Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

5,297 Reviews of Salesforce.com

 

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Software Advice Reviews (1,916)
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Showing 1-20 of 1,916

Elvin from Chemical
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very easy to use and many reference information to study

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If your business unit and organization really consider formal and enterprise level CRM or service platform for customer, you should put it the first vendor of your consideration list. To apply one testing account for their developer edition and find out many support information from internet, then you can study their powerful functionality first before you choice it.

Pros

Functionality is very comprehensive and AppExchange has a large App can be used. We love its Lightning UI and respond speed. It also provide many learning information and documentation for technical or business users. Its ecosystem is also very powerful than other CRM vendors.

Cons

Too expensive for a small business unit or individuals to use. If you choice SalesIQ version, there is not equal functionality with Sales Cloud.

Review Source
 
 

Beth from Chicago Public Media
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

You can do a lot with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You know when you interview someone and you ask them for their weakness and they turn a positive into a negative ("I'm a perfectionist!") Well, that is the issue with Salesforce. It is so configurable that you can get yourself into trouble! There are layers and layers of security and configurations - you get to choose how complex your org will be. How you set up objects and relationships will greatly impact on how you can later get out your data.

Take the time to engage a Data Architect to review the design before you release to the hordes!

And while yes, the data structure and reporting tool inhibit reporting and analytics, it collects the data relatively well. Best bet is to get a copy of your data and get it into a data warehouse or even a couple of simple reporting tables. Get your users used to using other tools for reporting whenever possible.

Pros

It is easy to get up and running with a very simple and basic sales/CRM configuration with Salesforce. Creating custom objects (tables) and fields is pretty simple and convenient. The platform also offers easy to use, off the shelf APIs that make integrating outside sources and systems pretty straightforward. And, if designed properly, it can scale and adapt fairly well. Extremely configurable and can ultimately do most things asked of it.

Cons

I have two issues with Salesforce. The first is the way it stores the data. Because it is an object oriented database, it stores more in columns than in rows. The User Interface is based on the structure of the objects and on the relationships of those objects. What ends up happening is that data starts to "spread" via triggers and workflows so it will be visible. Traditionally, there has been a lot of copying of data between Salesforce objects.

The second issue is an extension of the first - Reporting. Reporting is inherently difficult to begin with because of the structure of the data. In order to create a report, a "report type" has to be created which pre-identifies the objects and fields. It makes ad-hoc reporting difficult and time consuming. But the reporting tool itself is clunky and difficult to use. To be clear, this is basic Salesforce reporting - not Einstein or Wave. You can't rename columns on the fly, can't create non aggregated calculations, and the user interface is just plain outdated.

Review Source
 
 

John from Ushio America, Inc.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Very good experience, quality software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was skeptical about going with Saleforce but was proven 100% wrong. It's a very solid organization once you get past the sales cycle.

Pros

The support is excellent, the software is excellent. The functionality and reliability is very good and we have had a good experience with Salesforce. Our users enjoy working with it. I would certainly purchase Salesforce again.

Cons

It's a bit on the pricey side and you can get nickled and dimed a bit on some of the add-ons. It's still a pretty good value and certainly is the class of the field but their pricing is a bit high in my opinion. Also, they are quite aggressive in the sales cycle which I do not appreciate.

Review Source
 
 

David from Surface Innovations
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Salesforce review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

We signed up for Salesforce after comparing different different CRM's for our home improvement business. We were told by our salesperson that it would do everything that Improveit360 because it was built on the same "platform" However after months of trying to get support with no luck we are trying to cancel. We of course signed a 12 month contract based on the information from the salesrep. Now we cannot use it and they won't cancel it because we are "locked" in. Even though we will not use them, they can probably see we have tried to get help and have not used the system. They are going to charge us further even though we had the classic bait and switch pulled on us. We will be filing in the BBB and the attorney Generals office. What a scam!

Review Source
 
 

Rita from Clairvoyix
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Internal Sales Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can have multiple users working on same person record. The ability to set follow up reminders and automation is great!

Cons

Like any software it has its own quirks. Sometimes you have to go through multiple steps to get to the screen you want to use.

Review Source
 
 

Terri from Treadway Ltd
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

SalesForce is one of the biggest but not the best CRM tools

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Once you put in the time to learn how to use it, it does the job. I feel that there are alternative options that cost less and are simpler to use which if it was my decision we would implement in my company instead.

