Really Simple Systems Software


 

Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organizations. The solution comes in both free and paid editions. The free edition offers only sales force automation (SFA) tool while paid edition offers additional tools for marketing and customer service.

Really Simple Systems is a modular solution comprising of integrated modules for sales, opportunity, activity, task and document management. With the marketing module, marketers can organize and manage campaigns, send bulk emails, capture and segment leads, track opportunities and more.

Really Simple Systems claims to have 99.9 percent uptime with advanced data security measures such as data encryption and real-time data replication between two data centers. The solution generally caters to customers across the United States and the United Kingdom. Government agencies, law firms and financial institutes are some of the industry verticals served by Real Simple Systems.

 

Really Simple Systems - Dashboard
 
  • Really Simple Systems - Dashboard
    Dashboard
  • Really Simple Systems - Marketing dashboard
    Marketing dashboard
  • Really Simple Systems - Account management
    Account management
  • Really Simple Systems - Sales management
    Sales management
  • Really Simple Systems - Opportunity tracking
    Opportunity tracking
  • Really Simple Systems - Contact management
    Contact management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

191 Reviews of Really Simple Systems

 

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Software Advice Reviews (41)
More Reviews (150)

Showing 1-20 of 41

Christine from Cardinal Clinic
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Seemed good initially but had issues once we started to put it through its paces.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We had to get IT techs involved to resolve issues and once we did they were concerned about the coding in the background and how that might affect success rate of email campaigns. All above my head I'm afraid but it wasn't 'really simple' after all!

Pros

Easy to use
Very intuitive
Good value for money given content and compared to other programmes
Was easy to get running with sending out email campaign

Cons

Had issues with emails going - kept saying they were queuing
Technical support seemed slow to respond but helpful when they did
Felt system wasn't technically reliable enough to continue using
Restrictive and IT guys thought it was too basic
Needed more technical knowledge than was led in believe (we had to get IT guys involved to resolve issues with emails going)

Review Source
 
 

Leanne from Cover My Assets Insurance
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

simple but difficult

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think it's a great starter program. I've grown too much and need other features they don't provide

Pros

Easy to set up. I was up and running on the first day. Appreciate the easy set up instructions with the intro email.

Cons

Sort features are very difficult to use. Reports can't be broken down as I need them to be. Upgrades don't really help much

Review Source
 
 

Nicola from Evolve
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Everything but process...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It seemed to cover everything really well (except workflow/process) a simple GUI and intuitive ideal for our non techy users.

Cons

We really liked this system but there is no workflow at all - which we maybe could have lived with - but with so many other systems on the market offering something and at a lower price it didn't seem great value for money.

Review Source
 
 

Deirdre from Consultant
Specialty: Hospitality / Travel
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Really Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple enough to set up and customize for my business and it was really generous that the software has a free version which allows us to test it to our needs. This is so important as the hospitality and travel business needs do not necessarily fit into neat sales force boxes. I do like the online help facility.

Cons

Learning curve is still fairly uphill especially for someone who never used CRM software before. I would also have liked to also try a mobile edition.

 
 

Adam from OSG
Specialty: Mortgage
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

keep it up.

Pros

Good functions easy to use and really good support and fast. The support is key and has always been good and really fast getting back and resolving issues.

Cons

Sometimes it has features you don't need or like and it would be nice to take them off the dashboard as such

 
 

Natasha from rollerbeats
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love the simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use - functionality is really rather simple to use. dash board clear and easy to see.
Best out there on the market!

Cons

could have more functions on the free option
would like to have an app for the system - as when I try to add tasks on my phone it doesn't really work ( this is the number one group I have with the system)

 
 

Brian from PT Winchester Ltd
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

PT Winchester

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, easy to set up. Upgrade as you need more functionality. We found it superior to other more complicated systems, which had lots of functionality that we didn't require for our business.

Cons

Automatic log out too short, Some upgrade aspect are too expensive, such as number of accounts and marketing system. We found that we would like an integrated mail shot function, which is easier to use, but also without the other marketing features.

 
 

Ben from Anvil Mobile
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Many features, but not simple.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think there should be a 'Simple' version for basic CRM users and beginners - and then a 'pro' version with all the added features. Both can be accessed with the same payed options, but two options to switch between. I feel all of the small text, multiple options, customisation may be overwhelming for first time users.

Pros

Multiple features and options for the team. Great customer support and it definitely packs the tolls needed once you finally get your head round the UI.

Cons

Way to many visual options, small text, click boxes and general clutter. Needs a much simpler UI for new users, similar to Hobspots free CRM etc.

 
 

andy from trade mouldings
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Generally happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to customise
very quick when accessing records
good backup from support team
intuitive and slick

Cons

a little clunky on mobile device screens and ipads, some boxes are cramped or missed off
no postcode search functionality(fixed by a work around)
once a task is completed it doesn't notify the task originator..

 
 

Anna from ElasticHosts Ltd
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Comprehensive CRM backed by great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Really Simple Systems for 7 years now and they have supported us the whole way through - nothing has ever been too much trouble, and any issues have always been cleared up promptly and effectively. Highly recommend.

Pros

I like that we were able to easily customize the system to our requirements and use web transactions to capture data from our website directly into the CRM. I also like the integrated marketing email functionality.

Cons

Some of my team found the old UI a bit clunky to get used to, though personally I have found it to be perfectly functional.

 
 

Alex from Joomwalker
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Exactly what it says on the tin!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this product for over ten years when I was introduced to it when working at Iizuka and subsequently for my own business. I have also introduced it to other small businesses and one homeless charity I worked for called Emmaus. RSS were generous enough to provide it pro bono! It was a fantastic way of keeping profiles of each resident and sharing the information should the resident move on to another establishment. It solved a complex problem very easily!

Pros

The product is very easy to use. It is easy to manager clients and the interactions with me. whether it be by phone or email. With the subscription product, emails can be synced with the client details which saves having to copy and paste.

 
 

Anthony from Vox Ignis Limited
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Simple- Does what it says on the tin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having taken a break from RSS CRM to a Corporate Microsoft Dynamics CRM, when I set up Vox Ignis Ltd we went straight for RSS again

Pros

simple, web based CRM so it can be accessed in McDonalds on the road, good to use and good reporting so I can get a snapshot of activity at any time.

 
 

Alan from Nitronica Ltd
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use and value for money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use and has lots of customised drop down lists. I know rely totally on this software for management of prospects and account management activity. It is extremely good value for money. Reports are useful and can be customised.

Cons

When adding new contacts, it would be good to have a copy feature from existing contacts so that addresses and phone numbers etc don't have to be input again.

 
 

Jay from DxNow, Inc.
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Real Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We feel as though this product stood out from others evaluated with regards to its logical, intuitive and, yes, simple, structure and user interface. This version of CRM covers all of the essential tools (and not all options do): Contacts, Leads, Accounts, Opportunities Management, Tasks Tracking, Performance Reporting. Additionally, and critically important, is that it also has Marketing Campaign modules, which will allow us to leverage the leads and accounts database for e-mail and digital marketing campaigns for promotion of products, features, events, etc.

In addition to the user interface being very logical and intuitive, it also permits a fairly wide latitude for customizing the data fields for contacts, accounts, opportunities and reporting – which will be critically important for performance metrics tracking and reporting (there is an extensive menu of default reports, plus we can design our own custom versions). We can easily set up data fields to capture attributes for segment distributors, direct sales customers and market and product segments, for example. The straightforward and simple user interface should help as we add peer and support staff who will also need to adopt the use of the system – hopefully, reducing confusion and errors. Their customer support has been fairly responsive so far, even when you are at the Free Level.

 
 

Troy from HomeMediaGeeks.Com
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Really Simple is really simple. Which is really ideal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!

Pros

Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons

Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.

Advice to Others

As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

 
 

kathryn from GRM Consulting
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Simple as it says

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I introduced this as a start with plans to progress to a more detailed system at a later date. As a small company RSS has everything we need, we may never need to move over to another system.

Pros

easy to use

Cons

no share function on the newsletters

 
 

scott from roma finance
Specialty: Other

April 2016

April 2016

Great CRM management system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues.

Likes Least

could be laid out a little better on a mobile or slightly reconfigured to suit

Recommendations

try it, you wont be disappointed. if you're a new business, you will find this invaluable

 
 

Phil from Excel Attic Solutions
Specialty: Construction

December 2015

December 2015

Nice - Simple - Quick to get going

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that it's free up to a limited number rather than time. As a new start business the system has helped me keep track of my prospects and successfully turning them into customers by the time I reach 100 customers I will be able to justify the subscription.

Likes Least

I haven't found any negatives as yet but I am only a small business and not really using to the max.

Recommendations

Try it. It will only take five minutes to set up and you could be richer for it!

 
 

Terry from The Reluctant Salesman Ltd
Specialty: Other

December 2015

December 2015

For me this is just about the perfect CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and simple to follow instructions. I am a sales trainer and my clients need a simple system.

Likes Least

Haven't found a negative yet. Don't know what more I can say. The product does the job without any drama

Recommendations

The easiest way to see how simple and effective this system is would be to try something else first. Once you have done that you will see how user friendly Really Simple is.

 
 

Thomas from Another Answer Ltd
Specialty: Accounting

December 2015

December 2015

Get a much back as you put in

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the interface of this software; it's clean, readable and the interface is intuitive. I was able to customize the software on a basic level to suit my needs entirely.
The fact that it's an opensource (free) product, until you require extra services, makes it very appealing.
One thing I like about the vendor, in particular, is the tuition and the tutorial resources available. This creates a sense of a whole package and made me feel like I really had got something for nothing.

Likes Least

I understand that the product is in early stages, so this should be read more as a point of recommendation, but the vendor should try to enable some integrations with other software (it's suggested that this is on the horizon for RSS). This is something which is very specific to my business (accountancy), but until that stage, this is where other CRMs (even if it means paying from the start) will win the custom, including mine. Seamless workflow is almost unparalleled in this respect
On a side note, I find the colouring of the UI a little dark and depressing. The UI is easy but not very cheery (dark blue and black...)

Recommendations

Make sure you make yourself aware of the customizable features of this software - it's easy to overlook the utility of a product like this for your business without realising how extensively one can tailor it to suit their needs almost entirely.
You will get much more back from this product if you use it to it's full capacity and put lots into it, train your staff or users to use the software constantly to a strict set of guidelines and you can't fail.

 
 
 
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Showing 1-20 of 150

Bruce from RISC IT Solutions Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to use CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If nothing else the audibility of customer interactions, this allows us to see any \ all communications with the customer.

Pros

Only pay for the functionality you need. Some other CRM's include marketing, systems management, financials, etc. but if you don't need them don't buy them.
Its a very easy system for users to pick up, comprised of a core architecture:
Customers \ Companies = Accounts
Contacts = the customers name, email, telephone
Tasks = To Do list
Activities = records the history of what you've done with that customer
Opportunties = Won or lost sales records

Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields.

Cons

We're looking to do some integration and other CRM platforms easily allow this through API services, such as IFTTT or Zapier, Really Simple Systems only provide an API. You can of course code this into whatever you want, but will require time.

Review Source: Capterra
 

Anna from Tassomai

April 2018

April 2018

Simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very simple. The customers service team are always incredibly helpful and go above and beyond to help.

Cons

It can be a bit limiting at times. And the reports aren't as straight forward as other programmes I have used.

Review Source: Capterra
 

Marcelo from Marcelo Correa Consulting

April 2018

April 2018

The system is simple and works very well for a small company like mine.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple control of the sales process and the relationship with my customers.

Pros

I am still using the free version and it suites me very well, I will update it in a very near future as I need some features that are not available in the free version.
The software is very comprehensive and cover all the main topics of a CRM system.
I search for other solutions and this is the best that I found.
I highly recommend it.

Cons

The part that I had more difficulties were in the reporting section.
I tried to add some fields but could not do it.Maybe because I use the free version.

Review Source: Capterra
 

Andy from Trade mouldings

March 2018

March 2018

Positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customise forms and fields with ease. The reports are easy to construct and modify. It is also very easy to add and remove users

Cons

The format difference between iPad and desktop screeens. Sometimes the last column gets frozen when I am editing the columns on the screen

Review Source: Capterra
 

Andy from Franklin College

March 2018

March 2018

Excellent product for the entry level user (which we are)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to manage our contacts across multiple departments. Great for follow ups and monitoring development staff.

Pros

Ease of use, flexibility of pricing. Dashboard shows your accounts, tasks (follow ups etc) and activities. I found it easy to upload our current prospects onto via a spreadsheet.

Cons

Haven't found any yet but I'm sure we are not using it to its full potential. System has just undergone a complete restyle and this seems much more aesthetically pleasing.

Review Source: Capterra
 

Andrew from MJF Group Ltd
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

The software works. It's quick and easy to use. Perfect for building pipeline.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Speed and ease of use. I've had only good experiences so far and the team at Really Simple Systems have been helpful and quick to respond. I would highly recommend them to any firm!

Cons

None, it really does improve on anything I've used previously. This includes the big software names in the market.

Review Source: Capterra
 


March 2018

March 2018

Easy system with good outputs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Simple forms to fill out and customisable. Other CRM systems I have used have been very long winded and time consuming this is not.

Cons

Reports are difficult to customise. Wish this was a little easier to set up to get information you want from it.

Review Source: Capterra
 

Neil from Tassomai Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Worke great for the size of business we are

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to organising our clients. We will need more help in the future as we grow.

Pros

Its integration with Xero accounts is what I like most. This has helped give an accurate reading of what is due to us and what is still outstanding. It allows all users to see information relating to the financial status of a customer

Cons

Its very manual and doesn't really let you sort with your own parameters/create your own invoice numbers. I think that the search option could be made easier.

Review Source: Capterra
 

Ailsa from Kigtek Solutions Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great ability to customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy ability to track and edit leads.

Pros

We use this software to track potentials leads. What I most like is the ability to add custom fields to really utilise the tool .

