Salesforce Service Cloud vs Workday HCM

RATING:

4.4

(761)

Salesforce Service Cloud has 761 reviews and a rating of 4.44 / 5 stars vs Workday HCM which has 1382 reviews and a rating of 4.44 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (761)
4.4 (1382)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 18, 2024
June 21, 2024
Pros/Cons
  • Pros

  • Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
  • I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
  • Cons

  • The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
  • Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
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  • Pros

  • The ease of use and the ease of locating the information.
  • The layout and accessibility is superb. Nice flow to the pages, very logically created software.
  • Cons

  • The different pages are hard to navigate between. There are hundreds of reporting options but most seem to be useless from a recruiting standpoint.
  • Sometimes when I am reporting my hours, the end date will disappear randomly. This isn't a huge problem but a mild annoyance.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos