CallView360 Software

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About CallView360

Dial800 helps clients create flexible and custom phone systems that directly address their business needs – this includes cloud-based phone systems for easy remote access, built-in call tracking and analytics, and more. BizCloud® VoIP Office Phone Systems - Cloud-based VoIP phone systems give modern businesses the flexible phone systems they need. Easily accessible from multiple offices, home offices, and when out in the field or while traveling, BizCloud® VOIP helps you optimize every call. BizCloud® TALK Web-Based Softphone - Stay connected from anywhere with BizCloud® TALK, Dial800’s web-based softphone with built-in call tracking and analytics. Log into BizCloud® TALK from any web browser on your computer or smartphone to access your business phone system, voicema...

CallView360 Pricing

Dial800 offers 3 call tracking plans. Basic, at $50/month, includes our most requested features. Power, at $225/month, includes all the Basic features PLUS Dynamic Number Insertion, real-time events, and advanced reporting. Enterprise, at $500/month, includes all Basic and Power features PLUS RoundTrip API, agency sub-accounts, and a dedicated Account Manager.

Starting price: 

$50.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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BizCloud® VoIP cloud-based phone system for flexible, remote-friendly business calling

CallView360 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 7 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Know your calls

Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business.

Pros

This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents.

Cons

I didn’t have any problems. Absolutely loved it.

Paul

Company size: 11-50 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Everything you could ask for in a phone tracking software !

The biggest benifit is being able to show response on an ad campaign when the [SENSITIVE CONTENT]- who likely is not taking calls does not think he is gtting a big enough response some times we listen to calls together sometimes I send the calls and sometimes they log in but it makes our efforts transparent and the success is obvious at the end of the day its proof we are doing our job for the client.

Pros

Easy to set up easy to route, inexpensive enough to include without charging the customer anything or a nominal fee or a pass through!

Cons

We like it just the way it is, and [SENSITIVE CONTENT] who has been our company customer rep for years is very attentive to our needs- always gets to the root of what we ask or need from the software including training.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

November 2018

Call tracking is easy now

Overall experience is good, it is actually quite helpful.

Pros

Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call.

Cons

There isn't anything I dislike about this but yes support could be little better.thanks

Yolanda

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Call tracking made easy!

No difficulty at all using the product.

Pros

It's efficient to track any call from a campaign. straightforward and easy to use.

Cons

one suggestion, less clicking through out the site. Or easier why to search through a DNIS.

Cassandra

Company size: 51-200 employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

My experience with this software was wonderful. It offered robust options and made our jobs easy.

I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed.

Pros

I liked the fact that it was accurate. It also helped us to offer more training to our representative.

Cons

There was not anything I did not like about this software. It offered more that I wanted or expected.

Richard

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

G4 Media digs Dial 800

over the years very few hiccups. when hiccups have come up they were handled promptly.

Pros

call tracking and recording. we can see response and make sure traffic we generate is being handle properly.

Cons

? nothing... does what we need it to do.

Reasons for choosing CallView360

don't remember... price?

Erica

Company size: 51-200 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

CallView 360 Review

Callview 360 has been very helpful in operating our complex phones system and network.

Pros

The ability to handle, and customize our incoming calls is vital to the leads system in or business. The software is very easy to use, with customer support always there if you need it!

Cons

It definitely takes some getting used to, as do most things.