Dynamics 365

RATING:

4.4

(5596)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Microsoft Dynamics 365 business performance
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Dynamics 365 Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dynamics 365

1 - 5 of 4,366 Reviews

Bernard

Telecommunications, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Excellent CRM solution for unique uses

User Profile

SYED NASIR

Verified reviewer

Biotechnology, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Funtastic product and easy to use

Easy to use, value of money and minimum training required

PROS

Easy to use and value of money. The startup organisation easily buy it.

CONS

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Valentino

Online Media, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2024

Management of my entire business.

Fluent and efficient. Would keep it some years more for sure.

PROS

Having everything digitalized and perfectly tracked.

CONS

Having to set it everything up when we hire the service.

Reasons for switching to Dynamics 365

Like this alternative more. And is more complete.

Enis

Cosmetics, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed April 2024

Can do almost everything

PROS

It is great that you are able to achieve everything with this under one platform.

CONS

Like with anything Microsoft sometimes things don’t work smoothly or sync quickly enough.

Daniel

Medical Devices, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Transform your Business Operations using Dynamics 365

Our overall experience is that dynamics is a powerful platform with great integration into our stack.

PROS

the Standout feature of Dynamics 365 is its seamless integration of comprehensive CRM and ERP capabilities, providing businesses with a unified platform for efficient data management, streamlined processes, and enhanced customer engagement.

CONS

its initial complexity and potential learning curve, which some of our users find challenging. We are still learning the extensive feature set and it will take some time for users to fully grasp all the tools we have available now.

Reason for choosing Dynamics 365

Its scalability, extensive customization options, and seamless integration with other Microsoft products offering a comprehensive solution that aligns well with diverse needs. The strong support of MS, regular updates, and a robust ecosystem of third-party apps contribute to its appeal for our organization.