Ooma Office vs SpitFire

RATING:

4.5

(235)

Ooma Office has 235 reviews and a rating of 4.52 / 5 stars vs SpitFire which has 22 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (235)
4.5 (22)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 7, 2024
August 17, 2022
Pros/Cons
  • Pros

  • Ooma has a great online system that allows you to easily forward calls to your cellphone and send faxes. The online system is very user friendly and I have not had any issues with.
  • Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
  • Cons

  • Limitations on the Ooma Business products. Problems transferring calls in larger installations.
  • Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.
Read all user reviews
  • Pros

  • Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
  • Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
  • Cons

  • The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
  • Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

45 Recommendations
6 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos