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  1. Popular Comparisons
  2. FrontRunners
  3. Buyers Guide
  4. Related Software

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Showing 1 - 25 of 261 products

Intermedia Unite
Intermedia Unite
FrontRunner 2025

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add ...Read more about Intermedia Unite

27

recommendations

RingEX
RingEX

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX is a fully integrated mobil...Read more about RingEX

23

recommendations

Ooma Office
Ooma Office
FrontRunner 2025

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Offi...Read more about Ooma Office

9

recommendations

OnSIP
OnSIP
FrontRunner 2025

OnSIP Hosted OnSIP Hosted VoIP by Junction Networks is a cloud-based phone solution that offers businesses across various industry verticals PBX feature such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also ...Read more about OnSIP

6

recommendations

ULTATEL Cloud Business Phone System
ULTATEL Cloud Business Phone System
FrontRunner 2025

ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange informa...Read more about ULTATEL Cloud Business Phone System

5

recommendations

Dialpad
Dialpad

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, tech...Read more about Dialpad

4

recommendations

net2phone Canada
net2phone Canada

net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and partners across the country, net2phone Canada has disrupted the telecommunicat...Read more about net2phone Canada

2

recommendations

Convoso
Convoso
FrontRunner 2025

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart v...Read more about Convoso

2

recommendations

VoIP.ms
VoIP.ms
FrontRunner 2025

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call record...Read more about VoIP.ms

DialedIn CCaaS
DialedIn CCaaS

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is ...Read more about DialedIn CCaaS

Nextiva
Nextiva
FrontRunner 2025

Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage custom...Read more about Nextiva

Zoom Workplace
Zoom Workplace

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through so...Read more about Zoom Workplace

Ringover
Ringover
FrontRunner 2025

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. In...Read more about Ringover

Emitrr
Emitrr
FrontRunner 2025

Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer engagement and interaction. Businesses can acquire new customers by using the softwar...Read more about Emitrr

CallTools
CallTools
FrontRunner 2025

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables ...Read more about CallTools

Squaretalk
Squaretalk
FrontRunner 2025

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity. Your sales and support representatives will be able to work effectivel...Read more about Squaretalk

Zoho Meeting
Zoho Meeting

Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organizations. The solution can be used to host product launches, sales presentations, webinars, user education and online meetings. Zoho Meeti...Read more about Zoho Meeting

800.com
800.com
FrontRunner 2025

800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forwa...Read more about 800.com

SIPTRUNK.com
SIPTRUNK.com

SIPTRUNK is a web-based SIP trunking reseller software designed to help businesses manage hosted voice services and unified communications from a single platform. Key features include direct inward dialing, toll-free numbers, international calling, call da...Read more about SIPTRUNK.com

Telnyx Suite
Telnyx Suite

Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Telnyx Suite includes SIP tr...Read more about Telnyx Suite

Bright Pattern
Bright Pattern

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides c...Read more about Bright Pattern

Pexip Connect
Pexip Connect

Pexip Connect simplifies video collaboration for any meeting room & modernizes your existing hardware infrastructure. To help alleviate user complexity, and expand the possibilities of your current video conference meeting rooms, Pexip has put together a d...Read more about Pexip Connect

11Sight
11Sight

Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your first meeting with a prospect represents 80% of your deal's success. Introducing 11Sight's #1 Inbound Video Call and Customer Engagement ...Read more about 11Sight

AVOXI
AVOXI

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monito...Read more about AVOXI

SIP.US
SIP.US

SIP.US is a cloud-based business VoIP solution that provides SIP trunking services for IP-PBX systems and analog and digital telephone adapters. Key features include a Tier-1 redundant network, toll fraud protection, direct inward dialing, support for dial...Read more about SIP.US

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FrontRunners Logo

Your Guide to Top VoIP Software, January 2025

Software Advice uses reviews from real software users to highlight the top-rated VoIP products in North America.

Learn how products are chosen

Explore FrontRunners

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Buyers Guide

This detailed guide will help you find and buy the right business voip software for you and your business.

Last Updated on January 27, 2025

Every business requires communication within the organization and with customers to achieve their business goals and operations. Technological advancements have redefined how employees connect and collaborate, and interact with customers. Nowadays customers look for a fast and unified way of reaching out to support staff or your employees want to reach out to their team members to resolve issues. When you make a phone call using a traditional phone system or a landline phone it is difficult to settle disputes in a timely manner as you need to jump between applications, put customers on hold, or call them back to answer their questions.

Voice over Internet Protocol (VoIP) systems, or IP telephony, converge all forms of communication such as emails, phone calls, video calls, and conference calls, to the internet. VoIP call technology allows users to connect from home offices and abroad, and remotely utilize the voice, fax, and data services of your office via your intranet.

Given the many options available on the market, choosing the best VoIP service for your business is important. To help you figure out how to find the tool that matches your business needs, we’ve created this buyers guide that has all the essential information relating to VoIP software.

Here’s what we'll cover:

What is VoIP software?

VoIP (Voice over Internet Protocol) software, also known as internet telephony, IP phone, or internet calling, is a solution that enables the transmission of voice telephone calls and other multimedia content through internet networks. With a VoIP service, the voice of the caller is converted into digital packets, compressing the voice signals. These are then encoded into digital signals and transmitted to the receiver via an IP network. At the receiver’s end the digital signals are decoded and converted back to audio signals.

Unlike public switched telephone networks (PSTN), which uses a landline and circuit switched telephony between two points for the duration of call, a VoIP call can be made from any device over the internet. This can be from one phone to another or from a computer to a phone.

Common features of VoIP software

The features vary by product or vendor but most VoIP phone systems have the following in common:

Conference calling

Facilitate virtual conferences that connect multiple people remotely over the phone.

Online voice transmission

Convert your voice into a digital signal, compress it, and send it over the internet. On the receiving end, the digital data is uncompressed into the sound that can be heard through a headset or speakerphone.

Call monitoring

Listen to agents’ calls live to track and improve their performance with the goal of improving customer interactions.

Call recording

Capture or record audio and screen activity associated with phone calls between a customer and an agent. These recordings can be stored, retrieved, evaluated, and assessed for business needs.

Call routing

Place incoming calls in a call queue and distribute these calls to the specific agents based on a predefined set of rules and criteria.

Call screening

Identify incoming calls, such as access to customer caller ID and number of the caller, to decide what action to take and how to initiate the conversation.

Voicemail transcription

Convert audio voicemail messages into text format, which can be sent to the user via email or text message. It is also referred to as ‘speech to text,’ ‘voice to text,’ or ‘voicemail to text.’

Session initiation protocol (SIP) trunking

Enable users to make and receive phone calls over the internet to anyone in the world with a phone number, over the internet.

What type of buyer are you?

Before purchasing a VoIP phone system, you should assess which buyer category you belong to. The majority of buyers fall into the following categories:

  • Small and midsize businesses (SMBs) (up to 500 employees): Buyers in this category are companies that serve a small market and don't have many clients/customers. They often have a strict budget to invest in technologies and hire employees. Due to their limited budgets, they face the challenge of managing front desk operations and reducing customer frustrations. VoIP software can be cost-saving for such businesses as they do not require separate landline phones or telephone hardware. All they need is an internet connection to communicate with their customers.

    They should opt for a software that can transfer and forward calls to personal cell phones, for office, or working remotely. A VoIP system with basic features such as call screening, call routing, automated attendant, and call analytics will be helpful for such buyers. This will help maximize communications across phone systems and simplify customer journeys with better collaboration.

  • Large enterprises (over 500 employees): Unlike SMBs, large enterprises have a complex business environment with a large customer base. Due to the large customer base, customer service agents end up getting huge volumes of queries through different channels such as via phones, emails, text messages, and so on. They need software that can route these huge inbound and outbound calls to different agents and manage calls efficiently.

    A fully featured VoIP platform with conference call, video meetings, and instant messaging features would be beneficial for such buyers. This can help them increase productivity by answering customer questions and communicating with suppliers, clients, customers, and co-workers from anywhere in the world.

Benefits of VoIP software

Listed below are some benefits you can expect from using a VoIP phone system:

  • Better communication: Communication is an integral part of any business whether you are communicating internally with your employees or externally with your customers. VoIP phone calls provide a means of unified communications with your customers by sending/receiving faxes and documents, placing international calls, and more, which can all be done from one device. Moreover, employees can use the same number on their desk phone, laptop, desktop, smartphone, or tablet, which can help address urgent matters from anywhere.

  • Higher scalability: As your business grows, so will your employees, offices and customers. A VoIP solution will grow with your business. Unlike traditional phone systems, you do not need an extra phone line, or separate numbers for new employees (saving you from the cost of buying any expensive hardware). Scalability functionality of such software allows you to expand the number of VoIP lines without downtime to the phone system.

  • Improved security: Encryption, identity management, and call screening features of VoIP software can help you mitigate security threats such as fraudulent phone calls to employees. VoIP provides end to end encryption of calls which makes it difficult for hackers and telecom providers to access your communications.

Key considerations

  • Custom mobile applications: The workforce is now shifting towards a remote working model, which requires companies to deploy software that can run on their employees’ mobile devices. Make sure that the VoIP system you choose offers a mobile app with robust feature set including security, call screening, and voicemail services.

  • Third-party integrations: Integration capability of software allows you to add features and tools to your business processes to respond to market demands quickly. App switching or jumping between applications to send a message, view customer data, or record conversations after the call can be a time consuming task. The VoIP service that you decide to invest in should integrate with your already existing platforms such as help desk software and customer relationship software (CRM) software. This way your support agents can call customers with a single click from the CRM app, record phone conversations and transcribe them automatically, and pass data back and forth between the systems whenever required.

Market trends

Here’s a market trend to keep in mind when selecting a VoIP phone system for your business:

5G communications will enhance the VoIP market: As the VoIP technology is changing how businesses communicate with ultra high definition video meetings, and virtual reality functionalities, the need for a stronger bandwidth has risen. 5G networks provide the ability to make high quality uninterrupted calls from around the world. A VoIP provider who implements this upcoming technology can offer faster speeds, greater network efficiency, significantly lower latency to improve response time, enabling individuals and businesses to have instantaneous communication with co-workers or clients.

Note: The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication.