# Issuetrak Software Reviews, Demo & Pricing - 2026 > Review of Issuetrak Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/issuetrak-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Issuetrak Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/issuetrak-profile/alternatives/) # Issuetrak 2026: Benefits, Features & Pricing Wondering if Issuetrak is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Issuetrak 4.6 [(205)](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/) Pricing Starting at $478.00 per month ### About Issuetrak Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, including IT help desk, customer support, project management, and more. Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size. The product’s features include a task manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory. Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub. Issuetrak offers full-time support, as well as guided implementation and onboarding to assist users in configuring the site exactly how it’s needed. Wondering if Issuetrak is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Issuetrak User Interface ## Popular Issuetrak Alternatives Main Product Issuetrak 4.6 [(205)](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.56Value for money - 4.74Customer support - 4.39Functionality Pricing Starting at $478.00 per month Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15412)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [GitHub](https://www.softwareadvice.com/project-management/github-profile/) 4.8 [(6186)](https://www.softwareadvice.com/project-management/github-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.63Value for money - 4.34Customer support - 4.66Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [TrackVia](https://www.softwareadvice.com/scm/trackvia-profile/) 4.6 [(50)](https://www.softwareadvice.com/scm/trackvia-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.74Customer support - 4.32Functionality Pricing Starting at $499.00 per month Get Price Alternative Product [EZO](https://www.softwareadvice.com/cmms/ezofficeinventory-profile/) 4.6 [(1544)](https://www.softwareadvice.com/cmms/ezofficeinventory-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.58Value for money - 4.59Customer support - 4.45Functionality Pricing Starting at $48.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price ## Issuetrak Pricing and Plans Starting price: $478.00 per month Free Trial Free Version Cloud Annual $876.00 per user, per year Plan includes: - Agents Plus Free Unlimited Users - Automatic Software Updates With Expert Maintenance Included - Enhanced Security - Guaranteed Uptime - Guaranteed Performance - Custom URL (TLS/SSL) - Test Site Sandbox Environment - US/Canada Hosting - SOC2 Certified - And More Features Linked On Product Features Page On-Premises Annual $478.00 per user, per month Plan includes: - Agents Plus Free Unlimited Users - Perpetual Or Annual Licenses Available - Full Control Over Security, Connectivity, And Data - You Control The Servers In Your Own Environment - Scale Servers Hosting Issuetrak To Your Needs - Perform Maintenance And Upgrades On Your Own Schedule - Security And Control Of Your Data - And More Features Linked On Product Features Page Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Issuetrak Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Issuetrak Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics API Application Management Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Routing Autoresponders Backlog Management Barcode/Ticket Scanning Billing & Invoicing Budget Management Bug/Issue Capture Bug Tracking Call Center Management Canned Responses Case Management Catalog Management Change Management Change Planning Change Tracking Chatbot Chat/Messaging Checklists Client Portal Collaboration Tools Commenting/Notes Commercial Properties Communication Management Compliance Management Configurable Workflow Configuration Management Contact Database Contact Management Content Library Contract/License Management Corrective and Preventive Actions (CAPA) Cost Tracking Customer Communication Customer Complaint Tracking Customer Database Customer Engagement Customer History Customer Segmentation Customer Service Analytics Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Document Management Document Storage Email Alerts Email Templates Equipment Maintenance Equipment Management Event Triggered Actions Facility Asset Management Feedback Management File Management Fixed Asset Management Forms Management For Nonprofits For Schools For Small Businesses Full Text Search Help Desk Management Historical Reporting Inbox Management Incident Management Interaction Tracking Internal Chat Integration Inventory Control Inventory Management Invoice Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Knowledge Management Learning Management Macros/Templated Responses Maintenance Management Materials Management Mobile Access Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multi-Location Multiple Projects Onboarding Parts Management Performance Metrics Pre-built Templates Preventive