Find the best Incident Management Software
Software Advice offers objective, independent research and verified user reviews. When our advisors match you to a software provider, we may earn a referral fee.
How Software Advice ensures transparency
Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.
How Software Advice verifies reviews
Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
Independent research methodology
Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.
- Popular Comparisons
- FrontRunners
- Buyers Guide
- Related Software
Compare Products
Showing 1 - 25 of 291 products
Compare Products
Sort by
Reviews: Sorts listings by the number of user reviews we have published, greatest to least.
Average Rating: Sorts listings by overall star rating based on user reviews, highest to lowest.
Alphabetically (A-Z): Sorts listings by product name from A to Z.
Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers across a variety of industries and business needs. These industries include banking and financial services, healthcare and hospitals, insu...Read more about Resolver
Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applicati...Read more about Site24x7
Unlock the potential of your EHS program with HSI Donesafe - the ultimate single source of truth. Say goodbye to data deficiency and time constraints to embrace streamlined operations and actionable EHS insights. HSI Donesafe helps progressive workplaces ...Read more about HSI Donesafe
Pirani Riskment Suite is a risk management platform designed to help businesses control, govern and maintain compliance across corporate processes. Administrators can set up different evaluation criteria and identify risks based on processes, products, are...Read more about Pirani
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of great services while managi...Read more about JIRA Service Management
Ecesis is an EHS software solution that helps you improve performance and achieve your goals. With Ecesis, you can engage employees and communicate requirements through online and mobile applications for change management, inspections, incident management,...Read more about Ecesis
Cority gives every employee, from the field to the boardroom, the power to make a difference, reducing risks & creating a safer, healthier & more sustainable world. For more than 35 years, Cority’s people-first software solutions have been built by EHS an...Read more about Cority
ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. Servic...Read more about ManageEngine ServiceDesk Plus
Efficiently manage your business' HIPAA, OSHA, and SOC 2 compliance. Our tailored platform is designed for your needs - offering a robust toolkit, customization options, and risk analytics for seamless execution of compliance objectives. What's Included: ...Read more about Healthcare Compliance Software
Oh Dear is a cloud-based monitoring tool that helps businesses oversee their entire website. It tracks a wide range of critical aspects, such as global uptime, SSL certificate expirations, broken links and website performance. Oh Dear caters to various in...Read more about Oh Dear
EcoOnline eCompliance is a cloud-based environmental health and safety (EHS) solution that helps EHS professionals in businesses to mitigate risks and ensure the safety of the workforce. The solution acts as a centralized repository to collect, track and r...Read more about EcoOnline eCompliance
A1 Tracker Contract Management Software is a cloud-based contract management & lifecycle platform. A1 Tracker's features include contract approval workflow, documents, vendors, audits, reminder notifications, templates, certificates of insurance, and ...Read more about A1 Tracker
Are you struggling with uptime and being on-call? Is your company still using spreadsheet for on-call scheduling and phone trees for alerting? It doesn't have to be that way. ilert is a software for alerting and on-call management and helps DevOps and IT O...Read more about ilert
Onspring is a cloud-based governance, risk, and compliance (GRC) platform that helps streamline business processes and enhance efficiency across various industries. The platform caters to enterprises and government agencies seeking to automate their GRC ef...Read more about Onspring
AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their...Read more about AlertOps
Visualogyx is a platform that helps teams conduct digital inspections, verifications, and audits. An intuitive design empowers users worldwide to conduct inspections and audits for safety, quality control, logistics, insurance, heavy industry, constructio...Read more about Visualogyx
Managing your EHS responsibilities doesn't have to be so difficult and Excel doesn't always have to be the answer. SafetyAmp is a safety management platform that will have you deploying safety applications to your workforce in hours. SafetyAmp is right...Read more about SafetyAmp
Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen. TOPdesk believes in ‘think big, s...Read more about TOPdesk
Noggin is a software that allows you to create and manage your content. It can be used by both small businesses and large corporations with multiple departments, each of which has their own needs. The software offers a suite of tools that help you manage ...Read more about Noggin
Agility helps businesses prepare for the unexpected, overcome interruptions, and achieve resilience through one central platform. Just like a sudden power blackout interferes with the life of your household, businesses are dependent on the continuity of t...Read more about Preparis
Buffalo Computer Graphics’ DisasterLAN (DLAN) is a user-friendly emergency management system that simplifies task, mission, and resource management. It provides tools for shared situational awareness, workflow-based information management, and real-time co...Read more about DisasterLAN
SafetyCulture is a mobile-first inspection platform that allows teams to digitize their operations. As an inspection management software, it enables teams to capture consistent data, identify areas for improvement, share reports and collaborate across work...Read more about SafetyCulture
VisiumKMS is a cloud-based and on-premise software for managing environmental, social, and governance initiatives health, and safety programs. It is designed for regulated industries such as oil and gas, chemicals, food and beverage, energy, and manufactur...Read more about VisiumKMS
Keepnet's Extended Human Risk Management (xHRM) platform is a comprehensive cybersecurity solution designed to address the human element in organizational security. Recognizing that human error accounts for a significant portion of security breaches, Keepn...Read more about Keepnet Labs
WorkClout is a quality management platform for automotive parts manufacturers. Our software helps streamline & automate internal audits, document control, visual inspections, training, and preventive quality design. With WorkClout organizations can: · La...Read more about WorkClout
Popular Comparisons
Your Guide to Top Incident Management Software, May 2024
Software Advice uses reviews from real software users to highlight the top-rated Incident Management products in North America.
