Freshsales Software


 

Freshsales is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers.

Key features include one-click phone, sales lead tracking, sales management, even tracking and more. Users can also send personalized bulk emails from the solution, and then monitor activities on these emails. The inbox automatically prioritizes emails from contacts and leads that are waiting for a response.

Freshsales tracks the web pages that prospects are interacting with and then segments contacts based on their behavior. A lead scoring feature ranks lead based on that data and will prioritize those with a higher score over those that require nurturing. The 360 customer view offers full details about customers and prospects, including conversations, touchpoints, appointments, and tasks.

Freshsales integrates with Freshdesk, Segment event tracking and Google Calendar. Services are offered on a monthly subscription basis that includes support via phone and through other online resources.

 

Freshsales - Bulk emails
 
  • Freshsales - Bulk emails
    Bulk emails
  • Freshsales - Getting in touch
    Getting in touch
  • Freshsales - Lead Score
    Lead Score
  • Freshsales - Deals
    Deals
  • Freshsales - Data Analytics
    Data Analytics
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

66 Reviews of Freshsales

 

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Software Advice Reviews (12)
More Reviews (54)

Showing 1-12 of 12

Rudy from Z-Axon
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Fresh Sales is the most extensible CRM since Sales Force!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the overall ease of use and I love how many features come with the product,.

Pros

I love how robust the product is and the fact that it comes with its many features like the on board phone, the predictive lead scoring and the relational database architecture.

Cons

I don't like the fact that there is no predictive dialer, and there is no email templates. Thank you

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazing CRM, especially for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely easy to use and to get the whole team onboard. Mobile application is a great tool as well!

Review Source
 
 

andrew from EdgeGear
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Hard to beat free version for basic CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, get started and ultimately track customers. You have a good degree of flexibility. The free version gets you pretty far but for email integration you need the updated version

Cons

Wish i could move the layout around in the mobile app. There are a number of fields i simply don't need and would like to hide them

 
 

Rajath from HyperVerge, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Best CRM Tool - Features, Pricing, Support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

After having tried multiple tools for CRM, we shifted to using Freshsales and have not looked back. It offers the best set of features, all tightly knit into one tool rather than being spread apart, for a very attractive price.

- User Behaviour Tracking:

Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on.

- Lead Scoring:

Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly.

- Easy scheduling of tasks and activities

- Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else.

Cons

- Multiple Deal Pipelines:

We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines.

 
 

Arun Prakash from snackexperts.com
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Awesome and intuitive interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super duper lead scoring methodology, Built in phone - helps to avoid manually logging of the calls, Nice dashboard design to collate all relevant info in the screen.

Cons

There is nothing much to dislike in the product. The pricing and the packaging of the features is so done to help Startups and SMEs.

 
 

Patrick from Advocately
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshsales is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Finally a CRM that sales people can love. Freshsales makes it easier for me to keep on top of my details and it is such a pleasure to use that our CRM data is much more accurate. Sales forecasting works better now too.

Cons

There are no cons to using Freshsales. The product is very mature and can easily handle the scale required of extremely large sales teams, while still being easy to set up for small teams.

 
 

Daniel from Environmental Controls Corp
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Informative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is fairly simple to use and could be implemented by older and younger sales people alike. Seemed to meet our requirements as a small company well

Cons

Formatting and visually, it was less appealing than other software I have interacted with like Cosential.

 
 

Nicolette from The Kini Company
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Review of Freshsales

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.

 
 

Chhavi from My own company
Specialty: Consulting

September 2016

September 2016

Comprehensive sales tool with a simple UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Email tracking, automatic email followups & lead scoring.

Likes Least

Too many features, I feel they're trying to satisfy a lot of customers at once. Reducing features will make the dashboard simpler.

Recommendations

A CRM that satisfies every need of a sales person. Even better if you do a lot of cold emailing.

 
 

Raj from TTS
Specialty: Healthcare / Medicine

August 2016

August 2016

A fresh take on a CRM!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand)

I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed.

Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score.

Likes Least

It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps.

Recommendations

A useful CRM if you want to prioritize your focus on prospects that are most likely to convert as customers for you.

 
 

Josh from Nexus eWater
Specialty: Manufacturing

August 2016

August 2016

A cost effective sales tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.

Likes Least

It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

Recommendations

I believe a 30 day trial is available for this product and I recommend trying it out. If you are trying to find a professional solution at a competitive price I think you will find that this product fits your needs.

 
 

Dylan from PRO Lighting Group, INC.
Specialty: Distribution

August 2016

August 2016

Director of Business Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggest for the software and the support team immediately jumped on a call with me to figure out a solution.

Likes Least

I wish that you could attach documents to the "Deals".

Recommendations

Freshsales has been an easy rollout for my team and I firmly believe that this software is only going to get better.

