

Issuetrak Software
FrontRunners
About Issuetrak
Issuetrak Pricing
Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?
Starting price:
$59.00 per month
Free trial:
Available
Free version:
Not Available
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Issuetrak User Reviews
OVERALL RATING
Showing 1 - 5 of 172 reviews

Valery
Verified reviewer
Company size: 201-500 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
February 2018
Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.
Resolves the complexity of tracking issues.
Pros
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Cons
Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.
Alexander
Company size: 10,000+ employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
May 2022
Tracking 23 Organizations at Once
Very positive. This is the thing that keeps us moving. I was with this company a decade ago before Issuetrak and recently came back as a manager. Let me tell you, this software has revolutionized our technical department.
Pros
Data tracking, hands down. I can research past issues with confidence. It takes a bit of management to keep people from being lazy when entering tickets, but when all the information is there this becomes a very powerful tool that can be used to track day to day problems, but it can also compile them over years to see larger trends that otherwise would have gone unnoticed. It also helps me and others cover our bases and provide evidence to either support or refute vague claims that otherwise would be anecdotal in nature.
Cons
The search function can, at times, can feel clunky. It's not bad, but if you are asking me to pick nits here, this would be it. One annoyance is searching users, where I have to pick between active or non-active. I don't know why I can't search both at the same time, which would speed up my process. Also it seems like the main search tool at the top could be a little more robust. I almost never come up with anything useful out of it as I think it only looks at subject line searches. When searching names or terms often times the search gets confused by one letter or capital difference. I feel like to be truly effective the search function could have more intelligence (speaking from a place of not knowing at all how that works). This is not a con, but in my opinion the mobile settings are not sufficient for use on the phone. As we move further and further remote in our jobs, it would be very handy to have an Issuetrak app. A dedicated mobile device application that is not through the web browser would elevate this experience ten fold if done properly. As of right now I use Issuetrak almost exclusively on my PC, but I could see the benefits of a mobile experience, keeping notifications within the app and reducing email accumulation. Right now I basically ignore Issuetrak when traveling, and it would be wonderful if this didn't have to be the case.
Wesley
Company size: 51-200 employees
Industry: Staffing and Recruiting
Time used: Less than 6 months
Review Source: Capterra
May 2022
Review from someone that set up a very in depth system start to finish
Fully built out and implemented this system. We have over 100 issues with unique advanced task flows for each. The system went live end of March and has processed around 350 issues since. Continuous improvements and adjustments have been necessary since. Just now getting to the point where the system is pretty much running on its own.
Pros
Range of features. Ability to customize.
Cons
User experience. Software feels outdated. Missing a lot of basic and somewhat obvious features. (I have provided feedback on this).
Reasons for choosing Issuetrak
I was not involved in the purchase.
Jeromy
Company size: 11-50 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
May 2022
Issuetrak for SaaS Customer Support Management
Our overall experience with Issuetrak has been wonderful. It enables our teams to focus on development and management while providing full-service support to our customers.
Pros
As a medium sized business developing and maintaining Software as a Service application for Federal, State, and Local governments, our ability to leverage Issuetrak as a full-fledged issue ticket management and help desk system is critical to our operations. Our customers appreciate the full-service ticketing system and feel they're being treated professionally.
Cons
Issuetrak has a definite learning curve. Because of its high extensibility and customization, it is very easy to get lost in the options. However, Issuetrak trainers and support personnel are extremely helpful and quick to respond.

Richard
Verified reviewer
Company size: 201-500 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
October 2017
Great product and amazing support. IssueTrak Support is always just a phone call away.
Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.
Pros
Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.
Cons
Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.