# Best Knowledge Base Software - 2026 Reviews & Pricing

> Find the best Knowledge Base Software for your organization. Compare top Knowledge Base Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/crm/knowledge-base-comparison

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# Best Knowledge Base Software of 2026

Updated July 2, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

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290 results

### Compare Products

Showing 1 - 25 of 290 products

#### Company Size

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-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: Salesforce Sales Cloud

[Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)

4.40

[(18789)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports. Integration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more. The Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization.  Salesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance.  Salesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels. Salesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives.... [Read more](https://www.softwareadvice.com/product/2764-Salesforce/)

### What users love

-   Strong customer relationship tools
-   Comprehensive sales process management
-   Highly adaptable platform customization

### To take in mind

-   Significant costs and add-on fees
-   Steep learning curve for users
-   Complex and limited reporting tools

### Best rated features:

Proposal Generation

5.0

Drag & Drop

5.0

For Real Estate

5.0

Client Portal

5.0

[See all features](https://www.softwareadvice.com/product/2764-Salesforce/#key-features)

### Starter Suite

$25.00/month

For up to 5 users

### Pro Suite

$100.00/month

This plan is designed for any size team and is billed annually.

### Enterprise

$165.00/month

This plan is designed for any size team and is billed annually.

[See full pricing details](https://www.softwareadvice.com/product/2764-Salesforce/#pricing-and-plans)

### Product: SalesNOW

[SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/)

4.64

[(81)](https://www.softwareadvice.com/marketing/salesnow-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including contact, deal, case and lead management, company tracking and sales reporting. It is also available for on-premise deployment. SalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices. SalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.... [Read more](https://www.softwareadvice.com/marketing/salesnow-profile/)

### Best rated features:

Forecasting

5.0

Email Marketing

5.0

Segmentation

5.0

Workflow Management

5.0

### Worst rated features:

Quotes/Estimates

4.0

[See all features](https://www.softwareadvice.com/marketing/salesnow-profile/#key-features)

### Basic

$19.95

[See full pricing details](https://www.softwareadvice.com/marketing/salesnow-profile/#pricing-and-plans)

### Product: Document360

[Document360](https://www.softwareadvice.com/crm/document360-profile/)

4.66

[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/)

Best for:Knowledge Base Management

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation. AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media. Step-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos & Video: Record screens, add videos and embed guided walkthroughs directly into articles. Custom Workflows: Set review stages, owners and deadlines to fit your documentation process. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages... [Read more](https://www.softwareadvice.com/crm/document360-profile/)

### What users love

-   Responsive and proactive support team
-   User-friendly and accessible interface
-   Robust and intuitive knowledge base

### To take in mind

-   Occasional slowdowns with large content

### Best rated features:

Customizable Templates

5.0

Activity Tracking

5.0

Social Media Integration

5.0

Documentation Management

4.8

### Worst rated features:

API

3.5

Version Control

4.0

Widgets

4.0

[See all features](https://www.softwareadvice.com/crm/document360-profile/#key-features)

### Professional

Custom

Pricing available upon request

Built for growing teams to scale documentation efficiently.

### Business

Custom

Pricing available upon request

Advanced features and tracking controls for mid-sized teams.

### Enterprise

Custom

Pricing available upon request

Custom AI solutions for enterprises with high-scale and high-security needs.

[See full pricing details](https://www.softwareadvice.com/crm/document360-profile/#pricing-and-plans)

### Product: Quickbase

[Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/)

4.43

[(331)](https://www.softwareadvice.com/crm/quick-base-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Quickbase is a work management and application platform designed to help organizations centralize and manage complex projects and processes. It is used across industries such as construction, manufacturing, government, and solar to coordinate workflows and stakeholders. The platform addresses challenges in project management, resource allocation, field service coordination, compliance tracking, and workflow automation. It features a low-code development environment that allows users to create custom applications without requiring traditional coding skills. Quickbase includes automation tools to reduce manual tasks, mobile applications for field and remote work, and administrative controls for governance and security. It also provides analytics tools for data visualization and extensions for additional functionality. An artificial intelligence assistant, Quincy, is available to answer system-related questions. The platform’s architecture supports various use cases, enabling organizations to manage projects, optimize resources, automate workflows, and coordinate field operations. It includes pre-built applications for tasks such as contract management, compliance management, and hazard identification. Quickbase offers real-time visibility into operations, helping teams track progress, manage budgets and equipment, and maintain communication between office and field personnel.... [Read more](https://www.softwareadvice.com/crm/quick-base-profile/)

### What users love

-   Responsive and knowledgeable support
-   Flexible platform for customization
-   Streamlined workflow automation tools

### To take in mind

-   Expensive for growing teams

### Best rated features:

Territory Management

5.0

Compliance Management

5.0

Status Tracking

5.0

Business Process Automation

5.0

[See all features](https://www.softwareadvice.com/crm/quick-base-profile/#key-features)

### Free trial

Custom

Pricing available upon request

### Team

$35.00/month

Minimum of 20 users

### Business

$55.00/month

Minimum of 40 users

[See full pricing details](https://www.softwareadvice.com/crm/quick-base-profile/#pricing-and-plans)

### Product: Rock Solid

[Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local governments work as one. Rock Solid tracks citizen interaction and unifies departments to address their needs. It offers case management, reporting and analytics, workflow automation, and customer self-service. Rock Solid enables businesses to manage requests and ensure resolution of issues across all citizen-facing departments. The platform includes reporting dashboards with report building capabilities. Users can design workflows, automate processes, and integrate the platform with existing systems to ensure seamless implementation. Rock Solid includes a customizable mobile app that delivers self-service capabilities to citizens. Citizens can communicate promptly with their government through a variety of methods.... [Read more](https://www.softwareadvice.com/crm/rock-solid-profile/)

### Product: SAP Customer Experience

[SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/)

4.25

[(245)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone.... [Read more](https://www.softwareadvice.com/crm/sap-customer-experience-profile/)

### What users love

-   Holistic customer relationship management
-   Comprehensive customer service tools

### To take in mind

-   Complex and unintuitive interface

### Best rated features:

Customer Complaint Tracking

5.0

Client Management

4.8

Customer Database

4.8

Interaction Tracking

4.8

### Worst rated features:

Campaign Planning

3.0

Pipeline Management

3.8

Forecasting

3.8

Campaign Management

4.0

[See all features](https://www.softwareadvice.com/crm/sap-customer-experience-profile/#key-features)

### Basic

$58.00/month

[See full pricing details](https://www.softwareadvice.com/crm/sap-customer-experience-profile/#pricing-and-plans)

### Product: Symphony

[Symphony](https://www.softwareadvice.com/accounting/integratouch-symphony-profile/)

5.0

[(1)](https://www.softwareadvice.com/accounting/integratouch-symphony-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

An Inc. 5000 fastest growing private company, recognized by Gartner as a top viable vendor for Integrated Revenue and Customer Management solutions via its Symphony suite. Carriers and Service Providers must be Agile in launching new services and distribution channels. A transformative and differentiated customer experience is critical in retaining and winning new customers. Eliminating disparate systems through a single-stack architecture will deliver the Costs Leadership position required to win. IntegraTouch and Symphony deliver all these benefits. Symphony is a Retail and Wholesale solution encapsulated in a single architecture. Deployment via SaaS or On-Premise with SaaS-like pricing. Symphony scales horizontally, allowing a low entry price point for Startups through Carriers/MNOs, supporting millions of customers. Carriers may want to leverage Symphony for new LOBs such as OTT and IOT services for the complete customer life-cycle. Symphony is an open-architecture which can be integrated with any legacy software. Eliminate swivel-chair interactions with your customers’ from Configure, Price, Quote, to Automated Account Creation, Service Assignment, Provisioning, Rating, Billing, Payment Processing, & Commissioning. Customers’ self-administer their user-access/roles. Help you and your Customers’ win through Data Visualization/Analytics! Direct your company like a maestro conducts an orchestra with IntegraTouch and its Symphony suite! WIN!... [Read more](https://www.softwareadvice.com/accounting/integratouch-symphony-profile/)

### Product: Workbooks

[Workbooks](https://www.softwareadvice.com/crm/workbooks-crm-profile/)

4.33

[(112)](https://www.softwareadvice.com/crm/workbooks-crm-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Workbooks is the 'No-BS' CRM. Workbooks designs, develops and implements its own software, which is targeted specifically at mid-market organizations. The platform helps manage the sales team with real-time reporting and activity tracking, increase sales productivity with automated workflows and mobile apps, improve forecasting and make insightful decisions. It also allows companies to efficiently run marketing campaigns, manage data, segment and target accurately, measure ROI and drive alignment – maximizing the demand funnel. Businesses are able to easily create and deliver accurate sales quotes, generate contracts and orders, and sync the information with their financial system for maximum visibility and efficiency. Finally, Workbooks provides customer service functionality that includes multi-channel case management, activity history tracking, Service Level Agreements (SLAs) measurements etc. to help increase agent productivity and deliver an exceptional customer experience.... [Read more](https://www.softwareadvice.com/crm/workbooks-crm-profile/)

### Best rated features:

Search/Filter

5.0

Access Controls/Permissions

5.0

Calendar/Reminder System

5.0

Interaction Tracking

5.0

### Worst rated features:

Activity Tracking

2.0

Lead Capture

3.0

Reporting/Analytics

4.0

[See all features](https://www.softwareadvice.com/crm/workbooks-crm-profile/#key-features)

### CRM

$45.00/month

The plan is billed annually.

### Business

$92.00/month

The plan is billed annually.

