KnowledgeOwl software


KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include knowledge base creation and management, navigation tools, search functionality, user management and advanced reporting capabilities. It helps users keep information organized into categories and sub-categories. Users can use tags to relate articles by terms or phrases to improve findability.

KnowledgeOwl allows customers to manage and share their information in the form of online manuals, handbooks, portals, user guides and software documents. Its analytics and reporting feature allows users to address gaps in the knowledge base by studying the needs of users.  

KnowledgeOwl is available in monthly and annual subscription options at a price that varies based on the number of users and knowledge bases. It provides customer support via email, chat, phone, social media and a knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

203 Reviews of KnowledgeOwl

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  • Jeffery from WA Department of Licensing

    Number of employees: 501-1,000 employees

    August 2018

    Knowledge Owl is very versatile

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

    Pros

    It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

    Cons

    The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    August 2018

    Thanks, Jeff! We really appreciate the awesome review! -Marybeth

  • Verified Reviewer

    July 2018

    Creating a KMS to supplement our new Level Five sales training/sales coaching firm.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Provided us with the opportunity to create a product that extends our capabilities and gives us a competitive advantage in the marketplace.

    Pros

    KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. success.

    Cons

    Nothing to add here - we've been very pleased with all of the support we received when setting up our KMS.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    July 2018

    Thanks! It's been a pleasure working with you!

  • Gabriel from MQ windows

    Number of employees: 51-200 employees

    May 2018

    Easy to use, great features and amazing support !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

    Pros

    Simple web base interface with a lot of options.
    Easy to manage your articles life cycle and your users access as well.
    When ever we have a how to question or any question for that matter, there's always someone ready to help us.

    Cons

    Not much, maybe more language interface (French for example).
    1 more admin licence with the basic subscription would be nice.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    May 2018

    Thanks for the review, Gabriel! We are planning to add better translations capabilities in the near future for multilingual knowledge bases, so hopefully that will make your life easier. I also sent you an email about the extra admin license :) -Marybeth

  • Tracy from Lumity, Inc.

    Number of employees: 11-50 employees

    February 2018

    Easy to use, stellar customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We kicked the tires on 5 knowledge base platforms before selecting KnowledgeOwl. The selection was driven by two must-haves: 1) open APIs, and 2) ability to customize the CSS to meet our brand guidelines. After we made the leap, we were pleasantly surprised by the exceptional customer service. (Thank you!)

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Kelly from iMentor

    September 2017

    Great service, great functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

    Cons

    If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    September 2017

    Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

  • Meghan from Success Academy Charter Schools

    Number of employees: 1,001-5,000 employees

    January 2017

    Knowledge Owl has been the best vendor experience and helped us launch our game changer in education

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

    Pros

    -easy to use¿ no coding required!
    -intuitive
    -clean design

    Cons

    Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    January 2017

    Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

  • Lorna from PSG

    Number of employees: 201-500 employees

    January 2017

    Fantastic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

    Pros

    Very easy to use, You do not have to be very technical to use this product.

    Cons

    The reporting could be better, which is currently being worked on, so just a matter of time.

    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    January 2017

    Thanks for the awesome review, Lorna! HOOT! -Marybeth

  • Lynn from Fairway

    Number of employees: 1,001-5,000 employees

    January 2017

    KnowledgeOwl Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

    Pros

    Easy to use. Friendly customer service.

    Cons

    The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

    Review Source: Capterra

    Response: KnowledgeOwl, KnowledgeOwl

    January 2017

    Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth

  • Lynsey from Unitum Ltd

    November 2016

    Just Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

    Review Source: Capterra
  • Kelly from iMentor

    Number of employees: 51-200 employees

    October 2016

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support

    Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

    Pros

    The backend editor is simple and intuitive. The customer service is incredible.

    Cons

    N/A. Everything is amazing.

    Review Source: Capterra
  • Emily from Unitum

    Number of employees: 51-200 employees

    August 2016

    Amazing customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

    Pros

    -Ease of use
    -The owl favicon!
    -The fun element

    Cons

    That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

    Review Source: Capterra
  • Angie from Salsify

    Number of employees: 51-200 employees

    July 2016

    Simple Yet Powerful & Amazing Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information. The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

    Pros

    Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

    Review Source: Capterra
  • Andrew from URC

    May 2016

    This is the perfect solution for accessing information

    Ease-of-use
    Quality
    Support

    We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions. It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

    Review Source: Capterra
  • Bree from Trice Imaging, Inc.

    May 2016

    Great platform and Customer Service

    Ease-of-use
    Quality
    Support

    For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

    Review Source: Capterra
  • Brix from orderbird AG

    April 2016

    A brilliant Knowledge Management Tool with a Splendid Customer Service!

    Ease-of-use
    Quality
    Support

    We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

    Review Source: Capterra
  • David from Praemium

    April 2016

    Easy to use, powerful and exceptional customer service

    Ease-of-use
    Quality
    Support

    We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base.

    Review Source: Capterra
  • Jordan from Counting Opinions

    April 2016

    Excellent

    Ease-of-use
    Quality
    Support

    Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests. Thanks you Knowledge Owl!

    Review Source: Capterra
  • Peter from JD Power Data & Analytics

    April 2016

    Trial customer who is making quick progress in setting up the software

    Ease-of-use
    Quality
    Support

    Directions on how to set up the software for maximum effectiveness and customer insight are clear. Responsiveness and support from Knowledge Owl staff has been consistent from the start.

    Review Source: Capterra
  • Anselmo from Cactus Communications Pvt. Ltd.

    April 2016

    Easy-to-use CMS

    Ease-of-use
    Quality
    Support

    This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal.

    Review Source: Capterra
  • Jenny from Freedom

    April 2016

    Great product but need to be more simplified

    Ease-of-use
    Quality
    Support

    Great product but sometimes there could be too much information and could be harder for user to get information quickly.

    Review Source: Capterra
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