--- title: "Best Inside Sales Software - 2026 Reviews & Pricing" description: "Find the best Inside Sales Software for your organization. Compare top Inside Sales Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/crm/inside-sales-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Inside Sales Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Inside Sales Software of 2026 Updated November 9, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 238 results ### Compare Products Showing 1 - 25 of 238 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [LeadSquared](/crm/leadsquared-profile/) - Overall rating: 4.3/5 - Reviews: 167 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview LeadSquared is an AI-powered platform that unites sales, marketing, field, and service teams to automate workflows and drive outcomes at scale. The company specializes in solving [Read more](/crm/leadsquared-profile/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Multi-Channel Marketing: 5/5 - SMS Marketing: 5/5 - Sales Analytics: 5/5 ##### Worst rated features - Activity Dashboard: 1/5 - Social Media Integration: 1/5 - Reminders: 1/5 [See all features](/crm/leadsquared-profile/#key-features) --- ### [HubSpot Sales Hub](/crm/hubspot-sales-profile/) - Overall rating: 4.5/5 - Reviews: 506 - Starting price: $0.00 - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview HubSpot Sales Hub helps sales teams spend more time selling. It brings your pipeline, your deals, and the work to move them forward onto one platform, all running from the same [Read more](/crm/hubspot-sales-profile/) ##### What users love - Comprehensive sales process management - Responsive and helpful support team - User-friendly and intuitive design ##### To take in mind - Clunky and overwhelming navigation - Expensive for growing teams #### Features ##### Best rated features - Automatic Call Distribution: 5/5 - Content Delivery: 5/5 - Prioritization: 5/5 - Mobile App: 5/5 ##### Worst rated features - Channel Management: 3/5 - Field Sales Management: 3/5 - Real-Time Reporting: 3.5/5 - Document Management: 3.6/5 [See all features](/crm/hubspot-sales-profile/#key-features) #### Pricing ##### Free - Price: $0.00 ##### Starter - Price: $15.00/month ##### Professional - Price: $90.00/month [See full pricing details](/crm/hubspot-sales-profile/#pricing-and-plans) --- ### [Salesforce Sales Cloud](/product/2764-Salesforce/) - Overall rating: 4.4/5 - Reviews: 19,024 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It [Read more](/product/2764-Salesforce/) ##### What users love - Enhanced customer relationship management - Comprehensive sales process control - Highly adaptable platform configuration ##### To take in mind - Significant costs and add-on fees - Steep learning and onboarding demands - Complex and limited reporting tools #### Features ##### Best rated features - Proposal Generation: 5/5 - Campaign Analytics: 5/5 - For Real Estate: 5/5 - Drag & Drop: 5/5 [See all features](/product/2764-Salesforce/#key-features) #### Pricing ##### Starter Suite - Price: $25.00/month - For up to 5 users ##### Pro Suite - Price: $100.00/month - This plan is designed for any size team and is billed annually. ##### Enterprise - Price: $165.00/month - This plan is designed for any size team and is billed annually. [See full pricing details](/product/2764-Salesforce/#pricing-and-plans) --- ### [DialedIn CCaaS](/call-center/chasedata-profile/) - Overall rating: 4.8/5 - Reviews: 338 - Starting price: $25.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and [Read more](/call-center/chasedata-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Automated Routing: 5/5 - Data Management: 5/5 - List Management: 5/5 [See all features](/call-center/chasedata-profile/#key-features) --- ### [CallTools](/call-center/calltools-profile/) - Overall rating: 4.8/5 - Reviews: 157 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that [Read more](/call-center/calltools-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Activity Dashboard: 5/5 - Real-Time Monitoring: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 3/5 - Call Scheduling: 3.7/5 - Real-Time Reporting: 4/5 [See all features](/call-center/calltools-profile/#key-features) --- ### [PhoneBurner](/crm/phoneburner-profile/) - Overall rating: 4.8/5 - Reviews: 177 - Starting price: $165.