Ooma Office

RATING:

4.50

(165)

About Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of ha...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Ooma Office Pricing

Ooma Office costs $19.95 per month per user, including one toll-free number.

Starting price: 

$19.95 per month

Free trial: 

Available

Free version: 

Not Available

Ooma Customer Dashboard
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Ooma Office Reviews

Overall Rating

4.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Ooma Office

1 - 5 of 159 Reviews

Bernard

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed September 2021

Not a bad solution but very basic

User Profile

Hayden

Verified reviewer

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Fantastic!

PROS

-US Based, 24/7 Support -Friendly Staff -Value

CONS

-Hidden Fees -Extra cost for pro features -I don't always receive my calls in the app.

Reason for choosing Ooma Office

Pricing, and contracts.

Reasons for switching to Ooma Office

Pricing and features.

Hillary

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Great ViOP for small business

Great customer service (if you have issues), low pricing and easy to use.

PROS

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

CONS

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

Reasons for switching to Ooma Office

Intermedia wasn't meeting our menu selection needs.

Scott

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed August 2019

Easy to use, but prepare for issues

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

PROS

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

CONS

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

Glen

Computer Hardware, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Ooma Rocks

Connecting onsite and offsite employees seamlessly

PROS

The ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes

CONS

No app for Windows......yet. This is literally the only thing needed to make this complete.

Reason for choosing Ooma Office

The other product was overly complicated and cumbersome