--- title: "Freshsales Software Reviews, Demo & Pricing - 2026" description: "Review of Freshsales Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/freshsales-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Freshsales Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)[Alternatives](https://www.softwareadvice.com/product/113796-Freshsales/alternatives/) # Freshsales Review From $11-$71/month Free version Free trial 4 plans Wondering if Freshsales is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Freshsales 4.5 [(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Pricing Starting at $11.00 per user per month ### About Freshsales Freshsales is a cloud-based CRM solution that helps B2B and B2C sales and marketing teams manage contacts, automate workflows, and close deals. It serves startups, small and mid-sized businesses, and large enterprises, with tiered plans including a free option for up to three users. Core features include a 360-degree customer view, AI-powered lead scoring, and end-to-end sales pipeline management with kanban and list views. Built-in email, phone, chat, WhatsApp Business, Facebook Messenger, and SMS tools let teams communicate with prospects from one platform. Sales sequences and workflow automation reduce manual tasks, while territory-based lead routing and CPQ tools support structured sales processes. A landing page builder, drag-and-drop email builder, and website visitor tracking extend marketing capabilities. The built-in AI assistant surfaces deal insights, next-best-action recommendations, and revenue forecasts, helping teams prioritize without manual analysis. Custom modules, fields, and lifecycle stages allow teams to tailor the platform to their needs. Freshsales integrates with over 100 third-party apps via the Freshworks Marketplace, including Slack for deal collaborat... ion. Support is available through the Freshworks knowledge base and guided onboarding resources. Do you work for Freshsales? [Manage this product listing](https://www.g2.com/products/freshsales/claim_requests/new?auto=true) Wondering if Freshsales is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Freshsales User Interface ## Popular Freshsales Alternatives Main Product Freshsales 4.5 [(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Ratings Breakdown - 4.40Ease of use - 4.42Value for money - 4.42Customer support - 4.38Functionality Pricing Starting at $11.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4485)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18808)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6997)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(625)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(744)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## Freshsales Pros and Cons We analyzed 623 verified reviews for Freshsales to find out what actual users really think. Select to learn more Intuitive And Accessible Design Freshsales features a user-friendly interface available across web and mobile devices. Its intuitive layout, clear navigation, and accessible documentation make onboarding and daily use straightforward for both small teams and larger organizations. Centralized Sales Tracking Tools Freshsales offers a comprehensive CRM platform for managing sales pipelines, customer relationships, and team productivity. Automation features and cloud-based document storage help streamline sales activities, making it easier to track interactions, close deals, and maintain organized customer records. Automated Lead Prioritization System With Freshsales, users benefit from intuitive lead scoring, automated follow-ups, and easy lead capture. The platform simplifies tracking, nurturing, and converting leads, helping teams stay organized and maintain consistent communication throughout the sales process. Billing And Cancellation Frustrations Managing accounts in Freshsales is often challenging due to complicated cancellation processes, unexpected charges, and slow support responses. Users express concerns about credit card security, nonrefundable subscriptions, and difficulties switching between accounts. Inconsistent Email Syncing Issues Email integration in Freshsales can be unreliable, with frequent syncing problems, limited Gmail compatibility, and buggy templates. Users report difficulties with bulk emailing, managing spam, and organizing email threads, which can disrupt communication workflows. ## Freshsales Pricing and Plans Starting price: $11.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - Kanban View for Contacts, Accounts, and Deals - Contact Lifecycle Stages - Built-in Chat, Email, & Phone - Email Templates - Custom Fields - Sales Dashboard - Mobile App - Activity Timeline - Unique fields - 24x5 Support Growth $11.00 per user, per month Plan includes: - Web Forms - SMS & WhatsApp - Basic Workflows - Contextual Collaboration with Slack - Product Catalog - Curated Reports - Freshworks Marketplace - 1 CPQ license - Basic Call Queues - Team Inbox Read More Pro $47.00 per user, per month Plan includes: - Contact Scoring by Freddy AI - Custom Sales Activities - Auto-assignment Rules - Sales Sequences - Account Hierarchy - Multiple Sales Pipelines - Sales Emails by Freddy AI - Deal Insights by Freddy AI - Advanced Workflows - Custom Reports Read More Enterprise $71.00 per user, per month Plan includes: - Field-level Permissions - Custom Modules - Forecasting Insights by Freddy AI - Workflows for Custom Modules - Sandbox - Audit Logs - Deal Teams - Dedicated Account Manager - Everything is Free, plus Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshsales Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Freshsales A/B Testing Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Tracking Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Autoresponders Behavior Tracking Budgeting/Forecasting Calendar/Reminder System Calendar Sync Call List Management Call Logging Call Recording Campaign Management Campaign Planning Campaign Segmentation Case Notes Chat/Messaging Click Tracking Client Management Client Tracking Collaboration Tools Communication Management Configurable Workflow Conflict Management Contact Database Contact Management Contract/License Management CRM Customer Database Customer Engagement Customer Social Profiles Customer Support Customizable CTAs Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Management Data Visualization Deal Management Docket Management Document Management Document Storage Donor Management Drag & Drop Drip Campaigns Dynamic Content Electronic Signature Email Distribution Email Marketing Email Response Control Email Sequences Email Templates Email Tracking Event Triggered Actions Field Sales Management Forecasting For Financial Institutions For Insurance Industry For iPad Devices For Nonprofits For Real Estate For Sales Teams/Organizations For Small Businesses For Startups Funnel Analysis Heatmaps Interaction Tracking Internal Chat Integration Key Performance Indicators Landing Pages/Web Forms Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Legal Case Management List Management Live Chat Location Tracking Marketing Automation Marketing Calendar Mobile Access Mobile App Multi-Channel Communication Multi-Channel Marketing Multi-Currency Multivariate Testing Opportunity Management