[See full pricing details](https://www.softwareadvice.com/crm/workbooks-crm-profile/#pricing-and-plans)

### Product: Zendesk Suite

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.41

[(4082)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/)

### What users love

-   Centralized multichannel support experience
-   Robust and flexible ticketing system
-   Intuitive and user-friendly interface

### To take in mind

-   Escalating costs and restrictive tiers
-   Email handling and notification issues
-   Limited and complex reporting tools

### Best rated features:

Configuration Management

5.0

Batch Communications

5.0

Online Forums

5.0

Account Management

5.0

### Worst rated features:

Widgets

2.7

Account Alerts

3.0

Interactive Content

3.0

[See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features)

### Suite Team

$55.00/month

### Suite Growth

$89.00/month

### Suite Professional

$115.00/month

[See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans)

### Product: Universal Knowledge

[Universal Knowledge](https://www.softwareadvice.com/help-desk/universalknowledge-profile/)

4.62

[(13)](https://www.softwareadvice.com/help-desk/universalknowledge-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-service, help desk and knowledge management. It provides a multi-deployment option and can be hosted either on cloud or on-premise. As part of the knowledge management platform, companies can integrate the system with existing knowledge sources, eliminates the need to duplicate or relocate information. It uses a natural language search, so users can ask questions instead of using keywords. The web self-service module integrates directly with a company website and offers features like automatic FAQ lists, automated query escalation and posting of trending topics. It helps companies reduce operational costs by diverting a large volume of unnecessary customer calls to IVR (interactive voice response). It provides APIs to integrate with CRM, ITSM and Helpdesk applications. Support is offered by email and phone.... [Read more](https://www.softwareadvice.com/help-desk/universalknowledge-profile/)

### Best rated features:

Document Storage

5.0

Full Text Search

5.0

Text Editing

5.0

Catalog Management

4.5

### Worst rated features:

Discussions/Forums

1.0

Collaboration Tools

3.0

Customizable Reports

4.0

Knowledge Base Management

4.0

[See all features](https://www.softwareadvice.com/help-desk/universalknowledge-profile/#key-features)

### Basic

£10.00/month

What’s included? Everything! This makes it simpler and more cost effective for KPSOL customers. Of course, you can control what content a user can see and which functions they can perform using our highly configurable security model.... [Read more](https://www.softwareadvice.com/help-desk/universalknowledge-profile/#pricing-and-plans)

### SaaS Named User Pricing

£10.00/year

Has full user rights (rights controlled by the customer) and will always be granted access to the system. 1-20 users - £ 25 per month 21-50 users - £20 per month 51-100 users - £15 per month 101-500 users - £12.50 per month 500 + users- £10 per month... [Read more](https://www.softwareadvice.com/help-desk/universalknowledge-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/universalknowledge-profile/#pricing-and-plans)

### Product: HelpCrunch

[HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/)

4.78

[(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers. Chatbot helps companies automate routine tasks and jumpstart their lead generation activities. Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case. Pricing is tiered, based on the number of agents and emails.... [Read more](https://www.softwareadvice.com/crm/helpcrunch-profile/)

### Best rated features:

Real-Time Monitoring

5.0

Surveys & Feedback

5.0

Customer Database

5.0

Catalog Management

5.0

### Worst rated features:

Canned Responses

3.0

Third-Party Integrations

3.0

Call Center Management

4.0

Social Media Integration

4.0

[See all features](https://www.softwareadvice.com/crm/helpcrunch-profile/#key-features)

### Basic

$15.00/month

Total pricing depends on the number of team members and emails.

### Pro

$25.00/month

Total pricing depends on the number of team members and emails.

### Enterprise

Custom

Pricing available upon request

Contact for pricing details

[See full pricing details](https://www.softwareadvice.com/crm/helpcrunch-profile/#pricing-and-plans)

### Product: Salesforce Field Service

[Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/)

4.27

[(33)](https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Salesforce Field Service is a solution that helps dispatchers and mobile employees schedule appointments, manage inventory, and optimize resource utilization. It allows staff members to create work orders and integrate them with accounts, contacts, assets and other data across the Service Cloud. Salesforce Field Service comes with geolocation and navigation capabilities, which enables on-field employees to find optimum routes and maintain records for all service history locations. The Einstein AI module lets supervisors use image recognition technology to identify assets and equipment parts and prescribe a course of action to technicians remotely. Additionally, managers can utilize the analytics functionality to gain visibility into operational performance, employee KPIs and customer complaints. Salesforce Field Service comes with iOS and Android mobile applications, allowing users to manage activities remotely. Support is extended via phone, live chat, documentation, email and other online measures.... [Read more](https://www.softwareadvice.com/field-service/field-service-lightning-profile/)

### Best rated features:

Job Management

5.0

Third-Party Integrations

5.0

Customer Database

5.0

Contact Management

5.0

### Worst rated features:

Accounting Integration

3.0

[See all features](https://www.softwareadvice.com/field-service/field-service-lightning-profile/#key-features)

### Contractor

$50.00/month

Or for $20/login billed annually

### Contractor Plus

$75.00/month

Or for 30$/login billed annually

### Dispatcher

$165.00/month

Billed annually

[See full pricing details](https://www.softwareadvice.com/field-service/field-service-lightning-profile/#pricing-and-plans)

