-US Based, 24/7 Support -Friendly Staff -Value

-Hidden Fees -Extra cost for pro features -I don't always receive my calls in the app.

Great customer service (if you have issues), low pricing and easy to use.

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

Connecting onsite and offsite employees seamlessly

The ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes

No app for Windows......yet. This is literally the only thing needed to make this complete.

Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end.

Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license.

Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints.

Having 24 hour support makes problem solving easy.

The ease from research through implementation was amazing.

I have not found anything I dislike about the software at this time.

I have it installed and it works great. For the money and the support I don't think there is a better option. I am a former Ring Central customer.

Simple Installation Soft phone is excellent and flexible

The base station and or phones need an occasional reboot

Ooma office makes things easy. Setting up the after hours/holiday schedule makes us worry less about missing a call when the office is closed. I foresee us being with Ooma Office for many years to come.

Auto Attendant makes it easy for callers to get to the department they are trying to reach via extensions. Ability to let callers hear our address and fax number as well without connecting to live person makes things a lot easier.

I can honestly say I have yet found a feature of this software that I dislike. Everything works as it should.

I liked the quick and easy set-up when the phones arrived!

The phone system is clear with zero issues when connecting with my customers. For the last 2 years, I have had zero issues with my phone system and would recommend using this company for any small business venture.

None everything I could hope for in a business phone.

Our overall experience with Ooma Office has been great!

The software is very user friendly. We like being able to see what missed calls we have and listen to voicemails using the mobile app.

We don't really have any complaints with the software. Our internet was out recently, so that prevented us from being able to receive phone calls. That isn't a fault to the software though.

Ooma Office is very easy to set up and for the most part affordable when looking for very basic communication services. Customer service and technical support is a joke! I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.

The software seems to be stable, never really have many issues.

Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services.

I like the options that OOMA provides, I just wish that it was more reliable and easier to get support.

I like that we have the option to set up a ring group, so it cycles through phones that it rings to if no one picks up, though occasionally it skips people for seemingly no reason.

It is unreliable and flaky. We often can't tell if there is an OOMA outage or if it's just our office that is having the issue. Occasionally skips people in the ring group for seemingly no reason, we have to force reload the app to load new text messages (rather than getting them as they come in). It also drops our calls sometimes too, especially during bad weather. Occassionally we have to restart the base unit, or unplug the phones and remove the batteries to reboot them, and that only works ocassionally. It's challenging to find customer support, and they often walk us through how to restart it, and when that doesn't work they tell us they'll call back. Usually the problem resolves itself before we hear back from anyone, but it isn't long until there are more problems.

It has been great especially during the pandemic with everyone working remotely. They can all still use our Ooma system.

Ease of set up and use, feature rich and easy to learn.

None that I can think of, system really works well.

Exceptional product and service!

It is remarkably easy to setup... just plug and play and you are up and running!

There really isn't much that I did not like about the software/hardware. Customer service is a little bit lacking.