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in [Read more](/crm/phoneburner-profile/) #### Features ##### Best rated features - Email Marketing: 5/5 - Workflow Automation: 5/5 - Search/Filter: 5/5 - Performance Management: 5/5 ##### Worst rated features - Call Scripting: 2.3/5 [See all features](/crm/phoneburner-profile/#key-features) #### Pricing ##### Standard - Price: $165.00/month - The plan includes CRM solutions and an powerful dialer. ##### Professional - Price: $195.00/month - The plan includes all features from the standard plan with additional add-ons to help teams grow. ##### Premium - Price: $215.00/month - The plan includes all features from the standard and professional plans plus a dedicated inbound [See full pricing details](/crm/phoneburner-profile/#pricing-and-plans) --- ### [Ricochet360](/voip/ricochet360-profile/) - Overall rating: 4.8/5 - Reviews: 82 - Starting price: $24.00/month - Free trial: Not available - Free demo: Not available #### Overview Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a [Read more](/voip/ricochet360-profile/) #### Features ##### Best rated features - Social Marketing: 5/5 - Call Scheduling: 5/5 - Computer Telephony Integration: 5/5 - Caller ID: 5/5 ##### Worst rated features - CRM: 1/5 - Call List Management: 3/5 - Multi-Channel Communication: 3/5 [See all features](/voip/ricochet360-profile/#key-features) --- ### [OnePageCRM](/crm/onepagecrm-profile/) - Overall rating: 4.8/5 - Reviews: 125 - Starting price: $9.95/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) system, OnePageCRM is mostly known for its [Read more](/crm/onepagecrm-profile/) #### Features ##### Best rated features - Dashboard: 5/5 - Customizable Templates: 5/5 - Segmentation: 5/5 - Search/Filter: 5/5 [See all features](/crm/onepagecrm-profile/#key-features) #### Pricing ##### Professional - Price: $9.95/month - The monthly billing plan is also available. $15/month if billed annually. You can also avail a free ##### Business - Price: $19.95/month - The monthly billing plan is also available. $29/month if billed annually. You can also avail a free [See full pricing details](/crm/onepagecrm-profile/#pricing-and-plans) --- ### [SalesBlink](/crm/salesblink-profile/) - Overall rating: 4.7/5 - Reviews: 286 - Starting price: $25.00/month - Best for: Email Campaign Management - Free trial: Available - Free demo: Not available #### Overview SalesBlink is a sales outreach automation platform that integrates a suite of features to streamline and enhance sales processes. SalesBlink focuses on automating email outreach, [Read more](/crm/salesblink-profile/) #### Features ##### Best rated features - Scheduling: 5/5 - Sales Pipeline Management: 5/5 - API: 4.9/5 - Email Management: 4.9/5 ##### Worst rated features - Dashboard: 2/5 [See all features](/crm/salesblink-profile/#key-features) #### Pricing ##### Scale - Price: $25.00/month - This entry-level plan is suitable for small teams or individuals just beginning their sales outreach ##### Growth - Price: $79.00/month - The Growth plan is aimed at growing businesses looking for advanced features. It offers an email ##### Business - Price: $179.00/month - This plan is tailored for large businesses and organizations with extensive sales outreach needs. It [See full pricing details](/crm/salesblink-profile/#pricing-and-plans) --- ### [Creatio AI CRM](/product/5948-creatio-ai-crm/) - Overall rating: 4.7/5 - Reviews: 151 - Starting price: $40.00/month - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large [Read more](/product/5948-creatio-ai-crm/) #### Features ##### Best rated features - Conversion Tracking: 5/5 - Calendar Sync: 5/5 - Customizable Fields: 5/5 - Campaign Management: 5/5 ##### Worst rated features - Real-Time Monitoring: 1/5 - Live Chat: 3/5 - Lead Verification/Validation: 3/5 [See all features](/product/5948-creatio-ai-crm/#key-features) --- ### [Readymode](/product/171343-Readymode/) - Overall rating: 4.6/5 - Reviews: 145 - Starting price: $239.00/month - Best for: Call Recording - Free trial: Not available - Free demo: Not available #### Overview Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and [Read more](/product/171343-Readymode/) #### Features ##### Best rated features - Computer Telephony Integration: 5/5 - Answering Machine Detection: 5/5 - Voice Mail: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 1/5 [See all features](/product/171343-Readymode/#key-features) --- ### [Close](/crm/close-io-profile/) - Overall rating: 4.7/5 - Reviews: 164 - Starting price: $9.