Microsoft Dynamics 365 Software

Pros

This program is easy to use. Very functional. Everything can be uploaded to the cloud to save memory on your computer

Cons

Some of the files may remain on your hard driver. You will have to be careful for bigger files and make sure you upload to cloud to avoid running out of memory

I recommend this product.

Pros

Provides integrated solutions that allows our business to track leads, increase sales, improves ooperations, automates field service. It is cloud based and also able to be accessed via mobile.

Cons

It is taking me awhile to figure out how to use and implement all of the features of this software. I wish it came with a training manual, or at least a youtube link.

Pros

It's a hugely powerful business automation tool. And easily integrable with multiple communication, social and business tools (example: SharePoint, Outlook, Office 365:, Skype and PowerBI).
The options for Business Automation are easier to perform and more powerful, encompassing many features in itself. Customize the complete sales workflow with multiple reports and advanced indicators that put it in context with additional situations."

Cons

Implementing this tool and developing the workflow can take more time than planned since there are many more options.
This CRM is a very serious thing, it has powerful collaborative tools and offers many more tools than you can imagine or need, in the end they all contribute ... is easy to integrate with other 3rd party administrative systems. and other email and document management systems.

is very complicated to personalize and it is uphill to get the most out of the program. A lot of time and effort to learn how to customize the program, or hire a professional consultant to customize it"

Pros

Software has all the functionality needed, but sometimes not easily located or understood. Provides campaign tracking to provide ROI attribution for marketing tactics. Dashboards can provide needed information quickly and visually.

Cons

Dashboards are limited in number of instances included, which sometimes is not enough. Sometimes, it is difficult to locate the field or data needed, and it is not easily understood or intuitive.

Pros

This product is both loved and hated in our office. The ability to access CRM in the cloud is great for telecommuting team members. It is highly customization to our agency's needs, which is probably it's best quality. We were able to customize this so that it met all our specific needs.

Cons

It replaced an old and outdated CRM system, so generally people appreciate it, but there are constant issues with it, especially after updates. Little bugs that need to be worked out, and we need to call tech support for. Overall, this is a good product but could be better with less bugs or tech issues.

Pros

Easy installation easy training and operation and non expensive and everyone can use without much training

Cons

Can be little slow moving and stalls when working on a project or any other day to day items after working on it for a while

Pros

Microsoft Dynamics 365 CRM is easy to use, but I feel like if you use one CRM, then you can easily figure out how to use other ones - the basic features are similar across CRMs.

Cons

When I used SFDC, accounts were tied to sales reps but that is not the case with the Microsoft CRM. This causes issues when someone like myself works with all territories, because I have to make sure that when I add an opportunity, I change the owner to the sales rep or he/she will not be able to see it.

Pros

Programs run smoothly, I was able to get the program on my computer, ipad as well as my tablet. Very easy to use for any skill level.

Cons

I do not like the fact that if you do not know how to use the other programs, that there is really no information. I think that there is so much you can do but if you do not have any idea you lose some of the benefits of the program.

Pros

One stop shop for most of the company like; accounting, support and customer care. It works well with the our 365 setup.

Cons

Antique looking interface and work flow. Hard for other departments to find the information they are looking for and to learn how to pull a report is intuitive at all.

Great Microsoft product.

Pros

So many features and add-ons make it such a powerful tool. Easy to customise and align it to the business processes.

Cons

Got to balance amount of customisation otherwise it can easily become too complicated. Licensing can be expensive. Things that can't be customised require developer which can be expensive.

Pros

I like that I can use it in my job and at home, on my computer, it also gives you hand on practice if you looking to work at a call center which I do in I work from home.

Cons

It's a little confusing when you first get started but customer service helps you through it very well

Pros

Integration to Office 365 is seamless and there are apps available for iOS, Android and Windows Phone

Cons

It takes a lot of time to get fully acclimated but one you learn how to use it it is well worth the time spent.

Pros

Excited to be integrating this into our portfolio of software. Can move leads and projects from one hand of the process to the next by assigning the project to different personnel or personnel groups depending on how it is initially setup

Cons

Setup of program to specific company usage is very time consuming and initial onboarding of information is very manual. Am going to have to translate all information from existing database manually to ensure accuracy.

Pros

We use this for our retail side and it does stuff I didn't even know should be done. Great product!!

Cons

Learning how to use this and setting it up was time consuming but it was definitely needed for marketing.

Pros

Very little positive for me, good layout and color scheme. Decent load time multi-user platform for cheap.

Cons

Pretty much every function of the software. Many of the times I just asked myself where shouldn't an option be, and that's how I would find it. Backward designers of dropdowns

Pros

Very easy to figure out and use. Help sections are actually practical and user friendly all around. It is a time saver all around.

Pros

This software is easy to install and use regularly. Very friendly for new hires as well, as it is very intuitive initially. Overall a very positive experience.

Cons

Can be laggy or slightly slow sometimes, but that can be an issue of of bandwidth also. Cannot pinpoint this on the software completely.

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pros

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Cons

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

For the pice point it is good. Just don't get the on presmises version.

Pros

Microsoft CRM does what its suppose to. It works well with other Microsoft products. The price point is good.

Cons

Do not get the on premises edition. All data sync are slower and updating the CRM is a long and painfull process. When compared to Saleforce, Saleforce is the way better choice in terms of reporting and functionality. Not many apps are available to sync Microsoft CRM to other cloude base integrations.

Pros

The system is easy to deploy with a lot of modules to be customize. Microsoft partners who can help you implement Dynamics 365 are easy to contact and very supportive once you already have engagement with them.