### Product: Salesforce Service Cloud

[Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/)

4.46

[(825)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)

Best for:Popular

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions. Key features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers. Service Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.... [Read more](https://www.softwareadvice.com/crm/service-cloud-profile/)

### What users love

-   Centralized and efficient support
-   Flexible integration capabilities
-   Comprehensive sales tracking tools

### To take in mind

-   Outdated and complex interface
-   Steep learning curve for users
-   Expensive for small businesses

### Best rated features:

File Sharing

5.0

Proactive Chat

5.0

Inventory Management

5.0

Issue Tracking

5.0

### Worst rated features:

Inspection Management

2.0

AI Copilot

2.0

[See all features](https://www.softwareadvice.com/crm/service-cloud-profile/#key-features)

### Free Suite

Custom

Pricing available upon request

Upto 2 users

### Starter Suite

$25.00/month

### Pro Suite

$100.00/month

[See full pricing details](https://www.softwareadvice.com/crm/service-cloud-profile/#pricing-and-plans)

### Product: Dynamics 365

[Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/)

4.37

[(5832)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)

Best for:On the rise

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.... [Read more](https://www.softwareadvice.com/product/106335-Dynamics-365/)

### What users love

-   User-friendly and intuitive interface
-   Seamless Microsoft ecosystem integration
-   Comprehensive workforce management tools

### To take in mind

-   Expensive licensing and add-ons
-   Complex and limited customization options
-   Steep learning curve for users

### Best rated features:

Financial Analysis

5.0

Trend Analysis

5.0

For Call Centers

5.0

For Real Estate

5.0

### Worst rated features:

Lead Scoring

3.5

Sales Trend Analysis

3.8

Prospecting Tools

3.9

API

3.9

[See all features](https://www.softwareadvice.com/product/106335-Dynamics-365/#key-features)

### Professional

$50.00/month

### Enterprise

$105.00/month

### Premium

$195.00/month

[See full pricing details](https://www.softwareadvice.com/product/106335-Dynamics-365/#pricing-and-plans)

### Product: Flowlu

[Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/)

4.81

[(387)](https://www.softwareadvice.com/project-management/flowlu-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Flowlu is a cloud-based, all-in-one business management solution designed for teams of all sizes and industries. Whether you're managing projects, tracking sales, or handling finances, Flowlu brings everything together in a single, intuitive platform. Powerful CRM & Sales Automation Flowlu simplifies lead management, contact tracking, and sales pipeline visualization. Easily organize prospects, log interactions, and automate follow-ups to close deals faster. With color-coded sales funnels and real-time reporting, businesses gain clear insights into every stage of the sales process. Seamless Project & Task Management Keep projects on track with Kanban boards, Gantt charts, and task lists. Assign tasks, set deadlines, track time, and collaborate effortlessly. Custom workflows and automation help eliminate manual work, ensuring teams stay focused and productive. Integrated Invoicing & Financial Tools Flowlu’s built-in financial tools make it easy to send invoices, track payments, and manage expenses. Generate professional invoices using client data, automate recurring billing, and accept payments through PayPal, Stripe, Skrill, and more. Collaboration & Knowledge Sharing Enhance teamwork with built-in chat, shared workspaces, and file storage. Keep important documents, meeting notes, and project updates organized in a centralized knowledge base for both internal teams and external customer support. Customization & Integrations Flowlu adapts to your unique business needs with custom fields, lists, and dashboards. Integrate seamlessly with Google Drive, Zendesk, and other essential tools to streamline workflows and improve efficiency. Mobile Access & Support Stay connected with Flowlu’s mobile apps for Android and iOS, ensuring you can manage work on the go. Support is available via email, knowledge base, and community forums, providing the assistance you need whenever you need it. From sales to project execution, Flowlu helps businesses streamline operations, automate workflows, and improve team collaboration—all in one powerful platform.... [Read more](https://www.softwareadvice.com/project-management/flowlu-profile/)

### Best rated features:

Time Tracking

5.0

Decision Support

5.0

Segmentation

5.0

Customizable Invoices

5.0

[See all features](https://www.softwareadvice.com/project-management/flowlu-profile/#key-features)

### Free

$0.00/year

This is a forever free plan with up to 2 users and 100 MB of storage space.

### Essential

$9.00/month

For growing teams: move beyond basic task tracking to manage client work confidently.

### Advanced

$17.00/month

For mid-sized companies: handle complex projects and finances with more control.

