KnowledgeOwl software

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Provided us with the opportunity to create a product that extends our capabilities and gives us a competitive advantage in the marketplace.

It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information. The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions. It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base.

Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests. Thanks you Knowledge Owl!

Directions on how to set up the software for maximum effectiveness and customer insight are clear. Responsiveness and support from Knowledge Owl staff has been consistent from the start.

This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal.

Great product but sometimes there could be too much information and could be harder for user to get information quickly.