Microsoft Dynamics 365 Software


 

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

57 Reviews of Microsoft Dynamics 365

 

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Software Advice Reviews (22)
More Reviews (35)

Showing 1-20 of 22

Matt from Contract Professionals, Inc.
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Dynamic Review of 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It combines CRM and ERP solutions powered by data and intelligence with that built-in intelligence. Dynamics 365 enables that integration that provides solutions for users.

Cons

There are limited third party integrations. There is also high pricing and steep learning curve when using the program for the first time.

Review Source
 
 

Kathryn from PatientPop
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Helps streamline crm processes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration with ms outlook is extremely helpful to streamline processes within our company. Can track leads effectively - helps with sales.

Cons

There are some issues with the UI. Also, sometimes there are issues within the software where the MS outlook integration causes performance speeds to slow down

Review Source
 
 

Andres from Miami New Realty
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Microsoft Dynamics Really Helps

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Microsoft Dynamics is easy to use by integrating the software into 3rd party applications. LinkedIn integration is seamless and helps build your CRM with prospects.

Cons

The CRM could have more options to customize fields and add options that help specify more about the clients in the CRM.

Review Source
 
 

Shawn from Playboy
Specialty: Media
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Microsoft Expands its Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Microsoft has made staple products in all businesses for years.
We don't think of them as CRM tool leaders, but they have made a winner here
Dynamics offers all types of useful resources for businesses of all size. It is easy to use and simple interface.
It provides excellent analytics.
It is well priced

Cons

This is not great if you try to use on mobile
It isn't great on macs either
It is sometimes difficult to get ahold of custoemr service.

Review Source
 
 

Joshua from Steelworks of the Carolinas, Inc
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Microsoft Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the system is very advanced. I would not recommend it to a business with less than a few hundred employees.

Pros

I like the software's reliability as it pertains to accuracy of funds. This system is simple, once properly trained to use it.

Cons

The downside to this system is finding someone who has the knowledge and ability to reprogram the software as needed, for functionality and convenience.

Review Source
 
 

Nina from Princeton
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

HELP NEEDED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

help is needed to improve

Pros

multi purposed. you are able to do more than normal with the software but improvements can be made

Cons

very slow. while working with it, there are delays with other software on the system. this function defeats the purpose

Review Source
 
 

Kendal from Anexinet
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Only works if you have Internal Support to customize

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We were fortunate enough to have a few people supporting CRM and customizing the tool to our needs and process flows and it works better than it did out of box. I like how we can connect our sales tool to our OpenAir tool when sales opportunities are high and need Resources aligned.

Cons

The tool could use better contact organization structure and to be able to require fields from subgrids.

Review Source
 
 

Elisa from Tecplot
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

We find that CRM 365 is slow compared to when we hosted ourselves

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We decided to go with a hosted site so we would no longer have to have the hardware to accommodate for the software

Cons

has limitations on viewing within the outlook add-on, keeps refreshing and we our finding there is a lot more clicking

Review Source
 
 

Jameson from Softchoice
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

I think they had the idea right, but the functionality did not meet the expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a big fan of Microsoft everything then Dynamics might be for you, but I believe other CRM'S are far superior.

Pros

The customer interface looks user friendly. It also syncs up to Microsoft outlook seamlessly, which is probably it's best feature.

Cons

My biggest negative with Dynamics is with the display of your contacts. It doesn't give you easy access to the content you have entered in you Dynamics CRM.

Review Source
 
 

Dwi from Manulife
Specialty: Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Ms Dyna365 Capability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good CRM tools
Portal should provide CMS capability, thus it will be a complete end to end solution for better customer experience

Pros

Since this ia microsoft product, Interoperability and easy integration to other system is a strong point, where most of people in the world use windows OS and ms office

Cons

Ms dyna365 use Subscription method instead of licensing method. This cause higher maintenance cost, as it can not be depreciated

Review Source
 
 

Phil from RCI
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Dynamics CRM makes integration simple.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

usable out of the box. Highly customizable. Lots of third party plugins / Apps. Easily Integrates with most Microsoft products.

Cons

The licensing model is confusing. Understanding what pieces / apps are needed if not familiar with Dynamics.

Review Source
 
 

Charles from GlobaLogix
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Beta Product, At Best

Ease-of-use

Functionality

Product Quality

Customer Support

My impression thus far of Microsoft Dynamics is that it is beta software not ready for production. Artifacts leftover from trial versions are nearly impossible to remove. It took almost a month of effort to reset my company's instance to remove demo data. Once completely reset, the module we require, Project Service Automation, is nowhere to be found.

