# Best Inside Sales Software - 2026 Reviews & Pricing > Find the best Inside Sales Software for your organization. Compare top Inside Sales Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/crm/inside-sales-comparison --- [Home](https://www.softwareadvice.com/) / Inside Sales Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Inside Sales Software of 2026 Updated June 9, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 167 results ### Compare Products Showing 1 - 25 of 167 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing au...[Read more about Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** ([18785 reviews](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)) **141** recommendations Free trial Free version Integrations Integrations Google Drive Slack +35 more +34 more +33 more Salesforce Sales Cloud's Best Rated Features 4.88AI/Machine Learning See All Salesforce Sales Cloud's Worst Rated Features 3.71For AEC Industry See All [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) LeadSquared is an AI-powered platform that unites sales, marketing, field, and service teams to automate workflows and drive out...[Read more about LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** ([167 reviews](https://www.softwareadvice.com/crm/leadsquared-profile/reviews/)) **56** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud WordPress +20 more +19 more +18 more LeadSquared's Best Rated Features 5.0Lead Distribution See All LeadSquared's Worst Rated Features 3.36Reporting & Statistics See All [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** ([564 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +52 more +51 more +50 more Dialpad's Best Rated Features 4.63Computer Telephony Integration See All Dialpad's Worst Rated Features 3.32Call Transfer See All [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) We built Less Annoying CRM 17 years ago for the thousands of independent consultants, agents, and small business owners who are ...[Read more about Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) **4.8** ([653 reviews](https://www.softwareadvice.com/crm/less-annoying-crm-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp Google Forms +12 more +11 more +10 more Less Annoying CRM's Best Rated Features 5.0Web-based Deployment See All Less Annoying CRM's Worst Rated Features 4.09Lead Qualification See All [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call ...[Read more about DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** ([324 reviews](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more DialedIn CCaaS's Best Rated Features 5.0Multi-Channel Communication See All DialedIn CCaaS's Worst Rated Features 4.23Manual Dialer See All [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call c...[Read more about CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** ([156 reviews](https://www.softwareadvice.com/call-center/calltools-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +28 more +27 more +26 more CallTools's Best Rated Features 5.0Reporting & Statistics See All CallTools's Worst Rated Features 4.50Contact Management See All [PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personali...[Read more about PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) **4.8** ([176 reviews](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Mailchimp +18 more +17 more +16 more PhoneBurner's Best Rated Features 5.0Contact Management See All PhoneBurner's Worst Rated Features 3.67Real-Time Reporting See All [OnePageCRM](https://www.softwareadvice.com/crm/onepagecrm-profile/) OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) ...[Read more about OnePageCRM](https://www.softwareadvice.com/crm/onepagecrm-profile/) **4.8** ([101 reviews](https://www.softwareadvice.com/crm/onepagecrm-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Dropbox Business +16 more +15 more +14 more OnePageCRM's Best Rated Features 4.89Contact Management See All OnePageCRM's Worst Rated Features 4.17Reporting/Analytics See All [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service...[Read more about EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) **4.7** ([908 reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Mailchimp +30 more +29 more +28 more EngageBay CRM's Best Rated Features 4.89Real-time Consumer-facing Chat See All EngageBay CRM's Worst Rated Features 3.83Email Templates See All [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such ...[Read more about monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) **4.7** ([462 reviews](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +25 more +24 more +23 more monday CRM's Best Rated Features 4.88Reminders See All monday CRM's Worst Rated Features 3.74Territory Management See All [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an ...[Read more about Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) **4.7** ([135 reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Excel Mailchimp +18 more +17 more +16 more Creatio CRM's Best Rated Features 5.0Task Management See All Creatio CRM's Worst Rated Features 4.29Data Import/Export See All [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Design...[Read more about Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) **4.8** ([82 reviews](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WordPress +10 more +9 more +8 more Ricochet360's Best Rated Features 5.0Call Logging See All Ricochet360's Worst Rated Features 4.43Auto-Dialer See All [Clari Copilot](https://www.softwareadvice.com/crm/wingman-profile/) Clari Copilot turns your revenue team into serial closers by helping them win every revenue-critical moment. With Clari Copilo...[Read more about Clari Copilot](https://www.softwareadvice.com/crm/wingman-profile/) **4.7** ([314 reviews](https://www.softwareadvice.com/crm/wingman-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +14 more +13 more +12 more Clari Copilot's Best Rated Features 5.0Collaboration Tools See All Clari Copilot's Worst Rated Features 4.0Third-Party Integrations See All [Sage Sales Management](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/) Sage Sales Management CRM, tailored for any-sized business with a field sales force, now integrates cutting-edge AI and Timeline...[Read more about Sage Sales Management](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/) **4.6** ([167 reviews](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Mailchimp +30 more +29 more +28 more Sage Sales Management's Best Rated Features 4.89Search/Filter See All Sage Sales Management's Worst Rated Features 3.68Customizable Reports See All [SalesBlink](https://www.softwareadvice.com/crm/salesblink-profile/) SalesBlink is a sales outreach automation platform that integrates a suite of features to streamline and enhance sales processes...[Read more about SalesBlink](https://www.softwareadvice.com/crm/salesblink-profile/) **4.7** ([256 reviews](https://www.softwareadvice.com/crm/salesblink-profile/reviews/)) Free trial Free version Integrations Integrations Gmail Zoho CRM +9 more +8 more +7 more SalesBlink's Best Rated Features 4.83API See All SalesBlink's Worst Rated Features 4.24Subscriber Management See All [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empow...[Read more about Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** ([142 reviews](https://www.softwareadvice.com/product/171343-Readymode/reviews/)) Free trial Free version Integrations Integrations Gmail HubSpot CRM +13 more +12 more +11 more Readymode's Best Rated Features 4.87Caller ID See All Readymode's Worst Rated Features 4.34Reporting/Analytics See All [Groove](https://www.softwareadvice.com/product/224461-Groove/) Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive w...[Read more about Groove](https://www.softwareadvice.com/product/224461-Groove/) **4.7** ([146 reviews](https://www.softwareadvice.com/product/224461-Groove/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Gmail +8 more +7 more +6 more Groove's Best Rated Features 4.67CRM See All Groove's Worst Rated Features 3.67Call Recording See All [Salesflare](https://www.softwareadvice.com/marketing/salesflare-profile/) Salesflare is an intelligent CRM and email outreach platform used by thousands of small and medium-sized B2B businesses, who wan...[Read more about Salesflare](https://www.softwareadvice.com/marketing/salesflare-profile/) **4.7** ([139 reviews](https://www.softwareadvice.com/marketing/salesflare-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive PayPal +37 more +36 more +35 more Salesflare's Best Rated Features 4.90Sales Pipeline Management See All Salesflare's Worst Rated Features 4.14Reporting/Analytics See All [Close](https://www.softwareadvice.com/crm/close-io-profile/) Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams ...[Read more about Close](https://www.softwareadvice.com/crm/close-io-profile/) **4.7** ([164 reviews](https://www.softwareadvice.com/crm/close-io-profile/reviews/)) Free trial Free version Integrations Integrations Slack Mailchimp +72 more +71 more +70 more Close's Best Rated Features 4.86Email Management See All Close's Worst Rated Features 3.70Reporting/Analytics See All [Salesmate](https://www.softwareadvice.com/email-marketing/salemate-profile/) Most CRMs are rigid, inflexible, and cost a lot of money to organizations, and Salesmate solves exactly these pain-points. Sal...[Read more about Salesmate](https://www.softwareadvice.com/email-marketing/salemate-profile/) **4.7** ([102 reviews](https://www.softwareadvice.com/email-marketing/salemate-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +27 more +26 more +25 more Salesmate's Best Rated Features 5.0Email Campaign Management See All Salesmate's Worst Rated Features 4.17Alerts/Notifications See All [Outplay](https://www.softwareadvice.com/crm/outplay-profile/) Outplay is a cloud-based sales enablement solution that helps enterprises interact with the target audience and gain visibility ...[Read more about Outplay](https://www.softwareadvice.com/crm/outplay-profile/) **4.7** ([75 reviews](https://www.softwareadvice.com/crm/outplay-profile/reviews/)) Free trial Free version Integrations Integrations Gmail HubSpot CRM +4 more +3 more +2 more Outplay's Best Rated Features 5.0Workflow Management See All Outplay's Worst Rated Features 4.17Data Import/Export See All [TeamGram](https://www.softwareadvice.com/crm/teamgram-profile/) TeamGram is a cloud-based integrated customer relationship management (CRM), quotation, proposal and sales management solution t...[Read more about TeamGram](https://www.softwareadvice.com/crm/teamgram-profile/) **4.9** ([35 reviews](https://www.softwareadvice.com/crm/teamgram-profile/#reviews)) Free trial Free version Integrations Integrations Microsoft Excel Mailchimp +6 more +5 more +4 more [Mixmax](https://www.softwareadvice.com/crm/mixmax-profile/) Mixmax is a sales engagement platform that helps businesses track emails, engage with customers and conduct surveys via a unifie...[Read more about Mixmax](https://www.softwareadvice.com/crm/mixmax-profile/) **4.6** ([236 reviews](https://www.softwareadvice.com/crm/mixmax-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +17 more +16 more +15 more Mixmax's Best Rated Features 5.0Event Triggered Actions See All Mixmax's Worst Rated Features 4.20CRM See All [RAYNET CRM](https://www.softwareadvice.com/scm/raynet-profile/) Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis –? all in one place. Perfectly organized d...[Read more about RAYNET CRM](https://www.softwareadvice.com/scm/raynet-profile/) **4.9** ([27 reviews](https://www.softwareadvice.com/scm/raynet-profile/reviews/)) Free trial Free version Integrations Integrations Dropbox Business Mailchimp +10 more +9 more +8 more RAYNET CRM's Best Rated Features 4.83Contact Management See All RAYNET CRM's Worst Rated Features 4.83Contact Management See All [servis.ai](https://www.softwareadvice.com/product/113880-FreeAgent-Network/) Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain ...[Read more about servis.ai](https://www.softwareadvice.com/product/113880-FreeAgent-Network/) **4.6** ([71 reviews](https://www.softwareadvice.com/product/113880-FreeAgent-Network/reviews/)) Free trial Free version Integrations Integrations Google Drive PayPal +149 more +148 more +147 more servis.ai's Best Rated Features 5.0Calendar/Reminder System See All servis.ai's Worst Rated Features 4.33Reporting/Analytics See All 1 [2](https://www.softwareadvice.com/crm/inside-sales-comparison/?page=2)[3](https://www.softwareadvice.com/crm/inside-sales-comparison/?page=3)[4](https://www.softwareadvice.com/crm/inside-sales-comparison/?page=4)[5](https://www.softwareadvice.com/crm/inside-sales-comparison/?page=5)[6](https://www.softwareadvice.com/crm/inside-sales-comparison/?page=6)[7](https://www.softwareadvice.com/crm/inside-sales-comparison/?page=7) ## Popular Comparisons [ eWay-CRM vs Salesforce Sales Cloud ](https://www.softwareadvice.com/compare/2764-Salesforce/vs/31005-eway/)[ EngageBay CRM vs Pipedrive ](https://www.softwareadvice.com/crm/engagebay-profile/vs/pipedrive/)[ Ploomes CRM vs Less Annoying CRM ](https://www.softwareadvice.com/compare/5759-less-annoying-crm/vs/449937-Ploomes/)[ Clari Copilot vs Gong.io ](https://www.softwareadvice.com/call-center/gong-profile/vs/wingman/)[ Apollo.io vs Seamless ](https://www.softwareadvice.com/compare/428803-Apollo/vs/441610-seamless-ai/) ## Your Guide to Top Inside Sales Software, September 2025 Software Advice uses reviews from real software users to highlight the top-rated Inside Sales products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Substrata Q](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/) - [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) - [Ploomes](https://www.softwareadvice.com/product/449937-Ploomes/) - [Breakcold](https://www.softwareadvice.com/crm/breakcold-profile/) - [Cognism](https://www.softwareadvice.com/crm/cognism-profile/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [Seamless.AI](https://www.softwareadvice.com/marketing/seamless-ai-profile/) - [Sage Sales Management](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/) - [SalesBlink](https://www.softwareadvice.com/crm/salesblink-profile/) - [Salesmate](https://www.softwareadvice.com/email-marketing/salemate-profile/) - [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) - [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) - [Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) - [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [SalesLoft](https://www.softwareadvice.com/crm/salesloft-profile/) - [Lusha](https://www.softwareadvice.com/marketing/lusha-profile/) - [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) - [eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/) - [Apollo.io](https://www.softwareadvice.com/product/428803-Apollo/) - [Lime CRM](https://www.softwareadvice.com/crm/lime-crm-profile/) - [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) - [Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. Inside sales software contains a wide variety of applications, drawing from a very diverse group of more traditional software platforms. For example, inside sales software functionality has crossover with: - General purpose [CRM software](https://www.softwareadvice.com/crm/), - [Sales force automation](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) software, - [Contact management](https://www.softwareadvice.com/crm/contact-management-comparison/) and [lead management](https://www.softwareadvice.com/marketing/lead-management-comparison/) software, - [Call center](https://www.softwareadvice.com/call-center/) software, - [Predictive dialers](https://www.softwareadvice.com/call-center/predictive-dialer-comparison/) and more. And these days, many vendors are even throwing some artificial intelligence into the mix! As you've probably guessed by now—or may have already learned before arriving here—finding the right inside sales software for your organization's specific needs and goals can be very challenging. We've created this Buyer's Guide to help you make the right choice. In this Buyer's Guide we discuss: [What Is Inside Sales?](#WhatIsInsideSales) [What Is Inside Sales Software?](#WhatIsInsideSalesSoftware) [Common Features of Inside Sales Software](#CommonFeaturesofInsideSalesSoftware) [Market Trends to Understand](#MarketTrendstoUnderstand) ## What Is Inside Sales? Inside sales refers to sales processes in which the seller contacts sales prospects from inside the seller's offices. It's defined in contrast to outside sales in which the seller travels to meet the sales prospects where they work, in their offices or wherever they conduct their business. These days, inside sales is far more common and the distinction seems a bit outdated. Digital communication tools are so prevalent and so efficient, that outside sales is typically only used in a handful of niche industries. For example, pharmaceutical sales still relies on the outside sales model, as pharmaceutical sales representatives often have more luck meeting up with healthcare professionals (doctors, nurses, hospital administrators) in their workplaces. Inside sales is the preferred model for a majority of digital businesses. Software and IT solutions companies, digital services and a majority of B2B sellers rely on the inside sales model. ## What Is Inside Sales Software? Inside sales departments rely on phone, email, live chat or other remote communication tools to reach their sales prospects. Each of those communication tools can be a standalone application or part of a suite of integrated tools. These make up one half of the collection of tools provided by inside sales software. Inside sales representatives also need to know who to reach out to, who those contacts are and any information related to their sales prospects, for example the origin of the lead, any previous communications and sales history. Again, this information can be provided by a standalone tool—[lead scoring software](https://www.softwareadvice.com/marketing/lead-scoring-comparison/), for example—or as a collection of integrated tools. Together, these two families of IT solutions make up the bulk of inside sales software. The exact mix of tools included varies by vendor and the target industry. In the following section we outline a variety of these common tools and features. _Dashboard in_ Salesfusion _giving overview of prospects, open and closed sales_ ## Common Features of Inside Sales Software **Dialers and call handling** Handle the frontend telephony functions, like placing calls, putting calls on hold and transferring calls. They need to be combined with a [business telephony system](https://www.softwareadvice.com/voip/), which can be standalone or integrated. **Presence tools** Monitor the activity of individual sales reps and report their availability status to others in the office. **Playbooks/scripting tools** Playbooks define sales process workflows and progression. Scripting tools help prompt salespeople while engaged with prospects on the phone. **Email templates** Provide a selection of pre-configured response and outreach emails. They are customizable and can be used with auto follow-up tools and combined with other triggers. **Auto follow-up** Automatically send emails based on a variety of triggers, for example after first contact, whenever new information is sent or received or any variety of interactions. [Live chat tools](https://www.softwareadvice.com/live-chat/) Provide a text-based real-time communication channel, usually integrated with a company's website. [Live chat tools](https://www.softwareadvice.com/live-chat/) increase engagement and lower the barrier to first contact. **Social listening** Social listening tools help monitor a company's social channels, such as Facebook and Twitter accounts, and alert the sales team when they spot pre-programmed indicators of interest. **Contact lists and histories** Provides basic contact management functionality within the inside sales platform. History records are maintained automatically and can be used for secondary outreach and to find upselling opportunities. **Contact/lead scoring** Helps high-volume sales departments organize their sales prospects and existing clients based on their expected and or historical value to the company. **Appointment setting/augmentation** These provide basic calendaring functionality, sometimes with client-facing, public calendars showing salesperson availability. Appointment augmentation tools can suggest, provide related content and materials. **Content engagement/email tracking** Monitor the use and access of sales materials by clients and sales prospects. Email tracking tools can monitor which emails are opened, helping improve engagement. **Coaching/training** Helps onboard new sales representatives, letting them get up to speed while working together with managers or senior staff. **Predictive analytics** These tools analyze historical data to predict future recommended actions. Predictive dialers, for example, help determine which prospect numbers to dial or which leads should be contacted first. ## Market Trends to Understand Inside sales platforms are advertising artificial intelligence and machine learning tools with increasing regularity. However, in practice, these tools are still in their infancy and buyers should beware that they don't overspend on marketing hype. Predictive analytics tools are the main real-world use of advanced machine learning technology in most inside sales platforms. These tools take the form of applications such as: - Predictive dialers that try to match the pace of agent availability with the outbound calling queue. The goal of this machine learning tool is to maximize sales representative's use of time on the phone without making prospects wait too long. - Playbook management, which helps guide sales representatives by suggesting the next best action (e.g., phone call, email or to send marketing materials) based on how well those actions have performed in the past with comparable prospects. ### Related Inside Sales Software - [Buyer Intent Software](https://www.softwareadvice.com/buyer-intent/) - [Field Sales Software](https://www.softwareadvice.com/field-sales/) - [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) - [Lead Nurturing Software](https://www.softwareadvice.com/lead-nurturing/) - [Sales Engagement Platform Software](https://www.softwareadvice.com/crm/sales-engagement-comparison/) - [Sales Intelligence Software](https://www.softwareadvice.com/sales-intelligence/) - [Telemarketing Software](https://www.softwareadvice.com/telemarketing/)