Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

6,452 Reviews of Salesforce.com

 

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Software Advice Reviews (1,975)
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Showing 1-20 of 1,975

Scarlett from Fareway Internet Solution
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Too loaded tool for a small size business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great variety of functionalities which is applicable almost for all sales structure across various verticals

Cons

For a small scale business, a bit difficult to adapt considering it has too much of features which is not required for a company like ours

Review Source
 
 

Usha from Taashee Linux services
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good software to use and great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very good and best product to use It's good for compatability,we can have our data at one location,it is much faster to use,it truly helps the business to grow.

Cons

Nothing is negative in this product but little more expensive,there is no cons for this product....

Review Source
 
 

DENISE from AA TAX AND PROFESSIONAL SERVICES
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The navigation is extremely easy to follow with just the right amount of information available on each menu. The software is extremely effective and makes your work more efficient.

Cons

The software seems to be a bit slow or lagging at times but I’m not sure if it’s the connection due to my location but my other programs work at the same speed.

Review Source
 
 

Matthew from City of Savannah
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Sales force

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use this program at or university and it is tremendously helpful and integrates with our other systems very well

Cons

Again, there are really no cons on my end. It has exceeded my expectations 1000 times over. Great product.

Review Source
 
 

Rita from Clairvoyix
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Used for Sales follow up

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great for Sales monument.

Pros

The system has complex hierarchies and allows you to connect in multiple ways to manage your B2B contacts.

Cons

The relationships are limited sometimes, the order that you input has to be correct or it all does not connect.

Review Source
 
 

Godwin from Lumos Nigeria
Specialty: Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ok

Pros

It has ability for you to customize your landing page and also it is easy to teach a novice the basic use functions

Cons

Some times data is not very organized and also when creating a report some of the report do not store historical data

Review Source
 
 

Chris from VMG Health
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend to any sales team without a doubt.

Pros

We were able to communicate with the support team easily on a daily basis as we continued to implement this at our company during first 3 months.

Cons

Plenty of bugs to work through regarding triggers and lists but that is because they make the platform so customization. not a slight at saleesforce, would rather work through bugs than not be able to customize it exactly like we wanted

Review Source
 
 

Ana from EPIC Consultant
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great as a cloud CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

it is easy to use and since everything is on the cloud, you can log in anywhere. Also it is a great tool to do traceability of every project and everyone can make comments in any step of the process.

Cons

No too many cons. I know that it takes time to customize Salesforce and that every customization cost.

Review Source
 
 

Makenzie from Fish Advertising
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Daily User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce provides an easy to use platform benefiting daily sales activities. I work for a large company utilizing this for the entirety of the sales cycle.

Cons

Configuration is controlled through admin access. Even for simple changes. Would be nice to offer changes to non-high level executives.

Review Source
 
 

Lisa from Intern Abrard inc
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Grants Management Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- we use it to create grants proposal and manage the awarded grants
- cross functional features
- lots of custom features and easy to use

Cons

- it is a bit pricey but you get what you pay for it
- I have not encountered any problems yet so I am pretty happy with it

Review Source
 
 

Robin from PatientPop
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Adaptable and organized

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The functionality to build out extra sections as well as link to gain sight is great

Pros

salesforce is extremely easy to use and a great way to keep thousands of clients and potential clients’ information organized.

Cons

It is difficult to remove information that is no longer relevant if it was tied to past cases or other contacts which can cause there’s to be extra clutter

Review Source
 
 

Mazen from Saudi Naval Support Co.
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Sales Made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our sales team started using this CRM and within a short time our sales had increased considerably, moreover we are now controlling all activities accurately.

Cons

Should provide more features and option to benefit more form price paid, customization should be more easier

Review Source
 
 

Kyle from Automotive
Specialty: Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Great Sales Tracking Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its a very intuitive and customizable tool that scales to your organization needs. With the amount of tweaks that you can make and the available knowledge base, there is no doubt this can fit any size business.

Cons

The product is somewhat pricey, but you get what you pay for. While there are many free tools out there, these didn't meet our needs.

