--- title: "eWay-CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eWay-CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eWay-CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/eway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/) / eWay-CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/eway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/eway-profile/alternatives/) # eWay-CRM User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 830 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 470 reviews (57%) - 4 stars: 300 reviews (36%) - 3 stars: 46 reviews (6%) - 2 stars: 10 reviews (1%) - 1 star: 4 reviews (0%) ### Most mentioned pros - eWay is the central brain of our company, where I have all information about business opportunities, projects, trainers, schedules, and communication with clients and suppliers in one place. - eWay-CRM helps me keep customer records, communication, and project data in one controlled place. Since it runs inside Outlook, it’s easy for the team to follow consistent processes without switching tools. - The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. ### Most mentioned cons - The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. - There is a learning curve for some of the form customizations and the canned reports are not what I would like to see. - When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. ## eWay-CRM customer reviews Showing reviews 1-25 of 830 (page 1). ### Proven CRM with intuitive design, full Czech localization, and AI support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Nanotechnology - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using eWay-CRM for about 5 years. During this time, I successfully implemented it in two smaller companies—one in the Czech Republic and one in Slovakia. It proved to be an excellent solution both for sales management and for internal project coordination and order fulfillment. A major advantage is the complete Czech localization and the very intuitive interface, which makes team onboarding seamless. I am currently rolling it out in a third company, and I especially appreciate modern features such as native AI support and great customizability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless and natural Microsoft Outlook integration with a very intuitive user interface. Complete Czech language localization and responsive local support. High level of customization, particularly the easy creation of custom fields to fit specific company workflows. Useful AI-powered features that boost daily productivity and communication. Versatile use cases covering both pipeline tracking and post-sale project execution. #### Cons Configuring advanced permissions and complex workflow automation in the administration panel has a slight learning curve, though it is very stable once set up. --- ### The only replacement for Microsoft Business Contact Manager you need! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered eWay has been amazing, from the tech support to sales and service, they always exceed our expectations. Any and all issues are addressed and resolved faster than any other vendor we used. I am unsure what we would do without the ability to see what everyone in our office is or has done with a few clicks. Every email, task and anything else done for a client is securely stored and easy for every user to access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eWay is by far the best solution to the discontinuation of Microsoft Business Contact Manager. It works seamlessly with Outlook and 365 (on and offline). It allows our office to stay on the same page with each other and our clients. #### Cons I have not found a con for eWay. If there was anything that I have had issues with, it would be our own IT company blocking updates. We now have a new tech that figured out the issue. This was not an issue with eWay at all. --- ### Miroslav´s feedback to eWay-CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered intuitive and user friendly environment; fast synchronisation; possibility of automatisation; desktop & mobile app; moduls and app variants solution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Works in MS Outlook as a plug-in/process add-on; works with Exchange Server. It is most important for me -> not need to change technology and working habits. #### Cons Nothing comes to mind; eWay CRM is so versatile that you can use only the features you need, with the possibility to configuration change at any time. --- ### User friendly CRM at a good Value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It's been a good system for maintaining current & past customers as well as tracking leads into projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are a small Construction Company. We use EWAY for Project tracking and as a CRM for our Customer - Lead base. It's been a great tool for maintaining our email communications. Their security has successfully kept hackers out of this system and the customer support is prompt, friendly and resourceful. Overall it has been a good value for the money we've spent. #### Cons Our system often has sync issues as a result of mandatory updates - the solution has been simple but inconvenient with all users needing to close their system simultaneously. --- ### A practical CRM with strong Outlook integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with eWay-CRM has been positive. It is particularly useful if Outlook is already an important part of your daily workflow. The integration reduces duplicated work and makes it easier to keep customer and sales information organized. Once configured properly, it becomes a practical CRM for managing day-to-day business relationships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros eWay-CRM integrates very well with Outlook, which makes it easy to manage contacts, companies, opportunities and communication without constantly switching between different tools. I especially like having email history and CRM information connected in one place. The system is flexible enough to adapt fields and workflows to the way we work, and the overall value for money is