Microsoft Dynamics 365 Software


 

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2,118 Reviews of Microsoft Dynamics 365

 

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Software Advice Reviews (209)
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Showing 1-20 of 209

Desirae from ClientsFirst Consulting
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dynamics 365, like most Microsoft solutions, is a solid system. As always, it should be researched and compared to other systems to see which system and features will work best for your company. While this would not be my go to recommendation for a CRM system, I wouldn't count it out either if I find my client's needs match what Dynamics 365 can provide for them.

Pros

Dynamics 365 offers the flexibility of a more ala carte system than does Salesforce. It also is inherently integrated with Office 365 which makes it a great option. Setup and maintenance are similar to most CRMs, so even if you are not familiar with this particular one but have used others, making the switch is not too difficult.

Cons

The Dynamics 365 pages load slower than I would expect. I have worked with this over a period of time and the experience was consistent regardless of time of day or amount of data in the system at the time. Additionally, any customizations done, whether it be creating and running a custom report, creating custom fields and page layouts or creating custom workflow rules, all of these are done in a new window of the browser rather than in a new tab. This can make your computer desktop and work space feel cluttered. The overall feeling of the application is that it lacks flow and sophistication. While the feeling may not impact the overall function of the system, it can leave the admin and/or end users with the feeling that the system is kludgy and not well thought out.

Review Source
 
 

Sara from Focus Mobility
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Microsoft Dynamics 365: It's all about continuous added value

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It's designed for sophisticated high growth minded companies. The apps are seamless, easy to use, but spend time up front configuring it properly to unlock the value.

Pros

It's competitive advantage is the ability to leverage AI-powered logic apps, analytics for precision

Cons

As a startup, we were conducting an evaluation (unfunded) so never actually got it configured to scale.

Review Source
 
 

Shannon from dressnoble.com
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use but missing some user friendly features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall good system, easy to use, just wish the bugs were not there.

Pros

The system is easy to use with tagging emails and seeing all client info in one place. Overall made communication across our organization easy.

Cons

Must do steps in a specific sequence for the system to work properly (even if not necessary to create preliminary steps), lag in recognizing updates to errors that occur because of this.
For instance: If a client just wants a quote an we know they will purchase the item you cannot simply make a quote. You would have to create a sales opportunity first and assign all of the values to the field before moving forward. In this instance there is no need to create an "opportunity" for the client - as they just want to buy an additional item and want to purchase immediately. This creates unnecessary steps and time.
If you create a quote before an opportunity the system created an error that "broke" the system until fixed. Even after fixed the error message it would take a long time to move forward, which stopped the entire purchasing process.

Review Source
 
 

Kayla from Nextec Group
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Dynamics CRM is an organized platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everything is organized nicely, and the layout flows well. Has a nice section to keep track of various contact information. Has a search function.

Cons

Can become overwhelming due to a lot of content. Other than that, there is nothing I have noticed to be a 'con' yet.

Review Source
 
 

Darrus from Summit Health Management
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Storage and distribution of organization developed apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great platform for the distribution of apps within an organization. The inclusion of many useful apps developed by MS and others is a great addition and allows employees to empower themselves to discover new ways to be more productive.

Cons

The sheer amount of content available can be daunting and make it more difficult to focus users on specific apps that the organization wants them to see. The user interface is also a little light given the functionality under the hood here.

Review Source
 
 

Alex from Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Microsoft crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn, easy to export data, and easy to build campaigns. Beyond that it's very limiting for Marketing

Cons

Total lack of dashboards, automation and ability to use it from a mobile device. Honestly just by salesforce

Review Source
 
 

Jennifer from Camp Fire Northwest Ohio Council
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Everything your office needs at your finger tips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Email, cloud, and calendar all in one place along with word, excel and so on. This makes it easy to log into one location for all that you will need for the work day.

Cons

No major issues some small things like logging in issues, or excel or word not staying connected when logging in.

Review Source
 
 

Justine from The Catholic Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Microsoft 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love this software. This is another easy to use Microsoft program. Interface is smooth, very user friendly.

Cons

Can't say that I've ever had a problem with Microsoft Dynamics 365. We have IT support when we run in to issues, but troubleshooting information online makes it easy to solve things by yourself.

Review Source
 
 

Eitan from Westminster Economic Development Initiative
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Powerful tool but not the most easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very powerful analytical tools. This program allows to great detail in drilling down metrics for projects.

Cons

Expensive for smaller organizations and does not integrate with other Microsoft products. This program was not the most straightforward to understand.

Review Source
 
 

Miroslaw from o2
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Dynamics 365 Enterprise Edition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy setup and configuration for a quicker time to value. Real-time dashboard reporting and analytics.

Cons

It is not customizable for our business and microsoft should improve technical support. Sometimes we will wait too long for the filing solution.

Review Source
 
 

Havah from First Officer LLC
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Great for a Headache

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I imagine that this product has some powerful functionality hidden away behind the mass of ribbons and edit popups, and it can be nice to have your CRM and email system all in one tool.

Cons

This is by far the worst software experience I have ever had. I am obligated to use this system on a weekly basis, and I always dread that part of my day. Even basic functionality such as merging marketing lists and sending emails is hidden behind so many layers of confusing icons and buttons, and more often than not comes along with an un-foreseeable obstacle unique to the software and additional minutes of searching google for forums which answer how to circumnavigate the problem. I have a very hard time believing that any potential features would be worth the frustration and loss of time that come with the basic and essential functionality of this tool.

Review Source
 
 

Jacob from Entertainment
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

First Time Using Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The connection with Tableau is a must. the ability to create dashboards is key.

Pros

I really enjoy the user friendly interface, it makes it really easy to use. I wish the compatibility between this program and Outlook would work better. It would be perfect to set these appointments into your outlook calendar. This is also really compatible with Tableau!!

Cons

It does not work well with Microsoft office. Not a lot of quality mjeshing going on. In addition, I feel it is hard to get used to the program. There was a decent learning curve. But once that was complete it made life alot easier.

Review Source
 
 

Deep from Mettel
Specialty: IT Dept
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Excellent CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is highly flexible
Easy to use
The best part is it is cloud based so maintenance is less.
Helps to bring organisation together.
enhanced security options

Cons

It crashed a couple of time when I tried to install and use it.
It is costly for a small organization.

Review Source
 
 

Areane from FSPMI
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This software is really effective for me. Very easy to use and user-friendly and reliable at all times.

Cons

None so far.

Review Source
 
 

Erika from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Good Choice for Business

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This product is very effective and can help improve both marketing and profit for a business. It is very easy to use as well.

Cons

This product can be very expensive to implement and there are other options out there that are better.

Review Source
 
 

Scott from Zon Generation Ltd.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

The field service integration has considerably improved our operational efficiencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We switched over to Microsoft Dynamics last year, and the field service features were worth the switch alone! As a field technician, I appreciate the level of detail I can see with each project/customer, and the automated scheduling feature is amazing!

Cons

We don't use the accounting side of Microsoft Dynamics as it challenging to navigate and we already have our own accounting system in place that works great for us.

Review Source
 
 

Mike from Stickley
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Best Cloud ERP Available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Microsoft Dynamics 365 is the best in class ERP MRP available. You are able to customize to fit any business need.

Cons

Very very expensive to implement. Also if it is not manage properly it can turn into a disaster very fast.

Review Source
 
 

Nasira from Fashion Isle Smiles
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Microsoft 365 is a useful tool and allows effective work remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Microsoft 365 is a useful tool and allows effective work remotely. I can log in from any computer and access my Microsoft office resources.

Cons

There have been several occasions where I have trouble logging in. Otherwise, no complaints about this software.

Review Source
 
 

Rajesh from Damco
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Enhance marketing efforts

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can enhance your marketing efforts with it and can increase profit through this.
You can have view of your marketing strategy and use it for your business.

Cons

Service is little expensive but it suits to mid level business.
Its safe and friendly to use so no more cons in this.

Review Source
 
 

Chela from Spectrum Electric Inc.
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This is a have to have!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I do all of our work through Microsoft Dynamics and it has been very effective and has managed to help us maintain a good track of our leads and customers.

Cons

Only issue I have had since using it has been the storage memory. I have to keep everything in our cloud stored as a back up.

Review Source
 
 
 
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July 2018

July 2018

keeps my day running smoothly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support
Pros

fantastic way to keep track of all conversations and emails I have with my customers. I have tried many CRMs and this was one of the best. their support team is very patient and knowledgable.

Cons

while the cost is fair it is a minor drawback. the cost per user can add up in larger organisations.

Review Source: Capterra
 

Abhimanyu from Hive

July 2018

July 2018

It is very reliable and credible and a must have for Small Medium Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Its easy to use, if you have used Ms Office before or currently use it, Dynamic will be easy to use and you wont require a lot of training. You have an universal access, all you need is internet and you are good to go

Cons

the performance sometimes is laggy when you are using other programs, but that you can bear with for the price.

Review Source: Capterra
 


July 2018

July 2018

Dynamics presents a larger scale Accounting management tool, not suitable for smaller businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

Integration across multiple business lines, inter-company transactions are a big plus to ease your reporting.

Cons

Difficult to maintain, more rigid structure with respect to designing the queries for transactional data.

Review Source: Capterra
 

Layne from Reading Horizons
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

It's like Salesforce, except that many third party programs don't integrate with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Cons

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

Review Source: Capterra
 

Henry from XSales® Mobility
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

i was the administrator of the platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy management and functions for administration department.

Pros

it is easy to use for friendly interface for clients. have a great compatibility with windows environments, estable connections with printers, and great preformance at the same time.

Cons

when you apply new chance to the software is a little to complicate and sometime take to much time. that's affect mostly to the productions environments.

Review Source: Capterra
 

Megan from Frankies Pizza
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great software!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the ease of using the software. It is very simple to catch on to all of the great functions it can provide. I only use Microsoft!

Cons

Nothing in specific. If I remember right, the download time was slightly long but nothing to really complain about!

Review Source: Capterra
 

Yasir from Services Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

A great software for enterprise resource planning and customer relationship management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Applications for enterprise resource planning and customer relationship management

Pros

Ease of use is fantastic, and the features and functionality are unique. The overall quality is outstanding

Cons

Customer support can go a long way while the value for money can improve. All the users on our team have had these issues

Review Source: Capterra
 

Florah from Development Impact Consulting

July 2018

July 2018

Easy to integrate with other apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has a mobile application that allows one to have access to data and checking reports. Customers can be organized in categories making them easy to access.

Pros

Microsoft Dynamics 365 can integrate with all of Microsoft products. It can also integrate with other third-party applications. For instance, one can integrate the software with LinkedIn with eases the process of sales analysis and finding references in new business presentations. The software permits businesses to share communications, leads as well as opportunities.

Cons

The software duplicates contacts since a single contact record can be used by more than one company. The software system can be slow especially when operating on edge. Its integration with Microsoft Outlook also reduces its speed.

Review Source: Capterra
 

JEGADEESWARAN from TVS Automobile

July 2018

July 2018

I can say moderate, since the setup is very complex and lack of knowledge from partners.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Pros

Very exhaustive and comprehensive for SME sectors. The modules are user friendly and has interface connectors with external system hence, useful for SMEs.

Cons

To complex, the processes are bit heavy. Customization is difficult and affects performance. Periodic upgrade also studied thoroughly before implementation.

Review Source: Capterra
 

Brittney from Permanent cosmetics by Brittney
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

I love how easy they make marketing and advertising for my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

They make marketing and advertising so easy and I dont have to worry about campaigns being set up correctly to target certain cutsomers

Cons

I takes a little research to figure out how to set up campaigns and target specific groups but once you get it figured out, its awesome!

Review Source: Capterra
 

Manuel from Instituto Nacional de Geologia y Mineria INGEOMIN

July 2018

July 2018

Incredible, thanks to microsoft I can solve and perform many tasks at the same time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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gestionar mejor los procesos de marketing e impulsar la productividad

Pros

Thanks to Microsoft Dynamics, I can make smarter marketing, better manage sales processes in a simple, efficient and productive way. Enriched with solutions that help us facilitating, optimizing and managing processes better.

I'm not complaining, it's a great solution that facilitates users in a reliable, complete and efficient way

Cons

Honestly I do not see any flaw, I liked everything about the software; is a great option for those who want to improve marketing, sales and contact with their customers to boost organizational efficiency

Review Source: Capterra
 

James from UEA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

used to manage CRM output

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

standardisation across my organisation

Pros

easy interface, flexible and intuitive features, familiarity of Microsoft user interface and easy linking to other softwre

Cons

occasionally buggy, but once i got used to some of the minor quirks was really plain sailing. management of lists was a little tricky at first s was used to different software

Review Source: Capterra
 

Ravi from The Indian Stitch

July 2018

July 2018

Amazing tool for custom CRM. Liked it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Very easy and beautiful UI . Easy to select features and implement.
2. Getting things done is effective because of various plugins.

Cons

Nothing as such to dislike about dynamics. Really liked the easy and supportive guide for product. I refer it whenever I am stuck.

Review Source: Capterra
 


July 2018

July 2018

Customize: add columns, tables, modify forms, create workflows, etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very stable, customizable, very helpful for the users.

Pros

Easy to customize based on your needs - add new entities (tables), add/remove fields, change the form, hide fields.

You can create "javascript" rules with a simple way named 'business rules'.
The workflows help you to trigger emails, update, create other records and so on, based on the type of event.
Create like 'wizards' in order to guide the user in to the create or update of the record (named: 'business process flow' or you can use Dialogs).

If you need something more deep you can code a plugin or workflow, or code javascript if is something for the UI.

Cons

The internet explorer edge it doesn't work well, sometimes you have some issues. Is better use Internet Explorer, Chrome or Firefox (Opera is not good for Dynamics).

Careful with the javascript, sometimes could be tricky in Chrome and Firefox.

Review Source: Capterra
 

Angelica from Harriet Tubman PTO Aftercare
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Excellent file management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy management of files.

Pros

Files are organized in a very professional manner and you can create your files too vefy easy and quick.

Cons

There is really not much to dislike about this software because if you learn to use it, im sure you will appreciate it.

Review Source: Capterra
 

Kate from Vodafone

July 2018

July 2018

It makes our work organised and efficient with lots of automatic features and activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The accessibility of maintainable flowsheets and automation marketing strategies makes it much easier to manage our work flow . It could handle work details and their procedures and execute them right on time as it is necessary and as planned.

Cons

The hurdle of data maintenance along with lots of data scrambling and errors that occur when it's time to execute the task is really frustrating. Besides that , it's a real wonder tool for the marketing strategy

Review Source: Capterra
 

David from Mundo Olé

July 2018

July 2018

Extremely useful to catch the best opportunities for your company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Accelerate the growth of my company.

Pros

It really helps you to identify which are the best decisions to make in order to increase the productivity of your company and, of course, anticipate your customer needs.

Cons

It is not that easy to use. At first, you have to spend a lot of time trying to learn how to get the most of the software, which is why I would suggest a better customer support.

Review Source: Capterra
 

Madeleine from Sound corporate
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Great experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots because it is a great product

Pros

I loved everything about it. I loved that it was a Microsoft product because their software is always of great quality.

Cons

There wasn't anything I didn't like other than the significant cost that came with purchasing this software.

Review Source: Capterra
 

Lokesh from Missan IT Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Its mixed experience with less positives and lots of negative overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Integration to outlook and was able to manage schedules and tasks from CRM

Pros

Analytics, Integration with all Microsoft products especially with SharePoint and Exchange. Customization of the product.

Cons

Lack of basic features like sending the quotes from CRM to customers directly as pdf attachment, Sending case updates to the case contact, you need to spend lots for Customization for all your basic needs.

Review Source: Capterra
 

whitney from Nyamwaro Event Organizers
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the customer relations management user interface. The menus are very well placed and this makes it very simple to use

Cons

None. I have not come across a problem with microsoft dynamics so far and use it for a vast number of tasks

Review Source: Capterra
 
 
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