Intermedia Unite

RATING:

4.7

(181)

About Intermedia Unite

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments. Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts. Interm...

Awards and Recognition

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Intermedia Unite conference calls

Intermedia Unite Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Intermedia Unite

1 - 5 of 181 Reviews

User Profile

Kevin Dominik

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Outstanding Quality and Service

Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

PROS

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

CONS

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Christine

Think Tanks, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Outstanding

We have havd this system for some time now, and I have not had an issue that required a service technician on site. Now that I think about it, I haven't had an issue.

PROS

The one feature that I like the most about this software is that is user friendly, but more importantly reliable.

CONS

I can't find anything that I do't like about this software.

Reasons for switching to Intermedia Unite

Avaya did not have the capability of allowing us to work remotely, especially during the early days of the pandemic.

Hillary

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Good software for a small business

Overall, Intermedia Unite is a good system at a fair price for small businesses. We like its versatility.

PROS

Our company has 24/7 phone service, but with staffing issues, this has been a challenge. With Intermedia Unite, we were able to set up an answering system for after hours that still gives the caller an option to reach a live dispatcher if the issue is urgent. Our remote staff is able to use their mobile phone to receive, make and transfer calls from our main number. We love the fact that we can have voicemails transcribed and sent via email.

CONS

The system can be complicated to utilize and we do have a fair number of calls that have poor connection or cut in and out. I wish that our automated alerts for wake-up calls would work with the after-hours service that we have set up.

Reasons for switching to Intermedia Unite

Lost business from calls dropping with RingCentral and customer service wasn't great.

Melanie

Computer Networking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great Customer Service

I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand.

PROS

The ease of which you navigate the website

CONS

Could be a little prettier on the eyes. Seems a little outdated.

Reason for choosing Intermedia Unite

The cost per value and also the ease at which the administrative duties are performed

Heather

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Great service at a great price

Great service at a great price overall.

PROS

Service does not get interrupted at all. The setup is so easy and the software is very easy to use!

CONS

there is nothing that i can say bad about this software.

Reasons for switching to Intermedia Unite

terrible service with 8x8, the system was always down, which interrupted the service to patients.