Review Source
 
 

Nick from IMManagers.com
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Helps in Team/Work Management and Keeping Track of Sales Process/Prospecting

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

A great help in keeping my team efficient and keeping up-to date with client info/ communication. This way, we can easily gauge the value of the sales prospects. It helps having sales management and activity management in one place to easily check on the progress of everything which helps us meet requirements and communicate these in a timely manner. Being able to see the progress on tasks, it helps in making decisions regarding pursuing other prospects/sales and time management for tasks at hand. I love that it integrates with Google calendar to help me manage all my schedules in one place too

Cons

However, it may be a bit pricey for a small business or someone with a small budget. But in all, Saleforce delivers.

Review Source
 
 

Abigail from Elsevier
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Flexible CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Lots of functionality and customization options to fit different business models. Chatter is helpful for internal communications and mobile app makes working from the road a breeze.

Cons

The learning curve can be rough depending on your organization's level of support. The reporting offers a ton of options but not as user-friendly or easy to visulize as other tools.

Review Source
 
 

Lisa from Stix-N-Stonz.com
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Software for runining your sales business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like everything about this software its easy to use once your up a running and it keeps all for your important customer data in one central location. know exactly where you are in the sales cycle

Cons

The cost is a little steep however its well worth the money when you realize that you have all the info in front of you to help you achieve your sales goals.

Review Source
 
 

Alejandra from Westport realty inc.
Specialty: Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to use, best tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Once customer service gets on track a bit better then it will be flawless.

Pros

Helps keep track of all of your work, what has been sent to customers and helps keep track of your leads and allows you to leave notes on accounts.

Cons

Customer service has some issues when trying to walk someone through a problem that they are experiencing.

Review Source
 
 

Jared from Lincoln Bay
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent Product!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ease of use is off the charts! Extremely easy to keep track of candidates and where they are in each process, as well as about 100 other useful features!

Cons

My only issue is that with such a breadth of options you can employ with Salesforce it is easy to get lost and turned around in the system. Not really a good reason to knock it as this is more user error than the system.

Review Source
 
 

Linda from PSCU
Specialty: Banking
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Salesforce is a Force of It's Own

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Salesforce is an easy to learn and very customizable CRM solution. The ability to create products and workflows that benefit both internal and external customers is priceless. Basic system training takes only a couple of days, and is intuitive enough that users who are not tech savvy can easily understand it.

Cons

The platform has a rather basic look. This can be both a pro and a con as it does not necessarily pull staff in, but also does not distract.

Review Source
 
 

JC from FloSports
Specialty: Media
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great for tracking issues/bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It's easy to update through the life cycle of an issue created in ticket form. Easily configurable, as well.

Cons

Sorting could use some help. Sometimes it's easier to find things by ticket number, other times it's easier to find by name.

Review Source
 
 
 
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Showing 1-20 of 4,477

Shahar from Verimatrix, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Really great tool for business - made pushing sales orders from the sales team to accounting easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great system for keeping track of orders, recognizing revenue, and order processing.

Pros

It was really easy to use and orders were pushed really fast. Loved how it was able to integrate with Intacct.

Cons

Sometimes the software would be down due to system issues - this would create issues on our business side of things.

Review Source: Capterra
 

tiffany from jas forwarding usa inc

May 2018

May 2018

I have used this in conjunction with the IT team to find contacts for our newsletter.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and accessible for what we needed it for at the time. It was exactly what we needed.

Cons

I didn't experience any cons. We only used it to find contacts to distribute to our newsletter for one time usage.

Review Source: Capterra
 

juan jose from CANTV

May 2018

May 2018

Excellence in CRM at the service of your company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a very good option for your business, it offers the service instantly you should not install anything or make a great preparation of infrastructure to use it, so it is of immediate use, because in the cloud you can access from anywhere, so you can access your customers' information instantly, respond and be aware of their requests, so you can instantly close the contracts, your customers will feel priority and you will not lose any possibility of profit, this is the most important since of the profits opens the door to the vitality and growth of your business, added to this has a lot of functionalities focused on social networks, applications for the worker and many more things you can find in this wonderful software, try it.

