Microsoft Dynamics 365 Software


Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

Business performance
Business performance

Business performance

Sales dashboard

Sales dashboard

Desktop & mobile view

Desktop & mobile view

Relationship insights

Relationship insights

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



2,516 Reviews of Microsoft Dynamics 365

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 2,516 reviews

Start your review of Microsoft Dynamics 365

Write a review

Allyson from IAAO

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics Software

We are able to get reports needed for multiple accounts into a single report. It's easy to pull a financial statement quickly and it was of great help with the budget planning process for next year.

Pros

I love the reports that are produced. They are easy to read, clear to understand, and you don't have to figure out what they mean.

Cons

It's pretty complex in learning the different parts of the report management writer. It is not real intuitive to my way of thinking.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Dynamics Nav

Pros

Program very complete, as many features, excellent tool for personal organization.

Cons

Much information on the screen, it is necessary to look for the main tools, it requires a little patience

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

Great organizational-level solution

Pros

I have used DynamicsCRM for two different organizations. What I like most about the product is the level of customization that has been made available for organizations to change the display/interface of the data to even individual team members in different roles across the organization. While the raw Dynamics CRM environment can be a bit of an 'overload' (especially for front office staff who may only need 1 or 2 bits of information), these customization options allow for organization/industry specific changes as well as a more user-friendly experience

Cons

While the customization options are great, there are a few key bits that are 'frozen' (for the lack of a better term), and cannot be changed/edited/removed. As the program is designed for a more sales-focus organization, these 'hold-overs' has caused a bit of an issue with my current non-profit organization which has customers, but not in such a sales-driven fashion.

Review Source: Capterra

Rohan from Confidential (In stealth mode)

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Amazing Product

We have been using Dynamics CRM for our company for over two years now with great effects. Though it dawns too big for individuals at time and you need to know what you are doing, training sessions are essential for team members to continue using it. It has endless functionalities and features that can handle large amount of data.

Pros

-Functionalities
-User Interface
-Custom options
-Data Connectors
-Team Collaborations
-Application Integration
-Security

Cons

-Ease of Usage
-Too big to handle
-Advance Reports are very complex

Review Source: Capterra

Divyesh from techno pro solutuion, USA

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Happy to use

Pros

Happy to use and somewhere new to explore

Cons

It some time need guidence to get aomething out

Review Source: Capterra

Alexa from ATN, Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Wonderful for small business!

There are several benefits using dynamics. The integration and help desk sector are my favorites. It is great with customer relations and keeping in contact.

Pros

I love the ease of the help desk sector. Makes life easier to have this on hand.

Cons

I did not like that it was a little hard to get used to.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great tool, expensive licenses.

Positive

Pros

This is a great tool for the medium sized organisation (1000s of employees). The fact that most organisations use Microsoft Office tools as well means you can consolidate licensing.

Cons

As with all Microsoft and Oracle software. They licensing is still very expensive.

Review Source: Capterra

Damindu from SLIIT

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best Adaptable business management solution for reasonable price

Pros

Everything connect to cloud. Business automation workflows are useful. Can integrate with other Microsoft products. Easy to customize to meet business needs.

Cons

Software is bit slow.It takes a time to learn software functionalities. need to be more user friendly.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Ok. Hard to navigate

Pros

Gets the job done. Offers customization options

Cons

Difficult to navigate. Lots of fields that are not intuitive.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Functionality

November 2018

Stands out

Pros

Works within outlook, apart from that all CRMs pretty much do the same.

Cons

Not really intuitive. It takes time to find your way around if you're not yet familiar with it.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great product, useful, highly functional

Pros

I find this product useful and easy to use, highly functional and highly recommend. Easy to figure out, no need for complicated training. Self guided.

Cons

No cons at this time. As with all Microsoft products, easy to use, user-friendly and adaptable

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

November 2018

using it for to numiriz my startup

Pros

functional, compatibility with office , design

Cons

complexe, need staff formations, sometimes problems with autentifications

Review Source: Capterra

Cheshan from Currently Seeking New Role

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics is amazing!

Pros

When it comes to talk with my clients about their projects that I am currently working on, Dynamics makes it easy to manage the ongoing projects with new details.aftet i use the Dynamics,i never missed important things of my projects. Ultimately software organisation is amazing.even with my tablet i can use with ease.

Cons

Definitely call report. I like it more if it's UI design clear more than now.

Review Source: Capterra

Conor from K-Motion Interactive

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Use it regularly

Pros

I use this software to keep track of leads and contacts. Very convenient to track touch points to clientele.

Cons

Sometimes emails do not track all the time and the system tends to freeze when opened for too long.

Review Source: Capterra

vivek sarma from Binary stream Inc.

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

D365 Business central

excellent

Pros

1) ERP on cloud is exciting
2) We dont need to worry about D365 upgrade or SQL maintenance since Microsoft is taking care it.
3) SAAS based architecture.
4) From developers standpoint, creating dockers image provides developer access to latest image and we dont have to wait for 6 months to check code compatibility.

Cons

1) D365 Business central Docker images crashes some times and its so difficult to debug it and the errors are not developers friendly.
2) expecting the developers to create new image every 90 days is time consuming.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

November 2018

Microsoft Dynamics CRM Review

Pros

The solution is easy to use and easy to learn processes.

Cons

Perhaps, we have customized the solution too much. Certain functionality keeps breaking within the solution.

Review Source: Capterra

Apple from Resorts World Manila

Industry:  Hospitality / Travel

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Another Great Product of Microsoft

Thanks Microsoft!

Pros

Great business software that can also use in mobile. Very convenient and easy to use even without connectivity.

Cons

Some of the features is very helpful but hard to use when you are not very knowledgeable and familiar on microsoft product.

Review Source

Nava from UT

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics

Pros

The thing that we dont need to buy it is perfect in my idea

Cons

The only thing is that it need internet connection...

Review Source: Capterra

Rob from Lennar homes

Number of employees:  5,001-10,000 employees

Ease-of-use

Customer support

Functionality

November 2018

From a dev/DBA standpoint

Pros

Support for SSIS APIs and good customizability in the front end. Views on the back end for transparency. Data structure is very intuitive. Very good support and connectivity to third party stuff like marketing tools and nurture campaigns.

Cons

Not the most *easily* customizable structure for maintenance of logs and stuff. Not super smart about index maintenance either. This was using an older version of dynamics though.

Review Source: Capterra

Eunjung from Manulife

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dynamics

great! use it almost everyday!

Pros

Great program. Keeps all files in one place.

Cons

Still need work, a little bit slow...need to work out bugs

Review Source: Capterra

Displaying 1 - 20 of 2,516 reviews