[See full pricing details](https://www.softwareadvice.com/project-management/flowlu-profile/#pricing-and-plans)

### Product: Veloxy

[Veloxy](https://www.softwareadvice.com/crm/veloxy-profile/)

4.85

[(216)](https://www.softwareadvice.com/crm/veloxy-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Veloxy is a sales enablement solution that helps businesses using Salesforce CRM track potential leads, schedule and send emails to customers in bulk and share product information with prospective clients in real-time. The artificial intelligence (AI)-enabled platform lets teams streamline the sales pipeline, automatically log sales activities and add prospects using geolocation. Sales representatives can use the application to extract data from Salesforce, email, calendars and other sources and gain actionable insights for upcoming meetings, tasks and business opportunities. Veloxy allows teams to view leads, clients and customer details on maps and receive alerts via location-based prospecting functionality. Veloxy comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Gmail, Microsoft Exchange Server, Office365, Microsoft Outlook and more. Pricing is available on monthly or annual subscriptions and support is extended via phone, email, documentation and video tutorials.... [Read more](https://www.softwareadvice.com/crm/veloxy-profile/)

### Best rated features:

CRM

1.0

Sales Pipeline Management

1.0

Customer Database

1.0

Email Management

1.0

### Worst rated features:

Client Management

1.0

Data Import/Export

1.0

Reporting/Analytics

1.0

Lead Management

1.0

[See all features](https://www.softwareadvice.com/crm/veloxy-profile/#key-features)

### Basic

$25.00/month

[See full pricing details](https://www.softwareadvice.com/crm/veloxy-profile/#pricing-and-plans)

### Product: LiveAgent

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.68

[(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat for support
-   Intuitive and user-friendly design

### To take in mind

-   Email handling and usability issues
-   Outdated and cluttered interface
-   Limited and outdated mobile experience

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

### Product: Yonyx

[Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)

4.75

[(258)](https://www.softwareadvice.com/crm/yonyx-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/)

### Best rated features:

Help Desk Management

5.0

Decision Support

5.0

Web-based Deployment

5.0

Opportunity Management

5.0

[See all features](https://www.softwareadvice.com/crm/yonyx-profile/#key-features)

### Professional

$25.00/month

This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API access require upgrade to Enterprise Plan.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans)

### Product: 360Learning

[360Learning](https://www.softwareadvice.com/lms/360learning-profile/)

4.67

[(500)](https://www.softwareadvice.com/lms/360learning-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

360Learning is a collaborative LMS tool that helps businesses author and conduct interactive learning experiences so learners can practice, demonstrate, and repeat until the team masters the skill. 360Learning helps teams automate compliance, train customer-facing teams, and develop professional skills all within one platform. Operators can leverage the power of AI to identify teams' skills and grow them over time. 360Learning empowers L&D teams to drive culture and growth while allowing employees to continuously optimize learning programs to build an experienced and knowledgeable work force. The courses, which can be created in minutes, can be done in any format and on any subject matter. Connect learners with subject matter experts within a collaborative people-driven environment and watch completion rates rise and understanding expand.... [Read more](https://www.softwareadvice.com/lms/360learning-profile/)

### Best rated features:

Dashboard

5.0

Customizable Reports

5.0

Customizable Questions

5.0

Online Forums

5.0

### Worst rated features:

Rich Text Editor

3.0

Enrollment Confirmation

3.0

Video Conferencing

3.5

Activity Tracking

3.5

[See all features](https://www.softwareadvice.com/lms/360learning-profile/#key-features)

### Team

$8.00/month

Up to 100 Users

### Business

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/lms/360learning-profile/#pricing-and-plans)

### Product: Paperflite

[Paperflite](https://www.softwareadvice.com/crm/paperflite-profile/)

4.94

[(99)](https://www.softwareadvice.com/crm/paperflite-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Paperflite is a cloud-based content management system that assists marketing and sales teams with collaboration and prospect engagement. Its key features include predefined templates, document management, indexing, text editing and a repository. The application comes with a module, which sends alerts to team members when clients interact with shared content. Marketing teams can use the system to create campaigns by choosing themes, adding custom content and crafting messages for different audiences. The solution lets stakeholders generate reports on metrics such as views and downloads, time spent on page, heat maps and integrated video analytics. Managers can provide role-based access to staff and assign permissions for editing and publishing content. Paperflite integrates with industry leading CRMs, marketing automation tools, and third-party applications such as DropBox, Box, Drive, OneDrive, Linkedin and Twitter. Paperflite is available on a monthly subscription and support is provided via online help desk.... [Read more](https://www.softwareadvice.com/crm/paperflite-profile/)

### Best rated features:

Self Service Portal

5.0

Performance Management

5.0

Activity Tracking

5.0

Real-Time Data

5.0

### Worst rated features:

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/crm/paperflite-profile/#key-features)

### Starter (I Got Wings)

$30.00/month

Agile startups and fast-growing teams that prioritize making content easy to find, share, and measure, ensuring it aligns with sales goals and delivers results. (Minimum 5 users)... [Read more](https://www.softwareadvice.com/crm/paperflite-profile/#pricing-and-plans)

### Professional (I Believe I Can Fly)

$50.00/month

For efficient, content-focused teams aiming to scale quickly while keeping your sales and marketing efforts tightly aligned.... [Read more](https://www.softwareadvice.com/crm/paperflite-profile/#pricing-and-plans)

### Advanced (Touch The Sky)

$60.00/month

Fast growing organizations scaling global sales teams, long sales cycles and large buying groups.