Cons

It is a strong expense to use this type of tools, so think well, and prepare the staff before acquiring the product so that as soon as it is available you can take advantage of it to the fullest.

Review Source: Capterra
 

Sean from Workforce Management

May 2018

May 2018

Salesforce is robust and can be a powerful tool once you learn how to use it.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

There are so many features and integrations that make this software useful. If the solution isn't built in, someone has an app that integrates and solves the issue.

Cons

The software is so robust that everyone can have a different way of doing things--this causes problems.

Review Source: Capterra
 


May 2018

May 2018

Salesforce is a great tool that helps my company keep track of all of our students.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love all the different reports and capabilities that Salesforce offers. Tracking our students through the different stages of the learning process is easy with Salesforce.

Cons

I think that Salesforce is a little bit complicated and hard to use for a beginner, since it's often not very intuitive.

Review Source: Capterra
 


May 2018

May 2018

Powerful reporting tools, but can be frustrating when learning how to effectively use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I do get the data I need for email analysis which essential to what I do. I didn't mention this in the Pros (I simply forgot!), but the security is extensive. I appreciate the lengths they go to protect your data and accounts. It does have some helpful features, but the frustration I experience when using the tool can occasionally feel like it outweighs the benefits.

Pros

My organization uses Salesforce Marketing Cloud. As an analyst who works with email data, I appreciate how robust the reporting tools are. You can cut data in all sorts of ways which helps with the efficient creation of reporting and ad hoc analysis. There's an enormous amount of out of the box reports, and the ability to create your own custom reporting. Parts of the interface are helpful. Customizing your reporting dashboard with shortcuts to your most important reporting is great.

Cons

Quite a bit of the user experience is frustrating. An example: I've tried multiple times to schedule reporting with rolling dates without success. I've been an analyst for a long time now and haven't ever had so much trouble with scheduling reports. Also, the Activity module which is meant for consolidating all of your reporting activity simply doesn't work.

Review Source: Capterra
 

Vladimir from Floorforce
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Keeping the team organized and our database consistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

A great CRM to keep or database updated. Keeps the sales team and the creative on the same page.

Pros

We really appreciate how customizable this CRM can be. It basically adapts to whenever our company is. As a tech company, we're constantly changing so it's necessary that our CRM can adapt to our needs.

At the same time, it's quite intuitive.

Cons

Interface is outdated. UX can be improved by a more modern looking design. It seems like functionality has been the main focus (which we greatly appreciate) but by improving layout and other design elements, this interface can be way more attractive specifically for new users.

Review Source: Capterra
 

Nicole from CareerBuilder
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Salesforce helped me store client calls and keep track of whom I'm talking too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to store conversations and organize information about client calls for User Research Studies! I like Salesforce as a whole and their software is implemented brilliantly.

Pros

For the short amount of time that I had the product, I was able to track which users/clients I was talking to and when I was talking to them. That way from a User Experience Research standpoint I could track which clients I had and had not talk to and when. l was also inputting which products they utilized the most, which was a great storage mechanism! and gave me detail for future studies.

Cons

It's a pretty complex system/software, if there were trainings accessible I would utilize them more. But you have to make me aware that there are seminars or webinars that I can utilize to train myself. Also, you guys change the dashboard A LOT. relax, and maybe think about making it modular so that users can customize their own experience rather than having constant change and losing trust! :)

Review Source: Capterra
 

Stephen from Cox Automotive

May 2018

May 2018

It has always been reliable and provides great experience for users and admins.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All of the data that it shows in a very compact form. It is highly flexible and can cover alot of subject areas

Cons

It has gotten to the point that it requires more IT support than it used to. It also has become more complicated and harder for the business user admin to fully grasp all of its functionality

Review Source: Capterra
 


May 2018

May 2018

Great Database Housing System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used this platform as a student worker in college - we utilized it to keep track of student data. It sorted and tracked all we needed!

Cons

A bit outdated at the time - but looks like they have newer versions now! Definitely takes a bit to learn the platform.