Learn how products are chosenExplore FrontRunners
“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.
Buyers Guide
This detailed guide will help you find and buy the right incident management software for you and your business.
Last Updated on January 27, 2025If you are an IT service provider or work in your company's IT department, you need your processes to run smoothly and without interruptions. Incidents are, however, inevitable and often unique in nature—which makes it important to track when they occur and report them to the concerned personnel.
This is precisely where incident management software can help. These tools provide all the features necessary to accurately record and report IT-related incidents, ranging from security threats and breaches to bug defects in operations. Using incident management software, you can easily monitor multiple systems and processes simultaneously, and address any incidents that arise right away.
There are a lot of software applications out there for incident management, however, and it's important to know which one suits your business best. Some of them are loaded with core reporting features while others are more geared towards managing security threat incidents. Your business will have unique needs, so choosing the correct software is imperative—and we can help.
Here's what we'll cover:
What is incident management software?
Incident reporting dashboard from PagerDuty (Source)
Incident management software helps IT service companies or internal IT teams of businesses track, record, and report irregularities in their IT processes or software systems. It forms a part of IT services management.
Incident management tools in particular also store a repository of past incidents and analyses in order to draw out larger picture patterns in the future via detailed incident reporting and case investigations. Additionally, it collects real-time data on incidents, which helps IT personnel to triage on the exact time, location and systems affected by the incident.
Common features of incident management software
While most incident management tools will offer a unique set of features, here's what you can expect in most systems you come across:
Real time monitoring and alerts | Allows IT teams to continuously and remotely monitor systems and processes for any incidents or security threats. Also helps to accurately locate the incident site or system, while providing necessary engineers and support staff real-time information on the incident. |
Configurable forms and reports | Allows users to customize incident reports and relevant response and analysis forms to match the requirements of the business. |
Automatic escalations | Automatically escalate the incident report to a higher authority within the organization or business if the first tier of personnel do not respond to the incident on time. Ensures no incidents go unreported, even if first level staff is unavailable or unable to resolve the incident. |
Response dashboard | Provides a single dashboard for incident reporting and provides a bird's eye view of the various attributes of incidents that have been reported in the past. |
Collaboration features | Provides a common platform through chat applets, mobile apps, and email between IT teams in order to collaboratively on resolve incidents. Particularly useful for remote IT teams and those working at different sites in large enterprises. |
What Type of Buyer Are You?
Before you evaluate which incident management software is right for your business or IT team, you should understand what category of buyer you are. This will provide you with an accurate idea of the features you need and ensure that you select the right tool for your business.
Most buyers of incident management software fall into one of the categories below:
Small IT service providers: Small IT service providers usually have fewer clients and operate out of a single location with limited staff. They usually aim to deploy a single incident management software solution with the basic functionalities of monitoring and alerts, without the need for large scale collaboration or customizable analytics dashboards.
Midsize IT service providers: Midsize IT service providers serve multiple clients from either a single location or multiple locations and usually require continuous monitoring and alert features with configurable forms and reports. Some of them may also require integrated reporting dashboards, but typically do not need large scale multi-device collaborative tools.
Large IT service providers: Large IT service providers typically have many moving parts, serving multiple clients in multiple locations—and some even across borders. In addition to basic monitoring and alerts, they typically need multi-device collaborative tools and centralized dashboard features to respond to incidents on time. They also need automatic escalation features in case the first response teams in any location are unavailable.
Benefits of incident management software
The benefits of incident management software in a successful IT service operation are immense. Here are a few significant ones:
Real-time notifications: Real-time notifications to the responsible personnel ensure fast resolutions to incidents. This helps prevent incidents from affecting end-users, and thereby improves the service quality from the provider. An indirect benefit is greater customer trust in the service provider's capabilities.
Collaboration between teams: Collaboration between teams, either in single or in multiple locations, ensures that the best and most capable team members are able to provide their input for faster resolutions of incidents. The knowledge sharing capabilities inherent in collaboration features also help defend IT systems and processes against repeated incidents of the same nature.
Streamlined operations: Unified dashboards and multi-device compatibility helps reduce response times to incidents and streamline operations with ease. As a result, IT service teams can more consistently handle incidents via clear, established protocols that are implicitly followed by teams of any size.
Key considerations
Integration with third-party apps: Most IT service teams use multiple applications for customer service. If you fall in this category, you need to consider that the incident response software you are considering can integrate with other tools that your business is currently using.
Cloud or on-premise deployment: As a software buyer you need to be certain of your deployment preferences and check the deployment options that your vendors offer. Many buyers in this case prefer cloud-based solutions because of pricing flexibility and easy deployment. However, you need to consider your unique requirements and may want to opt for a full-scale, on-premise license.