--- title: "eWay-CRM Software Reviews, Demo & Pricing - 2026" description: "Review of eWay-CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/eway-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / eWay-CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/eway-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/eway-profile/alternatives/) # eWay-CRM Review From $20-$40/month Free version Free trial 3 plans Wondering if eWay-CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview eWay-CRM 4.5 [(825)](https://www.softwareadvice.com/crm/eway-profile/reviews/) Pricing Starting at $20.00 per user per month ### About eWay-CRM CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this solution, marketing is done efficiently because it can assist in creating strategic plans, sending bulk emails, generating leads and evaluation. The CRM, together with Outlook, stores data about the customers and allows users to access them. The platform also offers a project management module that allows automation of the workflow. Additionally, assessment of the business performance is possible with the analytics tool available. Professionals can also use it as a web application or via mobile devices. It works offline so employees can track business opportunities and engage with customers, even from remote locations. Wondering if eWay-CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## eWay-CRM User Interface ## Popular eWay-CRM Alternatives Main Product eWay-CRM 4.5 [(825)](https://www.softwareadvice.com/crm/eway-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.38Value for money - 4.61Customer support - 4.34Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4484)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18808)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6996)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(623)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(744)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## eWay-CRM Pros and Cons We analyzed 825 verified reviews for eWay-CRM to find out what actual users really think. Select to learn more Responsive And Helpful Support Team Users appreciate eWay-CRM's responsive customer support, noting quick resolutions and professional assistance during setup and ongoing use. The support team is consistently described as helpful and approachable, making it easier to address issues and customize the system to fit business needs. Intuitive Interface And Navigation Navigating eWay-CRM feels straightforward, with a user-friendly interface and logical layout that make it easy to learn and use. The familiar Outlook integration and clear controls help users stay organized, while simple modules and intuitive workflows minimize the learning curve for both new and experienced users. Deep Microsoft Outlook Integration eWay-CRM stands out for its strong integration with Microsoft Outlook, allowing users to manage CRM tasks directly within their email environment. This integration streamlines workflows, reduces the need to switch between apps, and makes it easier to keep all customer information and communications in one place. Slow Synchronization And Response Times Users frequently mention slow performance, including delayed synchronization, long loading times, and occasional freezes. These issues can disrupt daily workflows, especially on less powerful devices or when handling large amounts of data, making the system feel sluggish at times. Limitations With Custom Fields Customizing fields in eWay-CRM can be frustrating, with users citing hidden or unintuitive settings, extra costs for restoring deleted fields, and limited options for editing layouts or adding formulas. Some find it difficult to update values directly or filter by custom fields across the system. Performance Impact On Outlook Many users report that eWay-CRM's Outlook integration can slow down the email client, causing longer load times, occasional crashes, and increased strain on system resources. Compatibility issues, difficulties with shared mailboxes, and the need for frequent restarts are also common concerns. ## eWay-CRM Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Lite $20.00 per user, per month Plan includes: - Synchronization with Outlook calendar (3 calendars) - User views (3 per module) - Workflows - Basic (3 per module) - Custom fields (30 in total) - Custom forms (3 per module) - Important fields (3 per module) - Mandatory fields (3 per module) - 10 GB for documents and emails Standard $27.00 per user, per month Plan includes: - Synchronization with Outlook calendar (5 calendars) - Shared views (5 per module) - User views (5 per module) - Workflows - Basic or Advanced (5 per module) - Custom fields (50 in total) - Custom forms (5 per module) - Important fields (5 per module) - Mandatory fields (5 per module) - 25 GB for documents and emails (extendable) Plus $40.00 per user, per month Plan includes: - Synchronization with Outlook calendar (unlimited) - Shared views (unlimited) - User views (unlimited) - Workflows - Basic or Advanced (unlimited) - Custom fields (unlimited) - Custom forms (unlimited) - Important fields (unlimited) - Mandatory fields (unlimited) - Unique fields (unlimited) - Currencies (unlimited) Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eWay-CRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of eWay-CRM Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Tracking Ad hoc Reporting Advocate Management Agile Methodologies Alerts/Notifications API Appointment Management Appointment Scheduling Assignment Management Auto-Dialer Autoresponders Batch Processing Bid Management Billable Items Tracking Billing & Invoicing Billing Rate Management Budget Management Buyer Management Calendar/Reminder System Calendar Sync Call List Management Call Monitoring Call Recording Campaign Analytics Campaign Management Campaign Planning Campaign Segmentation CAN-SPAM Compliance Change Order Management Charting Click Tracking Client Management Client/Property Matching Client Tracking Collaboration Tools Commenting/Notes Committee Management Communication Management Conflict Management Contact Database Contact Management Contract/License Management Cost-to-Completion Tracking CRM Customer Advocacy Customer Database Customer Segmentation Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Management Data Synchronization Deadline Management Deal Management Document Generation Document Management Document Storage Document Templates Donation Tracking Drag & Drop Drip Campaigns Due Date Tracking Dynamic Content Email Alerts Email Campaign Management Email Distribution Email Marketing Email Templates Email Tracking Engagement Tracking Estimating Event Management Expense Tracking File Management File Sharing Filtering Financial Management For AEC Industry For Contact Centers Forecasting For Insurance Industry Forms Management For Nonprofits For Real Estate For Small Businesses For Startups Fundraising Management Grant Management Image Library Interaction Tracking Internal Chat Integration Issue Management Issue Tracking Job Costing Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification List Management Marketing Automation Meeting Management Membership Management MES Milestone Tracking Mobile Access Mobile App Mobile Optimization Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multiple Projects Nonprofit Advocacy Opportunity Management Percent-Complete Tracking Performance Management Personalization Pipeline Management Pipeline Reports Planning Tools Portfolio Management Progress Tracking Projections Project Management Project Planning Project Planning/Scheduling Project Templates Project Time Tracking Project Tracking Project Workflow Real-Time Analytics Real-Time Notifications Real-Time Updates Referral Tracking Registration Management Relationship Tracking Reminders Reporting/Project Tracking Reporting & Statistics Resource Management Role-Based Permissions Sales Approval Sales Forecasting Sales Reports Sales Trend Analysis Scheduling Search/Filter Shared Contacts Social Media Integration SSL Security Status Tracking Subcontractor Management Subscriber Management Summary Reports Tagging Task Planning Task Progress Tracking Task Scheduling Team Assignments Template Management Third-Party Integrations Time Clock Time & Expense Tracking Time Tracking To-Do List Traditional Methodologies Trust Accounting Visualization Volunteer Management Warranty Tracking Website Integration WYSIWYG Editor ## eWay-CRM Integrations Microsoft Outlook Integration rated 4.6 from 56 reviews Microsoft 365 Integration rated 4.5 from 22 reviews Microsoft Power BI Integration rated 4.5 from 12 reviews TeamViewer ONE Integration rated undefined from -1 review Tableau Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review See all 17 integrations ## eWay-CRM User Reviews ## eWay-CRM customer ratings - Overall rating: 4.5/5 - Total reviews: 825 ### Rating distribution - 5 stars: 466 reviews (56%) - 4 stars: 299 reviews (36%) - 3 stars: 46 reviews (6%) - 2 stars: 10 reviews (1%) - 1 star: 4 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- ### A Reliable and Mature CRM for Everyday Work - Overall rating: 5/5 - Reviewer: Mikuláš H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eWay-CRM is very positive. The system is stable, reliable, and consistently supports our sales and customer processes. I appreciate the continuous product development, its flexibility, and the high-quality customer support that helps resolve requests quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most now is the stability of the system and how well it supports daily workflows. The Outlook integration continues to be a major advantage, and over time the CRM has proven to be reliable, flexible, and well-suited to our sales and customer management processes. #### Cons Currently, the main drawback I see is the more complex setup of some advanced features. For new users, getting oriented in the system can be challenging at first and may require some training. --- ### eWay - All in One place - Overall rating: 5/5 - Reviewer: Petra C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have the system customized to our needs, so we use it for absolutely everything — from marketing, inquiries, quotes, and client and supplier orders, to work logs, attendance, and invoicing based on completed work. It also monitors invoice payments for us. eWay is the central brain of our company, where I have all information about business opportunities, projects, trainers, schedules, and communication with clients and suppliers in one place. The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there in front of us, very easily accessible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration with Outlook, including the automatic transfer of information, is just brilliant. This was the main reason for choosing the system: one place = all information, without needing to go anywhere else. We also have it connected with Pohoda (our invoicing software) and with our website — specifically the front page where clients register for training sessions. #### Cons Because we have everything in one software — all information in a single system — our infrastructure costs have increased since the installation and purchase (cloud hosting, RAM, storage, etc.). As a result, synchronization has become a bit slower for us, and unlike before, it can’t be simply turned off and on to trigger an initial sync of “my” activities so that I can continue working. This means that I don’t immediately see what my colleague has entered. And one thing that disappeared — the ability to convert a mobile phone call into a diary entry with a single click. That feature was perfect for tracking time spent on calls, but it’s no longer available. Now it must be entered manually, which is a pity. #### Reasons for choosing eWay-CRM MS product in Outlook - no other place to go. #### Reasons for switching to eWay-CRM A custom‑built system, lightly connected to an old ACCESS database from 1990. --- ### eWay CRM for email communication - Overall rating: 4/5 - Reviewer: Freek K. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered For email communication with clients and suppliers it is the best and most affordable CRM we have used, simple to work with and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the Deals and Projects modules that keep all emails, notes and documents in one place and make tracking work very easy. #### Cons Internal communication within projects and deals in Teams is not available, so staff must switch tools and messages sometimes get lost. --- ### Pretty good CRM for Outlook - Overall rating: 3/5 - Reviewer: Petra P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A pretty good overview of clients and their activities. It's right in Outlook, which makes record keeping a easier. A good overview of the amounts of individual orders and a total summary and last interaction with the customer. Certain notifications and reminders for sending emails or completing tasks are also useful. #### Cons Probably the more data there is, the slower it is and the more it freezes. For me, the search filter is confusing. When saving an email for a specific occasion, I always have to check whether it has been attached to that occasion or attached to the wrong client. --- ### eWay, The best bang for the buck out there! - Overall rating: 5/5 - Reviewer: Bob M. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall this is a very solid product. I have ZERO issues staying in sync with my team. It is very easy to add users, update the forms, and train others on how to use it getting them up to speed quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I used BCM for years. I switched to eWay several years ago and found it easy to set up, easy to navigate, and fairly easy to customize for my business needs. Overall a great value for this price point. #### Cons There is a learning curve for some of the form customizations and the canned reports are not what I would like to see. I would like the ability to do custom reports and save that as a template. #### Reasons for choosing eWay-CRM Price first, then the complexity of SF made it nearly impossible to deploy without serious help #### Reasons for switching to eWay-CRM BCM no longer supported or available. But I was able to easily import my existing database into eWay with little to no problems. --- ### Practical CRM Tool with Clear Project Overview - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it is a practical and efficient tool that supports us well in organizing our customer and project administration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information. The software integrates well with our daily workflow, making it simple for our team to adopt and use consistently. In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities. #### Cons One drawback is that the new version of Outlook does not seem to integrate properly with the system. At the moment, we are still using the classic Outlook interface to ensure full functionality, but this will not be a sustainable solution in the long term as support for the old version is expected to be phased out. #### Reasons for switching to eWay-CRM Additional features and improved integration with our daily workflow and Outlook would enhance usability. --- ### Seamless work - Overall rating: 5/5 - Reviewer: Jiří P. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used eWay for more than 5 years now and its a daily work. Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems. It is also quickly improving and releasing updates which is very nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s integration with Outlook. Super easy email assignment to projects. Great filtering and searching options. #### Cons It’s native mobile app. It does not seem to be updated and its synchronization does not work reliably. #### Reasons for switching to eWay-CRM no outlook integration, lack of updates, bad accessibility --- ### User experience with eWay - Overall rating: 4/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. #### Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. #### Reasons for choosing eWay-CRM better Pohoda integration, outlook integration --- ### Essential help for business data and project management - Overall rating: 4/5 - Reviewer: Markéta R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been using eWay CRM in our company for more than 10 years. I use it daily and it is essential for my work agenda. The continual software development always brings something new which makes working with project and client management even easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, project management, email management, user interface, contact management, business overview #### Cons Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support. #### Reasons for switching to eWay-CRM Business contact manager for Microsoft Outlook was not capable to cover all tasks we neededx --- ### FashionSIGHTS Feedback - Overall rating: 4/5 - Reviewer: Susann A. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It would be nice if you could assign more than one category to contacts without the window closing in between. It would be helpful if eway scanned the entire Outlook inbox for contacts that aren't there yet, rather than just going back a few weeks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy setup, easy and customer friendly handling Mailchimp connection works super and is a great addition for Marketing #### Cons if we want to add more than one category to a contact it would be more comfortable if the window doesn't close after ticking one category. --- Showing 1 - 10 of 825 Reviews [See All Reviews](https://www.softwareadvice.com/crm/eway-profile/reviews/) ## eWay-CRM Popular Comparisons [HubSpot CRM vs eWay-CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/31005-eway/)[Salesforce Sales Cloud vs eWay-CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/31005-eway/)[Zoho CRM vs eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/vs/zoho-crm/)[Kylas Sales CRM vs eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/vs/kylas/)[Bigin by Zoho CRM vs eWay-CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/eway/)[Ploomes CRM vs eWay-CRM](https://www.softwareadvice.com/compare/31005-eway/vs/449937-Ploomes/)[Nutshell vs eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/vs/nutshell/)[Pipedrive vs eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/vs/pipedrive/)[Odoo vs eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/vs/odoo/)[Act! vs eWay-CRM](https://www.softwareadvice.com/crm/act-crm-profile/vs/eway/)[OpenCRM vs eWay-CRM](https://www.softwareadvice.com/crm/eway-profile/vs/opencrm/)[Kommo vs eWay-CRM](https://www.softwareadvice.com/compare/3142-Kommo/vs/31005-eway/) [Compare All Alternatives](https://www.softwareadvice.com/crm/eway-profile/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **104** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **70** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **67** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **62** times Stuck Between Options? 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