Dynamics 365

RATING:

4.33

(4738)

What is Dynamics 365?

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service...

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Microsoft Dynamics 365 business performance
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How much doesDynamics 365 Cost?

Price starts from $50.00 per month

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enter... read more

Free trial: available

Free version: unavailable

What Features doesDynamics 365 offer?

Top Dynamics 365 features and user ratings for each are:

Lead Segmentation

4.8

(4)

Cash Management

4.6

(10)

KPI Monitoring

4.5

(33)

Compliance Management

4.2

(11)

Document Storage

4.3

(27)

Income & Balance Sheet

4.7

(20)

Profit/Loss Statement

4.6

(21)

Mobile App

4.5

(13)

Single Page View

4.4

(9)

Multi-Department/Project

5.0

(3)

Spend Management

4.3

(3)

Purchase Order Management

4.2

(41)

Search/Filter

4.4

(58)

Workflow Management

4.2

(50)

What Deployment Options doesDynamics 365 offer?

Dynamics 365 offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Dynamics 365 does not offer:

Chromebook (Desktop)
iPad (Mobile)

Dynamics 365 Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dynamics 365

1 - 5 of 4,637 Reviews

Bernard

11 - 50 employees

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed April 2022

Excellent CRM solution for unique uses

OVERALL RATING

5
User Profile

Florwin

Verified reviewer

11-50 employees

Information Technology and Services

Less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed December 2022

D365 Crm

OVERALL RATING

5.0

EASE OF USE

5.0

FUNCTIONALITY

5.0

PROS

I have been using this product for real estate projects and this is highly recommended especially on tracking sales and house units.

CONS

There is none. I can say that this software is good.

Annie

51-200 employees

Telecommunications

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed February 2023

Positive Dynamics 365 Experience

OVERALL RATING

5.0

EASE OF USE

3.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

Overall, I had a positive experience with Dynamics 365. The platform is powerful and effective, and it integrates with other Microsoft products to make collaboration and data access much easier. However, the cost and complexity of setup can be a barrier for many businesses.

PROS

Dynamics 365 is an incredibly powerful platform for businesses to manage their operations and customer service. It provides a comprehensive suite of tools to help manage workflows, customer relationships, and more. The integration with other Microsoft products is seamless, making it easy to access data and collaborate with colleagues.

CONS

While Dynamics 365 is a great tool, it can be challenging to learn and understand. The complexity of setup and customization can be daunting for new users, and the cost of the platform can be prohibitively expensive.

Reasons for switching to Dynamics 365

Dynamics 365 offers a comprehensive suite of tools for businesses to manage their operations and customer service. It is an incredibly powerful platform that is easy to integrate with other Microsoft products. Additionally, Dynamics 365 provides great customer service and support to help businesses get the most out of their platform. Compared to other options, Dynamics 365 stands out with its powerful capabilities and smooth integration.

Sharad

201-500 employees

Luxury Goods & Jewelry

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed January 2023

Not Worthy for Inventory Managment

OVERALL RATING

3.0

EASE OF USE

4.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

3.0

I was using Dynamics 365 when i was In PNG jewellers,we were migrated from Synergic but Ax is not as much as freindly.

PROS

Nothing there is like Friendly Provision in this software

CONS

Deployment take long time in this software,Reports are not getting proper.

Selcuk

11-50 employees

Investment Management

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2022

An Effective and Comprehensive Financial Solution

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

Overall, I would recommend Dynamics 365 as a great solution for managing financial transactions. The wide range of features, along with its integration with other Microsoft products, make it an effective and comprehensive solution.

PROS

As a finance professional, I found Dynamics 365 to be an effective and comprehensive solution for managing complex financial transactions. It is user-friendly, with a wide range of customizable features that make it easy to set up and manage. The integration with other Microsoft products, such as Excel and Office, is seamless, making it an ideal solution for any organization.

CONS

Despite the many advantages of Dynamics 365, there are some downsides. The cost of the solution can be a bit steep, especially for smaller organizations. Additionally, the complexity of the system can be a bit overwhelming and the learning curve can be quite steep.

Reasons for switching to Dynamics 365

Dynamics 365 stands out from its competitors due to its robust feature set and its integration with other Microsoft products. Additionally, the ability to customize the system to fit your specific needs is a great plus, as it allows you to tailor the solution to your organization. It’s also relatively easy to learn and use, making it a great choice for any organization.