 
 
 
Showing 1-20 of 54


May 2018

May 2018

Freshsales is intuitive and simple to use and incorporates VOIP services into the CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Freshsales allows me to create email marketing campaigns and track my deals in one simple UI. I like how easy it is to navigate and I love the VOIP feature. I can get my work done much quicker and more effectively when using Freshsales. It helps me make more outbound calls and get in touch with more prospects.

Pros

I love Freshsales. The software is very easy to use and much more simpler then Saleforce.com. It's pricing is also fair and competitive and the email marketing, deals tabs and database are very easy to manipulate. Plus Freshsales is a part of a larger CRM service and allow you to bolt on other components if you want to do other things. I'm a huge fan of simple and Freshsales makes the whole process of sales CRM simple and easy. Very little ramp up time.

Cons

It's close to impossible to get customer service person on the phone and they are not fast to react. It's a shame since some of their competitors do a much better job at this. I had a question about changing my credit card information and it just way to long to get the simple response I needed in order to fix the problem. They do have a resource center where you can ask questions, but I don't get the sense that customer service is a huge priority for them.

Review Source: Capterra
 

Sergey from Sokol webstudio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

We switched to freshsales from another provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best CRM system for SMB!

Pros

These CRM has features far more expensive solutions offer in their top packages. We especially like everything regarding email - tracking, ability to send emails from CRM etc

Cons

Customer support could be better. I hope that it is due to the growth, but sometimes it is slow and inefficient, although we haven't experienced anything too serious..

Review Source: Capterra
 

Nathan from Automatiza.me

May 2018

May 2018

Freshsales is a great CRM, it has the basics covered in a nice way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A strong and solid CRM, well worth investing in it.

Pros

It has every step of a sales process in a right way
Leads, contacts and comanies have their own window, and when it comes to the actual sales funnel they have a streamlined view that allows you to see clearly which opportunities are in each one of the steps.
This is a huge plus

Cons

The price is a not too expensive, but I like software to be cheaper.
Specially since I always am thinking about the little businesses that are starting up.

Review Source: Capterra
 


May 2018

May 2018

Great so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to customize, support is great, import from our old CRM was simple, mobile app works well, price isn't bad.

Cons

The fact that because I now am in charge of the CRM, I have to deal with our account managers who have no idea how to use the system.

Review Source: Capterra
 

Marianna from BAT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good dor sales but expensive for its feautures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gives the opportunity to test it on a 30 day trials, before proceed on purchase.
It is simple and easy to use by salesmen. It is well designed with necessary features

Cons

It lacks a dashboard to easily show sales figures while it could be more enriched with features, other than the exact necessary.

Review Source: Capterra
 


April 2018

April 2018

This software is a great CRM for beginners and small companies!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I looked around at a lot of CRMs before deciding on FreshSales. Their different levels of packaging are great and reasonable for customer size. I found the product relatively intuitive to figure out and simple enough for the small start up company I work for...aka I did not need all the bells and whistles that others boast.

Cons

Their customer service is lacking. when they do respond they are very helpful. But many times I was looking for immediate assistance and couldn't get any. Along those same lines their support section is scattered and could use videos for easier understanding.

Review Source: Capterra
 

Lionel from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Manage all your sales the best way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a sales\business development manager with more than 10-years of experience, I can say that people who fight on the forefront(salesmen) need the best sales equipment. In this case, our productivity can be significantly raised. Freshsales CRM helped me and my colleagues to tune and organize our work such way that allowed us to boost results and feel some kind of comfort while working. In addition to this I can say that system works very fast and in comparison with our previous programs this one is brilliant.

Cons

I noticed that the system of pricing is more suitable for small companies or individual salesmen. I work in one of the biggest telecommunications company in my country and that is why our executives were thinking quite a lot before choosing this CRM.

Review Source: GetApp
 

joseph from Dottys cafe

April 2018

April 2018

The perfect software if you are into doing sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software can be used up to 10 users for 1 membership. It helps me to easily sort and filter close dates, identify bestsellers, and make required changes to actions. IF you are into sales i definitely recommend you use it

Pros

this software is perfect for managing thousands of leads and it is simple and easy to use. This software has made my job so much more convenient. They also have a 30 day free trial so you can decide if you like it or not . Thats what we did and we wound up finding it resourceful and now use it on a daily basis. It has helped my sales go up in a huge way especially by helping me keep my leads organized.

Cons

It would be cooler if there was a dashboard of some sort that gives you an overview of sales and leads. You have to always log in to see everything which is not a bid deal, it could be worse. Other than that it is awesome software it has really helped grow my sales and I have no other complaints.

Review Source: Capterra
 

Eddie from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

A good platform for attracting customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great platform that can help you and your team track contacts. It's easy to use the interface and a very reliable tool for managing thousands of clients. This platform provides all the functions that a growing company will be looking for. It would be nice if the user could choose which fields appeared in the composite view of their contact, and not just show the first few fields. I would like for me to be able to move the layout in a mobile application. There are several fields that I simply do not need, and I would like to hide them.

Cons

It would be nice if the user could choose which fields appeared in the composite view of their contact, and not just show the first few fields. I would like for me to be able to move the layout in a mobile application. There are several fields that I simply do not need, and I would like to hide them.

Review Source: GetApp
 

Joseph from Boon.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

FreshSales is the Best If You Know What You're Doing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FreshSales is a great system that can do a lot of actions and automation. It was very easy to set-up, but I am tech-savvy enough and had a visual of how I wanted it set-up. Once set-up, it makes everything so much easier. Also, there customer service is absolutely amazing!

Cons

- You need to know how you want it built as a processor system.
- It's a customizable system so it would be nice to have some tech knowledge in order to build it
- It takes time for it to become great!

Review Source: GetApp
 

Herve from BIGVU

April 2018

April 2018

Freshsales is really adapted to early stage startups in need for a leads tracking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

scoring customization
lead nurturing
pipeline management
possibilities to integrate with other software from their portfolio
email templates

Cons

I get too many notifications in the app, I wish I could easily define associated parameters.
First experience with support was a little difficult but then got a lot better.

Review Source: Capterra
 

Anand from AB Cartridge Pvt Ltd

March 2018

March 2018

A better way to organize my sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like its lead generation method, it gives complete inside of my sales lead. once the lead is converted into customer the option of new opportunity continues. This method allows our sales team to generate more opportunities from a customer. Good and easy to navigate user-interface, mobile app gives our team power to be always on move and in action.

Cons

So far I did not find any negative points, this is my first experience with a sales management software and freshsales does all which are required to make sales management an efficient task.

Review Source: Capterra
 

ethan from Chief Protective Services

March 2018

March 2018

I love this software, I have been in sales 12 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a excellent CRM that can help you and your team keep track of contacts. It is easy to use the interface and a very reliable tool to help manage thousands of leads. You can sign up for the free trial up to 10 people per account to try this software so you will be hooked if you are in to sales and having organized leads. You can use an auto-dialer, route calls, use personalized welcoming messages, ID callers, Awesome sales software

Cons

I wish there was a dashboard that gives you an overview of sales and leads and you can only see leads when you log in. That is all the negatives I could think of it is really good at doing what it is supposed to do and does what it is meant to do.

Review Source: Capterra
 


March 2018

March 2018

Great to use, but limited in some more advanced features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We could use the CRM and make calls at the same time.

Pros

FS is super light, and not terribly complicated. Unlike other CRMs that take a while to perform each function, FS opens pretty quickly. Also almost all of the data can be exported which is good for other reporting purposes

Cons

Once you start using it, you noticed little things that are annoying that it doesn't have. For example, there's no way to tell how long a deal has been in a certain pipeline stage. This is something that is important to any sales team, but is just missing here. Also, you can see the calls your team has made in a repot, but then there's no way to view those calls

Review Source: Capterra
 

Alejandro from Alo Global Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great CRM, Easy to use, very good interface, As all Freshworks products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use it with no regrets, very good product. The best CRM I have use in that price range.

Pros

Lovely interface, very easy to use and setup, good support, great features, control the workflow from Lead, opportunity, to a billed costumer. not as powerful as Sales Force but many of the key features you can find here for less. customization, integrations, etc.

Review Source: Capterra
 

steven from Sparkay

February 2018

February 2018

Effective CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Call features inside app. Also, the ability to create a lead funnel with potential leads and hot ones.

Cons

Customer support sometimes doesn't know how to answer. Also, sometimes the app is buggy with a slower connection

Review Source: Capterra
 

Yan from Premium Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

We had to choose modern CRM, not just database for all our contacts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Impressive set of features,
- Not very expensive and can grow with our company
- Freshworks ecosystem - their chat software, helpdesk etc are well-integrated and not very exensive

Cons

- Ideally, I would like to have webforms on cheaper plans, like in insightly CRM, however, on this stage of our company we can do it manually...

Review Source: Capterra
 

Hagai from Software
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I'm using FreshSales and i'm very happy with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and the price is very affordable

Pros

it is so easy to use but yet so comprehensive. i'm using it daily and it is very helpful to follow up on leads and communication.

Review Source: Capterra
 

Veer Abheek Singh from Totalcloud.io

February 2018

February 2018

Overall experience seemed to be pleasant.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform provides all the functionalities a growing company would look for. Workflows is a great feature for automation.

Cons

Nothing specific to our use cases.
Feature segregation wasn't as expected but worked out well for me.

Review Source: Capterra
 

Ramiz from JoeyCo

February 2018

February 2018

Simple and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really easy to set up, being user friendly you can start using it right away for your team to utilize it in no time.

Cons

Limited on reporting but I am confident there are more updates that will bring more reporting features

Review Source: Capterra
 
 
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