Not a bad solution but very basic

A Solid Option For Small Businesses

The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team.

Pros

The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.

Cons

There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.

Love the mobile application along with the desktop application

My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.

Pros

With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.

Cons

The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them.

Ooma Office - Best Phone System for Small Business

Worked elsewhere and every change had to be made by technical support. Love being able to alter the call flow based on changes to the business. Much quicker and cheaper to do it yourself.

Pros

Great low-cost business phone system. Easy to set up call flows and add new team members or groups. All call are directed to the receptionist first and then to the rest of the office.

Cons

Initial Ooma phone purchases are expensive but you cannot be the value for the monthly service.

Ooma Office delivers

We have saved a lot of money and at the same time have been able to add a lot of features and integrate flexibility into our communications.

Pros

The virtual assistant is great and saves a lot of time and effort with incoming calls. Also, the feature that captures voicemail and e-mails them to you as an audio file is great.

Cons

There is really nothing to dislike. There really are no weaknesses.