Intermedia Unite Software

Intermedia Unite Software

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FrontRunners 2021

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About Intermedia Unite

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments. Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts. Interm...
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Intermedia Unite conference calls

Intermedia Unite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 77 reviews

User Profile

Kevin Dominik

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Outstanding Quality and Service

Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Pros

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Cons

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Cheryl

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Best Tech Team on the net.

Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Pros

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Cons

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Reasons for choosing Intermedia Unite

We dropped 8x8 in a decision to have better service and care for our office This was a wise choice for our office and we have really had great experience with the Intermedia Unite team. We are well pleased with the software and the tech support! We we changed over the transition was very fast and with out a lot of hassle. This team knows how to work with business to keep their business running smoothly. We love the auto attendant feature, cloud softphone and the broadband phones. We have them as our home phone account also, that is how great they are!

Reasons for switching to Intermedia Unite

Our company needed better tech support and a software team that wanted with our business. We needed to have techs that were dedicated to our business that is United States based. Techs in the United States makes our business a priority.

Hillary

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Good software for a small business

Overall, Intermedia Unite is a good system at a fair price for small businesses. We like its versatility.

Pros

Our company has 24/7 phone service, but with staffing issues, this has been a challenge. With Intermedia Unite, we were able to set up an answering system for after hours that still gives the caller an option to reach a live dispatcher if the issue is urgent. Our remote staff is able to use their mobile phone to receive, make and transfer calls from our main number. We love the fact that we can have voicemails transcribed and sent via email.

Cons

The system can be complicated to utilize and we do have a fair number of calls that have poor connection or cut in and out. I wish that our automated alerts for wake-up calls would work with the after-hours service that we have set up.

Reasons for switching to Intermedia Unite

Lost business from calls dropping with RingCentral and customer service wasn't great.

Desmond

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2021

Great solution for our team that saves us $$$ too!

I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Pros

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Cons

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

Reasons for choosing Intermedia Unite

Our decision was based on reading a lot of reviews, -- but mostly based on the trust we have for a vendor of ours who has worked with Intermedia. He had used it for quite a while -- and gave us a very realistic overview of the products -- and the required implementation.

Reasons for switching to Intermedia Unite

Our PBX was outdated -- and we knew there was technology 'out there' that could make us better.

Laura

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

SO much better than Microsoft's exchange services

Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Pros

The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Cons

The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

Reasons for choosing Intermedia Unite

When I spoke with Sales I receive actionable answers immediately. The pricing was reasonable. And you're located in Mountain View (I'm in SF) so we speak the same language.

Reasons for switching to Intermedia Unite

Not a day went by when something didn't go wrong with Office 365 with Exchange. Not a week went by when a client didn't receive a hacked invoice demanding payment to an account in Africa. Support seldom called me back and when they did, all they did was ask me questions and never ONCE did they give me the correct answer. And they kept me waiting on the phone for hours and days. Truly a terrible experience.

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