Good for a small business who just needs a phone

Pros

We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free.
We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada.
The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

Cons

While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified.
Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.

Not perfect but is reliable

Our biggest problem was getting calls to forward after hours to whoever we wanted. Ooma has a lot of verstility in being able to forward calls to whoever you want when you want so they we a big relief to us since we are service company.

Pros

So after using Google Voice for a 2 years and them having so many issues and zero support (free so I guess I can't complain too much) we had to switch to a more reliable VOIP. We went with Ooma simple because they seemed the most reliably priced and had really good reviews. we have been using it for over a month with few problems. There is a learning curve, but the support staff has been very informative and when you call they will walk you through step by step how to something, like how to setup call forwarding. all forwarding has been the most important feature for us as we need to make sure we do not miss a call. They have hit a homerun on that as far as reliability.

Cons

The app itself leaves something to be desired, but they have assured me they are working on it. there is no admin feature on the app so if you need to make a change you have to do it online, you can only change options for your user on the app. Also there is a glitch where out phones show central time and they are still working on the bug to switch it to Pacific.

Ooma is great for your office!

We have used Ooma Office for several years and we love it. As long as you have reliable internet, it's a great option.

Pros

The thing I like most about Ooma (our office's phone system) is the ability to receive voicemails to your email. It's really helpful when working remotely! Their customer service is also very friendly and helpful.

Cons

The one downside to Ooma is that it's not accessible if the internet goes out. We've had a problem with our internet in the office being down and not being able to receive phone calls during that time really inhibits your ability to get work done.

VOIP phones and software with a lot of extras

Customer service was helpful in assisting us in deciding what service and phones we needed. We had called around to a couple of other services, which didn't want to give us the time of day once they heard we were a small business and only wanted to start with a few lines. Once ordered, the phones were easy to set up. They took about a week to arrive. The software was easy to set up. Visual interface is nice. After about 3 weeks, everything is working reliably. Love that I was able to replace my voice on the answering machine with a professional sounding virtual receptionist that texts to speech exactly what I want her to say, and also gives a lot of forwarding and mailbox options. We were able to upload hold music, so our office sounds much more professional. Forwarding and transferring are easy. I am notified by voicemails via email, and can receive them remotely from my computer. And the price is less than with most similar services. I think that there is also a phone app that you can make calls from, but I haven't tried it yet.

Pros

There are a lot of features included with OOMA, and their price is reasonable. They are always running specials on phone systems.

Cons

There is often a slight delay between a button push on the phone and it registering, which is a very minor annoyance when calling into a voice response system. Call quality is much better than the cells we were using, but not quite the same as a landline.

I finally found a VOIP service!

Create a professional phone greeting and system for clients. Field calls more effectively by utilizing the operator and voice mail options.

Pros

Ooma Office has been a great addition to my home office. I have searched for a VOIP service that would give me the options I wanted at a great value. I found that with Ooma Office. The interface is super simple to understand and you do not need to be an engineer to figure it out. On the one occasion that I needed customer service they went out of their way to help me. You will also get a variety of options to fit businesses of all sizes.

Cons

The mobile phone app did not work well for me. I just forward calls to my mobile phone when I'm not in the office instead.

Great phone system for small business

Pros

I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go.

Cons

Sometimes if I am downloading programs during business hours the customers complain about hearing a buzzing noise. Would also like to suggest a "holiday after-hour" receptionist message.

YES if you want a landline but also travel capabilities

Absolutely pleased with Ooma Office! And their customer support is incredible.

Pros

The connection quality is great, and having an app that allows our clients to call us at our local home office number (or vice versa) even while we are on the other side of the world is GOLDEN!

Cons

Only downside is it's internet based (VOIP) so if there's a storm and power outage, make sure someone can restart internet or that you have a backup plan.

Oomazing Product! We LOVE OOMA!

In our office we make and or receive 200-300 calls per day. The quality with Ooma is awesome. We never drop calls and the call quality is crystal clear. We especially like the ability to take calls outside of the office! Amazing Product! Would recommend to any small to medium size business!

Pros

Virtual Receptionist - It allows our business to take calls after hours for us!
Mobile App - The ability to take calls on the road and not lose business is great!
Call Quality - NEVER HAD AN ISSUE! CRYSTAL CLEAR!

Cons

There are not to many things I can think of that are a con. I think that it was a little bit complicated to setup and learn how to use. I think that is standard with any new product individuals use. It has a learning curve! Learn it and learn it fast and you will LOVE THIS PRODUCT

Easy to setup business VOIP

Easy to setup and manage VOIP

Pros

Ooma was very easy to setup. Once the phones arrived it was easy to login to the administrative portal and setup the phones for everyone in the office. Working with support to port our old phone numbers over was easy as well. The administrative portal gives me all the reports I need to be sure employees are managing their phone properly and taking care of customers.

Cons

I hate the smartphone app. If you close the app you no longer receive calls on your smartphone. Also, it only presents a notification not a ring for a call. It was also annoying that we had to purchase additional hardware and they couldn't use our existing common IP phones.

Ooma Office is an amazing and flexible product

Customer service was amazing the few times I had technical glitches (with VM). They got right on the issue and had it solved in 24 hrs.

Pros

The ease of use and flexibility of this software cannot be beat! The online interface and flexibility is amazing. The ability to use standard analog phones, cordless phones, etc and not need expensive proprietary equipment is a huge $$ saver for a small business.

Cons

Multiple locations required multiple account if you wanted to be able to use local 911 in an emergency. I would like to be able to have multiple locations all under one account and be able to assign each location its own address for 911 purposes.

Poor service worse customer service

Pros

We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.

Cons

As we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.