All Ooma Office Reviews
1-25 of 165 Reviews
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Bernard
2 - 10 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed September 2021
Not a bad solution but very basic
Hayden
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Fantastic!
-US Based, 24/7 Support -Friendly Staff -Value
CONS-Hidden Fees -Extra cost for pro features -I don't always receive my calls in the app.
Reason for choosing Ooma Office
Pricing, and contracts.
Reasons for switching to Ooma Office
Pricing and features.
Hillary
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great ViOP for small business
Great customer service (if you have issues), low pricing and easy to use.
PROSOoma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.
CONSThe phones themselves could be better. They often reboot or "search for base" at in opportune times.
Reasons for switching to Ooma Office
Intermedia wasn't meeting our menu selection needs.
Scott
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed August 2019
Easy to use, but prepare for issues
I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.
PROSVery easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
CONSMy two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.
Glen
Computer Hardware, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ooma Rocks
Connecting onsite and offsite employees seamlessly
PROSThe ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes
CONSNo app for Windows......yet. This is literally the only thing needed to make this complete.
Reason for choosing Ooma Office
The other product was overly complicated and cumbersome
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2021
Affordable VOIP/eFax with most features you'll ever need in the base license
Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end.
PROSCost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license.
CONSVoicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints.
Reason for choosing Ooma Office
Ooma's price point was excellent, including the hardware.
Reasons for switching to Ooma Office
Switched from AT&T Cellular Landline service due to unreliablity of LTE signal in new office and AT&T's inability to use existing hardware as VOIP ATA.
Jenny
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Affordable Ooma
Having 24 hour support makes problem solving easy.
PROSThe ease from research through implementation was amazing.
CONSI have not found anything I dislike about the software at this time.
Reason for choosing Ooma Office
Cost, features and support
Reasons for switching to Ooma Office
Had bad phone service and no options for call routing. Cost was ridiculous.
Todd
Business Supplies and Equipment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Ooma Software is a great solution
I have it installed and it works great. For the money and the support I don't think there is a better option. I am a former Ring Central customer.
PROSSimple Installation Soft phone is excellent and flexible
CONSThe base station and or phones need an occasional reboot
Reason for choosing Ooma Office
Price, ease of set up, special on devices
Reasons for switching to Ooma Office
Ring Central was more expensive and the support was difficult to navigate.
Ryan
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great phone system for business any size
Ooma office makes things easy. Setting up the after hours/holiday schedule makes us worry less about missing a call when the office is closed. I foresee us being with Ooma Office for many years to come.
PROSAuto Attendant makes it easy for callers to get to the department they are trying to reach via extensions. Ability to let callers hear our address and fax number as well without connecting to live person makes things a lot easier.
CONSI can honestly say I have yet found a feature of this software that I dislike. Everything works as it should.
Reason for choosing Ooma Office
Ooma office offered more features for the money.
Reasons for switching to Ooma Office
Competitive pricing and more features
Scott
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Reliable services at half the price
I liked the quick and easy set-up when the phones arrived!
PROSThe phone system is clear with zero issues when connecting with my customers. For the last 2 years, I have had zero issues with my phone system and would recommend using this company for any small business venture.
CONSNone everything I could hope for in a business phone.
Reason for choosing Ooma Office
The affordable price and the great reviews.
Amy
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Ooma Office is the way to go!
Our overall experience with Ooma Office has been great!
PROSThe software is very user friendly. We like being able to see what missed calls we have and listen to voicemails using the mobile app.
CONSWe don't really have any complaints with the software. Our internet was out recently, so that prevented us from being able to receive phone calls. That isn't a fault to the software though.
Reason for choosing Ooma Office
We chose Ooma because Ooma representatives came to our office to show us the product and they came back to set it up!
Reasons for switching to Ooma Office
The price was inconsistent and service was less than par.
Jeremiah
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2019
Communication Services on a Budget
Ooma Office is very easy to set up and for the most part affordable when looking for very basic communication services. Customer service and technical support is a joke! I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
PROSThe software seems to be stable, never really have many issues.
CONSSometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services.
Reason for choosing Ooma Office
Ooma Office Mobile App was the ONLY thing that sold me.
Reasons for switching to Ooma Office
The only reason I made this switch was due to the face Ooma Office has the mobile app. The prior company did not offer that. Personally, if it wasn't for the mobile app, I would be back at the other company.
Miranda
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2022
Unreliable and hard to get support
I like the options that OOMA provides, I just wish that it was more reliable and easier to get support.
PROSI like that we have the option to set up a ring group, so it cycles through phones that it rings to if no one picks up, though occasionally it skips people for seemingly no reason.
CONSIt is unreliable and flaky. We often can't tell if there is an OOMA outage or if it's just our office that is having the issue. Occasionally skips people in the ring group for seemingly no reason, we have to force reload the app to load new text messages (rather than getting them as they come in). It also drops our calls sometimes too, especially during bad weather. Occassionally we have to restart the base unit, or unplug the phones and remove the batteries to reboot them, and that only works ocassionally. It's challenging to find customer support, and they often walk us through how to restart it, and when that doesn't work they tell us they'll call back. Usually the problem resolves itself before we hear back from anyone, but it isn't long until there are more problems.
Ed
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Ooma works great and will save you money.
It has been great especially during the pandemic with everyone working remotely. They can all still use our Ooma system.
PROSEase of set up and use, feature rich and easy to learn.
CONSNone that I can think of, system really works well.
Reason for choosing Ooma Office
More features and better cost.
Reasons for switching to Ooma Office
To save on our phone costs and get a more reliable system.
Daniel
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Great product for small business
Exceptional product and service!
PROSIt is remarkably easy to setup... just plug and play and you are up and running!
CONSThere really isn't much that I did not like about the software/hardware. Customer service is a little bit lacking.
Reasons for switching to Ooma Office
My company grew and I needed more phones.
Joshua
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT