All Ooma Office Reviews

1-25 of 165 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Bernard

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed September 2021

Not a bad solution but very basic

User Profile

Hayden

Verified reviewer

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Fantastic!

PROS

-US Based, 24/7 Support -Friendly Staff -Value

CONS

-Hidden Fees -Extra cost for pro features -I don't always receive my calls in the app.

Reason for choosing Ooma Office

Pricing, and contracts.

Reasons for switching to Ooma Office

Pricing and features.

Hillary

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Great ViOP for small business

Great customer service (if you have issues), low pricing and easy to use.

PROS

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

CONS

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

Reasons for switching to Ooma Office

Intermedia wasn't meeting our menu selection needs.

Scott

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed August 2019

Easy to use, but prepare for issues

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

PROS

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

CONS

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

Glen

Computer Hardware, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Ooma Rocks

Connecting onsite and offsite employees seamlessly

PROS

The ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes

CONS

No app for Windows......yet. This is literally the only thing needed to make this complete.

Reason for choosing Ooma Office

The other product was overly complicated and cumbersome

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2021

Affordable VOIP/eFax with most features you'll ever need in the base license

Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end.

PROS

Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license.

CONS

Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints.

Reason for choosing Ooma Office

Ooma's price point was excellent, including the hardware.

Reasons for switching to Ooma Office

Switched from AT&T Cellular Landline service due to unreliablity of LTE signal in new office and AT&T's inability to use existing hardware as VOIP ATA.

Jenny

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Affordable Ooma

Having 24 hour support makes problem solving easy.

PROS

The ease from research through implementation was amazing.

CONS

I have not found anything I dislike about the software at this time.

Reason for choosing Ooma Office

Cost, features and support

Reasons for switching to Ooma Office

Had bad phone service and no options for call routing. Cost was ridiculous.

Todd

Business Supplies and Equipment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Ooma Software is a great solution

I have it installed and it works great. For the money and the support I don't think there is a better option. I am a former Ring Central customer.

PROS

Simple Installation Soft phone is excellent and flexible

CONS

The base station and or phones need an occasional reboot

Reason for choosing Ooma Office

Price, ease of set up, special on devices

Reasons for switching to Ooma Office

Ring Central was more expensive and the support was difficult to navigate.

Ryan

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great phone system for business any size

Ooma office makes things easy. Setting up the after hours/holiday schedule makes us worry less about missing a call when the office is closed. I foresee us being with Ooma Office for many years to come.

PROS

Auto Attendant makes it easy for callers to get to the department they are trying to reach via extensions. Ability to let callers hear our address and fax number as well without connecting to live person makes things a lot easier.

CONS

I can honestly say I have yet found a feature of this software that I dislike. Everything works as it should.

Reason for choosing Ooma Office

Ooma office offered more features for the money.

Reasons for switching to Ooma Office

Competitive pricing and more features

Scott

Publishing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Reliable services at half the price

I liked the quick and easy set-up when the phones arrived!

PROS

The phone system is clear with zero issues when connecting with my customers. For the last 2 years, I have had zero issues with my phone system and would recommend using this company for any small business venture.

CONS

None everything I could hope for in a business phone.

Reason for choosing Ooma Office

The affordable price and the great reviews.

Amy

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Ooma Office is the way to go!

Our overall experience with Ooma Office has been great!

PROS

The software is very user friendly. We like being able to see what missed calls we have and listen to voicemails using the mobile app.

CONS

We don't really have any complaints with the software. Our internet was out recently, so that prevented us from being able to receive phone calls. That isn't a fault to the software though.

Reason for choosing Ooma Office

We chose Ooma because Ooma representatives came to our office to show us the product and they came back to set it up!

Reasons for switching to Ooma Office

The price was inconsistent and service was less than par.

Jeremiah

Entertainment, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2019

Communication Services on a Budget

Ooma Office is very easy to set up and for the most part affordable when looking for very basic communication services. Customer service and technical support is a joke! I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.

PROS

The software seems to be stable, never really have many issues.

CONS

Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services.

Reason for choosing Ooma Office

Ooma Office Mobile App was the ONLY thing that sold me.

Reasons for switching to Ooma Office

The only reason I made this switch was due to the face Ooma Office has the mobile app. The prior company did not offer that. Personally, if it wasn't for the mobile app, I would be back at the other company.

Miranda

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2022

Unreliable and hard to get support

I like the options that OOMA provides, I just wish that it was more reliable and easier to get support.

PROS

I like that we have the option to set up a ring group, so it cycles through phones that it rings to if no one picks up, though occasionally it skips people for seemingly no reason.

CONS

It is unreliable and flaky. We often can't tell if there is an OOMA outage or if it's just our office that is having the issue. Occasionally skips people in the ring group for seemingly no reason, we have to force reload the app to load new text messages (rather than getting them as they come in). It also drops our calls sometimes too, especially during bad weather. Occassionally we have to restart the base unit, or unplug the phones and remove the batteries to reboot them, and that only works ocassionally. It's challenging to find customer support, and they often walk us through how to restart it, and when that doesn't work they tell us they'll call back. Usually the problem resolves itself before we hear back from anyone, but it isn't long until there are more problems.

Ed

Printing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Ooma works great and will save you money.

It has been great especially during the pandemic with everyone working remotely. They can all still use our Ooma system.

PROS

Ease of set up and use, feature rich and easy to learn.

CONS

None that I can think of, system really works well.

Reason for choosing Ooma Office

More features and better cost.

Reasons for switching to Ooma Office

To save on our phone costs and get a more reliable system.

Daniel

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

Great product for small business

Exceptional product and service!

PROS

It is remarkably easy to setup... just plug and play and you are up and running!

CONS

There really isn't much that I did not like about the software/hardware. Customer service is a little bit lacking.

Reasons for switching to Ooma Office

My company grew and I needed more phones.

Joshua

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT