The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

Sales executive dashboard
Sales executive dashboard

Sales executive dashboard

Track opportunities

Track opportunities

Mobile view

Mobile view

Mobile search

Mobile search

Mobile customer information

Mobile customer information

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



9,295 Reviews of Salesforce.com

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce is a life force for my business

The overall experience has been good because above all else, it allowed us to get from point A to point B on sales conversion rates with clients. From lead to dollar. This was due to the fact that Salesforce allows our team to collaborate in one centralized location with customers throughout the approval process so all stakeholders on our team could check progress. Ultimately, this is the value of Salesforce: it gets our team all on the same page so we can close clients faster, then shift efforts to generating more leads and so on.

Pros

It's hard for me to remember a time when I didn't use Salesforce. Or anyone that I know for that matter. Whether it's the ability to easily create customized reports, organizing a database of leads and clients, or emailing with its ready-made templates and customizing a dashboard, Salesforce is the go-to program on any business day.

Cons

With such a ubiquitous program, it's hard to find any major flaws with Salesforce. But the uploading process can be a pain because it requires me to leave the screen I'm on, then I need to tap the upload button, then find my file, click the upload button again, upload it to my account, then navigate back to the page I was on originally. These steps could be eliminated with one upload button, as many platforms allow me to do now, but it is not a major drawback.

Review Source: Capterra

Robin from Natural Gas & Energy

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

SalesForce

Pros

I mostly reviewed reports and internal communications. Good for feedback.

Cons

Nothing at all bad to say about this product.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

December 2018

Salesforce review

Pros

Salesforce is very user friendly! After a few training videos you'll be able to pick up the software. It's also very hard to make a mistake as the program tells you if you are doing something incorrectly.

Cons

There are other products in the market place that offer similar features, but overall the product itself is great.

Review Source: Capterra

Coleman from Church Community Builder

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

December 2018

Enterprise at it's worst

Pros

Nothing, this is by far one of the most painful software I've used

Cons

The interface is cluttered and confusing
Navigation is like being in a corn maze
The organization of actions and views is maddening
I have to login 3 times before I actually get in

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

so slow

Pros

Easy to manage campaigns and customize the window.

Cons

The data is all over the place, seems like there is no consistent way to manage or clean the database to make sure that the fields have been filled out properly.

Review Source: Capterra

Zoe from CHRYSPAC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Do it all with Salesforce!

I am able to simplify my tasks and bring fluidity to my day through allowing Salesforce to "run the show"! Great way to stay on top of my sales people to be sure we deliver the best service ever!

Pros

It seems to have limitless capabilities! Perfect for a large sales force and management team! Track your sales all the way through the process, step by step!

Cons

Not the best fit for a small company. If you are looking for minimal and a more simplistic program to help manage your sales, sales team and clients, this may not be the most effective way to go!

Review Source: Capterra

Corey from The Hanover Insurance Group

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce Admin Rockstar

Overall, amazing program.

Pros

I love Salesforce. I came into the Salesforce world 3 years ago with absolutely no knowledge whatsoever. After attending many conferences, classes, and other webinars, I was able to get my certification and become a certified Admin. Our company uses this software for almost everything they do between customer reachout, to pipelining deals, to event organization.

Cons

I am not a huge fan of the Customer Success team. I feel like I constantly am finding the solution to my problem way before they do.

Maybe could be alittle cheaper

Review Source: Capterra

April from Healthcare

Industry:  Healthcare / Medicine

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Lots to do with it that doesn't get utilized

It's probably the most commonly used nowadays but it could be tweaked to be so much more efficient

Pros

Customer contact/account ease of tracking, able to integrate easily with document software, echosign. Lots of reporting if you can figure it out

Cons

Duplicate accounts/contacts, repetitive info need. Features that never get utilized, running reports to clunky

Review Source

Samantha from Vets First Choice

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Digging SalesForce

Pros

I really like all the different app options. Easy to customize it to my needs.

Cons

Expensive. No necessarily SalesForce's responsibility, but if not set up well by administrators, it can be come a hard to use tool

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Excellent

Is a very functional software

Pros

I like because a i can see the all information of the clients and you can integrate the information between salesforce an sap.

Cons

In some cases when you need to do any change, the time to give you answer is delayed.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

December 2018

I'm so organized...

Pros

I love how both organizations and people can be organized and intertwined with one another. Producing campaigns are a huge saver!

Cons

I wouldn't say it's a dislike but just more of a wish that editing the fields in a file could be changed with better ease.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

December 2018

has potential!

Pros

something new to work out the kinks in alot of other software my small companies use

Cons

some of my companies are scared to change - sales people at events are not very convincing

Review Source: Capterra

Chamira from Champion National Security

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce

Comparing prices and product quality.

Pros

You can locate products that might be discontinued or brought back to distribution.

Cons

Its hard to find some product and its current state. Sometimes a product will be listed not as a discontinued or in stock product. It would be nice for this info to be updated accordingly.

Review Source: Capterra

Tarun from Strategic IT Solutions Inc

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce review

Pros

Salesforce is a great tool for CRM and maintaining licensing information.

Cons

I do not think there is anything to dislike the tool.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Clean and Innovative Design

Pros

We enjoy the organization of events along with the flexibility to add whatever information suits our needs.

Cons

Our company would appreciate better reminders on items that have not been worked on in a while.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2018

A Lot of Possibilities

It's a software that has potential to do a lot of various things. With that, it takes quite a while to learn and develop. We have a development team that is working with SF and building it out based on our companies needs, which is great! That also means constant changes and learning. You need a good 2-3 years to really implement this software well.

Pros

I like that SF has a lot of possibilities and room for development for our company.

Cons

It's a lot to learn and a steep learning curve.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Best tool for prospecting clients

Excellent tool and really easy to use, didn't required any tutorial to see how going on the selling process.

Pros

When I got bigger accounts, I need to do follow up on doing up-sell or cross-sale to them. Before that I have never used Salesforce and I found out that it was really easy to use and prospect clients. It's also great to do internal communications there are coordinate.

Cons

The chatters software time to sent email notifications it's not immediately.

Review Source: Capterra

Steven from Boom

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Good for Large Scale Organizations

Pros

It's ecosystem. So many other products can tie into it, allowing you leverage all the data you're capturing. It's a great system for housing everything into it.

Cons

It's robustness can be a double-edged sword. Learning the system takes a lot of time.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Salesforce

Pros

The best part of this software is the ability for all of our departments to have access to the same information. This helps with customer satisfaction because we don't have to ask the same thing over and over again.

Cons

At this time I don't have any cons to list. I am new to the team but feel this is a great tool.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

The Racehorse of CRMs

Pros

Salesforce is the most recognized names in sales crms and they offer thousands of integratabtle apps.

Cons

Although Salesforce is so widely used, their user interface is dated and it is very expensive in comparison with many new CRMs popping up year after year.

Review Source: Capterra