Ooma Office Software

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12

Recommendations

FrontRunners 2021

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About Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of ha...

Ooma Office Pricing

Ooma Office costs $19.95 per month per user, including one toll-free number.

Starting price: 

$19.95 per month

Free trial: 

Available

Free version: 

Not Available

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Ooma Customer Dashboard

Ooma Office User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 141 reviews

Bernard

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

September 2021

Not a bad solution but very basic

User Profile

Robert Wallace

Verified reviewer

Company size: 2-10 employees

Industry: Legal Services

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

A Solid Option For Small Businesses

The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team.

Pros

The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.

Cons

There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.

Reasons for choosing Ooma Office

The price, features, and reliability.

Reasons for switching to Ooma Office

Limited functionality and difficult setup/management.

Alexis

Verified reviewer

Company size: 2-10 employees

Industry: Law Practice

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Love the mobile application along with the desktop application

My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.

Pros

With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.

Cons

The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them.

Reasons for choosing Ooma Office

I did not need to purchase a server system in order to use the program. All I needed was about a $100 switch and some data lines.

Reasons for switching to Ooma Office

Needed a virtual secretary which our previous phone provider wasn't offering at the time of the switch.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

March 2022

Ooma Office - Best Phone System for Small Business

Worked elsewhere and every change had to be made by technical support. Love being able to alter the call flow based on changes to the business. Much quicker and cheaper to do it yourself.

Pros

Great low-cost business phone system. Easy to set up call flows and add new team members or groups. All call are directed to the receptionist first and then to the rest of the office.

Cons

Initial Ooma phone purchases are expensive but you cannot be the value for the monthly service.

Chet

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Ooma Office delivers

We have saved a lot of money and at the same time have been able to add a lot of features and integrate flexibility into our communications.

Pros

The virtual assistant is great and saves a lot of time and effort with incoming calls. Also, the feature that captures voicemail and e-mails them to you as an audio file is great.

Cons

There is really nothing to dislike. There really are no weaknesses.

Reasons for switching to Ooma Office

Cost.

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