Pros

Because it is so big/widely used it integrates well with many other packages. The mobile app allows our sales team to quickly access customer information before a visit and take notes and create tasks for follow up as required.

Cons

It is difficult to cutomise and navigate, the 'new' and 'save' buttons are so small and easy to miss, when creating an account there isn't a simple way to include a contact in the same screen, you need to double handle and lastly it is expensive.

Review Source
 
 

Martin from IndicatorCapital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Overall good solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it services our purpose well (dealflow and client management)

Pros

SalesforceIQ is really easy to use if you are migrating from excel to a cloud platform. Connectivity between the platform and other services such as Gmail, Zapier, IFTTT, etc. is a great bonus.

Cons

However, there are some restrictions on user experience. You have only two available views for your database, but being able to better manipulate data would be a good feature.

Review Source
 
 

Andrew from Fresh Media LLC
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its incredibly flexible and customizable. I've used it for numerous businesses. The app exchange is robust so its easy to find plugins for additional needs that you may not want to build yourself.

Cons

The reporting and dashboard capabilities are not as good as they can be and they have not been updated in a very long time. Most of the reporting we do tends to be via download to Excel and then pivot tables.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

This can be the backbone of your Company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Salesforce is a extremely powerful tool, the customization and the information that it can track and coalesce into reports that can be shared or printed is extraordinary.

Cons

Trust me, it takes time to learn it well. Getting it setup from scratch for your business will take some effort from the Saleforce support staff but it is well worth it.

Review Source
 
 

Kyle from VSC Fire and Security
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Salesforce has tons of potential, really comes down to the consultant to deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would strongly suggest chatting with a SFDC rep that knows their stuff as they can provide a strong solution case for you.

Pros

Salesforce is the predominant leader in the CRM space and can fill just about any void. It has tons of integration, industry specific plugins and functionality most other places don't have. It is visionary with AI and backed by many strong partners that can implement it aswell.

Cons

Since it can do almost anything, it comes down to the partner setting realistic expectations - specifically timeline and budget. Don't fall for a grandiose plan, just keep simple and expand from there. Trying to do too much too quickly will cause it to break in cases and now work as desired for some time. Make sure to also keep an eye on all of the fees associated as it can quickly add up.

Review Source
 
 

Brittany from Institution
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Functional for college campus

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You are able to build your own reports
Have a trail of communication of people involved with a contact or opportunity

Cons

A lot of information is controlled by system administrators. I wish there were more options to freely utilize the report tabs.

Review Source
 
 

Randall from i-Sight Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the use of the dashboards, the out of box reporting and workflows. The interface is simple to use,

Cons

The Customer support is very slow and for our edition is only available via email. You will need to read up as Salesforce is not a simple program to use especially when you need to use custom formulas.

Review Source
 
 

Jackie from AMEC
Specialty: Mortgage
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Salesforce was formerly a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Robust system but not much else since they changed over to Salesforce. There was great customer service when it it was MPC.

Cons

This program has always been a little difficult to use, but their customer service was outstanding! Even though I would sometimes have trouble, I could call and get what I needed figured out immediately. They have since outsourced their call center to a different country and will not give us a customer service phone number. We have to then wait for a callback between the hours of 12-2 and pray that we are available at that time to answer the phone. It's ridiculous!

Review Source
 
 

Adam from RCI Communications, Inc
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Good Features Just overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great features and integration with other systems. Excellent user interface, everything is right there.

Cons

The price mainly. We switched to another CRM system that has the same if not more features for less money. If they update the pricing and change the billing model (Paid annually only is a joke)

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Great CRM program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There are many options and feature you can use to meet your organizations needs. A flexible program which is user friendly. Integrate new sales reps with ease.

Cons

Customer support was not always quick to respond. This program is very complex to be able to customize to your organizations needs. Thus this may not be the best fit for smaller business. Repeat data entry steps of customers info.

Review Source
 
 

Hayley from Nationwide Laboratory Partners
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Salesforce Failure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From start to finish, our company had an extremely negative and costly experience with Salesforce. They aren’t the right fit for a healthcare start-up, unfortunately it took us two years to figure this out before we migrated to a CRM that aligned with our business structure.

Pros

Amount of Integrations Available
Large Support Community
Large User Base
Designated Account Executive

Cons

Complicated to make changes, without spending money to make even minimal changes.
Spent without no real ROI
Third Party firms that are difficult to use - but highly encouraged to use from Salesforce Team.
Educational opportunities and certifications are costly.
Since they are one of the first and most successful CRM’s - their prices are not competitive.
Outdated interface - even with the Lightning Update

Review Source
 
 

Chris from King Devick Test Inc
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Highly intuative software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good CRM system

Pros

Great CRM which allows the team to work together, is on the cloud for easy access, works w/accy seed.

Cons

Could be a bit more intuitive, sometimes things are too unnecessarily difficult and not instinctual when moving from page to page and selecting fields.

Review Source
 
 

Kevin from Megapath
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

A decade of excellence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is super easy to customize from an admin perspective without code. The back end is searchable and this make config super easy. I have used salesforce for 11 years and it has litterally been the best self investment I could have ever made for my career.

Cons

Sometimes support can be a little hard to get ahold of. Luckily when they do get on it they get after it hard. Customer success is always put first.

Review Source
 
 

Leah from Major Media Consulting
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great CRM Software Product with a Learning Curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before implementing Salesforce in your organization I would recommend that you either hire a full time, experienced Salesforce Admin and possibly a Salesforce Developer if your business is really complex. Or plan to work with a SF Partner who can help you determine your workflows and do the set up and staff training for you. I think its a great tool, just not something you buy off the shelf and plan to start using within a month.

Pros

The Pros are the nearly limitless options/features that can be created, some need custom development to meet your organization's needs. The Documentation, training, and support is available- you just have to go find it. Premier Support is optional, and well worth it.

Cons

Very complex product- which is why it is so feature robust. We chose it because we needed to make sure it could be customized to our business. You need to be prepared to spend time (and money) to do the set-up and tailor it to your needs.

Review Source
 
 

Meg from Freedom Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Salesforce isn't just for businesses! Non-profits can benefit from utilizing it to manange grants, donors, prospects and donations.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We appreciate the system security and our fundraisers appreciate the ability to use Salesforce Mobile when out of the office.

Pros

With all of the available app exchange options, the possibilities for customization are endless. By automating tasks, we now save hours of staff time every week. Using the program for our end of the year tax receipt processing and for automated donor gift acknowledgment has increased productivity.

Cons

Although the non-profit rate is less than the standard rate, Salesforce can be a major expense for a small non-profit when you factor in paying extra for document storage within the system, paying monthly fees to interface apps, and paying a developer for customization or set-up. Also, because it has so many capabilities, it can be overwhelming for a novice to navigate. Outside contracted data programming help is often needed to navigate how to best set up and use the system to its full potential.

Review Source
 
 
 
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Showing 1-20 of 3,381

Brittane from eGov Jamaica Limited

February 2018

February 2018

Salesforce is great for customer relationship management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Pros

The task pane is my very favourite feature of salesforce. It's like having a personal assistant. I'm able to see the list of tasks I have to do for any particular day, a long with times and days. I use the task feature to help me organize all my meetings so that I never miss them! The organization of the dashboard makes using this tool so simple. I'm able to get statistics of all my business opportunities and total leads.

Cons

The layout of the application is a bit out dated.
It would be helpful to have the task pane organized as a checklist that automatically removes tasks that have been checked because it can become very tedious to manage tasks that have been done if you don't remove them instantly. The clean up of tasks can be a hassle.

Review Source: Capterra
 

ethan from Security

February 2018

February 2018

My experience using Sales force software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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it is very important to have advanced knowledge of how you are going to use it. Salesforce functionality can improve overall performance of business, increase revenue and make life of Sales reps much easier.

Pros

Salesforce enables quick customization for most business processes and for different industries. Its cloud based software so it enables real-time access to the data and increases the business efficiency minimizing response time.

Cons

It is often difficult to contact technical support of Salesforce in case of some questions. Sometimes it can take days to contact a responsible person. It is sometimes really difficult to generate reports when using Salesforce

Review Source: Capterra
 


February 2018

February 2018

Valuable for certain parts of the business like Knowing your customer, providing analytical inputs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

The software has gotten into every part of the value chain now. it has various products which are able to serve a customer right from CRM to analytics.

