What are Really Simple Systems CRM users saying about the software?
Read what people like you have said about using Really Simple Systems CRM software through verified user reviews
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4.44
363 Reviews
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Showing 1 - 25 of 363 reviews

Chris
Verified reviewer
Company size: 11-50 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
October 2018
Cost effective CRM for small business
We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.
Pros
Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.
Cons
Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems
Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards
Replied October 2018
Wendy
Company size: 2-10 employees
Industry: Translation and Localization
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
Easy to use and implement
I am currently working towards switching to Really Simple Systems CRM after a very successful trial. Switching from my current user made me look at which functions I actually use and allowed me to streamline our requirements, which I believe will make us more efficient.
Pros
This software appealed to me instantly because it is so intuitive and adaptable. The custom fields creation was very easy to pick up.
Cons
Time will tell but at the moment it looks good.
Reasons for choosing Really Simple Systems CRM
Much more aligned with the way i work
Reasons for switching to Really Simple Systems CRM
Too expensive and frankly lousy customer service.
George
Company size: 2-10 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
Its a Really Simple System, it really is!!
Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.
Pros
I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts
Cons
I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!
Reasons for switching to Really Simple Systems CRM
Really Simple Systems felt more intuitive and had a closer functionality to the needs I had. This was a number of years ago and I am sure Zoho has increased its functionality, but RSS does what i need and what i currently use it for, I know inside out, so I can get tasks completed quickly and efficiently, so i have no need to look at other CRM systems
Kevin
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
An inexpensive alternative.
Pros
It is inexpensive compared to the competition and easy to use.
Cons
The Mail marketing tool lacksin customization options. You can drag and drop some premade sections, but can't do much more than that.
Stephanie
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Lives up to its name
Fantastic account and support team and great product.
Pros
Love the simple, intuitiveness of the user interface and benefit greatly from all the custom configuration options available.
Cons
Would like a bit more flexibility with selections of data sources available to create custom reports.
Reasons for choosing Really Simple Systems CRM
Intuitive user interface, flexible and easy self-serve customizations, HIPAA compliance, and good price
Dominic
Company size: 11-50 employees
Industry: Civil Engineering
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2019
RSS Review
We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system.
Pros
Its very easy to use, quite intuitive in set up and implementation.
Cons
*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. *Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this? *The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return.
Reasons for choosing Really Simple Systems CRM
It wasn't my decision!
Reasons for switching to Really Simple Systems CRM
Different companies use different products.
Peter
Company size: 2-10 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Their software is great for my small business
Pros
I dealt with [SENSITIVE CONTENT] who was very helpful in the initial setup phase. I have used it to adapt the paretto 80/20 theory across my client data base and also as a time management saver and priority task planner. Also use for billing follow ups and rating of clients according to my paretto rating theory! Really Simple Systems was the last package i came across as all others i viewed did not have the user friendly style of RSS. Need to improve on how i use the reporting section but hope that comes with ongoing use of the site. With out doubt one of the best software packages i have ever used and also very cost effective to implement . It has made my business more efficient and profitable too.
Cons
Nothing to note during my initial setup.
Jack
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
December 2020
Exactly as the name suggsets
RSS has given us the ability to view and track our customer pipeline at a very reasonable cost. Something we haven't been able to do with our previous CRM system.
Pros
RSS was extremely easy to deploy into the business, allowing us to view and track our customer pipeline.
Cons
Some aspects of the reporting can be quite limiting, such as not being able to include contact information on an Opportunity report
Reasons for choosing Really Simple Systems CRM
Cost was the biggest reason, as well as the simplicity of the UI
Reasons for switching to Really Simple Systems CRM
Simple and easy way to view and track pipeline.
Helen
Company size: 11-50 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
Good software for smaller companies
Pros
Easy to use and train staff on. Support is excellent
Cons
as the company grows it is becoming an expensive CRM, so may not be cost effective for much longer
Reasons for choosing Really Simple Systems CRM
ease of use and cost
Reasons for switching to Really Simple Systems CRM
ACT was not user friendly, so was not used properly
Frank
Company size: 2-10 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
November 2021
Small start up business
Pros
The best features was the ease of use, value for money and customer support.
Cons
Could do with a more segmented costing to allow a small start up business quickly move up the features.
Reasons for choosing Really Simple Systems CRM
Easily explained and understood, free ctart up package.
Neil
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Simple Effective CRM System
Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements.
Pros
It was the simplest CRM system I have used compared to a long list of CRM systems used over the last 15 years, it is modern and I can use it on any device I like and web browser effectively. marketing functionality built into the CRM database beats those that need to use 3rd party applications like Mailchimp, everything thats needed is in one system that is evolving and improving over time
Cons
The data conversion and bringing in data was a challenge trying to get it to work, but the support team simply imported the data for me when it was required, data import/export functionality has been improved.
Reasons for choosing Really Simple Systems CRM
Simpler to use and a pricing model was easier to step through as my business grows
Reasons for switching to Really Simple Systems CRM
Flexibility, pricing, modern web look and feel and compler to use
Andreas
Company size: 2-10 employees
Industry: Professional Training & Coaching
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
One of the best CRM tools out there!
I really like it's simplicity.
Pros
Really Simple Systems was recommended to me by one of my clients and having used Hubspot and Soffront before I found it really easy and straightforward to use. The layout is intuitive and it doesn't need much explanation to get to grips with the features of the software.
Cons
Would be great to have an extra page for the accounts that have bought, so they can leave the pipeline and it just leaves the prospects on the accounts page.
Reasons for switching to Really Simple Systems CRM
I found the other systems too complex. I just wanted to manage my sales pipeline/
Clair
Company size: 2-10 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
April 2022
Ideal for Our Needs with Lots of Hidden Treasures Still To Uncover
It has been very simple to grasp and exciting to see there is so much more which can be done with the system. It provides us with a vital reference log of all activity we undertake with, for and on behalf of our 250+ member businesses. Technical support has also been very good too - we reported a time-stamp bug and it was fixed within 24 hours.
Pros
I am new to the organisation and new to this particular software. However, in my daily use of the program, I can see how it easily solves our basic contact data-base requirements. It's straight-forward, user-friendly and logical. Its user interface is easy to follow and it has become an invaluable piece of software in my working day to ensure our smooth running of our organisation - supporting the 250+ businesses across the industrial estates we serve. There are lots of additional utilities and functions which we need to explore further to fully appreciate the wider opportunities it offers - this in itself is a further 'Pro' as it highlights the comprehensiveness of the system.
Cons
Very little to criticize. The only negative experience I have had was regarding the automatic email integration option. We thought this would be an ideal solution to avoid us having to copy/paste email correspondence as separate activity entries for the relevant contact. Unfortunately, for our specific reporting/logging needs, the automated option didn't present the emails in an appropriate manner - formatting was lost, previous messages were included and the end result was cumbersome to navigate. As a result, we switched this option off and reverted back to our manual approach which better meets our layout and quick reference needs.

Response from Really Simple Systems
Clair, thank you for your review of Really Simple Systems. I am very pleased to the CRM it is working well for you. If you would like to investigate other features in the system, you might be interested to set up a call with our Technical Customer Success team. Do get in touch on ask@reallysimplesystems.com and we will send you a diary link to book a date. We can also take a look the email integration problem you have described and get this working for you. Kind regards
Replied April 2022
David
Company size: 2-10 employees
Industry: Facilities Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
A good product
Like I say we are a growing SME business so we find really simple systems is ideal to develop a system to manage our customer relations and to develop new customers. Over all it has been a rewarding experience to use then product.
Pros
It is very easy to get to grips with compared to the likes of Hubspot. We are a new company so are just starting to grow and organize our client list. We find the email advertising features for the emails really good and we have produced some good quality results using the system.
Cons
we have not used it long enough to be really critical and any issues we have had support has sorted really quickly
Reasons for choosing Really Simple Systems CRM
We went with RSS because the price was good and we looked at it several times and thought it could work for us.
Reasons for switching to Really Simple Systems CRM
Hubspot to me seemed complicated and difficult to use and engage with.
Andrew
Company size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
Moduflow CRM
CRM package meets all of our needs. I find the technical response patchy and they try to deal with everyone at arms length, which isn't always helpful.
Pros
The capture of our email traffic for each account is a must. Once you understand the basics the CRM system is easy to understand
Cons
As I've said previously REALLY SIMPLE SYSTEMS should offer set up packages and training when companies begin to start working with the system. In some business people don't have enough time to play around with the programs to investigate how it all works. They need to be able to hit the ground running.
Reasons for switching to Really Simple Systems CRM
Perceived a better system.