Maintenance Prioritization Problem Management Procurement Management Project Management Quality Assurance Queue Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Release Management Reminders Remote Access/Control Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requisition Management Rich Text Editor Role-Based Permissions Routing Rules-Based Workflow Scheduled/Automated Reports Search/Filter Self Service Portal Service Catalog Service History Service Reporting Service Request Management Single Sign On SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Task Management Task Planning Task Progress Tracking Task Scheduling Templates Text Editing Third-Party Integrations Ticket Management Training Management Usage Tracking/Analytics User Management Vendor Management Web Notifications Website Integration Workflow Automation Workflow Management Work Order Management WYSIWYG Editor ## Issuetrak Integrations Microsoft Entra ID Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Okta Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review See all 10 integrations ## Issuetrak User Reviews Overall Rating 4.6 Ratings Breakdown 5 65% 4 28% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.6 Customer support 4.7 Functionality 4.4 Jeromy S. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Reviewed July 2023 Issuetrak Customer Support for SaaS Development Company 5 Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ticket notes and tasks. Secure relevant ticket access for customers and clients. Cons: Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system. Reasons for switching to Issuetrak Issuetrak is a more comprehensive, customer support based service compared to Jira. Vendor Response Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! Replied July 2023 Read More JD John D. Verified reviewer Environmental Services 51-200 employees Used weekly for less than 2 years Reviewed May 2025 Yellow Bird Outdoor 5 While our overall experience with IssueTrak has been positive, our objective to replace Jotform for community and general submissions has unfortunately stalled. Jotform's ease of use made a full transition a non-starter. Furthermore, with our teams effectively utilizing mobile-centric apps like GoCanvas, there's a strong preference for the most mobile-friendly platform available. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service. Cons: A notable drawback for IssueTrak is the absence of a dedicated iPhone app. While the web interface is mobile-accessible, a native app could significantly streamline ticket updates and closures for field teams, offering a more convenient and potentially faster user experience on the go. Reasons for choosing Issuetrak IssueTrak's highly responsive customer service team and powerful reporting features were compelling advantages. It wasn't until further into our process that Monday.com came onto our radar. Vendor Response Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak’s customization capabilities and our customer service have made a strong impression—that’s exactly the kind of experience we strive to deliver. We also appreciate your candid feedback regarding mobile accessibility and webform usability. We’re currently working on streamlining and modernizing our Webform functionality to make it more intuitive and user-friendly. If you ever find yourself reconsidering Jotform alternatives, we’d love for you to keep an eye on our Product Roadmap—some exciting updates are on the horizon! Thanks again for choosing Issuetrak and for helping us grow with your insights. If you ever want to chat more about your needs or upcoming features, our team is always here to help. Replied July 2025 Read More SK Salman K. Verified reviewer Non-Profit Organization Management 201-500 employees Used daily for more than 2 years Review source Reviewed October 2018 Simple and Effective 4 Previously 5 Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report. Ratings Breakdown 4 Ease of use 3 Value for money Previously 4 4 Customer support Previously 5 3 Functionality Previously 4 Pros: The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product Cons: Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies. Read More Swagat G. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 12 months Review source Reviewed March 2026 Decent product but needs some improvement 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Overall, I like how simple and straightforward the product is. Loads fast, does it's job well, no bugs experienced so far. Cons: Well, Issuetrak is decent ticket tracking product. I just wish the UI was better, expecting something modern. Right now it looks as if it is from the 90s. Some data visualization features would be great too. Vendor Response We're sorry to hear about your poor experience with our UI. Please contact our Support team! (support@issuetrak.com) Our Product Manager would love to learn more from you. Replied March 2026 Read More MR Mike R. Verified reviewer Consumer Goods 11-50 employees Used weekly for less than 12 months Reviewed May 2025 IssueTrak - Versatile and Configurable and Gets