Cons

The software lacks functionalities to do some critical things in its products like sharing information with others.

Review Source: Capterra
 


February 2018

February 2018

Use Salesforce to create reports for users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

A new skill in today's growing market

Pros

Easy click and shoot capabilities for reporting. Able to drag and drop fields into reports from their objects.

Cons

Sometimes freezes up when a report is in an incorrect format instead of throwing error messages. Times out too quickly from inactivity.

Review Source: Capterra
 

Sam from mytaskhelper.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

We as an IT company were able to assess the advantages of the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This CRM is a good example of how a quality service should be built. Working in the system, we get real pleasure, as everything works here quickly, clearly and without failures.

Cons

Of the shortcomings, I can only name the cost of an annual subscription to the service. Having worked with the system for more than one year, we have been thinking about reducing the costs of servicing the business and considering options for other cheaper CRMs.

Review Source: Capterra
 


February 2018

February 2018

Amazingly powerful CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its now a key part of our business. Good to know our customer data is held securely

Pros

Not profit pricing was one of the deciding factors in getting Salesforce, but it's made a huge difference in how we manage our contacts and track projects - previously as a smaller organisatonwe used a bespoke Access database that was creaking. Good intergration with Mailchimp

Cons

We've had to invest a lot of effort and external developer time to set up the system so that it meets our needs and integrates with our website, shop etc.

Review Source: Capterra
 


February 2018

February 2018

Salesforce is an outstanding customer relationship management company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped me out with a school project for my business class.

Pros

I found the company to be very user-friendly while visiting the site. Also, as a Kelley student, I find that the company is very useful to me for getting connections, experience, etc.

Cons

What I like least about this software is the sign up you have to go through in order to begin the use of their online website.

Review Source: Capterra
 

Nate from Socially Versed

February 2018

February 2018

Customer service is outstanding, paired with the great products that Salesforce provides! Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to use, the functionality of their products are outstanding, and Salesforce customer service department absolutely wonderful. Whatever help you need, they will provide gladly.

Cons

There product takes some getting used to. It can be kind of hard to figure out by yourself. Also directions can be confusing.

Review Source: Capterra
 


February 2018

February 2018

Takes a little while to learn but invaluable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

It helped manage customers in a complex business

Pros

Salesforce has excellent service, and it is a complex CRM with lots of features and extensions. They have recently revamped the UI, and are continually adding things that help sales teams.

Cons

The UI can be a little confusing. In addition, there can sometimes be a few seconds of latency when going from page to page. Sorting and adding fields is not always as intuitive as you'd like it to be.

Review Source: Capterra
 


February 2018

February 2018

Made me easily get connected with my customers and plan my marketing strategies accordingly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

Salesforce made me track my clients and create new leads into my sales data.

Pros

easily integration that make close sales,Get connected with clients and monitor them an develop new innovative ideas and plan sales strategies accordingly

Cons

Price changes can be made, And the account user view can be bit easier to access ,current dashboard is little confusing from my point of view

Review Source: Capterra
 

Duran from Monash University

February 2018

February 2018

Great for client interactions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can interact with customers very easily once you know the product. Customisation of the product makes it easy for businesses to best choose what they need

Cons

Training new people and getting to know the software is very confusing.
Can be expensive for small businesses.

Review Source: Capterra
 

Alla from http://www.diamondvita.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Medium and large companies will be able to evaluate the application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Practice has shown that SalesForce is not the best application for small businesses for two reasons. Firstly, an annual subscription is expensive. Secondly, for small businesses the system is redundant, that is, not all available functions are used.

Cons

The price of the application is high, if you are a few days after you paid the subscription, you want to refuse using the service, no one will return the money to you.

Review Source: Capterra
 

Milana from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Only users can evaluate all features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Pros

It is convenient that the system has detailed settings. For example, you can add detailed information about each record, share data with colleagues and partners, and prepare analytical work reports.

Cons

During the time of use, I did not find any drawbacks. Yes, as many write, the service is really complicated in development, but when you figure it out, you can fully enjoy the well-thought-out functionality.

Review Source: Capterra
 

Allecra from Allecra Healthcare Pvt.Ltd

February 2018

February 2018

Improved Informational OrganizationThe more you know about your customers, the better you will be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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The relationships that you cultivate with your customer-base will determine your company's level of success. And, as with any important relationship, its level of success will depend heavily upon how well you know one another. But unlike most personal relationships, the company-customer relationship is one that may feel a bit lopsided

Pros

CRM for Enhanced Communication
As mentioned above, CRM makes it possible for any employee to provide the same high level of service, by having access to the same customer data. After all, even if your customers have a single, main point of contact, there's a good chance that at some point that contact may not be available, and the client will be forced to have to work with someone new.

Review Source: Capterra
 

Miguel Angel from Larson Technology

February 2018

February 2018

a good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

New Lightning UI is a major improvement. Smooth workflow processes. Tons of advanced features. Highly customizable. Social collaboration. Robust third-party app marketplace. Incredibly helpful dashboards. Free 30-day trial.

Cons

the solution is very Expensive. Lower tiers lack functionality. Steep learning curve (is hard to learn).

Review Source: Capterra
 

ALEXANDRA DANIELA from Consejo Federal de Gobierno

February 2018

February 2018

One of the best companies for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This CRM is backup with the experience and constant updates of Salesforce, this company nowadays is one of the most important in the world, because with this app you can handle everything vinculated to your clients, you can select, organiza, make communications, manage the information, select potential clients, evalute previous clients and manage a company by department or sectors. This app make that your company saves money, have a better relationship with the clients, improve your sales, reduce the cost and keep always in trace of how your business is working.

Cons

App like this requieres constant monitoring and a very engage teamwork, this kind of app manage a big amount of data and if you are not using correctly or not using according to your needs you can be lost all the advantages that this app offers.

Review Source: Capterra
 

Garrett from ERM

February 2018

February 2018

My company uses this Salesforce for booking project opportunities and tracking project wins.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It organizes the customers very well. You can send information and exchange data with them very easily.

Cons

In spite of being a good platform, it is relatively difficult to use and must be registered by the company. Also, each one of its employees must know perfectly all its processes.

Review Source: Capterra
 

Michelle from Liberty Prairie Foundation

February 2018

February 2018

Great concept and potential use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to use it as a contact capture and lead management tool.

Pros

The potential to fully manage our sales team from leads to analytics. Seems like there are some really good reports and monitoring we could do from the app.

Cons

Not easy to incorporate with our SAP system and set up. We cannot get our IT department comfortable with Salesforce accessing our SAP system.

Review Source: Capterra
 

Victor from Ministerio Poder Popular para Hábitat y Vivienda

February 2018

February 2018

Salesforce, SalesCloud, thousands of applications aimed at sales gathered in a single cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

with Salesforce I have access to relevant information about the business, opinions of clients and other entrepreneurs of the same range, about how they see the labor relationship and the future of the business, I can schedule meeting points for all the social media platforms that the company has. company, in addition to this, your team can help me with the development of new apps that adapt faithfully to my business needs.
The platform offers a cloud data management that saves me resources in servers or other storage devices.

Pros

The best way that I have presented a network of solutions to link the tasks associated with the opinions of customers, logistics, sales flows and production dispatches, customer service, comments on what we should improve in the business. In this cloud of applications, there is a close relationship between customers and developers. His vision is in line with the dynamics of the business.
In addition to the applications offered, Salesforce allows us to interact with them for the development of a new application, consider other points of view of our business, focused on the details, which in this business dynamic can become a generality. An example of this is the development of the branch that attends the medical assistance service.
It also offers a range of apps that focus on the analysis of the collected marketing data, the analysis manager allows us to easily communicate the behavior of key business variables.
The interface of help, advice and consultation for new users is excellent, you have a month of testing in case you have generated curiosity.
allows you to link to all social networks, emails and video channels so you can quickly access your promotions, recommendations and opinions of customers present on web platforms.

Cons

As negative considerations, the program presents a very modern and young interface, it may not be very attractive for the adult audience of more than 35 years, but it is remedied by knowing the tool and changing the classic appearance, Salesforce complicates its use in countries or areas remote that present low level of connection to internet.
It is a new business era, we must adapt to this world view.

Review Source: Capterra
 


February 2018

February 2018

Best CRM out there - but not for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It really is very robust in every angle and you can customize a lot of reporting and data collection as well, lead assigning etc.

Cons

Not everything is intuitive and you need to work with a Salesforce professional to help you onboard and set up new things.

Review Source: Capterra
 
 
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