Salesforce.com CRM Software


7,528 reviews(4.0/5)
7,528 reviews(4.0/5)

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

7528 Reviews of Salesforce.com

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  • KIMBERLY from SAFEGUARD FORMS & SYSTEMS, INC

    Number of employees: 51-200 employees

    August 2018

    SALESFORCE

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It is a great way to keep in touch with everyone you want to work with outside of your company.

    Pros

    I like to use this for social networking.

    Cons

    Not much. It hits on all aspects that i need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sean from california first national bank

    Specialty: Banking

    Number of employees: 1,001-5,000 employees

    August 2018

    Salesforce- Pacific Premier Bank

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easily one of the most simple and used Customer relationship management tool in the business. Very quick and understandable

    Cons

    It's one of the best CRM's in the business, but it takes a lot of manual work to make it effective. So it's the way you use it to make it great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Hard to imagine life before Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to keep information all in one place and search for past data. Reports are easy to create and export to Excel.

    Cons

    The Outlook integration isn't great and can seem really slow and buggy. It would be great if it was more reliable but it often freezes my computer when trying to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sneha from SuperSaaS - Online Appointment Scheduling

    Number of employees: 11-50 employees

    August 2018

    Brilliant and Such Amazing Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great

    Pros

    Salesforce is the CRM which is very very user-friendly. It helps me in managing my Sales pipeline and improving my processes by getting insights. The system sends consistent reminders to follow up hence it becomes very convenient. They also allow to track opportunities which is a great feature to have for a sales team. They offer great mobile integration.

    Cons

    Sometimes it becomes confusing to handle a lot of fields, but that's not the issue with the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carlos from Weil Group, Inc

    Specialty: Pharmaceuticals

    Number of employees: 201-500 employees

    August 2018

    Increased Leads Tracking and closing of sales

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    highhly recommended

    Pros

    versatility every thing we needed could be found inside the software it was super customizable to our leads specific fields

    Cons

    the help tutorials sometimes were very vague in how to do some things but other than that a bit of searching in google help since there so many users

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    I've benefited from this plaftorm

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy of use. Trail Head. You can customize it.

    Cons

    Customer Support needs to be improved - first level support lacks knowledge and support in general does not fully read case notes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Allison from Level Office

    Specialty: Real Estate

    Number of employees: 51-200 employees

    August 2018

    The best of the best, at a price

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Salesforce is simply the most powerful sales and marketing CRM that money can buy, particularly the enterprise edition.

    Cons

    Unfortunately, the greatness comes at a cost, which is either prohibitively expensive for smaller/growing companies, or just doesn't give you the features that you need when your company is scaling quickly and can't afford the enterprise version.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Trevor from Caliber Home Loans

    Number of employees: 10,000+ employees

    August 2018

    Game Changer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use Salesforce as my CRM for my mortgage business. After implementing the use of this CRM, my efficiency, and follow-up at work as increased tenfold. These results have increased my productivity and income. Thanks Salesforce

    Cons

    It is a little difficult to customize some aspects without help. I find myself pretty technical, and some items to wind up being difficult to edit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stephanie from Baptist College of Ministry

    Specialty: Non-Profit

    Number of employees: 2-10 employees

    August 2018

    Used for Data Entry

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy and simple to use, clean organization, easy editing of entered material, the developers are always upgrading

    Cons

    Sometimes the frequent changes can be annoying and the developers send out a lot of emails, other than that it is pretty much amazing!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Salesforce use for manufacturing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Currently using Salesforce to cater to business requirements of an oil company. This helps users to monitor the day to day sales and allow managers to track the progress of the company.

    Pros

    The screen or dashboard is customizable which is very useful especially when I need something easily seen whenever I open the software. This is very user friendly.

    Cons

    I sometims encounter issues wherein I need customer support, the problem comes in. Technical support can be hard to get in touch with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brenda from MMBB Financial Services

    Number of employees: 501-1,000 employees

    August 2018

    Salesforce for profit and not for profit organizations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customization tool helps me ensure that processes and communications are clearer and faster.

    Pros

    Salesforce is excellent and useful because the ability to customize. This facet has allowed me to better connect with customers whether working for a profit or not for profit organization.

    Cons

    Nothing so far. Every aspect has provided benefits and clarity and I have yet to discover a facet that has not been very beneficial or instructive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Easy to Use, But Customer Service was a Pain

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Salesforce helped us keep track of many projects, and was easy to use. But in the end it came down to pricing and customer service for the reasons we stopped using it.

    Pros

    We would manage our projects in Salesforce, and all users were able to see the status, which was great. The interface was easy to use and things were easy to find.

    Cons

    It is pricey compared to the competitors. The mobile app was not always reliable and useable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jesus from Dio Implant Philippines Inc

    Specialty: Retail

    Number of employees: 51-200 employees

    August 2018

    Increase your Sales through Salesforce.com

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * helps us prioritize our potential clients that has a huge impact on our sales
    * provides most recent contacts of our prospect clients

    Cons

    * so far so good, no issue with regards to functionality
    * very helpful and user-friendly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rajan from poly6

    Specialty: Advertising

    Number of employees: 2-10 employees

    August 2018

    Go for it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use
    Rich in features
    Can be used widely
    Does not require a very high speed internet connection

    Cons

    Cannot think of any big
    To mention few-
    Took some time to learn about all the features
    User interface could be improved

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Salesforce as a platform

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Really loving the experience and it's a perfect platform and tool to build on.

    Pros

    We use Salesforce as a platform where developers made custom apps. The actual user interface of Salesforce is really nice and simple to use for any average user. Administrator functionalities are real nice and offer a wide variety of options for you to customize things for your users. Real intuitive and it shows as Salesforce is so successful.

    Cons

    When you dig deep into the work flows it starts to get real complex and confusing. Some simple things other programs are able to do, would require a developer to do for you.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bri from William Lyon

    Number of employees: 51-200 employees

    August 2018

    A must have

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This really helps your pipeline no matter what business you are running and you will likely see an increase in returns.

    Cons

    There is a lot to learn but it all serves a purpose and there is loads of support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from AppGear Ltd.

    Number of employees: 11-50 employees

    August 2018

    Customer review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lots of flexibility in the product. Lots of plugins.

    Cons

    Added costs and upgrade requirements for things that I would call basic: API, Reports.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Erin from Self Employed

    Number of employees: 2-10 employees

    August 2018

    Powerhouse Tool, Takes Time to Set Up and Customize

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used SF with past and present companies. It is really a tool that can scale with the business, but you have to be willing to put in the time, effort, and extra expense to make the system truly usable and fit your business needs.

    Pros

    Salesforce can do almost anything. With native integrations or apps that can easily be added on, there is not much that isn't possible. If you are willing to learn, you can customize a lot of set up yourself. We found it helpful to use a trainer and certified SF Admin to help.

    Cons

    It takes time to set up your cloud or clouds. Since this is such a powerful tool, it does take time to learn. I would not consider SF to be as user friendly as other, more simple CRM tools.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brent Lionel from 2for1 Virtual Experts

    Number of employees: 2-10 employees

    August 2018

    Salesforce is a great tool to manage customer transactions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salesforce allows you to see the customer journey from being a lead to a loyal customer. It helps you learn what kind of customer or client you are dealing with by checking their records and the amount of deal they have on the record. It's also very helpful in setting-up necessary services that needs t be fulfilled for each project closed for a certain client.

    Cons

    The only least favorable side of Salesforce is that for you to be able to take advantage of the other great features you need o be techie enough to use them or else you can't use them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nathan from Government

    Number of employees: 5,001-10,000 employees

    August 2018

    Great for a big company

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This was a comprehensive and excellent product for tracking orders, customers, issues etc.

    Cons

    Unfortunately this program was too intense for the medium to low amount of time that we'd use it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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