--- title: "Freshsales Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Freshsales. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Freshsales is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/freshsales-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/) / Freshsales Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/113796-Freshsales/) Reviews [Alternatives](https://www.softwareadvice.com/product/113796-Freshsales/alternatives/) # Freshsales User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 623 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 404 reviews (65%) - 4 stars: 164 reviews (26%) - 3 stars: 32 reviews (5%) - 2 stars: 8 reviews (1%) - 1 star: 15 reviews (2%) ### Most mentioned pros - Lead Management**: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. - For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time. - The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. ### Most mentioned cons - Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. - reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. - I was furious and it's not mentioned anywhere in their marketing literature ## Freshsales customer reviews Showing reviews 1-25 of 623 (page 1). ### Freshsales review - Overall rating: 5/5 - Reviewer: Gary A W. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros "What stands out about Freshworks is their cohesive software ecosystem. Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration. Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup. #### Cons The reporting and analytics tools can feel restrictive. Creating highly customized, cross-object reports or granular pipeline dashboards often requires extra effort or exporting raw data to Excel to get the exact view needed. --- ### Great software, but expensive and poor support - Overall rating: 4/5 - Reviewer: Harry S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Clean design, easy to use, and customisable with lots of useful features for daily sales management. #### Cons Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. #### Reasons for switching to Freshsales So that it would integrate with our other Fresh tools. --- ### Amazing CRM Pragram - Overall rating: 5/5 - Reviewer: Dean H H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many as i use this program for saving all my clients information when contacting them and making notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to work on and you can filter all the information that you looking for. You can do so much more on this CRM program i love it. #### Cons Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform. #### Reasons for choosing Freshsales Because it was rated the top 10 programs --- ### FreshSales is a CRM that is easy to use and configure - Overall rating: 4/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Facilitating the organization of all of our potential customers' contact information and email history in one location. You may utilize their reporting function to maintain tabs on sales and top performers, and you can use and build email templates to speed up communication with prospects and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshsales is an intuitive CRM that is always seeking to better itself. I appreciate that my suggestions are not only heard but also acted upon. It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar. #### Cons If the leads have different addresses, please don't ask for them twice. The CRM software FreshSales will flag a lead as duplicate if there are multiples with the same name. #### Reasons for switching to Freshsales I've found Fresh Sales to be an excellent tool for keeping tabs on client accounts, communication history, and sales pipeline progress. The user interface is fantastic; if I forget to do something, I receive a notification reminding me to do it. --- ### Great customer relationship management system - Overall rating: 4/5 - Reviewer: Becky F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. #### Cons The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. #### Reasons for switching to Freshsales Freshsales stood out for its blend of functionality and user-friendliness. It was the obvious choice for our CRM requirements because the pricing structure was clearer and within our means. --- ### An Excellent All-In-One CRM and EDM Platform - Overall rating: 5/5 - Reviewer: Duncan C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. #### Cons As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. #### Reasons for choosing Freshsales I heard good things about Freshworks on LinkedIn and liked their all-in-one approach. #### Reasons for switching to Freshsales Freshsales is much better value for money. --- ### Best high end software for sales manager and their team working in startups - Overall rating: 4/5 - Reviewer: Devyani S. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. #### Cons I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. #### Reasons for switching to Freshsales tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software. --- ### Best Features of Freshsales CRM - Overall rating: 5/5 - Reviewer: Yogesh M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phone system & O365 Email Integration & reporting features. #### Cons Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails #### Reasons for choosing Freshsales Out of box setup, unlimited tech chat/email support, phone system & email click setup. #### Reasons for switching to Freshsales Integration & cost optimizing --- ### Great CRM Platform for Startups and Growing Businesses - Overall rating: 5/5 - Reviewer: Jose J G. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform. #### Cons The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales. #### Reasons for switching to Freshsales Bitrix24 interface was overwhelming for our team. --- ### Reliable and easy to setup for use - Overall rating: 4/5 - Reviewer: Mathew M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. #### Cons Freshsales allows client to book demo with sales agents and simple descriptions and training about product. --- ### Outstanding Sales CRM - Overall rating: 5/5 - Reviewer: Ted K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Freshsales is helping our business grow and spread our product to new lucky customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more. #### Cons If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of. #### Reasons for choosing Freshsales Freshsales is easier to use has more features and it is cheaper --- ### Looking Into Freshsales - Overall rating: 5/5 - Reviewer: Yhan Y. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. #### Cons Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. --- ### Easy to use product with tier 1 features - Overall rating: 4/5 - Reviewer: Sruti S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to use product with user friendly UI and comprehensive feature package. Very good product for SME and big companies with affordable pricing plans inclusive of all necessary features for sales and inside sales team . Custom fields, pipeline customizations are some of the best features that make the product convenient to use. #### Cons Analytics feature needs improvement in terms of sync lag. Some product features seem relevant to retail / ecommerce businesses. We are into IT consulting services, some B2B features seem irrelevant or inadequate. --- ### Freshsales has gained the insights of food retail managers. - Overall rating: 4/5 - Reviewer: SooHoon C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth. #### Cons However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions. #### Reasons for choosing Freshsales I ultimately chose Freshsales over its competitors due to its robust lead management features and the integration of AI through Freddy. The ability to automate follow-ups and prioritize leads based on predictive scoring was a decisive factor. Additionally, Freshsales offered a competitive pricing structure that aligned well with our budget, providing advanced features even in the lower-tier plans. The comprehensive support and seamless integration with our existing tools further solidified my decision to choose Freshsales. --- ### It's a great CRM! - Overall rating: 5/5 - Reviewer: Dominic C. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered All-in-All it's a great software to use. I conclude with the fact that freshsales is ever changing and in my 6 months of usage I have seen anticipated improvements appear right before my eyes. It's perfect for users who are looking for a cost effective and flexible solution to customer relations. The kinks in its usage can be ironed out through support and further improvement of the software itself. It's a great CRM! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The BEST part about Freshale's is the endless capability for customizations and integrations. This allows users to create systems of follow up with multiple points of contact to the client. The new future to manage duplicates was a great addition. I also love the capability to attach documents to client files, really comes in handy. #### Cons The system is relatively easy to understand however when it comes to usage I find it's very clunky. I can see how the open set up and free customization may overwhelm even experienced users. I would even say that, the coders and web designers at freshsales had more of an influence on this product then the relation management professionals. It sort of like a "Droid" cell phone. The technology in the phone is superior and far more advanced, yet users are not acclimated to the application of it. I would like to make two suggestions to address such. First, I'd like to point out that even though I'm bring this up in the 'con' section, I have NEVER had a problem with Freshsales support team. When in reference to the wieldiness of the software I think that Freshsales could benefit from a hand on approach and a thorough process in training the users. You see if the users understood Freshsales as much as you folks do I'm certain the above 'con' would be null. Second, in relation to the same 'con' described above I believe this can be solved more directly. What I mean by that is creating an internal prioritization based on recent actions, recent stage changes, number of exchanges, lengths of conversation and what ever variables you guys think that can measure and use as info to prioritize leads. Then possibly a dashboard view, displaying these prioritized leads as well as up coming tasks and appointments, metrics on call volume and possible targets or goals. --- ### Easy CRM for everyone - from small to large business - Overall rating: 5/5 - Reviewer: Nicolas H. - Verified reviewer: Yes - Industry: Machinery - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I made first experience with SAGE CRM and Salesforce before I started with Freshsales. Implementation was very easy. I use it every day to follow up on sales leads and I send out a newsletter every month. But the best thing about Freshales is the support by Chat. You get immediate responses and help so that can get the job done. In most other CRM solutions there is either no support or it takes forever to respond. #### Cons nothing really, Sometimes I miss functionality that is only available at higher costs by purchasing more expensive plans --- ### Easy On-boarding and setup, fast support. - Overall rating: 5/5 - Reviewer: Paul W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems. #### Cons Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features. --- ### Freshsales - CRM for the startup of tomorrow - Overall rating: 4/5 - Reviewer: Aaron N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Freshsales is a great CRM tool for a new startup to base its sales department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform. #### Cons The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present. #### Reasons for switching to Freshsales Features and Pricing compared to the old CRM --- ### Buggy and full of errors - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully better system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The software is in the cloud can use it from anywhere #### Cons The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE #### Reasons for choosing Freshsales I was stupid that is it. #### Reasons for switching to Freshsales They were too expensive to renew --- ### Meyann Fresh sales review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pricing, it's affordable and convient for buyers #### Cons My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer --- ### Freshsales allows for a quick start - Overall rating: 5/5 - Reviewer: Wolfgang B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's. #### Cons There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also. --- ### A new innovative tool for your CRM needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros 1. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team #### Cons 1. A bit expensive 2. Not mobile friendly --- ### Freshsales for Sales - Overall rating: 4/5 - Reviewer: Sri Lakshmi Swetha V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy scheduling of sales sequences and automation, mail tracking - clicks and opens, getting insights from the campaigns. #### Cons Few things here and there in the UI are not so good. It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change. --- ### Easy Automation - Overall rating: 5/5 - Reviewer: Bo K. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine. #### Cons The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster. --- ### Freshsales - CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use freshsales email marketing, account management and lead management purposes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good UI design and user friendly platform i used freshsales for bulk email campaign and sales pipeline management #### Cons It a user friendly platform easy to understand about the tool if you are a fresher ...no issues ## More reviews [Next reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/?page=2) --- Freshsales Reviews, Pros and Cons - 2026 Software Advice