Performance Management Performance Metrics Personalization Pipeline Management Pipeline Reports Predictive Analytics Product Catalog Prospecting Tools Real-Time Notifications Recommendations Referral Tracking Relationship Tracking Reminders Reporting & Statistics ROI Tracking Role-Based Permissions Sales Activity Management Sales Analytics Sales Forecasting Sales Reports Sales Trend Analysis Scheduling Search/Filter Shared Contacts Social Media Integration Source Tracking Split Testing Statistical Analysis Team Assignments Team Management Template Management Templates Third-Party Integrations Time Tracking Visual Analytics Visual Editor Web-based Deployment Web Forms Website Analytics Website Visitor Tracking ## Freshsales Integrations Freshdesk Integration rated 4.2 from 16 reviews Gmail Integration rated 4.1 from 12 reviews Microsoft Outlook Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review Microsoft Power BI Integration rated undefined from -1 review ## Freshsales User Reviews ## Freshsales customer ratings - Overall rating: 4.5/5 - Total reviews: 623 ### Rating distribution - 5 stars: 404 reviews (65%) - 4 stars: 164 reviews (26%) - 3 stars: 32 reviews (5%) - 2 stars: 8 reviews (1%) - 1 star: 15 reviews (2%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.4/5 - Functionality: 4.4/5 --- ### Freshsales review - Overall rating: 5/5 - Reviewer: Gary A W. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros "What stands out about Freshworks is their cohesive software ecosystem. Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration. Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup. #### Cons The reporting and analytics tools can feel restrictive. Creating highly customized, cross-object reports or granular pipeline dashboards often requires extra effort or exporting raw data to Excel to get the exact view needed. --- ### Great software, but expensive and poor support - Overall rating: 4/5 - Reviewer: Harry S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Clean design, easy to use, and customisable with lots of useful features for daily sales management. #### Cons Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. #### Reasons for switching to Freshsales So that it would integrate with our other Fresh tools. --- ### Amazing CRM Pragram - Overall rating: 5/5 - Reviewer: Dean H H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many as i use this program for saving all my clients information when contacting them and making notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to work on and you can filter all the information that you looking for. You can do so much more on this CRM program i love it. #### Cons Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform. #### Reasons for choosing Freshsales Because it was rated the top 10 programs --- ### FreshSales is a CRM that is easy to use and configure - Overall rating: 4/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Facilitating the organization of all of our potential customers' contact information and email history in one location. You may utilize their reporting function to maintain tabs on sales and top performers, and you can use and build email templates to speed up communication with prospects and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshsales is an intuitive CRM that is always seeking to better itself. I appreciate that my suggestions are not only heard but also acted upon. It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar. #### Cons If the leads have different addresses, please don't ask for them twice. The CRM software FreshSales will flag a lead as duplicate if there are multiples with the same name. #### Reasons for switching to Freshsales I've found Fresh Sales to be an excellent tool for keeping tabs on client accounts, communication history, and sales pipeline progress. The user interface is fantastic; if I forget to do something, I receive a notification reminding me to do it. --- ### Great customer relationship management system - Overall rating: 4/5 - Reviewer: Becky F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. #### Cons The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. #### Reasons for switching to Freshsales Freshsales stood out for its blend of functionality and user-friendliness. It was the obvious choice for our CRM requirements because the pricing structure was clearer and within our means. --- ### An Excellent All-In-One CRM and EDM Platform - Overall rating: 5/5 - Reviewer: Duncan C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. #### Cons As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. #### Reasons for choosing Freshsales I heard good things about Freshworks on LinkedIn and liked their all-in-one approach. #### Reasons for switching to Freshsales Freshsales is much better value for money. --- ### Best high end software for sales manager and their team working in startups - Overall rating: 4/5 - Reviewer: Devyani S. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. #### Cons I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. #### Reasons for switching to Freshsales tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software. --- ### Best Features of Freshsales CRM - Overall rating: 5/5 - Reviewer: Yogesh M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phone system & O365 Email Integration & reporting features. #### Cons Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails #### Reasons for choosing Freshsales Out of box setup, unlimited tech chat/email support, phone system & email click setup. #### Reasons for switching to Freshsales Integration & cost optimizing --- ### Great CRM Platform for Startups and Growing Businesses - Overall rating: 5/5 - Reviewer: Jose J G. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform. #### Cons The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales. #### Reasons for switching to Freshsales Bitrix24 interface was overwhelming for our team. --- ### Reliable and easy to setup for use - Overall rating: 4/5 - Reviewer: Mathew M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. #### Cons Freshsales allows client to book demo with sales agents and simple descriptions and training about product. --- Showing 1 - 10 of 623 Reviews [See All Reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) ## Freshsales Popular Comparisons [HubSpot CRM vs Freshsales](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/113796-Freshsales/)[Salesforce Sales Cloud vs Freshsales](https://www.softwareadvice.com/compare/2764-Salesforce/vs/113796-Freshsales/)[Zoho CRM vs Freshsales](https://www.softwareadvice.com/compare/113796-Freshsales/vs/392464-zoho-crm/)[Kylas Sales CRM vs Freshsales](https://www.softwareadvice.com/compare/113796-Freshsales/vs/216694-kylas/)[Bigin by Zoho CRM vs Freshsales](https://www.softwareadvice.com/compare/113796-Freshsales/vs/392397-bigin-by-zoho-crm/) [Compare All Alternatives](https://www.softwareadvice.com/product/113796-Freshsales/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **82** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **71** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **61** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **49** times Stuck Between Options? 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