KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include knowledge base creation and management, navigation tools, search functionality, user management and advanced reporting capabilities. It helps users keep information organized into categories and sub-categories. Users can use tags to relate articles by terms or phrases to improve findability.

KnowledgeOwl allows customers to manage and share their information in the form of online manuals, handbooks, portals, user guides and software documents. Its analytics and reporting feature allows users to address gaps in the knowledge base by studying the needs of users.  

KnowledgeOwl is available in monthly and annual subscription options at a price that varies based on the number of users and knowledge bases. It provides customer support via email, chat, phone, social media and a knowledge base.



208 Reviews of KnowledgeOwl

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 208 reviews

December 2018

Patrick from Point West Credit Union

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Knowledge Owl

Pros

Love this product! Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.

Cons

You will need knowledge of HTLM to correct some issues.

November 2018

Kristen from Produce Pro, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simple yet robust and OUTSTANDING Customer Service

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Pros

- Robust
- Easy to use
- Customer Service (top notch!)

Cons

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Response from KnowledgeOwl of KnowledgeOwl

Replied November 2018

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

November 2018

David from Nordson Corporation

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The way SAS should be

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.

Pros

Simple: Incredible feature set, affordable, and best of all...world class technical support

Cons

Nothing to report. We are in the process of establishing our site and as of yet nothing in the onboarding process has been a problem.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The best tech writing tool

Pros

For ease of use, this is the best knowledge base software I have used. I love how I can publish information to our clients instantly. But best of all, I have never had better customer service from anyone. The Knowledge Owl team are always there to help.

Cons

Some HTML and CSS skills are needed to get the exact look you are after (but their support team are prompt and incredibly helpful).

September 2018

Bethany from SelectQuote

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Clean UI; exemplary support!

Pros

We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site.

Cons

As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area!

Response from KnowledgeOwl of KnowledgeOwl

Replied October 2018

Thanks, Bethany! We greatly appreciate the feedback and review! - Marybeth

August 2018

Jeffery from WA Department of Licensing

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Knowledge Owl is very versatile

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Pros

It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Response from KnowledgeOwl of KnowledgeOwl

Replied August 2018

Thanks, Jeff! We really appreciate the awesome review! -Marybeth

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Creating a KMS to supplement our new Level Five sales training/sales coaching firm.

Provided us with the opportunity to create a product that extends our capabilities and gives us a competitive advantage in the marketplace.

Pros

KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. success.

Cons

Nothing to add here - we've been very pleased with all of the support we received when setting up our KMS.

Response from KnowledgeOwl of KnowledgeOwl

Replied July 2018

Thanks! It's been a pleasure working with you!

May 2018

Gabriel from MQ windows

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Easy to use, great features and amazing support !

It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

Pros

Simple web base interface with a lot of options.
Easy to manage your articles life cycle and your users access as well.
When ever we have a how to question or any question for that matter, there's always someone ready to help us.

Cons

Not much, maybe more language interface (French for example).
1 more admin licence with the basic subscription would be nice.

Response from KnowledgeOwl of KnowledgeOwl

Replied May 2018

Thanks for the review, Gabriel! We are planning to add better translations capabilities in the near future for multilingual knowledge bases, so hopefully that will make your life easier. I also sent you an email about the extra admin license :) -Marybeth

February 2018

Tracy from Lumity, Inc.

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Easy to use, stellar customer support

Pros

We kicked the tires on 5 knowledge base platforms before selecting KnowledgeOwl. The selection was driven by two must-haves: 1) open APIs, and 2) ability to customize the CSS to meet our brand guidelines. After we made the leap, we were pleasantly surprised by the exceptional customer service. (Thank you!)

September 2017

Kelly from iMentor

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Great service, great functionality

Pros

Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

Cons

If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

Response from KnowledgeOwl of KnowledgeOwl

Replied September 2017

Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

January 2017

Meghan from Success Academy Charter Schools

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Knowledge Owl has been the best vendor experience and helped us launch our game changer in education

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Pros

-easy to use  no coding required!
-intuitive
-clean design

Cons

Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Response from KnowledgeOwl of KnowledgeOwl

Replied January 2017

Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

January 2017

Lorna from PSG

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Fantastic

We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Pros

Very easy to use, You do not have to be very technical to use this product.

Cons

The reporting could be better, which is currently being worked on, so just a matter of time.

Response from KnowledgeOwl of KnowledgeOwl

Replied January 2017

Thanks for the awesome review, Lorna! HOOT! -Marybeth

January 2017

Lynn from Fairway

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

KnowledgeOwl Review

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Pros

Easy to use. Friendly customer service.

Cons

The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Response from KnowledgeOwl of KnowledgeOwl

Replied January 2017

Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth

November 2016

Lynsey from Unitum Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Just Great!

I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

October 2016

Kelly from iMentor

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Great customer service

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Pros

The backend editor is simple and intuitive. The customer service is incredible.

Cons

N/A. Everything is amazing.

August 2016

Emily from Unitum

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Amazing customer service

I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Pros

-Ease of use
-The owl favicon!
-The fun element

Cons

That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

July 2016

Angie from Salsify

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Simple Yet Powerful & Amazing Support

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information. The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

Pros

Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

May 2016

Andrew from URC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

This is the perfect solution for accessing information

We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions. It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

May 2016

Bree from Trice Imaging, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

Great platform and Customer Service

For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

April 2016

Brix from orderbird AG

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

A brilliant Knowledge Management Tool with a Splendid Customer Service!

We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!