Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

4,305 Reviews of Salesforce.com

 

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Software Advice Reviews (1,847)
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Showing 1-20 of 1,847

Paul from Jive Communications
Specialty: Telecommunications
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Loving Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce provides great support. Their platform is extremely customizable to tailor any company that uses them

 
 

Deirdre from Entertainment
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2017

October 2017

I have used Salesforce for many years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's odd that the pop up that tells you to have a nice day at the end of the shift, don't popup when I unknowingly go into EOS during an active call.

Pros

The software is easy and straight forward. It covers everything. The direct links to the continuing education and the agent scorcards are a bonus.

Cons

No alerts when we role into end of shift. There have been times like today I was in EOS and I didn't know it. Maybe a ring or a popup. We don't get paid when we are in EOS, even during actie calls.

 
 

Adwoa from Health and Environmental Funders Network
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Versatile Donor and Prospect Management for Nonprofit Fundraisers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce is highly customizable to the needs of nonprofit organizations of all sizes. The nonprofit starter pack helps track individual and organization donor prospects and manage those relationships from prospective through cultivation and donation management. Easy reporting helps you keep track each year.

Cons

Optimum usage requires training and getting the platform set up for your organization can be pricey even if you are able to get donated licenses. Well worth the investment if you have the resources.

 
 

Robin from PatientPop
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

User friendly and many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how easy it is to learn - you can continue to use more and different features depending on your needs

Cons

Sometimes when more information is added, the system works a little slower. You can sometimes get lost in all the information

 
 

Geetha from Maxm
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great. User friendly. Easy to use for everyone with little training.
Had a wonderful experience working with it.

 
 

Leah from Major Media Consulting
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Salesforce Amazing functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce has an incredible ecosystem of support and self serve learning tools. A combination of webinars, Premier Support, & recorded videos. When you speak with someone they are very knowledgeable and ready to help- they really back the product.

Pros

There seems to be no limitations to what you can do with Salesforce. And multiple ways to map your business process to the CRM.

 
 

Alexander from Real Estate
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great way to stay organized on leads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I can easily input new leads and track my inactivity within prospective clients. The email integration is great as well.

Cons

The software can take a bit of time to get accustomed to, but then is quite simple. I would stay small and ramp up if needed.

 
 

Ahmed from Seoera
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Wonderful crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a complete crm application and easy to use and its performance is very good and his functionality is very good also

 
 

Andrew from Schneider Electric
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Learning Curve - but worth the time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Still the best CRM around for business!

Pros

It's ability to share data and information with both colleagues and send emails and data out to customers

Cons

Complex - lots of options, etc...... can bog you down. For example just running a report - you need to know how what to ask for.

 
 

Bruce from Capitol Directories
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

For Small Business Users, SalesForce is overly complex and hard to use. Customer support is poor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a small business, look around for simpler (and less expensive) alternatives. I understand there are many options these days.

Pros

Enormous range of functionality, but you need to commit A LOT of time to learning even the basics.

Cons

The complexity makes it hard for small business users to figure it out. Customer service is available, but if you are a small business user, it's hard to get their attention.

 
 

Christine from Hermes Medical Soltuions, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

This is my administrative assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been a Salesforce Pro user and administrator since 2003. I've seen lots of development and changes. I am now on Salesforce Enterprise.

Pros

I like the many options of customizing for my own needs. The calendar, with its events & tasks placeholders keep me in line and on time. The reports are easy to setup. The dashboards are great!

Cons

The cost of the product is always a cause for pausing when suggesting this product to others. One of the more costly CRMs out there.

 
 

Judy from Beachwalk Properties, LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

It's a decent CRM, but isn't as "full service" as others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The spreadsheet for client information is simple and easy to peruse in a quick glance. It is easy to discern which agents are utilizing the service, and how much they are using it.

Cons

It would be really good if it imported Zillow leads automatically. I have not seen how automatic emails to clients is executed.

 
 

Matt from Vetter Software
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So much potential, but so lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software can process and organize a great deal of information. It is also highly configurable, thus enabling better reporting options.

Cons

Given the resources available to SalesForce, the software often disappoints. There are ongoing bugs that SF often chooses to ignore - just read the online blogs and comments. The search functionality is horrible, illogical, and unwieldy. And then there is the UI . . . really? The UI is amateurish at best but since SalesForce dominates the industry, it doesn't have to care. Compare Google to SalesForce . . . both are industry leaders with more resources than God: one is a pleasure a use FOR FREE while the other breaks your will over time.

 
 

Carrie from ServiceTitan
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Pros and Cons of Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have never seen a CRM software with more functionality and integrations than SFDC. They are so ahead of the game that it's difficult to imagine that any other company will compete with them any time soon.

Cons

It can be complicated to use and depends on good set up to be user friendly. If you have a solid admin that understands the needs of your company AND what the software can do, it's a lot easier.

 
 

Crystal from Conversio Health
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Powerful and comprehensive but complicated CRM system for large companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service has always been extremely professional and helpful.

Pros

Salesforce exemplifies the ultimate CRM experience. With its extreme customization, myriad features and countless options, a user's possibilities are limitless. The knowledgeable and friendly customer service and IT team offers unparalleled education and assistance.

Cons

Salesforce is a huge system that can be very complicated. There seems to be an inability to fully function within the system without using affiliates to perform functions within software. It is, albeit understandably, expensive.

 
 

Paul from Sunfinity Solar, LLC
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Product cannot be used off the shelf

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will look for any comparable to use and will not recommend unless the company has the resources and money to spend to do it right.

Pros

With administrator, can accomplish almost anything needed, without one, money wasted and too difficult for the small company user to configure

Cons

Expensive, terrible contracts, cannot cancel, long term and unless notice well in advance of renewal, cannot cancel users - stuck for life

 
 

Bryan from OneOC
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very comprehensive but not too complicated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce allowed us to be more organized in our customer data and always seems to be able to do whatever it is that we need.

Pros

Many different integrations, a lot of the software that we think about adding is already compatible with Salesforce. Despite having a lot of features, it's pretty simple to use for what we need. We can store all of our customer information and customize the type of data we want to view.

Cons

There are so many options that sometimes it can be too much for those who are not comfortable with technology. The front end is simple, but to make major changes to the structure, we need outside assistance. It may just seem simple because we are not using the full capability.

 
 

Stefanie from Geneva Global Inc.
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Only Salesforce could customize and offer all functions our unique mid-size business needed.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce is fully adaptable to each of our executive users' needs, which has made it an absolutely powerful tool in managing complex information. From an admin perspective, Salesforce allows for such a large diversity in workflows and reporting, which has allowed us to quickly and efficiently manage our customer information.

Cons

Prices for Salesforce licenses are extremely high, especially when adding third-party solutions to the software. Additionally, some features remain too complex for users, including some customization and reporting functions.

 
 

Randy from Randy A. Kozerski, CPA, LLC
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent - IF you need robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce is an excellent solution for companies needing a true, all-in-one solution that expands with your needs as your business grows. It also works well for large companies - just make sure you invest in training for your IT (customer support is great). I wouldn't recommend this for a very small business but it's a great solution for the rest.

Pros

This is a true, all-in-one solution. There are seemingly countless ways to customize this software. Most importantly, you can track what your employees are doing and reassign to another rep as needed.

Cons

The only real con is that it's maybe overkill for mico-sized businesses. There are a few viable options (free for some) that perform well. I won't mention the name of the solution I used for one small company but it was easy to set-up and manage. However, it didn't come close to the capabilities of Salesforce.

 
 

Steven from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Salesforce is the foundation of our B2B SaaS business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I really love the speed and simplicity of the platform.

Pros

Salesforce is so easy to understand and use, and it remains one of the most complete and effective solutions we have encountered for CRM and it completely encompasses our business needs.