[See full pricing details](https://www.softwareadvice.com/crm/paperflite-profile/#pricing-and-plans)

### Product: Teamgate

[Teamgate](https://www.softwareadvice.com/crm/teamgate-profile/)

4.81

[(155)](https://www.softwareadvice.com/crm/teamgate-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Teamgate is a user-friendly, yet extremely powerful CRM for Sales and SaaS teams of all sizes. We pride ourselves on empowering Sales and SaaS teams to increase their speed of execution across the entire sales cycle. With an intuitive UI, essential integrations, and out of the box insights (such as performance tracking and forecasting); Teamgate’s all-in-one platform facilitates true ICP targeting, unlocking your true sales potential.... [Read more](https://www.softwareadvice.com/crm/teamgate-profile/)

### Best rated features:

Interaction Tracking

5.0

Third-Party Integrations

5.0

Calendar Sync

5.0

Opportunity Management

5.0

[See all features](https://www.softwareadvice.com/crm/teamgate-profile/#key-features)

### Starter

$0.00/month

All the basic contact and communication tools to get you started.

### Teams

$39.90/month

Boost sales efficiency and process management with our scalable and complete toolkit for SMBs.

### Growth

$59.90/month

Take your sales team to the next level, with deeper insights, extensive analytics, integrations and enhanced sales tools.... [Read more](https://www.softwareadvice.com/crm/teamgate-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/teamgate-profile/#pricing-and-plans)

### Product: Supportbench

[Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/)

4.87

[(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required. Top Benefits: Reduce support costs by automating repetitive work Improve resolution times with AI-powered case context and suggestions Increase agent productivity with an AI Copilot that guides every reply Get faster time to value—Supportbench is easy to configure and launch Gain visibility into KPIs and customer health with built-in analytics Key AI Features: AI QA Bot that answers questions or raises tickets automatically AI Copilot that suggests the next best response based on history and KB Automatic case summaries when tickets are opened or closed Turn cases into knowledge base articles instantly Predictive CSAT and CES scores without needing survey responses Auto-tagging, auto-prioritization, and issue classification via AI Powerful Enterprise Functionality: Dynamic SLAs that adapt based on customer and case context Native Salesforce synchronization to show licensing and contract data Secure, branded customer portal with full customization Rich email editor that supports inline images and formatting Escalation management with notes, stages, and auto-escalation rules Internal and external knowledge bases for both agents and customers Built for B2B Teams That: Need to manage complex or high-value accounts Want fewer support escalations and better visibility Prefer a platform that doesn't require constant IT involvement Are scaling fast and need a modern, all-in-one solution Supportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/)

### Best rated features:

Real-Time Chat

5.0

Customer History

5.0

Real-Time Analytics

5.0

Interaction Tracking

5.0

### Worst rated features:

Monitoring

3.0

CRM

3.8

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/help-desk/supportbench-profile/#key-features)

### Supportbench

$32.00/month

Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge base, AI, and Chat. Special discounts for Startups and Non-Profits available as well.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans)

### Product: Creatio CRM

[Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/)

4.74

[(149)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.... [Read more](https://www.softwareadvice.com/crm/bpmonline-profile/)

### Best rated features:

Task Management

5.0

Calendar Sync

5.0

ROI Tracking

5.0

Conversion Tracking

5.0

### Worst rated features:

Surveys & Feedback

3.0

Live Chat

3.0

Activity/News Feed

4.0

[See all features](https://www.softwareadvice.com/crm/bpmonline-profile/#key-features)

### Product: Clari Copilot

[Clari Copilot](https://www.softwareadvice.com/crm/wingman-profile/)

4.66

[(314)](https://www.softwareadvice.com/crm/wingman-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Clari Copilot turns your revenue team into serial closers by helping them win every revenue-critical moment. With Clari Copilot’s conversation intelligence platform, reps and managers have everything they need to compete fiercely, spot revenue leak, and close deals faster. Here’s how: - With Clari Copilot’s real-time battlecards and monologue alerts, your reps can navigate objections with ease and learn from winning behavior. And your managers can easily track rep performance without 100s of hours of call shadowing. - Clari Copilot proactively gives you deal-changing insights like potential blockers, competitor mentions, and next steps, so you can act when it actually matters. You don’t need to listen to endless call recordings and keep track of multiple dashboards to know where a deal is in the sales process. - With Clari Copilot’s RevGPT feature, you can automate the busywork and focus more on closing deals faster. Get formatted call summaries, next steps, and suggested actions, right in your Slack. You can also use the feature to transform lengthy enablement material into concise battlecards. - With Clari and Clari Copilot united on one platform, you can inspect deals with rigor, forecast with accuracy, and run revenue on one platform. - Clari Copilot is SOC 2 Type 2 certified and GDPR ready so you can operate with enterprise grade security. You can manage your org with role-based access, single sign on, and active recording consent. - Clari Copilot integrates with dialers (e.g., Outreach, Aircall, HubSpot, RingCentral), video conferencing tools (e.g., Zoom, Google Meet, GoToMeeting) and CRMs (e.g., SalesForce, PipeDrive, HubSpot) to bring all the intelligence together.... [Read more](https://www.softwareadvice.com/crm/wingman-profile/)

