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Microsoft Dynamics 365 software

2,315 reviews(4.0/5)
2,315 reviews(4.0/5)

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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2315 Reviews of Microsoft Dynamics 365

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  • Kasey from RedVector

    Number of employees: 51-200 employees

    September 2018

    There are better CRMs out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    East to integrate and update with other Microsoft programs.

    Cons

    The reporting functionalities are lacking, there are far superior CRMs for reporting purposes. We needed much more in-depth sales reporting for our team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Perfect for collaborating, storing and planning all your business needs.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Dynamics is really powerful piece of software which can be shaped into what ever your company needs are! Its excellent for maintaining communications and deadlines across devices and multiple users and clients. It is feature rich and can be built upon to suit your needs, almost limitless! The lay out is clean and sleek and simple.

    Cons

    High learning curve. Can be hard to roll out and build initially, but once its up and running its seamless.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great Tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is great for keeping workflows organised and makes sure nothing is ever missed!

    Cons

    I needs updating with the times - looks a little dated

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Piotr from CodeExpert

    Number of employees: 11-50 employees

    September 2018

    Dynamics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software has great functionality and support.

    Cons

    It is very expensive, too expensive for my clients

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Microsoft Continues to Impress

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integration with Office 365 and the pricing puts this product above the rest. The full suite allows you to manage your clients and interactions as efficiently as possible. If you have the time and money, you can utilize it to streamline most of your business/client processes.

    Cons

    While it is cheaper than salesforce, it is still on the high end of the price scale for small companies. There is also a large learning curve to understand its capabilities and customize your workflows.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jose Miguel from RELIANZ Mining Solutions

    Number of employees: 501-1,000 employees

    September 2018

    Your bussines information in one touch.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Microsoft dynamics is a bussines software solution that manage financial, supply chain and other bussines processes, as a Microsoft tool, sync and compatibilitie is very useful and makes your days easier, mobile app if very good for meeting and quick info.

    Cons

    Mobile app can be better, it freezes and is quite slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jeremy from DDI System - Inform Distribution ERP Software

    Number of employees: 51-200 employees

    September 2018

    Ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like the most about using Dynamics is the ease and use of the modules and that you don't find it hard to navigate.

    Cons

    What I like the least about this software is that I can remember the least I like about it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michael from ICS

    Number of employees: 2-10 employees

    September 2018

    Great Tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Keeps track of all the information I need for my business.

    Cons

    Expensive and has a steep learning curve.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Microsoft Dynamics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use dynamics as our main ERP software, it is very complete, functional and easy to use. the inventory module is what I like the most, our previous ERP didn’t allowed us to keep track of serial/lot numbers of inventory items, this was the major pro that we found in Dynamics.

    Cons

    When is time to adapt the software for your specific company’s needs, any changes, new reports, new fields etc has to be made by the Microsoft partner, and we had communication issues with our partner during the implementation

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Gordon from Shelby Systems

    Number of employees: 51-200 employees

    September 2018

    Dynamics in the name only

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Many fields and very configurable and many to choose from.

    Cons

    Not sales friendly. Built as a powerful database with no flow for activity based CRM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Dynamics Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've implemented dynamics to solve a veriety of problems like warehouse management control and it works perfectly.

    Pros

    It's user friendly software and integrate other applications within such like Outlook and Sharepoint.

    Cons

    users rol permissions are a little annoying

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Craig from Vision Wheel Inc

    Number of employees: 51-200 employees

    September 2018

    Microsoft Dynamics // Control Your Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Microsoft Dynamics allows you to manage and control your inventory. From sales, internal movements, cycle counts, invoicing, to return management. Everything is able to handled through this one program.

    Pros

    Ease of use: control and view your inventory movements from your computer. Very easy to learn from self-troubleshooting all tabs. Organizational key to warehouse inventory management.

    Cons

    From my five years of usage, I have not found any real dislikes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    I use this at work everyday

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Everything is organised neatly into different drop downs and easy to navigate

    Cons

    it could be updated to look a bit more modern

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jens from Müller-Technik

    Number of employees: 201-500 employees

    September 2018

    Easy to use system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    - its very easy to use
    -it can be changed to fit your needs
    -Rolecenter
    -Frontpage
    -global search of fuctions

    Cons

    -might be to much fuction for the unexpirienced user (which leads to misstakes)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Dynamics review by an old integrator

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The tool will accompany you in your sales and customer service. Today working in these sectors without CRM is very complicated for the sustainability of the company. It allows him to keep a traceability of trade.

    Pros


    I worked a few years with this tool at an integrator pure player as a commercial. The tool benefits from the publisher's willingness to attack the CRM segment. It is also very powerful when the environment is Microsoft (outlook, exange ...). This is a strength when you know that the majority of computers are equipped. We also find the features of nu crm classic (customer profile, companies, opportunities)

    Cons


    There are two points to improve in this tool. First of all it is less easily amenable to its competitors and there is a great need to live the tool to your business (working with an integrator). moreover, the will of Microsoft to attack the cloud segment is felt on the price of licenses on premise (ie local) which is high.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Dynamics!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    - Great tool to manage business opportunities
    - Effective Client management system
    - All-in-one CRM tool package
    - Handles complex sales task

    Cons

    - Dashboard seems to be less user-friendly
    - complicated email tracking

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Israel from Adel Packaging Creations Incorporation

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    September 2018

    Amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software is very reliable in terms of tracking and monitoring various data and it makes work more convenient.

    Cons

    It is not really user-friendly until you get used to it through following some tutorials.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    a reliable tool for accounting for SMB's

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    satisfactory

    Pros

    It covers most of the financial packages includes AR, AP, SO, PO, Bank Management etc..It has some built-in reporting capabilities too.

    Notable feature: multi-currency support and can be deployed in cloud.

    Cons

    steep learning curve, high implementation time and cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Easy to use ERP solution with easy integration with 365 Applications

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Dynamic is being used to do the high level reporting and data analysis within the organization.

    Pros

    The ability of Dynamics to be integrated with core Microsoft applications used within the organization and the facilities it provides in high level reporting and data analysis.

    Cons

    Requires some time getting used to do the functionalities provided by the tool.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mark from G. E. H.

    Number of employees: 51-200 employees

    September 2018

    Great for business

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I’m a hard sell with good software. This program has exceeded my expectations. Learning how it works is key. It comes with useful templates and helps you efficiently accomplish work at reduced times. The integration with Microsoft programs already in use is fluid. This has helped us with sales tracking among other benifits.

    Cons

    It could be more user friendly. It takes some time to find things that are in odd places. Some of the error messages are difficult to decipher.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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