Response from Really Simple Systems
Andrew, thank you for your CRM review. It's great to hear that our CRM is meeting your needs. However, it's possible you have missed out on one of our customer support services. Included in your subscription is the opportunity to book a call with our Technical Customer Success team who will help you get the most from the system. This can be with training, custom settings, running reports, and any other aspects of the system that you'd like to find out more about. If you contact us on ask@reallysimplesystems.com we can set up an appointment for you, but I will also email you directly. Kind regards
Replied March 2022
Danna
Company size: 11-50 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
November 2021
Really Simple Systems Review
Overall I like the software to manage my territory and keep track of my activity. Just with the system would track with our quickbooks and there was an app for phones.
Pros
I like how simple the formatting is. Easy to search accounts and create reports.
Cons
Quickbooks does not link to the CRM so we cannot track sales automatically. There is also not an app for RSS so can only access from a computer. Hard to use iphone broswer.
Reasons for choosing Really Simple Systems CRM
Cheaper than other softwares.
Scott
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Affordable with the features and functions we need
Pros
the tools providers a simple platform for managing contacts, pipeline and schedules.
Cons
The email marketing tool doesnt have a plain text option.
Reasons for switching to Really Simple Systems CRM
Cost
Sophie
Company size: 11-50 employees
Industry: Medical Devices
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
August 2021
The Name Sums It Up
Fantastic. Easy to use and helpful support from RSS to resolve any requirements.
Pros
intuitive software that can be customised as a user level.
Cons
we do not have the resource to optimise all the functions - eg quoting from RSS.
Reasons for choosing Really Simple Systems CRM
Simple and easy to use.
Ian
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
December 2020
My Review
Overall it has been a great system for me and the team and we manage to do what we need.
Pros
Accounts, Tasks, Contacts are all fantastic. I really love the feature where within an account, there is a google API integration so you can see a sateilleite view of your customers and gauge the size of the business which is useful for us and the industry we sell to. I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire. Custom reporting is really good too, but it would be better if we could have more than 16-20 custom fields.
Cons
I dislike the fact all support is done via email, despite the email support being very good, sometimes we require complex and bespoke functions and need help to understand how to achieve what we want, and this is difficult to explain via email at times, and would be alot easier to talk it through with someone. I also am hoping the marketing module improvements come soon, as i would love to send emails and marketing via the system, but at present we use a different external system which seems silly as we pay for it, but we have struggled to use the marketing module as we cant customise our own HTML emails as they do not display how we need them to, and i was told this would be ironed out in the next release, but this has been delayed a few times so would be great to get this ASAP so we can have it all in one place.
Reasons for switching to Really Simple Systems CRM
Cost and Poor Support

Response from Really Simple Systems
Ian, thank you for your review. That's great feedback and I'm glad to hear the system is working well for you. Additional custom fields and telephone support is included in your price plan, so I apologise if we haven't been so active in picking up the phone. I have asked our support manager to get in touch and set up a call to discuss your requirements. Kind regards
Replied December 2020
Jonathan
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
June 2016
Does just what it promises, quickly and cheaply. Very easy to learn and good training too.
As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent. I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match. I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers. I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.
Pros
The freemium model is enough to get anyone new to CRM started quickly. It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.
Cons
All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive. They've rewritten it with a responsive interface which works much better than the current version on a mobile. Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!
Stuart
Company size: 2-10 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2020
Really Simple Systems - SIMPLES!
Fantastic Software - never had any issues with it, customer support is fantastic and I would recommend this to anyone looking for a CRM system
Pros
I use this every day, fantastic entry level customer relationship datatbase software. Allows you to manage your customers, tasks documents, emails etc etc etc - basically does everything you need it to and I have only just scratched the surface
Cons
I would like the ability to be able to multi select tasks and move them to a specified date. There may be an option to do this already, but currently I am manually moving them, which can be time consuming
Reasons for choosing Really Simple Systems CRM
Easy to use and simple to set up
Reasons for switching to Really Simple Systems CRM
Really Simple Systems, offered a more comprehensive package of resources

Response from Really Simple Systems
Stuart, thank you for posting a review of Really Simple Systems and glad to hear it's a good fit for you. We are just working on a new calendar view for tasks which may address what you are looking to do. This will be released in the next month or so. You can, of course, always get in touch and tell us your feature requests and we'll do our best to address your needs. Kind regards
Replied April 2020
Paul
Company size: 2-10 employees
Industry: Venture Capital & Private Equity
Time used: More than 2 years
Review Source: Capterra
December 2020
The Best CRM System Out There!
Excellent!
Pros
Ease of use is very important to our organisation and RSS CRM scores very high in this regard. The system is also very intuitive to setup and edit on an as neede basis. The marketing and sales funnel tools are really helpful to the entire team.
Cons
Maybe the email integration could have been designed a little better and easier to use.
Reasons for choosing Really Simple Systems CRM
Smarter, cheaper, better!!
Reasons for switching to Really Simple Systems CRM
Better value for money
Anonymous
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2017
Excellent for small business
The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.
Pros
We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations. Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive. Also adding new users requires very little effort since there is no software required for to install on an employees computer.
Cons
There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD. Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.

Response from Really Simple Systems
Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on support@reallysimplesystems.com we can correct these settings for you. Regards.
Replied November 2017
Andrea
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2018
Great software
We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.
Pros
Its very easy to use and being able to tweak fields and add extra boxes is very beneficial in a small business as our needs are constantly changing. Support is great - always reply or sort within 1-2 days.
Cons
It's a shame that the tasks aren't linked with outlook possibly to give you an active reminder instead of you looking at the task list. Also, items that have gone red in the opportunities list - if these could be visible on the front screen with the urgent tasks reminder, this would be good. As we use the service & support mainly - its good but it could be really improved if it had a planning tool for jobs i.e. Engineer site visits linked with the cases and so you could capture response times, first time fix & feedback. We use another software called Workmobile that contains our onsite engineer service reports - if it could link with this and send reports directly into the cases, this would save us time with manual attachments. As we use the opportunities fields for assets, it would be good to separate these out so the opportunities can be used for our prospects. Have you ever thought about adding a quality management section?
Mark
Company size: 2-10 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2021
I think it is absolute quality and value for money, and easy to use
I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..
Pros
Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!
Cons
having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!
Reasons for choosing Really Simple Systems CRM
My first qualifier was architecture.. It had to be a system where you can draw results with a mixture of account and contact fields, sounds a no brainer, but many fall into the contact centric format and simply cannot have a hybrid search to deliver results... It's a real driver that many fail to observe.. Really Simple Systems can drive reports, look up's and campaigns using very profiled criteria.
Reasons for switching to Really Simple Systems CRM
My clients made the switch based on cost, ease of use and many other factors

Really Simple Systems CRM
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