Cons

Configuration can be very time consuming to test the release of new features has not always been as fast as our business required them, so we have had to rely on other vendors to develop custom functionality at times.

 
 
 
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Showing 1-20 of 2,458


October 2017

October 2017

Great software for any sales industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use from both desktop and phone. User friendly. Customizable. Detailed reports can be extracted efficiently.

Cons

A bit pricey. The random One time password send via sms can get annoying sometimes if you want to access your account from a different laptop or even from my phone that I often access it from.

Source: Capterra
 


October 2017

October 2017

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like best about the software is when we migrated our old CRM system to Salesforce, it was customized to looks like our old CRM system

Cons

I wish when I clicked the salesforce button pinned to my task bar, it woudn't open a new window but just open a new tab in the current browser.

Source: Capterra
 


October 2017

October 2017

Love/hate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The integration of all our business data is crucial to our success, while tracking all our processes.

Cons

It is extremely difficult to implement, customize, and use. Requires very knowledgable staff on a continuous basis.

Source: GetApp
 


October 2017

October 2017

I use this software to manage our current accounts and track ongoing activity with potential clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to sort through past opportunities and accounts makes it very easy to stay on top of our existing client base. Additionally the ability to create follow up tasks allows our whole team the ability to maintain more of a scheduled line of contact with our client base.

Cons

They can be very difficult to get in contact with and the solutions to the problems are not always sufficient.

Source: Capterra
 

Marc from Renewables & Environment
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

We use Salesforce Chatter. It helps to exchange all kind of informations around a defined team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to give and get informations!

Pros

Sharing informations, documents, photos around a defined team. Also being able just to exchange with one defined team member. The history will not be deleted, so you can search for topics of the past.

Cons

It is cloud based and you can´t be sure that it won´t be hacked. The server is based in the US with US rights.

Source: Capterra
 

Melissa from Liberty Investment Properties

October 2017

October 2017

This is a great easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think this software is super easy to use and makes my job so much easier. It is great to have a way to manage my sales contacts.

Cons

The software is a bit expensive to what we would like to use it for and it doesn't do all the functions that we need it to do.

Source: Capterra
 


October 2017

October 2017

I used this in a previous position and it served us well as a database for our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was very user friendly. The search feature also worked well. I used this software minimally and primarily for looking up information.

Source: Capterra
 

Peter from Trifecta Technologies, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

So much out-of-the box and very customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time by using inbuilt features. Allows custom business process via customization.

You'd be hardpressed to find a more fully featured service offering that also offers the benefits of the Salesforce platform.

Pros

There are so many useful features out-of-the-box. Omni-channel routing, knowledgebase, live web chat, console experience, etc. On top of that, it can be customized easily with the platform.

Source: Capterra
 

James from SmartRecruiters
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Salesforce is the most prominent software I use in my day-to-day duties.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce makes my job so much easier to do. It would be difficult to be in business development without it!

Pros

Having the capability to have all of my prospect information in one place is fantastic. There are so many features, utilities, addons, etc. The system is great.

Cons

I am still learning new things about Salesforce everyday, and while it is fairly intuitive, it is also very complex, so I still have yet to master the system.

Source: Capterra
 

Andie from Michigan Economic Development Corporation

October 2017

October 2017

The sky is the limit on custom functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Custom org.

Pros

I mostly like how much functionality you can build without having to install anything. Having the 3 releases a year of new features is really nice knowing they are are putting so much effort in keeping it up to date.

Cons

I least like the limitations on reporting. There are simple solutions to get the data into software that can handle a more complex report, but it would be nice to keep it under one roof.

Source: Capterra
 

Brian from 4tell Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I just started using it but it's at the top of the standard list for a reason.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you do anything sales related, you'll fall behind if you're not using Salesforce.

Pros

I don't know much about it but it does integrate with Intacct and since I use that daily, it's great to use this!