Cons

Initially, the report function didn't work perfectly for us but I contacted customer support and they really quickly solved this issue for us by adding in the requested extra fields.

Review Source: Capterra
 


March 2018

March 2018

Easy, simple and functions great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Day to day planning of tasks, opportunity management, pipeline clarity.

Pros

I really like the ease of use, it has simple clear functionality and can be easily customised. Top class product and great value for money.

Cons

Mobile version could be better - a dedicated app would be good with quick updates available when out in the field.

Review Source: Capterra
 

Ashley from Horizon Strategic Partners
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I have found the system useful to track sales opportunities, and each dealing with each account

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

All info for accounts kept in one safe place and tracking opportunities

Pros

I like that I can keep all my account information in one safe place and I like the webinars, and support offered.

Cons

Reports! I find them to be a bit tedious to set up. I have been trying to see my sales in 2018 and have found it difficult

Review Source: Capterra

  Response: Really Simple Systems, Really Simple Systems

Date: March 2018

March 2018

 

Thank you for your review Ashley.

I'm sorry to hear that you have been having difficulties using our reports feature. Please contact our customer support team at support@reallysimplesystems.com and they will be happy to assist you.

Regards- Mary

 

Mark from Central Computer Management Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Been using Really Simple Systems for 2 years now and I think it is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really easy to use and a doddle to customise. Keeps all of my records in 1 place and I can see at a glance my workload for any given day.

Cons

The only real negative that I can think of is that you are unable to block holidays off to prevent inadvertently making appointments.

Review Source: Capterra
 

George from Ilecsys Ltd

January 2018

January 2018

I found the CRM easy and intuitive to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I particularly like the fact that the system is easy to customise. It makes the daily use a better experience and the data more meaningful.

Cons

The CRM could include a customisable Accounts view to enable for example customised views that show just those accounts in a particular post code, or `My Accounts' with a particular sector or type attribution.

Review Source: Capterra
 

Michael from xRapid Environment
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very nice product. Easy to use. Extremely helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Incredible customer service, for sure. the sales manager who worked with me, was incredibly friendly and helpful. Excellent staff! The user interface is very easy to work with compared to a lot of other CRM providers we tested out.

Cons

A little less visual-based than my sales director would prefer. Maybe a way to graphically show the progress of each lead would be nice.

Review Source: Capterra
 


November 2017

November 2017

Great value tool for the small user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to securely store in the cloud and access my key data from anywhere as long as I have web access

Pros

The fact that the entry-level option is free and that you still get customer support in spite of this.

Cons

I wonder if it could be made slightly more appropriate for not-for-profit organizations and charities.

Review Source: Capterra
 

chris from Trade Timber Windows

November 2017

November 2017

This the third time I have introduced RSS to the company I am working for. An excellent product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Perfect product to organise all of your customers and enquiries. Every sales business should use it.

Pros

Easy to use and gets all your sales enquiries organised as you go along. Ideal for a non techie person so it is perfect for a micro business of a large sales force.

Cons

I still have not grasped some of the terminology...like "opportunities". There is no box for email address'.

Review Source: Capterra
 

Caroline from Emerald Starfish
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Like it as it is simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to keep information on all of our clients

Pros

I like the idea as to what he should be able to do - but we are having issues with some of the functionality - for example it used to post tasks to outlook but I can't get it to sync anymore

Cons

The sales pipeline stuff is a little confusing. We as an organisation need to sit down and decide the difference between a prospect and a lead for example

Review Source: Capterra
 

Cathy from Burns Guthrie & Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great system and customer service is invaluable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A clear overview of our customers activity within each account and advertizing aims

Pros

Ease of use for customer accounts set up and features any problems have been dealt with quickly by the customer support team

Cons

Only issue i have had so far is wanting to pull a letter into a number of accounts although letters are a bit of a thing of the past so may not be an issue to many

Review Source: Capterra
 


November 2017

November 2017

I use this and recommend to clients just starting out looking for a free database.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the overall look of the software. It's very user-friendly and easy to navigate. The new interface is taking me a bit of time to get used to but knowing that I can ask a question helps!

Cons

Nothing at the moment. I'm just getting used to the new look of the software and sometimes it takes me a few minutes to find something.

Review Source: Capterra
 

Laura from LANI Recruitment

November 2017

November 2017

A straightforward and self-explanatory system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to easily monitor sales activity, record necessary information and it functions better than many other databases I have used, which charge alot more!

Pros

Free software to start with, which is still enough, but options to add-on as my business grows. Looking at upgrading soon to enable additional features. I have a recruitment business and its been helpful to monitor my sales activities. Quick response for customer services when I enquired about the products.

Cons

Would have liked to have been able to mass email on the free software, but I can appreciate this function is more complex.

Review Source: Capterra
 
 
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