-US Based, 24/7 Support -Friendly Staff -Value

-Hidden Fees -Extra cost for pro features -I don't always receive my calls in the app.

Great customer service (if you have issues), low pricing and easy to use.

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

Connecting onsite and offsite employees seamlessly

The ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes

No app for Windows......yet. This is literally the only thing needed to make this complete.