Microsoft Dynamics 365 Software


Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

Business performance
Business performance

Business performance

Sales dashboard

Sales dashboard

Desktop & mobile view

Desktop & mobile view

Relationship insights

Relationship insights

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



2,526 Reviews of Microsoft Dynamics 365

Overall rating

4.5 / 5 stars

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videlis from DEL MONTE KENYA HOLDINGS INC

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Perfect Customer Management Tool.

My overall encounter with Dynamics CRM is encouraging, as since its implementation, I have seen a remarkable improvements in terms of customers' satisfaction and relations. The management team has been able to wholly respond to the raised concerns.

Pros

Dynamics CRM has the ability to track all the customers complaints, desires, and insights. As a result, the management team is able to respond to them successfully, and this improves their satisfaction. Again, even though the implementation process is hectic, the support team of Dynamics CRM is there too offer the required guidance. Lastly, Dynamics CRM eliminates the traditional paperwork, which affected the performance of a firm and the customer relations with the organization.

Cons

However, the process of implementing Dynamics CRM in an organization is tiresome, as it requires a lot of paper work, and huge finances. I wish the vendor could make it more simple and favorable to all the users.

Review Source: Capterra

Jamie from Real Canadian Superstore

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Love it

Pros

I love how easy it is to get on and it’s one click to what I have to find I definitely recommend this to everybody

Cons

It a little slow at first freezes sometimes put still give it 4 stars

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

Popular ERP software that is highly configurable

Pros

It is highly popular and therefore utilized by many other software companies. Highly configurable.

Cons

While it is highly configurable, this can sort of make data available in different forms in many different places, which if implemented improperly can seem to lose concisiveness.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy to Use

Microsoft Dynamics CRM is a simple, integrated software that can be used even without internet. However, it can be complex initially, has a slow mobile application and the internet determines the speed of saving.

Pros

The CRM is very easy to use and easy to customize. Even people with no programming knowledge can use the software without having problems. The software is also integrated with Outlook, thereby making communication easier, and all other Microsoft products. The software can be used even offline and the data will be synchronized once the user is online again.

Cons

The initial period of using the software can be complex as it needs time to get used to. The saving of data also depends on the internet speed. In addition, the mobile application has many problems such as being slow and unresponsive.

Review Source: Capterra

Dinanka from Manufacturing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

This software is the best

Yes have realize the this software very help to me and others

Pros

This software is good and its easy to handle

Cons

Very good and easy to work and i dont know how to explain to you.

Review Source: Capterra

Jonathan from Nova Blue Computing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics is a great and wonderful software to use.

Problems Dynamics solves are like sales force management and easy reporting and forecasting. Benefits like Marketing Automation and Email Marketing is really nice to use.

Pros

I like using the Marketing Automation as well as the Email Marketing the most.

Cons

I like the social Network Integration the least. But it is still a great software.

Review Source: Capterra

Ed from Microraptor Computer Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics Delivers

Overall Microsoft Dynamics should be the go to ERP and CRM software for medium to large businesses. It's range of features and ability to scale up is unrivaled.

Pros

Microsoft Dynamics is extremely powerful and robust. As a unified ERP and CRM system it's an extremely powerful business tool. Dynamics can be scaled to literally any size business.

Cons

The workflow could be more intuitive at times.

Review Source: Capterra

michael mason from Adaptive solutions Construction

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

microsoft dynamics start your life

My experience with this product is very satisfactory because it meets the necessary because it has a very fast deployment, it is easy considering that it has more mobility in our case, it facilitates our company with greater mobility

Pros

what I like most about microsoft dynamics is that it is very easy to implement, it has an easy use and easy handling, you can also connect with your existing business applications and see the increase in productivity, both short and long term.

Cons

I have always liked working with Microsoft Dynamics since I do not find any disadvantage, it has a lot of advantage for my life and my career

Review Source: Capterra

Joseph from CyberCoders

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Joe's MS Dynamics Review

Great overall experience. I have used several older versions of the software. This version by far is the best.

Pros

I used the MS CRM Dynamics software. Everything is laid out very clearly on the user interface. Very easy to navigate screens. It has several really nice features.

Cons

I did not find anything I really did not like. The software is very responsive and easy to get to areas that i need to focus on.

Review Source: Capterra

Allyson from IAAO

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics Software

We are able to get reports needed for multiple accounts into a single report. It's easy to pull a financial statement quickly and it was of great help with the budget planning process for next year.

Pros

I love the reports that are produced. They are easy to read, clear to understand, and you don't have to figure out what they mean.

Cons

It's pretty complex in learning the different parts of the report management writer. It is not real intuitive to my way of thinking.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Helpful Service

Pros

I really like the ease of use! Especially if I’m on a hurry

Cons

Sometimes I feel like there were some pauses in the program while in use.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Dynamics Nav

Pros

Program very complete, as many features, excellent tool for personal organization.

Cons

Much information on the screen, it is necessary to look for the main tools, it requires a little patience

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

Great organizational-level solution

Pros

I have used DynamicsCRM for two different organizations. What I like most about the product is the level of customization that has been made available for organizations to change the display/interface of the data to even individual team members in different roles across the organization. While the raw Dynamics CRM environment can be a bit of an 'overload' (especially for front office staff who may only need 1 or 2 bits of information), these customization options allow for organization/industry specific changes as well as a more user-friendly experience

Cons

While the customization options are great, there are a few key bits that are 'frozen' (for the lack of a better term), and cannot be changed/edited/removed. As the program is designed for a more sales-focus organization, these 'hold-overs' has caused a bit of an issue with my current non-profit organization which has customers, but not in such a sales-driven fashion.

Review Source: Capterra

Rohan from Confidential (In stealth mode)

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Amazing Product

We have been using Dynamics CRM for our company for over two years now with great effects. Though it dawns too big for individuals at time and you need to know what you are doing, training sessions are essential for team members to continue using it. It has endless functionalities and features that can handle large amount of data.

Pros

-Functionalities
-User Interface
-Custom options
-Data Connectors
-Team Collaborations
-Application Integration
-Security

Cons

-Ease of Usage
-Too big to handle
-Advance Reports are very complex

Review Source: Capterra

Divyesh from techno pro solutuion, USA

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Happy to use

Pros

Happy to use and somewhere new to explore

Cons

It some time need guidence to get aomething out

Review Source: Capterra

Alexa from ATN, Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Wonderful for small business!

There are several benefits using dynamics. The integration and help desk sector are my favorites. It is great with customer relations and keeping in contact.

Pros

I love the ease of the help desk sector. Makes life easier to have this on hand.

Cons

I did not like that it was a little hard to get used to.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great tool, expensive licenses.

Positive

Pros

This is a great tool for the medium sized organisation (1000s of employees). The fact that most organisations use Microsoft Office tools as well means you can consolidate licensing.

Cons

As with all Microsoft and Oracle software. They licensing is still very expensive.

Review Source: Capterra

Damindu from SLIIT

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best Adaptable business management solution for reasonable price

Pros

Everything connect to cloud. Business automation workflows are useful. Can integrate with other Microsoft products. Easy to customize to meet business needs.

Cons

Software is bit slow.It takes a time to learn software functionalities. need to be more user friendly.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Ok. Hard to navigate

Pros

Gets the job done. Offers customization options

Cons

Difficult to navigate. Lots of fields that are not intuitive.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Functionality

November 2018

Stands out

Pros

Works within outlook, apart from that all CRMs pretty much do the same.

Cons

Not really intuitive. It takes time to find your way around if you're not yet familiar with it.

Review Source: Capterra

Displaying 1 - 20 of 2,526 reviews