Ooma Office is a cloud-based VoIP solution that caters to small businesses across various industry verticals that helps them to manage their business operations.
Ooma Office offers various capabilities offered by traditional IP PBX solutions. The solution also provides features that are specifically tailored to the needs of small businesses like the Ooma Linx remote phone jack which uses wireless technology to allow businesses to set up extensions at different places in the office. This feature is suitable for businesses such as coffee shops and dry cleaners.
Other features include an auto attendant, which can answer customer inquiries and automatically route incoming calls, virtual extensions for remote workers, conferencing and call forwarding. Services are offered on a monthly subscription basis with a one-time investment in the Ooma Office base station.
Support is available via phone, product tutorials, live chat and through other online resources.
Ryan from FiveFifty
Specialty: Professional Services
Employees number: 2-10 employees
We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.
As we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.
Seth from Insurance
Employees number: 1 employee
It is cheap! I have a small, new business and need to watch my recurring costs. Ooma helps keep costs down
I had to pay more to purchase the premium service. Many of the other companies include services that you must purchase from Ooma.
Kyle from REDMARK, INC
Employees number: 11-50 employees
In our office we make and or receive 200-300 calls per day. The quality with Ooma is awesome. We never drop calls and the call quality is crystal clear. We especially like the ability to take calls outside of the office! Amazing Product! Would recommend to any small to medium size business!
Virtual Receptionist - It allows our business to take calls after hours for us!
Mobile App - The ability to take calls on the road and not lose business is great!
Call Quality - NEVER HAD AN ISSUE! CRYSTAL CLEAR!
There are not to many things I can think of that are a con. I think that it was a little bit complicated to setup and learn how to use. I think that is standard with any new product individuals use. It has a learning curve! Learn it and learn it fast and you will LOVE THIS PRODUCT
Fabian from 2020
Employees number: 11-50 employees
Saving money and easey to use is all ways a plus internet or Wi-Fi capable is all ways a plus. Also the way is used it's customer friendly
It a different system must people aren't used to but it s not hard to learn with time will b work your while. Maybe the installation process.
Suzanne from Iron Horse Brewery
Employees number: 11-50 employees
It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office.
It relies on internet connection, so if the internet is down for any reason the phones don't work. And once in a while you get a wonky connection that make it hard to hear.
Lydia from AMC Services Inc
Employees number: 2-10 employees
I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again.
I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system.
Customizing phone options
Loses connection, difficult to restart
Michelle from NRG Insurance
It looked like it had more mobile, easy to use features then our current provider, megapath.
But they don't know how to port phone numbers. We are have no phones, second day in a row.
DO NOT use Ooma. They do not get that phones are a small businesses life blood. Read reviews and not PC mag or some other crappy review. This is a common thread among businesses that need to port numbers.
Jeff from National-Comedy Inc.
Specialty: Media and Entertainment
Professional Image it projects, - ability to change outgoing message quickly
Unable to use with Ooma handset, extra charges for extensions
A bit of a learning curve. Make sure your phones are compatible.
Patrick from CSz Portland
The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.
It's VOiP, so it's vulnerable to internet outages. Ooma iOS app didn't work with Ooma Office when we first got it - broke my login - so I'm afraid to try it again. An app would be VERY helpful for redirecting extensions on the fly. Spent some time trying to make faxing work, then gave up. Could receive. Could not send. Solved problem by putting fax machine on home phone line. Faxing is not that important any more anyway.
Think through how your phone system is used, and how your customers use their phones to contact you. Does an automated receptionist make sense? Without those receptionist features, Ooma is just another way to make a phone call.
Matthys from Dutch Dog Design
The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.
Their support is sometimes a bit slow. You have to wait in line and the people don't seem to know everything, so you have to call in.
Look at the size of your organization and how flexible you want to be with routing incoming calls for sales or customer service. This system you get great flexibility.
Glen from Glen S. Hammond PLLC
It was very simple to use and had great features, such as the message to email and automated voice for messages.
I had terrible reception at times. Customer Service was prompt about addressing issues, though.
It may work better in other areas of the country. My coverage varied from moment to moment, so I needed a more reliable system.
Diana from GiGGo Toys
I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.
The inconsistency in pricing/billing. The ability to get a human on the phone when we need help.
It is easy to set up. just make sure you buy enough lines so that your callers do not get a busy signal.
Tracey from Gatlins
I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go.
Sometimes if I am downloading programs during business hours the customers complain about hearing a buzzing noise. Would also like to suggest a "holiday after-hour" receptionist message.
Ooma Office is great for a small business looking to save on voip phones. They have great quality service.
A lot of features are missing from ooma business. find me follow me and other features that Intermedia has so we went with them.
Jessica from Brockwell IT Consulting
We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free.
We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada.
The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.
While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified.
Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.
Tim from KEYLOK
Easy to setup and manage VOIP
Ooma was very easy to setup. Once the phones arrived it was easy to login to the administrative portal and setup the phones for everyone in the office. Working with support to port our old phone numbers over was easy as well. The administrative portal gives me all the reports I need to be sure employees are managing their phone properly and taking care of customers.
I hate the smartphone app. If you close the app you no longer receive calls on your smartphone. Also, it only presents a notification not a ring for a call. It was also annoying that we had to purchase additional hardware and they couldn't use our existing common IP phones.