### What users love

-   Flexible and accessible call recording
-   Actionable insights from call analysis
-   Optimizing sales call management

### To take in mind

-   Inconsistent transcription accuracy

### Best rated features:

Dashboard

5.0

Opportunity Management

5.0

Customizable Branding

5.0

Real-Time Analytics

5.0

### Worst rated features:

Customizable Reports

3.3

Task Management

3.8

Automatic Call Distribution

4.0

[See all features](https://www.softwareadvice.com/crm/wingman-profile/#key-features)

### Accelerator

$1,080.00/year

### Enterprise

$1,320.00/year

[See full pricing details](https://www.softwareadvice.com/crm/wingman-profile/#pricing-and-plans)

### Product: Giva

[Giva](https://www.softwareadvice.com/crm/giva-profile/)

4.91

[(57)](https://www.softwareadvice.com/crm/giva-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.... [Read more](https://www.softwareadvice.com/crm/giva-profile/)

### Best rated features:

Automated Routing

5.0

Social Media Integration

5.0

Support Ticket Management

5.0

Mobile App

5.0

[See all features](https://www.softwareadvice.com/crm/giva-profile/#key-features)

### Professional

$69.00/month

Billed annually

### Enterprise

$89.00/month

Billed annually

[See full pricing details](https://www.softwareadvice.com/crm/giva-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/crm/knowledge-base-comparison/?page=2)[3](https://www.softwareadvice.com/crm/knowledge-base-comparison/?page=3)[4](https://www.softwareadvice.com/crm/knowledge-base-comparison/?page=4)[5](https://www.softwareadvice.com/crm/knowledge-base-comparison/?page=5)

...

[12](https://www.softwareadvice.com/crm/knowledge-base-comparison/?page=12)

## Popular Comparisons

[

Dynamics 365 vs Salesforce Sales Cloud

](https://www.softwareadvice.com/compare/2764-Salesforce/vs/106335-Dynamics-365/)[

LiveAgent vs Zendesk Suite

](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[

Connecteam vs Confluence

](https://www.softwareadvice.com/project-management/confluence-profile/vs/connecteam/)[

Zoho Desk vs Freshdesk

](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[

monday.com vs Bitrix24

](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/monday-com/)[

Intercom vs Salesforce Service Cloud

](https://www.softwareadvice.com/crm/intercom-profile/vs/service-cloud/)[

Freshservice vs JIRA Service Management

](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)

## Your Guide to Top Knowledge Base Software, November 2022

Software Advice uses reviews from real software users to highlight the top-rated Knowledge Base products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/)
-   [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)
-   [Paperflite](https://www.softwareadvice.com/crm/paperflite-profile/)
-   [Clari Copilot](https://www.softwareadvice.com/crm/wingman-profile/)
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)
-   [Shelf](https://www.softwareadvice.com/product/435224-Shelf/)
-   [Document360](https://www.softwareadvice.com/crm/document360-profile/)
-   [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)
-   [Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/)
-   [Minerva](https://www.softwareadvice.com/product/197647-Minerva/)
-   [Apptivo](https://www.softwareadvice.com/crm/apptivo-profile/)
-   [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)
-   [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/)
-   [Guru](https://www.softwareadvice.com/help-desk/guru-profile/)
-   [MangoApps](https://www.softwareadvice.com/idea-management/mangoapps-profile/)
-   [Chaport](https://www.softwareadvice.com/live-chat/chaport-profile/)
-   [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/)
-   [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)
-   [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)
-   [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/)
-   [Axero](https://www.softwareadvice.com/intranet/communifire-profile/)
-   [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/)
-   [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/)
-   [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/)
-   [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

## Send me a copy of this list to my inbox

### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you.

**Are you a customer support manager struggling with resource-crunch?**

**Are your agents tired of answering the same questions over and over again?**

**Do your customers need to wait a long time for customer support, resulting in poor customer experience?**

If you answered 'yes' to any of these questions, you'll need to find ways to free up agents' time to manage increasing workloads efficiently. Otherwise, you'll need to hire more agents, adding to the costs of your customer support operations.

One way of doing that is to provide your customers with a self-service support website, where they can search for answers to their questions.

A [knowledge base solution](https://www.softwareadvice.com/crm/knowledge-base-comparison/) helps you do that—without requiring you to have technical expertise. It lets you create a support website where you can list frequently asked questions (FAQs), helping customers find answers to their questions all on their own.

**A knowledge base solution gives you a double advantage: While your agents save time per issue fielded, your customers will not need to contact support agents for more straightforward technical issues.**

To help you select the right knowledge base solution for your business, we've created this guide that covers the basic information related to knowledge base solutions.

