

Outreach Software
About Outreach
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Outreach Sequences help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
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Outreach User Reviews
OVERALL RATING
Showing 1 - 5 of 260 reviews
Florence
Company size: 51 - 200 employees
Time used: More than 2 years
Review Source: Capterra
February 2021
Made our SDRs way more productive

Nate
Verified reviewer
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
January 2021
Best sales sequencing tool on the market, hands down
Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.
Pros
At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.
Cons
Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.
Reasons for switching to Outreach
This was before my time, but from what I hear from the reps that had SL before, they prefer Outreach hands down.
Florence
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
January 2021
Made our SDRs way more productive
Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).
Pros
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!
Cons
It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.
Reasons for choosing Outreach
Industry standard. Connectivity. Great UX.
Reasons for switching to Outreach
Groove was clunky and the support wasn't up to scratch.
Pooja
Company size: 5,001-10,000 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
May 2022
Great Prospect Management Tool
Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign
Pros
Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management
Cons
Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI
Reasons for choosing Outreach
Because of it's better email cadence feature
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
December 2021
Misled, big time.
My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar.
Pros
Looks pretty, cheaper than some products but still expensive.
Cons
I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks.
Reasons for choosing Outreach
Pricing, and MixMax did not have an integration with Outlook.