# icon

> Reviews of Freshdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Freshdesk is a good fit for you!

Source: https://www.softwareadvice.com/crm/freshdesk-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Help Desk Software](https://www.softwareadvice.com/help-desk/)

/

[Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/)

/

Freshdesk Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/freshdesk-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/crm/freshdesk-profile/alternatives/)

# Freshdesk Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(2,038)

4

(1,191)

3

(166)

2

(32)

1

(17)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.4

Functionality

4.3

* * *

### Pros

"Freshdesk offers an intuitive, all-in-one customer support platform that helps teams manage tickets efficiently, automate workflows, and deliver faster, more consistent customer service."

"The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, & to summarize long ticket threads."

"We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team."

### Cons

"Ironically, Freshdesk’s own customer support can sometimes be slow to respond or provide generic answers when troubleshooting complex, tier-3 API integration issues. While the base plans are reasonably priced, the cost can escalate quickly once you start adding advanced features, extra marketplace apps, or collaborator licenses."

"Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times."

"The main challenges are the limited integrations and the lack of feature variety needed to effectively scale the platform across different internal teams and workflows."

Fast-track your software evaluation

Speak with a Help Desk software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

3444 results

Sort by

Freshdesk Reviews, Pros and Cons - 2026 Software Advice