Obtaining support is far too difficult. Most of the people who answer the phone haven't heard of PSA. Calling the support number on the Dynamics 365 web page gets you to a sales person. The salesperson hasn't heard of PSA, and gives you a different number to call. Using the new number, you get a person who tries to understand what your issue is to open a ticket. Usually, that person has no understanding of Dynamics either, so you end up explaining your problem 2 or 3 times. In fact, they do not have access to any information about you at all, despite asking for user ID and phone number. That means that the 6 prior calls you made that could help the person writing up the ticket are unavailable. It also means that each time you call is exactly as cumbersome as the first. Once they do assign you a ticket number, you wait for a call, supposedly within hours. Meanwhile, I've had to wait more than 24 hours for one callback. If you are in a meeting when they do call, and your meeting has priority, you are compelled to call back and leave messages with the person assigned to you until you are both free..

For shame, Microsoft. You can do better. If you need help, there are hundreds of thousands of Java developers out there than can fix your product and your support system.

Pros

If it were to work, it would suit our needs beautifully. Integration from sales through to invoicing would be perfect.

Cons

Because it simply doesn't work after 2 months of configuration, resetting instances, reinstalling modules, and still not having an application even to configure, let alone use, it has negative value to this point.

 
 

Hanna from TEC
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Microsoft CRM is a very powerful system and it meets our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Microsoft CRM integrates very well with our email marketing platform, marketing automation, business intelligence (BI) etc systems.

Cons

The implementation of the product was a bit cumbersome, since we were moving from our own in-house CRM system, so there were many aspects to consider.

 
 

Kristopher from Air Flow Pros Inc
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Only used for 1 day. Didn't meet needs of our corporation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great presentation. Had an app. Was Microsoft. Great customer support. Lots of help guides to get thru tough spots

Cons

Didn't have routing and map was difficult to use. Also was having trouble with scheduling and info input

 
 

Jagjit from Clever Devices
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Takes a long time to learn the ins and outs of Microsoft Dynamics 365.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This system is a 'one-stop-shop' for our company. Our finance, service, shipping, failure analysis and warehouse management is all managed through Microsoft Dynamics 365. It is nice having anywhere access and it looks like we'll be looking into adding the field services module in the future to add to our subscriptions under Microsoft Dynamics 365.

Cons

There is a ton of training needed for Microsoft Dynamics 365. When our company finally upgraded, it took us months to train different departments. The system is very complex and navigating through different reporting elements is a bit overwhelming. Also, the ability to create custom reports is not intuitive.

 
 

Shannon from Real Estate Organization
Specialty: Real Estate
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Facilitates business processes

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Empowers staff, helps to improve engagement with customers, increases productivity, helps to improve business model

Cons

There really weren't any cons with Microsoft Dynamics 365. As long as you are able to implement it in a beneficial way.

 
 

Wei from DHL
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

MS Dynamics review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall a good CRM tool

Pros

you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum.

Cons

Many of Microsoft’s competitors offer cloud only apps (Salesforce.com), or have separate products for on-premises and cloud delivery (SAP). This similarity between cloud and on-premise can prove to be a benefit to many organizations where data sensitivity and the need to house data onsite is key. It also means enterprises can adopt an application strategy which suits them rather than being forced to the cloud for better functionality. This also means Dynamics allows you to adopt a Hybrid Cloud Strategy mixing and matching for optimal performance and security.

 
 

Matt from Keystone Engineering Inc.
Specialty: Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Not as expensive as SAP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

That Dynamics 365 is a MS product lends it the benefit of doubt that it is probably going to be a complete and robust solution for the purposes intended. It is a solid solution and as a Tier II enterprise system probably the best in its class or in the top echelon.

Cons

Systems like MS Dynamics are becoming obsolete in light of the fact that enterprise platforms are not only going to the cloud but offering extraordinarily better interfaces and UXs.

Licenses are prohibitively (encourages non-adoption) expensive; it was for this reason, I sought a cloud platform to handle our procurement function.

 
 

Sabrina from Construction
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great for businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So easy to use and store information! I love that its very simple for me to go in and enter the information that I need or e-mail etc without too many steps

Cons

There is really nothing I like about this product. Everything about it is very good and easy to use!

 
 

Desirae from ClientsFirst Consulting
Specialty: Agriculture
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Microsoft Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it seems to be a very nice slick system. Comfortable and easy to use yet very powerful.

Pros

Enterprise and Business editions are priced competitively with Salesforce. The system is available bundled but also a la carte for the business that doesn't want to spend the money on an entire system. Out of the box offers solutions for field service and Project Service Automation which is huge. Comfortable UI, something we are already familiar with in all of the Microsoft products.

Cons

While options can be a good thing when selling a product, too many options can get confusing for customers. There are many package options to purchase and it might get a bit difficult to figure out exactly what you do and do not need when trying to put this together on a shoestring budget a la carte.

 
 
 
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Showing 1-20 of 35

Mark from Shamrock Trading Corp.
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Dynamics 365 is the perfect solution for sales, marketing, and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

Dynamics 365 allows for sales forecasting, business intelligence, marketing automation, and an efficient customer service process. It automates our sales process from start to finish.

Pros

Dynamics 365 easily integrates to other Microsoft applications. It has so many more advanced features and functionality than a standard CRM or ERP application. It is a all-encompassing solution that does almost anything.

Cons

If there are a lot of customizations, custom code, or plugins, system performance can be impacted negatively. Although it is improving with every update, the user interface can be a little difficult to navigate through.

Review Source: Capterra
 

Ashley from Filters Fast LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Functional and Easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use email
Reliable communication

Pros

Easy to navigate, never have any issues or flaws, everything is pretty simple to use and learn about.

Cons

All the updates, sometimes it can be slow to respond. I don't really have much that I dislike about the software.

Review Source: Capterra
 

Wesley from CliqStudios
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Dynamics 365 is a program I use every day. CRM makes it easy for me to keep track of potential leads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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It makes identifying good leads very easy, almost instantaneous.

Pros

What I like most about Microsoft Dynamics CRM is how easy it is to use. The interface makes it clear where to search for leads, and displays the information you need right when you open it up. There isn't many buttons or hoops to jump through to get to what you're looking for. Being able to Pin information that's more valuable to you on the homepage is also very helpful.

Cons

There are Glitches quite often, having to restart the program is fairly common. It is understandable since there is a lot going on in the program, but freezing and having to close down in the middle of work can be a nuisance.

Review Source: Capterra
 


November 2017

November 2017

Just like the old Dynamics products but Microsoft patch it for you!

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Quality
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Support

We use it for customer relationship management. This enables anyone to see what contact the customer has had and have all information at their fingertips. The fact that it is cloud hosted helps the road warriors hugely.

Pros

I love the fact that Dynamics 365 is always up-to-date and highly available. IT makes life so much easier. The integration with Flow, PowerApps and PowerBI is also amazingly simple and useful.

Cons

It is still a bit clunky. For most companies it can do too much so you need to spend some time cutting it down to the size your company needs. Don't get me wrong it is a great product but it does EVERYTHING!

Review Source: Capterra
 


November 2017

November 2017

This is a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was that easy to use. Directions were pretty simple. Great

Pros

Easy to use. I had no issues figuring it out once I read the directions. Customer service was nice also.

Review Source: Capterra
 


October 2017

October 2017

We use Dynamics 365 for our business and there are so many useful applications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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It provides one place that employees can go to get everything they need to complete their daily tasks.

Pros

I love how it links so easily to our Outlook and will allow message and meeting notifications without leaving the screen.

Cons

My least favorite things about dynamics 365 is how cumbersome the login portion is. We have it linked to a business account so we essentially have to login twice.

Review Source: Capterra
 

Ashanti from Mortgage management

October 2017

October 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My company had a recent software transition and we have been working with Dynamic 365. I enjoy learning new software including this one especially since it's user friendly.

Review Source: Capterra
 

Ross from Source Floor & Specialties Inc.

August 2017

August 2017

Constantly changing, updating, and breaking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

I like that it's cloud-based, so there's no on-premise hardware to keep updated or worry about getting out-of-date or breaking down.

Cons

They keep changing things "behind the scenes" - it's like coming home from work one day to find all your furniture subtly moved around a bit. Even worse is when they make changes that break your custom Dynamics CRM builds and you have to monkey around to get things working again! Also frustrating is when you have to play Musical Web Browsers to get logged in again...sometimes they'll make a change that breaks functionality in Internet Explorer, but now it works in Chrome (or vice versa)...and I love the irony that Microsoft Dynamics CRM doesn't work at all in Microsoft Edge.

Review Source: Capterra
 

Theodore from blue Technology Co. Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Excellent tool for managing Sales, Marketing, and Customer Service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Functionality
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Quality

Tracking our pipeline, getting notifications, integration with Office 365 email and tasks, tracking due dates of our customers maintenance plans and support plan, tracking all of our contacts and accounts in one database.

Pros

I really like being able to start quickly with a CRM in the cloud. Additionally, the workflows functionality works excellent, the integration with Exchange Online works perfectly so we can send emails from CRM. It is easy to customize which I love. Additionally, the standard lead to opportunity flow works good enough for us without any customization. It is also easy for developers to create JavaScript to control aspects of the user interface.

Overall, Dynamics 365 (previously called Dynamics CRM) feels like a really well built software.

Cons

The Project Service Automation module was not as good out of the box as I would like it to be. We will need to customize it before using it. Additionally, there are sometimes errors and I am not yet quite sure the reason for the errors (but on the bright side the errors do not seem to affect the efficacy of the software).

Review Source: Capterra
 

Niny from Fulcrum Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Major upgrade from other CRM softwares.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Every little bit of this CRM is customizable, which is great. Combined with Power BI for reporting is even more amazing! The dashboard on the main page can be set up to show you everything that you need to work on for the day/week and it makes for an efficient process. Also, Dynamics 365 is completely integrated into Microsoft Outlook, which makes adding contacts and leads that much easier. A+ software. Highly recommended for those looking for an all-around CRM solution.

Cons

Lack of user-friendliness. Although this software is completely customizable, you'll never figure out how to customize it on your own without help from support. There are many small features that would be otherwise unrecognizable if not for being pointed out by a support consultant. If you can get past the fact that you can't just click around to figure out the CRM and it takes a little extra work, this software is highly worth it!

Review Source: Capterra
 

Joseph from BayRing Communications

July 2017

July 2017

I helped to transition from one company software package to Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Value
Support
Pros

Software was easy to navigate from the start. Support was fantastic and helped to load information into the system as well as to explain so that we could be involved in more of the process

Cons

The only negative was a slight delay in the implementation process. Once we were working in the system it was an improvement over our legacy software.

Review Source: Capterra
 

Dakotah from F & H Ribbon Co., Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

I love the way it looks, and it easy to access and use. Everything is really kept the same, except for steeping it up a bit to make a difference. I like being able to know exactly where things are based off of other versions.

Review Source: Capterra
 

Khrystyna from Our City Church
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

It's very easy to use once you get use to it

Pros

My favorite part thatvit has all its data in one place and u can control everything from one computer so far this is my favorite one Its perfect for accounting

Cons

There is glitch in software sometimes and it's not very pleasant because I don't like to start over

Review Source: Capterra
 

Ki from LA County
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Very good, like the product, support enginners are good in what they know and overall support is goo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

N/a

Pros

Simple to use, customizable. User interface is easy to use, and workflows are easy to setup and integration to sharepoint documentation

Cons

Complex system architecture, need MS premiere support. Need ASP and JaVSA language expertise. Mainteneance is a beast

Review Source: Capterra
 

Magdalena from NYU

June 2017

June 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part about Dynamics 365 is that the service they provide is impeccable. Yes, the software can be somewhat glitchy and sometimes not very easy to use, but their team is very helpful

Cons

I think Microsoft can improve the software quality, just because it glitches and is prone to just being irresponsive.

Review Source: Capterra
 

David from farren. Intl

April 2017

April 2017

Great stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

Great excellent user friendly. Value for cost, ease of operations. Highly recommend for the user

Review Source: Capterra
 

Laura from Millwood Inc.

April 2017

April 2017

Ok Product, just started using Dynamics 365

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Our company just started using CRM Dynamics 365 and it seems better than the other version we were using. Hope our sales team uses this better than before.

Review Source: Capterra
 

Jenna from Millwood, Inc.

April 2017

April 2017

Not great - Could be better

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Dynamics is at least better than CRM 2016 but it still has long forms, too many clicks and our sales guys feel it is not as easy as it could be as they are always comparing to Sales Force.

Review Source: Capterra
 

Rita from Toyota Tsusho America Inc

April 2017

April 2017

Change can be good and bad!

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Things can be a bit hard to find. Making the features better and putting them is different locations does not help, either. Overall, as I work with it, it's fine.

Review Source: Capterra
 

Anthony from Nye Lubricants

April 2017

April 2017

Often glitchy with weak wireless signals

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Value for Money

Ease-of-use
Usability
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Product Quality
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Value
Support

When I travel I often struggle with maintaining internet connections. Logging on should be simpler.

Review Source: Capterra
 
 
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