In this guide, we'll cover:

-   [What is knowledge base software?](#Whatisknowledgebasesoftware)
    
-   [Common features of knowledge base software](#Commonfeaturesofknowledgebasesoftware)
    
-   [What type of buyer are you?](#Whattypeofbuyerareyou)
    
-   [Benefits of knowledge base software](#Benefitsofknowledgebasesoftware)
    
-   [Market trends to understand](#Markettrendstounderstand)
    

## What is knowledge base software?

[Knowledge base software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) is a tool that helps users create and manage a support website where customers can search through issues and find answers on their own. The software also allows managers to understand the search trends, and thereby come up with more topic ideas for the support website.

_Managing content on knowledge base website in KnowledgeOwl (_[Source](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)_)_

## Common features of knowledge base software

The first step for selecting the right knowledge base software for your business is to understand the essential features of the software. This knowledge will help you select the products that can help you automate knowledge base functions based on your business needs.

According to our research, below are the common features of knowledge base software:

**Website management**

Helps you create and host a website where customers can search support-related materials by performing keyword search.

**CMS integration**

Lets you add a customer support section to your existing website. For instance, if you host your website using WordPress, you can add a section where customers can find FAQs and access support guides.

**Reporting**

Provides you with reports on customer support website parameters such as the number of searches and daily visitors. This feature also helps you identify frequent search terms, providing you with topic ideas for support guides.

**Multi-language support**

Lets you create knowledge base content in different languages. You can also let users switch to different languages from the support page itself.

## What type of buyer are you?

After you've read about the features, the next step is to understand the types of knowledge base software buyers. This will help you understand the software type you need to invest in.

According to our research, the following are the types of knowledge base software buyers:

-   **Standalone knowledge base software buyers:** These buyers already have a help desk or ticketing system for managing customer support requests, and want to add a self-service knowledge base section on their support website. These buyers should look for the products listed on our [knowledge base directory page](https://www.softwareadvice.com/crm/knowledge-base-comparison/).
    
-   **Full customer support system buyers:** If you are currently using manual methods for managing customer support requests, and need to digitize your help desk ticketing and knowledge base function, a knowledge base solution will not suffice your needs. You need to check out [help desk solutions](https://www.softwareadvice.com/help-desk/) with knowledge base functionality. The caveat here is pricing—if these solutions fall outside your budget, you can look for a [free help desk solution](https://blog.capterra.com/the-7-best-free-help-desk-software-tools/), and invest in a [knowledge base solution](https://www.softwareadvice.com/crm/knowledge-base-comparison/) that integrates with it.
    

## Benefits of knowledge base software

After you've gone through the list of features, the next step is to understand the benefits of knowledge base solutions. This will help you understand how the software will be useful in different areas of your customer support operations.

Following are the key advantages of using a knowledge base solution:

-   **Reduced agent workload.** Since knowledge base software lets customers handle a lot of queries by themselves, they will not need to interact with an agent directly, thereby freeing up agents' workloads. They can focus on difficult issues while allowing customers to find answers to the easy ones on their own.
    
-   **Lesser response time of the customer support team.** Since knowledge base software frees up your agent's time, they will be able to pick up incoming support requests faster. This will result in a shorter wait time for customers and improved customer experience.
    
-   **Lower cost of customer support operations.** By freeing up agents' workloads, the software increases your support team's capacity for handling more inquiries. This reduces the need for hiring more customer agents for managing increasing workload, thereby reducing the costs involved in adding new employees.
    

## Market trends to understand

The last step is to understand the relevant market trends. This knowledge will help you select vendors that are currently working on incorporating these technologies into their offerings, thereby providing you with an early adoption advantage.

According to our research, following are the biggest trends in knowledge base software space:

-   **Video content is the future of knowledge base support.** While customers can read text and understand instructions, they can still have trouble following through the technical steps it takes to resolve issues. With the help of video content, you can make the steps engaging, thereby simplifying even the more complex issues. For instance, the agent can create a walk-through video of the process, which customers can follow along to fix the issues. Since this will significantly improve the effectiveness of self-service support, we expect video-based knowledge base management solutions to become mainstream by 2022.
    
-   **Chatbots to improve efficiency of knowledge base software.** Chatbots can help you add a human touch to self-service support. For instance, an AI-based chatbot can interpret a customer's query, sift through the knowledge base resources, find the solution, and present it to the customer in a conversational way. This allows your customers to find resolutions to their issues faster and quicker, thereby improving customer experience. With vendors such as [Acquire.io](https://acquire.io/chatbot/) and [Zendesk](https://www.zendesk.com/guide/features/customer-portal-software/ai-chatbot/) making efforts in this direction, we can expect chatbots to become core functionality by 2021.
    

_**Note:**_ _The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication._

### Related Knowledge Base Software

-   [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/)
-   [Help Desk Software](https://www.softwareadvice.com/help-desk/)
-   [ITSM Software](https://www.softwareadvice.com/itsm/)
-   [Online CRM Software](https://www.softwareadvice.com/crm/online-crm-comparison/)