--- title: "eWay-CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eWay-CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eWay-CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/eway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/) / eWay-CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/eway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/eway-profile/alternatives/) # eWay-CRM User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 825 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 466 reviews (56%) - 4 stars: 299 reviews (36%) - 3 stars: 46 reviews (6%) - 2 stars: 10 reviews (1%) - 1 star: 4 reviews (0%) ### Most mentioned pros - eWay is the central brain of our company, where I have all information about business opportunities, projects, trainers, schedules, and communication with clients and suppliers in one place. - eWay-CRM helps me keep customer records, communication, and project data in one controlled place. Since it runs inside Outlook, it’s easy for the team to follow consistent processes without switching tools. - I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports ### Most mentioned cons - This means that I don’t immediately see what my colleague has entered. And one thing that disappeared — the ability to convert a mobile phone call into a diary entry with a single click. - The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. - There is a learning curve for some of the form customizations and the canned reports are not what I would like to see. ## eWay-CRM customer reviews Showing reviews 1-25 of 825 (page 1). ### A Reliable and Mature CRM for Everyday Work - Overall rating: 5/5 - Reviewer: Mikuláš H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eWay-CRM is very positive. The system is stable, reliable, and consistently supports our sales and customer processes. I appreciate the continuous product development, its flexibility, and the high-quality customer support that helps resolve requests quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most now is the stability of the system and how well it supports daily workflows. The Outlook integration continues to be a major advantage, and over time the CRM has proven to be reliable, flexible, and well-suited to our sales and customer management processes. #### Cons Currently, the main drawback I see is the more complex setup of some advanced features. For new users, getting oriented in the system can be challenging at first and may require some training. --- ### eWay - All in One place - Overall rating: 5/5 - Reviewer: Petra C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have the system customized to our needs, so we use it for absolutely everything — from marketing, inquiries, quotes, and client and supplier orders, to work logs, attendance, and invoicing based on completed work. It also monitors invoice payments for us. eWay is the central brain of our company, where I have all information about business opportunities, projects, trainers, schedules, and communication with clients and suppliers in one place. The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there in front of us, very easily accessible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration with Outlook, including the automatic transfer of information, is just brilliant. This was the main reason for choosing the system: one place = all information, without needing to go anywhere else. We also have it connected with Pohoda (our invoicing software) and with our website — specifically the front page where clients register for training sessions. #### Cons Because we have everything in one software — all information in a single system — our infrastructure costs have increased since the installation and purchase (cloud hosting, RAM, storage, etc.). As a result, synchronization has become a bit slower for us, and unlike before, it can’t be simply turned off and on to trigger an initial sync of “my” activities so that I can continue working. This means that I don’t immediately see what my colleague has entered. And one thing that disappeared — the ability to convert a mobile phone call into a diary entry with a single click. That feature was perfect for tracking time spent on calls, but it’s no longer available. Now it must be entered manually, which is a pity. #### Reasons for choosing eWay-CRM MS product in Outlook - no other place to go. #### Reasons for switching to eWay-CRM A custom‑built system, lightly connected to an old ACCESS database from 1990. --- ### eWay CRM for email communication - Overall rating: 4/5 - Reviewer: Freek K. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered For email communication with clients and suppliers it is the best and most affordable CRM we have used, simple to work with and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the Deals and Projects modules that keep all emails, notes and documents in one place and make tracking work very easy. #### Cons Internal communication within projects and deals in Teams is not available, so staff must switch tools and messages sometimes get lost. --- ### Pretty good CRM for Outlook - Overall rating: 3/5 - Reviewer: Petra P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A pretty good overview of clients and their activities. It's right in Outlook, which makes record keeping a easier. A good overview of the amounts of individual orders and a total summary and last interaction with the customer. Certain notifications and reminders for sending emails or completing tasks are also useful. #### Cons Probably the more data there is, the slower it is and the more it freezes. For me, the search filter is confusing. When saving an email for a specific occasion, I always have to check whether it has been attached to that occasion or attached to the wrong client. --- ### eWay, The best bang for the buck out there! - Overall rating: 5/5 - Reviewer: Bob M. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall this is a very solid product. I have ZERO issues staying in sync with my team. It is very easy to add users, update the forms, and train others on how to use it getting them up to speed quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I used BCM for years. I switched to eWay several years ago and found it easy to set up, easy to navigate, and fairly easy to customize for my business needs. Overall a great value for this price point. #### Cons There is a learning curve for some of the form customizations and the canned reports are not what I would like to see. I would like the ability to do custom reports and save that as a template. #### Reasons for choosing eWay-CRM Price first, then the complexity of SF made it nearly impossible to deploy without serious help #### Reasons for switching to eWay-CRM BCM no longer supported or available. But I was able to easily import my existing database into eWay with little to no problems. --- ### Practical CRM Tool with Clear Project Overview - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it is a practical and efficient tool that supports us well in organizing our customer and project administration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information. The software integrates well with our daily workflow, making it simple for our team to adopt and use consistently. In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities. #### Cons One drawback is that the new version of Outlook does not seem to integrate properly with the system. At the moment, we are still using the classic Outlook interface to ensure full functionality, but this will not be a sustainable solution in the long term as support for the old version is expected to be phased out. #### Reasons for switching to eWay-CRM Additional features and improved integration with our daily workflow and Outlook would enhance usability. --- ### Seamless work - Overall rating: 5/5 - Reviewer: Jiří P. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used eWay for more than 5 years now and its a daily work. Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems. It is also quickly improving and releasing updates which is very nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s integration with Outlook. Super easy email assignment to projects. Great filtering and searching options. #### Cons It’s native mobile app. It does not seem to be updated and its synchronization does not work reliably. #### Reasons for switching to eWay-CRM no outlook integration, lack of updates, bad accessibility --- ### User experience with eWay - Overall rating: 4/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. #### Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. #### Reasons for choosing eWay-CRM better Pohoda integration, outlook integration --- ### Essential help for business data and project management - Overall rating: 4/5 - Reviewer: Markéta R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been using eWay CRM in our company for more than 10 years. I use it daily and it is essential for my work agenda. The continual software development always brings something new which makes working with project and client management even easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, project management, email management, user interface, contact management, business overview #### Cons Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support. #### Reasons for switching to eWay-CRM Business contact manager for Microsoft Outlook was not capable to cover all tasks we neededx --- ### FashionSIGHTS Feedback - Overall rating: 4/5 - Reviewer: Susann A. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It would be nice if you could assign more than one category to contacts without the window closing in between. It would be helpful if eway scanned the entire Outlook inbox for contacts that aren't there yet, rather than just going back a few weeks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy setup, easy and customer friendly handling Mailchimp connection works super and is a great addition for Marketing #### Cons if we want to add more than one category to a contact it would be more comfortable if the window doesn't close after ticking one category. --- ### Let’s go with eWay! - Overall rating: 4/5 - Reviewer: Tomáš Š. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with eWay-CRM has been positive. The system is user-friendly, well-integrated with Outlook, and offers many useful features that allow us to manage things independently. However, it sometimes slows down or temporarily stops responding. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Its integration with Outlook, the easy-to-use features and functionalities, and the ability to handle things immediately on my own. #### Cons Sometimes eWay slows down, and occasionally it disappears or stops responding, which can interrupt the workflow and require restarting Outlook or the system. While these issues don’t happen often, they can be inconvenient, especially when working on important tasks or managing client information. Improving overall stability and performance would make the experience even better. --- ### Eway - the best tool to be more succesful - Overall rating: 5/5 - Reviewer: Jozef S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Eway helps us track service orders = service overview, service statistics, performance statistics of individual technicians. Business opportunity overview, competition tracking, statistics of win/lose leads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Consolidate important information about opportunities and ongoing projects in 1 place in the familiar Outlook environment. Improve information sharing across the entire team. Journal entity - full scalability and virtually unlimited customization options. #### Cons Some steps of application logic regarding the connection of Eway and Pohoda. Automatic creation of an order in Pohoda for a project with a completed customer, subsequently the need for double correction of data (1x eway, 1x Pohoda). Unable to connect Pohoda lists and Eway. --- ### Solution for SMBs with Room for Growth - Overall rating: 4/5 - Reviewer: Stanislav Š. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eWay-CRM would be pretty positive, especially for small to mid-sized businesses that rely heavily on email, calendar events, and tasks for customer relationship management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integration with Microsoft Outlook. Since many businesses already rely on Outlook for email, scheduling, and task management, having those functions tied directly into the CRM makes the whole experience a lot smoother. You don’t have to jump between different apps or systems to keep track of customer interactions, which is a huge time-saver. #### Cons One of the things that stands out as a downside for eWay-CRM is its complexity when it comes to customization and setup. While customization is great in theory, the learning curve can be steep for users who aren’t as tech-savvy. Setting up the CRM to work exactly the way a business needs it requires a bit of a time investment, and if you're not familiar with CRM systems, it can be overwhelming. --- ### Recenze Jan Valka - Overall rating: 4/5 - Reviewer: Jan V. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. #### Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. --- ### Return to eWay - Overall rating: 5/5 - Reviewer: tony m. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered a 15 out of 10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Impeccable customer service!! [sensitive content hidden] were 100% on spot with assisting and navigating my return to eWay!! #### Cons N/A. i don't have any cons with eWay. everything was handled professionally. great customer service --- ### sales, marketing - Overall rating: 5/5 - Reviewer: Vladimir M. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eWay-CRM has been very positive. It is reliable, easy to use, and well-suited for small and medium-sized companies looking for a practical and efficient CRM solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros eWay-CRM is a very high-quality CRM solution that fits perfectly into daily business operations. It is stable, secure, and offers excellent value for money. The biggest advantage of eWay-CRM is its deep integration with Microsoft Outlook. It feels like a natural part of everyday work rather than a separate system. #### Cons Some advanced customizations may require initial setup or guidance, but the support team is always helpful. --- ### Sorry, i dont know (MNFORCE) - Overall rating: 4/5 - Reviewer: Nataša P. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently #### Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. --- ### I am mostly satisfied - Overall rating: 4/5 - Reviewer: Jiří F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like clear and well-organized work environment, simple work with filtres and categorizing of all information #### Cons I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect. --- ### eWay-CRM Add-on Review - Overall rating: 5/5 - Reviewer: Zbynek S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, together with the newly introduced browser access, I rate it positively and I don't know of such widespread competition as this add-on. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use and very user friendly. I am just a non-power user, but we have been using this add-on as a company for several years without any major problems. #### Cons Sometimes it takes a long time for some data to load. However, this may be an internal situation.... --- ### Smooth and easy to use CRM with Deep Capabilities - Overall rating: 5/5 - Reviewer: Jiří K. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use. The system responds quickly, even when handling large amounts of data. It offers interesting features for better selection and filtering of current projects. You can customize all workflows and screens according to your needs, and whenever help is needed, eWay-CRM specialists are very helpful and ready to assist. #### Cons It's still a CRM system that needs to be loaded. It would be helpful to have more features for easier and more automated data import. --- ### Use CRM - save your life - Overall rating: 4/5 - Reviewer: Anna O. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a company with specific needs, we are overall satisfied. The reason why we use is that we monitor exactly values like before but in different view. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring. #### Cons online web version - our company is actually using outlook version, so to switch to the web will be difficult. --- ### eWay-CRM: the game-changer in Customer Service - Overall rating: 5/5 - Reviewer: Louise K. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely positive - eWay has made our work life 100 times easier and happier. It really has given us a very professional edge and competitive advantage. We could not live without it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How project related information is organised in one place, and all communication organised per project - very easy to keep track, and search and find. #### Cons Almost nothing I don't like, but would have liked to be able to assign an e-mail to more than one project/deal/unit in one sweep. --- ### Extra level of complexity - Overall rating: 2/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Neutral or slightly negative. The daily use is IMHO not very convenient, it loads slowly and blocks normal use of Outlook. The menu doesn't include all the modules, so in order to go to Journal, I need to open the whole hub. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Adding an extra level of overview and structure to the conversations. Potentially a way to have one-stop overview for all communications. #### Cons Adding extra level of complexity, PC requrements, time to process, time to load. It does not provide any extra value to my work, only requires extra attention and work. But to be fair, a big part of the problem comes with sh*tty Outlook, which fails to do the basic part - working with e-mails. --- ### Handy tool for project management - Overall rating: 4/5 - Reviewer: Phillip V. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to keep emails relating to a project together. Helps to manage the workflow and see where each project is in the workflow at a glance. #### Cons Sometimes a bit slow and requires very stable internet to work well and takes time to sync between users some time. --- ### My clever "external brain" integrated directly into Outlook - Overall rating: 5/5 - Reviewer: Radomira C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very clever platform - Outlook integration, offline version. I like the mobile app - it gives me quick access. #### Cons The mobile app is limited to read-only access for most features, which makes it more of a quick reference tool than a full workstation for managing data on the go. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/eway-profile/reviews/?page=2) --- eWay-CRM Reviews, Pros and Cons - 2026 Software Advice