About Dial800

Dial800 is a cloud-based call management solution which assists small to large-sized organizations with call tracking, real-time routing and traffic analysis. Its key features include dynamic number display, call performance measurement, ad spend alerts and reporting.

The application allows marketers to monitor calls, track revenue across multiple channels and forecast sales. Campaign managers can use the system to target audiences, categorize profiles and route calls based on criteria such as location, time and call volume. Its number management functionality helps operators design and record messages during an incoming call.

Dial800 includes a self-service feature that enables supervisors to generate routing rules, schedule call timings and control ...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Dial800

Overall rating

4.33 / 5 stars

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October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Know your calls

Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business.

Pros

This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents.

Cons

I didn’t have any problems. Absolutely loved it.

June 2017

Cassandra from Miracle Ear

Company Size: 51-200 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

My experience with this software was wonderful. It offered robust options and made our jobs easy.

I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed.

Pros

I liked the fact that it was accurate. It also helped us to offer more training to our representative.

Cons

There was not anything I did not like about this software. It offered more that I wanted or expected.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2018

Call tracking is easy now

Overall experience is good, it is actually quite helpful.

Pros

Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call.

Cons

There isn't anything I dislike about this but yes support could be little better.thanks