Zendesk Help Desk Software


 

Zendesk is a web-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and seamless integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, and is scalable for businesses, from small to large.

Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.

Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

 

Zendesk - Agent home
 
  • Zendesk - Agent home
    Agent home
  • Zendesk - Knowledge base and community forums
    Knowledge base and community forums
  • Zendesk - Portal language options
    Portal language options
  • Zendesk - Reporting dashboard
    Reporting dashboard
  • Zendesk - Automate actions
    Automate actions
  • Zendesk - Ticket views
    Ticket views
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

926 Reviews of Zendesk

 

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Software Advice Reviews (127)
More Reviews (799)

Showing 1-20 of 127

Ross from NetPotential
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great for jira integration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Probably one of the most reliable help desk tool that provides integration to jira. Great combo to have with on getting support for clients.

Cons

Not sure if this is a zendesk issue but sometimes, email attachments does not attach to jira tickets or it attaches the wrong files.

Review Source
 
 

David from Uber
Specialty: Transportation
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Zendesk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It consolidates your emails into an easy to maneuver platform, allows other people to resolve issues that may be assigned to you. Allows visibility to emails across a team

Cons

Harder learning curve, at times trying to reinvent the wheel. Needs some minor fixes to make it a worthwhile solution over Gmail

Review Source
 
 

Ellen from Uber Freight
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Useful But Confusing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It allows you to communicate internally and externally and see other peoples updates as they come in.

Cons

It takes a long time to put together a request, lots of details needed. There's also a lot of requirements to solve tickets. And creating a brand new email can be really confusing.

Review Source
 
 

Ben from International Neighbors
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Zendesk makes tracking tickets a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

So easy to keep track of who is responsible for a ticket at a given time
easy ability to notate things internally vs. externally
reporting is robust

Cons

Because Zendesk is extremely robust, it does take a few hours to get the hang of. After a few hours a user should have a good idea of the basics.

Review Source
 
 

Corinne from Level Office
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Efficient and Effective!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like this product for the team because it is extremely helpful in keeping track of all of the issues that come up and helps them note every interaction with customers.

Cons

This product is a bit tricky to use if you aren't familiar with it. It takes a little time navigating around the software to fully understand it.

Review Source
 
 

Sachin from Vodia Networks
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Perfect Software for many cases

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1) Gives the user (customer support guy) a complete outlook of and information about a support ticket created.
2) Can also track the ticket details as in, who it was assigned to, assigned date, assignee, where did the ticket origin from.
3) Support people are awesome too, have had no issues which they couldn't fix till date. But also didn't have many issues.
4) The chatting system is incredible. The huge bubble of active users, the details of the users which are chatting with you in realtime, multiple ways to reach them back if you cannot take the chat currently is pretty good too.
5) We haven't even started working on its API yet, from the looks of it, it seems really good and interesting.

Cons

1) Only thing that bothered me is that even with paid services you can add only few people as an agent (customer support guy). Had they had no limit on adding multiple agents or maybe a little generous limit then this would have been the best software for me.

Review Source
 
 

Sara from Marketing and Advertising
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Zendesk is my main portal for client communication.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use between multiple agents makes client communication much easier. Sharing tickets far better than email!

Cons

The biggest con is the formatting of emails is removed once sent from the end user, making it difficult to communicate at times.

Review Source
 
 

Matthew from ONS
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Zendesk users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk makes trouble tickets easy and simple, it's user friendly and tailorable to many uses for the organization. Tying chat to email is makes it more user friendly.

Cons

I cannot think of many cons for Zendesk, it integrates well into our systems and provides quick responses.

Review Source
 
 

Varun from Pereless Systems
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great tool for live chat on website

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Pereless uses Zendesk to monitor and respond to client issues. The software is easy to use from our team and we like having the feature.

Cons

At the time, there are no major functionality issues with the software. We would recommend it to another small business who wants to have a live chat feature on their website.

Review Source
 
 

Jan from Fonality
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Zendesk has been very helpful. Great ticketing system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Updating tickets is very user friendly and you can also build reports based on datas. Enabling chat to assist customer has been huge and helps interaction with customers.

Cons

Price per user can be costly. Creating reports can be complicated as there is a lot of trial and errors when you create them.

Review Source
 
 

Whitney from Zillow Group
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Clean and user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

ZenDesk really is the best CRM I have ever used, and I was in customer service for 10 years. By far and away the most intuitive, simple and clean user experience you will have for a consumer facing CR interface.

Pros

My consumer care team went from using another CRM to ZenDesk and it was like night and day! Cluttered to organized! Overwhelming to clean and easy to navigate! The best feature, in my opinion, is the ability to search for tickets by contact, user or subject and merge those tickets into one. That way you don't have to respond to multiple ticket from the same consumer about the same issue, you can clear those all out at once while creating a better consumer experience (one outbound email). Similarly, the ability to mass select tickets and close at the same time either as Will Not Address (which is a great option) or you can mass select and close using one macro/template. This is particularly helpful when your site has experienced a glitch and you've gotten thousands of tickets about the same issue, you can close them all at once when the issue is resolved or if you have an update. Speaking of macros, having an easy place to store your personal templates as well as share the best templates from your team is a game changer. No more keeping templates stored in random docs and then copying/pasting. Overall, I love ZenDesk! It must have been desinged by people who have been in customer facing roles or focused group the pain points for CRMs incredibly well.

Cons

I really do love this product. The only thing to mention that could use improvement is the (seemingly) constant outages. There were some days where we would have to wait hours to get back in to the tool. I will say, though, customer support was always on top of it and super responsive.

Review Source
 
 

Lorne from Liscio
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We use Zendesk for our Customer Support solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use. Much of the basic reporting is very helpful for smaller businesses. Zendesk is also has a plethora of integrations that allow seamless connection to other services such as Jira

Cons

There is minimal functionality for enterprise-level companies. Pro features are necessary for scaling businesses, yet it is absurdly expensive for the full package.

Review Source
 
 

Morgan from ATS OnDemand
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Good live chat software for website

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use this product on our website as a live chat feature for clients with questions. It is easy for reps to use and offers us a streamlined way to track out tickets.

Review Source
 
 

Brent from ClientSuccess
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Getting started with Zendesk was an amazing experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Zendesk because of their exceptional customer service. It is fast and proactive.

Pros

It has all of the features that I'm looking for, and I'm sure as I learn there will be more to discover. This is much better than the competitive product that we were using before. After I signed up I had a call from the company within a few hours and the rep, who is now dedicated to my account, offered and delivered on providing some specific help for me.

Review Source
 
 

Charli from Forcura
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Zendesk is a must for good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think this tool is great and the company itself does a great job of being transparent and supporting their own clients. They set the bar for good customer service and are enabled by their own app.

Pros

The interface is clean, simple, and easy to use. At the same time, the app is comprehensive and offers all the features you need to run a customer service department of any size. Our support team is humming and we use the feedback feature to keep them accountable. We use the Help Center and it is super useful for our clients. Chat and in-app help are great features that we haven't started using yet.

Cons

I can't think of too many serious cons. Every once in a while the automatic ticketing email system gets confused with forwarding and CCing, but that is usually caused by user error.

Review Source
 
 

Daniel from Riskalyze
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

It's Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zendesk is very comprehensive as a help desk tool. You can link up to JIRA and other software to maximize your effectiveness.

Cons

It's clunky. Zendesk is ugly and slow. For whatever reason, the "best" help desk software in the industry has a terrible UI.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Efficient IT Help Desk Program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love this software! Used it to run a small Help-Desk allowing just 2 IT staffers to keep track of all the companies in-house and remote employees.

Cons

Takes a lot of data entry to get everything going. But if you're patient you'll be rewarded with a program that is cost effective and super streamlined.

Review Source
 
 

Andrey from STERIS Corp
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Organized Application Support with Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we are satisfied with Zendesk. The analytics are really nice and they also provide stats benchmarks based on all other users for example for First Response Time.

Pros

Zendesk has allowed us to funnel internal employee app user questions and problems to an organized location vs a general mailbox. It has been easy to track a conversation from need help to the user received needed support. The Zendesk team has been very responsive when we had questions.

Cons

We inserted the Zendesk SDK into our application and it requires a little work by our agents depending on how each ticket has been submitted. Also, we have 2 accounts - Customer facing and internal facing and there currently isnt a way to assign users to a specific "brand" - that is there language for different accounts.

Review Source
 
 

Jacob from Chameleon IT Service
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Powerful but expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The benchmark software most other companies are compared to. Does not live up to its price and reputation.

Pros

Very powerful software capable of tying in with many other software as well as having an API to tie into anything.

Cons

Expensive, very expensive and sometimes not as reliable as it could be. Often changes are made with no clear benefit to them.

Review Source
 
 

Gregory from Accelify
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Zendesk Enhances Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zendesk allows you to create macros so you can easily answer tickets in the same manner when they pertain to the same question or issue.

Cons

Zendesk reporting stinks. You cannot pull a report on ticket counts and resolutions without coding that yourself.

Review Source
 
 
 
Showing 1-20 of 799


April 2018

April 2018

Strong customer support platform with a lot of integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Becuase Zendesk has so many integrations it makes it relatively easy to get all communication in one place from email to phone to social.

Cons

Onboarding new users is a challenge because it requires learning an additional system on top of whatever traditional system you may have been using.

Review Source: Capterra
 

Brooke from Financial Services Company

April 2018

April 2018

Good ticket management with solid integration options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The company I work for finds this software helpful for our marketing help desk. There is a ticket option so we can prioritize projects. Customer service has always been helpful. I also like how I can add tags to tickets.

Cons

I know that the price is high. The notifications can also be a bit finicky. Also would like to see the software improve/update on mobile.

Review Source: Capterra
 

Heena from Freelancer

April 2018

April 2018

Zendesk is easy to use software but is a bit costlier than other similar tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- easy to use
- views can be created easily
- precise searchability
- free apps available in market place is simple to use
- tagging feature is awful

Cons

- Lots of limitations in community
- customised report generation is complex
- improvement required in zendesk customer support
- automation is not very precise.

Review Source: Capterra
 


April 2018

April 2018

ZenDesk is simple and powerful CS software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was my pleasure to work with ZenDesk software. I even help them to translate to Bulgarian version.
One of the most important thing for customer service software is the ability to searching and finding information for the person you are serving at the time of communication. It is crucial when this communication is over the phone. Thanks to their outstanding UX support agents are capable to find everything related with the person in no time.
Integrations with 3rd party apps are essential but not so important. The thing is WHY these apps are paid? WHY? Why I need to move to the upper level of my subscription to use a specific integration. There is no sense.

Cons

The main reason I switch to alternative was the fact that ZenDesk is unable to deliver visual automation process which will help me and my team to scale our support center.

Review Source: GetApp
 

Bill from W3Global

April 2018

April 2018

Needed this for my client's service desk. It worked well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple interface that was easy to use and navigate. Not too much to get wrong, easy to configure and get up and running.

Cons

Was a bit more expensive than JIRA Service Desk. Seemed dated and didn't have all the features of other SD programs like FootPrints.

Review Source: Capterra
 

Neil from EMC

April 2018

April 2018

You are able to make simple help desk ticket system without needing too much expertise in coding.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy and straightforward to use. It allows for customization. And the end-user interface looks fresh, and is easy to use.

It is also relatively cheap, though once you need a bit more functionality, it can get prices

Cons

Though it is relatively cheap, once you need a bit more functionality, it can get pricey.

It would be much better if it had a pay by what you use structure.

Review Source: Capterra
 


April 2018

April 2018

Great ticket management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We use Zendesk to manager tickets sent in by our customers. It is a super sleek system and was easy to integrate with a few of our other products. Their support was awesome at helping us with out questions.

Cons

The lack a bit of transparency when they make changes and you have to learn to tell with them. Would be nice to get more insight on what updates and changes are coming.

Review Source: GetApp
 

Tanja from Soulcentric LLC

April 2018

April 2018

Clients and supporting in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea of assignment of every ticket to the certain programmer is brilliant and I like it! Not every help-desk software can suggest it. No confusion, no misunderstanding, that one who took a card now responsible for that. This type of desk is suitable for any type of working with programmers that your company have, whether you have your own code-players or you work with freelancers does not matter. The possibility to establish communication between customers and support team is also quite great.

Cons

Actually, I had one little problem while using the trial period of this system. Maybe it was just an accident or something like this, but tickets that I used to create did not appear at once after putting the button. However, after purchasing I did not meet with this anymore.

Review Source: GetApp
 

Nick from Bolton Fine Foods

April 2018

April 2018

one of the best ticketing systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zendesk is easy to set up and configure, it is known for its quality. I love that we can easily get insight into who has been responded to and who is on waiting.

Cons

It is expensive, especially the add-ons like Chat and Talk. The search could do with some fine-tuning, otherwise no real complaints thanks.

Review Source: Capterra
 

Ellen from DXC Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Great solution for everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zendesk is easy to use and it helps to save time when solving customer tickets, because it has a good location that is easy to move inside. Zendesk is well suited for any company who has more than one person in support team. I highly recommend Zendesk to other clients as well.

Cons

Zendesk does not particularly like anything, maybe just one thing: I would like to be able to insert an image, and not attach it. This makes it easier for customers to view screenshots.

Review Source: GetApp
 

Jan from Marketing & Advertising

April 2018

April 2018

The best helpdesk software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great for implementing tracking and controls over helpdesk tickets at any size company. Very flexible.

Cons

Expensive and some features are difficult to implement. I didn't like the mobile app, because it wa slacking functionality.

Review Source: Capterra
 


April 2018

April 2018

Create a customer support portal with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How it's all cloud based - nothing to install. Even works on your phone. Always on, and clients love it too

Cons

A few steps required to set it up correctly. Perhaps needs better waymarking of steps required to onboard correctly.

Review Source: Capterra
 


April 2018

April 2018

ZenDesk has been a great asset here and elsewhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of tracking of helpdesk tickets.

Pros

I like the ability of the product to receive a forwarded email from a specific user/mailbox and create tickets out of it. I give my user a simple email address "help@...." and they can create their own tickets. The management of tickets is super simple which makes it work efficiently.

Cons

I wish you could change the statuses to custom names besides "open, pending,...etc" - would like some options for "awaiting approval" or "awaiting funding" or something similar.

Review Source: Capterra
 

vincent from Shiki Properties

April 2018

April 2018

really helpful

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

better communication with customers/partners

Pros

Nice platform for help/customer support helping us communicating with many platforms.
Works great and help tracking issue as a help communication tool

Cons

Had to sign up / create an account multiple times for no reason when asked to follow a conversation with one of our provider.

Review Source: Capterra
 

ANTONIS from www.antonisdelta.com
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We use this software for communicating between our departments in the studio.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To communicate with our partners, contributors and clients across the studio and remote locations.

Pros

It's a great platform to communicate and for live chat, easy to use and fun. It's highly recommended for all kinds of businesses, especially when someone is in a remote location. Me and my team are very happy and satisfied to use it, and communicate with our contributors and clients.

Cons

Sometimes the data can be overloaded especially if you type fast and this can cause the screen to freeze but that doesn't happen frequently, it has to do also with the signal and network preferences.

Review Source: Capterra
 

Kris from Espyr

April 2018

April 2018

We use this for support request with our website partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that we can reference old requests and can see all support request from all users that had submitted tickets for assistance all in one central place.

Cons

Zendesk can be hard to learn and the workflow is not the best. we don't use all the features so not able to comment further.

Review Source: Capterra
 

Joe from Subscription Catalyst
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Zendesk is the best known format for online customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It takes emails and converts them into an easy to read and approach customer service hub. It is easy to keep track of & manage all past, present and future inquiries.

Cons

Their customer support team can be seemingly uncaring of the issues that come up. Fixes to common issues seem to go unresolved for years, at times. The price gets really high with multiple support agents as well.

Review Source: Capterra
 


April 2018

April 2018

Sometimes you need the help desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sometimes you have to write to a help desk. It is very nice when you can communicate for example in chat. This allows me to go about my day without needing to call in.

Pros

I like that I feel I am being heard. Zendesk has good communication and it is easy to identify what is happening.

Cons

Sometimes if I am using my mobile browser I have issues communicating with Zendesk. I am not sure if this is just a caching issue.

Review Source: Capterra
 

Matthew from e-vos

April 2018

April 2018

Really great ticketing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We implemented ZenDesk at our organization as a ticketing platform a few months ago, and it's been great. Our clients are creating their own tickets, it's easy to route them around the organization, and the reporting has really come in handy.

Cons

No cons so far to report - everything up to this point has worked really well for our purposes. Highly recommended!

Review Source: Capterra
 


April 2018

April 2018

Easy to integrate on your website and get chatting right away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it was very easy to integrate on my Wordpress website and it was easy to use and implement right away.

Cons

I don't like how there's no mobile app for the software where I can message potential leads on the go vs. always on desktop.

Review Source: Capterra