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Close is a sales CRM built for small and growth-stage B2B sales teams. The software is cloud-based, so teams can access it from any browser without installing anything locally. [Read more](/crm/close-io-profile/) #### Features ##### Best rated features - Workflow Automation: 5/5 - Customizable Templates: 5/5 - Call Recording: 5/5 - Third-Party Integrations: 5/5 ##### Worst rated features - Real-Time Notifications: 1/5 - Data Import/Export: 1/5 - Customer Database: 3/5 - Drip Campaigns: 3/5 [See all features](/crm/close-io-profile/#key-features) #### Pricing ##### Solo - Price: $9.00/month - Solo is perfect for individuals organizing leads, managing pipelines, and keeping communication in ##### Essentials - Price: $35.00/month - A great plan for small teams. ##### Growth - Price: $99.00/month - Automation to help your team move faster. [See full pricing details](/crm/close-io-profile/#pricing-and-plans) --- ### [EngageBay CRM](/crm/engagebay-profile/) - Overall rating: 4.6/5 - Reviews: 912 - Starting price: $0.00/month - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by [Read more](/crm/engagebay-profile/) ##### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ##### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth #### Features ##### Best rated features - Multi-Campaign: 5/5 - Responsive Web Design: 5/5 - Real-Time Chat: 5/5 - Onboarding: 5/5 [See all features](/crm/engagebay-profile/#key-features) --- ### [Sage Sales Management](/field-service/forcemanager-mobile-profile/) - Overall rating: 4.6/5 - Reviews: 173 - Starting price: €19.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Sage Sales Management CRM, tailored for any-sized business with a field sales force, now integrates cutting-edge AI and Timeline Conversations. This combination ensures real-time, [Read more](/field-service/forcemanager-mobile-profile/) #### Features ##### Best rated features - Marketing Automation: 5/5 - For Insurance Industry: 5/5 - Document Storage: 5/5 - Quotes/Estimates: 5/5 ##### Worst rated features - Product Catalog: 3/5 [See all features](/field-service/forcemanager-mobile-profile/#key-features) #### Pricing ##### Basic - Price: €19.00/month [See full pricing details](/field-service/forcemanager-mobile-profile/#pricing-and-plans) --- ### [Salesloft](/product/169741-Salesloft/) - Overall rating: 4.5/5 - Reviews: 562 - Starting price: $0.01 - Best for: Recording - Free trial: Not available - Free demo: Not available #### Overview Salesloft is an AI-powered revenue orchestration platform built for B2B organizations, with a focus on mid-market and enterprise sales teams across industries such as technology, [Read more](/product/169741-Salesloft/) #### Features ##### Best rated features - Template Management: 5/5 - Call List Management: 5/5 - API: 5/5 - Collaboration Tools: 5/5 ##### Worst rated features - Deal Management: 1/5 - Lead Generation: 1/5 [See all features](/product/169741-Salesloft/#key-features) --- ### [SalesExec](/crm/salesexec-profile/) - Overall rating: 4.7/5 - Reviews: 24 - Starting price: $55.00/month - Free trial: Available - Free demo: Not available #### Overview SalesExec is a lead management and sales response platform built for high-velocity sales operations, call centers, and performance-driven sales teams. The platform combines CRM, [Read more](/crm/salesexec-profile/) #### Features ##### Best rated features - Contact Management: 5/5 - Lead Management: 5/5 - Workflow Management: 5/5 - Calendar/Reminder System: 5/5 [See all features](/crm/salesexec-profile/#key-features) #### Pricing ##### Basic - Price: $55.00/month - $55 price per user for basic plan users. Discounts applied for more than 5 users. [See full pricing details](/crm/salesexec-profile/#pricing-and-plans) --- ### [Vanillasoft](/crm/vanilla-soft-profile/) - Overall rating: 4.6/5 - Reviews: 233 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which helps sales teams in businesses manage their daily [Read more](/crm/vanilla-soft-profile/) ##### What users love - User-friendly and intuitive design - Efficient lead tracking workflow - Responsive and helpful support team ##### To take in mind - Occasional lag and slowdowns #### Features ##### Best rated features - Template Management: 5/5 - Call Recording: 5/5 - Lead Distribution: 5/5 - Activity Dashboard: 5/5 [See all features](/crm/vanilla-soft-profile/#key-features) --- ### [Salesflare](/marketing/salesflare-profile/) - Overall rating: 4.7/5 - Reviews: 139 - Starting price: $29.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Salesflare is a B2B sales CRM for small and medium-sized teams that want to spend less time maintaining their CRM and more time following up with customers. It is especially suited [Read more](/marketing/salesflare-profile/) #### Features ##### Best rated features - Event Triggered Actions: 5/5 - Email Campaign Management: 5/5 - Customizable Fields: 5/5 - Performance Metrics: 5/5 [See all features](/marketing/salesflare-profile/#key-features) #### Pricing ##### Growth - Price: $29.00/month [See full pricing details](/marketing/salesflare-profile/#pricing-and-plans) --- ### [Kommo](/product/3142-Kommo/) - Overall rating: 4.5/5 - Reviews: 263 - Starting price: $15.00/month - Best for: On the rise - Free trial: Available - Free demo: Not available #### Overview Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger [Read more](/product/3142-Kommo/) ##### What users love - Centralized communication integrations hub - Efficient lead organization tools - Organized and visual sales tracking ##### To take in mind - Slow and ineffective support response #### Features ##### Best rated features - Appointment Scheduling: 5/5 - Engagement Tracking: 5/5 - Sales Forecasting: 5/5 - Drag & Drop: 5/5 ##### Worst rated features - Segmentation: 1/5 [See all features](/product/3142-Kommo/#key-features) #### Pricing ##### Base - Price: $15.00/month - 2,500 active leads per user ##### Advanced - Price: $25.00/month - 5,000 active leads per user ##### Enterprise - Price: $45.00/month - 10,000 active leads per user [See full pricing details](/product/3142-Kommo/#pricing-and-plans) --- ### [Groove](/product/224461-Groove/) - Overall rating: 4.7/5 - Reviews: 146 - Starting price: $50.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation [Read more](/product/224461-Groove/) #### Features ##### Best rated features - Customizable Fields: 5/5 - Alerts/Notifications: 5/5 - Collaboration Tools: 5/5 - Access Controls/Permissions: 5/5 ##### Worst rated features - Business Process Automation: 3.5/5 - Call Recording: 3.7/5 [See all features](/product/224461-Groove/#key-features) #### Pricing ##### Basic - Price: $50.00/month [See full pricing details](/product/224461-Groove/#pricing-and-plans) --- ### [Gryphon](/crm/gryphon-sales-intelligence-profile/) - Overall rating: 4.7/5 - Reviews: 9 - Free trial: Not available - Free demo: Not available #### Overview Gryphon ONE is a cloud-based contact governance platform built for enterprise organizations in financial services, insurance, healthcare, telecommunications, and retail. It helps [Read more](/crm/gryphon-sales-intelligence-profile/) --- ### [Outplay](/crm/outplay-profile/) - Overall rating: 4.7/5 - Reviews: 75 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview Outplay is a cloud-based sales enablement solution that helps enterprises interact with the target audience and gain visibility into various business metrics to increase revenue [Read more](/crm/outplay-profile/) #### Features ##### Best rated features - Sales Onboarding & Training: 5/5 - Segmentation: 5/5 - Activity Tracking: 5/5 - Sales Activity Management: 5/5 ##### Worst rated features - Email Templates: 3.7/5 - Call Recording: 4/5 [See all features](/crm/outplay-profile/#key-features) #### Pricing ##### Startup - Price: Custom - Pricing available upon request ##### Growth - Price: $99.00/month - 14-day free trial. ##### Pro - Price: $120.00/month - 14-day free trial. [See full pricing details](/crm/outplay-profile/#pricing-and-plans) --- ### [Salesmate](/email-marketing/salemate-profile/) - Overall rating: 4.7/5 - Reviews: 102 - Starting price: $29.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Most CRMs are rigid, inflexible, and cost a lot of money to organizations, and Salesmate solves exactly these pain-points. Salesmate is a flexible, customizable, and [Read more](/email-marketing/salemate-profile/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Sales Reports: 5/5 - Email Campaign Management: 5/5 - Lead Qualification: 5/5 ##### Worst rated features - Goal Setting/Tracking: 3/5 - Email Marketing: 3.4/5 [See all features](/email-marketing/salemate-profile/#key-features) #### Pricing ##### Basic - Price: $29.00/month - Add-ons are available for this plan at additional charges. ##### Pro - Price: $49.00/month - Add-ons are available for this plan at additional charges. ##### Business - Price: $79.00/month - Add-ons are available for this plan at additional charges. [See full pricing details](/email-marketing/salemate-profile/#pricing-and-plans) --- ### [Outreach](/live-chat/outreach-profile/) - Overall rating: 4.4/5 - Reviews: 311 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Outreach is an AI-powered revenue workflow platform that helps go-to-market teams in software, manufacturing, telecom, and financial services manage sales pipelines, automate [Read more](/live-chat/outreach-profile/) #### Features ##### Best rated features - Lead Segmentation: 5/5 - Sales Reports: 5/5 - Sales Onboarding & Training: 5/5 - Engagement Tracking: 5/5 ##### Worst rated features - Archiving & Retention: 1/5 - Data Management: 2/5 - Forecasting: 3/5 - Opportunity Management: 3/5 [See all features](/live-chat/outreach-profile/#key-features) --- ### [TeamGram](/crm/teamgram-profile/) - Overall rating: 4.9/5 - Reviews: 35 - Starting price: $24.00/month - Free trial: Available - Free demo: Not available #### Overview TeamGram is a cloud-based integrated customer relationship management (CRM), quotation, proposal and sales management solution that helps businesses manage their workflows and [Read more](/crm/teamgram-profile/) #### Features ##### Best rated features - Email Management: 5/5 - Contact Management: 5/5 - Reporting/Analytics: 5/5 - Calendar/Reminder System: 5/5 [See all features](/crm/teamgram-profile/#key-features) #### Pricing ##### DOX Pro - Price: $24.00/month - The plan is for 3 users and up. Discounted price is $18 per user per month. ##### DOX Premium - Price: $48.00/month - The plan is for 3 users and up. Discounted price is $36 per user per month. [See full pricing details](/crm/teamgram-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/crm/inside-sales-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/crm/inside-sales-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/crm/inside-sales-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/crm/inside-sales-comparison/?__ai_markdown=true&page=5) ... [10](https://www.softwareadvice.com/crm/inside-sales-comparison/?__ai_markdown=true&page=10) ## Popular Comparisons [ HubSpot Sales Hub vs Salesforce Sales Cloud ](https://www.softwareadvice.com/compare/2764-Salesforce/vs/21946-hubspot-sales/)[ Bigin by Zoho CRM vs EngageBay CRM ](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/engagebay/)[ DialedIn CCaaS vs Ringover ](https://www.softwareadvice.com/call-center/chasedata-profile/vs/ringover/)[ Ploomes CRM vs eWay-CRM ](https://www.softwareadvice.com/compare/31005-eway/vs/449937-Ploomes/)[ Apollo.io vs Seamless ](https://www.softwareadvice.com/compare/428803-Apollo/vs/441610-seamless-ai/)[ 800.com vs Dialpad Connect ](https://www.softwareadvice.com/voip/800-com-profile/vs/dialpad/)[ Outreach vs Salesloft ](https://www.softwareadvice.com/compare/169741-Salesloft/vs/352419-outreach/)[ Five9 vs Aircall ](https://www.softwareadvice.com/call-center/aircall-profile/vs/five9/) ## Your Guide to Top Inside Sales Software, September 2025 Software Advice uses reviews from real software users to highlight the top-rated Inside Sales products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Substrata Q](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/) - [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) - [Ploomes](https://www.softwareadvice.com/product/449937-Ploomes/) - [Breakcold](https://www.softwareadvice.com/crm/breakcold-profile/) - [Cognism](https://www.softwareadvice.com/crm/cognism-profile/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [Seamless.AI](https://www.softwareadvice.com/marketing/seamless-ai-profile/) - [Sage Sales Management](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/) - [SalesBlink](https://www.softwareadvice.com/crm/salesblink-profile/) - [Salesmate](https://www.softwareadvice.com/email-marketing/salemate-profile/) - [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) - [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) - [Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) - [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [SalesLoft](https://www.softwareadvice.com/crm/salesloft-profile/) - [Lusha](https://www.softwareadvice.com/marketing/lusha-profile/) - [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) - [eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/) - [Apollo.io](https://www.softwareadvice.com/product/428803-Apollo/) - [Lime CRM](https://www.softwareadvice.com/crm/lime-crm-profile/) - [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) - [Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. Inside sales software contains a wide variety of applications, drawing from a very diverse group of more traditional software platforms. For example, inside sales software functionality has crossover with: - General purpose [CRM software](https://www.softwareadvice.com/crm/), - [Sales force automation](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) software, - [Contact management](https://www.softwareadvice.com/crm/contact-management-comparison/) and [lead management](https://www.softwareadvice.com/marketing/lead-management-comparison/) software, - [Call center](https://www.softwareadvice.com/call-center/) software, - [Predictive dialers](https://www.softwareadvice.com/call-center/predictive-dialer-comparison/) and more. And these days, many vendors are even throwing some artificial intelligence into the mix! As you've probably guessed by now—or may have already learned before arriving here—finding the right inside sales software for your organization's specific needs and goals can be very challenging. We've created this Buyer's Guide to help you make the right choice. In this Buyer's Guide we discuss: [What Is Inside Sales?](#WhatIsInsideSales) [What Is Inside Sales Software?](#WhatIsInsideSalesSoftware) [Common Features of Inside Sales Software](#CommonFeaturesofInsideSalesSoftware) [Market Trends to Understand](#MarketTrendstoUnderstand) ## What Is Inside Sales? Inside sales refers to sales processes in which the seller contacts sales prospects from inside the seller's offices. It's defined in contrast to outside sales in which the seller travels to meet the sales prospects where they work, in their offices or wherever they conduct their business. These days, inside sales is far more common and the distinction seems a bit outdated. Digital communication tools are so prevalent and so efficient, that outside sales is typically only used in a handful of niche industries. For example, pharmaceutical sales still relies on the outside sales model, as pharmaceutical sales representatives often have more luck meeting up with healthcare professionals (doctors, nurses, hospital administrators) in their workplaces. Inside sales is the preferred model for a majority of digital businesses. Software and IT solutions companies, digital services and a majority of B2B sellers rely on the inside sales model. ## What Is Inside Sales Software? Inside sales departments rely on phone, email, live chat or other remote communication tools to reach their sales prospects. Each of those communication tools can be a standalone application or part of a suite of integrated tools. These make up one half of the collection of tools provided by inside sales software. Inside sales representatives also need to know who to reach out to, who those contacts are and any information related to their sales prospects, for example the origin of the lead, any previous communications and sales history. Again, this information can be provided by a standalone tool—[lead scoring software](https://www.softwareadvice.com/marketing/lead-scoring-comparison/), for example—or as a collection of integrated tools. Together, these two families of IT solutions make up the bulk of inside sales software. The exact mix of tools included varies by vendor and the target industry. In the following section we outline a variety of these common tools and features. _Dashboard in_ Salesfusion _giving overview of prospects, open and closed sales_ ## Common Features of Inside Sales Software | Feature | Description | | --- | --- | | Dialers and call handling | Handle the frontend telephony functions, like placing calls, putting calls on hold and transferring calls. They need to be combined with a business telephony system, which can be standalone or integrated. | | Presence tools | Monitor the activity of individual sales reps and report their availability status to others in the office. | | Playbooks/scripting tools | Playbooks define sales process workflows and progression. Scripting tools help prompt salespeople while engaged with prospects on the phone. | | Email templates | Provide a selection of pre-configured response and outreach emails. They are customizable and can be used with auto follow-up tools and combined with other triggers. | | Auto follow-up | Automatically send emails based on a variety of triggers, for example after first contact, whenever new information is sent or received or any variety of interactions. | | Live chat tools | Provide a text-based real-time communication channel, usually integrated with a company's website. Live chat tools increase engagement and lower the barrier to first contact. | | Social listening | Social listening tools help monitor a company's social channels, such as Facebook and Twitter accounts, and alert the sales team when they spot pre-programmed indicators of interest. | | Contact lists and histories | Provides basic contact management functionality within the inside sales platform. History records are maintained automatically and can be used for secondary outreach and to find upselling opportunities. | | Contact/lead scoring | Helps high-volume sales departments organize their sales prospects and existing clients based on their expected and or historical value to the company. | | Appointment setting/augmentation | These provide basic calendaring functionality, sometimes with client-facing, public calendars showing salesperson availability. Appointment augmentation tools can suggest, provide related content and materials. | | Content engagement/email tracking | Monitor the use and access of sales materials by clients and sales prospects. Email tracking tools can monitor which emails are opened, helping improve engagement. | | Coaching/training | Helps onboard new sales representatives, letting them get up to speed while working together with managers or senior staff. | | Predictive analytics | These tools analyze historical data to predict future recommended actions. Predictive dialers, for example, help determine which prospect numbers to dial or which leads should be contacted first. | --- ## Market Trends to Understand Inside sales platforms are advertising artificial intelligence and machine learning tools with increasing regularity. However, in practice, these tools are still in their infancy and buyers should beware that they don't overspend on marketing hype. Predictive analytics tools are the main real-world use of advanced machine learning technology in most inside sales platforms. These tools take the form of applications such as: - Predictive dialers that try to match the pace of agent availability with the outbound calling queue. The goal of this machine learning tool is to maximize sales representative's use of time on the phone without making prospects wait too long. - Playbook management, which helps guide sales representatives by suggesting the next best action (e.g., phone call, email or to send marketing materials) based on how well those actions have performed in the past with comparable prospects. ### Related Inside Sales Software - [Buyer Intent Software](https://www.softwareadvice.com/buyer-intent/) - [Field Sales Software](https://www.softwareadvice.com/field-sales/) - [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) - [Lead Nurturing Software](https://www.softwareadvice.com/lead-nurturing/) - [Sales Engagement Platform Software](https://www.softwareadvice.com/crm/sales-engagement-comparison/) - [Sales Intelligence Software](https://www.softwareadvice.com/sales-intelligence/) - [Telemarketing Software](https://www.softwareadvice.com/telemarketing/)