Microsoft Dynamics 365 Software


Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.



2,888 Reviews of Microsoft Dynamics 365

Overall rating

4.27 / 5 stars

Filters:

Showing 1 - 20 of 2,888 reviews

January 2019

Juan from Abm Engineering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

First class service

If you're looking for a quality EPR and CRM software but are not driven by a need for a custom built platform, then Dynamics by Microsoft is the way to go!

Pros

This allows you to transform your business for the digital era. Ease of use, good price. Works well with Outlook and it has very useful templates which are easy to customize no programming knowledge is required. The mobile app is a breeze to use.

Cons

could storage can be more for the entry package

January 2019

Galyna from Netpeak Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Mobile application needs work

Pros

With Dynamics CRM, our employees can easily track email, customer history, orders, as well as sales and all related financial issues, so we have reduced the use of other spreadsheets to a minimum.

Cons

The performance of the mobile application is at a low level, which often causes failures during its operation. Some features are too hard to implement.

January 2019

Federico from Cyber Security

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

January 2019

Excellent

I needed good software and found them;) I highly recommend it

Pros

Excellent company of Software house and commercial. Its products are well studied

Cons

The Italian call center should be improved

January 2019

Ionut from Schneider Electric

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Functional system for sales management

Pros

For sales management, we use Dynamics CRM. The system allows you to create detailed reports on the work done, and it has the function of working with transactions and payments. I also find it convenient to create a task list with a schedule.

Cons

There is no integration with IP-telephony or call-center of the company, the function of export and import data is not supported. I cannot create multiple sales funnels for one project at the same time, which greatly complicates the work as a whole.

January 2019

Emel from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Does a good job .

Pros

The install and set up are easy. It is very well integrated with other MS products, especially Office .

Cons

Extremely pricey for it does .Especially if it needs to be used by several users

January 2019

jennifer from Walmart

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

With Microsoft increases productivity with an experience only.

It has been very good, since in the time of use it has been very helpful for all the The tools that it offers us, it is easy to access, adaptable and easy to use. Is very productive, has a rapid deployment, which helps to grow effectively according to change the user's needs

Pros

It is a software that is oriented to the management of the relationship with customers, and also to offer solutions in the area of ​​Customer Relationship Management. Is Excellent option that will provide sales management, customer service and a good market capacit

Cons

What I liked the least about this software is that it can get a little functional for some customers. There is resistance to its use, since there is no Good source that explains to the users the how to handle this service.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Good

Pros

Most people like Microsoft products for business purposes

Cons

Some products little bit slower than others

January 2019

Elby from Ftip analytical laboratory

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Dynamics review

Pros

I like the functionality of software to managing many display at once and the familiar microsoft office-like interface because it make easy for use and kind of confinience because of layout

Cons

Kind of costy, because there are some software with lower cost with same functionality even though little difficult to use

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

Lots of customization however lacking in UX

Pros

Fairly easy to customize the software to your needs.

Cons

Experienced lots of bugs, not very user friendly and does not look appealing compared to other softwares on the market.

January 2019

Mohamed from INTDV

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

January 2019

Very "Microsoft" by all means

Pros

1- easily integrate with all microsoft other applications.
2- start to work with it takes no time.
3- Reporting tools easy to use.
4- availability of power apps is an add in as it's great tool to build your ideas into app.
5- power BI gives business the edge in analytics and it's very powerful compared to other BI solutions.
6- Cost is not high.
7- has collaboration tools through out the system

Cons

1- Administration of the system needs a global admin permission to fully use it.
2- more customization to the system needs expert as it's not that easy.
3- mobile app always crashes.
4- cannot compete in the Manufacturing business with other specialized ERPs.

January 2019

Amanda from Ajilon

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Comprehensive product offering easy ways of customer documentation with satisfactory results

If I talk about my overall experience, I would say Dynamics 365 is the most effective, powerful and efficient software.

Pros

Dynamics 365 is extremely easy to start, install set up and access. Another plus point is that we can have access to all the functions quickly just by clicking or touching on it. With the help of it we can have effective decisions. What I love most about it is the way it integrates with other Microsoft tools. In order to manage different areas of business, Dynamics 365 is the best choice.

Cons

One of the drawbacks is that its mobile application is not good enough. It crashes frequently. Some features seem to be difficult to implement. In order to have complete command on all the features and functions, users need to have bit training of it.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Runs great

Pros

Runs on most bowser and not tight to domain machines. User friendly interface.

Cons

In order to log in - users have to open 2-3 tabs and authenticate, which make difficult to use.

January 2019

Randy from Shopify

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

The most reliable platform consisting of so many options with numerous useful functions

My overall experience with Dynamics 365 is great as it make us tension free. Having this product is a blessing for us because we need not rely on other spreadsheets or other spare tools.

Pros

I like its ease of use and the fantastic user interface. In order to focus and maintain particular things, Dynamics 365 is the best choice. I love the advance dashboard of this product a lot. It helps me in tracking mails, history of clients, orders and other finance related matters. Its customer services and support is great and highly appreciable. It is suitable for large scale companies. Additionally its cloud deployment is great enough.

Cons

It is a fantastic tool with no cons. One of the limitations is that a few of the tools of Dynamics 365 seems to be complicated in the beginning due to which users feel difficulty in its implementation. In order to have complete command, user must have training of it. Then everything will be alright.

January 2019

Eugene from Sportlife fitness club

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Rather difficult, but effective tool

Pros

With Dynamics CRM, we have the ability to effectively track all of our company's financial issues, as well as customer history. With a good knowledge of the tool, you can easily perform any necessary task.

Cons

The software is quite complex, so not every employee of our company is able to use it without a long preliminary study.

January 2019

Jacsy Merlin from Grupo arcoveca Inc, c.a.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Dynamics as a tool for sales

Well I had a very basic experience, my management with the application was only to create customer records, the best thing about this is that I could leave a comment on this file with information on the latest calls issued to this prospect for course, creating a customer history.

Pros

My experience with Dynamics was a little bit of work, but I was working for a company that was charged to see CRM courses, so in this tool I created the client file when offering this training.

Cons

It is a little basic tool, I think we could use a more complete application, maybe where we can generate a complete report of the vendor's management.

January 2019

Maneesha from CDB

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best erp for office

We had a yard operation and logistics management by primary requirement, but now its using all over the entire system

Pros

It's easy to use , good pre defined Solution and report and graphs

Cons

Some features like control permissions are to be improve

January 2019

Tim from GTLF

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

5 of 5

January 2019

New implementation - D365 for finance and operations

Pros

This software checks all the boxes, our team was excited to modernize and go to a new cloud based platform. D365 for Finance and Operations is the ERP version - not to be confused with D365 CRM. Could handle our organizations manufacturing planning, production, warehouse management.

Cons

Cloud based means you lose a lot of admin control. Support team is not very good, restarting the system requires support and there's very little in the way of administration you can actually control. TMS module lacking, integrated EDI requires a software module from 3rd party. Lots of software that used to work with version 7 is now broken in favor of tighter security on version 8.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

User friendly CRM

We used this CRM for most of our accessible information to our sales team. They would update project information in Dynamics and we would make sure it relates to the correct information from our other database management systems.

Pros

Microsoft Dynamics is pretty easy for users to learn the basics of. New users will quickly be able to lookup and edit basic information

Cons

Dynamics has a tendency to lag when doing mass updates. This lag can lead to a loss of information and more time to identify and fix the problem

January 2019

Ximena from Destino Tecno- Ultimate Digital Station

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

All in one - Dynamics makes it easy to manage business and take effective decision

Pros

It is super easy to integrate dynamics with Office 360 and Shareepoint and this is the thing . I like most.

Cons

I experieced that it works a bit slower particularly in CRM segment which makes me really concerned.

January 2019

Kevin from Co-operative Bank of Kenya

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Dynamics CRM Capabilities and Insights.

Dynamics CRM assist us in managing our customers, by tracking/capturing different information and insights from our clients.

Pros

Among the available customer relations management tool, Dynamics CRM is one of the reliable and more used software. In terms of features, Dynamics CRM comprises significant abilities like thsoe of reporting, analysis, among others, and this gives it a higher mark. As for the software stability, Dynamics CRM is far beyond the other competing items.

Cons

Like other Microsoft software, Dynamics CRM is still expensive, and not easily affordable to the small and growing firms. Furthermore, Dynamics CRM is a complex analytical tool, which not all individuals in our company who can comfortably use it.