amount of details of every client-profile. It is actually not enough of them and my team would want to have more.

Review Source: GetApp
 

Avishay "Jesse" from Appenue
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A very nifty tool, suitable for both startups as well as larger corporations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because of Zapier, it really is very easy to use this item and integrations are endless.

Pros

A very straightforward program; connects with many other options such as Zapier and Facebook, Google Analytics, etc.

Gives you a lot of insight into what's to be done with your clients, reminds you about relevant tasks when needed and Zapier pretty much made it a household item for many.

Cons

I didn't find the platform very easy to use at first, despite being straightforward.

The learning curve in general isn't long, but still - it takes longer than other CRMs I have used such as AgileCRM.

Review Source: Capterra
 


April 2018

April 2018

Perfect free version for small and simple businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use is very comfortable. The free version is way enough for simple organizations. Intuitive interface

Cons

I think the design of the interface could be improved. Very similar to Nutshell. Can be confusing sometimes

Review Source: Capterra
 


April 2018

April 2018

I used this for managing special sales projects outside of our company CEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to easily track my clients in this free package much better than with the CRM our company pays a lot of money for

Pros

I love that it integrates with GMail and that it tracks OPENS and CLICKS within an email message. this is very helpful with this special project

Cons

Not much to hate here. It is probably one of the best CRM packages for the money - especially the free version

Review Source: Capterra
 

David from Shopify

April 2018

April 2018

Hubspot CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hubspot helps me track my leads; interaction with clients, both current and prospective; helps me manage my pipeline, and track all metrics.

Cons

Some difficulty has come up with calling through the tool being disabled for periods of time, information not being properly tracked, etc.

Review Source: Capterra
 

Joshua from protocol 80, Inc.

April 2018

April 2018

An intuitive CRM for beginners and pros!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has helped standardize our sales process and provide helpful transparency.

Pros

Ease of use is the best part of this CRM. It was built to be intuitive and in most cases it does not disappoint.

Cons

Reporting could be improved a bit, ideally without having to pay for the additional reporting add-on or the pro version.

Review Source: Capterra
 

Olivia from PA Distance Learning Charter School

April 2018

April 2018

Fantastic CRM that with a little aesthetic update would make all my dreams come true.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pretty much everything is integrated and automatically logged when you communicate with your SQLs. It's a highly efficient process, allowing you to spend the right amount of time with people. I love the Task List feature,

Cons

I've been training my team on this for a couple weeks now, and it's been a slow process. It's easy to use, but it's not pretty to look at. Creating contact filters is a pain, and takes a ton of back and forth as you set up your overall system between Sales and Marketing. Be prepared to take a lot of time, but it's worth it.

Review Source: Capterra
 

Tracy from Tracy Lindley Voiceovers, LLC
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Even the free version has just what I need to keep track of my leads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's very user-friendly and does not have a steep learning curve on the front end

Pros

The free version has a ton of value, I can set follow-ups to be email-driven, it's easy to add leads to my email marketing lists, I love how it logs & tracks emails

Cons

Doesn't automatically add LinkedIn contacts/conversations to CRM, but I'm not sure there are any CRMs that can do this

Review Source: Capterra
 


April 2018

April 2018

Hubspot CRM is a great tool with all the basic features you'll need for your customer management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You get all in one: contact management, company insights, deals, tasks, email integration, email tracking, lead analysis and tracking.

Cons

This tool will work great if you are running a small company or a growing company. For big enterprises this will probably won't be enough.

Review Source: Capterra
 

Austin from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

HubSpot is a winner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Landing page and design manager is great. I really enjoy the hosted environment and the templating features. Also, their support is really incredible. If I ever can't figure something out, I am quick to call them and them eager to help me. HubSpot was used primarily by sales and marketing staff for marketing and CRM purposes. We used HubSpot for managing our website, newsletter, blog, even SEO and keeping track of our prospects' information and activities.

Cons

HubSpot can be very glitchy in IE (and even in the new Microsoft Edge). I avoid running the program in IE as I often have to stop and log in from Firefox or Chrome to complete my task. Customizing your site is not so easy, particularly if you are a beginner.

Review Source: GetApp
 

TJ from Chowly, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We just started using it and WOW can we see a difference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We just started using it and WOW can we see a difference! We are able to track things we weren't before, like emails, and I can easily track my teams progress throughout the day

Cons

Not exactly a con, but I'm still learning how to build specific dashboards and reports that are more useful to us.

Review Source: Capterra
 
 
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