KnowledgeOwl

RATING:

4.7

(222)

About KnowledgeOwl

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include knowledge base creation and management, navigation tools, search functionality, user management and advanced reporting capabilities. It helps users keep information organized into categories and sub-categories. Users can use tags to relate articles by terms or phrases to improve findability. KnowledgeOwl allows customers to manage and share their information in the form of online manuals, handbooks, portals, user guides and software documents. Its analytics and reporting feature allows users to address gaps in the knowledge base by studying...

KnowledgeOwl Pricing

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

Organize your articles in categories in your Table of Contents using intuitive drag-and-drop functionality.

KnowledgeOwl Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for KnowledgeOwl

1 - 5 of 220 Reviews

User Profile

Kristen

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Simple yet robust and OUTSTANDING Customer Service

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

PROS

- Robust - Easy to use - Customer Service (top notch!)

CONS

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Vendor Response

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

Replied November 2018

Brian

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed April 2016

KnowledgeOwl wins on customer responsiveness & functionality implementation

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers. It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise." Not that I'm bitter. That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine. When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that." I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Kate

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

5

Reviewed April 2016

Love the Finished Product, Back-End Lacking

I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Geoffrey

Information Technology and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Happy KnowledgeOwl Customer

Overall, the experience with KnowledgeOwl has been fantastic and we're happy to continue using and recommending the product.

PROS

KnowledgeOwl is an easy-to-use and robust product that meets our needs wonderfully.

CONS

KnowledgeOwl functions great, but could use some better out-of-the-box UI features/improvements as well as higher file-size capacity.

Dranilda

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

One of the best and most seamless solutions we've implemented

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

PROS

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

CONS

I can't think of anything that stands out as a con.

Vendor Response

Yay! Thanks so much for the awesome review! - Knowledge Goddess / Chief Executive Owl

Replied April 2019