Microsoft Dynamics 365 Software


 

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

150 Reviews of Microsoft Dynamics 365

 

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Software Advice Reviews (65)
More Reviews (85)

Showing 1-20 of 65

John from Reload Transportation
Specialty: Transportation & Logistics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Microsoft Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is easy to use. Very functional. Everything can be uploaded to the cloud to save memory on your computer

Cons

Some of the files may remain on your hard driver. You will have to be careful for bigger files and make sure you upload to cloud to avoid running out of memory

Review Source
 
 

Tammy from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Tracks my Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend this product.

Pros

Provides integrated solutions that allows our business to track leads, increase sales, improves ooperations, automates field service. It is cloud based and also able to be accessed via mobile.

Cons

It is taking me awhile to figure out how to use and implement all of the features of this software. I wish it came with a training manual, or at least a youtube link.

Review Source
 
 

Felix from Corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

is very structured, easily adaptable to your business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It's a hugely powerful business automation tool. And easily integrable with multiple communication, social and business tools (example: SharePoint, Outlook, Office 365:, Skype and PowerBI).
The options for Business Automation are easier to perform and more powerful, encompassing many features in itself. Customize the complete sales workflow with multiple reports and advanced indicators that put it in context with additional situations."

Cons

Implementing this tool and developing the workflow can take more time than planned since there are many more options.
This CRM is a very serious thing, it has powerful collaborative tools and offers many more tools than you can imagine or need, in the end they all contribute ... is easy to integrate with other 3rd party administrative systems. and other email and document management systems.

is very complicated to personalize and it is uphill to get the most out of the program. A lot of time and effort to learn how to customize the program, or hire a professional consultant to customize it"

Review Source
 
 

Jeffrey from Tata Technologies
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

MS Dynamics CRM, close but not quite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Software has all the functionality needed, but sometimes not easily located or understood. Provides campaign tracking to provide ROI attribution for marketing tactics. Dashboards can provide needed information quickly and visually.

Cons

Dashboards are limited in number of instances included, which sometimes is not enough. Sometimes, it is difficult to locate the field or data needed, and it is not easily understood or intuitive.

Review Source
 
 

rosie from wonderland developmental center
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Many flaws, but gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product is both loved and hated in our office. The ability to access CRM in the cloud is great for telecommuting team members. It is highly customization to our agency's needs, which is probably it's best quality. We were able to customize this so that it met all our specific needs.

Cons

It replaced an old and outdated CRM system, so generally people appreciate it, but there are constant issues with it, especially after updates. Little bugs that need to be worked out, and we need to call tech support for. Overall, this is a good product but could be better with less bugs or tech issues.

Review Source
 
 

Angelita from Steel erection company
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Wonder wonders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy installation easy training and operation and non expensive and everyone can use without much training

Cons

Can be little slow moving and stalls when working on a project or any other day to day items after working on it for a while

Review Source
 
 

Jenny from A.Y. McDonald
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Not sure what to think about Microsoft's CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Microsoft Dynamics 365 CRM is easy to use, but I feel like if you use one CRM, then you can easily figure out how to use other ones - the basic features are similar across CRMs.

Cons

When I used SFDC, accounts were tied to sales reps but that is not the case with the Microsoft CRM. This causes issues when someone like myself works with all territories, because I have to make sure that when I add an opportunity, I change the owner to the sales rep or he/she will not be able to see it.

Review Source
 
 

Stacey from Pet Partners Worldwide
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Office is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Programs run smoothly, I was able to get the program on my computer, ipad as well as my tablet. Very easy to use for any skill level.

Cons

I do not like the fact that if you do not know how to use the other programs, that there is really no information. I think that there is so much you can do but if you do not have any idea you lose some of the benefits of the program.

Review Source
 
 

Michelle from Biz
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Innovative parent company with an adult child still living at home

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One stop shop for most of the company like; accounting, support and customer care. It works well with the our 365 setup.

Cons

Antique looking interface and work flow. Hard for other departments to find the information they are looking for and to learn how to pull a report is intuitive at all.

Review Source
 
 

Chris from Lifetime
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Microsoft product.

Pros

So many features and add-ons make it such a powerful tool. Easy to customise and align it to the business processes.

Cons

Got to balance amount of customisation otherwise it can easily become too complicated. Licensing can be expensive. Things that can't be customised require developer which can be expensive.

Review Source
 
 

Rita from Always there homecare
Specialty: Collections Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I love the software its easy once you get use to it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that I can use it in my job and at home, on my computer, it also gives you hand on practice if you looking to work at a call center which I do in I work from home.

Cons

It's a little confusing when you first get started but customer service helps you through it very well

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Microsoft Dynamics 365 is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration to Office 365 is seamless and there are apps available for iOS, Android and Windows Phone

Cons

It takes a lot of time to get fully acclimated but one you learn how to use it it is well worth the time spent.

Review Source
 
 

Jessica from Katerra
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Dynamics as CRM Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Excited to be integrating this into our portfolio of software. Can move leads and projects from one hand of the process to the next by assigning the project to different personnel or personnel groups depending on how it is initially setup

Cons

Setup of program to specific company usage is very time consuming and initial onboarding of information is very manual. Am going to have to translate all information from existing database manually to ensure accuracy.

Review Source
 
 

Brian from Level2 security
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great for retail sales

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use this for our retail side and it does stuff I didn't even know should be done. Great product!!

Cons

Learning how to use this and setting it up was time consuming but it was definitely needed for marketing.

Review Source
 
 

Chris from Rockin Taco & Tex-Mex
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very little positive for me, good layout and color scheme. Decent load time multi-user platform for cheap.

Cons

Pretty much every function of the software. Many of the times I just asked myself where shouldn't an option be, and that's how I would find it. Backward designers of dropdowns

Review Source
 
 

Sofia from Temecula Family Chiropractic
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent, easy to use, mobile friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to figure out and use. Help sections are actually practical and user friendly all around. It is a time saver all around.

Review Source
 
 

Donald from Rialto
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very useful in our Call Center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is easy to install and use regularly. Very friendly for new hires as well, as it is very intuitive initially. Overall a very positive experience.

Cons

Can be laggy or slightly slow sometimes, but that can be an issue of of bandwidth also. Cannot pinpoint this on the software completely.

Review Source
 
 

Matthew from Braemar
Specialty: Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Unresponsive, unintuitive, bug-riddled

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pros

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Cons

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Review Source
 
 

Randall from i-Sight Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Microsoft Dynamics 365 Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the pice point it is good. Just don't get the on presmises version.

Pros

Microsoft CRM does what its suppose to. It works well with other Microsoft products. The price point is good.

Cons

Do not get the on premises edition. All data sync are slower and updating the CRM is a long and painfull process. When compared to Saleforce, Saleforce is the way better choice in terms of reporting and functionality. Not many apps are available to sync Microsoft CRM to other cloude base integrations.

Review Source
 
 

Adonis from Fujitsu Telecom Systems Philippines Inc.
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Best CRM for Mid and Large Business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system is easy to deploy with a lot of modules to be customize. Microsoft partners who can help you implement Dynamics 365 are easy to contact and very supportive once you already have engagement with them.

Review Source
 
 
 
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Showing 1-20 of 85

Richard from University of the West of Scotland
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Provides a really easy to use front-end for users to manage a CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We get to consolate all the different contact systems into one CRM interface for all departments and able to integrate it with Office 365 products and BI dashboard etc.

Pros

It's easy to get something up and running fast. It can be integrated with a lot of products online. It has workflows so it can make some decisions on how to proceed or who to send emails or text messages to. It's very customisable in terms of using javascript and customisation forms to make changes to the out of the box experience.

Cons

The software tends to get bugs with each release. Importing data through it's own mechanisms seems to be tedious and error prone. It can sometimes have issues with certain browsers and particular versions.

Review Source: Capterra
 

Gerald from Pest Control Pro

May 2018

May 2018

Great ERP AND CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pretty easy to use if you have computer knowledge. Great cloud based system for your erp and crm. Love that its cloud based. Its also very flexible in terms of use.

Cons

Additional portals raises costs. No client application program. Could use more extensions. No server code adjustment.

Review Source: Capterra
 

Anthony from StrataBlue
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great automation tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dynamics is fantastic for how we use it. At both enriching data and being the connector of those various DSPs.

Cons

Not user friendly. This is not a tool for beginners. You will need to have a good handle of how microsoft products work.

Review Source: Capterra
 

Gemma from La Rocque Better Roofs, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Microsoft 365 has made work so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a one stop shop software.

Pros

The usability of this software is amazing! I am able to manage different leads and track operations on our project side.

Cons

Dashboards are limited in number, so it can be difficult to locate data quickly. Despite, that it is a really good software.

Review Source: Capterra
 

Carlos Alberto from Centro Nacional de la Cinematografía CNAC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

It is a platform that allows responding to the needs of small, medium and large companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Through the management of this platform it is possible to obtain professional tools that help in the Optimization of your business operations

Pros

It is a business resource planning platform capable of bringing together all the needs according to the specific characteristics of each company. It allows you to start with what is strictly necessary and move forward as business needs change. Each company (regardless of its size, sector or business model) can build its own Dynamics 365 with its different applications. With this tool you can use digital intelligence to be closer to customers and optimize operations. As well as reinventing products, services and business models. Through the management of this platform it is possible to obtain professional tools that help in the Optimization of your business operations

Cons

It is complex to work without knowledge without receiving an induction of the different phases of the program to understand and work on it, so a large percentage of users end up using the program a little, we can run the risk that it will not be effective and adaptable for our company as it could be for another.

Review Source: Capterra
 


May 2018

May 2018

A very competent CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- The ability to access CRM in the cloud is great for a distributed team.
- Dashboards are very good providing most of the needed information quickly and visually.

Cons

- It is usually buggy after updating.
- The interface can be intimidating to new users that are not used to work with it.

Review Source: Capterra
 

Diana Carolina from Hotel Casa Blanca

May 2018

May 2018

I used this sofware in my work and it is very helpfull.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the easy use, Help me with my accounting tables, spreadsheets, i can store a lot of information, I like the different interfaces to be able to present the works.

Cons

some of the formulas are very limited, I would like to find more direct formulas for forms. I would like to find more variety in the colors of the presentations.

Review Source: Capterra
 

Megan from Legal

May 2018

May 2018

Quick and easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It helps out with daily function at work, it makes the work i do get done faster and more efficiently

Cons

Sometimes there is a lag with this program, not all the time. That's the only con i can really complain about

Review Source: Capterra
 

Nadia from Blendtec
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great customer management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer management, customization, data/reports

Pros

It's fairly easy to customize. We have the ability to go in (without a ton of training) and build what we need for our own business.

Cons

Some of the processes that we can build into CRM will slow down the system. So, some of the automation feels almost moot because it takes so long to process anyway.

Review Source: Capterra
 

Diosibel from CATABAR, C.A

April 2018

April 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a very easy to use program that can work with any place that has an Internet connection. The help bar is very useful to solve problems in case you have problems or find a function that is new for you.

Cons

sometimes it's a bit slow and I do not have an Internet connection, I can not access my files, the rest is a very useful program.

Review Source: Capterra
 

Beth from L.E.A.N. 4 Jesus Ministries, Inc.

April 2018

April 2018

A great software...I would recommend it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Microsoft has done it again! This online platform allows for easy and reliable emailing as well as many other functions.

Cons

I would have to say that sometimes there are too many functions in this software that can initially overwhelm first time users. However, I don't know that this is really a negative depending on who is using the program.

Review Source: Capterra
 

Viviana from Fórjate

April 2018

April 2018

A useful tool for your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Is a very useful tool allows you to track potential customers, improve operations and boost sales through different applications and with the advantage of being able to store in the cloud

Cons

The interface could be simplified much more, and you should invest time in learning to use it, but it is a great tool that will help you improve your work

Review Source: Capterra
 


April 2018

April 2018

Fully integrated with Office 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Integration with Office 365 makes this software a great choice for medium size business
The features makes easy the budgeting of any comapny

Cons

The Inter phase is heavy and lags the computer. The price is expensive for small business and it cant be customizable.

Review Source: Capterra
 

Juan Carlos from Raffalli de Lemos Halvorssen Ortega y Ortiz

April 2018

April 2018

Great functionality, many improvements compared to the previous system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the biggest advantages of Office 365 is the ability to work from anywhere as long as you have an internet connection.

Cons

Since Office 365 is a cloud-based service, if you don't have an internet connection, you may not be able to access your files.

Review Source: Capterra
 

Devy from Dimedic

April 2018

April 2018

It's a pretty good application, I just to work with Oracle and Dynamics but this one is way better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that I can work offline, since I travel much not always is possible for me to be connected but I can get ahead of my work and upload everything as soon as I find connection, it's pretty useful

Cons

The inventory part is still missing and when you start to you use it take a little while to get used to it but once you do it works perfectly

Review Source: Capterra
 

Ashley from kohl's

April 2018

April 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's good for what you need it for and it helps you create and figure out things that you need. And it helps us focus on good things.

Cons

I feel like it can add more to help us with what we need but overall I feel like it's good for what we need already with it

Review Source: Capterra
 


April 2018

April 2018

Powerful and very Capable CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really customizable depending on your business needs, you have easy integration with the differents Microsoft products so if your business use microsoft a lot this is your choice

Cons

The user interface could be more friendly or maybe reduce the amount of options available that confuse you when you're using the product.

Review Source: Capterra
 

Abigail from Beach Point Capital Management

April 2018

April 2018

Dynamic 365 has been a pleasure to use and a total step up from our old software. Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to finish work more efficiently but cutting out extra tasks that Dynamic 365 does automatically for me!

Pros

The best thing about this software is its' user friendly interface and design. The help bar is very useful in finding just about any problem solving should you run into trouble or come across a function that's new to you. I would highly recommend this to any financial office environment.

Cons

The software did tend to lag a bit and took awhile to start up. The program still has a few bugs and fixes that need to be adjusted because occasionally the program will just shut down with no warning. Luckily, my worked is always saved so not too much of an issue but annoying to say the least.

Review Source: Capterra
 


April 2018

April 2018

Overall great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gave my dynamics experience

Pros

Microsoft dynamics allow my company to track leads sales and was able to use in the field by my outside sales rep. User friendly.

Cons

The biggest issue was making sure each use was sync by work station in office. Feel if syncing was tracked by user and not station would be easier

Review Source: Capterra
 

juan carlos from Self-employed / Sports

April 2018

April 2018

really great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrated business management solution that automates financial, customer relationship and supply chain processes.

Cons

like all windows products the usage is limited, the interface is not the best and sometimes confused the user

Review Source: Capterra
 
 
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