# Ooma Office Software Reviews, Demo & Pricing - 2026 > Review of Ooma Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/ooma-office-profile --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Ooma Office Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/ooma-office-profile/alternatives/) # Ooma Office 2026: Benefits, Features & Pricing Wondering if Ooma Office is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Ooma Office 4.4 [(248)](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/) Pricing Starting at $19.95 per month ### About Ooma Office Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available. Wondering if Ooma Office is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Ooma Office User Interface ## Popular Ooma Office Alternatives Main Product Ooma Office 4.4 [(248)](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.52Value for money - 4.38Customer support - 4.44Functionality Pricing Starting at $19.95 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1204)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(341)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price ## Ooma Office Pros and Cons We analyzed 248 verified reviews for Ooma Office to find out what actual users really think. Select to learn more Quick And Simple Installation Setting up Ooma Office is described as hassle-free, with most users able to get started without technical expertise. The process is straightforward, from initial installation to integrating phone numbers and devices, making it accessible for both small offices and larger teams. Intuitive And Reliable Operation The platform is praised for its straightforward interface and reliability. Users find it easy to navigate, even for those less familiar with technology, and appreciate how quickly they can learn and operate the system. Its simplicity helps teams stay productive and reduces time spent on troubleshooting. Affordable Plans And Features Ooma Office offers a budget-friendly phone solution with a wide range of features. Users consistently highlight significant cost savings compared to traditional providers, making it especially appealing for small businesses and startups looking to keep expenses low without sacrificing call quality or essential options. Service Interruptions And App Issues Users report frequent problems with phone connectivity, especially during internet outages, and challenges with the mobile app not consistently receiving calls. Difficulties in transferring calls, managing lines, and occasional hardware issues also contribute to disruptions in daily business operations. Slow And Inconsistent Assistance Customer support experiences are mixed, with many users mentioning long wait times, unhelpful responses, and difficulty resolving issues. Some find the support team lacks expertise, while others note delays in follow-up and incomplete solutions, making troubleshooting more frustrating. ## Ooma Office Pricing and Plans Starting price: $19.95 per month Free Trial Free Version Ooma office $19.95 per user, per month Plan includes: - 7-Digit Dialing - Call Blocking - Call Flip - Call Forwarding - Call Log - Call Park - Call Transfer - Extension Dialing - Extension-to-Extension Dialing - Forward Calls During Device Outages Read More Ooma office Pro $24.95 per user, per month Plan includes: - 7-Digit Dialing - Call Blocking - Caller Info Match - Call Flip - Call Forwarding - Call Log - Call Park - Call Recording - Call Transfer - Desktop App Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ooma Office Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Ooma Office Access Controls/Permissions Alerts/Notifications Automatic Call Distribution Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Transfer Chat/Messaging Conferencing Contact Management CRM Employee Directory Fax Management IVR Live Chat Multi-Channel Communication Multi-User Collaboration Online Voice Transmission SIP Trunking SMS Messaging Two-Way Audio & Video Unified Communications Video Conferencing Virtual Voicemail Voice Mail Voicemail Transcription VoIP VoIP Connection ## Ooma Office User Reviews Overall Rating 4.4 Ratings Breakdown 5 65% 4 23% 3 5% 2 2% 1 4% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.4 Functionality 4.4 SB Scott B. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed November 2023 A real game changer. 5 Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line. Cons: No issues with their service and easy on the budget especially when starting out. Read More VR Verified Reviewer Insurance 2-10 employees Used daily for more than 2 years Review source Reviewed February 2026 Ooma Office is good value for small business. 4 I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. Cons: They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. Reasons for switching to Ooma Office The cost was more with Spectrum and there were zero features. It was just two phone lines. Read More VR Verified Reviewer Insurance 10000+ employees Used daily for less than 6 months Review source Reviewed May 2026 Affordable VoIP Solution with Good Call Quality 2 Overall, my experience with Ooma was okay. It’s a good VoIP calling solution overall, especially considering the lower price point compared to many competing VoIP platforms. The system offers solid call quality, useful virtual office features, and an easy way to set up multiple business line phone numbers without a large upfront investment. That said, there are definitely more advanced calling platforms available if you are willing to spend a bit more. Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished user interfaces, stronger call analytics, more advanced AI automation features, autodialing & power dialling features, and smoother workflows for outbound heavy organizations. Ratings Breakdown 5 Ease of use 4 Value for money 1 Customer support 2 Functionality Pros: What I liked most about Ooma is that it is a very affordable VoIP calling app compared to many other calling platforms I have used. The call quality was consistently good, and the setup process for a virtual office phone system was relatively straightforward. Cons: One issue I experienced was around pricing transparency when adding additional phone numbers. During the setup process, I was initially under the impression from the sales representative that there would not be additional costs for adding new numbers. However, when I added multiple lines with different area codes, there was no clear warning or confirmation that each new number would result in an added monthly charge. I only realized this after receiving notifications that my credit card had been charged approximately $14.95 per number. I would have preferred clearer pricing communication and better in-platform warnings before charges were applied. Read More VR Verified Reviewer Insurance Self-Employed Used monthly for more than 2 years Review source Reviewed February 2026 Unfair business practices 1 Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: It worked well for functions, convenients and user friendly. They are good to work with when setting it up and asking about features. But, Cons: When asking for a credit for their mistakes they will issue a credit but then charge you the same amount next day. Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account. Read More KT Keith T. Verified reviewer Wholesale 2-10 employees Used daily for more than 2 years Review source Reviewed October 2024 Music On Hold Matters 5 We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Answer the call in the office or on the APP, same great quality. Never miss a call. Cons: The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. Reasons for choosing Ooma Office Demonstration quality was better. The sales team did a better job. Read More LK Lia K. Verified reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed February 2026 Well priced and reliable BASIC phone system. 3 Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 2 Functionality Pros: The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. Cons: The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. Reasons for switching to Ooma Office TPX went down and seemed entirely uninterested in restoring our services. I had to forward calls to my cell phone for weeks while they tried to work it out. They were, in the end, completely useless. Read More KR Kirk R. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 6 months Review source Reviewed June 2025 Do not fall for this scam 1 As a small business it was horrible. We lost business as we never had working phones. We were not able to access voicemails left by patients, patients with emergency troubles on top of that. The customer services representatives if you can even get ahold of any mostly say it is your problem not theirs. A lot of excuses more than correction. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The only good experience we had was with the sales representative. The idea of their services was great but that is were it ended. Cons: We had their services for 2 months. Were never able to use the devices sent out by them. Were told at one point that an engineer "washed his hands of our troubles." Got charged a substantial amount for cancelling services, services that never worked! Reasons for switching to Ooma Office Promised better integration with our other communication platform Read More JB Joseph B. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed October 2024 Get Ooma for Phones and Communications 4 very good - easy administration - responsive customer service Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: full communications stack with fair pricing Cons: can sometimes be a little glitchy - what comms platform isn't though Reasons for choosing Ooma Office better stack and pricing - easier to use with multiple phone numbers/people Reasons for switching to Ooma Office better stack and pricing - easier to use with multiple phone numbers/people Read More CD Chris D. Verified reviewer Alternative Medicine 2-10 employees Used daily for less than 12 months Review source Reviewed February 2025 A great small business phone service 3 Ooma Office is good, I continue to use it for ease of use, but if they raise my prices, I will be shopping around. Ratings Breakdown 5 Ease of use 2 Value for money 3 Customer support 4 Functionality Pros: Ooma office was very easy to implement, with a simple online interface to control everything from. Cons: The quality of the calls was not always very consistent. Some calls I was unable to hear the other person on the line when they were local and on a hardline. Further, the lack of usable internet on their platform was a short term challenge. For the price, I would expect more. Read More BD Brad D. Verified reviewer Utilities 2-10 employees Used daily for more than 2 years Review source Reviewed March 2025 Beware of this service if your business depends on it 1 We are currently looking for another provider as the quality of service is no longer acceptable. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: The features were exactly what we needed when we signed up. Cons: The service and support have severely suffered in the last few months. Calls will stop working during business hours and you cannot reach anyone with support Read More Showing 1 - 10 of 248 Reviews [See All Reviews](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/) ## Ooma Office Popular Comparisons [RingEX vs Ooma Office](https://www.softwareadvice.com/call-center/office-profile/vs/ooma-office/)[Ringover vs Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/vs/ringover/)[800.com vs Ooma Office](https://www.softwareadvice.com/voip/800-com-profile/vs/ooma-office/)[Nextiva vs Ooma Office](https://www.softwareadvice.com/compare/2683-Nextiva/vs/143509-ooma-office/)[Intermedia Unite vs Ooma Office](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/ooma-office/)[Dialpad vs Ooma Office](https://www.softwareadvice.com/voip/dialpad-profile/vs/ooma-office/)[3CX vs Ooma Office](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ooma-office/)[OnSIP vs Ooma Office](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/vs/ooma-office/)[Ultatel Cloud Business Phone System vs Ooma Office](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/ooma-office/)[8x8 Work vs Ooma Office](https://www.softwareadvice.com/voip/8x8-x-series-profile/vs/ooma-office/)[Zoom Phone vs Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/vs/zoom-phone/)[VoIP.ms vs Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/vs/voipms/)[Weave vs Ooma Office](https://www.softwareadvice.com/compare/143509-ooma-office/vs/158992-Weave/)[Grasshopper vs Ooma Office](https://www.softwareadvice.com/voip/grasshopper-profile/vs/ooma-office/) [Compare All Alternatives](https://www.softwareadvice.com/voip/ooma-office-profile/alternatives/) ## Other Top Recommended Business Phone Systems Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **15** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **10** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** (325) Recently recommended **4** times Stuck Between Options? 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