--- title: "KnowledgeOwl Software Reviews, Demo & Pricing - 2026" description: "Review of KnowledgeOwl Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/knowledgeowl-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / KnowledgeOwl Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/alternatives/) # KnowledgeOwl Review From $100-$13,500/month Free trial 4 plans Wondering if KnowledgeOwl is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview KnowledgeOwl 4.8 [(240)](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/) Pricing Starting at $100.00 flat rate per month ### About KnowledgeOwl Knowledge base software you'll enjoy using! If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted. Who KnowledgeOwl is perfect for: You're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two. What makes KnowledgeOwl different: Our AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest. We are documentarians and tech writers who make the kind of software we've always dreamed of... We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers. Here are some of our most popular features (but we have loads more!): Reader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: "Don't ever change this feature, it sets you apart." Your content can stay fresh without the stress Article versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic "Needs Review" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day. Complete design freedom Want to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional. The support experience you've always dreamed of Our support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: "Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found." You can also feel good knowing you're in the hands of folks who care We're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service. Start with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs. Do you work for KnowledgeOwl? [Manage this product listing](https://www.g2.com/products/knowledgeowl/claim_requests/new?auto=true) Wondering if KnowledgeOwl is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## KnowledgeOwl User Interface ## Popular KnowledgeOwl Alternatives Main Product KnowledgeOwl 4.8 [(240)](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.83Value for money - 4.91Customer support - 4.75Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.76Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5311)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3720)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(798)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## KnowledgeOwl Pricing and Plans Starting price: $100.00 per month Free Trial Free Version Basic $100.00 flat rate, per month Plan includes: - 1 Author - 1 Knowledge Base - Awesome Support With No Quotas or Limits on Emails - Custom Roles and Permissions. - Meetings - Unlimited Readers - User Access Management Pro $250.00 usage based, per month No plan information available Business $500.00 flat rate, per month Plan includes: - HIPAA Compliance - Plus: 99.5% Uptime SLA - Priority Support - Upload Your Own SSL Certs Enterprise $13,500.00 flat rate, per month Plan includes: - 20% Discount on Professional Services - Dedicated Account Management - Everything in Business - Plus: 99.9% Uptime SLA - Vendor Security Forms Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## KnowledgeOwl Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of KnowledgeOwl Activity Tracking Alerts/Notifications API Approval Process Control Audit Trail Catalog Management Chatbot Commenting/Notes Content Library Content Management Customer Portal Customizable Branding Customizable Fields Customizable Templates Dashboard Data Import/Export Discussions/Forums Document Management Document Review Document Storage Drag & Drop Email Alerts Engagement Tracking Feedback Management File Recovery Full Text Search Knowledge Base Management Knowledge Management Mobile Access Mobile Interface Multi-Language Pre-built Templates Real-Time Analytics Real-Time Reporting Reporting/Analytics Reporting & Statistics Rich Text Editor Search/Filter Secure Data Storage Self Service Portal SEO Management Single Sign On SSL Security Tagging Templates Text Editing User Management Web Notifications Website Integration Widgets Wiki Workflow Management WYSIWYG Editor ## KnowledgeOwl Integrations Zendesk Sunshine Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review ## KnowledgeOwl User Reviews ## KnowledgeOwl customer ratings - Overall rating: 4.8/5 - Total reviews: 240 ### Rating distribution - 5 stars: 186 reviews (78%) - 4 stars: 49 reviews (20%) - 3 stars: 5 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- ### Perfect choice for the documentation! - Overall rating: 5/5 - Reviewer: Oleksandra O. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm really happy with the Knowledge Owl tool and the people behind it! Have been using it daily and have absolutely nothing to complain about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very easy to use. The team is very reliable and really friendly! They always respond fast and react efficiently. #### Cons I like everything about the tool - nothing to complain about. Same about the team - all are really great! #### Reasons for choosing KnowledgeOwl I liked the people a lot. It made me confident that if I needed help, I'd have it. I was right. --- ### Amazing Platform! - Overall rating: 5/5 - Reviewer: Tania H. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered KnowledgeOwl is an absolute gem — easy to use, super intuitive, and beautifully laid out. Creating and managing our Knowledge Hub has been a breeze. What really sets them apart though is the fantastic customer service — responsive, friendly, and always happy to help. Can’t recommend them highly enough! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A big thank you to the lovely [sensitive content hidden], who has supported me every step of the way! I’m especially grateful for the extended trial period — it’s made such a difference while I’ve been developing the Knowledge Hub at my own pace. #### Cons Some of the more advanced features are difficult to understand and require time spent reading articles or getting help from customer support. Having said that, I also found the basic features easy to navigate. #### Reasons for choosing KnowledgeOwl Ease of use and ability to integrate with my app #### Vendor response Hoot! Thank you for your review, Tania! We're grateful to be able to support you every step of the way. 😊 To level up your KnowledgeOwl expertise, you might be interested in participating in some of our Owl Academy offerings: https://www.knowledgeowl.com/owlacademy Replied July 2025 --- ### Knowledge Owl is very versatile - Overall rating: 5/5 - Reviewer: Jeffery G. - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help. #### Cons The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do. --- ### Knowledge Owl is Perfect for Our Company's Customer-Facing Content - Overall rating: 5/5 - Reviewer: Susan M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We reviewed many options once we found that our old CMS would no longer fit our needs. We were able to compare features and security, and Knowledge Owl came out on top. We were able to quickly move our content in, customize our branding and styles with ease, and be up and running quickly. It does a great job of handling all our customer-facing content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access. #### Cons Nothing that comes to mind. We enjoy all aspects. #### Reasons for choosing KnowledgeOwl We liked the format, flexibility, branding options, security, and usability. #### Reasons for switching to KnowledgeOwl We were forced to switch from the installed version to Confluence Cloud and could no longer embed JS/HTML without paying for add-ons. We were also never satisfied with it for customer content. We used it primarily as an internal wiki before. #### Vendor response Thank you for your review, Susan! We’re so glad to know that KnowledgeOwl is a perfect fit for your company’s customer-facing content—hoot! 🦉 Replied July 2024 --- ### Straightforward and phenomenal - Overall rating: 5/5 - Reviewer: Roy S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely phenomenal. Their support team is always a delight to work with and are incredibly responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros KnowledgeOwl's easy-to-use, common sense, GUI editor allows our authors to focus on what they do best: writing knowledgeable, easily digestible, how-to and informational documentation presented in a visually pleasing, readable, and accessible format. #### Cons It'd be great to have an easy way to generate our own sandbox. #### Reasons for switching to KnowledgeOwl WordPress' reliance on third-party plugins to fix their clumsy, HTML-focused, editor meant it wasn't sustainable for a long-term knowledgebase like ours. #### Vendor response Hi Roy, Thanks so much for your review! We’ve logged a feature request to make it possible for customers to generate their own sandboxes. We’ll keep you updated if we add that feature in the future. :) - Chad from KnowledgeOwl Replied February 2024 --- ### KO review - ASOSer - Overall rating: 4/5 - Reviewer: Patrick R. - Verified reviewer: Yes - Industry: Textiles - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally a really good experience from an article creation point of view. The fact that you can review the articles you're creating, throughout the creation process, really helps to ensure that your finished articles will all be coded correctly and appear useful for our advisors. Advisor feedback for the tool has been really strong too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating and editing articles is great, making the team and our advisors jobs work with more efficiency. Also, being able to review your articles throughout creation, helps to understand that your layouts and codes are correctly working. #### Cons There can be issues when trying to format the font on articles (particularly with bullet point fonts). We like our articles to have consistency and there are times when this can take a while to correctly format/amend the fonts, if you're unsure how to do this. #### Reasons for switching to KnowledgeOwl We wanted a cleaner and clearer knowledge base for our advisors, so that they could search for the answers they needed using simple text commands, instead of having to search through maps manually to locate the correct process. #### Vendor response Hi Patrick, thank you for your review! Feel free to reach out to support@knowledgeowl.com if you'd like any help with the font issues you've experienced. Replied July 2024 --- ### Knowledge Owl - Overall rating: 5/5 - Reviewer: Jamie M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Fantastic and frictionless. Excellent support. The team are fab. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Transformed how our colleagues in retail find standard operating procedures; digitising content - ensuring the latest versions are always easy to find / accessible to achieve higher levels of compliance and engagement. #### Cons Setup was very unfriendly to get a knowledge base to 'look and feel' like it is of a professional standard. The editor was basic; and left us having to invest in a developer to customise code. #### Reasons for switching to KnowledgeOwl Accessibility / search functionality / future ability to embed content --- ### Great company and product - excellent customer service - Overall rating: 4/5 - Reviewer: Claudia H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple interface and excellent customer service #### Cons Limited functionality/options in certain areas #### Reasons for switching to KnowledgeOwl We needed the ability to segment reader groups. #### Vendor response Thank you for your review, Claudia! We're glad to know that you're benefitting from the ability to segment reader groups. Feel free to send any feature ideas/requests to support@knowledgeowl.com. Hoot! 🦉 Replied July 2024 --- ### A simple and easy to understand software, makes things easier for Knowledge Management professionals - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a great journey. Customer support team is very nimble and quick in response. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Its ease to use and its simplicity. Its is quite intuitive also and has a great Customer support team, always willing to extend support. #### Cons perhaps simultaneous editing of document is something they have to look into #### Reasons for choosing KnowledgeOwl For its simplicity and customer support teams responsiveness --- ### Director of Knowledge Management - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I started using KnowledgeOwl in 2017. We have since created 27 individual kbases in support of our internal and external customers. The Platform is easy to author in, adapt to the needs of our unique customers, and grow with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and top-tier customer service. We developed a template that we reuse, allowing us to stand up a new kbase within minutes. #### Cons I have only one request within KnowledgeOwl, and that is to create a way to receive and manage user feedback in true QMS fashion. #### Vendor response Hoot! Thank you for the fantastic review, Sarah! We're thrilled that KnowledgeOwl has helped you create 27 knowledge bases! We appreciate your feedback about adding QMS-style user feedback management and we’ll pass that feature request along to our development team for their consideration. Replied July 2025 --- Showing 1 - 10 of 240 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/) ## KnowledgeOwl Popular Comparisons [Guru vs KnowledgeOwl](https://www.softwareadvice.com/help-desk/guru-profile/vs/knowledgeowl/)[Connecteam vs KnowledgeOwl](https://www.softwareadvice.com/hr/connecteam-profile/vs/knowledgeowl/)[Confluence vs KnowledgeOwl](https://www.softwareadvice.com/project-management/confluence-profile/vs/knowledgeowl/)[Document360 vs KnowledgeOwl](https://www.softwareadvice.com/crm/document360-profile/vs/knowledgeowl/)[Helpjuice vs KnowledgeOwl](https://www.softwareadvice.com/crm/helpjuice-profile/vs/knowledgeowl/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/alternatives/) ## Other Top Recommended Document Management Software [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **14** times [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (1022) Recently recommended **10** times [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (144) Recently recommended **12** times [DocStar ECM](https://www.softwareadvice.com/cms/docstar-dms-profile/) **4.0** (97) Recently recommended **10** times Stuck Between Options? 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