Ooma Office software


18 reviews(4.0/5)
18 reviews(4.0/5)

Ooma Office is a cloud-based VoIP solution that caters to small businesses across various industry verticals that helps them to manage their business operations.

Ooma Office offers various capabilities offered by traditional IP PBX solutions. The solution also provides features that are specifically tailored to the needs of small businesses like the Ooma Linx remote phone jack which uses wireless technology to allow businesses to set up extensions at different places in the office. This feature is suitable for businesses such as coffee shops and dry cleaners.

Other features include an auto attendant, which can answer customer inquiries and automatically route incoming calls, virtual extensions for remote workers, conferencing and call forwarding. Services are offered on a monthly subscription basis with a one-time investment in the Ooma Office base station.

Support is available via phone, product tutorials, live chat and through other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

18 Reviews of Ooma Office

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  • Robin from O2B Global Travel

    Number of employees: 1 employee

    August 2018

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I like Ooma Office and would recommended it for any small business.

    Pros

    I like that is has customizable feature such as the automated receptionist. Plus you can customize the times the office is opened or closed with an upload voice recording.

    Cons

    It can be hard to figure out to set up Ooma Office even with the introduction. It took some time to get it up and running.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cory from Management Consulting

    Number of employees: 2-10 employees

    August 2018

    Easy VoIP Phone Software for Small- to Medium-Sized Businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ooma is a cheap alternative to cable phone service. You can save 75% per line and get free digital faxing, cutting costs on ink and paper in addition to the phone line you pay for with cable faxing.

    Pros

    It's cheap and easy to use. It's made for those who aren't well-versed in VoIP phones or phone configuration. Comes with free digital faxing.

    Cons

    If you do what a lot of features and functions for you phone menus, this product isn't for you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tracey from Gatlins

    June 2018

    Great phone system for small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go.

    Cons

    Sometimes if I am downloading programs during business hours the customers complain about hearing a buzzing noise. Would also like to suggest a "holiday after-hour" receptionist message.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ryan from FiveFifty

    Specialty: Professional Services

    Number of employees: 2-10 employees

    June 2018

    Poor service worse customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.

    Cons

    As we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    An amazing and cheap VOIP soultion if you need a basic voip setup

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ooma Office is great for a small business looking to save on voip phones. They have great quality service.

    Cons

    A lot of features are missing from ooma business. find me follow me and other features that Intermedia has so we went with them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Brockwell IT Consulting

    May 2018

    Good for a small business who just needs a phone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free.
    We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada.
    The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

    Cons

    While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified.
    Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tim from KEYLOK

    March 2018

    Easy to setup business VOIP

    Ease-of-use
    Functionality
    Quality
    Support

    Easy to setup and manage VOIP

    Pros

    Ooma was very easy to setup. Once the phones arrived it was easy to login to the administrative portal and setup the phones for everyone in the office. Working with support to port our old phone numbers over was easy as well. The administrative portal gives me all the reports I need to be sure employees are managing their phone properly and taking care of customers.

    Cons

    I hate the smartphone app. If you close the app you no longer receive calls on your smartphone. Also, it only presents a notification not a ring for a call. It was also annoying that we had to purchase additional hardware and they couldn't use our existing common IP phones.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Seth from Insurance

    Specialty: Insurance

    Number of employees: 1 employee

    December 2017

    Ooma Business

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is cheap! I have a small, new business and need to watch my recurring costs. Ooma helps keep costs down

    Cons

    I had to pay more to purchase the premium service. Many of the other companies include services that you must purchase from Ooma.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kyle from REDMARK, INC

    Specialty: Other

    Number of employees: 11-50 employees

    September 2017

    Oomazing Product! We LOVE OOMA!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In our office we make and or receive 200-300 calls per day. The quality with Ooma is awesome. We never drop calls and the call quality is crystal clear. We especially like the ability to take calls outside of the office! Amazing Product! Would recommend to any small to medium size business!

    Pros

    Virtual Receptionist - It allows our business to take calls after hours for us!
    Mobile App - The ability to take calls on the road and not lose business is great!
    Call Quality - NEVER HAD AN ISSUE! CRYSTAL CLEAR!

    Cons

    There are not to many things I can think of that are a con. I think that it was a little bit complicated to setup and learn how to use. I think that is standard with any new product individuals use. It has a learning curve! Learn it and learn it fast and you will LOVE THIS PRODUCT

    This review was submitted organically. No incentive was offered
    Review Source
  • Fabian from 2020

    Specialty: Retail

    Number of employees: 11-50 employees

    July 2017

    Interested in learning more with a lot of questions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Saving money and easey to use is all ways a plus internet or Wi-Fi capable is all ways a plus. Also the way is used it's customer friendly

    Cons

    It a different system must people aren't used to but it s not hard to learn with time will b work your while. Maybe the installation process.

  • Suzanne from Iron Horse Brewery

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    June 2017

    Ooma office a simple solution for multiple phone lines

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office.

    Cons

    It relies on internet connection, so if the internet is down for any reason the phones don't work. And once in a while you get a wonky connection that make it hard to hear.

  • Lydia from AMC Services Inc

    Specialty: Other

    Number of employees: 2-10 employees

    April 2017

    HVAC Comp Uses Ooma Office

    Ease-of-use
    Functionality
    Quality
    Support

    I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again. I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system.

    Pros

    Customizing phone options

    Cons

    Loses connection, difficult to restart

  • Michelle from NRG Insurance

    Specialty: Finance

    June 2016

    A Nightmare

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It looked like it had more mobile, easy to use features then our current provider, megapath.

    Cons

    But they don't know how to port phone numbers. We are have no phones, second day in a row.

  • Jeff from National-Comedy Inc.

    Specialty: Media and Entertainment

    December 2015

    My Review of Ooma Office

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Professional Image it projects, - ability to change outgoing message quickly

    Cons

    Unable to use with Ooma handset, extra charges for extensions

  • Patrick from CSz Portland

    Specialty: Other

    December 2015

    Ooma Office is a great tool for our small, flexible business

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.

    Cons

    It's VOiP, so it's vulnerable to internet outages. Ooma iOS app didn't work with Ooma Office when we first got it - broke my login - so I'm afraid to try it again. An app would be VERY helpful for redirecting extensions on the fly. Spent some time trying to make faxing work, then gave up. Could receive. Could not send. Solved problem by putting fax machine on home phone line. Faxing is not that important any more anyway.

  • Matthys from Dutch Dog Design

    Specialty: Manufacturing

    December 2015

    Great way to communicate with your customers

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.

    Cons

    Their support is sometimes a bit slow. You have to wait in line and the people don't seem to know everything, so you have to call in.

  • Glen from Glen S. Hammond PLLC

    Specialty: Legal

    December 2015

    Mixed Experience with OOMA

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It was very simple to use and had great features, such as the message to email and automated voice for messages.

    Cons

    I had terrible reception at times. Customer Service was prompt about addressing issues, though.

  • Diana from GiGGo Toys

    Specialty: Retail

    December 2015

    Started using Ooma in June 2013 when we started the company

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.

    Cons

    The inconsistency in pricing/billing. The ability to get a human on the phone when we need help.

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