Source: Capterra
 

Somnath from Coders Club, Jalpaiguri Government Engineering College

October 2017

October 2017

The best CRM in the world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Highly customisable to our needs. Intuitive UI and easy reports. Also, now has AI to make things easier.

Cons

Systems are getting larger every passing day. Everyone may not need such a complex system. Also, a bit costlier than other tools.

Source: Capterra
 


October 2017

October 2017

Great for Big Businesses, Clunky for SMEs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce has a wealth of features and it's very easy to adjust options, create reports and overall it's a great product in terms of capabilities.

Cons

It's not well integrated with other external services, social media links and direct email marketing.

Source: GetApp
 

Maor from SnackNation

October 2017

October 2017

Complicated but customizable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can make this SaaS product anything you want it to be. With the right amount of development you can have any kind of automation you like. The only thing missing is if it could read scripts and make sales.

Cons

Very costly and complicated to get working just right. Plan on having a rough implementation period and, if you are working with other systems for CPQ or an ERP that will require even more development.

Source: Capterra
 

Neeraj from Ciena India Pvt. Ltd.

October 2017

October 2017

Sales force is very good Daily Digest for company information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Categorization of information is excellent. We can search different topics here. We can follow people here of our organization and we can get information about people here. We can search different document here. We can find popular groups here.

Cons

Visual appeal can be improved here. Information can be present in better way so that users can get interest during its usage.

Source: Capterra
 


October 2017

October 2017

Great eco-system, comprehensive functionalities, average user interface, not reasonably priced

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great eco-system and several options to integrate with other products. Not the best user interface but good or bad; most people are familiar with the product so no need to train them.

Cons

Just beware of Salesforce's high cost which is likely to increase soon:

At my previous company we migrated to Salesforce in 2008 and as the company grew from 50 to 100 and 200 people, the cost became unreasonably high. SalesForce offers zero flexibility on pricing and they have been clever to make it extremely difficult to move your data to another system.

In my opinion, whichever CRM platform you choose, make sure doesn't lock you down as changes will happen on both sides.

Source: Capterra
 

Mamta from SanctionsAlert.com

October 2017

October 2017

Fantastic cloud based CRM for sales, service, marketing purpose

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce is cloud base CRM and hence it doesn't require any IT experts to set up or manage. I loved this feature and hence using salesforce for years. It works on every device ... just open the site and log in and start work. Its versatile and multipurpose use. Highly recommended for all type of businesses.

Cons

Not affordable for small business. I didn't like the helpdesk support. Its something problematic technical support.

Source: Capterra
 

Marcin from RoboCAMP

October 2017

October 2017

I've been using, recommending and implementing Salesforce since it first came out on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to get reps up and running quickly. Helps them manage their day and pipeline efficiently whether it be leads or opportunities. Great reporting into all types of metrics.

Pros

Salesforce is easy to use and navigate. Users can be up and running quickly. Easy customization to match your sales process.

Cons

Cross object reporting can be frustrating. Over the years I am less a fan of working in Leads as the visibility into the 1:many doesn't really work here.

Source: Capterra
 

Beth from Robert Half
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce has centralized customer relations management into one system for our global company. It is refreshing to see that field employees in the EU, APAC, and North America are on the same page. Additionally, being part of the launch, it was by far the most successful rolled out platform in our company...

Pros

I like the ease of use, especially tailoring it to the business using day to day activities in scenarios

Cons

I do not have many cons about the software. My use of it is less frequent than our field employees, but I would say that maybe there are still a few steps to eliminate in the processes...

Source: Capterra
 

Abdelrahman from Cloud11
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I ues Sales cloud to manage all lead and Opportunities and all sales activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can manage all Sales team through mobile and automatically report manage all lead and Opportunities and all sales activities

Pros

I can generate a report for any file. I need an objective and running this report with some people automatically

Cons

I ues Sales cloud to manage all lead and Opportunities and all sales activities and the Mobile app 1

Source: Capterra
 
 
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