--- title: "SpitFire Software Reviews, Demo & Pricing - 2026" description: "Review of SpitFire Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/spitfire-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / SpitFire Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/spitfire-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/spitfire-profile/alternatives/) # SpitFire Review Custom quote 1 plan Wondering if SpitFire is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview SpitFire 4.5 [(22)](https://www.softwareadvice.com/call-center/spitfire-profile/reviews/) Pricing Pricing available upon request ### About SpitFire Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permission... s, and more. SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. Wondering if SpitFire is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## SpitFire User Interface ## Popular SpitFire Alternatives Main Product SpitFire 4.5 [(22)](https://www.softwareadvice.com/call-center/spitfire-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 3.91Value for money - 4.62Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.10Value for money - 4.03Customer support - 4.18Functionality Pricing Starting at $27.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Kixie PowerCall & SMS](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) 4.6 [(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.57Value for money - 4.66Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 4.11Customer support - 4.06Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price ## SpitFire Pricing and Plans SpitFire has one plan. is custom-priced. Pricing not available. No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does SpitFire pricing compare to alternatives? Explore how SpitFire's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | SpitFire4.5[(22)](https://www.softwareadvice.com/call-center/spitfire-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.9 | | [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/)4.2[(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) | $27.00 /user/mo | Available | Not available | 4.1 | | [Five9](https://www.softwareadvice.com/call-center/five9-profile/)4.2[(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) | $119.00 /mo | Not available | Not available | 4.0 | | [Kixie PowerCall & SMS](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)4.6[(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/) | Pricing available upon request | Available | Not available | 4.6 | | [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/)4.1[(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.1 | SpitFire4.5[(22)](https://www.softwareadvice.com/call-center/spitfire-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.9 - [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/)4.2[(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) * * * Starting price $27.00 /user/mo Free trial Available Free version Not available Value For Money 4.1 - [Five9](https://www.softwareadvice.com/call-center/five9-profile/)4.2[(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) * * * Starting price $119.00 /mo Free trial Not available Free version Not available Value For Money 4.0 - [Kixie PowerCall & SMS](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)4.6[(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.6 - [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/)4.1[(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.1 ## SpitFire Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of SpitFire Alerts/Escalation API Auto-Dialer Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Call Center Management Call Conferencing Call Disposition Call Scheduling Call Transfer Campaign Management Campaign Specific Caller ID Computer Telephony Integration Conferencing Contact Database Customizable Fields Customizable Reports Data Import/Export FCC Compliance FTC Compliance Inbound Call Center Lead Management List Management Manual Dialer Multi-Campaign Online Voice Transmission Outbound Call Center Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Scheduling Text to Speech VoIP VoIP Connection ## SpitFire Integrations Zoho CRM Integration rated undefined from -1 review Callture Integration rated undefined from -1 review MiVoice Business Integration rated undefined from -1 review Act! Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review ## SpitFire User Reviews ## SpitFire customer ratings - Overall rating: 4.5/5 - Total reviews: 22 ### Rating distribution - 5 stars: 18 reviews (82%) - 4 stars: 1 reviews (5%) - 3 stars: 1 reviews (5%) - 2 stars: 1 reviews (5%) - 1 star: 1 reviews (5%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 3.9/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- ### The best voice messaging system with text to speech we've integrated that's quick & easy to install. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality. #### Cons It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration. #### Vendor response Thank you very much for taking the time to write a review! Replied May 2018 --- ### Great dialer, perfect for high volume call centres - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great dialier for businesses of any size, but particularly useful for small-med size dialing operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers. #### Cons Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality. #### Vendor response Thank you for taking the time to review our SpitFire Enterprise call center software. Have you seen the NEW SpitFire Web Agent? It's a brand new interface!. Please give us a call or fill out our demo request form. https://www.spitfiredialers.com/demo Thank you! Replied January 2018 --- ### Spitfire dialer easily integrated with our phone system - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce. #### Cons They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start. --- ### Very user friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software. #### Cons The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually. --- ### With Complete Honesty... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing. Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period! Most sincerely, Jason White Landmark Home Solutions #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Used for four years without an issue - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ability to broadcast our sales pitch extremely efficiently to many people in short space of time #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Didn't take a rocket scientist to operate. Setup was fairly straightforward for a 40 Line setup. Had great success with our machine. #### Cons Some very small bugs from time to time, but nobody is perfect. Would have liked more CRM integrations. --- ### Spitfire review from multiple purchaser - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-) Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'. Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to... So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### My experience with the representatives of this company and the software are always excellent - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well #### Cons The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it. --- ### Simplicity at its best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research. Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits. Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen. I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Love Spitfire with some minor connection issues & learning curve - Overall rating: 4/5 - Reviewer: Andrea T. - Industry: Hospitality - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spitfire has helped make our phone room run to the best of its ability! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It has helped us move from a small call center to a mid sized call center. We’ve been able to double our reps. It helps them stay on task, cuts time out of the day, and has made us much more efficient. #### Cons It took us a long time to learn and teach our reps how to use it to the best of their abilities. Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. And some reps have not been aware of their incoming calls from time to time --- Showing 1 - 10 of 22 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/spitfire-profile/reviews/) ## Other Top Recommended Call Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **7** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **6** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **6** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (157) Recently recommended **5** times Stuck Between Options? Our experts can help you compare SpitFire with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice