5
4
3
2
1
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.4
Functionality
4.3
"Moreover the idea of "support team" is amazing this is what I love the most about freshdesk."
"Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings."
"The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go."
"We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail."
"With their continued lack of responsiveness we cancelled our account after using the service for about a year."
"The support and contact system for Freshworks/Freshdesk is as bad as it gets."
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