It Done 5 Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time. Cons: Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window. Reasons for choosing Issuetrak Features seemed all there, and they are. Price was a factor. $1,000/yr was affordable. Vendor Response Mike, thank you for your review! It's great to know that you can rely on Issuetrak's configurability and quick turnarounds. Even better to learn that multiple departments are happy with our product! We appreciate your feedback regarding the left menu, and we'll certainly take your suggestion into consideration to prevent future frustration. Thank you for choosing Issuetrak over alternatives like HubSpot. We're glad our features and pricing have been a good fit for your organization. Please don't hesitate to reach out if you have further suggestions or need assistance. We're here to help! Replied May 2025 Read More JC John C. Verified reviewer Mechanical or Industrial Engineering 501-1000 employees Used daily for more than 2 years Reviewed May 2025 RMA Specialist Manager 4 You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Reporting is excellent for pinpointing quality issues and ease. Pricing allows us to provide visibility to all clients. This is something that we have received positive feedback from our customers. Cons: Customizing which task sends out a email to customer. You can only restrict all or send all emails by client not task. Task groups cannot be grouped and shrunk. So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group. Reasons for choosing Issuetrak Costs per user main reason but costs to build an RMA system within SF and the quality of reporting was a huge obstacle. Reasons for switching to Issuetrak Lotus Notes died so Hale needed another RMA system Vendor Response John, thank you for your detailed review! We're happy to hear our reporting features and pricing have been beneficial for you and your clients. Positive feedback from your customers is always wonderful to hear. We appreciate your insights on customizing email tasks and task group navigation. Your feedback is invaluable and will help us improve our system to better meet your needs. It's great to know that, despite some limitations, our support team has been able to provide a clean experience for your internal customers. Your satisfaction is our priority. Thank you for choosing Issuetrak over other alternatives. We're glad our cost-effectiveness and reporting quality stood out to you. If you have any further suggestions or need assistance, please don't hesitate to reach out! Replied May 2025 Read More JH Jonas H. Verified reviewer Financial Services 201-500 employees Used monthly for more than 2 years Reviewed May 2025 Best Support out there 5 I can only speak to the back-end but experience there has been great, and this is mostly due to the Support Quality. I never have to worry about getting some off-shore technician that just reads from a book and asks me to do stuff that I have already done. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Support! I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there. US Based, knowledgeable and fast to respond to any question! Cons: Many updates but they are easy to deploy so not really a con. Biggest hurdle we had was that we started out with SQL Express as that was one of the supported models. This turned out to be a pain to move over to SQL Standard but again support was there to guide us through the process. I just wish we would have started out with SQL Standard from the beginning. Reasons for switching to Issuetrak Old system was no longer supported so we had to look for an alternative Vendor Response Jonas, thank you for your feedback! We're delighted to hear about your consistent exceptional experiences with our support team. We strive to deliver the best support out there, and we're glad you feel the benefits! We appreciate your insights on the SQL Express to SQL Standard transition. We're glad our support team could assist you through the process. We're committed to continue providing excellent support to exceed your needs. Please continue reaching out to us any time you need assistance. Replied May 2025 Read More KC Kathy C. Verified reviewer Utilities 2-10 employees Used daily for more than 2 years Reviewed May 2025 IssueTrak: A Few Limitations, But Keeps Your Tickets In Good Order 4 As an Admin and daily user, I like it. I know not everyone in my company utilizes it efficiently. But usually we can manipulate things the way we need them. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: I like that open tickets can be sorted by day and time fields. This serves like a to-do list as we tackle tickets in service. Cons: Sometimes two people are working in tandem on the same ticket. Tasks are OK, but if you're used to seeing your to-do list by what you are scheduled for as "Next Action" you don't want two lists of your "Next Actions" and Tasks Assigned. So to have a way to Next Action another person would be great. Also, more characters are needed in the task name field and Scheduled PAs subject field. You want things as visible as possible without clicking into things to get a full description. Vendor Response Kathy, thank you for taking the time to share your detailed feedback on Issuetrak. We're glad to hear that sorting by field has been helpful for managing your day-to-day tasks! We appreciate you sharing your challenges and suggestion regarding "Next Actions" on a ticket, as well as the character count to enhance visibility. We take your feedback seriously for our future updates, as it is crucial in helping us improve our platform. We are pleased your daily use of Issuetrak is enhancing your procedural efficiency! Please reach out any time if you have more suggestions or need some assistance. We're here to help! Replied May 2025 Read More PK Patrick K. Verified reviewer Airlines/ Aviation 201-500 employees Used daily for more than 2 years Reviewed May 2025 Sr Systems Administrator 3 Positive, with many minor annoyances as stated above. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Very versatile and can be used for many complicated work flows for many different departments. Cons: Object organization is terrible everything is presented in one large list Issue Forms, Types, Templates, Issues, task groups and so on. It would be great if these could be organized in a folder structure of some sort. Also escalation notifications on tasks would be a huge benefit. I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. Having reactive drop boxes in Issue Templates would be helpful to example when I select subtype 1 it would filter what is presented by subtype 2. It would be nice to assign permissions to specific ticket types instead of globally example only allow closing of ticket type A currently I have to give global permission so they can close any open ticket. Vendor Response Patrick, thank you for this valuable feedback. It's wonderful that you're pleased with Issuetrak's workflow versatility across different departments. We appreciate your idea for better organization through a folder structure. Our Product Owner brings every suggestion into consideration, and we are making a point to look into escalation notifications, interface speed, reactive drop boxes, and specific ticket type permissions. Additionally, we'll ensure that our Product Engineers will make the configuration experience as beneficial as possible! We're glad you have a positive overall experience, despite the minor flaws! We're committed to making the Issuetrak experience better for you. Thank you for your review! Replied May 2025 Read More KC Kris C. Verified reviewer Marketing and Advertising 1001-5000 employees Used daily for more than 2 years Reviewed May 2025 I love Issuetrak Support! 5 Great...couldn't be better! We have a vanity URL that \[sensitive content hidden\] goes above and beyond to assist me with whenever we need to update it. I know his name because Issuetrak seems to retain their people, and it has been so nice to work with him over the years! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The technical support. I have been working in the IT industry for many years and the technical support from Issuetrak is by far the best ever! There are multiple ways to open a ticket. You can even call and speak to a human! 99% of the time the issue is resolved on the first call! Cons: I really don't have any cons, but if I had to name one, I suppose it would be cost. We downgrade accounts from agent to user fairly often to keep costs down. That is a bit of a pain. Vendor Response Kris, thank you for your review! We're delighted that our technical support has made such a positive impact on your experience. It's great to know that our team has been able to resolve issues promptly and that you appreciate the multiple ways to open a ticket. We understand that managing costs can be a challenge, and we appreciate your feedback on downgrading accounts. We'll keep this in mind as we continue to improve our services. It's wonderful to hear that our team member has been able to assist you over the years. We're proud of our team's dedication and longevity, and it's always rewarding to hear that our customers value this, too. Thank you for choosing Issuetrak! If you ever need anything, we're here to help. Replied May 2025 Read More Showing 1 - 10 of 205 Reviews [See All Reviews](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/) ## Issuetrak Popular Comparisons [Jira vs Issuetrak](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/issuetrak/)[GitHub vs Issuetrak](https://www.softwareadvice.com/project-management/github-profile/vs/issuetrak/)[TrackVia vs Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/vs/trackvia/)[EZO vs Issuetrak](https://www.softwareadvice.com/cmms/ezofficeinventory-profile/vs/issuetrak/) [Compare All Alternatives](https://www.softwareadvice.com/crm/issuetrak-profile/alternatives/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4082) Recently recommended **10** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **6** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3456) Recently recommended **0** times Stuck Between Options? 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