Microsoft Dynamics 365 Software

Pros

Microsoft Dynamics is easy to use by integrating the software into 3rd party applications. LinkedIn integration is seamless and helps build your CRM with prospects.

Cons

The CRM could have more options to customize fields and add options that help specify more about the clients in the CRM.

Pros

Microsoft has made staple products in all businesses for years.
We don't think of them as CRM tool leaders, but they have made a winner here
Dynamics offers all types of useful resources for businesses of all size. It is easy to use and simple interface.
It provides excellent analytics.
It is well priced

Cons

This is not great if you try to use on mobile
It isn't great on macs either
It is sometimes difficult to get ahold of custoemr service.

Overall, the system is very advanced. I would not recommend it to a business with less than a few hundred employees.

Pros

I like the software's reliability as it pertains to accuracy of funds. This system is simple, once properly trained to use it.

Cons

The downside to this system is finding someone who has the knowledge and ability to reprogram the software as needed, for functionality and convenience.

help is needed to improve

Pros

multi purposed. you are able to do more than normal with the software but improvements can be made

Cons

very slow. while working with it, there are delays with other software on the system. this function defeats the purpose

Pros

We were fortunate enough to have a few people supporting CRM and customizing the tool to our needs and process flows and it works better than it did out of box. I like how we can connect our sales tool to our OpenAir tool when sales opportunities are high and need Resources aligned.

Cons

The tool could use better contact organization structure and to be able to require fields from subgrids.

Pros

We decided to go with a hosted site so we would no longer have to have the hardware to accommodate for the software

Cons

has limitations on viewing within the outlook add-on, keeps refreshing and we our finding there is a lot more clicking

If you are a big fan of Microsoft everything then Dynamics might be for you, but I believe other CRM'S are far superior.

Pros

The customer interface looks user friendly. It also syncs up to Microsoft outlook seamlessly, which is probably it's best feature.

Cons

My biggest negative with Dynamics is with the display of your contacts. It doesn't give you easy access to the content you have entered in you Dynamics CRM.

Good CRM tools
Portal should provide CMS capability, thus it will be a complete end to end solution for better customer experience

Pros

Since this ia microsoft product, Interoperability and easy integration to other system is a strong point, where most of people in the world use windows OS and ms office

Cons

Ms dyna365 use Subscription method instead of licensing method. This cause higher maintenance cost, as it can not be depreciated

Pros

usable out of the box. Highly customizable. Lots of third party plugins / Apps. Easily Integrates with most Microsoft products.

Cons

The licensing model is confusing. Understanding what pieces / apps are needed if not familiar with Dynamics.

My impression thus far of Microsoft Dynamics is that it is beta software not ready for production. Artifacts leftover from trial versions are nearly impossible to remove. It took almost a month of effort to reset my company's instance to remove demo data. Once completely reset, the module we require, Project Service Automation, is nowhere to be found.

Obtaining support is far too difficult. Most of the people who answer the phone haven't heard of PSA. Calling the support number on the Dynamics 365 web page gets you to a sales person. The salesperson hasn't heard of PSA, and gives you a different number to call. Using the new number, you get a person who tries to understand what your issue is to open a ticket. Usually, that person has no understanding of Dynamics either, so you end up explaining your problem 2 or 3 times. In fact, they do not have access to any information about you at all, despite asking for user ID and phone number. That means that the 6 prior calls you made that could help the person writing up the ticket are unavailable. It also means that each time you call is exactly as cumbersome as the first. Once they do assign you a ticket number, you wait for a call, supposedly within hours. Meanwhile, I've had to wait more than 24 hours for one callback. If you are in a meeting when they do call, and your meeting has priority, you are compelled to call back and leave messages with the person assigned to you until you are both free..

For shame, Microsoft. You can do better. If you need help, there are hundreds of thousands of Java developers out there than can fix your product and your support system.

Pros

If it were to work, it would suit our needs beautifully. Integration from sales through to invoicing would be perfect.

Cons

Because it simply doesn't work after 2 months of configuration, resetting instances, reinstalling modules, and still not having an application even to configure, let alone use, it has negative value to this point.

Pros

The Microsoft CRM integrates very well with our email marketing platform, marketing automation, business intelligence (BI) etc systems.

Cons

The implementation of the product was a bit cumbersome, since we were moving from our own in-house CRM system, so there were many aspects to consider.

Pros

Great presentation. Had an app. Was Microsoft. Great customer support. Lots of help guides to get thru tough spots

Cons

Didn't have routing and map was difficult to use. Also was having trouble with scheduling and info input

Pros

This system is a 'one-stop-shop' for our company. Our finance, service, shipping, failure analysis and warehouse management is all managed through Microsoft Dynamics 365. It is nice having anywhere access and it looks like we'll be looking into adding the field services module in the future to add to our subscriptions under Microsoft Dynamics 365.

Cons

There is a ton of training needed for Microsoft Dynamics 365. When our company finally upgraded, it took us months to train different departments. The system is very complex and navigating through different reporting elements is a bit overwhelming. Also, the ability to create custom reports is not intuitive.

Pros

Empowers staff, helps to improve engagement with customers, increases productivity, helps to improve business model

Cons

There really weren't any cons with Microsoft Dynamics 365. As long as you are able to implement it in a beneficial way.

overall a good CRM tool

Pros

you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum.

Cons

Many of Microsoft’s competitors offer cloud only apps (Salesforce.com), or have separate products for on-premises and cloud delivery (SAP). This similarity between cloud and on-premise can prove to be a benefit to many organizations where data sensitivity and the need to house data onsite is key. It also means enterprises can adopt an application strategy which suits them rather than being forced to the cloud for better functionality. This also means Dynamics allows you to adopt a Hybrid Cloud Strategy mixing and matching for optimal performance and security.

Pros

That Dynamics 365 is a MS product lends it the benefit of doubt that it is probably going to be a complete and robust solution for the purposes intended. It is a solid solution and as a Tier II enterprise system probably the best in its class or in the top echelon.

Cons

Systems like MS Dynamics are becoming obsolete in light of the fact that enterprise platforms are not only going to the cloud but offering extraordinarily better interfaces and UXs.

Licenses are prohibitively (encourages non-adoption) expensive; it was for this reason, I sought a cloud platform to handle our procurement function.

Pros

So easy to use and store information! I love that its very simple for me to go in and enter the information that I need or e-mail etc without too many steps

Cons

There is really nothing I like about this product. Everything about it is very good and easy to use!

Overall it seems to be a very nice slick system. Comfortable and easy to use yet very powerful.

Pros

Enterprise and Business editions are priced competitively with Salesforce. The system is available bundled but also a la carte for the business that doesn't want to spend the money on an entire system. Out of the box offers solutions for field service and Project Service Automation which is huge. Comfortable UI, something we are already familiar with in all of the Microsoft products.

Cons

While options can be a good thing when selling a product, too many options can get confusing for customers. There are many package options to purchase and it might get a bit difficult to figure out exactly what you do and do not need when trying to put this together on a shoestring budget a la carte.

I have worked with Dynamics for about 8 years at GDMP and find the program very user-friendly.

Pros

Do not have to use all models for the program to be successful.

Cons

Reporting features could be better.

Advice to Others

Compared to other accounting programs, I prefer Dynamics.

The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truly use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result, I strongly recommend companies not use Microsoft Dynamics.

Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience, I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.

Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message.

There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.

You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.

Advice to Others

I advise companies to avoid Microsoft Dynamics at all costs. It has serious technical issues which could your business a lot of time and resources and could result in data loss. This is buggy software not written for the cloud. You should check out all the other great CRM's available!