good. #### Cons The interface can feel a little dated compared with newer CRM platforms, and some configuration options take time to understand. Certain workflows are not immediately intuitive, especially when setting up the system for the first time. --- ### FashionSIGHTS Feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It would be nice if you could assign more than one category to contacts without the window closing in between. It would be helpful if eway scanned the entire Outlook inbox for contacts that aren't there yet, rather than just going back a few weeks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy setup, easy and customer friendly handling Mailchimp connection works super and is a great addition for Marketing #### Cons if we want to add more than one category to a contact it would be more comfortable if the window doesn't close after ticking one category. --- ### The Most Useful Extension for Outlook - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It works exactly the way we want it to. It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works great with Outlook. It's just as good as it needs to be—both on the desktop and in the cloud. The interfaces work right away. Customer support is impressive—they really go out of their way, even on the phone. Absolutely a great deal—no question about it. #### Cons The transition from a trial user to a Pro user was not straightforward, it took two or three tries. We're missing the CHF currency !!! --- ### eWay, The best bang for the buck out there! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall this is a very solid product. I have ZERO issues staying in sync with my team. It is very easy to add users, update the forms, and train others on how to use it getting them up to speed quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I used BCM for years. I switched to eWay several years ago and found it easy to set up, easy to navigate, and fairly easy to customize for my business needs. Overall a great value for this price point. #### Cons There is a learning curve for some of the form customizations and the canned reports are not what I would like to see. I would like the ability to do custom reports and save that as a template. --- ### Return to eWay - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered a 15 out of 10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Impeccable customer service!! [sensitive content hidden] were 100% on spot with assisting and navigating my return to eWay!! #### Cons N/A. i don't have any cons with eWay. everything was handled professionally. great customer service --- ### Satisfaction with service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eWay-CRM has been very positive. The system is reliable, easy to use, and helps me manage my daily tasks, leads, and communication efficiently. It improves organization and supports my workflow without unnecessary complications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how intuitive and user-friendly eWay-CRM is. It is easy to navigate, manage leads, track communication, and keep everything organized in one place. It helps me stay efficient and saves time in my daily work. #### Cons Honestly, I do not have any major complaints about eWay-CRM. If I had to mention something, maybe some minor improvements in speed or customization options could make the experience even better, but overall it works very well for me. --- ### A Reliable and Mature CRM for Everyday Work - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eWay-CRM is very positive. The system is stable, reliable, and consistently supports our sales and customer processes. I appreciate the continuous product development, its flexibility, and the high-quality customer support that helps resolve requests quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most now is the stability of the system and how well it supports daily workflows. The Outlook integration continues to be a major advantage, and over time the CRM has proven to be reliable, flexible, and well-suited to our sales and customer management processes. #### Cons Currently, the main drawback I see is the more complex setup of some advanced features. For new users, getting oriented in the system can be challenging at first and may require some training. --- ### Practical CRM Tool with Clear Project Overview - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it is a practical and efficient tool that supports us well in organizing our customer and project administration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information. The software integrates well with our daily workflow, making it simple for our team to adopt and use consistently. In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities. #### Cons One drawback is that the new version of Outlook does not seem to integrate properly with the system. At the moment, we are still using the classic Outlook interface to ensure full functionality, but this will not be a sustainable solution in the long term as support for the old version is expected to be phased out. --- ### eWay CRM for email communication - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Import and Export - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered For email communication with clients and suppliers it is the best and most affordable CRM we have used, simple to work with and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the Deals and Projects modules that keep all emails, notes and documents in one place and make tracking work very easy. #### Cons Internal communication within projects and deals in Teams is not available, so staff must switch tools and messages sometimes get lost. --- ### Pretty good CRM for Outlook - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A pretty good overview of clients and their activities. It's right in Outlook, which makes record keeping a easier. A good overview of the amounts of individual orders and a total summary and last interaction with the customer. Certain notifications and reminders for sending emails or completing tasks are also useful. #### Cons Probably the more data there is, the slower it is and the more it freezes. For me, the search filter is confusing. When saving an email for a specific occasion, I always have to check whether it has been attached to that occasion or attached to the wrong client. --- ### eWay in FM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting #### Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them --- ### Nice CRM solution for Outlook app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Defense & Space - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We like this CRM, and it is a very good value for money. Customer support is also very nice and helpful #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CRM integration in Outlook makes working with information easier and faster, and everything is clearly organized. #### Cons The transition to the new version of the user settings section is somewhat confusing due to the combination of the old and new interfaces. --- ### Let’s go with eWay! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with eWay-CRM has been positive. The system is user-friendly, well-integrated with Outlook, and offers many useful features that allow us to manage things independently. However, it sometimes slows down or temporarily stops responding. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Its integration with Outlook, the easy-to-use features and functionalities, and the ability to handle things immediately on my own. #### Cons Sometimes eWay slows down, and occasionally it disappears or stops responding, which can interrupt the workflow and require restarting Outlook or the system. While these issues don’t happen often, they can be inconvenient, especially when working on important tasks or managing client information. Improving overall stability and performance would make the experience even better. --- ### Eway - the best tool to be more succesful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Eway helps us track service orders = service overview, service statistics, performance statistics of individual technicians. Business opportunity overview, competition tracking, statistics of win/lose leads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Consolidate important information about opportunities and ongoing projects in 1 place in the familiar Outlook environment. Improve information sharing across the entire team. Journal entity - full scalability and virtually unlimited customization options. #### Cons Some steps of application logic regarding the connection of Eway and Pohoda. Automatic creation of an order in Pohoda for a project with a completed customer, subsequently the need for double correction of data (1x eway, 1x Pohoda). Unable to connect Pohoda lists and Eway. --- ### Would recomend rather desktop than Online - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using eWay since 2009 and have grown accustomed to it. We greatly appreciate the custom reports, as we use them in our daily business operations. #### Cons The online version feels overly spread out and modern, which is understandable. However, compared to the desktop version—where everything is clear and regularly sized—I find this to be a drawback. Additionally, many functions behave differently online and are less user-friendly. For example, something as simple as logging attendance now takes longer than on the desktop version. I understand this shift represents the future, but I would appreciate it if the user-friendly features of the desktop version were retained. --- ### great new features + connection with MS apps - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros For me, eway is still a very powerful tool in my daily operations. With new released features like Calendar integration or others, it safes even more of my time that I can now spend on different tasks. #### Cons What I was missing is already there, at the moment, I do not have any issues to mention at all. Everything is ok. --- ### sales, marketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eWay-CRM has been very positive. It is reliable, easy to use, and well-suited for small and medium-sized companies looking for a practical and efficient CRM solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros eWay-CRM is a very high-quality CRM solution that fits perfectly into daily business operations. It is stable, secure, and offers excellent value for money. The biggest advantage of eWay-CRM is its deep integration with Microsoft Outlook. It feels like a natural part of everyday work rather than a separate system. #### Cons Some advanced customizations may require initial setup or guidance, but the support team is always helpful. --- ### WOODYGLASS s.r.o. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use Eway mainly as an overview of opportunities, projects and a contact list. In projects, we generate orders, contracts and other documents from templates. Everything is simple, clear and functional. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros What I like most about eWay-CRM is its ease of use. The program is clear, functional, and integrated with Outlook. #### Cons I'm not comfortable with customizing templates. Sometimes templates don't get overwritten correctly. --- ### I am mostly satisfied - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like clear and well-organized work environment, simple work with filtres and categorizing of all information #### Cons I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect. --- ### Daily life with eWay - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project section and offers and opportunities. #### Cons none, I like all. --- ### Smooth and easy to use CRM with Deep Capabilities - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use. The system responds quickly, even when handling large amounts of data. It offers interesting features for better selection and filtering of current projects. You can customize all workflows and screens according to your needs, and whenever help is needed, eWay-CRM specialists are very helpful and ready to assist. #### Cons It's still a CRM system that needs to be loaded. It would be helpful to have more features for easier and more automated data import. ---