The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

Sales executive dashboard
Sales executive dashboard

Sales executive dashboard

Track opportunities

Track opportunities

Mobile view

Mobile view

Mobile search

Mobile search

Mobile customer information

Mobile customer information

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



9,325 Reviews of Salesforce.com

Overall rating

4.5 / 5 stars

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Jason from Vets First Choice

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

December 2018

Somtimes Buggy, But Worth The Effort...

Pros

How much flexibility it gives you to visualize data in a myriad of different ways.

Cons

It can be buggy from time to time. I helped pilot Lightning for my company, and have seen the good and the bad.

Review Source: Capterra

Rebekah from Comeet

Number of employees:  11-50 employees

Ease-of-use

Functionality

December 2018

Best CRM out there

Pros

I used this CRM at a non profit for several years and the ease of use and comparability was amazing. It was great for keeping track of EV EVERYTHING for everyone

Cons

I did find it difficult to set up at the beginning and I wish I would of done a one on one training

Review Source: Capterra

Cecilia from Rosie Cleans

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Excellent for CRM

Overall, it has helped in my sales business as a sales executive. It was my go to for customer reports and sales pipeline.

Pros

Salesforce is a sales exec must have! All the report one needs to conduct their business is all in one platform. It's excellent for corporate and team environments.

Cons

The report creation was not the easiest and customize to one's need takes a bit of time.

Review Source: Capterra

Christos from Cambridge Computer

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2018

Sales force review

Pros

Compared with other crms out there it is the most easy to use and most intuitive. From a management perspective and from a user perspective.

Cons

Sometimes you receive permission errors where there shouldn't be and if you accidentally press the back button you will loose almost all of your data entry in the existing form.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Indifferent

It’s not easy to navigate but has many options. I don’t not like;however, i am looking for an easier software to use that fits my need better.

Pros

The software offers a lot of options. But that also makes it a tad difficult to navigate. However I’d rather have options than not.

Cons

The software isn’t easy to navigate, you might be looking for one thing and you believe it would be under one tab but it’s actually under and intirely different tab.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

A highly complex, extremely agile CRM system

Pros

Salesforce has a feature set that would blow your mind, and a customizability that you won't be able to imagine.
In the past 2 years that I've worked with the system, I have not seen something that it's not able to do in one way or another, it's just a matter of complexity and time. You can get really creative with how the system can run and the reporting capabilities are great for managers.

Cons

It's very complex to set up and get it running just the way you need it. Even though it's presented as a tool for small and medium businesses, I would guess it's more expensive than most SMB's can afford, especially considering that you need to hire a company to set it up for you, which can cost tens of thousands of dollars, and then provide training for your team, an administrator and if you require further development, you need a Salesforce specialized developer. It gets extremely expensive

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

An extremely flexible CRM platform

Pros

SalesForce is able to do a lot for many different teams. You can connect marketing, sales, finance, and support processes and likely more on the single platform.

Cons

There is not enough support when you are a smaller company in terms of setting up for success. It can be very overwhelming to decipher all the options and even with their community, the level of customization can make it a bit challenging to know the best way to achieve your goals.

Review Source: Capterra

Eleanor (Nora) from Widen Enterprises

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2018

Could be better

Pros

The best part about Salesforce is it gets the job done. It seems like it can handle a lot of data and do what it needs to do.

Cons

It's very difficult to use if you don't watch the training videos. Usually, I'm the type of person that just likes to jump into a software and learn as I go. This is nearly impossible with Salesforce. I've been using it for about 6 months and it's still difficult for me to use.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

December 2018

A great application for sales management

Pros

I think for me the most important and positive thing was the user interface. It was fast, fluid and, almost no lag. It has improved a lot since it launched many years ago (12-13 years, I think). For us, the Heroku DB integration helped us a lot.

Cons

The major problem for me is the reporting platform. I know, we can generate almost any data report but it's very hard to understand which ones to do to be able to capture a certain aspect of the data. It should be made more user friendly and tools UX should be improved.

Review Source: Capterra

Rosa from Arc

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

December 2018

Great system

Pros

I love how easily I can access client’s information. The app makes it even more convenient!

Cons

On occasion, I have found the desktop version difficult to navigate.

Review Source: Capterra

Rachel from Church Community Builder

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2018

Has Potential

Pros

I like the ability to customize case queues so I can organize and view cases in different ways. Nearly everything is customizable actually. Theoretically that's a great thing, but it's also so vast; I don't think we've quite figured out how to make it work well for our company.

I also like the ability to tag teammates and other cases in a post and comment on posts within a case.

Cons

There's no way to tell that someone else is already working on a case. My team is forced to use a work around to prevent duplicate work. (We have to make sure to immediately assign a case to ourselves as soon as we open it so that signifies it is no longer available for other team members to work on. Even still sometimes people inadvertently assign a case to themselves at the same time without knowing it.)

I also don't like that it doesn't auto-save your emails and there's no option to save as a draft. I have lost more than a few emails in Salesforce.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

SalesForce

1. Overall it gives a good visibility into sales and helps in forecasting. 2. Chatter feature also helps to get good history into a particular account or opportunity.

Pros

1. Well thought through layouts
2. Amount of customization possibilities
3. Good reporting framework
4. Visibility it brings in

Cons

1. Training needs
2. Could improve on dashboarding and reporting
3. Look and feel could be improved. Seems dated

Review Source: Capterra

Shelby from Preschool

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce review

Pros

I liked how easy this software was to use. The tabs made organizing the data I was looking at very accessible.

Cons

I did not like with new updates some things that were fine changed. I understand updates need to happen however changing things that were working for me very well and putting them into a spot that was not very accessible I did not like.

Review Source: Capterra

Christina from Greater Cincinnati Behavioral Health Services

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Good value for your money!

This was helpful in setting up our customers on scheduled event times by sending out links for them to choose from.

Pros

The ease of having customers log on to set up appointments.

Cons

The long steps needed to add new customers into the system.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce is good service.

Pros

Saleforce is useful application, a lot of help in the business.

Cons

There is a lot of unnecessary information. It can be used more easily than it is now.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

December 2018

Lots going on - sometimes good, sometimes bad

Pros

Salesforce is the king when it comes to sales management software. It is the core of our sales operations.

Cons

Document maintenance and search really need some focus. The document repository seems like an afterthought.

Review Source: Capterra

Kevin from Procurify

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce - Outbound Sales Team

Have been using Salesforce for my entire professional career and it has proven to be the best solution I've used.

Pros

Incredibly robust - an organization cannot run properly and efficiently without Salesforce.

Cons

Tough to onboard people if they've never used it before. That being said, help is so accessible that you can find any answer you need through the FAQs.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

The CRM Giant

Pros

It's integration capabilities. As the leading CRM, many other platforms integrate with SFDC making it a platform for the single source of truth.

Cons

The standard reporting and dashboard capabilities are not great, and the advanced analytics packages are very expensive.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2018

Salesforce Review

Pros

I loved the flexibility of Salesforce given the ability to customize so much. Trailhead training tools are top notch.

Cons

With the amount of customization we did, getting everything set up and started took months.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

December 2018

Great reporting and easy to use layout

Pros

Different members throughout the org can have different views based on their priorities. It is easy to manipulate what is important and make sure that everything is easy to find. Running reports can be tricky to figure out because there are so many options, but that is also the beauty of it. There are so many fields and variations that you can use to run reports.

Cons

I often struggle with slowness of SalesForce Lightning.

Review Source: Capterra