The logistics department is more relaxed with the help provided by this platform.

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable. A good customer service and technical support, we will continue using it !!!!

It is an incredible platform, but it will help us more if the custom fields are added automatically at the end of each search, we hope they improve this so that they are practical.

Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.

From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.

We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service.

Very customizable. Like the ability to be able to pull raw data sets on anything we need.

Does not integrate with Financial or 3rd party software without ample time and money invested.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.

My organization has really benefitted from utilization of this software. Your team has been amazing to work with!

This software was easy to customize for my organization's needs. Implementation was very smooth with expert assistance from [sensitive content hidden]. The team was very flexible in working within our timeline. This system is far better than our prior system, and the reporting capabilities, auto-escalation, and automated report functions are outstanding!

That we didn't start using this sooner!

we are currently trying to get the rest of the company to standardize on Issue Trak for all departments

orgainzes our tickets, helps create a knowledge base

When updating a ticket I get numerous emails with status updates...hard to keep track of

The customer service, professionalism and support is phenomenal.

The "Bang for the Buck". The amount of features and functions is incredible!

The only item that I'd like to see worked on is the inability to change or modify some of the "set" fields.

Great!

emailing IT request in to the system, works with MS365The upgrades in the last 24 months

Knowledge Base and Calendar system need an upgrade

Very positive experience with great customer support.

The ability to customize it to make it what you need.

Can be hard to know how some changes will affect other functions.

Like it

Easy to use and user friendly. Quick and fast

Nothing so far … haven’t had any issues not to like it

One of the features that i currently have an issue with is the integration of O365. We spent hours with your technicians and still couldn't get the issue fixed from over two years ago. Hoping an upgrade to version 10.1 will remedy the situation. Your Survey feature needs to be a little less bland! My company would LOVE to use this more but overall our survey takers find them boring. Give us the option to add more designs, more fonts...just more of everything! And please change the survey result display...gosh add some graphs or piecharts...please!

ease of use entering tickets

survey needs work need the ability to integrate o365

Issue Tracking for our IT Help Desk.

The cost of the product is a huge seller, especially when compared to similar products on the market. Their customer support and sales team are easy to work with and quick to resolve issues.

Very basic solution that requires extensive periods of time to pull reports from (they have to be manually created) and to customize/maintain. IssueTrak does not check back on a regular basis to reevaluate/reassess how their customers are utilizing the product and if there is any improvements they can help them make.

as an IT dept, we have used IssueTrak to maintain all our Inventory, Contracts, Contacts, setup automatic reminders for Renewals...used PC-Trak (until recently) for Inventory. we publish our internal info as KB articles and that comes in quite handy for little-used but very-important means of troubleshooting and knowledge transfer. their tech support is super-responsive and there hasn't been a problem with their product that couldn't be resolved....suffice to say, we really haven't had that many 'issues' with it anyhow. once you get your own concept down of the Hierarchy (global and such) then it's very simple to use...and customizable to way YOU want to 'think' or how u want to use it. we did eval several other products 4 years ago, when we choose this...and haven't looked back.

customization , quick-pick setups for repetitive tasks/scenarios

small learning curve...but then is easy-peasy

We have been using IssueTrak for about three years now. We began using it as an issue tracking system for company and since it has evolved into so much more! We are now using it for IT/HelpDesk issues, Customer Service, and our VendorHelp platform. Any time we have a problem or need help with something with the site, the support team at IssueTrak is always prompt in assisting. I would recommend this to anyone and give 5/5 stars!

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The workflow is sometimes difficult to understand or get around when trying to set a certain user up with certain functionalities.

So easy to use and wonderful support team!

They are constantly listening and improving the software which is wonderful to keeping up with change. The simplicity of using this tools is so easy it takes our departments about 1 hour to learn how to use issuetrak. In about 1 weeks they are well on their way with no issues

We have not complaints about Issuetrak, the only thing I could provide is that we wish that the issues would be a little more intuitive when the same customer submits several times, this would avoid more than one issues opened for the same customer

The ability to analyze repeat issues/concerns and utilize the data to justify IT expense to correct the issue.

The software is very intuitive and if there is an issue, help is just a phone call or e-mail away. Reports can be easily exported and the variety of extracting data is endless.

I would like the reports to show trend analysis, but that is not a deal breaker. Your reports are easily exported to Excel where you can manipulate the data in any way possible.

Our organization uses IssueTrak for Helpdesk/IT issues to provide top-notch customer service, including the use of the Asset Management and Surveys modules and the Dashboard, Knowledge Base, and Projects features quite extensively. We have found IssueTrak to be quite capable of fulfilling all of our needs in these areas.

Stability, web-based, AD authentication, available features, optional modules, customizability

Occasional problems with KB articles not being editable after creation