Review Source: Capterra
 

Demi A. Adelusi from SKS365 Malta Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Used the platform and found it very beneficial for sales and hr information management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Did what it said on the tin :-)

Pros

Lots of features and possibilities for information and data analysis including being able to produce and visually see reports

Cons

the main con is that once we purchased the system - and with many other people i have spoken to, the company will need a systems admin person to manage the platform as its impossible to constantly reach out to salesforce admin for support

Review Source: Capterra
 

Soraya from Jive PR + Digital
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Salesforce has a friendly user interface and saves time.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's a great way for me to organize and manage my clients and see what I have upcoming for the day.

Cons

The meetings don't always sync with my outlook calendar and I have to manually input them myself.

Review Source: Capterra
 


May 2018

May 2018

Salesforce is the best option for organizing all of your processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There is no end to the functionality it provides. You can build out anything as specific or as general as you want.

Cons

It isn't super intuitive at first. There's a learning curve, but training is really helpful and almost fun.

Review Source: Capterra
 


May 2018

May 2018

It is so powerful you can almost do anything with Salesforce!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Learning how to implement systems and processes across businesses.

Pros

There are so many different things you can create with the salesforce engine. It has increased our tracking and sales exponentially.

Cons

It is quite complex and if you don't have time to learn it, you could be stuck using the basics and the basics you might as well go with something cheaper.

Review Source: Capterra
 

Renny from Teachlr Organizaciones LMS
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Salesforce knows what it is and it shines on functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

These is a platform where you can track and analyze the activities of your customers and if you want you can do it from your phone.

Cons

It can sometimes get difficult to navigate through the many features the software have, not on the main feature but on the ones that you need on special cases.

Review Source: Capterra
 

danny from You Can Call Me Queen Dee

May 2018

May 2018

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The only CRM solution you will ever need. It creates products and workflows that benefit both the external and internal customers. System training is easy as pie.

Cons

If you're not tech savvy, pay attention. You will need some kind of tutorial that breaks it down for you. But most people pick it up quickly.

Review Source: Capterra
 

Giovanni from FFA
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is an easy to use CRM and is intuitive for the user of the software. Reports can be build to any needs.

Cons

Sometimes it is tricky to build a report. It takes time to learn how to build the reports to produce the correct results.

Review Source: Capterra
 


May 2018

May 2018

It's just not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce provides a great platform to pull together all of your customer touch points into a single solution for tracking and the monitoring of customer health.

Pros

Salesforce is very customizable and you can build a lot on top of it and get to a powerful application with enough work. They also have a lot to offer for almost any organization from an email, live chat, phone logging and a lot of integrations you can work with.

Cons

My main heartache with Salesforce is it is in no way user-friendly. Each action takes 3 more clicks than I would expect to have in another system and almost nothing is intuitive. There are a lot of add-ons and customizations you can make to Salesforce and these can be great but require a lot of manual coding and result in an end product which produces the result but is clunky and has the design style of Windows 98.

There are simple things that simply don't work as you would expect such as you are unable to use SF merge codes in the email signature but rather are forced to set these up using an email template. This means that you cannot automate data to be pulled into an email signature and are forced to select a template each time you close your email if you wish to sign it with merged fields.

Review Source: Capterra
 


May 2018

May 2018

Had a great experience using this software for one of my recent jobs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
Value
Support

This was a great tool for keeping track of sales, helping us reach or exceed goals in terms of sales calls and actual sales.

Pros

Salesforce does exactly what you expect it to do, track sales, leads, keep a calendar of calls made and more!
It can help any company big or small track activities in order to meet and exceed goals!

Cons

was not easy as a non admin user to make changes, having to wait for an admin to make basic changes was sometimes very frustrating, such as a bad phone number on a client file.

Review Source: Capterra
 

Jillian from Citrix

May 2018

May 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use SalesForce on a daily basis in my role in marketing technology. The interface is simple and I can always get access to the data behind accounts that I need.

Cons

Some of the hierarchies we have in our systems in marketing are shown in a complex way which require training in order to be able to properly use.

Review Source: Capterra
 
 
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