Spotler CRM
About Spotler CRM
Awards and Recognition
Spotler CRM Pricing
Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.
Starting price:
$17.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Spotler CRM
1 - 5 of 457 Reviews
Sian
11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2023
No more spreadsheets or notebooks!
Lori
Verified reviewer
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Have tried numerous CRMs - RSS knocks it out of the park for us!
We were using CRMs that were overkill for our business purpose so we were excited to finally find one that was just right. The customer service is out-of-this world good and their software development team is very responsive when you need customizations or have an issue. Being on the west coast of the US, it was a bit of a challenge with the time zone differences, but I found that they were quick to respond and never went a full 24 hours without communication from them. I also like their Help pop-outs and their Support Hub, Instruction Videos and Webinars are excellent! If you are looking for a powerful, yet simple CRM for your organization I wouldn't hesitate to recommend Really Simple Systems!
PROSAs the name implies, it's simple to use. I like being able to add custom fields, ability to customize dashboard, integrating marketing automation with the CRM and being able to attach documents to the record.
CONSI would like to be able to add new job titles without having to leave contact creation and go into settings. I would also like to be able to view Documents in a pop-up window without having to download it.
Reason for choosing Spotler CRM
Put plainly, cost was a huge factor. We have a rather large database and I found that the pricing to accomodate marketing to all of them was just prohibitive for a small business.
Reasons for switching to Spotler CRM
The last CRM we used was Zoho, while it had great functionality and customization options many in our office found it confusing to use, especially automations and integrations.
Paul
Packaging and Containers, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Using Really Simple Systems CRM
The system is easy to use with plenty of help and education offered if needed.The onscreen look is easy on the eye, clear & concise
CONSThe biggest drawback is the lack of a merge mail feature to enable data to be inserted into a 'live' document for mailing letters etc.To form groups of contacts is cumbersome through the report system
Reason for choosing Spotler CRM
Really Simple CRM appeared the most user friendly with a simple screen format and easier to adapt my working procedures
Reasons for switching to Spotler CRM
I switched from to using Apple and ACT is not compatible with Apple
Colin
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2017
Simple as promised, but let down by a fixed architecture and apathetic customer service attitude.
It was adequate when we started out, but the service forced us to explore other options.
PROSAs expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.
CONSThe architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away.
Vendor Response
Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C. Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case. I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service. I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success. Kind regards Helen Armour Marketing Manager
Replied October 2017
Diana
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Use of CRM
When I have needed help with something I have had a quick and useful response very quickly. I find it easy to use for what I need.
PROSThe most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.
CONSI have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.
Reasons for switching to Spotler CRM
The above was very expensive and we did not make use of all the features it had, as we did not need them.