Ooma Office Software

In our office we make and or receive 200-300 calls per day. The quality with Ooma is awesome. We never drop calls and the call quality is crystal clear. We especially like the ability to take calls outside of the office! Amazing Product! Would recommend to any small to medium size business!

Pros

Virtual Receptionist - It allows our business to take calls after hours for us!
Mobile App - The ability to take calls on the road and not lose business is great!
Call Quality - NEVER HAD AN ISSUE! CRYSTAL CLEAR!

Cons

There are not to many things I can think of that are a con. I think that it was a little bit complicated to setup and learn how to use. I think that is standard with any new product individuals use. It has a learning curve! Learn it and learn it fast and you will LOVE THIS PRODUCT

Pros

Saving money and easey to use is all ways a plus internet or Wi-Fi capable is all ways a plus. Also the way is used it's customer friendly

Cons

It a different system must people aren't used to but it s not hard to learn with time will b work your while. Maybe the installation process.

Pros

It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office.

Cons

It relies on internet connection, so if the internet is down for any reason the phones don't work. And once in a while you get a wonky connection that make it hard to hear.

I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again.
I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system.

Pros

Customizing phone options

Cons

Loses connection, difficult to restart

Likes Best

It looked like it had more mobile, easy to use features then our current provider, megapath.

Likes Least

But they don't know how to port phone numbers. We are have no phones, second day in a row.

Recommendations

DO NOT use Ooma. They do not get that phones are a small businesses life blood. Read reviews and not PC mag or some other crappy review. This is a common thread among businesses that need to port numbers.

Likes Best

Professional Image it projects, - ability to change outgoing message quickly

Likes Least

Unable to use with Ooma handset, extra charges for extensions

Recommendations

A bit of a learning curve. Make sure your phones are compatible.

Likes Best

The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.

Likes Least

It's VOiP, so it's vulnerable to internet outages. Ooma iOS app didn't work with Ooma Office when we first got it - broke my login - so I'm afraid to try it again. An app would be VERY helpful for redirecting extensions on the fly. Spent some time trying to make faxing work, then gave up. Could receive. Could not send. Solved problem by putting fax machine on home phone line. Faxing is not that important any more anyway.

Recommendations

Think through how your phone system is used, and how your customers use their phones to contact you. Does an automated receptionist make sense? Without those receptionist features, Ooma is just another way to make a phone call.

Likes Best

The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.

Likes Least

Their support is sometimes a bit slow. You have to wait in line and the people don't seem to know everything, so you have to call in.

Recommendations

Look at the size of your organization and how flexible you want to be with routing incoming calls for sales or customer service. This system you get great flexibility.

Likes Best

It was very simple to use and had great features, such as the message to email and automated voice for messages.

Likes Least

I had terrible reception at times. Customer Service was prompt about addressing issues, though.

Recommendations

It may work better in other areas of the country. My coverage varied from moment to moment, so I needed a more reliable system.

Likes Best

I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.

Likes Least

The inconsistency in pricing/billing. The ability to get a human on the phone when we need help.

Recommendations

It is easy to set up. just make sure you buy enough lines so that your callers do not get a busy signal.